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1

Qualifications Pack: EXIM – Executive

(Electives – Freight forwarding/ Custom clearance)

(Options – Custom clearance supervision/ ERP data management)

Contents 1. Introduction and Contacts..…………. P1

2. Qualifications Pack……………............ P3

3. Glossary of Key Terms …………..….…. P5

4. OS Units……………………..……..……...…. P8

5. Nomenclature for QP & OS…..…...... P57

6. Assessment Criteria for each NOS… P59

technology consul t ing

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are performance

standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Logistics Skill Council (LSC) ‘Temple Towers’, Ground Floor, No 476 Anna Salai, Nandanam, Chennai 600 035 Email: [email protected]

SECTOR: LOGISTICS

SUB-SECTOR: EXIM

OCCUPATION: Freight forwarding, customs clearance

REFERENCE ID: LSC/Q2101

ALIGNED TO: NCO-2015/ NIL and ISCO-88/3331

Brief Job Description: The job role covers all activities related to EXIM operations

in office, Custom clearance at field and freight forwarding. The individual

performs freight and customs documentation and liaises with all stakeholders to

ensure timely clearance and shipment of cargo.

EYE ON IT Current Industry Trends

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Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LOGISTICS SECTOR

Qualifications Pack for EXIM – Executive

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Elective 1: Freight forwarding

The unit is about arranging for cargo export and import, co-ordinate with all

stakeholders for customs clearance and plan the most appropriate route for

shipping

Elective 2: Custom clearance

The unit is about the field and office activities involved in custom clearance

process including the check of shipment, organisation of documents and

coordination with custom officials for clearance of the same, sealing containers

and assistance in cargo inspections

Options

Option 1: Custom clearance - Supervision

The unit is about supervising executives for custom clearance activities and

resolving day to day operational aspects to facilitate smooth functioning

Option 2: ERP data management

Subsector – Courier/ Express

The unit is about inputting information in the ERP, generating reports and

analysing the information to draw inferences

Personal Attributes: This job requires the individual to have knowledge of

computer operation, typing skill, ability to work for long hours, communication

skills, people handling skills and attention to details.


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Qualifications Pack Code

LSC/Q2101

Job Role EXIM - Executive

Credits(NSQF) TBD Version number 1.0

Sector Logistics Drafted on 18/12/2017

Sub-sector EXIM Last reviewed on 16/02/2018

Occupation Freight Forwarding, Customs clearance

Next review date 17/02/2021

NSQC Clearance on DD/MM/YYYY

Effective from date DD/MM/YYYY

Job

Det

ails


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Job Role EXIM - Executive

Role Description

Handle freight and customs documentation and liaise

with all stakeholders to ensure timely clearance and

shipment of cargo

NSQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

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Class 12th pass

--

Prerequisite License or Training Basic computer abilities; Minimum H Card Holder only when custom clearance is elective

Minimum Job Entry Age 18 years

Experience Not required

Applicable National Occupational

Standards (NOS)

Compulsory: 1. LSC/N2131 Prepare documents for Export and Import

processing including EDI filing 2. LSC/N9904 Maintain integrity and ethics in operations 3. LSC/N9905 Follow health, safety and security procedures 4. LSC/N9906 Verify GST invoices

Electives (Mandatory to select at-least one)

Elective 1: Freight forwarding 1.1 LSC/N2132 Plan and arrange for cargo movement

Elective 2: Custom clearance 2.1 LSC/N2341 Perform custom clearance field activities

2.2 LSC/N2342 Perform custom clearance office activities

Options (not mandatory) Option 1: Custom clearance - supervision 1.1 LSC/N2343 Perform customs clearance supervisory activities Option 2: ERP data management Sub sector: Courier/ express

2.1 LSC/N1907 Feed data into ERP and analyse in courier hub

Performance Criteria As described in the relevant OS units


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Keywords /Terms Description

Core Skills/Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the NOS, these include communication related skills that are applicable to most job roles.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of NOS.

Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

Knowledge and Understanding

Knowledge and understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual need in order to perform to the required standard.

National Occupational Standards (NOS)

NOS are Occupational Standards which apply uniquely in the Indian context

Occupation Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Organisational Context Organisational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Performance Criteria Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

Qualifications Pack(QP)

Qualifications Pack comprises the set of NOS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Electives

Electives are NOS/set of NOS that are identified by the sector as contributive to specialization in a job role. There may be multiple electives within a QP for each specialized job role. Trainees must select at least one elective for the successful completion of a QP with Electives.

Options Options are NOS/set of NOS that are identified by the sector as additional skills. There may be multiple options within a QP. It is not mandatory to select any of the options to complete a QP with Options.

Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted by an ‘N

Unit Title Unit title gives a clear overall statement about what the incumbent should be able to do

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS

Def

init

ion

s


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they are looking for.

Scope Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on the quality of performance required.

Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.

Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.


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Keywords /Terms Description

HR Human Resources

HO Head Office

NSQF National Skills Qualifications Framework

QP Qualification Pack

OS Occupational Standards

OH&S Occupational Health and Safety

TAT Turnaround time

Acr

on

yms

LSC/N2101 Prepare documentation for Export and Import process and EDI filling

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Overview

This unit is about obtaining and preparing documents required for custom clearance and shipment of cargo as per regulatory and standard operating procedure.


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Unit Code LSC/N2131

Unit Title (Task)

Prepare documentation for Export and Import process and EDI filling

Description This OS unit is about obtaining and preparing documents required for custom clearance and shipment of cargo as per regulatory and standard operating procedure

Scope This unit/task covers the following:

Receive details of import cargo and its documentation

Receive details of export and trans-shipment cargo and its documentation

Prepare mandatory documents

Range: ICES, ICEGATE, Remote EDI System (RES)

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Receive details of import cargo and its documentation

To be competent, the user/ individual must be able to: PC1. obtain work requirement in discussion with the supervisor PC2. prepare a checklist documenting requirement for clearance PC3. receive basic KYC details of the importer as specified and GST details PC4. coordinate with the importer and obtain copies of invoice, packing list,

shipping bill/ Airway bill, Bill of lading, etc. PC5. obtain required documents such as delivery order, certificate of origin,

industrial license, insurance document, certificate of origin, etc. PC6. obtain details about the quantity, value, packing, labelling, weight, size of the

cargo

Receive details of export and transhipment cargo and its documentation

To be competent, the user/ individual must be able to: PC7. prepare checklist documenting requirement for clearance

PC8. receive basic KYC details of the exporter/ shipper including destination country, shipment date, type of cargo, insurance details, etc.

PC9. obtain details about the quantity, value, packing, labelling, weight, size of the

cargo and nature of cargo (liquid, hazardous chemicals, perishables, etc.)

PC10. obtain additional documents required as per custom regulation for dangerous

goods, valuable items, etc.

PC11. receive documents required for clearance such as Invoice, packing list,

Shipping declaration, Purchase order, SDF (Statutory Declaration Form)

declaration as per the checklist

PC12. obtain the bonds to be executed with the customs official for duty exempted

items

Prepare mandatory documents

To be competent, the user/ individual must be able to: PC13. prepare mandatory documents in ICES such as Bill of Lading, Airway Bill,

Commercial invoice cum packing list, dock receipt, etc.

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PC14. prepare shipping bill, BoE for export of goods

PC15. check invoice for accuracy of number of packages, quantity, unit rate, total

FOB / CIF value, etc.

PC16. attach necessary documents for exports such as contract, letter of credit,

purchase order of the overseas buyer

PC17. prepare a declaration of goods document bought by the vessel in case of

imports

PC18. check the manifest for details of the cargo imported, quantity, details of

discharge port-wise, etc.

