CONTACT CENTER.RO

Contact Center Ro has been successfully operating on the

market since March 2003.

Started in Cluj-Napoca (Romania), in October 2005 has opened

a branch office in Bucharest; in 2007 a new branch office will be

open in Sibiu.

Contact Center Ro mission is to provide inbound and outbound

services for the E.U. and the Romanian market.

Contact Center Ro offers call center services with highly

trained personnel, advanced technological solutions and very

appealing prices.

In 2005 Contact Center Ro has achived a certification ISO9000

Prices include all the costs (agents, supervisors, account, voice

and datas transport from Milan, hardware, software) out of the

initial training for the supervisor (from 700 to 1.500 euro) and

for the first group of 8 agents (80 to 150 euro/agent)

Our prices :

inbound services from 0,34 euro cents per minute;

outbound services from 9,75 euro per hour.

P E O P L E

More than 220 well educated agents handling contacts in:

•English

•Italian

•French

•Spanish

•German

•Hungarian

•Romanian

20 Supervisors/Team leaders

More than 2.400.000 calls handled per year

Calls from 13 nations (Italy, Uk, Ireland, Belgium, France, Spain, Norway, Finland, Sweden, Germany, Austria, Hungary, Romania).

S T R U C T U R E

CLUJ NAPOCA site

More than 200 stations (104 stations in Cluj Napoca, 58

stations in Bucharest, 52 in Milan)

Multipurpose stations (in/out-bound) Terminal Windows/ PC

Win200/XP

Phones by Infomaster, Alcatel 4400

CITRIX Presentation Server

ISDN E1 telephone connection

Internet connections via four 2Mb dedicated channels IPVPN –

MPLS technology

Telephone connections via VOIP technology

S E R V I C E S

Inbound Contact Center

•Courtesy calls

•Help desk

•Complains

•Client overflow

•Multi languages services

Market Research

Telemarketing

Back office

C L I E N T S

•Ryanair (airlines)

•Somedia (media - Gruppo L’Espresso)

•Finint (Wester Union agent in Italy)

•Philips Morris

•Aqua

•Dinamiche