Consumer EducationForm I Level

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CONSUMER EDUCATION

WHO ARE CONSUMERS?

FACTORS AFFECTING CONSUMERS’ DECISION

CONSUMER RIGHTS

CONSUMER RESPONSIBILITIES

EXAMPLESLABELS

ASSESSMENT

LABELS

HOMEWORK

WHO ARE CONSUMERS?

A consumer is a person who uses goods and services

Goods are things that you can touch, hold and sometimes need to buy

For e.g. biscuits, pencil, ruler

Services are action that a person does for someone else to satisfy what the person wants

For e.g. Paying tuition fees, for washing of cars, for gardening

FACTORS AFFECTING CONSUMERS’ DECISION

Prices of certain productsBrand namesItems on salesThe amount of money we

havePeer influenceAdvertising

CONSUMER RIGHTS

Your consumer rights are:

To be heardTo be informedTo chooseTo redress

CONSUMER RESPONSIBILITIES

Be a responsible consumer Always be polite Keep your receipts Handle goods carefully Keep up with current prices Check or examine product carefully Always check your change when you pay for a product Ask for information about care and cleaning of the

product Read and understand information Gather information about products and prices Ask about procedures in case, you are not satisfied

with the product Ask about guarantee Know the shop policy, whether you will be refunded

or you can exchange the goods if you are not satisfied

LABELS

Importance of reading labels

Information found on labels

Importance of reading labels:To get value for money

Labels are found on:Food itemsClothesElectrical equipmentToys

LABELS

Food labels

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Cloth Labels

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Labels for electrical equipment

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Toys label

Home workCollect a few labels and record

the information found on them.

Recapitulate the lesson

Thank you for your attention