Version December 2015

Hong Kong Branch http://www.jsafrasarasin.hk Singapore Branch http://www.jsafrasarasin.sg

Contents Introduction .............................................................................................................................. 1

Login Procedure ...................................................................................................................... 2

Menu ....................................................................................................................................... 5

Dashboard ............................................................................................................................... 5

1. Change the organization of the widgets ..................................................................... 5

2. Add a widget ............................................................................................................... 5

3. Delete a widget ........................................................................................................... 6

4. Shortcuts .................................................................................................................... 6

Menu Finances ........................................................................................................................ 7

1. Portfolios .................................................................................................................... 7

2. Single Portfolio Details ............................................................................................... 7

3. Transactions ............................................................................................................. 10

4. Performance ............................................................................................................. 11

5. Maturity ..................................................................................................................... 11

Menu Services ....................................................................................................................... 12

1. Documents ............................................................................................................... 12

2. File Exchange ........................................................................................................... 13

3. Settings .................................................................................................................... 14

Menu ..................................................................................................................................... 15

Favorites ................................................................................................................................ 15

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Introduction Dear Customer, We are pleased to offer you an E-banking service (“E-Services”) where you can view your portfolio positions, performance tracking, account statement, transaction history, transaction advices and month-end statements online via the Internet. Our E-Services is safe and convenient enabling you to view your personal finances with total peace of mind. Safe

We provide 2-way authentication method to enable you to access your portfolio via our E-Services. You can choose to access the E-Services via SMS or ActivCard. You will be requested to input your defined password, after which a security code generated from the ActivCard or a SMS with a One-Time-Password will be sent to your mobile to access your portfolio (depending on your choice of authentication procedure)through the Internet. You can be assured that your information is protected by one of the most sophisticated online security systems.

We adopt 256-bit Secure Sockets Layer (SSL) encryption technology to provide a secure channel for data transmission. Your information remains private and safe with us.

In order to safeguard against any unauthorized access to your portfolio, our E-Services has regular and automated log-outs after a pre-determined period of inactivity. You are requested to log off properly every time by clicking the log-off button that appears on every screen. Please do not exit your session by simply closing the Internet browser window.

Convenient

You can view your portfolio anytime at your convenience. The page is user-friendly and easy to navigate.

Contact Information Should you have any queries regarding our E-Services, please contact your Client Relationship Manager accordingly.

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Login Procedure Please follow the procedures below to login.

1. Go to the website: Hong Kong Branch http://www.jsafrasarasin.hk Singapore Branch http://www.jsafrasarasin.sg

and log in using which is located at the upper right-hand corner of the website.

2. To log in, you will require: - User ID (Provided in E-Services notification letter) - Personalized Password (Provided in Password notification letter. You are required to change this

password upon first log in).

For ActivCard authentication method, you will require: - PIN for ActivCard (Provided in Password notification letter. You are required to change this

password upon first activation). - ActivCard. For SMS authentication method, you will require: - Mobile phone with number registered to receive SMS for E-Services authentication. TIPS: - Personalized password should be 8 – 16 characters long, with at least one upper case and one

lower case character plus a number or special character. - PIN for ActivCard should be 4 – 8 digits long - Please remember your Username, Personalized Password and PIN for ActivCard (if applicable) - For security reasons, your E-Services account will be automatically locked after 3 failed attempts in

inputting your personalized password. Please contact your Relationship Manager to unlock your account. Upon the successful verification of your identity, we will unlock your account and mail a new password to your registered address. You may however wish to note that we are unable to communicate the new password to you over the phone for security purposes.

- Your ActivCard will be automatically locked after 6 failed attempts of PIN input. The ActivCard screen will display the word ‘LOCKED’ under such circumstances. Please contact your Relationship Manager to unlock the ActivCard. For more details, please refer to the ‘Security’ page of our website.

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3. Input the User ID and personalized password in below screen.

If you are using ActivCard authentication method,

You will view the subsequent screen as follows:

Input the number generated from ActivCard after you have unlocked your ActivCard with the PIN assigned to you and click Next. TIP: Please refer to the notification letter for the steps on how to retrieve the ActivCard number.

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you are using SMS authentication method,

You will view the subsequent screen as follows:

A SMS message with the mobile-login code will be sent to you via your mobile phone as follows:

You can input the mobile-login code on the page and click Next.

