Arden Hill Campus Receives Stroke Center Designation

In recognition of its expertise in treating stroke patients, Orange Regional Medical Center’s Arden Hill Campus has been named a designated stroke center by the New York State Department of Health. A state protocol dictates emergency responders transport certain stroke patients to designated stroke centers even if other hospitals are closer. Orange Regional’s Horton Campus became a designated stroke center in May 2006.

As a designated stroke center, Orange Regional has an expert stroke team made up of highly- trained physicians, nurses and technicians that can treat a stroke quickly and effectively, using the latest medicines and techniques, to minimize brain damage. Having quick access to these types of services within the first three hours of showing symptoms of a stroke is essential to preventing long-term neurological damage.

Congratulations to staff members who worked hard to earn this designation. For more information, please call Vice President of Administration, Arden Hill Campus, Jonathan Schiller, at 294-5441 x4149.

www.ormc.org

DECEMBER 2009

As 2009 comes to an end, I would like to thank you for your dedication to improving healthcare in the Hudson Valley throughout the

year. Your efforts have touched the lives of thousands of patients and their families who turn to us for compassionate care.

As 2010 rapidly approaches, I ask for your continued support and participation in all initiatives at Orange Regional: Meeting and exceeding patient and employee satisfaction, the LEAN hospital

process, planning for our new facility, adding new technology, developing and growing new service lines and all other efforts that will require your involvement. Improving the health of our community by providing exceptional healthcare requires enthusiasm and commitment on everyone’s behalf.

I hope that each of you enjoy this holiday season and wish you a peaceful, happy and healthy New Year.

Sincerely,

Scott Batulis President & CEO

A newsletter for Orange Regional Medical Center employees, physicians and volunteers. OCTOBER 2009

www.ormc.orgConnections

Expectation: Excellence

Priority:Quality

From the President & CEO

Scott BatulisPresident & CEO

A newsletter for Orange Regional Medical Center employees, physicians and volunteers. OCTOBER 2009

www.ormc.orgConnections

Expectation: Excellence

Priority:Quality

Orange Regional Approved for Elective AngioplastyThe First in Orange County!

Orange Regional Medical Center has become the first hospital in Orange County to offer elective angioplasty. While emergency angioplasty procedures are currently performed at Orange Regional’s Horton Campus, elective angioplasty has not been locally available to community members until now. This new service means most patients will not have to travel outside of the region for advanced cardiac care. The procedure is performed by experienced cardiologists who have trained at renowned academic medical centers such as Albert Einstein College of Medicine and Mount Sinai Medical Center. For non-emergent procedures, Orange Regional can now schedule patients for elective angioplasty at their convenience, or at their doctor’s direction, without traveling out of Orange County.

Congratulations to all staff members who assisted in bringing this service to Orange Regional. For more information, please call Director of the Cardiology Cath Lab, Susan Gerstl, at 342-7316.

A newsletter for Orange Regional Medical Center employees, physicians and volunteers. OCTOBER 2009

www.ormc.orgConnections

Expectation: Excellence

Priority:Quality

Board Corner Elizabeth Rowley joined the Orange Regional Medical Center Foundation Board of Trustees in May 2009. She is a member of the Annual Giving

Committee, responsible for establishing and retaining relationships with annual giving/Century Club donors. Elizabeth is the Community Relations Director at Inspire and is a graduate of Emerson College in Boston. Within the community, she is actively involved in the Junior League of Orange County, Orange County Chamber of Commerce Young Professionals Leadership Council and the Orange County Rising Stars Committee. She is a graduate of the Leadership Orange Class of 2008. Elizabeth is also a member of the Association of Fundraising Professionals. She resides in Campbell Hall.

Connections December 2009

Welcome New Employees Sonia Alquiros • Nancy Bruscino • Jennifer Carlin • Donna Charitable • Nancy Crespo

Pauline Labella • Daniel McCoy • Joan Muino • Natalia Peden • Bryan Quackenbush

Janet Redington-Hauser • Michael Rinaldo • Wilfredo Rivera • Katrina Scalia • Joan Sosler

Gallup Survey Participation Exceeds Last Year As you are aware, Orange Regional employees and physicians recently completed an employee and physician engagement survey conducted by the Gallup Organization, nationally known for assistance with employee engagement. While we have not yet analyzed the results, there are a few notable achievements we would like to share with you. Did you know: • In 2009, employee participation reached 72% with a total of 1,762 employees. In 2008, employee participation was 68% • Fifty-eight departments reached 75% participation or higher• Fifty units reached 90% employee participation or higher with a total of 657 employees• Physician participation reached 48%• Gallup’s average participation response rate for healthcare clients is 75% Congratulations to the staff members who helped us increase our participation rate!

