Contents · 2019-08-23 · Gateway (ICEGATE), Remote EDI System (RES), ERP, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc. Performance Criteria(PC)

1

Contents 1. Introduction and Contacts..…………. P1

2. Qualifications Pack……………............ P3

3. Glossary of Key Terms …………..….…. P5

4. OS Units……………………..……..……...…. P8

5. Nomenclature for QP & OS…..…...... P51

6. Assessment Criteria for each NOS… P53

➢ OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

➢ OS are performance

standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Logistics Skill Council (LSC) ‘Temple Towers’, Ground Floor, No 476 Anna Salai, Nandanam, Chennai 600 035 Email: [email protected]

Qualifications Pack: EXIM – Executive

(Options – Customs Clearance Supervision/ ERP Data Management)

SECTOR: LOGISTICS

SUB-SECTOR: EXIM/Freight Forwarding/Customs Clearance

OCCUPATION: Freight forwarding, customs clearance

REFERENCE ID: LSC/Q2101

ALIGNED TO: NCO-2015/ 3351 & 3122.4 and ISCO-08/3331

Brief Job Description: The individual is responsible for EXIM operations in office,

customs clearance at field and freight forwarding. The individual also performs

freight and customs documentation and liaises with stakeholders to ensure

timely clearance and shipment of cargo.

consequataptent. Adipiscing magna jumentum

velitiriureobruovel.Volutpatmos at nequenulla

lobortisdignissimconventio, torqueo, acsiroto

modo. Feugait in obruo quae ingeniumtristique

elitvelnatumeus. Moliortorqueocapiovelitloquor

aptentuteratfeugiatpneumcommodovelobruomaradui

senimconsequatgenitus.Enim neo velitadsumodio,

multolorem ipso matairlosa.

Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LOGISTICS SECTOR

Qualifications Pack for EXIM – Executive

2

Options

Option 1: Customs Clearance Supervision

The unit is about supervising executives for customs clearance activities and

resolving day to day operational aspects to facilitate smooth functioning

Option 2: ERP Data Management

Subsector – Courier/ Express

The unit is about inputting information in the ERP, generating reports and

analysing the information to draw inferences

Personal Attributes: The individual must be able to prioritize and execute tasks

within scheduled time limits, good eyesight, work for long hours in sitting and

standing position, communication skills, logical thinking and attention to detail.

The individual should have good interpersonal skills and ability to work with

various stakeholders.


3

Qualifications Pack Code

LSC/Q2101

Job Role EXIM - Executive

Credits(NSQF) TBD Version number 1.0

Sector Logistics Drafted on 18/12/2017

Sub-sector EXIM Last reviewed on 04/05/2019

Occupation Freight Forwarding, Customs clearance

Next review date 04/05/2022

NSQC Clearance on DD/MM/YYYY

Effective from date DD/MM/YYYY

Job Role EXIM - Executive

Role Description

The individual is responsible for EXIM operations in

office, customs clearance at field and freight forwarding.

The individual also performs freight and customs

documentation and liaises with stakeholders to ensure

timely clearance and shipment of cargo

NSQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

4

Graduate (or) Diploma/ Class XII with relevant experience (or)

Class X with relevant experience; candidate should have

completed 18 years of age

--

Prerequisite License or Training Not Applicable for License.

Minimum Job Entry Age 19 years

Experience

Diploma/Class XII with 1 year of experience in Warehouse/ Transport/ Courier / Air cargo operations (or) Class X with 3 years of experience in Warehouse/ Transport/ Courier /Air cargo operations

Applicable National Occupational

Standards (NOS)

Compulsory: 1. LSC/N2131 Prepare documents for Export and Import

processing including EDI filing 2. LSC/N2132 Plan and arrange for cargo movement 3. LSC/N2341 Perform customs clearance field activities 4. LSC/N2342 Perform customs clearance office activities 5. LSC/N9904 Maintain integrity and ethics in operations 6. LSC/N9905 Follow health, safety and security procedures 7. LSC/N9906 Verify GST invoices

Options (not mandatory) Option 1: Customs Clearance Supervision 1.1 LSC/N2343 Supervise customs clearance activities

Job

Det

ails


4

Option 2: ERP Data Management Sub sector: Courier/ express

2.1 LSC/N1907 Feed data into ERP and analyse in courier hub

Performance Criteria As described in the relevant OS units


5

Keywords /Terms Description

Core Skills/Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the NOS, these include communication related skills that are applicable to most job roles.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of NOS.

Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

Knowledge and Understanding

Knowledge and understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual need in order to perform to the required standard.

National Occupational Standards (NOS)

NOS are Occupational Standards which apply uniquely in the Indian context

Occupation Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Organisational Context Organisational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Performance Criteria Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

Qualifications Pack(QP)

Qualifications Pack comprises the set of NOS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Electives

Electives are NOS/set of NOS that are identified by the sector as contributive to specialization in a job role. There may be multiple electives within a QP for each specialized job role. Trainees must select at least one elective for the successful completion of a QP with Electives.

Options Options are NOS/set of NOS that are identified by the sector as additional skills. There may be multiple options within a QP. It is not mandatory to select any of the options to complete a QP with Options.

Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted by an ‘N

Unit Title Unit title gives a clear overall statement about what the incumbent should be able to do

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Def

init

ion

s


6

Scope Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on the quality of performance required.

Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.

Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.


7

Keywords /Terms Description

BOE Bill of Entry

BOL Bill of Lading

CBr Customs Broker

CGST Central Goods and Services Tax

CIF Cost, Insurance and Freight

DO Duty Order

EDI Electronic Data Interchange

ERP Enterprise Resource Planning

EXIM Export Import

FOB Freight on board

GST Goods and Service Tax

HO Head Office

HR Human Resources

HSN Harmonized System of Nomenclature

ICEGATE Indian Customs Electronic Commerce/ Electronic Data Gateway

ICES Indian Customs EDI System

IGST Integrated Goods and Services Tax

INCOTERMS International Commercial Terms

KYC Know Your Customer

LC Letter of Credit

LEO Let Export Order

NSQF National Skills Qualifications Framework

OCC Out of Customs Charge

OH&S Occupational Health and Safety

OS Occupational Standards

PAN Permanent Account Number

PGA Participative Government Agencies

PPE Personal Protective Equipment

QP Qualification Pack

ROO Rules of Origin

SAC Service Accounting Code

SGST State Goods and Services Tax

SOP Standard Operating Procedure

TAT Turnaround time

Acr

on

yms

LSC/N2131 Prepare documentation for Export and Import process and EDI filling

8

Overview

This unit is about obtaining and preparing documents required for customs clearance and shipment of cargo as per regulatory and standard operating procedure.


9

Unit Code LSC/N2131

Unit Title (Task)

Prepare documentation for Export and Import process and EDI filling

Description This OS unit is about obtaining and preparing documents required for customs clearance and shipment of cargo as per regulatory and standard operating procedure

Scope This unit/task covers the following:

• Receive details of import cargo and its documentation

• Receive details of export and trans-shipment cargo and its documentation

• Prepare mandatory documents

Range: Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Receive details of import cargo and its documentation

To be competent, the user/ individual must be able to: PC1. obtain work requirement in discussion with the supervisor PC2. obtain details about the quantity, value, packing, labelling, weight, size of the

cargo PC3. prepare a checklist of documents required for customs clearance PC4. receive basic Know Your Customer (KYC) and Goods and Service Tax (GST)

details of the importer including copies of invoice, packing list, shipping bill/ Airway bill, Bill of lading, etc.

PC5. obtain required documents such as delivery order, certificate of origin, industrial license, insurance document, etc.

Receive details of export and transhipment cargo and its documentation

To be competent, the user/ individual must be able to: PC6. prepare checklist of documents required for clearance

PC7. obtain details about the quantity, value, packing, labelling, weight, size of the

cargo and nature of cargo (liquid, hazardous chemicals, perishables, etc.)

PC8. receive basic KYC and GST details of the exporter/ shipper including destination country, shipment date, type of cargo, insurance details, etc.

PC9. obtain additional documents required as per customs regulation for

dangerous goods, valuable items, etc.

PC10. receive documents required for clearance such as invoice, packing list,

shipping declaration, purchase order, Statutory Declaration Form (SDF) as per

the checklist

PC11. obtain the bonds to be executed with the customs official for duty exempted

items

Prepare mandatory documents

To be competent, the user/ individual must be able to: PC12. prepare mandatory documents in Indian Customs EDI System (ICES) such as

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


10

Bill of Lading, Airway Bill, commercial invoice cum packing list, dock receipt,

etc.

