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COOKIE BOSS MANUAL
2019-2020
TABLE OF CONTENTS
GET READY TO WOW!
This Girl Scout Cookie Season, we’re celebrating the spirit and creativity of all Girl Scouts as they sell America’s favorite treats and Get Ready to Wow!
Whether embarking on a brave new adventure or finding the courage to talk to her first customer, every girl finds her own type of wow in the Girl Scout Cookie Program. Girls have amazing experiences-and build lifelong skills, friendships and confidence along the way.
As a Girl Scout Cookie Boss guardian, you’re supporting the largest girl-led entrepreneurial program in the world. Thank you for all you do for your Cookie Boss!
Page 5………………………………………………………………………….Parent Responsibilities & 5 Skills Page 6……………………………………………………………………………………………….. Planning Tools
Page 7……………………………………………………………………………………………...Steps to Success Page 8………………………………………………………………………………………………………...Calendar Page 9……………………………………………………………………………………………………..Promotions Page 10……………………………………………………………………………………………………How to Sell Page 11………………………………………………………………………………………………………Proceeds Page 12………………………………………………………………………………………..Credits and Rewards Page 13………………………………………………………………………………………...Business of Cookies Page 14………………………………………………………………………………………….Picking up Cookies Page 15……………………………………………………………………………………………...Top Selling Tips Page 16…………………………………………………………………………………………………….Booth Tips Page 17…………………………………………………………………………………………………….Safety Tips Page 18 & 19……………………………………………………………………………....Cookie Booth Etiquette Page 20…………………………………………………………………………Cookie Booth Etiquette Contract Page 21…………………………………………………………………………………………………..Door Hanger
Parent Responsibilities
This year’s theme is all about celebrating friends and
what girls can achieve when they fly together. It will surely inspire girls to set their goals sky-high!
The main job of the parent/guardian is to:
• Support your Girl Scout in creating her Cookie Business • Honor and live by the Girl Scout Promise and Law • Follow all policies and meet all deadlines
Here’s an overview of your roles and responsibilities: Before the sale
• Read the Cookie Boss Manual. • Sign and submit the permission slip for your Cookie Boss. • Review rewards and cookie credit guidelines and decide with your
Junior-Ambassador Girl Scout if she will opt out of rewards. If so, submit the Opt Out Form.
• Submit 1st order to be picked up at the Holyoke or Worcester Cookie Cupboard.
During the Sale
• Submit weekly orders for pick up at the Holyoke or Worcester Cookie Cupboard by Sunday at 8pm.
• Submit payments for your Cookie Boss by due dates, or sooner, if your cookies are gone.
• Let your Cookie Boss leader know when your Cookie Boss has sent out 15 emails through Digital Cookie.
• Let your Cookie Boss Leader know if your Cookie Boss participated in the Project Care and Share Virtual Program and what their numbers are.
The Girl Scout Cookie Program® teaches 5 ESSENTIAL SKILLS that will last a lifetime and help girls develop an entrepreneurial mindset.
1: GOAL SETTING Girls learn how to set goals and create a plan to reach them.
2: DECISION MAKING Girls learn to make decisions on their own and as a
3: MONEY MANAGEMENT Girls learn to create a budget and handle money.
4: PEOPLE SKILLS Girls find their voice and build confidence through customer
5: BUSINESS ETHICS Girls learn to act ethically, both in business and life.
Parent Responsibilities
As a Cookie Boss Parent, your time and talents are valuable to your girl and Girl Scouting. We support you with lots of
awesome online tools and resources. Find them at LittleBrownie.com
Planning Tools
PLANNING RESOURCES
Girl Scout Badge Portfolio Girls can earn a Girl Scout Financial Literacy and Cookie Business Badge each year. Check out the Girl Scout Badge Explorer for the appropriate badge for your grade level.
