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1Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Georgia is the seventh largest market for contact center-related talent. Moderate wages, a prominent headquarters base and a distinction for work ethic contribute to the success of this industry in the state.
While most of Georgia’s customer contact centers are in metro Atlanta, major teleservice and customer care centers are located all over the state. Georgia is home to 335 contact center operations, employing more than 173,000 workers.
A pipeline of 546 annual graduates from the state’s technical schools with related customer service certificates offers a steady stream of skilled workers. Georgia’s technical colleges offer customer service certifications, so that new and expanding businesses can take advantage of high-quality training.
Rome876
Atlanta117,810
Athens2,807
Augusta6,828
Macon3,262
Columbus5,103
Albany2,511
Valdosta1,674
Savannah3,744
Major Customer Care and Teleservice Metros in Georgia with Employment*
Georgia offers a variety of market sizes for contact center talent at moderate wages.
MSAContact
Center Jobs
Median Hourly
EarningsAtlanta 117,810 $17.27
Augusta 6,828 $13.62
Columbus 5,103 $14.51
Savannah 3,744 $15.57
Macon 3,262 $16.77
Athens 2,807 $14.79
Albany 2,511 $13.43
Gainesville 2,099 $15.11
Valdosta 1,674 $12.86
Dalton 1,580 $15.96
Warner Robins 1,292 $15.45
Brunswick 960 $13.96
Jefferson 895 $12.99
Rome 876 $17.02
LaGrange 742 $15.37
Source: EMSI 2018.3Q
Recent Customer Contact Locations, 2014-2018
*Locations with 50 or more employees. Occupations include: computer network support specialists, computer user support specialists, telemarketers, bill and account collectors, customer service representatives, reservation and ticket agents and travel clerks. Source: EMSI 2018.3Q; Georgia Power Community & Economic Development Contact Center Database, 2018.
336Number of customer care, corporate solutions and telemarketing operations in Georgia1
9,400Number of new jobs over the past five years from new or expanding contact center operations1
7thRanking of the Georgia market for highest number of contact center-related jobs2
546Number of students obtaining certificates in customer service and computer support in 20172
Contact CentersGeorgia is a leading contact center and business service center destination
Company Workers YearGlobal Call Center Solutions 600 2018
Instacart 425 2018
TTEC 400 2018
Sysnet Global Solutions 500 2017
Assurant 335 2017
Kaiser Permanente 816 2016
Voxpro 500 2016
Anthem Inc. (expansion) 450 2016
Hollis Cobb (expansion) 450 2016
1. Source: Contact Center Database, Georgia Power Community & Economic Development, 2018; 2. Source: EMSI 2018.3Q
Company Workers YearConvergys 450 2016
Sykes Corporation 400 2016
OnBrand24 (expansion) 140 2016
VXI Global Solutions 570 2015
Blue Cross Blue Shield Customer Service Hub 1,500 2014
Chime Solutions 1,120 2014
Unisys 700 2014
Total 9,356
Source: Contact Center Database, Georgia Power Community & Economic Development, 2018
2 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
The abundance of corporate headquarters drives a thriving contact center talent base.
Leading Contact Center Employment Hubs in the U.S.Atlanta is the fifth largest employment center in the country for contact center- related workers.
Georgia’s FORTUNE 500 CompaniesGeorgia ranks tenth among states with the most FORTUNE 500 headquarters locations.
State Rank Company
FORTUNE Rank
Revenues (in millions) Location
1 Home Depot 23 $100,904 Atlanta2 United Parcel Service 44 $65,872 Atlanta3 Delta Air Lines 75 $41,244 Atlanta4 Coca-Cola 87 $35,410 Atlanta5 Southern 126 $23,031 Atlanta6 Aflac 137 $21,667 Columbus7 Genuine Parts 177 $16,309 Atlanta8 WestRock 194 $14,860 Atlanta9 SunTrust Banks 303 $9,741 Atlanta10 Mohawk Industries 315 $9,491 Calhoun11 PulteGroup 341 $8,573 Atlanta12 Veritiv 346 $8,365 Atlanta13 AGCO 347 $8,307 Duluth14 HD Supply Holdings 430 $6,534 Atlanta15 NCR 432 $6,516 Atlanta16 Asbury Automotive Group 434 $6,457 Duluth17 Intercontinental Exchange 477 $5,834 Atlanta
Source: FORTUNE magazine, June 2018
Georgia is home to 17 FORTUNE 500 companies. Many of these headquarters locations include customer support and teleservice operations. Isolating those functions is difficult, resulting in undercounted customer contact center operations.
Assurant to Open Technical Support Center in Duluth with 335 New Jobs
“We are excited to continue to grow our presence in Duluth and the greater Atlanta area. The workforce talent in this region positions us well to continue to lead in delivering high-quality experiences for our customers.”
