Converted (2)

7/28/2019 Converted (2)

1/14

MANAGEMENT INFORMATION SYSYTEM

A

Mini Project on

Indian Railways

In

Management Information System

Submitted by Reg.No

Ramani Ranjan Sa 3511210482

Maria Jose 3511210481

Sec: MBA-H

SRM UNIVERSITY, CHENNAI Page 1

7/28/2019 Converted (2)

2/14


INDEX

S.N

O

CONTENT PAGE NO

1.1 INTRODUCTION 3

1.2 COMPANY PROFILE 4

1.3 STATEMENT OF PROBLEM 6

1.4 OBJECTIVE OF STUDY 6

1.5 SOLUTION TO THE PROBLEM 7

2 EXISTING SYSYTEM-Reservation System for Indian Railways 11

3 PIT FALL OF EXISTING SYSYTEM 12

4 CONCLUSION 13

5 REFERENCE 13

INTRODUCTION:


7/28/2019 Converted (2)

3/14


The MIS is an idea which is associated with man, machine, marketing and methods

for collecting informations from the internal and external source and processing this

information for the purpose of facilitating the process of decision-making of the business.

MIS is not new, only the computerization is new , before computers MIS techniques existed

to supply managers with the information that would permit them to plan and control businessoperations. The computer has added on more dimensions such as speed, accuracy and

increased volume of data that permit the consideration of more alternatives in decision-

making process.

The scope and purpose of MIS is better understood if each part of them is defined

individually, thus

1. MANAGEMENT:

Management has been define in process or activities that describe what managers do

in the operation for their organization plan, organize, initiate and control operations. They

plan by setting strategies and goals and selecting the best course of action to achieve the

goals. They organize the necessary tasks for the operational plan, set these tasks up into

homogenous groups and assign authority delegation; they control the performance standards

and avoiding deviation from standard.

The decision-making is a fundamental prerequisite of each of the foregoing process,

the job of MIS is facilitating decisions necessary for planning, organizing and controlling the

work and functions of the business so that specified goals of business are achieved.

2. INFORMATION:

Data must be distinguished from information and the distinction is clear and important

for present purpose. Data are facts and figures that are not currently being used in a decision-

making process and usually are taken from the historical records that are recorded and filledwithout immediate intent to retrieve for decision-making.

Information consists of data that have been retrieved, processed or otherwise used for

information or interference purpose, argument or as a basis forecasting or decision-making

regarding any business unit. Information is knowledge that one derives from facts for

effective functioning of systems placed in the right context with the purpose of reducing

uncertainty regarding the alternative courses of action as they are based on description and

measurement of attributes of various entities associated with the enterprise.

3. SYSTEM:

The system can be described as a set of elements joined together for a commonobjective. A subsystem is a part of a larger system with which one is concerned. All systems

for our purpose the organization is the system and the parts (divisions, departments,

functions, unit etc) are the subsystem.

COMPANY PROFILE

Indian Railways is an Indian state-owned enterprise, owned andoperated by the government of India through the Ministry of Railways. It is one of

http://en.wikipedia.org/wiki/State-owned_enterprisehttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Ministry_of_Railways_(India)http://en.wikipedia.org/wiki/State-owned_enterprisehttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Ministry_of_Railways_(India)

7/28/2019 Converted (2)

4/14


the world's largest railway networks comprising 115,000 km of track over a route

of 65,000 km and 7,500 stations. As of December 2012, it transported over 25

million passengers daily. In 2011, Indian Railways carried over 8,900 million

passengers annually or more than 24 million passengers daily and 2.8 million

tons of freight daily. In 2011-2012 Indian Railways had revenues of

111984.89 crore which consists of 69675.97 crore from freight and 28645.52

crore from passengers tickets.

Railways were first introduced to India in 1853 from Bombay toThane. In

1951 the systems were nationalized as one unit, the Indian Railways, becoming

one of the largest networks in the world. Indian Railways operates both long

distance and suburban rail systems on a multi-gauge network

ofbroad,metre and narrowgauges. It also owns locomotive and coach production

facilities at several places in India and are assigned codes identifying their

gauge, kind of power and type of operation. Its operations cover twenty four

states and three union territories and also provides limited international services

to Nepal, Bangladesh and Pakistan.

