Consumer Protection & Its Legal Framework

8/20/2019 Consumer Protection & Its Legal Framework

1/38

PROJECT ON

CONSUMER PROTECTION

AND

ITS LEGAL FRAMEWORK

PAPER – XXXVII

MENTOR – Dr. SUNITA

COLLEGE – DAULAT RAM COLLEGE

UNIVERSITY – DELHI UNIVERSITY

PREPARED & SUBMITTED BY:

RICHA BHATIA

B.COM (HONS.) IIIRD YEAR

ROLL NO.: 13

DAULAT RAM COLLEGE


2/38

DELHI UNIVERSITY


3/38

DECLARATION

I !"#$ "% "'r!"'$ *"$!$% + ,$ $$- ,$

'%+r!"'+% -+%"'%$ '% ,'* /r+0$- '* ",$%'-

"% '* %+ /2"'"r'4$ +r -+/'$ "25$' '%-2*'$ +

*+!$ /+'%* r+! r$2$"% 0+r%"2*6 5++#* "%

7$5*'$* +r 7,'-, $ r$$r$%-$* ,"$ 5$$% '$%

+ ,$ r$*/$-'$ *+r-$*.

I "#$ r$*/+%*'5'2'8 +r ,$ $%'%$%$** + ,$

'%+r!"'+% r%'*,$ '% ,'* /r+0$-.

Dr.SUNITA Dr. (Mr*.) MEETA MATHUR

MENTOR TEACHER INCHARGE

RICHA BHATIA

B.COM (HONS) IIIRD YEAR

ROLL NO. – 13

DAULAT RAM COLLEGE


4/38

AC9NOLEDGEMENT

I "! r"$2 + +r -+22$$6 DAULAT RAM

COLLEGE6 +r /r+''% "% +//+r%'8 +

/r$/"r$ " /r+0$-. I +7$ !8 '%$5$%$** +

Dr.SUNITA6 !8 M$%+r6 "% Mrs. MEETA

MATHUR 6 T$"-,$r I%-,"r$6 +r /r+''% ,$'r

'%"2"52$ '"%-$6 *$*'+%* "%

$%-+r"$!$%6 7',+ 7,'-, ,$ /r+0$- !"8 %+

,"$ "#$% ,$ *,"/$ ' '%"2286 ,"*.

I 2++# +r7"r + 8+r "2"52$ *$*'+%*

r$"r'% ,'* /r+0$-.

RICHA BHATIA

B.COM (HONS.) IIIRD YEAR

ROLL NO. – 13

DAULAT RAM COLLEGE


5/38

CONTENTS:

1. I%r+-'+%

;. C+%*!$r Pr+$-'+% A-6 1


6/38

C,"/$r @ 1

INTRODUCTION

R'*$ + C+%*!$r A7"r$%$**

% I%'" ,$ -+%-$/ + -+%*!$r "7"r$%$** '* %+ %$7. R$$r$%-$* +

,$ /r+$-'+% + -+%*!$r* '%$r$* ""'%* $/2+'"'+% 58 r"$

"% '%*r86 %$r7$', "% '* !$"*r$!$%6 "2$r"'+% "%

/%'*,!$% +r ,$*$ +$%-$* 7$r$ !"$ '% 9"'28"* Ar,"*,"*r".

H+7$$r +r"%'4$ "% *8*$!"'- !+$!$% *"$"r$ ,$ '%$r$* +

-+%*!$r* '* " r$-$% /,$%+!$%+%. T,'* $$2+/$ '% 2"$ 1


7/38

/r+-* '* "2'8 $/$%* %+ +%28 +% '* %r''+%"2 "2$ 5 "2*+ +%

'* *"$8 +r ,!"% -+%*!/'+%.

T,$ /r+-$** + $$2+/!$% "2+% 7', ,$ $/"%'% 2+5"2'4"'+% "%

2'5$r"2'4"'+% /r+-$** ,"* '%-r$"*$ ,$ %!5$r + -+%*!$r r$2"$

'**$*. C+%*!$r /r+$-'+% ,"* $"r%$ "% '!/+r"% /2"-$ '% ,$

/+2''-"26 $-+%+!'- "% *+-'"2 "$%"* + !"%8 %"'+%*. I% I%'" ,$

G+$r%!$% ,"* "#$% !"%8 *$/* '%-2'% 2$'*2"'$ + /r+$-

-+%*!$r*. C+%*!$r $-"'+% '* "% '!/+r"% /"r + ,'* /r+-$** "%

'* " 5"*'- -+%*!$r r', ," !* 5$ '%r+-$ " ,$ *-,++2 2$$2.

C+%*!$r* 58 $'%''+% '%-2$ "22 -''4$%* 7,+ "r$ 58 "% 2"r$ ,$

5'$* r+/ 7,+ "r$ "$-$ 58 "2!+* "22 G+$r%!$%6 /52'- +r

/r'"$ $-'*'+%*. T,$ !+* '!/+r"% *$/ '% -+%*!$r $-"'+% '*

"7"r$%$** + -+%*!$r r',*.

R',* + " C+%*!$r

R', + *"'*"-'+%

A22 -+%*!$r* ,"$ ,$ r', + 5"*'- ++* "% *$r'-$* *-, "*

"$"$ ++6 r'%#'% 7"$r6 *,$2$r6 -2+,'%6 ,$"2, -"r$ "%

$-"'+%.

