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CooCall for Android User Manual
Software version v2.0.2
ContentsIntroduction.....................................................................................................................................1Features............................................................................................................................................1PrerequisitesandNotices.................................................................................................................2InstallationandSetup.......................................................................................................................3
CooCallInstallation...................................................................................................................3AccountSettings.......................................................................................................................5
Contacts............................................................................................................................................6PhoneSystem...........................................................................................................................6MobilePhone...........................................................................................................................9Extensions..............................................................................................................................10Favorites.................................................................................................................................11
PhoneCalls.....................................................................................................................................12ReceiveCalls...........................................................................................................................12MakeCalls..............................................................................................................................13CallFeatures...........................................................................................................................14Mute/UnmuteMicrophone....................................................................................................15CallHold.................................................................................................................................15OneTouchRecording..............................................................................................................15Bluetooth................................................................................................................................15CallTransfer............................................................................................................................16Speaker...................................................................................................................................18Keypad....................................................................................................................................18CallHistory.............................................................................................................................19Voicemail................................................................................................................................21Recording................................................................................................................................23
MoreSettings.................................................................................................................................24Account..................................................................................................................................24Audio......................................................................................................................................25About......................................................................................................................................28
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Introduction
BYOD(BringYourOwnDevice),studyshowsthat82%ofemployeesthinkthatsmartphonesplayacriticalroleinbusiness.ThestudyalsoshowsbenefitsofBYODincludeincreasedproductivity,employee satisfaction, and cost savings for the company. Youmay check Emails, access onlineofficesystemswithout limitationofyourwhereabouts.BYOD is showingusaprevalentofficingsceneforpresentandthefuture.As about the enterprises' phone systems, from the circuit switched legacy PBX with analogphonestoIPPBXwithIPphones,andthentotheprevalenceofBYOD,integratingtheenterprises'phonesystemwiththesmartphonesisjustaroundthecorner.JustthesameasyoucheckEmailsand access online office systems, youmay bring your office extensionwith you anywhere youwant,andanswerandmakephonecallsthroughyourofficeIPphonesysteminacafe,atairportandevenabroad.ThiscouldbedonebyZYCOOCooVoxseries(v3.1.0software)withthefreenewsoftphoneAPPCooCall(v2.0.2).CooCall is thesoftphoneAPPdedicated forZYCOOCooVoxseries IPphonesystem. ItwillbringyouwholenewofficeIPphonesystemuserexperiences.
Features
l ScanQRcodetoconfigureextensionnumberl Newvoicemailnotice/download/playbackl Newrecordingnotice/download/playbackl Companyphonebookl Extensionlistandpresencel Onetouchrecordingl Bluetoothphonecallsl Callholdl Calltransfer
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PrerequisitesandNotices
l AndroidVersion:Android7.0andhigher
l Network:
3G/4G/WLANl ExtensionQRCode
1.CanbesentbythesystemadministratorbyEmail2.CanbeaccessedfromyourextensionuserWebportal
Noticesl If you are not sure about how to get your extensionQR code, please contact the system
administrator.l Please do keep the extension QR code confidential, otherwise your extension will be
exploitedbymalicioususers.
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InstallationandSetup
CooCallInstallation
Search“CooCall”fromtheGooglePlaystoretodownloaditorpleasescanthebelowQRcodetodownload.
Afterdownloading,theinstallationprocesswillbeautomaticallydone.WhendonepleasedonotruntheAPP,pleaseopenyourAndroidphonesettingsandfindtheAPPpermissionsettings.ForCooCalltoworknormallyonyourAndroidphone,youneedtoenablethefollowingpermissionsasshownbelow.
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“Camera”permissionwillallowCooCalltousethephonecameratoscanextensionQRcodeforextensionregistration.“Contacts”permissionwillallowtheintegrationofyourmobilephonecontactswithCooCall.“Microphone”and“Phone”permissionwillallowCooCalltouseyourphoneforVoIPcalls.“Storage”alsoneedstobeenabledasCooCallwillgeneratesomeuserdata,likevoicemailandrecordingfilesdownloading.
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AccountSettings
Afterthepermissionsettings,pleaserunCooCall,you’llseetheinitialsetupscreenofCooCall.
You only have to tap the button to scan your extension QR code then the account
settingswouldbedone. Ifyouhave theQRcode image inyourphotoalbum,youmaytap the“Album”buttononthetoprighttolocateandscantheQRcodeimagefromphotoalbum. The extensionQR code is providedby the systemadminor operator user, if youdon’t have itpleasecontactthesystemadminortheoperator.
