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Llanera, de 2008

INTEGRATED BUSINESS SUPPORT SERVICES

COPIE 2

0 Business Integrated Support Services

Lithuania 17th January 2011

Llanera, de 2008

BUSINESS INTEGRATED SUPPORT SERVICES IN COPIE2

Business Integrated Support Services

Action Planing Policies: Policy makers

Education

Business Integrated

Support

Entrepreneurship promotion: Education

Quality Management

Business Support Services

Finance

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Llanera, de 2008

MAIN GOAL

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To facilitate the start up business and their survival after thisphase, providing them necessary tailor made servicesaccording to their needs

The start up business support services are not only toprovide opening a business. It is really necessary to maintainour european and recently created SMEs, specially duringfirst months after their start-up.

Business Integrated Support Services

Llanera, de 2008

PARTNERS

Business Integrated Support Services

Germany

Spain

Wallonia

Incyde Foundation

Czech Republik

Galicia

Extremadura

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Llanera, de 2008

DEVELOPED ACTIONS: METHODOLOGY

First point: Baseline Study

• Focused on regional analysis:

• EU Policies: EU Programes/Relevance of SMEs in firststages and integrated people

1. Baseline study: completed

2. Action Plan: workplan for the future

Llanera, de 2008

Lacks/needs in Bussiness support services

First point: Baseline Study

• A lot of support for entrepreneurs: services + Funds.

• Important gaps during first months after starting up theirbusiness

• The Structural Fund ESF focused on entrepreneurs, theERDF focused on consolidation of companies

• Specific support services for disadvantage groups

Inclusive entrepreneurship:

Needs of integrated business support services focused in all phases of the process and focused in all kind of

entrepreneurs and business

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Linkages to access to finance…

Link to access to finance

Entrepreneurs: ideas Finantial System:money

Entrepreneurs Funds

+

���� RISK

New business, economic development…

Offer funds side

Llanera, de 2008

Linkages to access to finance…

First point: Baseline Study

Entrepreneurs: ideas Finantial System:money

Demand funds side

Competences

Feasibility

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MATCH

Business supportservices

Finantial system

Entrepreneurs

Roles / Networks…

Llanera, de 2008 Working groups

Dynamic analisys

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Llanera, de 2008 Working groups

Entrepreneurship promotion: dissemination, motivation: what, who, how..?

� From the point of view of the target group: unemployed people

� From the point of view of Business Support Organizations

ANALYSIS OF BUSINESS SUPPORT

Llanera, de 2008 Working groups

Business support services: training, advice (start/ growth)…

� From the point of view of the target group: unemployed people

� From the point of view of Business Support Organizations

ANALYSIS OF BUSINESS SUPPORT

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Llanera, de 2008

ANALYSIS OF BUSINESS SUPPORT

First point: Baseline Study

Please value the following provided services in Lithuania

Start-up phaseSupport during the first years of business activitySupport in the process of growth and consolidation

Value the level of support provided at regional level in the following areas (score 1 for high level and 10 for not covered)

Online support servicesBusiness adviceTrainingFinanceAccommodation

Value the level of support provided to start-up in the following areas (score 1 for high level and 10 for not covered)

� From the point of view of the target group: unemployed people

� From the point of view of Business Support Organizations

Llanera, de 2008 Working groups

The situation in the EU…

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Access to Finance and

Business Support Services

Are these services

� Available in sufficient quantity and quality, in all areas?

� Acceptable and affordable?

� Suitable for starters from vulnerable groups?

� Linked to their first points of contact for getting into employment and the economy?

� Coordinated and tuned to one another?

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� To identify the SWOT of support packages to promote self-

employment and micro-enterprises

� To identify the needs of the relevant governmental bodies, in particular ESF bodies, in designing, funding, implementing and improving such support packages

� To identify and collecting good practices of key elements of support packages already in place

� To stimulate exchange of experience and practise between ESF bodies, stakeholders and relevant service providers

� To identify options for expert services at EU level that could support ESF bodies in promoting self-employment and micro-enterprises.

Action researchto identify weaknesses, needs and possible support at EU level

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Common weaknesses identified

� Lack of entrepreneurship culture within many vulnerable groups

� Access to support in rural/remote areas� Insufficient funding for training & coaching� Lack of social competences of consultants/advisors� Service offers not transparent/ quality and suitability

not assessable � Only less than 1/3 of all start-ups use loan financing

or business advisory services � Insufficient support for consolidation and growth� Lack of data, monitoring tools/ evaluations

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Opportunities for the ESF identified

� Support awareness raising actions on the value of entrepreneurship

� Increase transparency of services � Invest in training the trainers and advisors� Make ESF funding conditional on quality

standards & incentives for service providers� Improve co-operation between employment &

industry ministries, between ESF and ERDF� Improve data collection on start-ups & needs of

target groups

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Llanera, de 2008

What do you consider that …

Workplan 2010-2011

It is really good

should be implemented…in order to get the highest qualitylevel on business support services / promotion?

� From the point of view of the target group: unemployed people

� From the point of view of Business and Financial SupportOrganization

ANALYSIS OF BUSINESS SUPPORT

Llanera, de 2008

MAIN CONCLUSSIONS/ actions

Workplan 2010-2011

Main conclussions and actions

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Llanera, de 2008

FUTURE ACTIONS / subjects

Workplan 2010-2011

1- Identification of the main actors and methodologies

2 - Different tools, skills and services in the advising processwhich facilitate the start up in an integrated businesssupprot services

3 - Good practices and real cases

4 - SWOT and Structural Funds recommendations for the newrounds of Regional Operative Programmes

www.ceei.es 22

Programa de Fomento de la Cultura Emprendedora 2009-2012

Ministry of

Industry and

Employment

Support Tools for

innovative

companiesUniversity of

Oviedo

Financial

Instruments

Education

SystemIntermediary

Bodies

Entrepreneur

Women School

Local

Entities

Business

Centers

Network

Program for the Promotion of the Entrepreneurial Culture 2009-2012

Motivation & Awareness

actionsTraining Start up

supportConsolidation

support

your project, our commitment

Case Study: Business Support Services

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Llanera, de 2008

Thanks for your attention!

Ana María Méndezana@ceei.es