1. R', + *"$8


8/38

C+%*!$r* ,"$ ,$ r', + /r+$- ,$!*$2$* ""'%*

%*"$ ++* "% *$r'-$*. U%*"$ ++* -"% 2$" + ,$

$*r-'+% + /r+/$r86 '%0r8 "% $$% $",.

;. R', + 5$ '%+r!$

C+%*!$r* "r$ $%'2$ + -+!/2$$ '%+r!"'+% +% /r'-$6

"%'8 "% '%r$'$%* r+! /r+'$r* + ++* "%

*$r'-$*.

3. R', + -,++*$

C+%*!$r* ,"$ ,$ r', + -,++*$ r+! " "r'$8 +

"2'8 ++* "% *$r'-$* ""'2"52$ " -+!/$''$ /r'-$*.

>. R', + 5$ ,$"r

C+%*!$r* ,"$ ,$ r', + 5$ ,$"r +% '**$*6 /+2'-'$*6

/r+r"!!$*6 /2"%* "% $-'*'+%* 7,'-, -+%-$r% ,$!.

?. R', + r$r$**

C+%*!$r* ,"$ ,$ r', + r$r$** +% ,$'r r'$"%-$*

"5+ *5*"%"r6 %*"$6 %28 $/$%*'$ ++* "%

*$r'-$*6 %"'r -2"'!* "% +,$r %"'r -+%*!$r /r"-'-$*.

=. R', + -+%*!$r $-"'+%

C+%*!$r* ,"$ ,$ r', + $-"'+% ," 7'22 $!/+7$r

,$! + "#$ '%+r!$ "% -+%'$% -,+'-$* + ++* "%

*$r'-$*.


9/38

F. R', + ,$"2,8 "% **"'%"52$ $%'r+%!$%

C+%*!$r* ,"$ ,$ r', + 2'$ "% 7+r# '% "%

$%'r+%!$% 7,'-, +$* %+ ,r$"$% ,$'r ,$"2, "% 2'$

"% 7,'-, +$* %+ /+*$ "%8 "%$r + /r$*$% "% r$

$%$r"'+%*.

D'$* + " C+%*!$r

1. I%*'* +% 5'22* +r r$-$'/* 7',+ "'26 +% "22 ,$ /r-,"*$* !"$.

;. R$" '%+r!"'+% +% /"-#$* -"r$228 5$+r$ /r-,"*$.

3. D+ %+ $$2 $!/$ +% !'*2$"'% "$r'*$!$%*.

>. B8 *"%"r'4$ /r+-* +%28 '.$. 7,'-, "r$ !"r#$.

?. '2$ -+%*!$r -+!/2"'%* ""'%* $"2* '% ++* +r $'-'$%-8

'% *$r'-$*6 +r %"'r r"$ /r"-'-$*.

Pr$-"'+%* +r C+%*!$r*

1. Pr-,"*$ +%28 7,$% 8+ %$$ "% + %+ /r-,"*$ '% " ,rr8.

;. D+ %+ 58 52'%28. D$!"% 22 '%+r!"'+% 5$+r$ 8+ 58.

3. B$7"r$ + "2*$ "% !'*2$"'% "$r'*$!$%*.

>. D+ %+ -+!/r+!'*$ +% ,$ "2'8 + ++* "% *$r'-$*.


10/38

?. D+ %+ +r$ + +5"'% /r+/$r r$-$'/ +r -"*, !$!+. A27"8*

+5"'% ,$ "r"%$$ 7"rr"%$$ -"r 28 *"!/$ "% *'%$ 58

,$ *,+/#$$/$r6 7,$r$$r %$-$**"r8. T,$*$ -"% 5$ ,$2/2 '%

-+%*!$r -+r*.


11/38

C,"/$r –;

CONSUMER PROTECTION ACT6 1


12/38

D$'%''+%* + C+%*!$r Pr+$-'+% A-6

1. +%$ +r !+r$ -+%*!$r* 7,$r$ ,$r$ "r$ %!$r+* -+%*!$r*

,"'% ,$ *"!$ '%$r$*

Complaint means any allegation in writing made by a

complainant that: -

1. "% %"'r r"$ /r"-'-$ +r " r$*r'-$ r"$ /r"-'-$ ,"* 5$$%

"+/$ 58 "%8 r"$r

;. ,$ ++* 5+, 58 ,'! +r "r$$ + 5$ 5+, 58 ,'! *$r

r+! +%$ !+r$ $$-*


13/38

3. ,$ *$r'-$* ,'r$ +r ""'2$ + +r "r$$ + 5$ ,'r$ +r ""'2$

+ 58 ,'! *$r r+! $'-'$%-8 '% "%8 r$*/$-6

>. T,$ r"$r ,"* -,"r$ +r ,$ ++* !$%'+%$ '% ,$

-+!/2"'% " /r'-$ $-$** + ,$ /r'-$ '$ 58 +r %$r "%8 2"7

+r ,$ '!$ 5$'% '% +r-$ +r '*/2"8$ +% ,$ ++* +r "%8

/"-#"$ -+%"'%'% *-, ++*.

?. ++* 7,'-, 7'22 5$ ,"4"r+* + 2'$ "% *"$8 7,$% *$6 "r$

5$'% +$r$ + ,$ *"2$ '% /52'- '% -+%r"$%'+% + ,$

/r+'*'+%* + "%8 2"7 +r ,$ '!$ 5$'% '% +r-$6 r$'r'%

r"$r* + '*/2"8 '%+r!"'+% '% r$"r + ,$ -+%$%* 6

!"%%$r +r $$- + *$ + *-, ++*6 7', " '$7 + +5"'%'%

"%8 r$2'$ /r+'$ 58 2"7 %$r ,$ CPA.