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Contacts
ThecontactsfeatureofCooCallcanintegratecontactsofyourcompanyphonebookstoredintheIPphonesystem,theextensionlistandyourmobilephonecontactsforyoutocallthesecontactsfromCooCallthroughtheIPphonesystem.Andtheinboundcallsofthesecontactswillalsoshowtheircontactinfoontheincomingcallscreen.
PhoneSystem
Thecontactsliston“PhoneSystem”screenisfromyourIPphonesystem,CooCallcandownloadthe contacts of your IP phone system phonebook to yourmobile. Youmay click to dial thesecontacts’numbersfromCooCallandwhenthesecontactsdialintoyourIPphonesystemandthecallsreachyourextensiononCooCall,itwillalsodisplaythecontactinfo.
TheContactslistwillbeintegratedwithCooCallonceyouhavetheextensionnumberregistered.Userscouldslidedownfromthetopofthelisttorefreshthewholelist.Taponacontacttoviewthecontactdetails.
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If this is a frequent contact, please tap the button to add the contact to the “Favorites”
menu.
If youwish todial thisnumberplease tap the button.Beforedialing,youcouldchoose to
addprefixandthendialthenumber.
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Tap“AddPrefix”andthenumberpadwillshowup,addprefixbyusingthenumberpad,afterthistap“Dial”todialthisnumber.Aboutwhichprefixesshouldbeused,itdependsonhowyouaregoingtocallthisnumberfromtheIPphonesystem,ifyouarenotsureaboutthis,pleasecontactthesystemadministrator.NoticeAdd prefix before dialing a numberwill not change the contact’s number of IP phone systemcontacts.CooCallwillnotmodifythecontactsbyanyothermenuseither.
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MobilePhone
ContactslistintegratedfromyourmobilephonecontactsonCooCallisshownasbelow.
Ifthere’sanyupdateofyourmobilephonecontacts,pleaseslidedownfromthetopofthelisttorefreshonCooCall.Add a contact to “Favorites” menu or dial a contact’s number is the same as mentionedpreviouslyinthePhoneSystemcontacts.NoticeAddprefixbeforedialinganumberwillnotchangethecontact’snumberofyourmobilephonecontacts.CooCallwillnotmodifyyourmobilephonecontactsbyanyothermeanseither.
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Extensions
CooCallcoulddownloadtheextensionlistandmonitortheextensions’real-timestatus.
Fortheextensionstatus,greenmeanstheextensionisidle,graymeanstheextensionisoffline,redmeanstheextensionisincall.Users could add the desired extension to “Favorites” menu, and could tap to dial an idleextensionnumbertomakeanextensiontoextensioncall.
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Favorites
CooCalluserscouldaddcontactsfrom“PhoneSystem”,“MobilePhone”and“Extension”menustothe“Favorites”menuforusersbeingabletolocatethefrequentcontactseasilyandquickly.Contacts from3differentmenuswill bedisplayed separately, for the extensions, the real-timestatuswillstillbeabletobemonitoredhereinthe“Favorites”menu.
To remove a contact from the “Favorites” menu, please tap the button on the contact’sdetailsscreen.
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PhoneCalls
ReceiveCalls
WhenCooCall is running in foreground, and if at thismoment there’s incoming call, userswillhearringtoneandseetheincomingcallscreenasbelow.
CooCallwillmatch the caller IDwith the contacts had been integratedwith it. If the caller IDmatched the contact, the contact namewill be displayed as the caller. If no contactmatched,thenitwilldisplaythecallerIDonly.Usercouldeither takethiscallbytappingthe“Accept”buttonorreject thecallbytappingthe“Decline”button.NoticeIn3G/4Gnetwork,itwillconsumearound1MBdataforeachminuteoftheVoIPcalls.
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MakeCalls
OntheCooCall’s“Dialer”screen,bytappingthe menubuttonyoumaydisplayorhidethe
maindialpad.Byusingthedialpadyoumaydialanumberdirectly.
Thedialpadisusuallyusedtodialnumberswhichdoesnotexist intheCooCall’scontactlist. Ifprefixesneedtobeadded,pleasedon’t forgettouseprefixestodial thenumbers.Except longpressthe“0”keycanentera“+”,otherkeyscanbeonlyshortpressedtoenterdigitsand“*”and“#”.Whenyouhaveenteredthecompletenumber,tapthedialbuttontomakeacall.