When you login with your Personalized Password for the first time issued, the system will prompt you to change the personalized password

You will view the screen as follows:

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Menu Dashboard After the login, you will be directed to your Dashboard. The Dashboard can be easily customized: widgets can be added, deleted and dragged to different places within the Dashboard. Number of unread documents shows on the top right corner of the dashboard page.

1. Change the organization of the widgets To change the organization of the single widgets, select the header of the widget and drag it to your desired spot.

2. Add a widget To add a widget to your Dashboard click on the symbol 1 at the top right hand side and select 2 Add.

Select the widget 3 which you wish to add to your Dashboard.

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3. Delete a widget To delete a widget 1 on your Dashboard, click on the symbol at the top right hand side and select Enter Edit Mode.

Click on the trash symbol 2 to delete the widget from your Dashboard.

4. Shortcuts From the Dashboard view, you can access directly the details of an information widget by clicking on the sign next to the header.

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Menu Finances Click on the button Finances on your menu bar in order to see the dropdowns.

1. Portfolios Click on Portfolios to view all portfolios which you have applied for access through E-Services.

2. Single Portfolio Details Click on a single portfolio to view the details of the desired portfolio. You can view the assets on in graph or list view on screen, print in PDF format or export to CSV file. A direct link on screen allows you to get the detail information of each position.

Click on to show/ hide the chart. You can customize the graph to display your holdings by investment type, currency and risk currency.

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Click on to search positions by conditions such as security number / ISIN, Maturity range, currency, etc.

You have the option to customize columns to show/hide in the portfolio page and export the details of the

portfolio into an Excel or a PDF file. Click the icon to launch Context Functions on the right hand side and choose Show/hide columns. Select the columns by ticking the checkbox in front of each column title. In the same Context functions menu, choose Export to CSV for an Excel file or Export to PDF for a PDF file.

Click on the asset and you will receive Details about this asset.

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Click on the button Market Data at the bottom of details page to launch the market. Click Proceed in the pop up message.

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3. Transactions The function Transactions shows you the movements of the complete Portfolio as well for each single portfolio.

Click on to search transactions by date range, order type, security symbol, security type, trading currency,

etc. You can finally Click the icon to launch Context Functions to print Transactions in PDF format or export to a CSV file.

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4. Performance The function Performance is available to view your year-to-date portfolio performance. The performance is always calculated to the last business day. You can retrieve the performance by portfolio or for all portfolios. You can print the information in PDF format or export it to a CSV file.

5. Maturity The graph shows a maturity analysis of out- standing maturities. The maturities are shown by year and month. In addition, you can select a period, e.g. 2015/2016 and all maturities of 2015/2016 will be shown. The function Maturity is available for the complete Portfolio view as well for each single portfolio view.

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Menu Services You can manage and save banking documents, change password, block access and update general settings under menu Services.

1. Documents This section shows overview of documents such as Transaction Advices, Monthly Statements and RM’s email over a secure mailing channel. The official Transaction Advices / Monthly Statements will be sent / available for collection as per mailing instruction given.

You will be able to view the advice of the transactions executed in the portfolio and the month end client statement. The advices will be generated after the transactions have been verified after the End of Day (EOD) process. Kindly note the following:- The official advices will be sent to you by post or to be collected by you You may view and keep the items in the “Inbox” folder, archive the items into the “Archive” folder or you may delete it after viewing into “Deleted” folder.

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You can also view messages by different searching criteria as shown below.

2. File Exchange In this section, you can download your transactions and positions in a SWIFT format (MT941 and MT570) and load it to any book-keeping applications.

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3. Settings You can manage and update E-services settings, change password and block access under section Settings. You choose General settings to set start page, table entries per page and how to show bookings.

You can choose Alias set customized product name which is easy to remember or recognize.

Under section “Customer data”, you can down the form to change mobile telephone number and send the form to your Relationship Manager.

You can choose Change password to set new password.

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You can choose Block access to block the E-Services access immediately if you suspect that your E-Services account has been accessed illegally or misused by someone, etc. Please notify your Relationship Manager and our Bank’s Information Security Officer at email: l.asia.eservices.security@jsafrasarasin.com immediately upon such suspicion.

Menu Favorites You can add different functions to your Favorites in order to access them easily.