Consumer means any person who:-

1. 58* "%8 ++* +r " -+%*'$r"'+% 7,'-, ,"* 5$$% /"' +r

/r+!'*$ +r /"r28 /"' "% /"r28 /r+!'*$6 +r %$r "%8

*8*$! + $$rr$ /"8!$% ($.. ,'r$ /r-,"*$ +r '%*"22!$%

*"2$* ) "% '%-2$* "%8 +,$r *$r + *-, ++* 7,$% *-, *$

'* !"$ 7', ,$ "//r+"2 + ,$ 58$r 6 5 +$* %+ '%-2$ "

/$r*+% 7,+ +5"'%* *-, ++* +r r$*"2$ +r +r "%8

-+!!$r-'"2 /r/+*$ 6 +r


14/38

;. ,'r$* +r ""'2* + "%8 *$r'-$* +r " -+%*'$r"'+% 7,'-, ,"*

5$$% /"' +r /r+!'*$ +r /"r28 /"' "% /"r28 /r+!'*$6 +r

%$r "%8 *8*$! + $$rr$ /"8!$% "% '%-2$* "%8

5$%$'-'"r8 + *-, *$r'-$* 7,$% *-, *$r'-$* "r$ ""'2$ +

7', ,$ "//r+"2 + ,$ 'r* !$%'+%$ /$r*+%

+r ,$ /r/+*$ + ,'* $'%''+% -+!!$r-'"2 /r/+*$* +$* %+

'%-2$ *$ 58 " -+%*!$r + ++* 5+, "% *$ 58 ,'!

$-2*'$28 +r ,$ /r/+*$ + $"r%'% ,'* 2'$2',++ 58 !$"%* +

*$2 $!/2+8!$%.

G++* !$"% ++* *-, "* $'%$ '% ,$ *"2$* + ++* "-6 13.

U%$r ," "-6 ++* !$"%* $$r8 #'% + !+"52$ /r+/$r8 +,$r

,"% "-'+%"52$ -2"'!* "% !+%$8 "% '%-2$* *+-#* "% *,"r$*6

r+7'% -r+/*6 r"** "% ,'%* ""-,$ + +r +r!'% /"r + ,$

2"% 7,'-, "r$ "r$$ + 5$ *$$r$ 5$+r$ *"2$ +r %$r ,$

-+%r"- + *"2$.


15/38

C+%*!$r* D'*/$ R$r$**"2

T,$ C+%*!$r Pr+$-'+% A-6 1


16/38

• O%$ +r !+r$ -+%*!$r* +% 5$,"2 + %!$r+* -+%*!$r*

7,+ "r$ ,"'% ,$ *"!$ '%$r$*.

When a complaint can be filed?

A complaint can be filed in writing if: -

• C+%*!$r ,"* *$r$ 2+** +r "!"$ "* " r$*2 + "%8

%"'r r"$ /r"-'-$.

• T,$ ++* /r-,"*$ *$r r+! "%8 $$-.

• T,$ r"$r ,"* -,"r$ " /r'-$ '% $-$** + ,$ /r'-$

'*/2"8$ +r '$ 58 "%8 2"7 +r ,$ '!$ 5$'% '% +r-$

• T,$ ++* ,"4"r+* + 2'$ "% *"$8 "r$ 5$'% +$r$ +r

*"2$ + /52'-

• T,$ *$r'-$* ,'r$ +r ""'2$ + *$r r+! "%8 $'-'$%-86

Where a complaint can be filed?

I ,$ -+* + ++* "% *$r'-$* "% -+!/$%*"'+% "*#$ +r '*:

U/ + R*. ; 2"#,* D'*r'- +r!

M+r$ ,"% ; 2"#,* '22 +%$ -r+r$ S"$ C+!!'**'+%

M+r$ ,"% +%$ -r+r$ N"'+%"2 C+!!'**'+%


17/38

T,$ -+!/2"'%r$/28 *,+2 5$ *//+r$ 7',

"'"' + /"r8 "% 7'%$**$*6 ' "%8 "% ,$ -+!/2"'% !"8

5$ '2$ 7','% 7+ 8$"r* r+! ,$ "$ +% 7,'-, -"*$ +

"-'+% "r'*$*.

P52'-'8 M$"*r$*

T,$ *--$** + C+%*!$r !+$!$% !"'%28 $/$%* /+% ,$ 2$$2 +

-+%*!$r "7"r$%$** $%$r"$ '% ,$ -+%r8 58 $-"'% ,$

-+%*!$r "5+ ,$'r r', "% r$*/+%*'5'2''$*6 -+/2$ 7', $$-'$

%-'+%'% + ,$ -+%*!$r +r!* 7,$r$ ,$ -+%*!$r* -"% 2'!"$28

"**$r ,$'r r',* '% *$$#'% r$r$**"2. ,$r$ ,$ 2'$r"-8 r"$ '* ,',

"% *+-'"2 "7"r$%$** '* r$"$r6 ,$ -+%*!$r -"%%+ 5$ $"*'28 $/2+'$.