Girl Scouts® Built by Me cookie planner CookiePlanner.LittleBrownieBakers.com NEW! Social planning tool LittleBrownie.com Girl Scouts® Council Website: www.gscwm.org Little Brownie website LittleBrownie.com Girl Scouts® Cookie Rookie Girl Scouts® Cookie Captain Pinterest Volunteer blog blog.LittleBrownie.com Girl Scouts® Cookie House Party video and hostess guide Girl Scouts® Cookie Finder and the Little Brownie Bakers Cookie Locator App GirlScouts.org CookieLocator.LittleBrownie.com Girl Scouts® My Cookie Friend
Girl Scouts® website Girlscoutcookies.org Little Brownie social channels Facebook + Twitter @SamoasCookies Instagram @Samoas_Cookies
Plan a cookie season just right for you. With a few clicks, you can create your custom plan with this online tool, complete with fun suggested learning activities. Download delightful graphics and suggested captions to help your Girl Scout market her cookies on social media. Perfect for volunteers, families and troops. Get training for the Girl Scout Cookie Program® whenever and wherever you’d like. Check out the baker’s website for exciting girl activities, booth ideas, recipes and the latest cookie news. Made especially for young girls, this show teaches cookie names, how to ask customers to buy and more essential skills. Keep experienced teens interested in the cookie program and give them a chance to give back with the Cookie Captain program. The Little Brownie Pinterest page is brimming with fun and engaging goal-setting activities, learning games and crafts. Check out the volunteer blog for exciting girl activities, rally resources and cookie booth ideas. Girls sell cookies by the case with this fun-filled strategy. Help friends locate the closest cookie booth with these tools. Girls enter a fun-filled world with games, videos and activities all about Little Brownie’s newest mascot. Locate info on the Girl Scout Cookie Program® and national cookie badges and pins. Find the latest cookie news and shareable Girl Scout Cookie Season inspiration on the Samoas® Facebook page, Instagram and Twitter.
Tools to use during Girl Scout Cookie Season
Expand your customer base Family and friends make great cookie customers. If your cookie boss needs more customers to reach her goals, she can participate in booth sales with your troop. You can also help her find success using the Digital Cookie® platform.
Celebrate and share your success When your cookie boss reaches her goals, celebrate! Thank customers, share cookie stories or throw a party.
Kick off the Girl Scout Cookie Season Help your girl find learning activities that fit their experiences and interests. You can start by creating a custom plan with the Girl Scouts® Built by Me™ online tool. While this references troops and volunteers, it is perfect for your cookie boss as well. Next, kick off your cookie season with a video! Girls Scouts® Cookies Live™ videos are engaging, interactive shows that inspire girls to reach high goals. Your cookie boss will learn selling tips and have loads of fun along the way. First-time sellers love Girl Scouts® Cookie Rookie™. Made especially for young girls, this show teaches cookie names, how to ask customers to buy and more essential skills.
Set goals and track progress
When your Cookie Boss sets high goals for the Girl Scout Cookie season, she will learn an important skill for life. Encourage her to set two types of goals: how many cookies she wants to sell and how she wants to use her earnings.
Have a family party Hold a short family meeting so
she can tell the whole family about her goals and ask for assistance. Brainstorm potential resources and contacts together.
5 Steps to Girl Scout CookieTM
Success
1
2
3
4
5
Tried and true steps that are guaranteed to “wow”
Before orders can be place you must turn in permission slips
Dec 11 Order card selling opens Jan 12 Week One orders due by 8 pm to [email protected] Jan 17-19 Bling Your Booth Photo Contest Jan 19 Week Two orders due by 8pm to [email protected] Jan 23 Bling Your Booth Photo Contest- Photos Due Jan 26 Week Three orders due by 8pm to [email protected] Feb 2 Week Four orders due by 8pm to [email protected] Feb 7 Opt out forms due Feb 9 Week Five orders due by 8pm to [email protected] Feb 14 1st Payment Due Today Feb 14-16 Girls Have Heart Weekend Feb 16 Week Six orders due by 8pm to [email protected] Feb 20 Last Day to Return Cookies Feb 23 Week Seven orders due by 8pm to [email protected] Feb 27 2nd Payment Due Today March 1 Week Eight orders due by 8pm to [email protected] March 8 Cookie Program Ends
March 6 Email Cookie Boss Leader: # emails sent via DOC, # Project Care & Share sold
March 19 Final Payment Due Mid- April
Cookie Incentives Arrive- you will receive email to pick up at the Holyoke or Worcester Leadership Center
End of May Cookie Credit numbers will be emailed to all girls
2020 COOKIE BOSS DATES
Council Promotions
Bling Your Booth- January 17, 18, & 19 Ready to show your creative side! Take part in our OPENING WEEKEND BLING YOUR BOOTH!