Manny Becerra, President of Connected Living, Assurant
Source: “Assurant to Create 335 Jobs in Gwinnett County,” Georgia Department of Economic Development press release, 12.13.2017
30,000 - 45,000
45,001 - 65,000
65,001 - 100,000
> 100,000
Empl
oym
ent
Rank
MSA Cont
act
Cent
er-
Rela
ted
Jobs
Med
ian
Hou
rly
Earn
ings
1 New York 244,259 $20.88
2 Dallas 145,267 $17.87
3 Los Angeles 142,475 $19.12
4 Chicago 141,041 $18.39
5 Atlanta 117,810 $17.27
6 Phoenix 112,062 $16.23
7 Miami 103,437 $15.08
8 Philadelphia 86,383 $18.80
9 Boston 83,352 $21.75
10 Houston 83,016 $17.59
Source: EMSI 2018.3Q
Note: MSAs with 30,000 or more workers shown.
3Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Most Affordable Contact Center Markets, Sorted by Lowest Average Hourly Wage*
Wage rates are competitive among some of the nation’s top customer contact locations.
The workforce in Atlanta and throughout Georgia is highly skilled with a strong work ethic. Customer contact center employers are able to find the employees they need at the right price here in Georgia.
State MSA Tota
l Em
ploy
men
t fo
r Se
lect
ed O
ccup
atio
ns
Hou
rly
Wag
e fo
r Se
lect
ed O
ccup
atio
ns
Com
pute
r U
ser
Supp
ort
Spec
ialis
ts
Com
pute
r N
etw
ork
Supp
ort
Spec
ialis
ts
Tele
mar
kete
rs
Bill
and
Acc
ount
Co
llect
ors
Cust
omer
Ser
vice
R
epre
sent
ativ
es
Res
erva
tion
and
Tr
ansp
orta
tion
Tic
ket
Age
nts
and
Trav
el C
lerk
s
GA AUGUSTA 6,828 $15.16 $23.16 $25.26 $12.51 $14.20 $13.76 $15.59
GA COLUMBUS 5,103 $16.70 $26.06 $36.31 $11.49 $17.38 $14.21 $17.04
VA Virginia Beach 23,414 $16.81 $25.33 $29.06 $10.21 $15.82 $14.96 $18.28
FL Miami 103,437 $16.82 $22.83 $27.33 $12.24 $19.63 $15.72 $16.88
FL Tampa 68,202 $16.97 $24.22 $31.31 $12.11 $16.80 $15.45 $17.49
FL Jacksonville 31,625 $16.99 $23.97 $32.77 $12.43 $14.78 $16.17 $17.79
TX San Antonio 47,914 $17.40 $25.29 $32.92 $13.75 $18.13 $15.64 $19.60
OK Oklahoma City 19,945 $17.56 $21.97 $29.18 $12.51 $17.11 $15.88 $20.16
GA MACON 3,262 $17.88 $22.56 $35.50 $11.32 $22.97 $16.59 $15.65
UT Salt Lake City 47,426 $18.00 $25.01 $27.92 $13.88 $15.64 $16.80 $17.96
NE Omaha 19,399 $18.13 $24.26 $27.20 $12.69 $16.84 $16.74 $18.20
AZ Phoenix 112,062 $18.18 $24.41 $32.87 $14.93 $16.94 $16.70 $20.94
GA SAVANNAH 3,744 $18.32 $22.12 $37.63 $12.64 $14.75 $16.93 $12.95
MO Kansas City 40,922 $18.57 $23.25 $29.63 $12.90 $16.30 $17.34 $20.44
PA Pittsburgh 36,264 $18.62 $23.71 $29.97 $11.92 $17.74 $17.06 $20.94
OH Cleveland 27,508 $18.81 $22.93 $26.76 $11.48 $16.63 $17.90 $17.25
NC Charlotte 46,323 $19.47 $27.68 $27.68 $14.43 $16.86 $17.79 $18.10
GA ATLANTA 117,810 $19.47 $26.33 $34.41 $12.38 $18.04 $17.27 $18.26
TX Houston 83,016 $20.12 $30.23 $36.07 $13.74 $19.20 $16.68 $22.44
TX Dallas 145,267 $20.23 $25.59 $38.93 $14.34 $20.74 $17.69 $20.50
PA Philadelphia 86,383 $20.39 $26.29 $32.88 $13.63 $18.37 $18.65 $20.15
IL Chicago 141,041 $20.52 $26.31 $35.07 $13.49 $18.02 $18.60 $20.98
CA San Diego 33,179 $21.20 $28.48 $34.20 $14.72 $19.81 $18.66 $20.90
MD Baltimore 39,416 $21.28 $27.27 $35.40 $12.48 $19.64 $18.19 $17.45
CA Los Angeles 142,475 $21.31 $27.87 $36.12 $14.71 $20.71 $18.85 $19.54
CO Denver 48,768 $21.57 $29.95 $33.11 $14.35 $19.96 $18.85 $20.24
MN Minneapolis 66,815 $21.59 $27.87 $28.58 $15.52 $18.65 $20.03 $23.17
WA Seattle 59,478 $23.45 $31.50 $39.08 $17.86 $18.86 $19.98 $19.37
NY New York 244,259 $23.32 $31.13 $40.67 $13.95 $23.66 $20.20 $19.34
DC Washington 79,620 $25.06 $31.07 $29.98 $14.71 $23.36 $20.38 $21.28
Source: EMSI 2018.3Q*Includes top employment markets and Georgia MSAs
Customer Experience Firm TTEC Brings Up to 500 Jobs to Gwinnett
“Atlanta provided an excellent market opportunity to create a new Humanify Customer Engagement Center, given its outstanding labor force.”
