Coordinated service delivery hearings

03 February 2010

P Presented by: Suhail Mohamed Paul Berkowitz

Research on local government

Municipal ranking on service delivery achievements

•Thorough analysis of service delivery backlogs as at 2007

•Service backlog eradication over the period 2001 -2007

•Analysis of population and household migration rends

•Identification of geographic areas which share common service delivery

difficulties

•Identification of star performers as potential models of backlog eradication

Tariff & policy audit

•Desktop analysis of all municipalities’ websites and available documents,

with recommendations for communication and disclosure

•Review of indigent & tariff policy for all municipalities

•Analysis of residential water and electricity tariffs

•Compilation of a list of best practices in tariff and policy design

Research on local government

Municipal governance and financial reporting

•Review of the 2006/07 & 2007/08 Auditor-General’s reports on municipal

financial reporting

•Analysis of budget documents (IDP, SDBIP, annual reports)

•Analysis of the new reporting requirements for the MFMA with relevance

to current compliance

Educational tool for basic service delivery

•Creation of a tool for municipalities and civil society to measure and

improve basic service delivery for poor households

•The tool focuses on the themes of tariff analysis, basic financial

accounting, equitable share and MIG spending, and asset management

Local government

There are many problems and challenges currently facing local

government:

•Municipalities face an increasing number of obligations (e.g.

asset management, financial reporting, service delivery backlogs)

•There is a severe shortage of resources, in the form of human

skills, infrastructure and finances, to tackle these challenges

•Many municipalities are struggling to fulfill the requirements of

literally dozens of different pieces of legislation, departmental

guidelines and best practice.

The root of these problems lies in

- a lack of institutional capacity

- poor governance structures

-challenges to communication between spheres of government

The state of local government

Local government

•Municipal officials do not always comply with both the spirit and the letter

of municipal legislation. For example:

•Indigent policy often penalises poor households

•Tariffs are not designed to maximise revenue collection

•There is a lack of communication with constituents

•Budget targets and KPIs are not measurable or enforceable

•Municipal officials do not always understand the links between their

actions (including crucial policy design and implementation) and the

measurable outcomes that are expected of them (e.g. basic service

backlog eradication, transparent and accountable local government)

Examples of problems

Turnkey solution

Empowerdex has developed a turnkey solution for municipalities that

are battling to fulfill their service delivery mandate and the broader

statutory requirements of municipal governance.

What does the turnkey solution consist of?

- Best-practice manual

- Training

- Service delivery evaluation and planning

- Ongoing support services

- Accounting software

Software features

•CRM

•Municipal Billing

•Business Intelligence Centre

•General Ledger

•Supply Chain:

Our solution

Empowerdex, in collaboration with its partners, has designed a solution

that will meet the challenges facing local government. Through a

combination of research, training, consulting and proprietary software, the

solution will

- assist municipal management to draft policies

- create a system of excellence for municipalities

- provide budgeting solutions that meet service delivery needs

- assist municipalities in eradicating service delivery

backlogs

- provide a training system that continues to evolve

THANK YOUQ&A

Contact Details:Tel: 011 783 0177Email: suhailm@empowerdex.com paulb@empowerdex.com