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CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.1
CONNECTED LIFE CYCLE MANAGEMENT
Klaus SekotRobert Bosch GmbH
CLEPA Warranty Conference
Frankfurt, 19.09.2018
In-vehicle data-based warranty handling
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.2
Today’s Challenges ..Changing mobility markets
Challenges for the automotive suppliers
Connected mobility
Automated mobility
Electrified mobility
React quick onemerging issues Fulfil OEM warranty
target Reduce recalls
Fulfil legal requirements on data privacy
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.3
What We Focus On
Understand real use Continuous product control
Smart complaint management
Data based risk management
… in compliance to data privacy legislation
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.4
Derive information distributed in multiple systems
1hLead timeof data
1-3 months ~3-5 months
Diagnostics at Service Repair
time
OEM
DiagnosticDatabase
WarrantyDatabase
AnalysisDatabase
Neutral Trustee
Analysis at supplier
Selected data
Selected data
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.5
Neutral Trustee
Neutral Trustee
Data use is limited to the agreed purpose
Data deletion and retention periods are kept
Data access is controlled Information derived out of the data is managed
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.6
Monitoring
Trends
Early Warning
Warranty Data
Diagnostic Data
Analysis Data
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.7
PatternClassification
Identification of emerging issues and underlying root causes
Warranty Data
Diagnostic Data
Analysis Data
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.8
Prediction
Root Cause
Warranty Data
Diagnostic Data
Analysis Data
➢ Classification of root cause
➢ Complaint parts handling from dealership to parts investigation point
➢ Focused analysis of relevant failures
➢ Support decisions about field campaigns by data
➢ Monitoring of known failures in real time and confirmation of their counter measures
➢ Monitoring of components health state
➢ Detection of unknown emerging issues
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.9
Function Areas and Their Benefits
MONITORING & EARLY WARNING COMPLAINT & RISK MANAGEMENT
AGILE FIELD QUALITY MANAGEMENT (AFQM)
➢ Product specification and validation based on data out of vehicle in use
➢ Reduced costs by avoided over-designs
➢ Early detection of deviation between specification and real use
➢ Field Load Data Model
SPECIFICATION & VALIDATION
REAL FIELD LOAD (ReFIL)
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.10
Preconditions
Transparent data security and privacy principles
Data handling and processing solely via neutral trustee
Participation open to all OEMs and to all suppliers
VDA-AQI InitiativeCONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.11
Bosch and Caruso develop AFQM in close collaboration with VDA-AQI as a concept to share relevant information between OEM and tier 1 suppliers
Pilot phase with selected OEM and Tier 1 suppliers starts in 01/2019
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.12
Service Layer Architecture
CONNECTED LIFE CYCLEMANAGEMENT
Benefit
- Up to 20% reduction of external failure costs due to faster corrective actions
- 80% improved efficiency on returned parts analysis, enabling more focus on outstanding root cause analysis tasks
Service Description
- Early Detection of emerging issues
- Classification of underlying root causes
- Connect complaint data- Data privacy
AFQM
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.13
CONNECTED LIFE CYCLE MANAGEMENT
Klaus Sekot
Robert Bosch GmbH
Frankfurt, 19.09.2018
THANKYOU
BENEFITS FOR OEM
CONNECTED LIFE CYCLE MANAGEMENT
C/QMD | 19.09.2018
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.14
Agile Field Quality Management (AFQM)
➢ Up to 20% reduction of external failure costs due to faster corrective actions
➢ 80% improved efficiency on returned parts analysis, enabling more focus on outstanding root cause analysis tasks
➢ Avoid repeated workshop visits due to unsuccessful repair trials
➢ Field Quality Management solution can also be applied during the engineering phase
➢ Early Detection of emerging issuesAutomated monitoring of failure behavior using diagnostic and repairs and response on emerging issues
➢ Classification of root cause and focused analysis of relevant failuresOEM and supplier data (e.g. failure analysis results) are used to train algorithms to distinguish failures based on their digital fingerprint
➢ Connect complaint dataScalable infrastructure enables connection of all suppliers of the respective OEM via neutral trustee
➢ Data privacyUse of neutral trustee providers in future to support data privacy legislation i.e. VIN encryption service and additional business models
➢ Customer irritation due to quality issues
➢ Reaction on new quality issues too slow
➢ OEM warranty cost target < 1%
➢ Reduce recalled vehicles, today
➢ Fulfil legislation on data privacy
Supplier
Trustee
Service Provider
Agile Field QM
OEM
CHALLENGES SOLUTIONS