PC19. pay the required duty and obtain a copy to be filed

PC20. coordinate with the Custom Brokers (CBr) and hand over the documents

required for custom clearance

PC21. prepare documentation for special cases such as pilferage, damage of goods,

etc. as required

PC22. respond to queries of field executives, provide information and maintain

records

PC23. upload the documents on the “Indian Customs Electronic Commerce/

Electronic Data Gateway (ICEGATE)” web portal

PC24. prepare payment requests and check for timely payments for processing

shipments and customs clearance formalities

PC25. visit various custom and other portals like shipping lines, DGFT, PGAs etc. to

track movement of filings done

Knowledge (K)

A. Organizational Context (Knowledge of the company / organization and its processes)

The individual on the job needs to know : KA1. organizational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with custom office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. certifications held by the organisation and the compliance process mandated

by the certification KA10. relevant safety and security procedures and compliance

B. Technical Knowledge

The individual on the job needs to know : KB1. mandatory documents such as Bill of Lading / Airway Bill, Commercial invoice

cum packing list, Bill of Entry, import license, insurance certificate, purchase order, letter of credit, test report, HSN classification, GST, etc.

KB2. usage of computer and usage of software (for e.g.; ICES, ICEGATE, Remote EDI


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System (RES) etc.) to update documentation/reports KB3. operating systems related to customs such as EDI and ICEGATE and their

functions KB4. terms and terminologies used in import and export trade KB5. different documents to be prepared for different type of transaction both in

soft format and hard copies KB6. different types of cargo exported, their eligibility for duty free goods and

documentation requirement KB7. HSN Codes and INCOTERMS KB8. information on foreign trade policy and participating Govt. agencies (PGAs) to

classify the cargo imported as per regulatory requirement KB9. different airline/ shipping line available for different routes KB10. details of the transport availability in different routes KB11. transit rules and regulations and destination countries’ requirements and

fiscal regimes KB12. nature of the products transported and the variances in their characteristics KB13. type of packaging, labelling and marking required KB14. special requirements, guidelines and operational procedures involved when

handling special cargo such as livestock, food, medical supplies, etc. handling of dangerous goods, material handling procedure, etc.

KB15. change or updates in Acts, procedures, etc. with reference to custom clearance and applicable duties

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. details of the cargo/ shipments SA3. foreign trade policies SA4. regulatory requirement associated with custom clearance and freight

forwarding SA5. different forms related to custom clearance SA6. various custom and other portals like shipping lines, DGFT, PGAs etc. to track

movement of filings done

Writing Skills

The user/individual on the job needs to know how to: SA7. fill online forms related to custom clearance requirement SA8. maintain the record as per company’s policies SA9. basic letter writing and prepare reports SA10. making gate passes and related forms

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know how to: SA11. communicate with buyer, shipper, forwarding agents in pleasant, clear and in


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assertive way SA12. communicate effectively with supervisory and operational staff at all levels SA13. communicate in local language as well as in Hindi and English

B. Professional Skills

Decision Making

The user/individual on the job needs to know how to: SB1. decide on type of documents to be prepared based on the nature of cargo,

transport used, type of transaction, destination country, etc. SB2. decide if the customs and other regulatory requirement for the cargo are met SB3. decide after looking at the document, if additional information is required for

the given task

Plan and Organize

The user/individual on the job needs to know how to: SB4. prioritize and execute tasks within the scheduled time limits SB5. arrange for all supporting documents

Customer Centricity

The user/individual on the job needs to know how to: SB6. undertake documentation of custom clearance process as per customer

timelines and requirements SB7. represent the customers among various stakeholders such as shipping line,

airline, custom authorities, etc.

Problem Solving

The user/individual on the job needs to know how to: SB8. identify and correct errors in documents SB9. identify irregularities in cargo/ shipments SB10. identify which additional information is required SB11. resolve issues with all stakeholders regarding shipments

Analytical Thinking

The user/individual on the job needs to know how to: SB12. organise the documents with attention to detail SB13. review documentation such as commercial invoices, shipper’s export

declaration, etc. SB14. assess and decide how to consolidate different cargo to be loaded in a

shipment/ freight and the type of carriage

Critical Thinking

The user/individual on the job needs to know how to: SB15. check if specific documents need to be submitted for import/ export of all

cargos are collected SB16. identify dangerous goods and ensure that requisite precautions are taken SB17. undertake different types of packaging, marking and labelling for different


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types of cargoes to assess if it is in order with the widely accepted norms SB18. estimate the documentation required for a certain task


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NOS Version Control

NOS Code LSC/N2131


Industry Logistics Drafted on 18/12/2017

Industry Sub-sector EXIM/CC/FF Last reviewed on 16/02/2018

Occupation Freight forwarding, custom clearance

Next review date 17/02/2021

LSC/N2132 Plan and arrange for cargo movement

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Overview

This unit is about obtaining the requirement of the client on the movement of cargo and accordingly plan the best possible transportation


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Unit Code LSC/N2132

Unit Title (Task)

Plan and arrange for cargo movement

Description This OS unit is about obtaining the requirement of the client on the movement of cargo and accordingly plan the best possible transportation


Plan and arrange for cargo import

Plan and arrange for cargo export and trans-shipment



Element Performance Criteria Plan and arrange for cargo import

To be competent, the user/ individual must be able to: PC1. track schedule of cargo arrival based on input from ports and client PC2. coordinate with stakeholders for import custom clearance PC3. make note of transport copy, type of cargo, packaging type, etc. in

coordination with the surveyor PC4. review documentation of transporter for completeness and correctness and

inform supervisor and transporter regarding discrepancies PC5. take necessary precautions and care, when handling dangerous goods and

special goods PC6. arrange for material handling equipment for loading and unloading of cargo in

coordination with the surveyor PC7. inform clients on updates regarding duration of shipment, transfers or

regulations affecting shipments and receive their confirmation

Plan and arrange for cargo export and trans-shipment

To be competent, the user/ individual must be able to: PC8. prepare schedule for cargo movement from the supplier destination PC9. obtain details of any specific packing requirements as per nature of goods PC10. plan appropriate route for shipping considering transit requirements and

estimate the transit time PC11. check if documents of transport provider are in order, inform in case of issues

to both supervisor and transporter PC12. arrange for the entry pass for the transporter PC13. take necessary precautions and care when handling dangerous and special

goods PC14. arrange for material handling equipment as required PC15. inform clients on transit duration, transfers or regulations affecting

shipments, etc. and receive their confirmation PC16. consolidate cargo of common destination to minimize cost PC17. arrange necessary documents for the admission of cargo in the freight

station, post custom clearance procedures, etc.

Knowledge and Understanding (K)

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The individual on the job needs to know : KA1. organisational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contacts with custom office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. department hierarchy KA10. relevant safety and security procedures


The individual on the job needs to know : KB1. details of the transport availability in different routes KB2. charges and cost aspects of different transportation methods KB3. how to provide shipment status notification to exporters, consignees, or

insurers KB4. usage of computer for electronic documentation of information KB5. different types of cargo exported, their eligibility of duty free and

documentation requirement KB6. different airline/ shipping line available for different routes KB7. transit rules and regulations KB8. nature of the products transported and the variances in their characteristics KB9. packaging methods and procedures for gate passes KB10. special requirements, guidelines and operational procedures involved when

handling special cargo such as livestock, food, medical supplies, etc. handling of dangerous and special goods, material handling procedure, etc.

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. regulatory requirement regarding gate pass, goods handling, etc. SA3. instructions and conditions during cargo movement SA4. regulatory requirement associated with custom clearance

Writing Skills

The user/individual on the job needs to know how to: SA5. make daily gate passes and entry passes SA6. make daily reporting regarding different transports SA7. maintain the record of cargo movement as per company’s policies


The user/individual on the job needs to know how to: SA8. listen to the requirements of the supervisor, custom officials and other

related stakeholders SA9. communicate regularly with all stakeholders at every stage of the process as


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and when required SA10. communicate effectively with supervisory and operational staff at all levels SA11. speak politely and build relationship with the transporters, customs agents,

airline agents, etc.