Here’s how to enter…… Book a booth for the opening weekend of January 17-19 Decorate your booth in any way you would like Make sure your Goal is visible Make sure your prices are visible If you are participating in Project Care & Share then let’s see your sign! Make sure your Cookie Boss Number is visible Take a picture! (Your troop can or cannot be in the picture. Whatever you feel comfortable with is fine )
Send all pictures to [email protected] with the subject line: Cookie Boss (your Cookie Boss number) Bling Your Booth Contest!
All entries must be received by January 23 to qualify Winner will earn a Pizza Party with our CEO Pattie
Girls have Heart Weekend- February 14, 15, & 16 Show your love for our area Military Families! Our Girls have Heart Weekend will be held the weekend after
Valentine’s Day. You will want to decorate your booth to show your support for Project Care and Share. Here’s how to enter………
Decorate your booth in any way you would like Make sure your prices are visible Show your PCS goal Make sure your Cookie Boss Number is visible Take a picture! (Your Troop can or cannot be in the picture. Whatever your feel comfortable with is fine )
Send all pictures to [email protected] with the subject line: Cookie Boss (your Cookie Boss number)) Girl Have Heart Contest!
All entries must be received by February 21 to qualify Winner with earn their picture on next season PCS Box Wrap
Flat Stacie Contest Flat Stacie has come to GSCWM for our Cookie Season! Use the Flat Stacie template on our website or create your own, then send us a picture of Stacie with her favorite Girl Scout setting up her Digital Cookie
website, selling cookies or talking to customers. Send all pictures to [email protected]
Include in the subject line: Cookie Boss (your Cookie Boss number)) Flat Stacie Contest! All entries must be received by March 11
COUNCIL PROMOTIONS
HOW GIRLS SELL
GIRL SCOUT COOKIES
Selling practices vary from council to council.
In Central and Western MA, girls sell cookies through these channels:
Order taking Using the paper cookie order cards, Cookie Bosses ask neighbors, friends and family members to place orders for cookies. When going door to door in your neighborhood, make sure you follow our Safety Guidelines and always be with an adult and buddy. Please also make sure to write down a clear contact name, address, and number. This way you can make sure all customers are getting the cookies they have ordered.
Booth sales/direct sales A Cookie Boss gets cookies and sells them directly to customers, often at booths in high-traffic areas such as grocery stores, malls or at sporting events. Our council and individual service units organize booth sale times and locations, and you can only sell at approved locations. Please follow all booth etiquette rules when hosting a booth sale. To schedule your booths, contact Jessica, and let her know if you would like a council booth or if you would like to be connected to your Service Unit Cookie Manager, to find booths in your local community. Don't forget to bring your cookies door to door and sell that way!
Digital Cookie® Cookie Bosses create customized websites on their own Digital Order Card Platform. They then send emails to people they know asking them if they would like to buy cookies. Customers will have two delivery options when placing their online orders: Customers can use the shipping option and have the cookies sent directly from the baker to their front door. Or, customers can use the girl delivery option (if they are local). With this option, you will be notified when you have a pending order. If you approve the order, you will then place an order for these cookies to be picked up along with their regular weekly order. Email Jessica the parent email contact to be used and a welcome email will be sent to you. Find out more at girlscoutcookies.org.
How the cookie crumbles
Cost of Cookies……………………………….. 22% Volunteer & Membership Support, Customer Service…………. 11% Girl Leadership & Membership………………………. 23%
Troop & SU Proceeds, Girl Rewards……………………. 19% Outdoor Program, Camp & Property…………………… 25%
Cookie Credits As part of the Cookie Boss program, you are eligible to earn Cookie Credits if you sell 125 boxes or more. Cookie Credits are not earned if you sell below 125 boxes. Girls earn Cookie Credits for the highest level of cookies they sell. Cookie Credit numbers will be emailed to you in mid-May. You may redeem Cookie Credits for: • GSCWM resident and day camps, major trips and projects • Camping and program events sponsored by GSCWM or Service Units • GSCWM International Travel opportunities • Girl Scout sponsored Destinations • Girl Scout uniforms, handbooks, or anything sold at GSCWM stores • GSUSA Membership dues • Can be redeemed to fund any Girl Scout activity
Cookie Boss Participants who are Junior, Cadette, Senior or Ambassadors can choose to “opt out” of earning the rewards and receive a higher amount of cookie credits. Please see the chart here for exact amounts.
Cookie Credits cannot be redeemed for cash. Cookie Credits from the 2020 Cookie Program must be used by May 31, 2020. Cookie Credits cannot be used for GSUSA catalog orders placed directly with GSUSA.
