Conflict Management - 1st Lecture

7/27/2019 Conflict Management - 1st Lecture

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Organization and

Conflict

Management

Prepared by

Kaiser A Mozumder

Class 01


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Learning Objectives

Diagnose the focus and source ofconflicts

Select the appropriate conflictmanagement strategy

Resolve interpersonal confrontationsthrough collaboration


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Definition of Conflict

Conflict is the process which begins whenone party perceives that the other hasfrustrated, or is about to frustrate, some

concern of his/her. H. J. Thamhain & D. L. Wilemon "Conflict

Management in Project Life Cycles."


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Define Conflict

Functional conflict serves theorganizations interestswhile dysfunctionalconflict threatensthe organizationsinterests.

Conflict: A process in which one party

perceives that its interests are being opposed or

negatively affected by another party.

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Is conflict always negative?

Result in poor Management

Consequences

-Intolerance

-Violence

-Destruction

-War

Consider conflictto be Positive

proper Management

Consequences

-Tolerance

-Proper Perception

-Good Relationship

-Collaboration

-Development

Perceived conflictto be negative


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Origin of Conflict

Conflict usually but not always,originates from competition.

Competition and Conflict Competition members behave

according to rules andprocedures

Conflict one member or group'sgoal jeopardized by another'sgoal.


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Maslows Hierarchy of Needs

Psychological needs

(food, water, shelter,clothing)1

Safety needs(security, protection,safe environment)

2

Social needs(sense of belonging, love, friendship)

3

Esteem needs(self-worth, recognition)4

Self-

actualization(self-realization)

5


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Antecedents of Conflict

Incompatible personalities or valuesystems.

Overlapping or unclear job boundaries.

Competition for limited resources.

Interdepartment/intergroup competition.

Inadequate communication.

Interdependent tasks.

Organizational complexity.


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Antecedents of Conflict

(continued) Unreasonable or unclear policies,

standards, or rules.

Unreasonable deadlines or extreme timepressure.

Collective decision making.

Decision making by consensus. Unmet expectations.

Unresolved or suppressed conflict.


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Level of Conflict

Intrapersonal Conflict

Interpersonal Conflict

Intragroup Conflict Intergroup Conflict

Intarnational Conflict

International Conflict


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Places of Conflict

Office Environment

In Group

In family

National

International

Worldwide

Everywhere


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Importance of Conflict

Management

Changing Environment Trends

-Global Competition

-Increase Diversity

-Cooperative restructuring

-Mobile Workforce


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Question & preparation

Define Conflict

Is that conflict outcome is negative?

Your opinion in briefDescribe the Importance of conflict

management in workingenvironment?

Pre Assessment test for conflicthandling/management-Form# 001

Documents

Conflict Management - 1st Lecture