','% I%'"6 ,$ 2$$2 + C+%*!$r "7"r$%$** "r'$* r+! S"$ + S"$

$/$%'% /+% ,$ 2$$2 + 2'$r"-8 "% ,$ S+-'"2 A7"r$%$** + ,$

/$+/2$.

T,$ D$/"r!$% + C+%*!$r A"'r* ,"* 5$$% /r+'$ 7', "% "%%"2

5$ + R*. 3.1 -r+r$* r'% 1, /2"% /$r'+. O + ,'* !$"$r

5$ ""'2"52$6 ,$ $/"r!$% ,"* 5$$% "#'% " %!5$r + *$/* +

*r$%,$% -+%*!$r !+$!$% '% ,$ -+%r8 '%+2'% ,$ S"$

G+$r%!$%*6 +2%"r8 -+%*!$r +r"%'4"'+%*6 -+%*!$r "-''**6

$-. S+!$ + ,$ '!/+r"% !$"*r$* "#$% 58 ,$ C$%r"2 G+$r%!$%


18/38

r'% ,$ 8$"r ;>@? + $%$r"$ -+%*!$r "7"r$%$**6 "r$ '$% "*

%$r@

1. J"+ Gr","# J"+ 7$$#28 r"'+ /r+r"!!$ – R"'+6 5$'%

-,$"/$* "% ,"'% 7'$* r$"-,6 " 1?@!'%$ 7$$#28 /r+r"!!$ J"+

Gr","# J"+ '* 5$'% 5r+"-"*$ ,r+, F *"'+%* '% ; r$'+%"2

2"%"$*. T+ !"#$ ,$ /r+r"!!$ /+/2"r " /r'4$ + R*.?@ /$r

/r+r"!!$ '% $$r8 2"%"$ '* '$%.

;. G8"%"%' C,"%%$2: T,$ D$/"r!$% ,"* /r+'$ /r+r"!!$*

/r+-$ '% ,$ '$2 + -+%*!$r /r+$-'+% +r 5r+"-"*'% ,r+,

G8"%"%' M R"'+ S"'+%* %-'+%'% %$r I%'r" G"%,' N"'+%"2

O/$% U%'$r*'8 (IGNOU) +r ,$ 5$%$' + S$%*.

3. R"'+ S/+*: T,$ D$/"r!$% ,"* /r+-$ = "'+ */+* + ;

*$-+%* r"'+% +% "r'+* -+%*!$r r$2"$ '**$* *-, "* M.R.P.

(M"'!! R$"'2 Pr'-$) S,+r M$"*r$!$%6 E/'r8 "$ +% !$'-'%$6

"2$r"'+%6 ISI !"r# 6R$r$**"2 *8*$! "% *"r$ 5r+"-"* r+!

O-+5$r 1>, O%7"r* '% A22 I%'" R"'+6 R"'+ M'r-,' "% R"'+ C'8

*"'+%*.

>. V'$+ /r+r"!!$* KGr","# +*: A 1; $/'*+$ V'$+ /r+r"!!$

%"!$286 Gr","# D+* + 3 !'%$* r"'+% 7"* /r+-$ 58 ,$

D$/"r!$% '% H'%' 2"%"$ 7,'-, 7"* $2$-"* +% D++r"r*,"%. T,'*


19/38

/r+r"!!$ '* r,$r !"$ '% > r$'+%"2 2"%"$* + */r$" ,$

!"**"$ + -+%*!$r "7"r$%$** '% r$!+$ "r$"*. I ,"* "2*+ 5$$% $-'$

58 ,$ D$/"r!$% + /r+'$ -+/'$* + "22 ,$*$ /r+r"!!$ + ,$ '$2

P52'-'8 U%'* + M'%'*r8 + I%+r!"'+% "% Br+"-"*'% +r -r$"'%

"7"r$%$** /"r'-2"r28 '% rr"2 "r$"*.

?. V'$+ /r+r"!!$* +r *-,++2: D$/"r!$% "2*+ /r$/"r$ > '$+

/r+r"!!$ '% H'%' $"-, + 3 !'%$* r"'+% */$-'"228 "r$'%

/r'!"r86 //$r –/r'!"r8 "% *$-+%"r8 2$$2 *$% + *-,++2 r'%

,$ 8$"r "% + ' $2$-"* ,r+, D++r"r*,"% .T,$ /r+r"!!$ 7'22

5$ !"$ ""'2"52$ '% CD + *-,++2*6 -+%*!$r -25* '% ,$ *-,++26 S"$

G+$r%!$% "% +,$r* -+%-$r%$ + '%+2$ ,$ *$%* '% ,$

-+%*!$r !+$!$%

=. 9'**"% C,"%%$2: T,$ D$/"r!$% ,"* /r+'$ ,$ -+/'$* + '$+

/r+r"!!$* /r+-$ '% ,$ '$2 + -+%*!$r /r+$-'+% +r $2$-"*

,r+, 9'**"% C,"%%$2 %-'+%'% %$r I%'r" G"%,' N"'+%"2

O/$% U%'$r*'8 (IGNOU) +r ,$ 5$%$' + "r!$r*.

F. V'$+ S/+*: T,$ D$/"r!$% ,"* /r+-$ = '$+ */+* + ;

*$-+%* r"'+% +% "r'+* -+%*!$r r$2"$ '**$* *-, "* M.R.P.