Martin DeGhetto, Chief Operating Officer, TTEC
Source: “Customer experience firm TTEC bringing up to 500 jobs to Duluth area,” Gwinnett Daily Post, 6.27.2018
State Cost
of
Doi
ng
Bus
ines
s
Uni
t
Labo
r Co
st
Ener
gy
Stat
e an
d
Loca
l Tax
Texas 89.0 95.6 79.2 77.0Oklahoma 91.2 101.8 75.1 77.5Pennsylvania 94.7 94.2 94.5 99.2Missouri 96.5 101.0 87.8 84.8Washington 97.5 102.6 72.4 98.4Utah 97.6 101.4 83.5 100.3Illinois 98.1 101.2 88.3 94.0Georgia 98.1 100.0 92.8 95.4Alabama 100.8 10.4 97.4 81.8New York 101.0 90.8 127.5 146.0Virginia 101.5 106.7 83.9 84.7Maryland 103.4 103.6 110.6 91.1Minnesota 103.7 105.7 94.5 106.8Arizona 106.6 110.8 94.5 94.5Florida 105.1 107.2 97.8 98.8Colorado 108.0 113.4 97.5 89.1Washington, DC 108.9 107.1 115.3 142.9California 113.5 104.4 153.3 110.8
Source: Moody’s Economy.com State Cost of Doing Business Index, July 2018 (2016 data). The U.S. average equals 100. Georgia falls at or below the U.S. average in all four categories.
Cost of Doing Business Comparison
According to Moody’s Economy.com, Georgia’s overall cost of doing business is just below the national average. Low energy costs and low state and local tax burden are among the state’s strengths.
4 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Georgia’s pro-business climate attracts businesses from a variety of industries.
• Single-factor apportionment based on sales in Georgia applied against a flat 5.75 percent corporate income tax rate
• Right-to-work status
• Employment-at-will status
• Pro-business incentive package, including:
- Job tax credits for new and existing industry. Credits range from $1,250 to $4,000 per new job created and depend on location. Higher credits are awarded to companies locating in the most economically-challenged counties in the state.
- The highest-level job tax credits are available to companies locating in specially designated “opportunity zones,” “enterprise zones” or “military zones.”
- Retraining tax credits are available to employers bringing existing employees up to speed on new equipment or technology.
- Education tax credits are available for basic skills training.
- Various tax credits are available to companies that provide or sponsor child care facilities for their employees.
- Customized, no-cost skill-based training for employees.
For details on county designations, special incentive zones and incentives, see “Georgia’s Business Incentives” at www.SelectGeorgia.com.
Georgia is a pro-business state. An aggressive incentives program, favorable tax rates, favorable conditions for employers and programs to accelerate the permitting and development processes make Georgia the right place to start and grow a business. Georgia’s current corporate income tax rate is 5.75 percent, ranking it among the top 10 states with the lowest corporate income tax rate.
The Georgia Department of Labor (DOL) assists new and existing businesses with their hiring process by providing recruitment, screening and referrals at no charge to Georgia employers or applicants.
Georgia DOL Recruitment Resources and Services
The Technical College System of Georgia offers a Certified Customer Service Specialist Program (CCSS) to support Georgia’s growing customer service workforce needs. This program is offered at eight different technical college campuses spread throughout the state.
CCSS graduates master skills such as information sharing, customer service and managing the difficult customer.
Certified Customer Service Specialists Program
Georgia is consistently recognized as a top state for business.
Site Selection
“Top U.S. Business Climates”
1. Georgia
2. North Carolina
3. Texas
4. Ohio
5. TennesseeSouth Carolina
Source: “2018 Top State Business Climate Rankings,” Site Selection magazine, November 2018
Area Development
“Top States for Doing Business”
1. Georgia
2. Texas
3. Alabama
4. Tennessee
5. South Carolina
Source: “Top States for Doing Business 2018, Site Consultant Survey,” Area Development Magazine, September 2018
5Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
75
75
28 5
9855 75
1 8 5
9 5
1 6
8 5
8 5
20
20
40 0
Calhoun
Decatur
Upson
Coweta
Pike
Dade
Chattooga
Walker Murray
Colquitt
Coffee
Clinch
Peach
Houston
DeKalb
Gwinnett
Hall Banks
Elbert
Warren
Brantley
Wayne
Glynn
McIntosh
Montgomery
Candler
Burke
L incoln
Quitman
Haralson
Paulding
Atkinson
Crawford
Wheeler
Johnson
Barrow
Jackson
Putnam
Greene
Union
Long
Richmond
Grady
Troup
Chattahoochee
RandolphTerrell
Taylor
Bartow
Cobb
Catoosa
Pickens
Lowndes
Crisp
Jones
Twiggs
Rockdale
Newton
Clarke
Madison
Dawson
Evans
Bulloch
Bryan
Baker
Mitchell
Harris
Webster
Schley
Spalding
Gordon
Worth
Dodge
Telfair
Jeff Davis
Oglethorpe
Hancock
Franklin
L iberty
Emanuel
Glascock
Seminole
Muscogee
Stewart
Talbot
Sumter
FayetteClayton
Turner
Cook
Lanier
Lee
Macon
Pulaski
Ben Hill
Washington
Lamar
Forsyth
Baldwin
Wilkes
White
Towns
Stephens
Ware
Camden
Treutlen
Jefferson
Screven
Clay
Miller
Meriwether
Marion
Floyd
Fulton
Whitfield
Gilmer
Thomas
Tift
Dooly
Bibb
Henry
Oconee
Pierce
Toombs
Jenkins
Tattnall
Effingham
Columbia
Heard
Douglas
Cherokee
Fannin
Berrien
Echols
Jasper
Walton
Hart
LumpkinHabersham
Chatham
Early
Dougherty
Polk
Carroll
Brooks
Irwin
Monroe
Wilcox
Bleckley
Wilkinson
Laurens
Butts
MorganTaliaferro
Rabun
Bacon
Appling
Charlton
McDuffie
Source: Contact Center Database, Georgia Power Community & Economic Development,2018Note: Partial contact centers include locations that have a contact center housed within a larger function such as headquarters or distribution.