Results will be shared with leaders on January 6, 2010.

Winter Weather Reminders The Facilities Department requests that you follow these simple tips during inclement weather: • If you see something that might be a hazard to other employees or visitors, please call the grounds department immediately • If you see an employee or visitor in distress call the grounds department for assistance • Please dress in the proper footwear during inclement weather The Grounds Department will send emails when inclement weather is expected and regular updates will be provided during storms. For more information, to report a hazard, or for assistance please call the Facilities Department at 343-2424 x4067.

Credit Cards Now Accepted in Cafeterias Credit cards and debit cards are now accepted at both the Arden Hill and Horton Campus cafeterias and the Pavilion Cafe.

For more information, call Director of Nutrition & Food Service, Maria DeNicola, at 342-7531.

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Congratulations Director of Respiratory Services, Frank R. Salvatore Jr., RRT, MBA, FAARC, was elected as a member of the American Association for Respiratory Care’s (AARC) Board of Directors. Frank will serve in this position for a three-year term. The AARC encourages and promotes professional excellence, advances the science and practice of respiratory care, and serves as an advocate

for patients, their families, the public, the profession and the respiratory therapist. Frank can be reached at 342-7394 or fsalvatore@ormc.org

Joe Glaski has accepted the position of Administrator of Facilities Management at Orange Regional Medical Center. Joe most recently worked for Bergen Regional Medical Center in Paramus, New Jersey. He received his Bachelor’s degree in business administration and facilities management and his Masters in healthcare administration from Alemda University. He is a Certified Healthcare Facility Manager

with the American Hospital Association, a member of the American Society of Hospital Engineers and a member of the American College of Healthcare Executives. Joe is responsible for the Facilities, Environmental Services and Biomedical Departments. Joe can be reached at 342-7611 or jglaski@ormc.org Dr. Kimberly Williams has accepted the position of Clinical Oncology Coordinator in the Pharmacy Department. Dr. Williams obtained her doctorate in pharmacy from the Wilkes University Nesbitt School of Pharmacy in Wilkes-Barre, Pennsylvania. She will be responsible for clinical oncology pharmacy services at both the Goshen Infusion Center and the Tucker Center for Cancer Care. Dr. Williams can be reached at 291-3623 x303 in Goshen, at 343-2424 x3143 at the Tucker Center or via email at kwilliams@ormc.org

Karen Siverding has accepted the position of Director of Internal Audit. Karen most recently worked for Montefiore Medical Center as Manager, Internal Audit Department. Karen holds a Masters degree in nursing and business administration. Karen’s office is located in the Pavilion and she can be reached at 342-7545 or ksiverding@ormc.org

Karin Kuhens has accepted the position of Nurse Director, Tower 4, Arden Hill Campus. Karin most recently worked at Newton Memorial Hospital as Clinical Nurse Manager. Karin can be reached at 342-7406 or kkuhens@ormc.org

Connections December 2009

Welcome New Employees Sonia Alquiros • Nancy Bruscino • Jennifer Carlin • Donna Charitable • Nancy Crespo

Pauline Labella • Daniel McCoy • Joan Muino • Natalia Peden • Bryan Quackenbush

Janet Redington-Hauser • Michael Rinaldo • Wilfredo Rivera • Katrina Scalia • Joan Sosler

Congratulations to the following nurses who obtained nursing certifications in their specialty areas: Medical Surgical Nursing Cindy Brennan Jennifer Dimascio Vicki Fowler Karen Huslinger Joseph Klotz Maureen Neidnig Nileysi Rath Dalia Rivera Theresa Roche Vanessa Torre Donna Waaland Nanci Waldmann Linda Wickes Psychiatric & Mental Health Nursing Kevin Donoghue Jody Foreman Cindy Shufelt

Perianesthesia Nursing Linda Dickman Cheryl Villegas

Radiology Nursing Linda Lanfear

For more information on specialty nursing certifications, please call Director of Professional Practice, Crismely Perdomo, at 342-7235.