PC13. prepare shipping bill, Bill of Entry (BoE) for export of goods

PC14. check invoice for accuracy of number of packages, quantity, unit rate, total

Freight on Board (FOB) / Cost, Insurance and Freight (CIF) value, etc.

PC15. attach necessary documents for exports such as contract, Letter of Credit (LC),

purchase order of the overseas buyer

PC16. prepare a declaration for goods carried in the vessel in case of imports

PC17. check the manifest for details of the cargo imported, quantity, details of

discharge port-wise, etc.

PC18. pay the required duty and obtain a copy to be filed

PC19. coordinate with the Customs Brokers (CBr) and hand over the documents

required for customs clearance

PC20. prepare documentation for special cases such as pilferage, damage of goods,

etc. as required

PC21. upload the documents on the “Indian Customs Electronic Commerce/

Electronic Data Gateway (ICEGATE)” web portal

PC22. prepare payment requests and check for timely payments for processing

shipments and customs clearance formalities

PC23. check the required customs and other related portals like shipping lines,

Directorate General of Foreign Trade (DGFT), Participative Government

Agencies (PGAs) etc. to track movement of submitted/approved

documentation

Knowledge (K)

A. Organizational Context (Knowledge of the company / organization and its processes)

The individual on the job needs to know : KA1. organizational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with customs office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. certifications held by the organisation and the compliance process mandated

by the certification KA10. relevant safety and security procedures and compliance

B. Technical Knowledge

The individual on the job needs to know : KB1. mandatory documents such as Bill of Lading / Airway Bill, Commercial invoice

cum packing list, Bill of Entry, import license, insurance certificate, purchase order, letter of credit, test report, HSN classification, GST, etc.

KB2. usage of computer and usage of software (for e.g.; ICES, ICEGATE, Remote EDI System (RES) etc.) to update documentation/reports


11

KB3. operating systems related to customs such as EDI and ICEGATE and their functions

KB4. terms and terminologies used in import and export trade KB5. different documents to be prepared for different type of transaction both in

soft format and hard copies KB6. different types of cargo exported, their eligibility for duty free goods and

documentation requirement KB7. HSN Codes and INCOTERMS KB8. information on foreign trade policy and participating Govt. agencies (PGAs) to

classify the cargo imported as per regulatory requirement KB9. different airline/ shipping line available for different routes KB10. details of the transport availability in different routes KB11. transit rules and regulations and destination countries’ requirements and

fiscal regimes KB12. nature of the products transported and the variances in their characteristics KB13. type of packaging, labelling and marking required KB14. special requirements, guidelines and operational procedures involved when

handling special cargo such as livestock, food, medical supplies, etc. handling of dangerous goods, material handling procedure, etc.

KB15. change or updates in Acts, procedures, etc. with reference to customs clearance and applicable duties

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. details of the cargo/ shipments SA3. foreign trade policies SA4. regulatory requirement associated with customs clearance and freight

forwarding SA5. different forms related to customs clearance SA6. various customs and other portals like shipping lines, DGFT, PGAs etc. to track

movement of filings done

Writing Skills

The user/individual on the job needs to know how to: SA7. fill online forms related to customs clearance requirement SA8. maintain the record as per company’s policies SA9. basic letter writing and prepare reports SA10. making gate passes and related forms

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know how to: SA11. communicate with buyer, shipper, forwarding agents in pleasant, clear and in

assertive way SA12. communicate effectively with supervisory and operational staff at all levels SA13. communicate in local language as well as in Hindi and English

B. Professional Skills Decision Making


12

The user/individual on the job needs to know how to: SB1. decide on type of documents to be prepared based on the nature of cargo,

transport used, type of transaction, destination country, etc. SB2. decide if the customs and other regulatory requirement for the cargo are met SB3. decide after looking at the document, if additional information is required for

the given task

Plan and Organize

The user/individual on the job needs to know how to: SB4. prioritize and execute tasks within the scheduled time limits SB5. arrange for all supporting documents

Customer Centricity

The user/individual on the job needs to know how to: SB6. undertake documentation of customs clearance process as per customer

timelines and requirements SB7. represent the customers among various stakeholders such as shipping line,

airline, customs authorities, etc.

Problem Solving

The user/individual on the job needs to know how to: SB8. identify and correct errors in documents SB9. identify irregularities in cargo/ shipments SB10. identify which additional information is required SB11. resolve issues with all stakeholders regarding shipments

Analytical Thinking

The user/individual on the job needs to know how to: SB12. organise the documents with attention to detail SB13. review documentation such as commercial invoices, shipper’s export

declaration, etc. SB14. assess and decide how to consolidate different cargo to be loaded in a

shipment/ freight and the type of carriage

Critical Thinking

The user/individual on the job needs to know how to: SB15. check if specific documents need to be submitted for import/ export of all

cargos are collected SB16. identify dangerous goods and ensure that requisite precautions are taken SB17. undertake different types of packaging, marking and labelling for different

types of cargoes to assess if it is in order with the widely accepted norms SB18. estimate the documentation required for a certain task


13

NOS Version Control

NOS Code LSC/N2131


Industry Logistics Drafted on 18/12/2017

Industry Sub-sector EXIM/FF/CC Last reviewed on 01/03/2019

Occupation Freight forwarding, customs clearance

Next review date 01/03/2022

LSC/N2132 Plan and arrange for cargo movement

14

Overview

This unit is about obtaining the requirement of the client on the movement of cargo and accordingly plan the best possible transportation


15

Unit Code LSC/N2132

Unit Title (Task)

Plan and arrange for cargo movement

Description This OS unit is about obtaining the requirement of the client on the movement of cargo and accordingly plan the best possible transportation


• Plan and arrange for cargo import

• Plan and arrange for cargo export and trans-shipment

Range: Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, MHE, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.


Element Performance Criteria Plan and arrange for cargo import

To be competent, the user/ individual must be able to: PC1. track schedule of cargo arrival based on input from ports and client PC2. coordinate with stakeholders for import customs clearance PC3. make note of transport copy, type of cargo, packaging type, etc. in

coordination with the surveyor PC4. check if documents of transport provider are in order, inform in case of issues

to both supervisor and transporter PC5. take necessary precautions and care, when handling dangerous goods and

special goods PC6. arrange for material handling equipment for loading and unloading of cargo in

coordination with the surveyor PC7. inform clients on updates regarding duration of shipment, transfers or

regulations affecting shipments and receive their confirmation

Plan and arrange for cargo export and trans-shipment

To be competent, the user/ individual must be able to: PC8. prepare schedule for cargo movement from the supplier destination PC9. collect and verify details of any specific packaging requirements as per nature

of goods PC10. plan appropriate route for shipping considering transit requirements and

estimate the transit time PC11. check if documents of transport provider are in order, inform in case of issues

to both supervisor and transporter PC12. arrange for the entry pass for the transporter PC13. take necessary precautions and care when handling dangerous and special

goods PC14. arrange for material handling equipment as required PC15. inform clients on transit duration, transfers or regulations affecting

shipments, etc. and receive their confirmation PC16. consolidate cargo destined to common destination to minimize cost

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


16

PC17. arrange necessary documents for the admission of cargo in the freight station, post customs clearance procedures, etc.

Knowledge and Understanding (K)


The individual on the job needs to know : KA1. organisational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contacts with customs office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. department hierarchy KA10. relevant safety and security procedures


The individual on the job needs to know : KB1. details of the transport availability in different routes KB2. charges and cost aspects of different transportation methods KB3. how to provide shipment status notification to exporters, consignees, or

insurers KB4. usage of computer for electronic documentation of information KB5. different types of cargo exported, their eligibility of duty free and

documentation requirement KB6. different airline/ shipping line available for different routes KB7. transit rules and regulations KB8. nature of the products transported and the variances in their characteristics KB9. packaging methods and procedures for gate passes KB10. special requirements, guidelines and operational procedures involved when

handling special cargo such as livestock, food, medical supplies, etc. handling of dangerous and special goods, material handling procedure, etc.

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. regulatory requirement regarding gate pass, goods handling, etc. SA3. instructions and conditions during cargo movement SA4. regulatory requirement associated with customs clearance

Writing Skills

The user/individual on the job needs to know how to: SA5. make daily gate passes and entry passes SA6. make daily reporting regarding different transports SA7. maintain the record of cargo movement as per company’s policies


The user/individual on the job needs to know how to: SA8. listen to the requirements of the supervisor, customs officials and other


17

related stakeholders SA9. communicate regularly with all stakeholders at every stage of the process as

and when required SA10. communicate effectively with supervisory and operational staff at all levels SA11. speak politely and build relationship with the transporters, customs agents,

airline agents, etc.