Indian Railways is the world's ninth largest commercial or utility employer,

by number of employees, with over 1.4 million employees. As for rolling stock,

Indian Railways holds over 239,281 Freight Wagons, 59,713 Passenger

Coaches and 9,549 Locomotives. The trains have a 5 digit numbering system as

the Indian Railways runs about 10,000 trains daily.

Indian railways are one of the busiest and fastest railway networks across

the world. Travelling by rail is the finest means to enjoy the immense disparity,

which exists all over the breadth and length of India. For making your voyage

hassle free, the Indian Railway has its own official website, providing all the

important details and information concerning Indian Railways Network. Indian

Railways has been working continuously to provide high-class amenities to its

users.

Services offered by Indian railways official website:

PNR Enquiry

Earlier it was quite difficult for people to obtain the reservation

status or PNR status of the ticket, since the inquiries were possible only by

means of ticket counters spread throughout the country.

However, with the introduction of computerized systems in the

Indian Railways outlets slowly and steadily made the procedure of enquirysimple than ever. Indian railways official website is the finest means to

enquire the PNR status. All you need to do is enter the 10 digits number

available on the left corner on the top of the ticket, which enables you

getting the status of your ticket.

Indian Railways in association with IRCTC (Indian railways

Catering and Tourism Corporation) has also introduced a toll-free

telephone number '139', which is accessible for people living all over the

country, but with a limitation to a few remote areas. IRCTC has also

launched SMS services for the passengers to confirm the tickets. You just

need to send to SMS 139 by typing PNR, followed by the 10 digits PNRnumber written at the top left corner of the ticket.

http://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Bombayhttp://en.wikipedia.org/wiki/Thanehttp://en.wikipedia.org/wiki/Rail_transport_in_Indiahttp://en.wikipedia.org/wiki/Rail_transport_in_Indiahttp://en.wikipedia.org/wiki/Suburban_rail_in_Indiahttp://en.wikipedia.org/wiki/Indian_gaugehttp://en.wikipedia.org/wiki/Metre_gaugehttp://en.wikipedia.org/wiki/Narrow_gauge_railwayhttp://en.wikipedia.org/wiki/Rail_gaugehttp://en.wikipedia.org/wiki/Locomotivehttp://en.wikipedia.org/wiki/Coach_(rail)http://en.wikipedia.org/wiki/States_and_territories_of_Indiahttp://en.wikipedia.org/wiki/States_and_territories_of_Indiahttp://en.wikipedia.org/wiki/Nepalhttp://en.wikipedia.org/wiki/Bangladeshhttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/List_of_companies_by_employeeshttp://en.wikipedia.org/wiki/Rolling_stockhttp://en.wikipedia.org/wiki/Freight_rail_transporthttp://en.wikipedia.org/wiki/Passenger_car_(rail)http://en.wikipedia.org/wiki/Passenger_car_(rail)http://en.wikipedia.org/wiki/Locomotivehttp://ekikrat.in/Indian-railways-PNR-statushttp://ekikrat.in/Indian-Railways-Cateringhttp://ekikrat.in/Indian-Railways-Cateringhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Bombayhttp://en.wikipedia.org/wiki/Thanehttp://en.wikipedia.org/wiki/Rail_transport_in_Indiahttp://en.wikipedia.org/wiki/Rail_transport_in_Indiahttp://en.wikipedia.org/wiki/Suburban_rail_in_Indiahttp://en.wikipedia.org/wiki/Indian_gaugehttp://en.wikipedia.org/wiki/Metre_gaugehttp://en.wikipedia.org/wiki/Narrow_gauge_railwayhttp://en.wikipedia.org/wiki/Rail_gaugehttp://en.wikipedia.org/wiki/Locomotivehttp://en.wikipedia.org/wiki/Coach_(rail)http://en.wikipedia.org/wiki/States_and_territories_of_Indiahttp://en.wikipedia.org/wiki/States_and_territories_of_Indiahttp://en.wikipedia.org/wiki/Nepalhttp://en.wikipedia.org/wiki/Bangladeshhttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/List_of_companies_by_employeeshttp://en.wikipedia.org/wiki/Rolling_stockhttp://en.wikipedia.org/wiki/Freight_rail_transporthttp://en.wikipedia.org/wiki/Passenger_car_(rail)http://en.wikipedia.org/wiki/Passenger_car_(rail)http://en.wikipedia.org/wiki/Locomotivehttp://ekikrat.in/Indian-railways-PNR-statushttp://ekikrat.in/Indian-Railways-Cateringhttp://ekikrat.in/Indian-Railways-Catering