(M"'!! R$"'2 Pr'-$) S,+r M$"*r$!$%6 E/'r8 "$ +% !$'-'%$6

"2$r"'+%6 "!"$ /r+-6 R$r$**"2 *8*$! "% *"r$ ,$


20/38

$2$-"* r+! O-+5$r 1>, +%7"r* ,r+, D++r"r*,"% "% "2*+ '%

/r'"$ %$7* -,"%%$2*.


21/38

C,"/$r – 3

SOME O THE CASES ILED UNDER

CONSUMER PROTECTION ACT6 1


22/38

;. H',28 '%2"$ $2$-r'-'8 5'22* "% $$-'$ $2$-r'-'8 !$$r '%

,$ -"*$ + Y N G/" *. DESU6 ,$ N"'+%"2 C+!!'**'+%

-+%*'$r$ " -+!/2"'% r$"r'% ,$ '%2"$ $2$-r'-'8 5'22*

*$r$ 58 DESU +% ,$ -+!/2"'%"%. I% ,'* -"*$6 DESU ' %+

r"'*$ 5'22* '% #$$/'% 7', ,$ -8-2$ %+r!"228 "+/$. I "2*+ '

%+ r$/2"-$ ,$ $$-'$ !$$r. H+7$$r6 ' *2"//$ ,$ 5'22

+r$$r R*.1.= 2"#,* +r " /$r'+ r+! ;1* D$-$!5$r6 1


23/38

5$ ""'2$ +.: T,$ -+!/"%8 !"'%"'%$ " $* ,+*$ +r *$ +

'* !"%"'% 'r$-+r "% +,$r $$-'$*. I $%$r$ '%+ "

-+%r"- 7', ,$ "//$22"%* +r ,$ '%*'22"'+% + " C$%r"2 "'r @

-+%''+%'% *8*$!. T,$ -+!/"%8 "22$$ ," ,$ *8*$!

'%*"22$ ' %+ /r+/$r286 $$2+/$ *%"* "% ," ,$r$ 7"*

2$"#"$ + 7"$r r+! ,$ *'% *8*$!. T,$ "//$22"% ,"'%

"'2$ + !"#$ ++ ,$ $$-*6 ,$ -+!/2"'%"% "//+'%$ "

-+%*2"% "% +5"'%$ r+! ,'! " r$/+r +% ,$ 7+r#'% + ,$

*8*$! 7,'-, /+'%$ + " %!5$r + $$-*. T,$ S"$

C+!!'**'+% ,$2 ," ,$ -+!/2"'%"% 7"* " -+%*!$r %$r ,$

CPA "% ," ,$ "'r – -+%''+%'% *8*$! ," %+ 5$$% '%*"22$

+r " -+!!$r-'"2 /r/+*$ 5$-"*$ ,$ $* ,+*$ 7"* %+

!"'%"'%$ +r " -+!!$r-'"2 /r/+*$ .T,$ N"'+%"2 C+!!'**'+%

/,$2 ,$ $-'*'+% + ,$ S"$ C+!!'**'+%.

>. "'2r$ + $2'$r ,+*$* 58 ,$ ,+*'% 5+"r '* $'-'$%-8 '%

*$r'-$. I% ,$ -"*$ + S.P. D,""*#"r * H+*'% C+!!'**'+%$r6

9"r%""#" H+*'% B+"r & '-$ $r*"6 ,$ -+!/2"'%"% ,"

!"$ " $/+*' + R*.1.== 2"#,* 7', ,$ H+*'% B+"r +r "

,+*$ /r+/+*$ + 5$ 5'2 58 ,$ B+"r. H$ 7"* +2 ," ,$

-+%*r-'+% 5$ -+!/2$$ 7','% 7+ 8$"r* r+! M"r-,6 1


24/38

," ,$ ,+*$* -+%*r-$ $$2+/$ '*r$** "% !', %+ 2+%

"% *$*$ ," ,$ -+!/2"'%"% !', "#$ 5"-# ,$ "!+%

+ $/+*' 7',+ '%$r$* +r +/ +r " %$7 ,+*$ '% 2'$ + ,$

,+*$ "2r$"8 "22+$. T,$ -+!/2"'%"% !"$ " -2"'! + R*.>.=?

2"#,* 7,'-, 7"* r$0$-$. T,$ S"$ C+!!'**'+% ,$2 ," T,$ "-

+ ,$ H+*'% B+"r "!+% + " $'-'$%-8 '% *$r'-$ "%

r$r%'% $/+*' "!+% 7',+ '%$r$* 7"* %r$"*+%"52$ "%

+r$r$ /"8!$% + '%$r$* " 16 @ 7,'-,


25/38

7"* ,$ !"'!! "!+% /"8"52$ %$r ,$ C"rr'"$ 58 A'r A-6

1F;. T,$ S"$ C+!!'**'+% +r$r$ " -+!/$%*"'+% + R*.> 2"#,*

"% R*.1 2"#, +r !$%"2 "+%8 "% '*r$** /2* -+**. T,$ +r$r

+ ,$ S"$ C+!!'**'+% 7"* /,$2 58 ,$ N"'+%"2 C+!!'**'+%.

=. I!/"r'% $-"'+% '* %+ " *$r'-$. I% ,$ -"*$ + C,"'r!"%6

B+"r + E"!'%"'+% . M+,'$$% A52 9"$r6 ,$

-+!/2"'%"% 6 " *$% 7,+ 7'*,$ + "//$"r '% ,$ *50$- +

/r+-'+% $-,%+2+8 7"* $%'$ /$r!'**'+% + 7r'$ ," /"/$r

58 ,$ ,"22 */$r'*+r +% ,$ r+% ," ,'* %"!$ "//$"r$

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"22$$ ," ,$ 7"* 7r+%28 r$*r"'%$ "% /r$$%$ r+!

