5050 20th Street East, Tacoma, WA 98424 • 1.800.652.9920

SUCCESS STORY

BackgroundAt Continuant, we help large companies manage their global network. We are well positioned to manage complex service requests that require a diverse scope of work. As a multi-OEM expert, Continuant has deep resources in a variety of major OEM lines, allowing us to service large-scale, multi-vendor customers that frequently undergo mergers and acquisitions. Continuant partners with Cisco to provide full managed services for the traditional voice environment for one of the world’s largest companies. This customer has 170,000 users in approximately 400 locations. While there are many OEMs represented within this customer’s installed base, the majority of the users are on Avaya systems. These locations span the entire globe, with systems supported by Continuant in over 60 countries. Cisco is rapidly gaining market share in the Unified Communications space. Cisco most often transitions its end-user customers from a traditional voice environment to a Cisco VoIP Unified Communications environment.

Industry Manufacturing Employees 170,000 Locations 400 globallyRank Fortune 100Customer Since 2016

Continuant Managed Services Chosen by Cisco for Global Fortune 100 Company

Customer Profile

5050 20th Street EastTacoma, WA 98424

1.800.652.9920

Challenge 4 24/7 global support

Continuant has a robust staff of engineers and customer service professionals available around the clock. This 24/7 availability differentiates Continuant from many of our competitors.

Challenges & Solutions

Challenge 3 Provide and manage dedicated onsite technicians

Challenge 1 Support Cisco’s global Fortune 100 client in its effort to provide full support and managed services for Multi-OEM users until the users migrate to Cisco UC

Challenge 2 Manage constant change

Cisco’s customer requires 46 dedicated onsite technicians in twenty different countries. Continuant manages this team of technicians and provides staff augmentation when needed. Continuant manages both remote and on-site work.

Cisco’s Cloud Managed Services Group works with Cisco’s largest customers. Due to the size of the customers’ voice environment, these migrations typically take years to complete.

Cisco’s contract with Continuant requires that Continuant provide maintenance and support for the 170,000 users, along with advanced services such as Capacity Management, Asset Management, and Release Management.

Continuant has the unique ability to respond quickly to the ever-changing needs of Cisco’s largest customer allowing the customer to focus on its core business.