Decision Making

The user/individual on the job needs to know how to: SB1. make a judgment on the appropriate choice of transport, route for export of

cargo SB2. identify the appropriate equipment for loading and unloading of goods from

freight transport SB3. identify dangerous goods and take due precautions

Plan and Organize

The user/individual on the job needs to know how to: SB4. plan the sequence of work SB5. plan for transportation, custom clearance and other arrangement for cargo SB6. prioritize and execute tasks in within the scheduled time limits

Customer Centricity

The user/individual on the job needs to know how to: SB7. represent the customers among various stakeholders such as shipping line,

airline, custom authorities, etc. SB8. communicate with customers and share all relevant information

Problem Solving

The user/individual on the job needs to know how to: SB9. identify cases where custom documentation is incomplete and highlight cases

to supervisor SB10. identify transporters with inadequate information and guide them regarding

the required documentation

Analytical Thinking

The user/individual on the job needs to know how to: SB11. analyse on best possible solutions (cost, time, effort, etc.) suited for customer

requirement

Critical Thinking

The user/individual on the job needs to know how to: SB12. identify strengths and weaknesses of alternative route for transportation SB13. undertake packaging, marking and labelling for different types of cargoes to

assess if it is in order with the widely accepted norms SB14. assess if all the required precaution and documentation is present with

respect to the transporter


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NOS Version Control

NOS Code LSC/N2132




Occupation Freight forwarding Next review date 17/02/2021

LSC/N2341 Perform custom clearance field activities

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Overview

This unit is about meeting post customs inspection requirements such as packing, scanning, loading and transport arrangement, etc.

LSC/N2341 Perform field custom clearance activities

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Unit Code LSC/N2341

Unit Title (Task)

Perform field custom clearance activities

Description This OS unit is about meeting post custom inspection requirements such as packing, scanning, loading and transport arrangement, etc.


Arrange for packing and movement of customs cleared goods

Liaise with the officials to pass the assessment of shipment

Record and document for further reference

Range: MS office, ERP


Element Performance Criteria Liaise with the officials to pass the assessment of shipment

To be competent, the user/ individual must be able to: PC1. submit all documents required for custom clearance to custom officials as per

their satisfaction PC2. respond to any queries raised by the custom officials PC3. make note of any objection raised by custom officials on the cargo PC4. escalate objections and remarks of custom officials to the supervisor and the

customer as required

Arrange for packing and movement of customs cleared goods

To be competent, the user/ individual must be able to: PC5. check packaging is done as per client’s requirement and regulatory

compliance PC6. check if material is as per the details provided by the customer PC7. assist compliance officers in conducting inspections and then seal the

container, etc. post inspections PC8. coordinate with the custodian officials on receipt of goods for loading to the

vessel PC9. arrange for manpower and material handling equipment for movement of

goods

Record and document for further reference

To be competent, the user/ individual must be able to: PC11. keep record of shipment in form of daily status report & update the same to

customers & supervisor PC12. collect, transmit and maintain records like photograph of seals and container

number, cargo stuffing, etc. as record using data management devices PC13. submit all signed hard copies and soft data for records and filling PC14. share a copy of the custom clearance documents with the shipper/ customs

agents for further actions PC15. collect feedback from custom’s officer and report it to supervisor


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The individual on the job needs to know : KA1. organisational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with custom office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. department hierarchy KA10. relevant safety and security procedures


The individual on the job needs to know : KB1. details of the transport availability in different routes KB2. charges and cost aspects of different transportation methods KB3. how to provide shipment status notification to exporters, consignees, or

insurers KB4. usage of computer for electronic documentation of information KB5. different types of cargo exported, their eligibility of duty free and

documentation requirement KB6. different airline/ shipping line available for different routes KB7. transit rules and regulations KB8. nature of the products transported and the variances in their characteristics KB9. packaging methods and procedures for gate passes KB10. special requirements, guidelines and operational procedures involved when

handling special cargo such as livestock, food, medical supplies, etc. handling of dangerous and special goods, material handling procedure, etc.

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. regulatory requirement for gate pass, goods handling, cargo transport, etc. SA3. instructions and conditions during cargo movement SA4. regulatory requirement associated with custom clearance

Writing Skills

The user/individual on the job needs to know how to: SA5. make daily gate passes and entry passes SA6. make daily reporting regarding different transports SA7. maintain the record of cargo movement as per company’s policies


The user/individual on the job needs to know how to: SA8. listen to the requirements of the supervisor, custom officials and other

related stakeholders SA9. communicate regularly with all stakeholders at every stage of the process as


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and when required SA10. communicate effectively with supervisory and operational staff at all levels SA11. speak politely and build relationship with the transporters, customs agents,

airline agents, etc.


Decision Making

The user/individual on the job needs to know how to: SB15. make a judgment on the appropriate choice of transport, route for export of

cargo SB16. identify the appropriate equipment for loading and unloading of goods from

freight transport SB17. identify dangerous goods and take due precautions

Plan and Organize

The user/individual on the job needs to know how to: SB18. plan the sequence of work SB19. plan for transportation, custom clearance and other arrangement for cargo SB20. prioritize and execute tasks in within the scheduled time limits

Customer Centricity

The user/individual on the job needs to know how to: SB21. represent the customers among various stakeholders such as shipping line,

airline, custom authorities, etc. SB22. communicate with customers and share all relevant information

Problem Solving

The user/individual on the job needs to know how to: SB23. identify cases where custom documentation is incomplete and highlight cases

to supervisor SB24. identify transporters with inadequate information and guide them on the

required documentation

Analytical Thinking

The user/individual on the job needs to know how to: SB22. analyse on best possible solutions (cost, time, effort, etc.) suited for customer

requirement

Critical Thinking

The user/individual on the job needs to know how to: SB25. identify strengths and weaknesses of alternative route for transportation SB26. check the type of packaging, approx. weight and measurement as well as

marking and labelling for different types of cargoes to assess if it is in order with the widely accepted norms

SB23. assess if all the required precaution and documentation is present with respect to the transporter


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NOS Version Control

NOS Code LSC/N2341




Occupation Customs clearance Next review date 17/02/2021

LSC/N2342 Perform custom clearance office activities

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Overview This unit is about liaising with the officials, clients and maintaining documentation and internal coordination to facilitate cargo movement


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Unit Code LSC/N2342

Unit Title (Task)

Perform custom clearance office activities

Description This OS unit is about liaising with the officials, clients and maintaining documentation and internal coordination to facilitate cargo movement


Follow up clearance of shipment from the customs

Maintain internal coordination



Element Performance Criteria Follow up clearance and release of shipment from the customs

To be competent, the user/ individual must be able to: PC1. follow up in the ICE gate and check if the bill of entry is approved PC2. check websites of various PGAs to check for receipt of various clearances PC3. check if the cargo is approved and released from customs and report the

same PC4. arrange for release of cargo pending custom clearance PC5. receive final clearance in the form of a LEO (Let Export Order)/ Out of

Customs charge (OCC)

Maintain internal coordination

To be competent, the user/ individual must be able to: PC6. check that are required information and documents are made available to the

field executives PC7. maintain records for clearance activities and shipment for the mandated

duration as specified by regulations PC8. assist in clarifying queries raised by custom official or arranging for additional

documents from client/ shipper PC9. update cargo status in portal in coordination with documentation executive PC10. process all payments and prepare invoices, reports, etc. for accounting

purposes in line with organisation requirements



The individual on the job needs to know : KA1. organisational procedures KA2. company’s customer accounts KA3. organization fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with custom office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. department hierarchy KA10. relevant safety and security procedures