If the number entered needs to be modified, please use the button to delete the errordigitsandre-enterthenumber.
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CallFeatures
Once an outbound call had been answered by the other party or the incoming call had beenansweredbyyou,itwilldisplaytheincallscreenasshownbelow.
Theotherparty’snameandnumberwillbedisplayedatthetopoftheincallscreen.Beneaththecallernameandcallernumber,atimerofthiscallconversationisdisplayed.Inthemiddleoftheincallscreen,therearesomecallfeatureslike,mute/unmute,onetouchrecording,calltransfer,etc.Atthebottomofthisscreenahangupbuttoncouldbeusedtoterminatethecall.
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Mute/UnmuteMicrophone
When in a live call, you couldmute/unmuteyourmicrophonewhennecessary. Tap the
buttonyoumaymuteyourmicrophone,andthestatusofthebuttonwillchangeto ,andatthismomenttheotherpartywillnothearyourvoice.Whenyouwanttounmuteyourself,justtapthe“Unmute”button.
CallHold
Whileinalivecall,ifyouwanttoholdthiscall,justsimplytaponthe button,theother
partywillbeputonholdandwillheartheholdmusic.Youcouldnowdealwithsomeaffairsandresumethecalllater.
Toresumethiscallpleasetapthe onceagain,thecallwillthenberesumed.
OneTouchRecording
Onetouchrecordingisalsoknownasrecordondemand.Whileinalivecallifyouwanttorecord
it,pleasejusttaponthe button.
Once record is on, the button statuswill change in to to indicate you that the call is
beingrecorded.Andtherecordingcannotbestoppeduntilthecallisterminated.
Bluetooth
IfyourAndroidphonehasbeenconnectedwithBluetoothheadsets,thephonecallconversationscouldbehadwiththewirelessheadsets.Pleaseswitchthecallconversationbetweenyour
mobilehandsetsandtheBluetoothheadsetsbyusingthe button.
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CallTransfer
Calltransferfeaturecouldbeusedtotransferalivecalltoanothernumber.Whileinacall,user
couldtapthe button,andthekeypadwillshowupwithanoptiontosearchcontacts
fromthecontactlist.Youcouldeithermanuallydialthenumbertotransferthecalloryoucoulddialthenumberfromthecontactlistthentotransfer.
Ifyouwishtodialthenumberdirectly,pleaseusethekeypadtodialit,andthehangupbuttonwillthenbecomeadialbuttonforyoutodialthethirdparty’snumber.Ifyouwishtosearchthecontactfromthecontactlist,pleaseclickonthe“Contacts”option.Whenyouselectanumberfromthecontact list,thenumberofthiscontactwilldisplayonthekeypadscreen,thenyoudialitthesamewayasyouenteredthenumberfromthekeypad.OnceCooCallstartedtodialthethirdparty’snumber,theotherpartywillbeputonholdwithonholdmusic.Thetransferinprogressscreenisasbelow.
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Oncethethirdpartyanswersthecall,youmayintroducethecallfirst.Ifthethirdpartyagreedtoansweritthenyoutap“CompleteTransfer”button.Thecallwillthenbesuccessfullytransferredtothethirdpartyandyouwillbedisconnectedfromthecall. If the third party rejected to take this call, then you can tap “Abort Transfer” button to aborttransferringthiscall,thethirdpartywillbedisconnectedandtheoriginalcallwillberesumed.Ifyouwant tostopthetransferprocessbefore thethirdpartyanswering thecall,youmaytap“AbortTransfer”toresumethecall,thethirdpartywillstopringingatthesametime.Ifyoutapthe “Complete Transfer” button before the third party answers the call, the call will betransferredimmediately.
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Speaker
You could use speakermode tomake and receive phone calls the sameway as you use yourAndroidphonetomakeandreceivephonecalls.
Keypad
Keypad inthecallmenucouldbeusedtodialsomefeaturecodeswhichareavailableduringaphonecall.Formoreinformation,pleasechecktheCooVoxseriesExtensionUserManualoryoucanrefertothefeaturecodeshelpinfoontheextensionuserWebportal.And it couldbeusedwhenyoucalling intosomeother IVRsystemswhich requirekeypresses,youmayusethekeypadtoenterthedesiredkeypresses.