Contact Centers Full and Partial Contact Centers with 50+ Employees
Fu l l
Par t i al
Typ e
< al l o th e r val u es>
Fu l l
Par t i al
Typ e
< al l o th e r val u es>
Full Partial
6 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Company Metro Area (City) Employment Line of Business Function
ADP LLC Call Center Atlanta 499 Tax Credit Services Customer Support Services
Allconnect Inc. Call Center Atlanta 200 Telecommunications Customer Service Telecommunications Customer Service
Alorica Inc. Atlanta (Marietta) 300 Customer Contact Services Customer Contact Solutions Outsourcing
American Express Consumer Travel Call Center Atlanta (Lawrenceville) 80 Travel/Hospitality/Entertainment Traveler Customer Call Center
Anthem Inc. Call Center Savannah 80 Insurance Customer Service
Aspirion Health Resources LLC Columbus 90 Adjustment & Collection Services Adjustment & Collection Services
Assurant Inc. Service Center Atlanta (Duluth) 950 Insurance Customer Service, Claims Processing
Atlanta Gas Light Co. Call Center Atlanta (Riverdale) 170 Natural Gas Distribution Customer Care Center
Bay Area Credit Service LLC Atlanta (Norcross) 100 Adjustment and Collections Services Adjustment and Collections Services
Birch Communications Inc. Atlanta 400 Communications Services Customer Service, Training Center
Birch Communications Inc. Operations Center Macon 240 Communications Services Customer Service
Blue Cross Blue Shield of Georgia Columbus 2,000 Insurance Large Customer Support Division (Claims, Operations, Clinical Management)
C2C Resources LLC Atlanta 50 Adjustment & Collection Services Adjustment & Collection Services
CarMax Auto Finance Atlanta (Kennesaw) 700 Finance Customer Service
Chat Comm 911 Atlanta 60 Call Center Services Call Center Services
Chime Solutions Inc. Atlanta (Morrow) 400 Contact Center Staffing Contractor Staffing Solutions, Contact Center Services
Coca-Cola Refreshments Inc. Call Center Atlanta (Alpharetta) 500 Beverage Manufacturing Customer Support Customer Service
Computer Generated Solutions Inc./CGS Atlanta (Peachtree Corners) 355 Computer Hardware & Software,
Systems DesignOutsourced Call Center Services, Help Desk Solutions
Concentra Solutions Inc. 50 Telemarketing/Call Center Services Telemarketing/Call Center Services
Contract Callers Inc. Augusta 147 Call Center Services Collections, Field Service Projects, Call Center Services
Convergent Contact Solutions Augusta 305 Customer Contact Center Customer Service
Convergent Outsourcing Inc. Atlanta 450 Banking/Finance/Credit/Tax Collections, Customer Contact
Convergys Corp. Valdosta 400 Business Services Customer Service Operations for Client Companies
Convergys Corp. Columbus 400 Business Services Back Office Support
Coxe Curry & Associates Atlanta 50 Computer Processing & Data Preparation Call Center Services
Credigy Solutions Inc. Atlanta (Norcross) 150 Adjustment & Collections Services Adjustment & Collections Services
Delta Air Lines Inc. Augusta 205 Air Transportation Reservations Center
DialAmerica Inc. Athens 500 Customer Contact Services Customer Contact Services
E*TRADE Financial Corp. Call Center Atlanta (Alpharetta) 700 Banking/Finance/Credit/Tax Customer Service, Customer Contact
Electrolux Major Appliances Call Center Augusta 500 Manufactured Goods Customer Support Services
Express Scripts Inc. St. Mary's (No MSA) 300 Retail/Wholesale Trade Services Customer Service
Faneuil Inc. Atlanta (Kennesaw) 175 Accounting-Billing Offices Accounting-Billing Offices
Financial Asset Management Systems Inc. Atlanta (Tucker) 180 Adjustment & Collection Services Adjustment & Collection Services
Financial Asset Management Systems Inc. Atlanta (Woodstock) 180 Adjustment & Collection Services Adjustment & Collection Services
First Financial Asset Management Atlanta (Norcross) 130 Adjustment & Collection Services Adjustment & Collection Services
Georgia Power Co. Customer Care Center Atlanta (McDonough) 500 Utility Customer Service, Customer Contact
Global Call Center Solutions Columbus 600 Call Center Services Call Center Services
Hamilton Relay Albany 239 Telephone Communication Captioned Telephone Services
Hamilton Relay Columbus 150 Telephone Communication Captioned Telephone Services
Hollis Cobb Atlanta (Duluth) 130 Accounting Services Collections, Billing Services
Honeywell Global Service Response Center Atlanta 150 Industrial Machinery & Equipment Customer Contact
HSI Financial Services LLC Atlanta 50 Business Services Adjustment & Collection Services
Full Customer Contact Centers in Georgia (50 or more employees)
7Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Full Customer Contact Centers in Georgia (50 or more employees)
Company Metro Area (City) Employment Line of Business Function
IBM Corp Atlanta (Smyrna) 450 Computer Hardware & Software Customer Support Services
Incomm Inc. Atlanta (Norcross) 80 Telephone Communications Customer Service
Instacart Atlanta 425 Grocery Delivery Service Customer Experience Center
Internal Revenue Service Center Atlanta (Chamblee) 4,311 Government Customer Service Center
Kaiser Permanente Atlanta (Duluth) 300 Healthcare Provider Customer Service
LogistiCare Solutions LLC Call Center Atlanta (College Park) 275 Local Passenger Transportation Customer Service
Message Technologies Inc. Atlanta 60 Answering Service Answering Service
Momentum Telecom Atlanta (Cartersville) 132 Telecommunications Customer Service
MSC Industrial Supply Co. Call Center Atlanta (Mabelton) 446 Retail/Wholesale Trade Services Call and Fulfillment Center
National Credit Systems Inc. Atlanta (College Park) 100 Adjustment & Collection Services Adjustment & Collection Services
National EMS Inc. Call Center Athens 90 Emergency Medical Services Customer Contact
Nations Recovery Center Inc. Atlanta (Doraville) 90 Adjustment & Collection Services Adjustment & Collection Services
NCR Corp. Center of Excellence Atlanta (Peachtree City) 150 Business Services Help Desk, Customer Support, Training
New York Life Insurance Co. Atlanta (Alpharetta) 120 Insurance Agents, Brokers, Service Customer Service
OmegaFi Columbus 73 Adjustment & Collection Services Adjustment & Collection Services
OnBrand24 Savannah 60 Customer Contact Services Customer Contact Services
Onshore Outsourcing Glennville (No MSA) 150 Technology Services Customer Contact Services
Orkin Pest Control Call Center Atlanta (Covington) 200 Pest & Termite Treatment Services Customer Service
PharmaCentra LLC Americus (No MSA) 300 Software Development, Pharmaceutical Industry Customer Contact
Philips Healthcare Customer Solutions Atlanta (Alpharetta) 550 Healthcare Equipment Customer Care Center, Technical Support
PointClear LLC Atlanta (Duluth) 65 Call Center Services Call Center Services
QTS Atlanta (Suwanee) 200 Computer Facilities Management Services Customer Service
Radial Inc. Brunswick 400 Internet E-commerce or Sales Customer Service, Customer Contact
RGL Associates Inc. Brunswick 80 Adjustment & Collection Services Adjustment & Collection Services
Ricoh Americas Corp. Call Center Atlanta (Duluth) 515 Retail/Wholesale Trade Services Customer Service, Customer Contact
Ruffalo Noel Levitz Athens 60 Business Services Customer Service
S2G Support Services Group Atlanta 50 Customer Contact Services Customer Contact Services
Sequium Asset Solutions LLC Atlanta (Marietta) 150 Banking/Finance/Credit/Tax Collections Services, Customer Contact
SITEL Corp. Augusta 500 Customer Contact Services Shared Services, Customer Contact
Southwest Airlines Atlanta Customer Support & Services (CS&S) Call Center Atlanta 676 Air Transportation Customer Service, Reservations Center
Sprint Corp. Call Center Atlanta 850 Telecommunications Customer Service, Shared Services
State Farm Insurance Co. Operations Atlanta 2,000 Insurance Customer Service Insurance Customer Service
Sykes Enterprises Rome 400 Customer Care Management Solutions & Services
Customer Care Management Solutions & Services
SysNet Global Solutions Atlanta 500 Computer Processing & Data Preparation Computer Processing & Data Preparation
TeleNet Marketing Solutions LLC Athens (Bogart) 70 Call Center Services Call Center Services
Teleperformance Augusta 320 Customer Contact Services Customer Service
Teleperformance Albany 530 Customer Contact Services Customer Service
The Home Depot Call Center Atlanta (Kennesaw) 754 Retail/Wholesale Trade Services Customer Service
Thermo Fisher Scientific Inc. Call Center Atlanta (Suwanee) 130 Manufactured Goods Customer Service, Order Processing Center
T-Mobile USA Inc. Augusta 608 Communications Services Customer Service
TopTel USA Atlanta (Dunwoody) 50 Customer Contact Center Customer Contact Center
Transworld Systems Inc. Atlanta 65 Adjustment & Collection Services Adjustment & Collection Services
TSYS Atlanta (McDonough) 450 Credit Card & Payment Processing Customer Service Center
TTEC Atlanta (Duluth) 400 Telemarketing/Call Center Services Telemarketing/Call Center Services
8 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Partial Contact Centers in Georgia (50 or more employees)
Partial contact centers include locations that have a contact center housed within a larger function such as headquarters or distribution.