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%$2'$%-$ + ,$ *" "% ,$r$+r$ ,$ -2"'!$ -+!/$%*"'+% +r

,$ '%-+%$%'$%-$ -"*$ + ,'!. T,$ N"'+%"2 C+!!'**'+% '% '*

+r$r S"$ ," " -"%'"$ 7,+ "//$"r$ +r "% $"!'%"'+%

-+2 %+ 5$ r$"r$ "* " /$r*+% 7,+ ," ,'r$ +r ""'2$ + ,$

*$r'-$* + ,$ %'$r*'8 +r 5+"r +r -+%*'$r"'+%. T,$r$+r$ ,$

7"* %+ " -+%*!$r %$r ,$ C+%*!$r Pr+$-'+% A- "% %+

-+!/$%*"'+% 7"* "7"r$.

F. I% ,$ -"*$ + D$/"r!$% + P+** & T$2$r"/,* . Dr. R.C.

S"$%"6 ' 7"* ,$2 ," ,$r$ '* $'-'$%-8 '% *$r'-$ 7,$r$ ,$

/+* +'-$ r$*$* + /"8 '%$r$* +% $/+*'* *'!/28 58 '%+#'%


26/38

$-,%'-"2 r2$*. I% $5r"r86 1


27/38

1. "'2r$ + *$2$ /r+'$% % -2"'! '% '!$ "!+%* +

$'-'$%-8 '% *$r'-$. I% ,$ -"*$ + R$'+%"2 Pr+'$% %

C+!!'**'+%$r6 "r'"5" . S,' 9!"r J+*,'6 ' 7"* ,$2 ,"

"'2r$ + *$2$ /r+'$% % $* +% ,$ '!$ "!+%* +

$'-'$%-8 '% *$r'-$.

C,"/$r – >

BUREAU O INDIAN STANDARDS

I%r+-'+%

T,$ Br$" + I%'"% S"%"r*6 $!/+7$r$ ,r+, " 2$'*2"'$ A- +

,$ I%'"% P"r2'"!$%6 9%+7% "* ,$ Br$" + I%'"% S"%"r* A-6

1 8$"r*. T,$ Br$"*

/r$$-$**+r6 ,$ I%'"% S"%"r* I%*''+% 5$"% +/$r"'% ,$

/r+- -$r''-"'+% S-,$!$ '% 1??. Pr$*$%28 !+r$ ,"% 16

2'-$%*$* "r$ '% +/$r"'+% -+$r'% "5+ 11 /r+-*.


28/38

CERTIICATION SYSTEM

T,$ BIS /r+- -$r''-"'+% *-,$!$ '* $**$%'"228 +2%"r8 '% %"r$6

"% '* 2"r$28 5"*$ +% ISO G'$ ;


29/38

+ -+!/2*+r8 -$r''-"'+% '* +%$ 58 ,$ %+''$ ",+r''$*. G'$%

2"$r '% ,'* +-!$% '* " 2'* + '$!* 5r+, %$r !"%"+r8

-$r''-"'+%6 +$,$r 7', ,$ -+rr$*/+%'% I%'"% S"%"r* N!5$r6

"% ,$ ",+r''$* r$*/+%*'52$ +r $%+r-'% ,$ +r$r*.

O/$r"'+%"2 Ar$"*

T,$ BIS Pr+- C$r''-"'+% S-,$!$ '* +/$% + !"%"-r$r* '% "22

-+%r'$* 7',+ '*-r'!'%"'+%. ,'2$ " 2'-$%*$ -"% 5$ r"%$ +r "%8

I%'"% S"%"r* */$-'8'% /r+- -,"r"-$r'*'-*6 7,'-, '* "!$%"52$

+ -$r''-"'+%6 ,$ 5r+" "r$"* + $-,%+2+'$* %+7 %$r -$r''-"'+%

"r$:

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• C,$!'-"2* "% P$*'-'$*

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• A+!+'$ -+!/+%$%*

• Ar'-2r$6 ++6 5$$r"$* "% +5"--+*


30/38

• L$",$r /r+-*

• ++ /r+-*

• P"/$r "% /2/ /r+-*

• T$*'% '%*r!$%*

• B'2'% !"$r'"2

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• B"*'- & Pr+-'+% E%'%$$r'%

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C''2 E%'%$$r'%

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• ++ "% Ar'-2r$

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•

Tr"%*/+r E%'%$$r'%

• T$'2$

• "$r R$*+r-$*


31/38

C,"/$r – ?

AGMAR9 GRADING AND

STANDARDISATION

T8/$ C$%r"2 S$-+r S-,$!$

O50$-'$* Pr+!+'+% + Gr"'% "% S"%"r'4"'+% +

"r'-2r"2 "% "22'$ -+!!+''$* %$r Ar'-2r"2

Pr+-$ (Gr"'% & M"r#'%) A-6 13F.