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The individual on the job needs to know : KB1. custom authority’s requirements during inspection of cargo KB2. necessary documents to access entry into the customs area KB3. how to provide shipment status notification to exporters, consignees, or

insurers KB4. usage of computer and software (for e.g. ICES, ICEGATE, Remote EDI System

(RES)U soft, etc.) to update documentation/reports KB5. HSN Codes and INCOTERMS KB6. information on foreign trade policy to classify the cargo imported as per

regulatory requirement KB7. different airline/ shipping line available for different routes KB8. details of the transport availability in different routes KB9. transit rules and regulations KB10. tracking system KB11. nature of the products transported, the variances in their characteristics and

type of packaging required KB12. special requirements, guidelines and operational procedures involved when


KB13. changes and updates in acts, procedures, etc. with reference to custom clearance and applicable duties

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. foreign trade policies SA3. regulatory requirement associated with custom clearance

Writing Skills

The user/individual on the job needs to know how to: SA4. fill forms related to custom clearance requirement SA5. update the status of the documents received


The user/individual on the job needs to know how to: SA6. listen to the requirements of the customs officer SA7. communicate with the supervisor and shipper regularly at every stage of the

process SA8. communicate with operational staff at all levels SA9. present information and respond to questions from top management,

customs official, peers and various agents


Decision Making

The user/individual on the job needs to know how to: SB1. decide on appropriate ways to resolve inefficiency


28

SB2. decide on the appropriate choice of transport, route for export of cargo

Plan and Organize

The user/individual on the job needs to know how to: SB3. prioritize and execute tasks in within the scheduled time limits SB4. arrange for all supporting documents

Customer Centricity

The user/individual on the job needs to know how to: SB5. check if all cargoes are custom cleared as per procedure for the customer SB6. address queries and concerns in a calm and composed manner SB7. communicate with customers and share all relevant information

Problem Solving

The user/individual on the job needs to know how to: SB8. identify errors and suggest possible solutions SB9. follow up with field Staff and handle their queries to avoid delays SB10. keep exporter or freight forwarder informed of the status to avoid

communication gap

Analytical Thinking

The user/individual on the job needs to know how to: SB11. identify factors to reduce the issues in the clearance of shipment

Critical Thinking

The user/individual on the job needs to know how to: SB12. maintain record and keep copies of all the documents for future reference SB13. use previous experience and knowledge to resolve new cases with similar

problems related to custom clearance


29

NOS Version Control

NOS Code LSC/N2342





LSC/N9904 Maintain integrity and ethics in operations

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30

Overview This unit is about maintaining integrity, ensuring data security, and practising ethical behaviour.


31

Unit Code LSC/N9904

Unit Title (Task)

Maintain integrity and ethics in operation

Description This OS unit is about maintaining integrity, ensuring data security, and professional and ethical practices


Maintain integrity and ensure data security

Professional and ethical practices

Ensure regulatory compliance


Element Performance Criteria

Maintain integrity

ensuring data

security

To be competent, the user/ individual must be able to: PC1. refrain from indulging in corrupt practices PC2. protect customer’s information and ensure acquired information is not used

for personal advantage PC3. protect data and information related to business or commercial decisions

Professional and

ethical practices

To be competent, the user/ individual must be able to: PC4. dress up and conduct in a professional manner PC5. communicate with clients and stakeholders in a soft and polite manner PC6. follow etiquettes PC7. report violation of code of ethics PC8. consult supervisor or senior management when in ethical dilemma

Ensure regulatory

compliance

To be competent, the user/ individual must be able to: PC9. identify the different types of dangerous shipment PC10. follow the SOP for handling of different types of dangerous shipment PC11. report violations regulatory requirements

Knowledge and understanding (K)

A. Organizational

context (Knowledge of the company / organization and its processes)

The user/individual on the job needs to know and understand:

KA1. company’s policies on use of language KA2. company’s Human Resources policies KA3. company’s code of ethics KA4. company’s whistle blower policy KA5. company’s rules related to sexual harassment KA6. company’s reporting structure KA7. company’s documentation policy

B. Technical knowledge

The user/individual on the job needs to know and understand:

KB1. principles of code of ethics and business ethics KB2. various regulatory requirements

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KB3. documentary compliance for various regulations KB4. different dangerous shipment KB5. regulations w.r.t dangerous shipment

Skills (S)

A. Core skills/

generic skills

Reading Skills

The individual on the job needs to know how to read: SA1. company policy documents and work-related documents SA2. emails and written instructions

Writing Skills

The individual on the job needs to know how to fill: SA3. documentation pertaining to ethics and regulatory requirement


The individual on the job needs to know how to communicate with: SA4. team members to work efficiently SA5. peers and subordinates about information security and building trust

B. Professional skills

Decision making

The individual on the job needs to know how to: SB1. identify a shipment as dangerous goods SB2. assess if the situation needs to be reported regarding regulations

Plan and Organize

The individual on the job needs to know how to: SB3. plan and organise actions as per company’s guidelines

Customer centricity

The individual on the job needs to know how to: SB4. prevent company and customer information leakage

Problem solving

The individual on the job needs to know how to: SB5. advise colleagues regarding sensitive issues pertaining to conduct and

regulations

Analytical Thinking

The individual on the job needs to know how to: SB6. provide professional services diligently and with integrity

Critical Thinking

The individual on the job needs to know how to: SB7. avoid defaming company’s name by indulging into pilferage or fiddling with

quality or quantity of shipment SB8. be fair and reasonable in profession and disclose conflict of interests


33

NOS Version Control

NOS Code LSC/N9904



Industry Sub-sector Generic Last reviewed on 16/02/2018

Occupation Generic Next review date 17/02/2021

LSC/N9905 Follow health, safety and security procedures

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34

Overview This unit is about ensuring compliance with health, safety and security procedures at the workplace


35

Unit Code LSC/N9905

Unit Title (Task)

Follow health, safety and security procedures

Description This OS unit is about ensuring compliance with health, safety and security procedures at the workplace


Follow health, safety and security procedures

Ensure compliance to health, safety and security


Element Performance Criteria Follow health, safety and security procedures

To be competent, the user/ individual must be able to: PC1. make note of all safety checks and comply with safety regulations PC2. wear personal protective equipment (PPE) such as goggles, ear plugs, helmet,

mask, shoes, etc. as required PC3. follow standard driving and equipment/ machine operating practice PC4. follow protocol to initiate action in case of signs of any emergency situation

like accident or breach of safety PC5. undertake periodical preventive health check ups PC6. follow necessary standard operating procedures (SOP) and precautions while

handling dangerous and hazardous shipment PC7. follow security procedures like green gate in port, customs area, factory

security, etc.