B. Professional Skills

Decision Making

The user/individual on the job needs to know how to: SB1. make a judgment on the appropriate choice of transport, route for export of

cargo SB2. identify the appropriate equipment for loading and unloading of goods from

freight transport SB3. identify dangerous goods and take due precautions

Plan and Organize

The user/individual on the job needs to know how to: SB4. plan the sequence of work SB5. plan for transportation, customs clearance and other arrangement for cargo SB6. prioritize and execute tasks in within the scheduled time limits

Customer Centricity

The user/individual on the job needs to know how to: SB7. represent the customers among various stakeholders such as shipping line,

airline, customs authorities, etc. SB8. communicate with customers and share all relevant information

Problem Solving

The user/individual on the job needs to know how to: SB9. identify cases where customs documentation is incomplete and highlight

cases to supervisor SB10. identify transporters with inadequate information and guide them regarding

the required documentation

Analytical Thinking

The user/individual on the job needs to know how to: SB11. analyse on best possible solutions (cost, time, effort, etc.) suited for customer

requirement

Critical Thinking

The user/individual on the job needs to know how to: SB12. identify strengths and weaknesses of alternative route for transportation SB13. undertake packaging, marking and labelling for different types of cargoes to

assess if it is in order with the widely accepted norms SB14. assess if all the required precaution and documentation is present with

respect to the transporter


18

NOS Version Control

NOS Code LSC/N2132




Occupation Freight forwarding Next review date 01/03/2022

LSC/N2341 Perform customs clearance field activities

19

Overview

This unit is about meeting post customs inspection requirements such as packing, scanning, loading and transport arrangement, etc.


20

Unit Code LSC/N2341

Unit Title (Task)

Perform field customs clearance activities

Description This OS unit is about meeting post customs inspection requirements such as packing, scanning, loading and transport arrangement, etc.


• Liaise with the officials to clear the assessment of shipment

• Check packaging and movement of customs cleared goods

• Record and document for further reference

Range: MS office, ERP, computer, sample packaging, sample cargo, sample documentation, SOP, worksheets, projector, stationery etc.


Element Performance Criteria Liaise with the officials to clear the assessment of shipment

To be competent, the user/ individual must be able to: PC1. submit documents required for customs clearance to customs officials as per

requirements PC2. respond to any queries and make note of any objections raised by customs

officials on the cargo PC3. escalate objections and remarks of customs officials to the EXIM supervisor

and the customer as required

Check packaging and movement of customs cleared goods

To be competent, the user/ individual must be able to: PC4. check packaging and material used is as per client’s requirement and

regulatory compliance PC5. assist customs officer in conducting inspection, and post inspection witness

sealing of the container PC6. coordinate with the custodian officials on receipt of goods for loading in the

vessel PC7. arrange for manpower and material handling equipment for movement of

goods

Record and document for further reference

To be competent, the user/ individual must be able to: PC8. keep record of shipment in form of daily status report & update the same to

customer & EXIM supervisor PC9. collect, transmit and maintain records like photograph of seals and container

number, cargo stuffing, etc. as record using data management devices PC10. submit all signed hard copies and soft data for record filling PC11. share a copy of the customs clearance documents with the shipper/ customs

agents for further actions PC12. collect feedback from customs officer and report it to supervisor


Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


21


The individual on the job needs to know : KA1. organisational procedures KA2. company’s customer accounts KA3. organization’s fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with customs office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. department hierarchy KA10. relevant safety and security procedures


The individual on the job needs to know : KB1. details of the transport availability in different routes KB2. charges and cost aspects of different transportation methods KB3. how to provide shipment status notification to exporters, consignees, or

insurers KB4. usage of computer for electronic documentation of information KB5. different types of cargo exported, their eligibility of duty free and

documentation requirement KB6. different airline/ shipping line available for different routes KB7. transit rules and regulations KB8. nature of the products transported and the variances in their characteristics KB9. packaging methods and procedures for gate passes KB10. special requirements, guidelines and operational procedures involved when

handling special cargo such as livestock, food, medical supplies, etc. handling of dangerous and special goods, material handling procedure, etc.

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. regulatory requirement for gate pass, goods handling, cargo transport, etc. SA3. instructions and conditions during cargo movement SA4. regulatory requirement associated with customs clearance

Writing Skills

The user/individual on the job needs to know how to: SA5. make daily gate passes and entry passes SA6. make daily reporting regarding different transports SA7. maintain the record of cargo movement as per company’s policies


The user/individual on the job needs to know how to: SA8. listen to the requirements of the supervisor, customs officials and other

related stakeholders SA9. communicate regularly with all stakeholders at every stage of the process as

and when required SA10. communicate effectively with supervisory and operational staff at all levels


22

SA11. speak politely and build relationship with the transporters, customs agents, airline agents, etc.


Decision Making

The user/individual on the job needs to know how to: SB15. make a judgment on the appropriate choice of transport, route for export of

cargo SB16. identify the appropriate equipment for loading and unloading of goods from

freight transport SB17. identify dangerous goods and take due precautions

Plan and Organize

The user/individual on the job needs to know how to: SB18. plan the sequence of work SB19. plan for transportation, customs clearance and other arrangement for cargo SB20. prioritize and execute tasks in within the scheduled time limits

Customer Centricity


airline, customs authorities, etc. SB22. communicate with customers and share all relevant information

Problem Solving

The user/individual on the job needs to know how to: SB23. identify cases where customs documentation is incomplete and highlight

cases to supervisor SB24. identify transporters with inadequate information and guide them on the

required documentation

Analytical Thinking

The user/individual on the job needs to know how to: SB22. analyse on best possible solutions (cost, time, effort, etc.) suited for customer

requirement

Critical Thinking

The user/individual on the job needs to know how to: SB25. identify strengths and weaknesses of alternative route for transportation SB26. check the type of packaging, approx. weight and measurement as well as

marking and labelling for different types of cargoes to assess if it is in order with the widely accepted norms

SB23. assess if all the required precaution and documentation is present with respect to the transporter


23

NOS Version Control

NOS Code LSC/N2341




Occupation Customs clearance Next review date 01/03/2022

LSC/N2342 Perform customs clearance office activities

24

Overview This unit is about liaising with the officials, clients and maintaining documentation and internal coordination to facilitate cargo movement


25

Unit Code LSC/N2342

Unit Title (Task)

Perform customs clearance - office activities

Description This OS unit is about liaising with the officials, clients and maintaining documentation and internal coordination to facilitate cargo movement


• Follow up clearance of shipment from the customs

• Maintain internal coordination

Range: Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.


Element Performance Criteria Follow up clearance and release of shipment from the customs

To be competent, the user/ individual must be able to: PC1. follow up in the Indian Customs EDI Gateway (ICEGATE) and check if the bill of

entry is approved PC2. check websites of various Participative Government Agencies (PGAs) to check

for receipt of various clearances PC3. check if the cargo is approved and released from customs and report the

same PC4. arrange for required information and related documents on the pending

issues to get the cargo customs cleared PC5. receive final clearance in the form of a Let Export Order (LEO)/ Out of

Customs Charge (OCC)

Maintain internal coordination

To be competent, the user/ individual must be able to: PC6. provide the required information and documents to the field executives PC7. maintain records for clearance activities and shipment for the mandated

duration as specified by EXIM regulations PC8. assist in clarifying queries raised by customs official or arrange for additional

documents from client/ shipper, if required PC9. update cargo status in portal with the assistance of documentation executive PC10. prepare invoice and process payment for accounting purposes in line with

organisation requirements


Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


26


The individual on the job needs to know : KA1. organisational procedures KA2. company’s customer accounts KA3. organization fee and charges structure KA4. paperwork required before handling cargo KA5. organization’s contact with customs office KA6. organization’s policy of data maintenance, recording and handling KA7. company’s material movement policy KA8. reporting structure KA9. department hierarchy KA10. relevant safety and security procedures


The individual on the job needs to know : KB1. customs authority’s requirements during inspection of cargo KB2. necessary documents to access entry into the customs area KB3. how to provide shipment status notification to exporters, consignees, or

insurers KB4. usage of computer and software (for e.g. ICES, ICEGATE, Remote EDI System

(RES)U soft, etc.) to update documentation/reports KB5. Harmonized System of Nomenclature (HSN) Codes and International