Sell this amount
of cookies:
Girls earn reward items and earn cookie credits in
this amount:
Girls do not earn reward items
and earn cookie credits in this
amount: 15 0 0 50 0 0 80 0 0
COOKIE CREDITS START AT 125 BOXES SOLD 125 60 70 150 75 90 210 104 125 250 125 150 300 150 180 400 200 240 500 250 300 750 360 435
1000 470 570 1250 580 705 1500 690 840 2020 905 1105
GIRL SCOUT COOKIE PROCEEDS
Rewards That Make Her Say, “WOW!”
GIRL REWARDS
Cookie Entrepreneur Family Pin Earning the year-by-year Cookie Entrepreneur Family Pin is the best way to make the Girl Scout Cookie Program a family affair. The simple, age-specific guidelines have been tailored for her developing skill set, making success a snap.
E
Ordering
1. All girls need to submit their permission slip and initial order to [email protected] by Sunday, January 12 at 8pm in order to pick up cookies on the first week Cookie Cupboards open starting January 16. 2. Each following week, Cookie Boss participants will place a “pending” order with Jessica by emailing [email protected] by Sunday evening at 8pm in order to get more cookies from the cupboards during cupboard hours Thursday and Friday’s. 3. The last day to place a cookie order is Sunday, March 1.
Delivery Cookies are delivered to the Worcester and Holyoke Cookie Cupboards the week of January 13-16. Cookie Boss participants will arrange for their pick-up Thursday or Friday and girls can begin selling with the cookies in hand on January 17.
What to do with returns/exchanges While we are certain that your girl will sell all of her order, we recognize that you may feel unsure about placing a large, first order without any confirmed orders. Full, unopened boxes of cookies can be returned to either the Holyoke or the Worcester Cookie Cupboard through February 20. If after this time, you have a concern speak with your Cookie Boss Leader, who will help work out a plan. Exchanges for different flavors are not guaranteed after February 15. Continuing this year: we will only accept up to 5 cases of S'mores and 5 cases of Toffe Tastics per girl for return/exchange.
Money handling
Your Cookie Boss Leader will email you ONE week before each payment is due with the number of boxes of cookies you have taken to date, the total amount due at that time, and total balance at that time. You may not take additional cookies until your payment is made.
Making Payments for Cookies Sold Payments should be mailed or delivered to a GSCWM Leadership Center in the form of cash, money order, or bank check. Personal checks are not accepted. NEVER MAIL CASH
GSCWM does not accept checks as payment for cookies. If you choose to accept checks from customers, the checks should be made out to the parent/guardian, not to GSCWM.
February 14 FIRST COOKIE PAYMENT of $2.00/ box for cookies you have received up to one week before
this date February 27 SECOND COOKIE PAYMENT of $1.50/box for cookies you have received up to one week before
this date March 19 FINAL COOKIE PAYMENT of remaining balance due for all cookies received
GSCWM Cookie Boss 301 Kelly Way Holyoke, MA 01040
Worcester Cookie Cupboard 115 Century Drive Worcester, MA 01606
GIRL REWARDS
GIRL REWARDS9l Please note: if the first payment is not made by February 14, you will not be allowed to take out any additional cookies.
THE BUSINESS OF COOKIES
GIRL SCOUT COOKIES
Here’s how the Cookie Cupboard operates
Each cupboard will have specific hours that they are open. In addition to the Council Cookie Cupboards, we will have cookie cupboards in the community that are run by volunteers with their own set of hours. For more information regarding these additional cookie cupboard locations please email Jessica directly. Please be respectful and aware of the hours they are open. All order must be emailed to [email protected] on Sunday by 8pm. Then the cookies should be available for pickup by Thursday or Friday of that same week. We do live in New England so please keep in mind that our deliveries could be delayed due to weather.
However we work very hard with our delivery agents to make sure that our cupboards are supplied with the cookies that they need in the time that they need them. As we get closer to the end of the cookie program we are transferring cookies from cupboard to cupboard which could affect quantity and variety of cookies available.
Cookies by the carload Use this guide to approximate how many cases of cookies will fit in your vehicle. The amounts assume the car will be empty except for the driver and uses all space except the driver’s seat. Safety Note: Avoid carrying cookie cases and children in the passenger area of a vehicle at the same time.