S"2'$% $"r$* "2'8 *"%"r* +r "r'-2r"2 -+!!+''$* "r$

r"!$ 5"*$ +% ,$'r '%r'%*'- "2'8. ++ *"$8

"-+r* "r$ 5$'% '%-+r/+r"$ '% ,$ *"%"r* +

-+!/2$$ '% +r2 r"$. S"%"r* "r$ 5$'%

,"r!+%'4$ 7', '%$r%"'+%"2 *"%"r* #$$/'% '%

'$7 ,$ TO r$'r$!$%*. C$r''-"'+% +

"r'-2r"2 -+!!+''$* '* -"rr'$ + +r ,$ 5$%$'

+ /r+-$r!"%"-r$r "% -+%*!$r. C$r''-"'+%


32/38

+ "2$r"'+% /r+%$ -+!!+''$* '4. B$r6 G,$$6

V$$"52$ O'2*6 Gr+%@S/'-$*6 H+%$86 ,$" A" $-.

'* $r8 /+/2"r. B2$%$ E'52$ V$$"52$ O'2* "% "

S/r$" "r$ -+!/2*+r'28 r$'r$ + 5$ -$r''$ %$r

A!"r#. "-'2''$* +r $*'% "% r"'% + C++% +r

,$ 5$%$' + -++% r+7$r* '* /r+'$ ,r+, *'

-++% -2"**'% -$%$r* *$ / '% -++% r+7'% 5$2 '%,$ -+%r8. Dr'% ,$ 8$"r 1@;6 "r'-2r"2

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!"r#$ %$r AGMAR9. C,$-# '* #$/ +% ,$ "2'8

+ -$r''$ /r+-* ,r+, ;3 2"5+r"+r'$* "% >3

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+r ,$ /r/+*$6 ,$8 *,+2 ,"$ "$"$

'%r"*r-r$ + /r+-$** ,$ -+!!+'8 "% "--$** +

"% "//r+$ 2"5+r"+r8 +r ,$ $$r!'%"'+% +

"2'8 "% *"$8 "-+r*.

Pr+-$r$ +

"//28

I%$r$*$ /"r'$* ,"$ + "//28 '% /r$*-r'5$ P$r+r!"

"2+% 7', /r$*-r'5$ +-!$%* + ,$ %$"r$* +'-$

+ ,$ D'r$-+r"$. P"r'$* ,"$ + '$ $"'2* +

'%r"*r-r$6 /r+-$**'% "-'2''$*6 $"'2* +

2"5+r"+r8 $-. +r +5"'%'% C$r''-"$ +

A,+r'4"'+%.

D"$ + *"r

r"'+%

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S"*

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A''+%"2

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",+r'4$ /"-#$r* "* r"'% -,"r$* r'% ,$ 8$"r;@;1.


33/38

C,"/$r – =

HALLMAR9ING

T,$ *-,$!$ '% ,$ '%$r$* + ,$ -+%*!$r "% ,$ G+$r%!$%6 ,$

Br$" + I%'"% S"%"r (BIS) ,"* 2"%-,$ ,$ BIS *-,$!$ +r

H"22!"r#'% +2 0$7$22$r8. T,$ *-,$!$ ,"* 5$$% '%r+-$ +% "

+2%"r8 5"*'* %$r ,$ BIS A- 11F r"$* + +2 "% "22+8*6 7,'-, '*

$'"2$% + ,$ '%$r%"'+%"2 *"%"r. J$7$2$r* -$r''$ 58 ,$ BIS 7'22

,"$ ,$ 2'-$%-$ + $ ,$'r 0$7$22$r8 "**"8$ "% ,"22!"r#$ 58 "%8 BIS@

r$-+%'4$ "**"8'% "% ,"22!"r#'% -$%r$.


34/38

T,$ *8*$! 7'22 7+r# 2'#$ ,$ Br''*, +%$ /r"-'-$ +r +$r " -$%r8.

U%$r ,$ I%'"% *8*$!6 "%8 0$7$22$r 7,+ 7"%* + ,"22!"r# ,$'r

0$7$22$r8 ,"* + 5$ -$r''$ 58 ,$ BIS. T,$ 0$7$2$r* "2'8 !"%"$!$%

*8*$! "% -+%+r!'% $* 7'22 +r! ,$ 5"*'* + -$r''-"'+%.

H+7 +$* ,'* 5$%$' ,$ -*+!$r N+7 8+ -"% 58 " /'$-$ + 0$7$22$r8

," '* "r"%$$ +r /r'8 "% +r''%"2'8. T,'* 7'22 ,$2/ 8+ "%"284$ '*

r$ '%"%-'"2 /+$%'"2 "* " +r! + '%$*!$% "% ,$2/ 8+ -"2-2"$ '*

"2$ !+r$ "--r"$28. I !', "2*+ $-, " /r$!'! /r'-$ " ,$ '!$ +

*$22'%6 -+!/"r$ + ,$ 0$7$22$r8 ," '* %+ ,"22!"r#$. H"22!"r#$ +2

-"% "2*+ 5$ r"$ +r $'"2$% "2$ "%87,$r$ '% ,$ 7+r2 "* ' '*

5$%-,!"r#$ 7', "% '%$r%"'+%"2 *"%"r. A " '!$ 7,$% +2 /r'-$*

"r$ "22'% "*6 ' 7+2 5$ 5$%$'-'"2 + 58 +2 " r', /r'-$* "% +

"**r$ "2'8.