Georgia’s diverse employer base serves industry segments ranging from retail to finance to heavy manufacturing and provides jobs for thousands of Georgians. The state’s largest companies often employ customer care and teleservice workers.
Company Metro Area (City) Employment Line of Business Function
Unisys Augusta 300 Information Technology Customer Service
Urban Outfitters Augusta (Martinez) 105 Retail Clothing National Customer Service, IT Support
Victory Recovery Services Inc. Atlanta (Buford) 50 Adjustment & Collection Services Adjustment & Collection Services
Vital Solutions Inc. Atlanta (Norcross) 200 Business Services, Collections Services Collection Services
VoiceNation LLC Gainesville (Buford) 80 Live Answering Services Customer Service
Voxpro Athens 500 Customer Contact Services Center of Excellence (Customer Experience, Technical Support)
VXI Global Solutions Atlanta (College Park) 570 Customer Contact Center Customer Contact Center
Wipro Technologies Atlanta (Chamblee) 120 Computer Related Services IT Consulting, Outsourcing
WOW! Call Center Augusta 380 Communications Services Customer Support Services
Zcorum Customer Care Center Gordon (No MSA) 130 Communications Services Customer Care Center
Full Customer Contact Centers in Georgia (50 or more employees)
Company Metro Area (City) Line of Business Function
Aaron's Inc. Atlanta (Kennesaw) Franchisors & Licensors Customer Service Center
Abraham Baldwin Agricultural College Tifton (No MSA) Colleges, Junior, & Technical Institutes Student Support
ACI Worldwide Inc. Atlanta (Norcross) Computer Hardware & Software Systems Design Customer Support Services
Ackerman Security Systems Atlanta (Norcross) Security Systems Services Customer Support Services
ADP LLC Atlanta (Alpharetta) Business Services Call Center Services, HR, Payroll Processing
ADP LLC Augusta Business Services Customer Support, Payroll Processing
Advanced Disposal Services Inc. Atlanta (Ball Ground) Refuse Systems Customer Support Services
AFLAC Inc. Columbus Insurance Large Customer Support Division
Albany State University Albany University Student Support
Aliera Healthcare Inc. Atlanta (Sandy Springs) Accident & Health Insurance Insurance Customer Service
American Home Shield Corp. LaGrange (No MSA) Insurance Customer Service and Claims Processing
American International Group Inc./AIG Atlanta (Alpharetta) Insurance Customer Service and Claims Processing
Aon Integramark Atlanta (Alpharetta) Surety Insurance Insurance Customer Service
ApolloMD Atlanta (Sandy Springs) Temporary Help Services Customer Service
Ashworth College Atlanta (Norcross) Schools, Vocational, Other Student Support
Associated Credit Union Atlanta (Norcross) Credit Union Customer Support Services
Assurant Specialty Property Atlanta Insurance Customer Service and Claims Processing
AT&T Inc. Augusta Communications Services Customer Support Services
AT&T Mobility Cedartown (No MSA) Communications Services Customer Support Services
Atlanta Postal Credit Union Atlanta Credit Unions Customer Support Services
Automobile Protection Corp/EasyCare Atlanta (Norcross) Insurance Customer Service
Baker & Taylor Inc. Distribution Center Commerce (No MSA) Manufactured Goods Customer Service
Bank of America Atlanta (Norcross) National Commercial Banks Collection Services
Bank of America Merrill Lynch Dealer Finance Atlanta (Alpharetta) Banking Customer Support Services
BCD Travel Atlanta Travel, Hospitality, Entertainment Customer Support Services
Benevis LLC Atlanta (Marietta) Dentists Offices & Clinics Customer Support Services
9Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Partial Contact Centers in Georgia (50 or more employees)
Company Metro Area (City) Line of Business Function
Better Homes & Gardens Real Estate Metro Atlanta Real Estate Customer Support Services
BizChair.com Atlanta (Canton) Office Products Customer Service
Blue Cross Blue Shield of Georgia Atlanta Insurance Large Customer Support Division
BrandBank Operations Center Atlanta (Lawrenceville) Banks Customer Support Services
Brasseler USA Savannah Manufactured Goods Customer Service
burton + BURTON Athens (Bogart) Toys & Hobby Goods & Supplies Customer Support Services
Buyers Protection Group Inc. Atlanta (Alpharetta) Home Inspection Services Customer Service
CallRail Atlanta Prepackaged Software Customer Support Services
CAN Capital Atlanta (Kennesaw) Finance, Insurance, and Real Estate Sales and Customer Service
Carestream Dental LLC Atlanta Business Services Customer Service
CenturyLink Inc. Atlanta (Norcross) Communications Customer Service
Ceridian Corp Atlanta Business Services Customer Support, Payroll Processing
Change Healthcare Atlanta Healthcare Collections
Chemical Products Corp. Atlanta (Cartersville) Chemical Manufacturing Customer Support Services
Cherokee Carpet Industries Inc. Dalton Rugs & Carpets Customer Service
