Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP1 Communication Skills Seminar Part I

Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP

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Communication Skills Seminar

Part I


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Seminar Goals1. Define & Improve communication2. Identify basic skills3. Listening & responding skills4. Inappropriate communication5. Communicating personal & professional

goals6. Motivational communication7. Action steps to improve communication to

reach your goals


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Why Communicate?

1. To survive in the ever-changing world dependent on connectivity.

2. Organizational performance can be measurably improved by communicating effectively.


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Shared information

that leads tounderstandingand action towarda specific goal.“Do these men

look goal oriented?”

What is effective communication?


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Basics of good communication

1. Purpose statement2. Clarity of word

selection3. Brevity4. Request feedback

from listener(s)


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Communication Blocks1. Do you listen to people

with differing backgrounds, views or opinions?

2. Do you discount the person?

3. Do you discount the problem?

4. Do you discount solutions?


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Inappropriate communication

Customer service is about being mindful of what you say and having good boundaries.

Coworker loyalty is about never blaming another department or member of your company.


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Listening Skills1. Information gathering2. Remove pre-judgments3. Remove distracting

thoughts4. Remove distracting

feelings5. Open up to others’

input6. These require a strong

sense of Self.


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4 Ways to Respond Respond with

1. Clarificationa) “Tell me more.”b) “How can I help?”c) “What do you want?”d) “When is it due?”

2. Yes3. No4. I’ll think this

through and get back with you.


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Communication to avoid at work

1. Gossip2. Profanity3. Pettiness4. Inappropriate emails5. Excessive socializing6. Too much attitude7. Being “too sensitive”8. Other examples


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Leaders Communicate to Motive

Leaders lead, they do not try to make anyone do anything.

Leaders communicate to motivate, encourage and invite people to connect the dots from their goals to the organization’s goals.


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What are your personal goals?

List and communicate 3 personal goals

Examples Health/fitness Lifestyle Marriage/Children House

Where do you see yourself in 1-3 years?


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What are your organization’s goals?

List and communicate 3 professional goals that support the organization.

Examples Career advancement Income Work environment Education

Where do you see yourself in 1-3 years?


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Motivation to reach your goals

1. What will motivate you to achieve your goals?

2. Who will motivate you?

3. When will you connect with your motivators?

4. What will you do during challenging & difficult times?


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Brick Walls & Icebergs 1. What brick walls

or icebergs have you hit?

2. How have they effected you?

3. What did you do about it?

4. What are you doing today as a result?

5. Who supports and encourages you?


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What communication changes will you make?

1. Be mindful of what you say to others

2. Take time to resolve conflicts quickly

3. Work better with _________ (Who)

4. Complain less5. Other important

actions I will take…


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Action plan What will you do to

accomplish your communication goals?

Set a date? What resources will

you need? How will you manage

your motivation?


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Coaching1. Who will encourage you?2. Who will help you stay on

track?3. Who will offer directions?4. Who will clarify

expectations?5. Who will help you set

higher goals?6. Who will be your coach?


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EAP Works

Performance Coaching Employee Assistance

Programs Counseling Seminars Critical Incident Stress

Debriefing, CISD Organizational

Development Evaluaiton & Consultation

Ken Scroggs, LPC, LPC, LMFT, CEAP

770-449-1111

Documents

Copyright 2009 Ken Scroggs, LPC, LCSW, LMFT, CEAP1 Communication Skills Seminar Part I