Ensure compliance to health, safety and security

To be competent, the user/ individual must be able to: PC8. identify unsafe conditions and practices and report it to concerned authority PC9. implement 5S at workplace PC10. inspect the activity area and equipment for safe working condition PC11. check height of stacking on check that it is not on walk way PC12. check that walk way is free from grease/ oil PC13. participate in fire drills PC14. follow standard material handling procedures PC15. hold ladders, platforms and hand rails in a safe position PC16. check that the safety and security related tags, labels and signage are placed

on cargo PC17. report in case of any violation



The individual on the job needs to know and understand: KA1. health, safety and security policies and procedures KA2. special instructions for hazardous cargo handling KA3. defined standard operating procedures KA4. risk and impact of not following defined procedures/work instructions with

reference to health, safety and security operations KA5. escalation matrix for reporting identified problem

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The individual on the job needs to know: KB1. basics of OSHA KB2. 5S implementation and practice KB3. necessary security procedures for airport, customs area, etc. KB4. tools and equipment for material handling KB5. standard material handling procedures while handling cargo KB6. safety and security signage, labels, etc. and their functions KB7. handling procedure for hazardous / fragile cargo KB8. security procedures and SOPs for dangerous / hazardous goods KB9. different personal protective equipment (PPE), their usage and purpose KB10. safe driving techniques

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. standard operating procedures (SOPs) and safety precautions for different

ground operations and handling cargo SA2. different documents related to security and movement of cargo

Writing Skills

The user/individual on the job needs to know how to: SA3. fill forms related to health, safety and security procedures


The user/individual on the job needs to know how to: SA4. communicate clearly with colleagues regarding safety procedures SA5. share experience and provide guidance to peers


Decision Making

The user/individual on the job needs to know how to: SB1. decide how to avoid any damage / accident to personal health / cargo

handled, whenever required SB2. act objectively, rather than impulsively or emotionally when faced with

difficult/stressful or emotional situations

Plan and Organize

The user/individual on the job needs to know how to SB3. plan clearance of cargo in manner that it does hamper the safety of the cargo

and the loader/unloader

SB4. prioritize and execute tasks within the schedule time limits

SB5. plan and drive based on traffic and road condition using radio links/navigation

aids wherever available

Customer Centricity

The user/individual on the job needs to know : SB6. ensure safe and secure movement of shipments, cargos etc.


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Problem Solving

The user/individual on the job needs to know how to: SB7. identify any threats on personal health, safety, security, etc. and take

appropriate actions

SB8. identify risks at the workplace and address them

Analytical Thinking

The user/individual on the job needs to know how to: SB9. analyse past mistakes and address them to avoid mishap in the future

Critical Thinking

The user/individual on the job needs to know how to: SB10. check that right safety measures and procedures are in place


38

NOS Version Control

NOS Code LSC/N9905





LSC/N9906 Verify GST invoice

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39

Overview This unit is about recognising applicability of GST and verifying invoice.


40

Unit Code LSC/N9906

Unit Title

(Task) Verify GST invoice

Description This OS unit is about recognising applicability of GST and verifying invoice.


Check applicability of GST

Verify invoice


Element Performance Criteria

Check

applicability of GST

To be competent, the user/ individual must be able to:

PC1. identify location of service recipient and place of supply of services PC2. identify proper classification of the transaction (i.e. Intra-State or Inter-state)

and determine the applicable GST: CGST, IGST, SGST PC3. identify if GST is payable under reverse charge in case the Service provider is

unregistered party

Verify invoice To be competent, the user/ individual must be able to:

PC4. obtain name, address, GSTIN, PAN number, email id of service/ goods

provider and recipient

PC5. obtain description of service, Service Accounting code (SAC) / HSN code and

PC6. receive unique identification number (UIN), in case of multilateral entity

PC7. check for relevant notification in case of exempt clients

PC8. calculate taxable value considering applicable rate of GST based on SAC/HSN

PC9. check for vendor invoices and ensure that all the mandatory particulars and

applicable GST



The individual on the job needs to know:

KA1. reporting structure to support and expedite project acivities KA2. company’s policy and work instructions on quality standards KA3. company’s products and services KA4. organisational guidelines for dealing with receipts and payments KA5. company’s policy on mode of receipts KA6. company’s policy on processes and methods of collection and payments

B. Technical

Knowledge

The individual on the job needs to know:

KB1. financial concepts such as calculation of interest and taxes KB2. Concept and applicability of GST KB3. bifurcation of taxes KB4. reverse charge mechanism KB5. exemptions under GST

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KB6. refund process KB7. use of MS office (Excel, Word) KB8. CGST Act, 2017 (preferable not mandatory)

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read:

SA1. various accounting procedures and updates SA2. forms and policy directives SA3. vendor invoices

Writing Skills

The user/individual on the job needs to know how to:

SA4. maintain record of invoices verified



SA5. coordinate with colleagues and seniors


Decision Making


SB1. decide on applicability of taxes rates

Plan and Organize


SB2. plan and organise information for verifying invoice

Customer Centricity


SB3. check tax indicated is correct SB4. inform about any errors or refunds to be sought and extra taxes to be paid

Problem Solving


SB5. resolve tax related issues with accounts department and vendors

Analytical Thinking


SB6. analyse invoices for tax calculation

Critical Thinking


SB7. check for error in invoice


42

NOS Version Control

NOS Code LSC/N9906





LSC/N2343 Supervise Custom clearance activities

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43

Overview

This unit is about conducting custom clearance supervision activities

LSC/N2343 Supervise custom clearance activities

44

Unit Code LSC/N2343

Unit Title (Task)

Supervise custom clearance activities

Description This OS unit is about conduction supervisory activities related to custom clearance Scope This unit/task covers the following:

Supervise day to day customs related office work

Deal with all stakeholders

Arrange documents for the clearance of cargo in field



Element Performance Criteria Supervise day to day customs related office work

To be competent, the user/ individual must be able to: PC1. check classification of product under HSN codes and see the associated

benefits (under schemes, etc.) PC2. compute duties and tariffs levied to and from foreign destinations along with

Rules of Origin (ROOs) PC3. check file entry of the importer – shipping bills and bill of lading, exporter –

bill of entry PC4. collect debit note from shipping companies PC5. coordinate and collect duty orders (D.O) and payments PC6. check if the clearance of shipment is done in a timely manner without delay PC7. answer queries of executives regarding custom process, required

documentation, etc.

Arrange documentation for clearance of cargo in field

To be competent, the user/ individual must be able to: PC8. maintain all logistics documentation as required for customs clearance PC9. inspect the goods/ cargo while unloading and ensure there is no damage

during the transit PC10. coordinate with office supervisor to mention the status of cargo in the portal PC11. cross check and verify all approved documents are received PC12. check if all documents are submitted to the documentation executive for

filing

Coordinate with custom officials and clients,

To be competent, the user/ individual must be able to: PC13. prepare import and export declarations PC14. liaise with customs and other governing authorities regarding different

regulatory requirements PC15. communicate with customs officials to obtain release of incoming or outgoing

freight and resolve delays PC16. respond to any queries raised by the custom official PC17. accompany the customs inspector for a random package check, as required PC18. respond to any objection raised by custom authorities on the cargo and the

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details PC19. check if the receiving is taken for ‘Out of Customs charge/ Let Export’

approval on clearance by customs official


B. Organizational Context (Knowledge of the company / organization and its processes)

The individual on the job needs to know : KA1. organizational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with custom office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. relevant safety and security procedures


The individual on the job needs to know : KB1. mandatory documents such as Bill of Lading / Airway Bill, Commercial invoice

cum packing list, Bill of Entry, import license, insurance certificate, purchase order, letter of credit, test report, etc.

KB2. usage of computer and software (for e.g.; soft link, Remote EDI System (RES)U soft, etc.) to update documentation/reports

KB3. operating systems related to customs such as EDI and ICEGATE and their functions

KB4. terms and terminologies used in import and export trade KB5. number of copies to be prepared for different type of transaction KB6. different types of cargo exported, their eligibility for duty free goods and

documentation requirement KB7. HSN Codes and INCOTERMS KB8. information on foreign trade policy to classify the cargo imported as per

regulatory requirement KB9. different airline/ shipping line available for different routes KB10. details of the transport availability in different routes KB11. transit rules and regulations and destination countries’ requirements and

fiscal regimes KB12. nature of the products transported and the variances in their characteristics KB13. type of packaging required KB14. special requirements, guidelines and operational procedures involved when


KB15. changes and updates in acts, procedures, etc. with reference to custom clearance and applicable duties

Skills (S)

C. Core Skills/ Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement


46

Generic Skills SA2. details of the cargo SA3. foreign trade policies SA4. regulatory requirement associated with custom clearance

Writing Skills

The user/individual on the job needs to know how to: SA5. fill forms related to custom clearance requirement SA6. maintain the record as per company’s policies


The user/individual on the job needs to know how to: SA7. communicate with buyer, shipper, forwarding agents in pleasant, polite, calm,

clear and in assertive way SA8. communicate effectively with supervisory and operational staff at all levels

D. Professional Skills

Decision Making

The user/individual on the job needs to know how to: SB1. decide on type of documents to be prepared based on the nature of cargo,

transport used, type of transaction, destination country, etc. SB2. decide if all customs and other regulatory requirement for the cargo is met SB3. decide after looking at the document, if additional information is required for

the given task

Plan and Organize

The user/individual on the job needs to know how to: SB4. prioritize and execute tasks in within the scheduled time limits SB5. arrange for all supporting documents

Customer Centricity

The user/individual on the job needs to know how to: SB6. undertake documentation of custom clearance process as per customer

timelines and requirements SB7. represent the customers among various stakeholders such as shipping line,

airline, custom authorities, etc.