CIOX Health Atlanta (Alpharetta) Health Information Technology Customer Service
CMD Group LLC Atlanta (Norcross) Periodicals, Publishing, Printing Customer Support Services
Comcast Cable Communications Inc. Atlanta Communications Services Customer Service
Community Loans of America Inc. Atlanta Personal Credit Institutions Customer Service
Conduent Inc. Atlanta Computer Integrated Systems Design Client Services
Cooling & Winter LLC Atlanta (Marietta) Legal Services Client Services
Cotiviti Holdings Inc. Atlanta Healthcare Payment Services Customer Support, Technical Help
CPO Commerce LLC Atlanta (Lawrenceville) Hardware Customer Support Services
CribMaster Atlanta (Marietta) Computer Programming Services Customer Support Services
Delta Community Credit Union Atlanta (Hapeville) Credit Unions Customer Support Services
Delta Dental Insurance Co. Atlanta (Alpharetta) Hospital & Medical Service Plans Customer Service and Claims Processing
Dentistry for Children PC Atlanta Dentists Offices & Clinics Customer Support Services
EarthLink Inc. Atlanta Radiotelephone Communications Customer Service
Eaton Lighting Solutions Atlanta (Peachtree City) Manufactured Goods Customer Service and Billing
ELEAD1ONE Valdosta Software Products & Services Customer Service
Emory Healthcare Orthopaedics Atlanta Doctors, Medical, Offices & Clinics Customer Service
Encompass Insurance Co. Atlanta (Duluth) Insurance Customer Service
Equifax Inc. Atlanta Banking/Finance/Credit/Taxes Customer Service
Equifax Inc. Data Center Atlanta (Alpharetta) Banking/Finance/Credit/Taxes Customer Service
Essendant Atlanta (Suwanee) Stationery and Office Supplies Customer Service
Fidelity Bank Operations Center Atlanta State Commercial Banks Customer Service
First Investors Servicing Corp. Atlanta Personal Credit Institutions Customer Service
FleetCor Technologies Inc. Atlanta (Norcross) Business Services Customer Service
Fresenius Medical Care Atlanta (Kennesaw) Kidney Dialysis Center Customer Service
Gas South LLC Atlanta Natural Gas Transmission Customer Service
GEICO Macon Insurance Customer Service and Claims Processing
Georgia Aquarium Atlanta Aquarium Customer Services
Georgia Farm Bureau Mutual Insurance Co. Macon Insurance Customer Service
Georgia-Pacific LLC Atlanta Manufactured Goods Shared Services, Customer Support
Good2Go Auto Insurance Atlanta Insurance Customer Service
Greenway Health LLC Atlanta (Carrollton) Business Services Customer Service, Technical Support
Gwinnett Technical College Atlanta (Lawrenceville) Technical Institutes Student Support
Habitat for Humanity International Inc. Atlanta Individual & Family Social Services Customer Service
10 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Company Metro Area (City) Line of Business Function
Home Depot Inc. Atlanta Lumber & Other Building Materials Customer Service, Shared Services
Hugo Boss Distribution Midway (No MSA) Clothing & Accessories Customer Service
Humana Inc. Atlanta (Roswell) Hospital & Medical Service Plans Customer Service
Ingo Money Inc. Atlanta (Alpharetta) Internet Banking Customer Service
Internap Network Services Corp. Atlanta Computer Facilities Management Services Computer Facilities Management Services
Jackson EMC Jefferson (No MSA) Electric Services Customer Service
Kendrick Paint & Body Shop Augusta Body Repair Shop Customer Support Services
Kids II Inc. Atlanta Games & Toys Customer Support Services
Larson-Juhl Atlanta (Norcross) Manufactured Goods Customer Support Services
Lectra USA Inc. Atlanta (Marietta) Technology Solutions Customer Support Services
LexisNexis Risk Solutions Atlanta (Alpharetta) Business Services, Credential Verification Customer Service, Transaction Processing
LGE Community Credit Union Atlanta (Marietta) Credit Unions Customer Service
LOMA Atlanta Associations, Business Customer Service
Lufthansa Cargo Americas Atlanta (College Park) Air Transportation Customer Service
Lund International Inc. Ventshade Division Atlanta (Lawrenceville) Motor Vehicle Parts & Accessories Customer Support Services
MarketSource Corp. Atlanta (Alpharetta) Communications Services Customer Service
MAXIMUS Inc. Georgia Families Atlanta Individual & Family Social Services Customer Service
McKesson Technology Solutions Atlanta (Alpharetta) Computer Hardware & Software, Systems Design Customer Support Services
McMaster-Carr Supply Co. Atlanta (Douglasville) Industrial Supplies Customer Service
Meggitt Training Systems Inc. Atlanta (Suwanee) Training Shared Services, Customer Service
Mohawk Industries Inc. Dalton Manufactured Goods Sales and Customer Service
NCR Corp. Atlanta Computer Hardware & Software, Systems Design Help Desk
OneDigital Health & Benefits Atlanta Insurance Customer Service
Optum Inc. Atlanta Insurance Customer Service and Claims Processing
Orkin LLC Atlanta Business Services Customer Service
OrthoGeorgia Macon Doctors, Medical, Offices & Clinics Customer Service