Car Type Number of cases
Compact car 20-25
Hatchback car 25-30
Mid-size sedan 35-40
Sport utility vehicle 50-60
Station wagon 65-75
Minivan (seats in) 75-110
Pick-up truck (full bed) 90-100
Cargo van (seats in) 190-200
COUNCIL CUPBOARDS
Holyoke Cookie Cupboard 301 Kelly Way Holyoke, MA Entrance in the rear of the building Hours: Thursday 9:00am-6:00pm Friday 9:00 am-6:00 pm
Worcester Cookie Cupboard 115 Century Drive Worcester, MA Entrance in the rear of the building Hours: Thursday 9:00 am-6:00 pm Friday 9:00 am-6:00 pm
Door-to-door sales
Share these awesome tips from real Girl Scouts.
Parent Workplace sales
Encourage your girl to canvass her community with buddies and adult partners, leaving no doorbell un-rung!
• Girls can take orders door-to-door starting
Dec. 11, 2019 with their order cards. Delivery will be made once cookies arrive in January
• Girls can also sell door-to-door with cookies in hand beginning January 17, 2020. Once she has cookies, load up a wagon, make signs, and you are ready for a neighborhood walkabout.
Online sales Customers buy more cookies when girls sell online. Participating in Digital Cookie, your girl can send cookie customers to their website to order and pay for their cookies online. They can also use their websites at booth sales for customers to be able to pay with a credit card and hand the cookies in person.
Social networking Online social networking sites are a great place for teens (13 and older with parental permission) to ask for cookie orders. Be sure your girl follows the GSUSA safety guidelines for online marketing.
Telephone sales It’s fast and easy to sell Girl Scout cookies by phone. • Your girl can review order cards from
previous years and contact these customers again.
• Once cookies are delivered, she may want to call customers, thank them for their orders and ask if they need additional cookies.
• Try a text-a-thon. Your girl may want to text their friends and family to let them know it’s cookie time and to ask for orders.
• Your girl can contact business owners or managers to request permission to sell cookies at a workplace.
• Your girl can either make a quick “sales pitch” at a staff meeting or make sales calls around the office, depending on the wishes of the business.
• Once employee sales are completed, the business may allow your girl to leave an order card in a visible spot. Leave a note from your team outlining their goals and plans for the cookie proceeds. (Remember not to list your girls’ last name or phone number on the order card or note). An adult at work may oversee the card, but it is your girl’s responsibility to fill all orders, write thank-you notes and oversee delivery.
• Your girl should establish a date and time to pick up the order card and deliver the cookies.
Booth sales help girls reach more customers Booth sales are a great way to increase your Cookie Boss success. Remember, you must have the appropriate permission from authorities and your council before the booth sale. Possible high-traffic locations include:
• Grocery stores • Sporting events • Parks • Banks • Malls • Universities
Offer a Project Care and Share option During booth sales, ask customers to donate cookies to a worthy program. Promote the option with posters and a special chart for donated cookies (tally donated boxes on the chart).
Give away bite-sized samples Let customers have a taste so they can try something different—they may even find a new favorite. Keep the variety’s nutrition label in full view in case a customer has food sensitivities.
Share goals with customers They love to hear how girls are making a difference, so encourage your girl to make posters, banners or t-shirts to get the word out.
Make cookie bundles Attach a ribbon and a handmade card for maximum impact.
Give away recipes
Encourage customers to try something new by offering a recipe card with every purchase of multiple boxes.
Project Care & Share (PCS) is GSCWM’s virtual program. We provide this program so girls can sell cookies as a service project without having to handle or store actual boxes of cookies. Customers that purchase a PCS product can rest assured that the product is delivered and distributed locally to our military families in central and western Massachusetts via our PCS partners Barnes Air National Guard and the USO. Last year, we were able to donate 7,317 packages of cookies. The PCS program offers the customer a chance to help support their
local Girl Scout while also supporting our military families. GSCWM takes on the responsibility of getting the cookies to the destination. When participating in the program the cookies are added to your total due. You do not need to put packages of cookies aside or worry about
getting any additional. Just collect the money for a box of cookies and enter the transaction in the PCS column for the girl that sold the package. This will add to your total due and you will
be able to balance your monies.
SAFETY TIPS
Be sure your girl understands and follows these safety rules:
• Show you’re a Girl Scout—Wear the Girl Scout membership pin and/or Girl Scout clothing to identify yourself as a Girl Scout.