Problem Solving

The user/individual on the job needs to know how to: SB8. identify and correct errors in documents SB9. identify which additional information is required SB10. resolve issues with custom officials regarding shipments

Analytical Thinking

The user/individual on the job needs to know how to: SB11. organise the documents with attention to detail SB12. review documentation such as commercial invoices, shipper’s export


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declaration, etc.

Critical Thinking

The user/individual on the job needs to know how to: SB13. check if specific documents need to be submitted for import of capital goods

are collected SB14. identify dangerous goods and ensure that adequate precautions are taken SB15. estimate the documentation required for a certain task


48

NOS Version Control

NOS Code LSC/N2343



Industry sub-sector EXIM/CC/FF Last reviewed on 16/02/2018


LSC/N1907 Feed data into ERP and analyse in courier hub

49

Overview

This unit is about making data entry and updation in ERP as well as analysing data to draw inferences and ensuring information flow


50

Unit Code LSC/N1907

Unit Title (Task)

Feed data into ERP and analyse in courier hub

Description This unit is about making data entries and updations in ERP as well as analysing data to draw inferences and ensuring information flow


Obtain information from Associate and supervisor

Feed in information into ERP

Analyse and report

Coordinate and communicate internally and to external stakeholders

Range: Barcode scanner, packing devices, packing material, markers and stationery,

computer, printer, ERP software, etc.


Element Performance Criteria Obtain information from associate and supervisor

To be competent, the user/individual on the job must be able to:

PC1. collect information from associate regarding shipments, loading, un-loading,

packing and binning activities, etc.

PC2. obtain information from supervisors regarding completion of assignment,

priorities and delay, escalations, etc.

PC3. obtain information from manager regarding priority requests, etc.

PC4. obtain information regarding change in inventory from inventory clerk

Feed in information into ERP

To be competent, the user/ individual must be able to: PC5. key in and update information regarding floor operations, packages loaded

and unloaded, despatch, picking, packing and binning activity in the ERP PC6. key in and update information regarding high priorities as informed by

management for information of ground staff PC7. key in and update information regarding completion status, delays,

escalations, etc. based on client requests and management requests PC8. key in and update information on inventory count based on regular feedback

from inventory clerk

Analyze and report

To be competent, the user/ individual must be able to: PC9. review entries made into the ERP with respect to daily floor operations PC10. analyse the information entered into the ERP and conduct trend analysis and

report to management PC11. provide a daily report to management regarding end of the day status of

different activities

Coordinate and

communicate

internally and to

To be competent, the user/ individual must be able to: PC12. coordinate with customers to understand their requirements on dispatch,

tracking of orders, goods in transit, etc.

PC13. coordination with departments to resolve customer queries

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external stakeholders PC14. liaise with clients, suppliers and transport companies

PC15. provide regular information to clients as and when required

PC16. coordinate with different departments to collect information for updating in

ERP as well as resolution of ongoing issues.


A. Organizational Context

The individual on the job needs to know : KA1. organizational procedures

KA2. different hubs and service stations of the organization

KA3. documentation and reporting as per organization's mandate

KA4. security procedures to be followed

KA5. escalation matrix for reporting identified problems

KA6. risk and impact of not following defined procedures/work instructions

KA7. coding system followed to label mail.

KA8. IT system and ERP system of the organization


The individual on the job needs to know : KB1. using a computer and associated equipment

KB2. basic trouble shooting of telephones and computers

KB3. operating the ERP/ MIS system in which details need to be checked and queries

raised

KB4. geographical spread of states and cities

KB5. labels and instructions in the customer query resolution log book

KB6. various escalations regarding resolving and catering to the customer query

KB7. overall process from pickup to delivery and different departments engaged in

the process

KB8. types of goods being handled

KB9. special characteristics and handling requirements of goods, if any

Skills (S)

E. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. written instructions

SA2. product instructions as per the invoicing label and shipment labels

SA3. product tags and labels

SA4. report various reports and notes shared by supervisors and associates

SA5. management directions in English and/or local language

Writing Skills

The user/individual on the job needs to know how to: SA1. write damage reports and daily output reports SA2. generate daiy reports from MIS SA3. develop reports and presentations on operational trends SA4. write end of the day reports


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The user/individual on the job needs to know how to: SA5. communicate clearly in local language, hindi or english with supervisors and co-

workers SA6. communicate and collect information from supervisors, associates and peers

F. Professional Skills

Decision Making

The user/individual on the job needs to know how to: SB1. conduct basic checks and verify the accuracy of the data provided

SB2. understand errors in data reporting in ERP and resolve/escalate the same

SB3. draw inferences and conclusions based on trend analysis

Plan and Organize

The user/individual on the job needs to know how to: SB4. maintain puntuality and avoid absenteeism

SB5. plan for timely collection of information from spervisors and associates

SB6. organise the data to streamline data entry processes

SB7. be a team player and achieve joint goals

Customer Centricity

The user/individual on the job needs to know how to: SB8. understand the importance of customer timelines

SB9. understand the urgency of customers as per the instructions

SB10. speak politiely with customers and take their feedback constructively

Problem Solving

The user/individual on the job needs to know how to: SB11. identify common trends as per analysis and report the same to management

SB12. suggest possible solutions for the common issues in daily operations

identified based on information

SB13. verify the accuracy of the data and apply filters before updating the data into

ERP

Analytical Thinking

The user/individual on the job needs to know how to: SB14. verify the authenticity of the data and apply filters to remove abberations in

the data

SB15. analyse trends to identify defaults for corrective action as needed

Critical Thinking

The user/individual on the job needs to know how to: SB16. observe the data to identify abberations in the same

SB17. cross check data to check for data gaps and mistakes in reporting


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NOS Version Control

NOS Code LSC/N1907

Credits(NSQF) Version number 1.0


Industry Sub-sector Courier/ express Last reviewed on 16/02/2018

Occupation Branch operation Next review date 17/02/2021

Qualifications Pack for EXIM - Executive

54

Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] /N0101

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

9 characters

[Insert 3 letter codes for SSC]

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2 numbers)

Back to top…

[Insert 3 letter code for SSC]


55

The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation

numbers

Warehousing 1 to 9

Land transportation 10 to 14

Courier / express 15 to 20

EXIM 21 to 23

Ecommerce 24 to 30

Supply chain 31 to 36

Ports 37 to 43

Inland waterways 44 to 50

Liquid logistics 51 to 57

Air cargo 61 to 62

Rail transport 63 to 70

Cold chain Logistics 86 to 95

Generic occupations 96 to 99

Sequence Description Example

Three letters Industry name LSC

Slash / /

Next letter Whether QP or NOS Q / N

Next two numbers Occupation code 01

Next two numbers OS number 01


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CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role: EXIM - Executive Qualification Pack: LSC/N2101 Sector Skill Council: LSC Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on these criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS 6. In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack

Compulsory NOS

Total Marks: 400 Marks Allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total

Marks Out of Theory

Skills Practical

LSC/N2131 Prepare

documentation for Export and Import process and EDI filing

PC1. obtain work requirement in discussion with the supervisor

100

3 1 2

PC2. prepare a checklist documenting requirement for clearance

3 1 2

PC3. receive basic KYC details of the importer as specified and GST details

4 1 3

PC4. coordinate with the importer and obtain copies of invoice, packing list, shipping bill/ Airway bill, Bill of lading, etc.

