About Me

I am a student at ITT-Tech with a 3.25 G.P.A majoring in their N.S.A program. Graduation is only about 5 months out so; I am looking to build my overall knowledge of the workforce in any area that’s being offered. In addition to my technical skills listed below; I am too an effective communicator with strong customer service & technical documentation skills. I am looking for entry-level/intern work with the opportunity to grow with company (considering IT) but, any admin/manager positions available please consider me for it. Thanks! “HAS A NO EXCUSE CAN DO ATTITUDE!”

James Rogers

Contact Information: Cell: 804-267-9238/443-452-2765Email: Jamesrogers10004@gmail.com

Qualifications● Presentations using (PowerPoint, SharePoint, Java, CAD, Rivet etc)● Breakdown units and customize/configure based upon clients needs.● Basic cable management skills with AV installations,5a ethernet,RJ45 etc.● Patch panel cabling installation to server room/classrooms● Excellent oral communication, math & social skills● Inventory coordinator for Metro PCS● Excellent project coordinator with analytical skills● Customer services(Q&A, documentation, HR, etc) ● Bilingual Spanish & English● Microsoft MCSA/MCSE 2010 Certified● In progress(Windows Server 2008-2012 Database design/management)\● Diverse-well rounded in any subject/Comfortable with change● (In progress)CISCO Certified Network Associate (CCNA)● Windows(xp,Vista,7 & up)-installations ,troubleshooting, Active Directory ● Knowledgeable of Virtual software Oracle, Fedora, VMware ● Knowledgeable on UNIX, LINUX, MAC, WINDOWS etc.● Building a simple Ethernet network using routers and switches. Printers, VoIP

telephone systems.● Knowledge of web technologies, protocols and tools-DNS, SMTP, DHCP,

FTP and Subnetting etc.● Knowledgeable of GUI and CLI commands and tools( from Linux Ubuntu,

Windows Xp thru WIN8)● Adaptable project management skills(3 major areas scope, time, cost)

● Routing protocols-EIGRP,OSPF,RIP,TCP/IP● Strong problem solving/Data entry● Solid understanding of web framework-OSI models, TCP/IP● Packet tracer● Security Plus Cert., CCNA, A+ In progress

Computer SkillsSkillsExperienceTotal YearsLast Used

Microsoft appsMSCE Cert.5+current

Cabling, data & Project Management

Moderate3current

Customer servicesGreat with Q&A

7current

HardwareModerate3current, 2014

SoftwareModerate3current, 2014

Education and TrainingITT-Tech2014-15

N.S.A program

2013 Westwood UniversityI.T

BachelorsAnnandale, Virginia, USA

2010 Armstrong highAll

Advanced diplomaRichmond, Virginia, USA

HS Diploma 

Richmond Technical CenterCourses in electricity-cabling 8-months experienced 

Work Experience

May 2015-currentUbreakifix, Fallschurch,VaDuties- were to be a consultant to non-tech savvy customer as well a guarantee good quality repairs on all Apple, Samsung, Nokia, MacBook’s and Laptops. You can look at my YELP Review to ensure great customer service.

January 2014-May 2015 Metro Pcs, Northern VA,Cell Phone Representative Duties: Ensure all customers got all of their questions & concerns answered while giving insight on new promotions and arriving products. 100% satisfaction!

August 2014 to currentOutback steakhouseFloater duties-Were to make sure all preparations were done so business goes smoothly while; also filling in for any position/station that needed additional help.

November 2012 to March 2013Brookstone InnovationsMclean, VA-Sales associate who demonstrated product knowledge to consumers through active demos and Q&A. Alongside providing active demos for this company I was TOP Sales person for 3 months straight with recognition to back this award. October 2011 to 2012 CROSSMARKAlexandria, VA-Lead event specialist-duties was to report each store daily progress through inventory management. I also helped new hires learn their role within the company through the hands-on process and Q&A!

March 2010 to Aug 2011Home Depot Halethorpe, MD- Cashier duties were to maintain money transactions and customer concerns as well as stock merchandise from time to time. I gained power tools/forklift knowledge, cash control, and inventory management all from this job.

January 2007 to March 2009 Boys and Girls Club Richmond, VA-Youth Counselor-coordinate daily assignments for youth routine activities. Oversee daily activities and progression of children with/through self-character building sessions.

March 2007 to February 2009 Kings DominionDoswell, Virginia-Ecology- Worked independently and as part of a team to achieve park cleanliness and order. Lead a team of 4 which, maintained parkcleanliness and resolving customers questions & concerns.