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Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.Rev 5058-CO900D
Technical Communication at Rockwell AutomationInformation Developer Role
Lynn NickelsInformation Developer IIIApril 24, 2013
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. 2
Rockwell Automation at a Glance
Fiscal 2011 sales:approximately $6 billion
Employees: about 21,000
Serving customers in80+ countries
World headquarters: Milwaukee, Wisconsin, USA
Trading symbol: ROK
Leading global provider of industrial power, control, and information solutions
Leading global provider of industrial power, control, and information solutions
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Tech Comm at Rockwell Automation
Shared service in the U.S. Primary locations
Cleveland, Ohio Milwaukee and Mequon, Wisconsin
Other locations Chelmsford, MA Eden Prairie, MN Shirley, NY Singapore
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Information Development & Publishing
• Staff• 30 employees• 4 contractors
• Roles– Information Architect– Information Developer– Editor– Manager
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Publications Supported
Installation Instructions Release Notes User Manuals Reference Manuals Quick Starts…to name a few! Our department supports 14,000 publications Hardware, Firmware, Software, Online Help, Web content
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Software
Adobe FrameMaker 10 Adobe Acrobat Professional X Adobe Illustrator CS5 Lotus Notes Mail Client Microsoft Office Products
– Excel, Word, PowerPoint FullShot Screen Capturing Software WinZip Enterprise software: RSLogix 5000/Studio 5000 Software, RSLinx
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. 6
SharePoint 2010 Collaboration Software
Project List and Time Tracking tool Individual project tracking
Writing resource repository: Templates Content plans Style guide Project form Trademarks list
Publication Correction Reports (PCRs) Department teams’ collaboration sites Department announcements and general information
Project Tracking and Metrics
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
SharePoint Project List
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Writers obtain assignments and managers develop metrics
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. 8
The Writing Phase
FrameMaker templates Content plan Project form Style guide Trademarks list ClearQuest anomalies
database Search PCRs in
SharePoint
Gather reference tools, templates, and forms.
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. 9
The Writing Phase
Each publication has a project team assigned. Project team can be made up of as many as 15 members:
Project manager Product Marketing manager (can be multiple if in different
countries) Commercial engineer Electrical engineer (can be multiple) Software engineer Functional Test engineer Technical support Quality assurance Tech comm editors
Collaborate with Subject Matter Experts.
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Commercial Review Database
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The review database is a repository for comment-enabled PDF drafts
Generates an email to all reviewers informing them that edits are needed
Allows reviewers to notify writer of edits and/or final approvals
Three or more reviews are possible
Reviewers always include our editors
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Output of Final Documents
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If being printed in hardcopy form: PDF format Attach print specifications Upload to RRDonnelly Upload final to DocMan>Literature Library
On the Web: PDF format Web optimized Upload final to DocMan>Literature Library
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
Final Steps
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Mark the publication Complete in DocMan Record project hours in SAP for post sale documents Record project hours in SharePoint Close out anomalies in ClearQuest Close out PCRs in SharePoint Bi-weekly status reports
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
TEAM Work
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Peripheral team work Special projects (RN Database, Translations) Collaboration teams (SharePoint Administrator, Meetings and Events, Tools) Affinity Groups and Culture of Inclusion (COI):
ADVANCE Young Professionals African American Professional Network (AAPN) Faith-Friendly Workplaces Hispanic Resources Group (HRG) Professional Women’s Council (PWC) RA Asia Pacific (RAAP) Group Women in Engineering
and STEM (RASWE) Volunteer Opportunities:
Harvest for Hunger Girls Go Science! Job shadowing United Way Junior Achievement
Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.
STC/NEO STC
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STC – International Society for Technical Comm. Annual Summit Job bank Intercom magazine, Technical Communication journal Certificate courses Salary database SIGs Webinar presentation
NEO STC – North East Ohio Society for Technical Comm. Monthly meetings Scholarships Programs committee for 3.5 years Annual Publications Competition John Carroll University presentation Lines & Letters Job bank
Past YSU Chapter president – Late ’90s