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Connections December 2009

GET ON BOARD, JOIN THE GROUP,BE A PART OF SOMETHING BIG!

★ ★ ★ ★

Foundation Office: 845.294.2135 December 2009

Contributing to the Employee Capital Campaign is easy. Go to theORMC intranet, click on Employee Campaign, print a pledge form,send it through interoffice mail to the Foundation or call theFoundation office for help at 845.294.2135.

Wishing all of the Orange Regional Family a Happy and Healthy Holiday Season.

CAMPAIGN NEWS

225431_DEC Mark News 7x10 12/1/09 10:32 AM Page 1

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Connections December 2009

Orange Regional: A Culture of Caring and Support Caring and Concern Helps Co-Worker in Need Below is a letter thanking all employees who graciously contributed to a recent bake sale to benefit the family of one employee who tragically lost her teenage son.

LEAN Initiative Update

Many employees have participated in initial training since the November launch of Orange Regional’s improvement initiative, the LEAN Hospital. More than 200 Orange Regional employees are now familiar with LEAN thinking as the result of attending a 90-minute introduction presentation. You may have even noticed a few senior leaders in scrubs as they, too, participate in training. LEAN is an approach to continuous improvement of processes that has been adopted by organizations around the world. It’s endorsed by the Joint Commission and is a cornerstone in Orange Regional’s goal to become the best regional hospital in the state of New York.

Our first full-scale improvement project, called a Kaizen event, was held in mid-November. A Kaizen event is a three to five day project focused on improving a specific area of the hospital. During the event, a team of eight staff members worked on the admission process, with the goal of simplifying admission assessment forms and reducing completion time, while still being 100% compliant with regulatory and accreditation requirements. The improved admission assessment process is being trialed and the results will be released in the near future. Our goal is that all 2,500 Orange Regional employees will attend the Introduction to the LEAN Hospital presentation and Kaizen events will continue into next year. For more information, call Vice President of Quality, Susan Hodgson, at 342-7215.

To All,

I wanted to send out a Thank You to all our wonderful co-workers. The bake sale to benefit the family of Linda Youngblood was an enormous success!

The amazing generosity and contribution (both baked and eaten) enabled us all to give a little relief to her family during this time of grief and intense sorrow.

A very special thank you goes out to our wonderful volunteers - Nora from the Arden Hill campus, who went to the Pavilion to help out there. Joanie, Fran and Tara were my anchors at the Horton Campus who ran things the whole day virtually by themselves!

I am reminded daily at the depth of caring and concern that everyone here has for each other as well as our patients!!!

Thank you,

Bette Kelly

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Quality of Healthcare Provided Comfort and Peace in Time of NeedBelow is a letter from the family and friends of a patient who wished to thank Orange Regional employees for the support and care they provided during the last days of the patient’s life.

Helping to Give the Gift of LifeOrange Regional’s staff was part of a team that took a tragic situation and helped turn it into several miracles. It all began when a 14-year-old boy was brought to the Horton Emergency Department with a severe headache. It was determined that he had a spontaneous bleed in his brain, a medical condition that appeared without apparent cause. Neurosurgeon, Dr. Alleyne Fraser, took the boy to the operating room where all efforts to treat this condition were attempted, without resolve. The Critical Care Unit (CCU) team continued care for the boy in the middle of the night and began to console and support his distraught family. While all were saddened by the circumstance, the team broached the topic of organ donation. Through the collaboration and cooperation of our physicians, nurses and the organ donor team, the family agreed and the gift of life was offered to six regional patients in life-threatening situations. Jessica Casey, RN spent 16 critical hours caring for the patient and his family after his admittance to the CCU. Intensive critical care was needed in order to keep the boy’s organs viable until procurement. Jessica’s constant presence and perseverance helped her connect with the family and provided reassurance and stability during this tragic time. Five surgical teams from regional hospitals were contacted by the organ donor network and miracles were accomplished throughout our region due to the family’s courage and willingness to share the gift of their son’s organs. A 17-year-old girl on dialysis three days a week received his right kidney. An 8-month-old baby received a chance at life with the donation of the boy’s small lobe of the liver. A 17-year-old girl with congenital hepatic fibrosis and polycystic kidney disease received his left kidney and left lobe of the liver. His heart saved the life of a 46-year-old man; his lungs saved a 63-year old man and his pancreas saved the life of a 53-year-old female.