Commercial Terms (INCOTERMS) KB6. information on foreign trade policy to classify the cargo imported as per

regulatory requirement KB7. different airline/ shipping line available for different routes KB8. details of the transport availability in different routes KB9. transit rules and regulations KB10. tracking system KB11. nature of the products transported, the variances in their characteristics and

type of packaging required KB12. special requirements, guidelines and operational procedures involved when


KB13. changes and updates in acts, procedures, etc. with reference to customs clearance and applicable duties

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. schedule and plan for cargo movement SA2. foreign trade policies SA3. regulatory requirement associated with customs clearance

Writing Skills

The user/individual on the job needs to know how to: SA4. fill forms related to customs clearance requirement SA5. update the status of the documents received



27

The user/individual on the job needs to know how to: SA6. listen to the requirements of the customs officer SA7. communicate with the supervisor and shipper regularly at every stage of the

process SA8. communicate with operational staff at all levels SA9. present information and respond to questions from top management,

customs official, peers and various agents


Decision Making

The user/individual on the job needs to know how to: SB1. decide on appropriate ways to resolve inefficiency SB2. decide on the appropriate choice of transport, route for export of cargo

Plan and Organize

The user/individual on the job needs to know how to: SB3. prioritize and execute tasks in within the scheduled time limits SB4. arrange for all supporting documents

Customer Centricity

The user/individual on the job needs to know how to: SB5. check if all cargoes are customs cleared as per procedure for the customer SB6. address queries and concerns in a calm and composed manner SB7. communicate with customers and share all relevant information

Problem Solving

The user/individual on the job needs to know how to: SB8. identify errors and suggest possible solutions SB9. follow up with field Staff and handle their queries to avoid delays SB10. keep exporter or freight forwarder informed of the status to avoid

communication gap

Analytical Thinking

The user/individual on the job needs to know how to: SB11. identify factors to reduce the issues in the clearance of shipment

Critical Thinking

The user/individual on the job needs to know how to: SB12. maintain record and keep copies of all the documents for future reference SB13. use previous experience and knowledge to resolve new cases with similar

problems related to customs clearance

NOS Version Control

NOS Code LSC/N2342





LSC/N9904 Maintain integrity and ethics in operations

28

Overview This unit is about maintaining integrity, ensuring data security, and practising ethical behaviour.


29

Unit Code LSC/N9904

Unit Title (Task)

Maintain integrity and ethics in operation

Description This OS unit is about maintaining integrity, ensuring data security, and professional and ethical practices


• Maintain integrity and ensure data security

• Professional and ethical practices

• Ensure regulatory compliance

Range: Standard Operating Procedures (SOP), worksheets, computer, projector,

printer, display board and markers


Element Performance Criteria

Maintain integrity

ensuring data

security

To be competent, the user/ individual must be able to: PC1. refrain from indulging in corrupt practices

PC2. avoid using company's funds, property or resources for undertaking personal

activities

PC3. protect customer's information and ensure it is not misused

PC4. protect data and information related to business or commercial decisions

Professional and

ethical practices

To be competent, the user/ individual must be able to: PC5. avoid acceptance of cash or kind from vendors for support or contract

negotiations

PC6. demonstrate and practice ethics in day-to-day processes and dealings with

customers and colleagues

PC7. avoid nepotism

PC8. consult supervisor or senior management when in situations that may require

differentiating between ethical and unethical

PC9. report promptly all violations of code of ethics

PC10. dress up and conduct in a professional manner

PC11. communicate with clients and stakeholders in a soft and polite manner

PC12. follow etiquettes in accordance to the place

Ensure regulatory

compliance

To be competent, the user/ individual must be able to: PC13. check for regulatory documentation and compliances for the shop floor as per

information from the supervisor

PC14. perform activities considering the regulatory requirements

PC15. use PPEs in accordance to regulatory requirements

PC16. identify the different types of dangerous goods and handling methodologies

PC17. follow the SOP for handling of different types of dangerous goods

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


30

PC18. consult supervisor or senior management when in situations that may require

differentiating between ethical and unethical

PC19. promptly report all regulatory violations

Knowledge and understanding (K)

A. Organizational

context (Knowledge of the company / organization and its processes)

The user/individual on the job needs to know and understand: KA1. company’s policies on use of language KA2. company’s Human Resources policies KA3. company’s code of ethics KA4. company’s whistle blower policy KA5. company’s rules related to sexual harassment KA6. company’s reporting structure KA7. company’s documentation policy

B. Technical knowledge

The user/individual on the job needs to know and understand: KB1. principles of code of ethics and business ethics KB2. various regulatory requirements KB3. documentary compliance for various regulations KB4. different dangerous shipment KB5. regulations w.r.t dangerous shipment

Skills (S)

A. Core skills/

generic skills

Reading Skills

The individual on the job needs to know how to read: SA1. company policy documents and work-related documents SA2. emails and written instructions

Writing Skills

The individual on the job needs to know how to fill: SA3. documentation pertaining to ethics and regulatory requirement


The individual on the job needs to know how to communicate with: SA4. team members to work efficiently SA5. peers and subordinates about information security and building trust

B. Professional skills

Decision making

The individual on the job needs to know how to: SB1. identify a shipment as dangerous goods SB2. assess if the situation needs to be reported regarding regulations

Plan and Organize

The individual on the job needs to know how to: SB3. plan and organise actions as per company’s guidelines

Customer centricity

The individual on the job needs to know how to: SB4. prevent company and customer information leakage

Problem solving

The individual on the job needs to know how to:


31

SB5. advise colleagues regarding sensitive issues pertaining to conduct and regulations

Analytical Thinking

The individual on the job needs to know how to: SB6. provide professional services diligently and with integrity

Critical Thinking

The individual on the job needs to know how to: SB7. avoid defaming company’s name by indulging into pilferage or fiddling with

quality or quantity of shipment SB8. be fair and reasonable in profession and disclose conflict of interests

NOS Version Control

NOS Code LSC/N9904



Industry Sub-sector Generic Last reviewed on 01/03/2019

Occupation Generic Next review date 01/03/2022

LSC/N9905 Follow health, safety and security procedures

32

Overview This unit is about ensuring compliance with health, safety and security procedures at the workplace


33

Unit Code LSC/N9905

Unit Title (Task)

Follow health, safety and security procedures

Description This OS unit is about ensuring compliance with health, safety and security procedures at the workplace


• Follow health, safety and security procedures

• Ensure compliance to health, safety and security

• Range: Personal Protective Equipment (PPE), Material Handling Equipment

(MHE), instructional material, alarms, safety guidelines, safety signs, computer,

projector etc.


Element Performance Criteria Follow health, safety and security procedures

To be competent, the user/ individual must be able to:

PC1. make note of all safety processes in different location (cargo loading area,

ramp operation area, etc.) with reference to area of operation

PC2. wear all personal protective equipment (PPE) such as goggles, ear plugs,

helmet, mask, shoes, etc. as applicable in the cargo movement area

PC3. follow standard driving practice to ensure safety of life and material

PC4. follow organizational protocol to deploy action in case of signs of any

emergency situation or accident or breach of safety

PC5. undertake periodical preventive health check ups

PC6. follow necessary SOP and precautions while handling dangerous and

hazardous goods

PC7. follow security procedures like green gate in port, customs area, factory

security, etc.