7/28/2019 Converted (2)

5/14


Fare Enquiry

Indian railways Official Website also provides information and

details related to fares and accommodation available in the destined train

you are looking for. You can view a handy booklet which includes

information concerning departure and arrival of the train along with thedifferent class of accommodation and route time table of the trains.

Internet Reservation

Now passengers, without standing in the long queues can enjoy

hassle free reservation of tickets at their convenience with just a click of

the mouse. Indian Railways Official Website offers its passengers with

online reservation of tickets.

No wonders, the Indian Railways Official website receives millions of

hits everyday for checking the availability of tickets, PNR status, route

time table and many more. There are two kinds of tickets available for the

passengers while booking the tickets online, i.e. I-Ticket and E-Ticket.E-Ticket is an option where, a passenger after booking the ticket

online has to take a print out of the ticket and carry an identity proof

alongside while travelling. I-Ticket is the option which is sent by courier at

the doorstep of the passenger.

Other services that the Indian Railways Official Website offers

includes Train Schedule, Time Table of Routes, PNR Status, Names of the

Trains, Weekly Train Availability and many more.

.


7/28/2019 Converted (2)

6/14


STATEMENT OF PROBLEM

The main problem that Indian Railways were having been issuing of ticket, cancellation of

tickets, how many passengers have booked the ticket before the train starts, no coordination

between the stations, huge lines to get a tickets. MIS has played an important role to remove

these problems.

OBJECTIVE OF STUDY (MIS):

An effective MIS has the following objectives

1. Facilitate the decision making process by furnishing information in the proper time

frame. This helps the decision maker to select the best course of action.

2. Provide requisite information at each level of management to carry out their functions.3. Help in highlighting the critical factors to the closely monitored for successful functioning

of the organization.

4. Support decision-making in both structured and unstructured problem environments.

5. Provide a system of people, computers, procedures, and interactive query facilities,

documents for collecting, sorting, retrieving and transmitting information to the users


7/28/2019 Converted (2)

7/14


SOLUTION TO THE PROBLEM


7/28/2019 Converted (2)

8/14



7/28/2019 Converted (2)

9/14



7/28/2019 Converted (2)

10/14


The above picture shows the step how the train ticket booking has became easy

using internet and Management Information System.

Step 1- The www.irctc.co.in is simple to navigate. You will have to open an

account at the website. Ensure that you put in the right names and details as you

will be billed according to the account number. Registration is free. Once you

have opened an account, a new window opens up with further details. If you

have the train number you can proceed to step 2.Step 2- Find the train you want by using the search engine located at the left

hand side of the window. For example, I wanted information about the

MATYSAGANDAHA EXPRESS and I was able to find a calendar of available dates

that I can book. Two varieties of tickets are offered called ITickets, and ETickets.

ITickets can be booked two days in advance but ETickets can be booked four to

six hours in advance. Another advantage is that opening day booking (90 days in

advance) is also available for customers.

Step 3- Once you have found the train you want, click on the BOOK button at

the bottom of the page. Enter the names and date of birth of the passengers

along with booth preferences. If you want another train, click the RESET buttonto go back.


7/28/2019 Converted (2)

11/14


Step 4- Once you have completed filling in the form you are prompted for

payment. The site now offers credit card, direct debit and cash card payments

for the tickets you have booked. Note down the PNR number and the transaction

ID to confirm the booking and for verification. Tickets can be delivered to your

home or you can print them.