Our staff’s efforts, in collaboration with the New York Organ Donor Network, changed the lives of many individuals, while showing compassion, concern and great care for the 14-year-old child and his family. Thank you to all!

M O M E N T O F T R U T HConnections December 2009

Dear Mr. Batulis,

As a family and with our most sincere and deepest feelings, we would like to thank all that were a part of Suzanne’s care during the three weeks that she was at ORMC, Horton Campus. Through the weeks that Sue struggled to regain her health, each person that came into contact with her gave of themselves in a compassionate, caring and sincere manner. The quality of healthcare given to Suzanne at Horton allowed her the comfort and peace that she needed during those days. As her time with us came to a close, all of you in the Lab, ICU and CCU along with those in the Tucker Unit shared with Sue a dignity and respect for life, her life, that we will forever remember and hold dear. Please accept from all of us, her family and friends, our most heartfelt thank you. The Family and Friends of Suzanne Rhein Delaney

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IN THE NEWS Newsworthy

Orange Regional Employees Surpass Goal to Help Build New Hospital Orange Regional employees have raised $753,159 and surpassed their goal of $750,000 to help build the new hospital. The Foundation says, “Thank you! Bells are ringing for a job well done!” A special victory celebration is being planned for all employees who contributed to the Possible Dream Campaign. New donations and payroll pledges are still welcomed to help meet our employee contribution goal of 30% employee participation. For more information, please call the Foundation office at 294-2135.

Healthy Heart Program Receives Grant Orange Regional Medical Center’s Healthy Heart Program, a mobile cardiac screening service, received a health initiative grant, Latino Health Outreach, from the New York State Department of Health Office of Minority Health, for the third consecutive year. The goal of this $18,375 grant is to reduce diabetes, heart disease and stroke among the local Latino population. For more information about Orange Regional’s Healthy Heart Program, contact Healthy Heart Program Coordinator, Debra Brock, at 342-7395 or dbrock@ormc.org

Connections December 2009

Medical Director of Hospitalist Services, Diane Pine, MD, was named as one of 2009’s Top Hospitalists by Hospitalist Magazine, a publication of the American College of Physicians. To view the article in the November 2009 issue of Hospitalist Magazine, visit www.acphospitalist.org

Director of the Stanley S. Dunkelman, M.D. Diabetes Treatment Center, Shelly DeHaan, was featured in the Go Healthy section of the Times Herald-Record on November 11, 2009. To view the article online, visit recordonline.com

The staff at Crystal Run Healthcare recently held two dress down days to raise funds for the Orange Regional Building for Excellence Capital Campaign. Orange Regional’s President & CEO Scott Batulis graciously accepted the donation from Crystal Run Healthcare Managing Partner and CEO, Hal Teitelbaum. To view the article, visit www.hvbj.com

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Save the Date

The following free program is offered through Orange Regional’s community outreach efforts. If you know a patient, visitor, friend or family member who might benefit from the following program, please pass the information along.

Free Bariatric Seminar – January 5, 20106:00 p.m. – Community Health Education Center, 110 Crystal Run Road, Middletown

For more information, or to register for both the seminar and the support group, please call the Orange Regional Health Connection at 1-888-321-ORMC (6762).

Auxiliary Vendor Sales

January 6 Arden Hill Campus Gifts By Cheryl January 7Horton Campus Gifts By Cheryl January 20Horton Campus Popcorn Apolis January 21Horton CampusSusan Lavine Jewelry January 21Arden Hill CampusSave on Sweats January 22Horton CampusBag Alley Pocketbooks January 27Horton CampusD and D Designs Jewelry

Connections December 2009

In October, staff at the Arden Hill Campus welcomed the cast and crew of the feature film Collar to the Campus. A long day of filming occurred in the unoccupied Mother/Baby Unit. Many thanks to Security, Maintenance, Environmental Services and the staff of 2 North for their cooperation throughout the day!

Arden Hill Campus Selected for Movie Shoot

While spending the day on set as an extra, Orange Regional’s Chet Krinsky, of the Finance Department (at left), poses with actor and local attorney, Jaime Santana, Jr. during a break in filming the movie.

Actors wait to film as final lighting and make-up preparation occur around them in a recreated hospital room (in the old Nursery).

Save the Date

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