PC8. comply with data safety regulations of the organisation

PC9. follow standard safety procedures while handling hazardous / fragile cargo and walk only on the designated pathway

Ensure compliance to health, safety and security

To be competent, the user/ individual must be able to:

PC10. recognise unsafe conditions and safety practices at the workplace and report

it to concerned authority

PC11. inspect the activity area and equipment for appropriate and safe condition

PC12. check if stacking is done at defined height and is not on the walk way

PC13. check if walk way is free from grease/ oil

PC14. check if emergency fire alarms, water sprinklers and smoke detectors are

installed at all places

PC15. participate in fire drills

PC16. check if standard material handling procedure are being followed

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


34

PC17. check if hold ladders, platforms and hand rails to be in a sound and safe

condition

PC18. check if all the safety and security related tags, labels and signage are placed

in the cargo

PC19. check if loading instrument is certified and operational

PC20. implement 5S at workplace

PC21. check if cargo has passed security checks and report in case of any violation



The individual on the job needs to know and understand: KA1. health, safety and security policies and procedures KA2. special instructions for hazardous cargo handling KA3. defined standard operating procedures KA4. risk and impact of not following defined procedures/work instructions with

reference to health, safety and security operations KA5. escalation matrix for reporting identified problem


The individual on the job needs to know: KB1. basics of OSHA KB2. 5S implementation and practice KB3. necessary security procedures for airport, customs area, etc. KB4. tools and equipment for material handling KB5. standard material handling procedures while handling cargo KB6. safety and security signage, labels, etc. and their functions KB7. handling procedure for hazardous / fragile cargo KB8. security procedures and SOPs for dangerous / hazardous goods KB9. different personal protective equipment (PPE), their usage and purpose KB10. safe driving techniques

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. standard operating procedures (SOPs) and safety precautions for different

ground operations and handling cargo SA2. different documents related to security and movement of cargo

Writing Skills

The user/individual on the job needs to know how to: SA3. fill forms related to health, safety and security procedures


The user/individual on the job needs to know how to: SA4. communicate clearly with colleagues regarding safety procedures SA5. share experience and provide guidance to peers


Decision Making

The user/individual on the job needs to know how to: SB1. decide how to avoid any damage / accident to personal health / cargo


35

handled, whenever required SB2. act objectively, rather than impulsively or emotionally when faced with

difficult/stressful or emotional situations

Plan and Organize

The user/individual on the job needs to know how to SB3. plan clearance of cargo in manner that it does hamper the safety of the cargo

and the loader/unloader

SB4. prioritize and execute tasks within the schedule time limits

SB5. plan and drive based on traffic and road condition using radio links/navigation

aids wherever available

Customer Centricity

The user/individual on the job needs to know : SB6. ensure safe and secure movement of shipments, cargos etc.

Problem Solving

The user/individual on the job needs to know how to: SB7. identify any threats on personal health, safety, security, etc. and take

appropriate actions

SB8. identify risks at the workplace and address them

Analytical Thinking

The user/individual on the job needs to know how to: SB9. analyse past mistakes and address them to avoid mishap in the future

Critical Thinking

The user/individual on the job needs to know how to: SB10. check that right safety measures and procedures are in place

NOS Version Control

NOS Code LSC/N9905





LSC/N9906 Verify GST invoice

36

Overview This unit is about recognising applicability of GST and verifying invoice.


37

Unit Code LSC/N9906

Unit Title

(Task) Verify GST invoice

Description This OS unit is about recognising applicability of GST and verifying invoice.


• Check applicability of GST

• Verify invoice

• Range: SOP, work sheets, computer, projector, stationery


Element Performance Criteria

Check applicability of

GST

To be competent, the user/ individual must be able to: PC1. identify location of service recipient and place of supply of services PC2. identify proper classification of the transaction (i.e. Intra-State or Inter-state)

and determine the applicable Goods and Services Tax (GST): Central Goods and Services Tax (CGST), Integrated Goods and Services Tax (IGST), State Goods and Services Tax (SGST)

PC3. identify if GST is payable under reverse charge in case the Service provider is unregistered party

Verify invoice To be competent, the user/ individual must be able to: PC4. obtain name, address, Goods and Services Tax Identification Number (GSTIN),

Permanent Account Number (PAN), email id of service/ shipment provider and recipient

PC5. obtain description of service, Service accounting code (SAC) / Harmonised System of Nomenclature (HSN) code

PC6. receive unique identification number (UIN) for multilateral entity PC7. check for relevant notification in case of exempt clients PC8. calculate taxable value considering applicable rate of GST based on SAC/HSN PC9. check for vendor invoices for all mandatory particulars and applicable GST



The individual on the job needs to know:

KA1. reporting structure to support and expedite project acivities KA2. company’s policy and work instructions on quality standards KA3. company’s products and services KA4. organisational guidelines for dealing with receipts and payments KA5. company’s policy on mode of receipts KA6. company’s policy on processes and methods of collection and payments

B. Technical

Knowledge

The individual on the job needs to know:

KB1. financial concepts such as calculation of interest and taxes KB2. Concept and applicability of GST KB3. bifurcation of taxes

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


38

KB4. reverse charge mechanism KB5. exemptions under GST KB6. refund process KB7. use of MS office (Excel, Word) KB8. CGST Act, 2017 (preferable not mandatory)

Skills (S)

A. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read:

SA1. various accounting procedures and updates SA2. forms and policy directives SA3. vendor invoices

Writing Skills

The user/individual on the job needs to know how to:

SA4. maintain record of invoices verified



SA5. coordinate with colleagues and seniors


Decision Making


SB1. decide on applicability of taxes rates

Plan and Organize


SB2. plan and organise information for verifying invoice

Customer Centricity


SB3. check tax indicated is correct SB4. inform about any errors or refunds to be sought and extra taxes to be paid

Problem Solving


SB5. resolve tax related issues with accounts department and vendors

Analytical Thinking


SB6. analyse invoices for tax calculation

Critical Thinking


SB7. check for error in invoice


39

NOS Version Control

NOS Code LSC/N9906





LSC/N2343 Supervise Customs clearance activities

40

Overview

This unit is about supervising day to day customs clearance operations and interacting with all stakeholders for smooth clearance

LSC/N2343 Supervise customs clearance activities

41

Unit Code LSC/N2343

Unit Title (Task)

Supervise customs clearance activities

Description This OS unit is about supervising day to day customs clearance operations and to deal with all stakeholders for smooth clearance


• Supervise day to day customs clearance operations

• Arrange documents for the clearance of cargo

• Assist customs official in clearing cargo

• Coordinate with all stakeholders

Range: Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, MHE, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.


Element Performance Criteria Supervise day to day customs office operations

To be competent, the user/ individual must be able to: PC1. check that new regulations on customs are understood by the team and

implemented PC2. clarify team’s queries in regards to customs clearance process PC3. check if the classification of product is under correct Harmonized System of

Nomenclature (HSN) codes and see the associated benefits (under schemes, etc.)

PC4. compute duties and tariffs levied to and from foreign destinations and export schemes and drawbacks

PC5. check for Rules of Origin (ROO) certificate availability and authenticity PC6. check and file bill of entity (BoE) of the importer – shipping bills; and Bill of

Lading (BoL) for the exporter PC7. collect debit note from shipping companies PC8. verify the documents consigned to assistants for customs processing and

clearance PC9. respond to any queries related to customs documentation PC10. coordinate and collect duty orders (D.O) and payments PC11. check if clearance of shipment is done on time without delay

Arrange documents for the clearance of cargo

To be competent, the user/ individual must be able to: PC12. inspect all EXIM documentation as required for customs clearance PC13. monitor packaging and labelling of cargo PC14. inspect goods/ cargo while unloading and ensure there is no damage during

the transit PC15. communicate with the transport supervisor to arrange for the cargo

transportation PC16. coordinate and update the status of cargo in the portal

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


42

PC17. cross check and verify if all approved documents are received and submitted to the documentation executive for filing

Assist customs official in clearing cargo

To be competent, the user/ individual must be able to: PC18. prepare import and export declarations PC19. liaise with customs and other governing authorities regarding different

regulatory requirements PC20. communicate with customs officials to obtain release of incoming or outgoing

freight and resolve delays PC21. respond to any queries raised by the customs official PC22. accompany the customs inspector for a random package check, as required PC23. respond to any objection raised by customs authorities on the cargo and the

details PC24. check if the receiving is taken for ‘Out of Customs charge/ Let Export’

approval on clearance by customs official

Coordinate with all stakeholders

To be competent, the user/ individual must be able to: PC25. prepare import and export declarations and process it through various

departments at customs PC26. liaise with customs and other governing authorities for any issues that will

arise during clearance of cargo PC27. communicate with customs officials as appropriate to obtain release of

incoming or outgoing freight and resolve delays PC28. represent the client and company on all matters related to customs PC29. coordinate and follow-up with clients on payments

Knowledge and understanding (K)


The individual on the job needs to know : KA1. organisational procedures KA2. business and performance of the organization KA3. organization’s fee and charges structure KA1. organization’s contact with customs office KA4. paperwork required before handling cargo KA5. organization’s policy of data maintenance, recording and handling KA6. reporting structure


The individual on the job needs to know : KB1. usage of computer and software (for e.g.; ICES, ICEGATE, Remote EDI System

(RES), etc.) to update documentation/reports KB2. different types of cargo exported, their eligibility of duty free and

documentation requirement KB3. International protocols on cargo movement KB4. HSN Codes and INCOTERMS KB5. foreign trade policy to classify the cargo imported as per regulatory

requirement KB6. different airline/ shipping line available for different routes KB7. changes and updates in acts, procedures, etc. with reference to customs

clearance and applicable duties KB8. Customs Tariff Act 1975, Foreign Trade (Development and Regulation) Act

1992, Foreign Exchange Regulation Act, 1973, Indian Explosives Act 1884, Arms


43

Act 1959, Opium Act 1878, Drugs and Cosmetics Act 1940, Destructive Insects and Pests Acts 1914, Dangerous Drugs Act 1930

KB9. application of GST and its nuances KB10. various city level trade associations their operations and by laws as well as

governing norms KB11. mandatory documents such as Bill of Lading / Airway Bill, Commercial invoice

cum packing list, Bill of Entry, import license, insurance certificate, purchase order, letter of credit, test report, etc.