• Buddy up—Always use the buddy system. It’s not just safe, it’s more fun.
• Be streetwise—Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies®.
• Partner with adults—If you are a Girl Scout Daisy, Brownie or Junior you must be accompanied by an adult when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior or Ambassador you must “buddy up” when selling door-to-door. Adults must be present at all times during cookie booth sales.
• Plan ahead—Always have a plan for safeguarding money. Avoid walking around with large amounts of it or keeping it at home or school. Give proceeds to supervising adults who should deposit it as directed by your Girl Scout council as soon as possible.
• Do not enter—Never enter the home or vehicle of a person when you are selling or making deliveries. Avoid selling to people in vehicles or going into alleys.
• Sell in the daytime—Sell only during daylight hours, unless accompanied by an adult.
• Protect privacy—Girls’ names, addresses and email addresses should never be given out to customers. Use a group contact number or address overseen by an adult for customers to request information, reorder or give comments. Protect customer privacy by not sharing their information except for the product sale.
• Be safe on the road—Always follow safe pedestrian practices, especially when crossing at
intersections or walking along roadways. Be aware of traffic when unloading product and passengers from vehicles.
• Be net wise—Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines related to marketing online. http://girlscouts.org/help/internet_safety_pledge.asp
Visit girlscoutcookies.org for even more safety tips. Source: Girl Scouts of the USA
ookie Booth Etiquette & Tips
(Please review with your Cookie Boss and any adults assisting her in booth sales) In the interest of providing a quality program, ensuring safety and providing the assurance
of future booth sales for our Girl Scouts, the following procedures, etiquette and tips have been developed.
Basics: • Be sure to have all adults supervising a booth sale read, understand and agree to abide by
all procedures and etiquette as stated here.
• Booth Sales are conducted by Troops, Girls with a higher goal for a Family booth, or
Individual girls participating in our Cookie Boss program with their families.
• Prior to booth sales, have your girl and parents/guardians review and sign the Booth Sale
Etiquette Contract available in the Cookie Boss Manual.
• When conducting a council booth sale, print a copy the Current Signups confirmation and
take it with you as the permit to your location, date and time. If two troops should show up at a Cookie Booth at the same time, please work it out as sisters to every Girl Scout. The contact person for that location is on your print out. DO NOT involve store management. • Girl Scouts should always behave in a manner appropriate to a public place. Adults are
responsible for the actions of themselves and the actions of their girls. Keep in mind that girls who are not willing to follow procedures and etiquette should not be permitted to participate in cookie booths.
Security: • Never leave your girl alone and unsupervised at a booth sale. There ALWAYS needs to be an adult present and engaged. • Keep a careful eye on the money box. Whereas girls should be encouraged to accept payment and make change, an adult should be carefully watching all financial transactions.
• If approached by individuals challenging the Cookie Program or Girl Scouting in general, Adults are asked not to engage in debate. Refer the individual to Dana Carnegie at 413-584- 2602 ext. 7122 to discuss the matter further. • In the case of an incident where you or your Girl Scouts feel threatened, call 911 immediately and then the council emergency number 413-584-2602
Standards:
• There must be an adult present at all booth sales. Cookie Boss member’s friends, acquaintances, siblings (including infants) and pets are not permitted or appropriate at cookie booths.
• At a Booth Sale, your girl should be identifiable as Girl Scouts by wearing a membership pin, uniform, sash or vest, or other Girl Scout clothing. Keep in mind that appearance makes a lasting impression and when participating in Girl Scout activities, we represent Girl Scouts. Girls and adults should dress as if they are “going to work”. This is your business, represent it well. • Remember to abide by any specific requirements identified on your Current Sign- ups print out specific to the booth sale location. Be sure all adults understand that we have assured the location managers of all stores we coordinate with that these guidelines will be followed. Reports of a troop’s failure to comply with these guidelines may jeopardize future opportunities. Location managers have the right to ask anyone participating in booth sales to leave. Troops are to leave without comment if asked to do so. • If you are the first to arrive at a booth site and are unsure of where to set up, ask the store manager or service desk personnel if there is a specific location for set up. Do not ask for special set up locations. All booth sales are to be set up OUTSIDE unless the store manager tells you that you may set up inside. Make sure your girl dresses for the weather. • Arrive no more than 10 minutes before your scheduled time. The troop scheduled before you is scheduled until the end of their time slot and you may not sell cookies before the beginning of your time slot. Manage the transition with the previous troop without argument, please. However, if the troop following you has not shown up, you can continue to sell until they arrive. At the end of your shift, quietly pack up all items, clean up and remove all trash, and completely leave the area. All empty cases must be taken with you and not disposed of in the store’s trash container. Think Recycle! If you are the last slot on the schedule, leave on time.