4 1 3

PC5. obtain required documents such as delivery order, certificate of origin, industrial license, insurance document, certificate of origin, etc.

3 1 2

PC6. obtain details about the quantity, value, packing, labelling, weight, size of the cargo

3 1 2

PC7. prepare checklist documenting requirement for clearance

3 1 2

PC8. receive basic KYC details of the exporter/ shipper including destination country, shipment date, type of cargo, insurance details, etc.

3 1 2


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PC9. obtain details about the quantity, value, packing, labelling, weight, size of the cargo and nature of cargo (liquid, hazardous chemicals, perishables, etc.)

3 1 2

PC10. obtain additional documents required as per custom regulation for dangerous goods, valuable items, etc.

4 1 3

PC11. receive documents required for clearance such as Invoice, packing list, Shipping declaration, Purchase order, SDF (Statutory Declaration Form) declaration as per the checklist

4 1 3

PC12. obtain the bonds to be executed with the customs official for duty exempted items

4 1 3

PC13. prepare mandatory documents in ICES such as Bill of Lading, Airway Bill, Commercial invoice cum packing list, dock receipt, etc.

4 1 3

PC14. prepare shipping bill, BoE for export of goods

4 1 3

PC15. check invoice for accuracy of number of packages, quantity, unit rate, total FOB / CIF value, etc.

4 1 3

PC16. attach necessary documents for exports such as contract, letter of credit, purchase order of the overseas buyer

4 1 3

PC17. prepare a declaration of goods document bought by the vessel in case of imports

4 1 3

PC18. check the manifest for details of the cargo imported, quantity, details of discharge port-wise, etc.

4 2 2

PC19. pay the required duty and obtain a copy to be filed

4 2 2

PC20. coordinate with the Custom Brokers (CBr) and hand over the documents required for custom clearance

4 1 3

PC21. prepare documentation for special cases such as pilferage, damage of goods, etc. as required

4 1 3

PC22. respond to queries of field executives, provide information and maintain records

6 2 4

PC23. upload the documents on the “Indian Customs Electronic Commerce/ Electronic Data Gateway (ICEGATE)” web portal

5 1 4

PC24. prepare payment requests and check for timely payments for processing shipments and customs clearance formalities

6 2 4

PC25. visit various custom and other portals like shipping lines, DGFT, PGAs etc. to track movement of filings done

6 2 4


58

100 30 70

LSC/N9904 Maintain

integrity and ethics

PC1. refrain from indulging in corrupt practices

100

7 3 4

PC2. avoid using company’s funds, property or resources for undertaking personal activities

7 2 5

PC3. protect customer’s information and ensure acquired information is not used for personal advantage

7 2 5

PC4. protect data and information related to business or commercial decisions

7 3 4

PC5. avoid shoplifting or thievery 7 3 4

PC6. avoid acceptance of cash or kind from vendors for support or contract negotiations

7 3 4

PC7. demonstrate and practice ethics in day-to-day processes and dealings with customers and colleagues

7 3 4

PC8. avoid nepotism 7 3 4

PC9. consult supervisor or senior management when in situations that may require differentiating between ethical and unethical

7 3 4

PC10. report promptly all violations of code of ethics

7 3 4

PC11. check for documentation with respect to regulations and governing acts

7 3 4

PC12. ensure that regulatory requirements with respect to operations like regular check for damages, quarantine, handling of dangerous goods, specific documentation is up to date and in accordance to the regulations

7 3 4

PC13. coordinate with regulatory authorities and assist in inspections and clearances

8 3 5

PC14. report any issues with regulatory compliance

8 3 5

100 40 60

LSC/N9905 Maintain health, safety and security procedures

PC1. make note of all safety processes in different location (cargo loading area, ramp operation area, etc.) with reference to area of operation

100

5 2 3

PC2. wear all personal protective equipment (PPE) such as goggles, ear plugs, helmet, mask, shoes, etc. as applicable in the cargo movement area

2 1 1

PC3. follow standard driving practice to ensure safety of life and material

5 2 3

PC4. follow organizational protocol to deploy action in case of signs of any emergency situation or accident or breach of safety

5 2 3

PC5. undertake periodical preventive health check ups

2 1 1


59

PC6. follow necessary standard operating procedures (SOP) and precautions while handling dangerous and hazardous goods

6 2 4

PC7. follow security procedures like green gate in port, customs area, factory security, etc.

5 2 3

PC8. comply with data safety regulations of the organization

5 2 3

PC9. instruct the loaders / unloaders to follow standard safety procedures while handling hazardous / fragile cargo and to walk only on the designated pathway

2 1 1

PC10. recognize unsafe conditions and safety practices at the workplace and report it to concerned authority

5 2 3

PC11. implement 5S at workplace 11 4 7

PC12. inspect the activity area and equipment for appropriate and safe condition

5 2 3

PC13. make sure stacking is done at defined height and avoid stacking on the walk way

2 1 1

PC14. ensure walk way is free from grease/ oil 2 1 1

PC15. ensure emergency fire alarms, water sprinklers and smoke detectors are installed at all places

5 2 3

PC16. participate in fire drills 5 2 3

PC17. use recommended standard material handling procedure while handling cargo and avoid any damage to the goods

8 3 5

PC18. ensure hold ladders, platforms and hand rails to be in a sound and safe condition

5 2 3

PC19. ensure all the safety and security related tags, labels and signage are placed in the cargo

5 2 3

PC20. ensure loading instrument is certified and operational

5 2 3

PC21. ensure cargo has passed security checks and report in case of any violation

5 2 3

100 40 60

LSC/N9906 Apply GST and verify invoice

PC1. identify location of service recipient and place of supply of services

100

8 3 5

PC2. ensure that contract has to be specific for place of supply

8 3 5

PC3. identify proper classification of the transaction (i.e. Intra-State or Inter-state) and determine the applicable GST: CGST, IGST, SGST

12 5 7

PC4. identify GST is payable under reverse charge in case the Service provider is unregistered party

8 3 5


60

PC5. obtain name, address, GSTIN, PAN number, email id of service/ goods provider and recipient

5 2 3

PC6. obtain description of service, Service accounting code (SPC) / HSN code and

5 2 3

PC7. receive unique identification number (UIN), in case of multilateral entity

5 2 3

PC8. check for relevant notification in case of exempt clients such as PSU’s, SEZ and other recognized institutions under GST

10 4 6

PC9. calculate taxable value and apply applicate rate of GST based on SPC/HSN

12 5 7

PC10. check for eligibility criteria as defined u/s 34 of the CGST Act, 2017 before issuing credit/ debit note

12 5 7

PC11. declaration on the invoice as to whether the tax is payable under Reverse Charge or not

5 2 3

PC12.check for vendor invoices and ensure that all the mandatory particulars (as defined above) are mentioned on the invoice

10 4 6

100 40 60

Electives

Elective 1 - Freight forwarding

Total Marks: 100 Marks allocation

Assessment Outcomes

Assessment criteria Total

marks Out of Theory Practical

LSC/N2132 Plan and

arrange for cargo

movement

PC1.track schedule of cargo arrival based on input from ports and client

100

5 2 3

PC2. coordinate with stakeholders for import custom clearance

6 2 4

PC3. make note of transport copy, type of cargo, packaging type, etc. in coordination with the surveyor

