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SOLUTION CONVERSATION 1 *hey buddy, you know my engine stopped workin *Yes, but I can’t figure out what the problem is? * It was working and suddenly, there was a strange noise * How did it happened? * Did you check it up? * Any comments, try starting it again. SOLUTION CINVERSATION 2 * How can I help you? * I am looking for a pair of pliers * Any special kind? * Yes, not very expensive and American ones * Can I pay by card? *Sorry, we don`t have a system, now And here is your change * Only cash. * Here they are * That would be $ 95.000 *Sure, here you have $100.000 * Anything else

Conversation Alvaro Castro

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Page 1: Conversation Alvaro Castro

SOLUTION CONVERSATION 1

*hey buddy, you know my engine stopped workin

*Yes, but I can’t figure out what the problem is?

* It was working and suddenly, there was a strange noise

* How did it happened?

* Did you check it up?

* Any comments, try starting it again.

SOLUTION

CINVERSATION 2

* How can I help you?

* I am looking for a pair of pliers

* Any special kind?

* Yes, not very expensive and American ones

* Can I pay by card?

*Sorry, we don`t have a system, now

And here is your change

* Only cash.

* Here they are

* That would be $ 95.000

*Sure, here you have $100.000

* Anything else

* Yes, I also need a vise grip

Page 2: Conversation Alvaro Castro