• If your girl or any adults assisting her need a food or drink break, they should eat and drink
discreetly away from the booth sale. Food, drink or other items are should not be on the booth sales display. There will be no smoking by girls or adults anywhere near a cookie booth
Remember, we are all responsible for the reputation that Girl Scouts hold in the Girl Scout Council of Central and Western Massachusetts. Protect that reputation and our relationships with the businesses that support us with booth opportunities.
Questions? Contact your Cookie Boss Leader, Jessica Gonzalez at 413-727-7124 or [email protected] to ask to be scheduled for a GSCWM Cookie Booth or to connect with your Service Unit Cookie Manager to join Service Unit Cookie Booths. All Cookie Boss girls are allowed to host Cookie Booths within their Service Unit or GSCWM Cookie Booths once permission has been granted by the Cookie Boss Leader.
Thank you and Happy Selling!
Cookie Booth Etiquette Contract
On my honor, I, , will follow the rules listed below while working at my cookie booth.
I will: Be polite and friendly
• Remember that my behavior reflects on all Girl Scouts
• Obey the booth sales starting date • Arrive and leave on time • Wear my uniform, vest, or sash to identify me as a Girl Scout
• Not block the entrances to stores • Keep table and area neat • Say THANK YOU to all approached • Remove empty boxes and recycle if possible
I will NOT:
• Get in the way of customers • Ask a customer twice to buy cookies • Go into the store to sell cookies while working at the cookie booth • Talk loudly, run around or play while selling at a cookie booth • Eat, drink or chew gum while at the cookie booth
Girl Scout Signature Date:
Parent Signature Date:
Any girl participating in the Cookie Booth Sale must follow procedures of Volunteer Essentials. Please turn this form into Jessica Gonzalez before your cookie booth occurs.
Please Remember: Booth sales give girls the opportunity to learn new skills, to promote Girl Scouting, live the Girl Scout Promise and Law, and to sell more cookies. With this opportunity comes the responsibility to follow safety, public relations
and business guidelines.
Please keep in mind that selling Girl Scout Cookies at booth sales is a privilege granted to us by local businesses. This privilege, if abused (even unintentionally) could cause all Girl Scouts to lose the opportunity for additional sales at these places of business. Please be considerate of the business’ customers and property. If complaints
arise you may be asked to leave.
Be sure girls understand and follow these safety rules:
• Show you’re a Girl Scout—Wear the Girl Scout membership pin and/or Girl Scout clothing to identify yourself as a Girl Scout.
• Buddy up—Always use the buddy system. It’s not just safe, it’s more fun.
• Be streetwise—Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies®.
• Partner with adults—If you are a Girl Scout Daisy, Brownie or Junior you must be accompanied by an adult when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior or Ambassador, you must “buddy up” when selling door-to-door. Adults must be present at all times during booth sales.
• Plan ahead—Always have a plan for safeguarding money. Avoid walking around with large amounts or keeping it at home or school. Give proceeds to supervising adults who should deposit it as directed by your Girl Scout council as soon as possible.
• Do not enter—Never enter the home or vehicle of a person when you are selling or making deliveries. Avoid selling to people in vehicles or going into alleys.
• Sell in the daytime—Sell only during daylight hours, unless accompanied by an adult.
• Protect privacy—Girls’ names, addresses and email addresses should never be given out to customers. Use a group contact number or address overseen by an adult for customers to request information, reorder or give comments. Protect customer privacy by not sharing their information except for the product sale. Girls should never take credit card numbers.
• Be safe on the road—Always follow safe pedestrian practices, especially when crossing at intersections or walking along roadways. Be aware of traffic when unloading product and passengers from vehicles.
• Be net wise—Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines related to marketing online. http://girlscouts.org/help/internet _safety_pledge.asp
Check with the council for even more safety resources, including the Safety Activity Checkpoints and Volunteer Essentials for Product Program Safety. SOURCE: GIRL SCOUTS OF THE USA
The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. Copyright ®, TM, © 2019 Kellogg NA Co.
Safety Tips
GIRL REWARDS!