KB12. usage of computer and software (for e.g.; soft link, Remote EDI System (RES)U soft, etc.) to update documentation/reports

KB13. operating systems related to customs such as EDI and ICEGATE and their functions

KB14. terms and terminologies used in import and export trade KB15. number of copies to be prepared for different type of transaction KB16. details of the transport availability in different routes KB17. transit rules and regulations and destination countries’ requirements and fiscal

regimes KB18. nature of the products transported and the variances in their characteristics KB19. type of packaging required KB20. special requirements, guidelines and operational procedures involved when


Skills (S)

C. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. work related instructions SA2. foreign trade policies and PGA circulars SA3. regulatory requirement associated with customs clearance SA4. schedule and plan for cargo movement SA5. details of the cargo SA6. different forms related to customs clearance

Writing Skills

The user/individual on the job needs to know how to: SA7. fill forms related to customs clearance requirement SA8. maintain the record as per company’s policies


The user/individual on the job needs to know how to: SA9. speak politely and build relationship with the transporters, customs agents,

airline agents, etc. SA10. communicate clearly in local language with the transporters SA11. listen to the requirements of the client and internal management SA12. present information effectively and respond to questions from top

management, customs official, peers and various agents

A. Professional Skills Decision Making


44

The user/individual on the job needs to know how to: SB1. decide on type of documents to be prepared based on the nature of cargo,

transport used, type of transaction, destination country, etc. SB2. decide if all customs and other regulatory requirement for the cargo is met SB3. decide seeing the document, if additional information is required for the

given task

Plan and Organize

The user/individual on the job needs to know how to: SB4. plan for transportation, customs clearance and other arrangement for cargo SB5. prioritize and execute tasks within the scheduled time limits SB6. develop plan based on customer specification SB7. liaison with customs authorities to ensure smooth clearance process

Customer Centricity


airline, customs authorities, etc. SB9. take prompt action on queries raised by the customs officials SB10. escalate client concerns that are beyond the scope of handling

Problem Solving

The user/individual on the job needs to know how to: SB11. identify and correct errors in documents SB12. identify which additional information is required SB13. resolve issues with customs officials regarding shipments

Analytical Thinking

The user/individual on the job needs to know how to: SB14. organise the documents with attention to detail SB15. review documentation such as commercial invoices, shipper’s export

declaration, etc. SB16. analyse the product category and suggest eligible duty benefits SB17. assess based on past experience and act proactively

Critical Thinking

The user/individual on the job needs to know how to: SB18. check if specific documents need to be submitted for import of capital goods

are collected SB19. identify dangerous goods and ensure that adequate precautions are taken SB20. estimate the documentation required for a certain task SB21. follow-up with all the field assistants to get timely inputs SB22. follow-up with stakeholders to avoid delays or any breach in agreement SB23. improve work processes by interacting with others and adopting best

practices SB24. anticipate problems related to holidays, software issues and accordingly keep

buffer for same


45

NOS Version Control

NOS Code LSC/N2343



Industry sub-sector EXIM/FF/CC Last reviewed on 01/03/2019


LSC/N1907 Feed data into ERP and analyse in courier hub

46

Overview

This unit is about making data entry and updation in ERP as well as analysing data to draw inferences and ensuring information flow


47

Unit Code LSC/N1907

Unit Title (Task)

Feed data into ERP and analyse in courier hub

Description This unit is about feeding information into ERP and analyse data to draw inferences and ensure information flow


• Obtain information from associate and supervisor

• Feed information into ERP

• Analyse and report

• Coordinate and communicate internally and to external stakeholders

Range: Barcode scanner, markers and stationery, computer, printer, ERP software, MS

Office etc.


Element Performance Criteria Obtain information from associate and supervisor

To be competent, the user/individual on the job must be able to:

PC1. collect information regarding shipments, loading, un-loading, packing and

binning activities, etc.

PC2. collect information regarding completions, priorities, delay, escalations, etc.

PC3. obtain information regarding changes in inventory

Feed in information into ERP

To be competent, the user/ individual must be able to: PC4. key in and update information regarding floor operations in ERP PC5. key in and update information regarding priorities, completion status, delays,

escalations, etc. PC6. key in and update information on inventory count based on regular feedback

Analyze and report

To be competent, the user/ individual must be able to: PC7. review entries made into the ERP with respect to daily floor operations PC8. generate reports in ERP and conduct trend analysis and report to

management PC9. provide a daily report to management regarding end of the day status

Coordinate and

communicate

internally and to

external stakeholders

To be competent, the user/ individual must be able to: PC10. coordinate with customers to understand their requirements on dispatch,

tracking of orders, shipment in transit, etc.

PC11. coordinate with departments to resolve customer queries, update

information in Enterprise Resource Planning (ERP), etc.

PC12. liaise with suppliers and transport companies


Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


48

A. Organizational Context

The individual on the job needs to know : KA1. organizational procedures

KA2. different hubs and service stations of the organization

KA3. documentation and reporting as per organization's mandate

KA4. security procedures to be followed

KA5. escalation matrix for reporting identified problems

KA6. risk and impact of not following defined procedures/work instructions

KA7. coding system followed to label mail.

KA8. IT system and ERP system of the organization


The individual on the job needs to know : KB1. using a computer and associated equipment

KB2. basic trouble shooting of telephones and computers

KB3. operating the ERP/ MIS system in which details need to be checked and queries

raised

KB4. geographical spread of states and cities

KB5. labels and instructions in the customer query resolution log book

KB6. various escalations regarding resolving and catering to the customer query

KB7. overall process from pickup to delivery and different departments engaged in

the process

KB8. types of goods being handled

KB9. special characteristics and handling requirements of goods, if any

Skills (S)

D. Core Skills/

Generic Skills

Reading Skills

The user/individual on the job needs to know how to read: SA1. written instructions

SA2. product instructions as per the invoicing label and shipment labels

SA3. product tags and labels

SA4. report various reports and notes shared by supervisors and associates

SA5. management directions in English and/or local language

Writing Skills

The user/individual on the job needs to know how to: SA1. write damage reports and daily output reports SA2. generate daiy reports from MIS SA3. develop reports and presentations on operational trends SA4. write end of the day reports


The user/individual on the job needs to know how to: SA5. communicate clearly in local language, hindi or english with supervisors and co-

workers SA6. communicate and collect information from supervisors, associates and peers

E. Professional Skills Decision Making


49

The user/individual on the job needs to know how to: SB1. conduct basic checks and verify the accuracy of the data provided

SB2. understand errors in data reporting in ERP and resolve/escalate the same

SB3. draw inferences and conclusions based on trend analysis

Plan and Organize

The user/individual on the job needs to know how to: SB4. maintain puntuality and avoid absenteeism

SB5. plan for timely collection of information from spervisors and associates

SB6. organise the data to streamline data entry processes

SB7. be a team player and achieve joint goals

Customer Centricity

The user/individual on the job needs to know how to: SB8. understand the importance of customer timelines

SB9. understand the urgency of customers as per the instructions

SB10. speak politiely with customers and take their feedback constructively

Problem Solving

The user/individual on the job needs to know how to: SB11. identify common trends as per analysis and report the same to management

SB12. suggest possible solutions for the common issues in daily operations

identified based on information

SB13. verify the accuracy of the data and apply filters before updating the data into

ERP

Analytical Thinking

The user/individual on the job needs to know how to: SB14. verify the authenticity of the data and apply filters to remove abberations in

the data

SB15. analyse trends to identify defaults for corrective action as needed

Critical Thinking

The user/individual on the job needs to know how to: SB16. observe the data to identify abberations in the same

SB17. cross check data to check for data gaps and mistakes in reporting


50

NOS Version Control

NOS Code LSC/N1907

Credits(NSQF) Version number 1.0


Industry Sub-sector Courier/ express Last reviewed on 01/03/2019

Occupation Hub/Branch operation Next review date 01/03/2022

Qualifications Pack for EXIM - Executive

51

Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] /N0101

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

9 characters

[Insert 3 letter codes for SSC]