EXISTING SYSYTEM-Reservation System for Indian

RailwaysIn 1985, CMC developed IMPRESS, the railway reservation system based

online transaction processing (OLTP), for the Indian Railways, which has been

successfully operating it since 1987. Since then, however, the system has

undergone a major change for networking all nodes in the railway network. The

current software is CONCERT, implemented by the Centre for Railway Information

Systems (CRIS).

The impact of IMPRESS / CONCERT on the system's users as well as on the

Indian Railways has been tremendous. The benefits include substantial savings in

transportation costs and in reservation time, telescopic fare benefits for cluster


7/28/2019 Converted (2)

12/14


journeys, reduced malpractice and, above all, a modern, efficient and convenient

system.

For the Railways, there is substantial reduction in cost per ticket issued,

manpower savings (a 40 per cent increase in transactions handled per day),

savings in space required, less strenuous work, higher productivity and fewer

errors in fare computation, concession calculations, etc.

IMPRESS is being enhanced proactively, using state-of-the-art relational

database management systems on open systems. The enhanced IMPRESS is built

around an RDBMS core and supports full client-server architecture. It can also

work on character-based terminals (used in the reservation and charting

modules) in a host-based environment.

The application has been designed as an open distribution system, so that the

data and transaction volume can be segregated between multiple host sites.

Networking is an inherent feature of the application.

The IMPRESS software can support both graphic user interface (GUI) andcharacter-based terminals, which act as front-ends installed at the booking

counters to cater to passenger requests.

This software conforms to open standards. Hence, it can be interfaced to

other applications like airline reservation systems, hotel reservation systems,

etc., which are also based on open standards.

The IMPRESS software is 'parametric' in terms of data and business rules,

for fare computation, refund rules, cancellation, break journey rules, etc. Here,

business rules are also kept as data items in the back-end repository instead of

being part of the application logic. Therefore, the system can absorb changes in

business rules immediately, without having to regenerate the object code.The application is secured against intrusion by two-level user

authentications as the topmost guard. Below it, the data is secured from external

access through multiple-level privileges. A data encryption facility is available

across the WAN to prevent hacking.

PIT FALL OF EXISTING SYSYTEM

Outmoded Technology:

The rolling stock technology is absolutely outmoded. The system is beset

with excessive man-power and manpower development has not kept pace with

technology up gradation. This has made railways incapable of coping with

increasing transport demand and of raising and improving the traffic volume andflows at lower unit cost of operation.


7/28/2019 Converted (2)

13/14


Broken Link

If your site has non-functioning links this causes two main problems:

IRCTC will penalize you for not keeping your site content current Users will be frustrated and will assume that you do not perform regular maintenance

on your website

IRCTC run monthly maintenance checks on all of other websites to ensure that any broken

links are identified and removed.

Slow Web Servers

Many web hosting firms use Shared Hosting accounts. This means that your website

could be running on the same web server as thousands of other sites managed by different

hosting companies. This results in very sporadic performance based on the activity of other

sites. All of other sites are hosted on dedicated servers exclusive. This results in much morereliable and consistent performance.

CONCLUSION:

Management Information Systems is sets of inter-related procedures using

information system infrastructure in a business enterprise to generate and disseminate the

desired information. Such systems are designed to support decision-making by the people

associated with the enterprise in the process of attainment of its objectives. The MIS gets data


7/28/2019 Converted (2)

14/14


and other resources of IT infrastructure as inputs from the environment and process them to

satisfy the information needs of different entities associated with the business enterprise.

There are subsystems of control over the use of IT resources and feedback system offers

useful clues for increasing the benefits of information system to business. The MIS are

subsystem of business system and by themselves serve the function of feedback and controlin business system.

REFERENCE:

http://www.wethinksolutions.com/index.php?page=common_website_problems

http://www.irctc.gov.in

http://www.irctc.co.in//wikipedia

http://www.onlinebooking.in/wiki

http://www.wethinksolutions.com/index.php?page=common_website_problemshttp://www.irctc.gov.in/http://www.irctc.co.in//wikipediahttp://www.onlinebooking.in/wikihttp://www.wethinksolutions.com/index.php?page=common_website_problemshttp://www.irctc.gov.in/http://www.irctc.co.in//wikipediahttp://www.onlinebooking.in/wiki

Documents

Converted (2)