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CallHistory
InCallHistorythereare3kindsofphonecallrecords,outboundcalls, inboundcallsandmissed
calls.Usermayslidedownthelisttoseemorerecordsorcouldtap tohidethedialpadto
viewmorerecords.Callhistoryscreenisshownasbelow.
Tapononeoftherecordsyoumaycheckthedetailedinfoofthiscall.Pleasecheckthediagrambelow.
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Thecallsofthesamenumberonthesamedaywillbemergedintoonerecord.Onthecallhistoryscreenwillshowthelatestcallinfo.Whenyouviewthedetailsyou’llbeabletoseeallcallswiththisnumber/contact.NoticeYoumayslidetothe left todeletearecord,but therecordonthe IPphonesystemwillnotbedeleted.
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Voicemail
Whenyouhavenewvoicemail,therewillbearedmarkonthe“Voicemail”menulikethebelowexample.
Taponthe“Voicemail”menutocheckthenewmessage/messages.
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Themessageswith redenvelopemarkarenewmessages.Theoneswithgreenenvelopemarkareoldmessages.Andyoumayslidedownthewholelisttorefreshthemessagelist.Taponthenewmessageandyou’llbeabletoplaybackthismessagedirectlyfromCooCall.
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Bydefault,thevoicemailswillnotbedownloadedtoyourmobilephone, itwillonlygeneratealistofvoicemessages,whenyoutapononeofthemessagestocheckthevoicemessagedetails,itwillthenstarttodownloadthismessage. Oncedownloadedtheplaybuttonwill showupandyou justhavetotapontheplaybuttontoplaybackthemessage.Ifyouwishtomakeacallbacktothecaller,pleasetaponthedialbutton.NoticeVoicemailsareonlytobeviewedbutnottobedeleted.Youmaydeletethevoicemailsfromyourextensionuserwebportal.
Recording
Ifyourextensionhadbeenenabledwithcallrecordingorifyouusedonetouchrecordingfeatureduring a phone call, you’ll be able to check those recordings directly from the “Recordings”screen.Aftereachcall,CooCallwilltrytorefreshtherecordinglist,ifthere’reanynewrecordingsyou’llseearedmarkonthe“Recordings”menuthesameasyougotnewvoicemails.Andit’sthesamewayforyoutocheckandplaybacktherecordingsasthevoicemails.NoticeRecordingscanonlybecheckedandplayedbutcannotbedeletedfromCooCall.
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MoreSettings
Account
YourextensionnumbershouldbeconfiguredonthefirsttimewhenyoustartupCooCall.Whenyou want to change an account ormodify the account info, youmay do it on the “More” ->“Account”screen.
TheaccountcredentialsareallobtainedfromtheextensionQRcodesoyoudon’thavetodoanymanuallysettings.Onlythe“Location”couldbechosenfrom“InsideOffice”and“OutsideOffice”.Toguaranteeitalwaysworks,CooCalluses“OutsideOffice”bydefault, itwillworknomatter ifyouareusing localofficeWLANor3G/4G.But ifyouchoose“InsideOffice” itwillonlywork inyour local officeWLAN. Don’t forget to switch back to “Outside Office” before you leave theoffice.If you are going to change an extension number, please tap the scan button on the top rightcorner. After scanning the extension QR code, the extension register status will change to“Unregistered”pleasetapthe“Register”buttontomakethenewaccounteffective.
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Audio
Allsettingsrelatedtoaudio/soundscanbefoundonthe“More”->“Audio”screen,youmayturnonoroffdialpadsounds,changeringtone,andaudiocodecshere.
Thereare15built-in ringtones foryou tochooseadesiredoneasyour incomingcall ringtone.Pleasejusttaponthe“Ringtone”menuandthenyou’llbeabletochangetheringtone.
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Taponanyoftheringtonesyoumaylistentoitfirst,ifthechosenoneiswhatyouwantthenjustreturntothepreviousmenuandthenewringtonewilltakeeffect.Abouttheaudiocodecs,normallyyoudon’thavetochangethesettings.Onlychangeitaccordingtothesystemadministrator’sguidance.CooCallsupportsupto7differentaudiocodecs,bydefaultG.711(ulawandalaw)hasbeenused.
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Pleasedonotturnon/offthecodecswithouttheguidanceofthesystemadministratorotherwiseyourphonecallsmayhaveaudioproblems.
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About
MoreinfoofCooCallcouldbefoundon“More”->“About”screenasshownbelow.