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2 numbers)

Back to top…

[Insert 3 letter code for SSC]


52

The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation

numbers

Warehousing 1 to 9

Land transportation 10 to 14

Courier / express 15 to 20

EXIM 21 to 23

Ecommerce 24 to 30

Supply chain 31 to 36

Ports 37 to 43

Inland waterways 44 to 50

Liquid logistics 51 to 57

Air cargo 61 to 62

Rail transport 63 to 70

Cold chain Logistics 86 to 95

Generic occupations 96 to 99

Sequence Description Example

Three letters Industry name LSC

Slash / /

Next letter Whether QP or NOS Q / N

Next two numbers Occupation code 01

Next two numbers OS number 01


53

CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role: EXIM - Executive Qualification Pack: LSC/N2101 Sector Skill Council: LSC Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on these criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS 6. In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack

Compulsory NOS

Total Marks: 700 Marks Allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total

Marks Out of

Theory Skills

Practical

LSC/N2131 Prepare

documentation for Export and Import process and EDI filling

PC1. obtain work requirement in discussion with the supervisor

100

3 1 2

PC2. obtain details about the quantity, value, packing, labelling, weight, size of the cargo 4 1 3

PC3. prepare a checklist of documents required for customs clearance 4 1 3

PC4. receive basic Know Your Customer (KYC) and Goods and Service Tax (GST) details of the importer including copies of invoice, packing list, shipping bill/ Airway bill, Bill of lading, etc. 4 1 3

PC5. obtain required documents such as delivery order, certificate of origin, industrial license, insurance document, certificate of origin, etc. 4 1 3

PC6. prepare checklist of documents required for clearance 4 1 3

PC7. obtain details about the quantity, value, packing, labelling, weight, size of the cargo and nature of cargo (liquid, hazardous chemicals, perishables, etc.) 4 1 3

PC8. receive basic KYC and GST details of the exporter/ shipper including destination country, shipment date, type of cargo, insurance details, etc. 4 1 3


54

PC9. obtain additional documents required as per customs regulation for dangerous goods, valuable items, etc. 4 1 3

PC10. receive documents required for clearance such as invoice, packing list, shipping declaration, purchase order, Statutory Declaration Form (SDF) as per the checklist 4 1 3

PC11. obtain the bonds to be executed with the customs official for duty exempted items 4 1 3

PC12. prepare mandatory documents in Indian Customs EDI System (ICES) such as Bill of Lading, Airway Bill, commercial invoice cum packing list, dock receipt, etc. 5 2 3

PC13. prepare shipping bill, Bill of Entry (BoE) for export of goods 5 1 4

PC14. check invoice for accuracy of number of packages, quantity, unit rate, total Freight on Board (FOB) / Cost, Insurance and Freight (CIF) value, etc. 5 1 4

PC15. attach necessary documents for exports such as contract, Letter of Credit (LC), purchase order of the overseas buyer 4 1 3

PC16. prepare a declaration for goods carried in the vessel in case of imports 4 1 3

PC17. check the manifest for details of the cargo imported, quantity, details of discharge port-wise, etc. 5 2 3

PC18. pay the required duty and obtain a copy to be filed 4 1 3

PC19. coordinate with the Customs Brokers (CBr) and hand over the documents required for customs clearance 5 2 3

PC20. prepare documentation for special cases such as pilferage, damage of goods, etc. as required 5 2 3

PC21. upload the documents on the “Indian Customs Electronic Commerce/ Electronic Data Gateway (ICEGATE)” web portal 5 2 3

PC22. prepare payment requests and check for timely payments for processing shipments and customs clearance formalities 5 2 3

PC23. check the required customs and other related portals like shipping lines, Directorate General of Foreign Trade (DGFT), Participative Government Agencies (PGAs) etc. to track movement of submitted/approved documentation 5 2 3

100 30 70

PC1. track schedule of cargo arrival based on input from ports and client

5 1 4


55

LSC/N2132 Plan and

arrange for cargo

movement

PC2. coordinate with stakeholders for import customs clearance

100

5 1 4

PC3. make note of transport copy, type of cargo, packaging type, etc. in coordination with the surveyor 5 1 4

PC4. check if documents of transport provider are in order, inform in case of issues to both supervisor and transporter 8 2 6

PC5. take necessary precautions and care, when handling dangerous goods and special goods 6 2 4

PC6. arrange for material handling equipment for loading and unloading of cargo in coordination with the surveyor 6 2 4

PC7. inform clients on updates regarding duration of shipment, transfers or regulations affecting shipments and receive their confirmation 6 2 4

PC8. prepare schedule for cargo movement from the supplier destination 5 2 3

PC9. collect and verify details of any specific packaging requirements as per nature of goods 8 2 6

PC10. plan appropriate route for shipping considering transit requirements and estimate the transit time 5 2 3

PC11. check if documents of transport provider are in order, inform in case of issues to both supervisor and transporter 8 2 6

PC12. arrange for the entry pass for the transporter 5 1 4

PC13. take necessary precautions and care when handling dangerous and special goods 5 2 3

PC14. arrange for material handling equipment as required 6 2 4

PC15. inform clients on transit duration, transfers or regulations affecting shipments, etc. and receive their confirmation 6 2 4

PC16. consolidate cargo destined to common destination to minimize cost 5 2 3

PC17. arrange necessary documents for the admission of cargo in the freight station, post customs clearance procedures, etc. 6 2 4

100 30 70

LSC/N2341 Perform customs

clearance field activities

PC1. submit documents required for customs clearance to customs officials as per requirements

100

9 3 6

PC2. respond to any queries and make note of any objections raised by customs officials on the cargo 9 3 6

PC3. escalate objections and remarks of customs officials to the EXIM supervisor and the 9 3 6


56

customer as required

PC4. check packaging and material used is as per client’s requirement and regulatory compliance 8 3 5

PC5. assist customs officer in conducting inspection, and post inspection witness sealing of the container 9 3 6

PC6. coordinate with the custodian officials on receipt of goods for loading in the vessel 8 3 5

PC7. arrange for manpower and material handling equipment for movement of goods 8 2 6

PC11. keep record of shipment in form of daily status report & update the same to customer & EXIM supervisor 8 2 6

PC12. collect, transmit and maintain records like photograph of seals and container number, cargo stuffing, etc. as record using data management devices 8 2 6

PC13. submit all signed hard copies and soft data for record filling 8 2 6

PC14. share a copy of the customs clearance documents with the shipper/ customs agents for further actions 8 2 6

PC15. collect feedback from customs officer and report it to supervisor 8 2 6

100 30 70

LSC/N2342 Perform customs

clearance office activities

PC1. follow up in the Indian Customs EDI Gateway (ICEGATE) and check if the bill of entry is approved

100

10 3 7

PC2. check websites of various Participative Government Agencies (PGAs) to check for receipt of various clearances 10 3 7

PC3. check if the cargo is approved and released from customs and report the same 10 3 7

PC4. arrange for required information and related documents on the pending issues to get the cargo customs cleared 10 3 7

PC5. receive final clearance in the form of a Let Export Order (LEO)/ Out of Customs Charge (OCC) 10 3 7

PC6. provide the required information and documents to the field executives 10 3 7

PC7. maintain records for clearance activities and shipment for the mandated duration as specified by EXIM regulations 10 3 7

PC8. assist in clarifying queries raised by customs official or arrange for additional documents from client/ shipper, if required 10 3 7

PC9. update cargo status in portal with the 10 3 7


57

assistance of documentation executive

PC10. prepare invoice and process payment for accounting purposes in line with organisation requirements 10 3 7

100 30 70

LSC/N9904 Maintain and

monitor integrity and

ethics in operations

PC1. refrain from indulging in corrupt practices

100

5 2 3

PC2. avoid using company's funds, property or resources for undertaking personal activities

5 2 3

PC3. protect customer's information and ensure it is not misused

5 2 3

PC4. protect data and information related to business or commercial decisions

5 2 3

PC5. avoid acceptance of cash or kind from vendors for support or contract negotiations

5 2 3

PC6. demonstrate and practice ethics in day-to-day processes and dealings with customers and colleagues

5 2 3

PC7. avoid nepotism 5 2 3

PC8. consult supervisor or senior management when in situations that may require differentiating between ethical and unethical