7 2 5

PC4. review documentation of transporter for completeness and correctness and inform supervisor and transporter regarding discrepancies

6 1 5

PC5. take necessary precautions and care, when handling dangerous goods and special goods

5 2 3

PC6. arrange for material handling equipment for loading and unloading of cargo in coordination with the surveyor

5 2 3

PC7. inform clients on updates regarding duration of shipment, transfers or regulations affecting shipments and receive their confirmation

5 2 3


61

PC8. prepare schedule for cargo movement from the supplier destination

5 1 4

PC9. obtain details of any specific packing requirements as per nature of goods

6 2 4

PC10. plan appropriate route for shipping considering transit requirements and estimate the transit time

7 2 5

PC11. check if documents of transport provider are in order, inform in case of issues to both supervisor and transporter

6 2 4

PC12. arrange for the entry pass for the transporter

6 2 4

PC13. take necessary precautions and care when handling dangerous and special goods

7 2 5

PC14. arrange for material handling equipment as required

5 1 4

PC15. inform clients on transit duration, transfers or regulations affecting shipments, etc. and receive their confirmation

6 2 4

PC16. consolidate cargo of common destination to minimize cost

7 2 5

PC17. arrange necessary documents for the admission of cargo in the freight station, post custom clearance procedures, etc.

6 1 5

100 30 70

Elective 2 - Custom clearance


Assessment Outcomes



LSC/N2341 Perform custom

clearance field

activities

PC1. submit all documents required for custom clearance to custom officials as per their satisfaction

100

8 2 6

PC2. respond to any queries raised by the custom officials

8 2 6

PC3. make note of any objection raised by custom officials on the cargo

8 2 6

PC4. escalate objections and remarks of custom officials to the supervisor and the customer as required

8 2 6

PC5. check packaging is done as per client’s requirement and regulatory compliance

8 2 6

PC6. check if material is as per the details provided by the customer

6 2 4

PC7. assist compliance officers in conducting inspections and then seal the container, etc. post inspections

6 2 4

PC8. coordinate with the custodian officials on receipt of goods for loading to the vessel

6 2 4


62

PC9. arrange for manpower and material handling equipment for movement of goods

6 2 4

PC11. keep record of shipment in form of daily status report & update the same to customers & supervisor

6 2 4

PC12. collect, transmit and maintain records like photograph of seals and container number, cargo stuffing, etc. as record using data management devices

6 2 4

PC13. submit all signed hard copies and soft data for records and filling

8 2 6

PC14. share a copy of the custom clearance documents with the shipper/ customs agents for further actions

8 3 5

PC15. collect feedback from custom’s officer and report it to supervisor

8 3 5

100 30 70

Total Marks: 100

Elective 2 - Custom clearance Marks allocation

Assessment Outcomes



LSC/N2342 Perform custom

clearance office

activities

PC1. follow up in the ICE gate and check if the bill of entry is approved

100

10 3 7

PC2. check websites of various PGAs to check for receipt of various clearances

10 3 7

PC3. check if the cargo is approved and released from customs and report the same

10 3 7

PC4. arrange for release of cargo pending custom clearance

10 3 7

PC5. receive final clearance in the form of a LEO (Let Export Order)/ Out of Customs charge (OCC)

10 3 7

PC6. check that are required information and documents are made available to the field executives

10 3 7

PC7. maintain records for clearance activities and shipment for the mandated duration as specified by regulations

10 3 7

PC8. assist in clarifying queries raised by custom official or arranging for additional documents from client/ shipper

10 3 7

PC9. update cargo status in portal in coordination with documentation executive

10 3 7

PC10. process all payments and prepare invoices, reports, etc. for accounting purposes in line with organisation requirements

10 3 7

100 30 70

Options


63

Option 1 - Custom Clearance Supervision


Assessment Outcomes



LSC/N2343 Supervise

custom clearance activities

PC1. check classification of product under HSN codes and see the associated benefits (under schemes, etc.)

100

5 1 4

PC2. compute duties and tariffs levied to and from foreign destinations along with Rules of Origin (ROOs)

6 2 4

PC3. check file entry of the importer – shipping bills and bill of lading, exporter – bill of entry

5 2 3

PC4. collect debit note from shipping companies

5 2 3

PC5. coordinate and collect duty orders (D.O) and payments

5 2 3

PC6. check if the clearance of shipment is done in a timely manner without delay

5 2 3

PC7. answer queries of executives regarding custom process, required documentation, etc.

5 2 3

PC8. maintain all logistics documentation as required for customs clearance

5 2 3

PC9. inspect the goods/ cargo while unloading and ensure there is no damage during the transit

5 1 4

PC10. coordinate with office supervisor to mention the status of cargo in the portal

5 1 4

PC11. cross check and verify all approved documents are received

5 1 4

PC12. check if all documents are submitted to the documentation executive for filing

5 1 4

PC13. prepare import and export declarations 5 1 4

PC14. liaise with customs and other governing authorities regarding different regulatory requirements

5 1 4

PC15. communicate with customs officials to obtain release of incoming or outgoing freight and resolve delays

5 1 4

PC16. respond to any queries raised by the custom official

6 2 4

PC17. accompany the customs inspector for a random package check, as required

6 2 4

PC18. respond to any objection raised by custom authorities on the cargo and the details

6 2 4

PC19. check if the receiving is taken for ‘Out of Customs charge/ Let Export’ approval on clearance by customs official

6 2 4

100 30 70

Option 2 - ERP data management


64


Assessment Outcomes



LSC/N1907 Feed data into ERP

and analyse in

courier hub

PC1. collect information from associate regarding shipments, loading, un-loading, packing and binning activities, etc.

100

6 2 4

PC2. obtain information from supervisors regarding completion of assignment, priorities and delay, escalations, etc.

6 2 4

PC3. obtain information from manager regarding priority requests, etc.

6 2 4

PC4. obtain information regarding change in inventory from inventory clerk

6 2 4

PC5. key in and update information regarding floor operations, packages loaded and unloaded, despatch, picking, packing and binning activity in the ERP

6 2 4

PC6. key in and update information regarding high priorities as informed by management for information of ground staff

6 2 4

PC7. key in and update information regarding completion status, delays, escalations, etc. based on client requests and management requests

6 1 5

PC8. key in and update information on inventory count based on regular feedback from inventory clerk

6 2 4

PC9. review entries made into the ERP with respect to daily floor operations

6 2 4

PC10. analyse the information entered into the ERP and conduct trend analysis and report to management

6 1 5

PC11. provide a daily report to management regarding end of the day status of different activities

6 2 4

PC12. co-ordinate with customers to understand their requirements on dispatch, tracking of orders, goods in transit, etc.

6 2 4

PC13. coordination with departments to resolve customer queries

6 2 4

PC14. liaise with clients, suppliers and transport companies

8 2 6

PC15. provide regular information to clients as and when required

6 2 4

PC16. coordinate with different departments to collect information for updating in ERP as well as resolution of ongoing issues

8 2 6

100 30 70


65

Annexure: Trainer qualification and equipment requirement

Trainer qualification - Diploma with 3 years of experience or NSQF 4 with 5 years of experience with detailed knowledge of INCOTERMS, ICEGATE, HSN codes and applicability, processing custom papers and conversant with reading and writing in both local language, Hindi and English Training Equipment - computer systems, ERP, software for ICES, ICEGATE, Remote EDI System (RES), booklets on HSN codes, INCOTERMS, Trade agreements

Documents

Contents feugaitepulae, · ALIGNED TO: NCO-2015/ NIL and ISCO-88/3331 Brief Job Description: ... Airway Bill, Commercial invoice cum packing list, dock receipt, etc. d