B ,$ *-,$!$ ,"* $+#$ " !'$ r$*/+%*$6 !"'%28 +r 7+ r$"*+%*: O%$6

,$r$ '* ,$ $$2'% ," %+ '%$r%"'+%"2 *"%"r -"% r$/2"-$ ,$

"r"%$$ + " "!'28 0$7$22$r 7,+ !"8 +$r + 58 8+r 0$7$22$r8

"%8'!$ "% " ,$ /r$"'2'% +2 /r'-$. S$-+%6 ,$ -+* + ,$ 0$7$22$r8

'*$2. H"22!"r#$ 0$7$22$r8 7'22 -+* !+r$. M+* 5' 0$7$22$r8 ,+*$* ,"$

r$'*$r$ ,$!*$2$* '% ,'* *-,$!$. A* ,$ *-,$!$ '* %+ !"%"+r86 ' '*

%2'#$28 ," *!"22 0$7$22$r8 ,+*$* 7'22 ,"$ ,$ $-+%+!'$* + *-"2$ +

"+/ ,'*.


35/38

ANALYSIS

C+%-2'%6 7$ *"8 ," ,$r$ '* ,r$$@'$r *8*$!6 /+/2"r28 #%+7% "*

-+%*!$r -+r* " N"'+%"26 S"$ & D'*r'- 2$$2. A N"'+%"2 2$$26 ' '*

-"22$ N"'+%"2 C+%*!$r C+!!'**'+%6 7,'-, '* " ,$ A/$ -+r %$r

,$ A-. A S"$ 2$$26 ' '* -"22$ "* S"$ C+%*!$r C+!!'**'+%. T,$

,'r '$r6 ,$ !+* '!/+r"% -+r '* " D'*r'- 2$$2 "% '* -"22$ D'*r'-

+r!*. T,$*$ -+r* 2++# '%+ r'$"%-$* "% -+!/2"'%* + -+%*!$r*

""'%* r"$r* "% !"%"-r$r* "% /r+'$ %$-$**"r8 r$2'$ "%

-+!/$%*"'+%. A /r$*$% ,$r$ "r$ ? D'*r'- -+%*!$r -+r* '%

-+%r8 ," ,"%2$ %$"r28 13 2"#,* -"*$* + -+%*!$r* "% %$"r28 FF

-"*$* "r$ '*/+*$ +. H$%-$6 G+$r%!$% ,"* "$!/$ + *r$%,$%

,$ A- "% r$!+$ *+!$ + '* 5+2$%$-#* "% *,+r-+!'%* ,r+, ,$


36/38

"!$%!$% + ,$ A- -"rr'$ + '% 11 "% 13. I% ,$*$ "!$%!$%*

,$ G+$r%!$% *r$%,$%* ,$ /52'- '*r'5'+% *8*$!6 "#$%

!$"*r$* + /r$$% ,+"r'%6 52"-# !"r#$'% "% +$r@-,"r'% 58

r"$r* %$$ + 5$ $%+r-$. A2*+ *+!$ '%*''+%* +r *$'% /

*"%"r* + /r+-* ,"* "2*+ 5$$% *$ / 2'#$ BIS6 AGMAR9

(STANDARDS O AGRICULTURAL PRODUCTS)6 HALLMAR9ING

(PURITY O GOLD JEELLERY). T,$*$ '%*''+%* *$ ,$ *"%"r*

+r ,$ /r+-* "--+r'%28 7', ,$ ISO (I%$r%"'+%"2 Or"%'4"'+%*

+r S"%"r'4"'+%). H$%-$6 ,'* ,r$$@ '$r *8*$! *,+2 5$

*r$%,$%'% "% ,$ S"%"r'4"'+% + /r+-* 58 BIS6 AGMAR9 "%

HALLMAR9ING *,+2 5$ -"rr'$ +% "* /$r ISO.

H$%-$6 G+$r%!$% *,+2 "#$ -$r"'% !+r$ !$"*r$* + /r+$-

-+%*!$r* "% !"#$ "7"r$ -+%*!$r* "5+ ,$ ,+"r'%6 52"-#

!"r#$'% $-. %2$** ,$ /r/+*$ + "- 7'22 %+ 5$ 0*''$. C+%*!$r*

*,+2 5$ !+'"$ + *$ ,$'r r',* '% r', 'r$-'+% "% ,$8 -"% "2*+

'2$ -"*$* ""'%* ,$ 7r+%*6 '% r$2"'$ -+r*6 "* ,$ "- ,"* 5$$% !"$

+r ,$'r 5$%$' +%28.


37/38

BIBLIOGRAPHY

The various published sources and websites used for

preparing project are………

! http:""wwwmpnicin"mpfood"consumerhtm

# http:""wwwindiainfolinecom

$ http:""ncdrcnicin"

% http:""wwwlegalhelpindiacom"

& http:""agmar'netnicin"agmstathtm

( http:""wwwapedacom"compendium")oA"Agriculture

)ar'eting !html

http://www.mp.nic.in/mpfood/consumer.htmhttp://www.indiainfoline.com/http://ncdrc.nic.in/http://www.agmark.com/http://agmarknet.nic.in/agmstat.htmhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.htmlhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.htmlhttp://www.mp.nic.in/mpfood/consumer.htmhttp://www.indiainfoline.com/http://ncdrc.nic.in/http://www.agmark.com/http://agmarknet.nic.in/agmstat.htmhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.htmlhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.html


38/38

*ome theoretical matter has been ta'en from some te+t

boo's, encyclopedia and has been edited as per

reuirement Also matter on ./* has been ta'en from their

W0.*/T0* mentioned above

**********************************************************

Documents

Consumer Protection & Its Legal Framework