6 2 4

PC9. report promptly all violations of code of ethics

5 2 3

PC10. dress up and conduct in a professional manner

5 2 3

PC11. communicate with clients and stakeholders in a soft and polite manner

5 2 3

PC12. follow etiquettes in accordance to the place

5 2 3

PC13. check for regulatory documentation and compliances for the shop floor as per information from the supervisor

6 2 4

PC14. perform activities considering the regulatory requirements

5 2 3

PC15. use PPEs in accordance to regulatory requirements

6 3 3

PC16. identify the different types of dangerous goods and handling methodologies

6 3 3

PC17. follow the SOP for handling of different types of dangerous goods

6 2 4

PC18. consult supervisor or senior management when in situations that may require differentiating between ethical and unethical

5 2 3

PC19. promptly report all regulatory violations 5 2 3

100 40 60

LSC/N9905 Follow health,

safety and

PC1. make note of all safety processes in different location (cargo loading area, ramp operation area, etc.) with reference to area of

100 5 2 3


58

security procedures

operation

PC2. wear all personal protective equipment (PPE) such as goggles, ear plugs, helmet, mask, shoes, etc. as applicable in the cargo movement area

5 2 3

PC3. follow standard driving practice to ensure safety of life and material

5 2 3

PC4. follow organizational protocol to deploy action in case of signs of any emergency situation or accident or breach of safety

5 2 3

PC5. undertake periodical preventive health check ups

5 2 3

PC6. follow necessary SOP and precautions while handling dangerous and hazardous goods

5 2 3

PC7. follow security procedures like green gate in port, customs area, factory security, etc.

5 2 3

PC8. comply with data safety regulations of the organisation

3 1 2

PC9. follow standard safety procedures while handling hazardous / fragile cargo and walk only on the designated pathway

4 2 2

PC10. recognise unsafe conditions and safety practices at the workplace and report it to concerned authority

3 1 2

PC11. inspect the activity area and equipment for appropriate and safe condition

5 2 3

PC12. check if stacking is done at defined height and is not on the walk way

5 2 3

PC13. check if walk way is free from grease/ oil 5 2 3

PC14. check if emergency fire alarms, water sprinklers and smoke detectors are installed at all places

5 2 3

PC15. participate in fire drills 5 2 3

PC16. check if standard material handling procedure are being followed

5 2 3

PC17. check if hold ladders, platforms and hand rails to be in a sound and safe condition

5 2 3

PC18. check if all the safety and security related tags, labels and signage are placed in the cargo

5 2 3

PC19. check if loading instrument is certified and operational

5 2 3

PC20. implement 5S at workplace 5 2 3

PC21. check if cargo has passed security checks and report in case of any violation

5 2 3

100 40 60

LSC/N9906 Verify GST

invoice

PC1. identify location of service recipient and place of supply of services 100

11 4 7

PC2. identify proper classification of the 12 5 7


59

transaction (i.e. Intra-State or Inter-state) and determine the applicable Goods and Services Tax (GST): Central Goods and Services Tax (CGST), Integrated Goods and Services Tax (IGST), State Goods and Services Tax (SGST)

PC3. identify if GST is payable under reverse charge in case the Service provider is unregistered party

11 5 6

PC4. obtain name, address, Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), email id of service/ shipment provider and recipient

11 5 6

PC5. obtain description of service, Service accounting code (SAC) / Harmonised System of Nomenclature (HSN) code

11 5 6

PC6. receive unique identification number (UIN) for multilateral entity

11 4 7

PC7. check for relevant notification in case of exempt clients

11 4 7

PC8. calculate taxable value considering applicable rate of GST based on SAC/HSN

11 4 7

PC9. check for vendor invoices for all mandatory particulars and applicable GST

11 4 7

100 40 60

Options

Option 1: Customs Clearance Supervision


Assessment Outcomes


Marks Out of

Theory Skills

Practical

LSC/N2343 Supervise customs

clearance activities

PC1. check that new regulations on customs are understood by the team and implemented

100

3 1 2

PC2. clarify team’s queries in regards to customs clearance process

3 1 2

PC3. check if the classification of product is under correct Harmonized System of Nomenclature (HSN) codes and see the associated benefits (under schemes, etc.)

4 1 3

PC4. compute duties and tariffs levied to and from foreign destinations and export schemes and drawbacks

4 1 3

PC5. check for Rules of Origin (ROO) certificate availability and authenticity

3 1 2

PC6. check and file bill of entity (BoE) of the importer – shipping bills; and Bill of Lading (BoL) for the exporter

4 1 3

PC7. collect debit note from shipping companies

3 1 2


60

PC8. verify the documents consigned to assistants for customs processing and clearance

3 1 2

PC9. respond to any queries related to customs documentation

4 1 3

PC10. coordinate and collect duty orders (D.O) and payments

3 1 2

PC11. check if clearance of shipment is done on time without delay

3 1 2

PC12. inspect all EXIM documentation as required for customs clearance

4 1 3

PC13. monitor packaging and labelling of cargo

3 1 2

PC14. inspect goods/ cargo while unloading and ensure there is no damage during the transit

3 1 2

PC15. communicate with the transport supervisor to arrange for the cargo transportation

3 1 2

PC16. coordinate and update the status of cargo in the portal

3 1 2

PC17. cross check and verify if all approved documents are received and submitted to the documentation executive for filing

3 1 2

PC18. prepare import and export declarations 5 2 3

PC19. liaise with customs and other governing authorities regarding different regulatory requirements

4 1 3

PC20. communicate with customs officials to obtain release of incoming or outgoing freight and resolve delays

4 1 3

PC21. respond to any queries raised by the customs official

3 1 2

PC22. accompany the customs inspector for a random package check, as required

4 1 3

PC23. respond to any objection raised by customs authorities on the cargo and the details

4 1 3

PC24. check if the receiving is taken for ‘Out of Customs charge/ Let Export’ approval on clearance by customs official

4 1 3

PC25. prepare import and export declarations and process it through various departments at customs

4 1 3

PC26. liaise with customs and other governing authorities for any issues that will arise during clearance of cargo

3 1 2

PC27. communicate with customs officials as appropriate to obtain release of incoming or

3 1 2


61

outgoing freight and resolve delays

PC28. represent the client and company on all matters related to customs

3 1 2

PC29. coordinate and follow-up with clients on payments

3 1 2

100 30 70 Option 2: ERP Data Management


Assessment Outcomes


Marks Out of

Theory Skills

Practical

LSC/N1907 Feed data into

ERP and analyze in

courier hub

PC1. collect information regarding shipments, loading, un-loading, packing and binning activities, etc.

100

9 3 6

PC2. collect information regarding completions, priorities, delay, escalations, etc.

9 3 6

PC3. obtain information regarding changes in inventory

8 3 5

PC4. key in and update information regarding floor operations in ERP

8 3 5

PC5. key in and update information regarding priorities, completion status, delays, escalations, etc.

9 3 6

PC6. key in and update information on inventory count based on regular feedback

9 3 6

PC7. review entries made into the ERP with respect to daily floor operations

8 2 6

PC8. generate reports in ERP and conduct trend analysis and report to management

8 2 6

PC9. provide a daily report to management regarding end of the day status

8 2 6

PC10. coordinate with customers to understand their requirements on dispatch, tracking of orders, shipment in transit, etc.

8 2 6

PC11. coordinate with departments to resolve customer queries, update information in ERP, etc.

8 2 6

PC12. liaise with suppliers and transport companies

8 2 6

100 30 70


62

Annexure: Trainer qualification and equipment requirement

Trainer qualification –

• Graduate with minimum 5 years (with minimum 2 years of experience as Manager) of experience in EXIM operations (or)

• Diploma/Class XII with minimum 7 years (with minimum 2 years of experience as Manager) of experience in EXIM operations (or)

• Class X pass with minimum 10 years (with minimum 3 years of experience as Manager) of experience in EXIM operations

• Detailed knowledge of warehouse operations management including EXIM documentation, Freight Forwarding, Customs clearance, Business Development, Ocean Cargo, Air Cargo and Land transportation of goods, budgeting and resource management

• Has supervisory skills with good knowledge of IT systems in EXIM, reporting and data management skills

• The trainer should have the ability to read write and communicate in vernacular language, Hindi and English

Training Equipment - Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, MHE, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, PPEs, MHEs like Forklift, Reach stacker, pallet truck, barcode scanner, packaging devices, packing material, markers and stationery, GST guidelines, teaching board etc.

Documents

Contents · 2019-08-23 · Gateway (ICEGATE), Remote EDI System (RES), ERP, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc. Performance Criteria(PC)