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CONVERSATIONAL AI FOR THE SERVICE DESK
Help employees help themselves.
More and more organizations are automating service desk processes with the help of virtual assistants. In fact, according to Business Insider, 80% of organizations already use or plan to implement a virtual assistant. A key driver behind this shift is cost savings - but just as important as reducing overhead is the need to improve the employee experience by providing tools to help them succeed.
With Avaamo’s Service Desk virtual assistant, employees get access to relevant information and guided navigation to resolve service-related issues. Our conversational interface enables users to simply ask for what they need without having to download another app or search through various data sources. And with Avaamo’s omnichannel technology, users can have contextual conversations with the assistant across multiple channels and devices.
It’s time to modernize and scale the Service Desk.
• Automate service desk processes
• Optimize ROI of existing assets
• Empower users with self-service
• Provide 24/7 access to information
• Omni-channel customer engagement
Capabilities
Intelligent TicketingCreate, manage, and view the status of support tickets through an intuitive, conversational interface
Employee onboardingStreamline HR operations by automating employee lifecycle events and common HR requests
TroubleshootingEnable users to quickly resolve technical issues without live IT support
Guided NavigationGive step-by-step guidance on setting up, updating, and managing various applications and devices
ProvisioningBoost productivity by providing users with quick access to tools and equipment they need
Knowledge Base Prioritized AnswersGive users the most relevant information with a virtual assistant that combs through your knowledge base
Alerts & Operations ManagementInstantly alert employees about scheduled maintenance, system outages and other operational changes
Pre-integrated with
For more Info or a [email protected]
Make your tools work for you.Why invest in Avaamo’s Service Desk virtual assistant if you’re already using an IT Service Management (ITSM) solution? The answer is simple. Avaamo works with your backend systems — ITSM, CRM, HRM, SSO, and more — to deliver a seamless front-end experience that is both simple and easy to use.
Plus, we synthesize data from your internal and third-party knowledge bases including ServiceNow, SharePoint, and other content management systems, so users get the information they need, fast.
What makes Avaamo differentAvaamo specializes in conversational AI technology that helps businesses connect with people through meaningful interactions. We improve service desk processes and reduce operational complexity through three key areas of focus:
Quick to Deploy: Our NLU engine is pre-built with thousands of intents specific to service desk functions, so Avaamo virtual assistants are trained to help right out of the gate. Deployment takes as little as just a few weeks.
Proven Experience: The Avaamo conversational AI platform is trusted by more than 100 large enterprises
in over 40 countries. With more than half of our customers using our service desk solution, Avaamo’s technology is proven and delivers the highest level of accuracy.
Enterprise Ready: Avaamo integrates with more than 150 business applications, including ServiceNow, BMC Remedy, HPSM, and more. In addition to our military-grade security, we meet several compliance regulations including HIPAA, GDPR, corporate policies, and entitlements. About AvaamoAvaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo has developed fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality. Avaamo provides an enterprise AI platform that tightly integrates tooling, data, and enterprise connectors to ensure designers, data scientists, and developers can design and deploy complex conversational applications in weeks.
Founded by enterprise veterans from TIBCO, SAP, Apple, Accenture, and IBM, Avaamo is based in Los Altos, California.
Conversational AI for the Service Desk
Help employees help themselves.
More and more organizations are automating service desk processes with the help of virtual assistants. In fact, according to Business Insider, 80% of organizations already use or plan to implement a virtual assistant. A key driver behind this shift is cost savings - but just as important as reducing overhead is the need to improve the employee experience by providing tools to help them succeed.
With Avaamo’s Service Desk virtual assistant, employees get access to relevant information and guided navigation to resolve service-related issues. Our conversational interface enables users to simply ask for what they need without having to download another app or search through various data sources. And with Avaamo’s omnichannel technology, users can have contextual conversations with the assistant across multiple channels and devices.
It’s time to modernize and scale the Service Desk.
• Automate service desk processes
• Optimize ROI of existing assets
• Empower users with self-service
• Provide 24/7 access to information
• Omni-channel customer engagement
For more Info or a [email protected]
Make your tools work for you.Why invest in Avaamo’s Service Desk virtual assistant if you’re already using an IT Service Management (ITSM) solution? The answer is simple. Avaamo works with your backend systems — ITSM, CRM, HRM, SSO, and more — to deliver a seamless front-end experience that is both simple and easy to use.
Plus, we synthesize data from your internal and third-party knowledge bases including ServiceNow, SharePoint, and other content management systems, so users get the information they need, fast.
What makes Avaamo differentAvaamo specializes in conversational AI technology that helps businesses connect with people through meaningful interactions. We improve service desk processes and reduce operational complexity through three key areas of focus:
Quick to Deploy: Our NLU engine is pre-built with thousands of intents specific to service desk functions, so Avaamo virtual assistants are trained to help right out of the gate. Deployment takes as little as just a few weeks.
Proven Experience: The Avaamo conversational AI platform is trusted by more than 100 large enterprises
in over 40 countries. With more than half of our customers using our service desk solution, Avaamo’s technology is proven and delivers the highest level of accuracy.
Enterprise Ready: Avaamo integrates with more than 150 business applications, including ServiceNow, BMC Remedy, HPSM, and more. In addition to our military-grade security, we meet several compliance regulations including HIPAA, GDPR, corporate policies, and entitlements. About AvaamoAvaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo has developed fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality. Avaamo provides an enterprise AI platform that tightly integrates tooling, data, and enterprise connectors to ensure designers, data scientists, and developers can design and deploy complex conversational applications in weeks.
Founded by enterprise veterans from TIBCO, SAP, Apple, Accenture, and IBM, Avaamo is based in Los Altos, California.