Palmetto GBA LLC Augusta Business Services Customer Service
Parts Authority Inc. Atlanta (Norcross) Motor Vehicle Supplies & New Parts Customer Support Services
Peachtree Packaging Inc. Atlanta (Lawrenceville) Corrugated & Solid Fiber Boxes Customer Service
Piedmont Athens Regional Medical Center Athens Hospitals, General Medical & Surgical Client Services
Pier 1 Imports Inc. Distribution Center Savannah Miscellaneous Homefurnishings Stores Customer Service
Primerica Inc. Atlanta (Duluth) Insurance Customer Support, Debt Collection
ProCare Rx Gainesville Computer Programming Services Customer Service
Prometeon Tyre Group Co. Ltd Rome Manufactured Goods Customer Service
Quest Diagnostics Inc. Atlanta (Tucker) Medical Laboratories Client Services
Randstad USA Atlanta Business Services Support Services, Customer Contact
Response Mine Interactive Atlanta Advertising Agencies Customer Service
Ricoh Americas Corp. Atlanta (Tucker) Office Products Customer Service
Ricoh USA Inc. Accounting Center Macon Office Products Customer Service
Rinnai America Corp. Atlanta (Peachtree City) Air Conditioning & Heating Equipment Customer Support Services
Ritz-Carlton Atlanta Atlanta Hotel Reservations
Robins Financial Credit Union Warner Robins Credit Unions Customer Service
Royal Metal Products Inc. Atlanta (Temple) Sheet Metal Work Customer Support Services
Ryder Shared Services Center Atlanta (Alpharetta) Transportation Services Customer Service
Sage Atlanta Computer Hardware & Software, Systems Design Customer Support and Help Desk
Scientific Games International Inc. Atlanta (Alpharetta) Computer Systems Design Technical Support
11Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, October 2018
Company Metro Area (City) Line of Business Function
Scott Logistics Corp. Rome Transportation, Logistics Customer Service
ServiceCheck Atlanta Computer Processing & Data Preparation Customer Service
Shaw Industries Dalton Manufactured Goods Customer Service
Shaw Industries Atlanta (Cartersville) Manufactured Goods Customer Service
Snapping Shoals EMC Atlanta (Covington) Utility Customer Service
Southeastern Mills Inc. Rome Food Processing Customer Service
Southeastrans Inc. Atlanta (College Park) Local Passenger Transportation Customer Service
Southern Co. Gas Atlanta Natural Gas Utility Sales and Customer Service
Southern Prosthetic Supply Inc. Atlanta (Alpharetta) Medical Equipment & Supplies Customer Service
SPH analytics Atlanta (Duluth) Computer Processing & Data Preparation Phone Surveys, Call Center Services
State Farm Insurance Co. Claims Atlanta (Duluth) Insurance Claims Processing
Stone Mountain Park Atlanta (Stone Mountain) Amusement & Recreation Services Customer Service, Reservations
Teachers Retirement System of Georgia Atlanta Insurance Customer Service
The Hartford Atlanta (Alpharetta) Insurance Customer Service
TOTO USA Inc. Atlanta (Fairburn) Manufactured Goods Customer Support Services
TransUnion LLC Atlanta Business Services Credit Reporting Services
Travelers Atlanta (Alpharetta) Insurance Customer Service, Claims Processing
Travelport GDS Atlanta Internet E-commerce or Sales Customer Service
TSYS Loyalty & Prepaid Atlanta (Alpharetta) Business Consulting Services Customer Service
TSYS/Total System Services Inc. Columbus Business Services Customer Service, Credit Card Processing
Tyson Foods Inc. Macon Poultry Processing Customer Service
United Acceptance Inc. Atlanta (Smyrna) Business Services Customer Service
United Way of Greater Atlanta Atlanta Social Services Customer Service
Verint Systems Inc. Atlanta (Alpharetta) Computer Integrated Systems Design Customer Service
Verizon Telematics Atlanta Computer Programming Services Customer Service
Verizon Wireless Atlanta (Alpharetta) Communications Services Customer Service
Vision Wireless Augusta Communications Services Help Desk
Walton EMC Atlanta (Monroe) Electric Services Customer Service
Wells Fargo Financial Services Macon Retail/Wholesale Trade Services Customer Service
Windstream Communications Baldwin (No MSA) Radiotelephone Communications Customer Service
Winn Army Community Hospital Fort Stewart Hospital Customer Service
Yamaha Motor Corp. USA Atlanta (Kennesaw) Motor Vehicle Supplies & New Parts Customer Support Services
Georgia Power Community & Economic Development
75 Fifth Street NW, Atlanta, GA [email protected]
www.SelectGeorgia.com
Doug Coffey 404-506-3416 [email protected]
Walt Farrell 404-506-2243 [email protected]
MaryBeth Flournoy 404-506-1560 [email protected]
Charlie Moseley 404-506-3432 [email protected]
Brenda Robbins 404-506-6617 [email protected]
Charles Stallworth 404-506-2312 [email protected]
11.12.18
Georgia Power has been helping companies locate in our state for 90 years. We offer a full array of products and services available at no cost. To receive confidential, proven assistance, please contact one of our experienced professionals:
