Configuration Guide SAP Solution Manager 7.0 EHP 1

EhP1Configuration Guide

Target Audience

n Technical consultantn Application consultant

PUBLICDocument version: 10/26/2009

Document History

Caution

Before you start the configuration, make sure you have the latest version of this document. Youcan find the latest version at the following location: http://service.sap.com/instguides SAPComponents SAP Solution Manager <current release>

The following table provides an overview of the most important document changes.

Version Date Description

SP15 2/6/2008 n Topic on authorization moved to security guide and/or IMG (transaction SPRO), for instance roles moved to additional documentation in IMG documents(roles for function: Issue Management can be found either in overview on rolesin the security guide or in more detail in the according IMG documentationfor Issue Management), see also SAP Solution Manager Security Guideon: http://service.sap.com/instguides SAP Components SAP SolutionManager <current release>

n Sections on minimum Support Package Levels for managed systems for eachscenario moved to according relevant IMG documentation (exception: ChangeRequest Management)

n Additional list of all SAP Notes included in SAP Reference - IMG for SAPSolution Manager.

n Additional list on information for additional componentsn Detailed description on how-to create an initial IMG - project, how-to create a

Delta (Upgrade) IMG - project

SAP En-hance-mentPackage1

12/15/2008 n Section on minimum Support Package Levels for managed systems for ChangeRequest Management moved to according relevant IMG documentation

n Detailed descriptions on how-to create an initial IMG - project, how-to create aDelta (Upgrade) IMG - project moved to separate How-to documents on theService Marketplace: http://service.sap.com/solutionmanager MediaLibrary Technical Papers

n New sections on:l basic configuration and scenario-specific configuration, see new sections

on Configuring SAP Solution Managerl SAP NetWeaver Business Clientl Configuration after support package updatel Configuration tasks during operationl Appendix

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SP19 3/30/2009 n new IMG—activities, see section: Configuration After Support Packagen changed IMG— activities, see new section Using Guided Procedure (Transaction:

SOLMAN_SETUP)—Automated Update Configuration for basic settings update, andnew section Using IMG (Transaction: SPRO)—Manual Update Configuration as wellas SAP Note 1260646 for updates of scenario-specific, cross— scenario specific,and Service — Provider — specific settings

n IMG— structure change for Service— Provider— specific settings


SPS 20 7/13/2009 n Chapter Configuration After Support Package Upgrade moved to currentoperations guide for SAP Solution Manager on the Service Marketplace:http://service.sap.com/instguides SAP Components SAP Solution

Manager <current release>n Chapter Configuring Business System Connectionsmoved to IMG, see according IMG—

activity Information and Prerequisites (technical name: SOLMAN_BSC_INFO)n IMG— Switch for Third — Party Product integration SAP Central Process

Scheduling Adaptor by Redwood is no longer required, see section ActivatingSolution Manager Enhancements.

n Change of product naming for Business Intelligence (BI): as of now it is calledBusiness Warehouse (BW)

n Chapter on Additional Informationmoved to Appendixn Central Correction Note exchanged. New SAP Note for SPS 20 is SAP Note

1334252, see section SAP Notes as Mentioned in the IMG (Appendix).n SAP Note 898614 and SAP Note 903528 deleted in list of SAP Notes as Mentioned in

the IMG, due to adapted IMG —activity Activate Basic BC-Sets (technical name:SOLMAN_SUP_BC-SETS)


SPS 21 10/26/2009 n Chapter SAP Notes as Mentioned in IMG: additional SAP Note 1098009 for workcenter usage

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Table of Contents

Chapter 1 Configuration Guide . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 Getting Started . . . . . . . . . . . . . . . . . . . . . . 72.1 Target Group of This Guide . . . . . . . . . . . . . . . . . . 72.2 Using SAP Solution Manager as Service Provider . . . . . . . . . . . 72.3 SAP Solution Manager Scenarios and Functions . . . . . . . . . . . 8

Chapter 3 Configuring SAP Solution Manager . . . . . . . . . . . . . . 93.1 Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . 93.1.1 Automatic Basic Settings Configuration . . . . . . . . . . . . . . 93.1.2 Manual Basic Settings Configuration . . . . . . . . . . . . . . . 113.2 Scenario—Specific and/or Service Provider—Specific Settings . . . . . . 133.3 Activating Solution Manager Enhancements . . . . . . . . . . . . 13

Chapter 4 Configuring SAP NetWeaver Business Client 1.0 . . . . . . . . . 15

Chapter 5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 175.1 Basic Technical Settings for Basic Functions . . . . . . . . . . . . . 175.2 Translating Your Own Customizing Entries . . . . . . . . . . . . . 195.3 Additional Information . . . . . . . . . . . . . . . . . . . . 205.3.1 Links for Additional Components on Service Marketplace . . . . . . . 205.3.2 SAP Notes as Mentioned in the IMG . . . . . . . . . . . . . . . 225.4 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . 275.4.1 Terminology: System Landscape and Related Terms . . . . . . . . . 275.4.2 Terminology: Solution and Related Terms . . . . . . . . . . . . . 31

Chapter A Reference . . . . . . . . . . . . . . . . . . . . . . . . . 35A.1 The Main SAP Documentation Types . . . . . . . . . . . . . . . 35

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1 Configuration Guide


Caution

The following note ONLY applies to SAP customers in Germany and AustriaThe extent of the usage of the software package „SAP Enhancement Package 1 for SAP SolutionManager 7.0“ depends upon the type of maintenance contract you have signed. If you have a signedcontract for:

n SAP Enterprise Support

n Product Support for Large Enterprises

n SAP Premium Support

n SAP MaxAttention

you are authorized to use all functions in the software package, without any restrictions.If you have signed exclusively standard support contracts, you are allowed to install this softwarepackage, but you are only allowed to use a restricted functionality. You are not allowed to use thefollowing Enterprise Edition functions:

n Business Process Change Analyzer

n Quality Gate Management

n Custom Development Management Cockpit

Der folgende Hinweis betrifft NUR SAP Kunden in Deutschland und ÖsterreichDie Nutzungsmöglichkeiten des Softwarepaketes „SAP Enhancement Package 1 for SAP SolutionManager 7.0“ sind von Ihrem Pflegevertrag abhängig.Wenn Sie über einen Vertrag über:

n SAP Enterprise Support

n SAP Product Support for Large Enterprises

n SAP Premium Support

n SAP MaxAttention

verfügen, sind Sie berechtigt, alle Funktionen des Softwarepaketes ohne Einschränkungenzu nutzen.Wenn Sie ausschließlich Standard Support-Verträge abgeschlossen haben, dürfen Sie diesesSoftwarepaket installieren und mit eingeschränktem Funktionsumfang nutzen. Die im folgendenaufgeführten Funktionen, die Bestandteil der Enterprise Edition sind, dürfen nicht genutzt werden:

n Business Process Change Analyzer

n Quality Gate Management

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n Custom Development Management CockpitThis configuration guide is updated with each new Support Package Stack and SAP EnhancementPackage in the SAP Service Marketplace at: http://service.sap.com/instguides SAP ComponentsSAP Solution Manager <current release> . For information due to corrections in between SupportPackages, see SAP Note 1294313.

IntegrationConfiguration topics are relevant for the following phases:

n Configurationn Operationn Upgrade

Recommendation

We recommend using this guide during all phases. For a detailed overview on which documentationis relevant for each phase, see also SAP Note 1088980. We strongly recommend that you use thedocuments described in this note.

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2 Getting Started

2 Getting Started

This guide introduces the configuration of SAP Solution Manager. The actual configuration is donevia SAP Reference Implementation Guide (IMG). It has the following sections:

n Getting Started with information on the function/modularity concept, and a step by stepprocedure to use this guide, including a list of links for additional products, and all SAP notesneeded to configure SAP Solution Manager.

n Configuring SAP Solution Manager with explanations of the automatic and manualconfiguration of basic settings configuration, scenario—specific configuration, and the activationof enhancements.

n Configuring SAP NetWeaver Business Client 1.0 with a short description on how to configurethe SAP NetWeaver Business Client.

2.1 Target Group of This Guide

The target groups of this guide are readers who are already familiar with SAP Solution Manager andconfiguration procedures in an implementation and/or upgrade project, that is technical consultants,system administrators and/or application consultants.

n technology consultants: working with technical processes supported by SAP software duringimplementation, when deciding which settings to make

n system administrators: optimizing the system during and after implementationn application consultants: mapping a company’s actual business processes to the processes and

functions supported by SAP software during implementation, and when deciding which settingsto make

2.2 Using SAP Solution Manager as Service Provider

As a Service Provider, you provide services to your customers using Solution Manager. See thesection Service Provider and Service Provider Customer Specification. For more information on Service Providerscenarios and definition, see the master guide for SAP Solution Manager in the Service Marketplace:http://service.sap.com/instguides SAP Components SAP Solution Manager <current release> .

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2 Getting Started2.3 SAP Solution Manager Scenarios and Functions

2.3 SAP Solution Manager Scenarios and Functions

SAP Solution Manager is a tool which supports the entire product life-cycle of your business processesand systems, within a system/platform. The product life-cycle can be regarded as a set of scenarios. Ascenario is a group of business process—related functions which support the sequential and logicalrelationships of processes within the life-cycle of the product. We differentiate between scenarios(for instance: Implementation/Upgrade of SAP Solutions or Service Desk), processes relating to these scenarios(for instance: Roadmap) and functions that can be used in one or more scenarios (for example,the function Document Management can be used in the scenario Implementation and/or the scenario TestManagement). The configuration of SAP Solution Manager uses this scenario-related approach.

Note

Usage data about the functions and scenarios used by the customer is sent to SAP. See: SAP Note939897 (How to prevent this transfer).

More InformationIf you have insifcient understanding of SAP Solution Manager and its applica-tions, see the master guide for SAP Solution Manager in the Service Marketplacehttp://service.sap.com/instguides SAP Components SAP Solution Manager <current release>

and the according application help on the Help Portal http://help.sap.com/solutionmanager .

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3 Configuring SAP Solution Manager

3 Configuring SAP Solution Manager

You configure SAP Solution Manager by:

1. using transaction SOLMAN_SETUP for basic settings configuration2. using transaction SPRO for extended scenario configuration

Some scenarios allow third—party integration. Activation tasks for some of these third—partyproducts must be performed. This activation displays all dependent IMG activities.The following sections give an overview of these topics.

3.1 Basic Settings

3.1.1 Automatic Basic Settings Configuration

You can configure your basic settings with the basic settings wizards.

Note

Automatic basic settings configuration can also be used when upgrading the Solution Managersystem.

This quickly configures all main settings in a guided procedure. The automatic configuration isaccessed via a Web Dynpro application which is called by transaction SOLMAN_SETUP. All settingsfor this Web Dynpro application are made during the installation of SAP Solution Manager. Allactivities in this wizard are linked to the corresponding IMG activities in the standard basic settingsconfiguration, in the SAP Reference IMG (transaction SPRO). The configuration consists of three mainparts with individual steps:

1. Initial SetupYou prepare the SAP Solution Manager system for further configuration by creating accordingconfiguration users, configuring all necessary settings for your system landscape, as for instanceconnecting ABAP and Java.

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3 Configuring SAP Solution Manager3.1 Basic Settings

Note

On users, see security guide for SAP Solution Manager on the Service Marketplace:http://service.sap.com/instguides SAP Components SAP Solution Manager <current

release> .

2. Basic ConfigurationYou configure all basic settings to ensure that all basic functionality runs immediately, see as wellsection Basic Technical Settings for Basic Functions. In addition, you create a project and a related solution.

3. Managed System ConfigurationYou create all necessary connections to/from managed systems.

In addition, the application provides anOverview on which activities are already performed, whichstill need to be performed, and which need to be updated.

Caution

The automatic configuration of SAP Solution Manager basic settings makes additional systemsettings that differ from manual configuration via IMG, for instance all created users areautomatically assigned a user group with the following naming convention <SAP_SM_>, additionalbusiness partners for SAP Service and Support, and so on. For more information, see security guidefor SAP Solution Manager in the Service Marketplace: http://service.sap.com/instguides

SAP Components SAP Solution Manager <current release> .

PrerequisitesProfile ParametersCreate the following profile parameters in the instance profile:

n login/create_sso2_ticket = 2n login/accept_sso2_ticket = 1n icm/host_name_full = fully qualified server name

This parameter must be attributed to the fully qualified server name (for example,wdfd002568.wdf.sap). The name must contain at least two periods, see also SAP Note 434918.

n icm/server_port_1 = PROT=SMTP,PORT= <> 0; for example: 25000n login/no_automatic_user_sapstar = 0n icm/conn_timeout; for example: 20000n icm/keep_alive_timeout; for example: 240n SAPLOCALHOSTFULL = fully qualified server name

For the parameters to be used by the system, the system must be restarted.Authorization Update

Note

See SAP Note 1236420

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Transport Management System (TMS)Transport Management System must be configured.

ProcedureCall transaction SOLMAN_SETUP and follow the guided procedure. Use the on-screen help and onlinehelp in the Service Marketplace at: http://help.sap.com SAP Solution Manager <current release> .

Note

The step-by-step procedure provides a separate protocol for each individual step.

ResultYou have performed all activities for the basic settings configuration. The system has set a status forall performed activities. Now you can start to configure scenarios and/or Service Provider settings. Seesection How to Configure Scenario-Specific and/or Service Provider-Specific Settings.

Caution

Do not start configuring scenarios before you have completely configured all the basic settings

More Information

n on how to use transaction SOLMAN_SETUP, see tutorial on Solution Manager Configuration at: :http://service.sap.com/~sapidb/011000358700001735062008E .

n installation procedure for SAP Solution Manager, see installation guides for SAP Solution Managerin the Service Marketplace: http://service.sap.com/instguides SAP Components SAPSolution Manager <current release>.

n security issues, see chapter Roles for Configuration in SAP Solution Manager Security Guide in the ServiceMarketplace: http://service.sap.com/instguides SAP Components SAP Solution Manager<current release>.

n tasks during operation, see SAP Solution Manager Operations Guide on the Service Marketplace at:http://service.sap.com/instguides SAP Components SAP Solution Manager <current release>.

3.1.2 Manual Basic Settings Configuration

You can configure basic settings in the transaction SPRO for initial configuration. You can also createnew settings and change existing settings.

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Recommendation

You should use the basic settings wizard to configure the basic settings. However, if you only wantto configure one of the functions above, you need to configure the basic settings in the transactionSPRO. The IMG activity node Information and Configuration Prerequisites, tells you whether this section isrelevant for your needs. See also the section Basic Technical Settings for Basic Functions in the Appendix.

PrerequisitesThe IMG is hierarchically structured, i.e. it is a top—down step—by—step guided procedure. It isstructured by topics, the first two of which contain vital information about prerequisites, dependingon your infrastructure, such as systems, system types, and so on.

1. ReadMe: This is an organizational activity. It gives you all the information you need to startconfiguration with the current enhancement package in new installations and updates, forinstance:n how to use the IMG

n how to prepare your Solution Manager system and managed systems, for instance:l client copy in case you want to create another clientl technical prerequisites, such as SAP NetWeaver Business Client configuration and so onl Add-ons, License Key, Transport Management (TMS), or LM-TOOLS patchesl Service Packages in the Solution Manager and all managed systemsl Secure Socket Layer (SSL) for HTTP connection

2. Central Note: This is an organizational activity. See the SAP note mentioned, before starting toconfigure.

3. Basic Settings

The Basic Settings configuration is mandatory, as it sets all prerequisites for scenario configuration.

ChecklistCall transaction SPRO.

ResultYou have performed all activities for the basic settings. You can now start to configure scenariosand/or Service Provider settings, see section Scenario-Specific and/or Service Provider-Specific Settings.

Caution

Do not start to configure scenarios before you have completely configured all the basic settings

More Informationabout installation procedure for SAP Solution Manager, see installation guides for SAP SolutionManager in the Service Marketplace: http://service.sap.com/instguides SAP ComponentsSAP Solution Manager <current release>.

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3 Configuring SAP Solution Manager3.2 Scenario—Specific and/or Service Provider—Specific Settings

3.2 Scenario—Specific and/or Service Provider—SpecificSettings

You can configure your scenarios using IMG (transaction SPRO), which contains all configurationactivities for each function. Functions which are in more than one scenario are linked via IMGdocumentation. They are in the IMG node Cross-Scenario Settings.

Note

If you want to configure only a subset of all available functions, you can decrease the size of IMGactivities, using:

n IMG customizing projects

n the Business Process Repository (BPR)

PrerequisitesYou have configured the basic settings for Solution Manager, see section Basic Settings.

ProcedureChoose your scenario and perform all required IMG activities, step by step.

Recommendation

Configure your scenario-specific system settings using a project IMG. Using a project IMG, you canchoose from the application components. This results in individual customizing projects forimplementing the SAP system in your company. When you upgrade the system you can then easilydefine new IMG activities.

More Information

n how to create customizing projects in IMG, see How to Create Customizing Projects in the ServiceMarketplace: http://service.sap.com/solutionmanager Media Library Technical Papers .

n how to use the Business Process Repository in SAP Solution Manager, see How to Use the BusinessProcess Repository, in the Service Marketplace: http://service.sap.com/solutionmanager

Media Library Technical Papers .

3.3 Activating Solution Manager Enhancements

SAP Solution Manager enhancements must be activated separately, via IMG ( IMG transaction SPROSAP Solution Manager Cross-Scenario Settings Activate Solution Manager Enhancements (technical name:SOLMAN_ACTIVATE_KEY). Technically, the components are packages that are based on the standard SAPSolution Manager, without interdependencies.

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3 Configuring SAP Solution Manager3.3 Activating Solution Manager Enhancements

PrerequisitesYou have downloaded the add-ons for the enhancements.

FeaturesActivation makes only technical settings for the component functionality of the following SAPSolution Manager enhancements:Third—Party Product Integration

n SAP Solution Manager Adaptor for SAP Quality Center by HPn SAP Productivity Pak by RWD

IntegrationActivated enhancements are compatible with all SAP Solution Manager functions.

ExampleThe IMG for enhancements for configuring third—party product integration, for instance SAPQuality Center by HP is visible after the enhancement is activated.

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4 Configuring SAP NetWeaver Business Client 1.0

4 Configuring SAP NetWeaver BusinessClient 1.0

The user interface frontend of SAP NetWeaver Business Client (NWBC) integrates classic SAP GUI-basedtransactions and newWeb Dynpro applications. To use the Business Client, install it, add and connectyour productive systems.

PrerequisitesYou have installed the SAP NWBC 1.0. For information about installing SAP NWBC, see:http://help.sap.com Search Documentation. Search for Business Client Installation in

application SAP NetWeaver.

Note

See SAP Note 900000 for minimal prerequisites and SAP Note 1029940 for release restrictions.

Procedure

1. Enter System Dataa) Choose System Preferences .b) Enter the following data:n System namen Type: SAP All-in-One (ERP)n Protocol

n Server/Host:n Port:

n Path: /sap/bc/dal/demoAn Client

n Languagen User name

c) Confirm.2. Connect to System

a) Mark the line for your system.b) Choose button Switch to.

The Business Client should connect to your system. If it does not connect, check your Protocolsettings.

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4 Configuring SAP NetWeaver Business Client 1.0

More Information

n for more detailed documentation about architecture and use of SAP NetWeaver Business Client,see the Service Marketplace: http://help.sap.com Search Documentation . Search for NWBC inapplication SAP NetWeaver.

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5 Appendix

5 Appendix

5.1 Basic Technical Settings for Basic Functions

The basic settings in Solution Manager configuration are all technical settings you have to maintain,and all settings that are relevant for major functions that run in your Solution Manager system.These functions are:

n Maintenance Optimizer, to download Support Package Stacks for all SAP systems in your systemlandscape

n Early Watch Alert, to create Early Watch Alert reports and send them to SAPn Root Cause Analysis, to perform root cause analysisn Basic Service Desk, to send messages to SAPn Expert on Demand, to get an SAP expertn Basic Business Blueprint and Configuration, to generate business blueprint documents and configuration

guides for your solutions

After the basic settings configuration, some main functions need to run immediately. You need toconfigure all basic settings, so that all these basic functions can run and SAP Support is able to fullysupport you. In some cases, though, it might be necessary to either only configure one specificfunction or check individual IMG activities, for a specific function to run.

FeaturesMaintenance Optimizersee How to Congure Maintenance Optimizer in the Service Marketplacehttp://service.sap.com/solutionmanager Media Library Technical Papers .

EarlyWatch Alert for ABAP systemsIn transaction SPRO for Solution Manager IMG nodes, execute:

n all IMG activities in section General tasks

n all IMG activities in section Connection to SAP

n all IMG activities in section Authorizations

n IMG activity: Background Jobsn in section HTTP Services

l IMG activity: Activate Solution Manager Services

n all IMG activities in section System Landscape

n all IMG activities in section Service Data Control Center

EarlyWatch Alert for Java systems (Root Cause Analysis)

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5 Appendix5.1 Basic Technical Settings for Basic Functions

This section only applies if you have Java systems in your landscape.In transaction SPRO for Solution Manager IMG nodes, execute:

n all IMG activities in section General tasks




l Activate Solution Manager Servicesn all IMG activities in section System Landscape

n all IMG activities in section Service Data Control Center

n all IMG activities in section Root Cause Analysis

Basic Service DeskIn transaction SPRO for Solution Manager IMG nodes, execute:

n the first IMG activity Activate Service Desk BC Set in section Basic BC Sets for Configuration

n all IMG activities in section General Tasks



n IMG activity Background Jobsn in section HTTP Services

l Activate Solution Manager Servicesl Create Alias for Business Server Pages

n in section System Landscape

l Put Systems in Landscapel Synchronize with SAP Support Portal

Expert on DemandIn transaction SPRO for Solution Manager IMG nodes, execute:

n in section Basic BC Sets for Configuration

l Activate Service Desk BC Set

l Activate Issue Management BC Setsn all IMG activities in section General Tasks




l Activate Solution Manager Servicesn in section System Landscape

l Put Systems in Landscapel Define Solution Landscapel Synchronize with SAP Support Portal

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5 Appendix5.2 Translating Your Own Customizing Entries

Basic Business Blueprint and ConfigurationIn transaction SPRO for Solution Manager IMG nodes, eExecute:

n all IMG activities in section General Tasks




l Activate Solution Manager Servicesl Create Alias for Document Management Service

n in section System Landscape

l Put Systems in Landscapel IMG activity Create Logical Components in section Define Solution Landscapel Synchronize with SAP Support Portal

5.2 Translating Your Own Customizing Entries

For some configuration tasks, you create your own modified entries and you need to translate them.Use the following procedure to translate your own customizing entries in customizing tables.

PrerequisitesYou have installed all required languages.

Procedure

1. Log on to your SAP Solution Manager system in your original language.2. Choose the transaction and enter the customizing table:n SM30 for table/viewn SM34 for view cluster

3. ChooseMaintain.4. Choose the line of the object you want to translate.5. In the menu, choose: Goto Translate .6. In the dialog box, choose the language into which you want to translate the object.7. Translate the object.8. Save your settings.

ExampleIn function Job Scheduling Management, you maintain the following tables AGS_REGION_CUST andAGS_ORGUNIT_CUST.

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5 Appendix5.3 Additional Information

More Informationabout how to translate object types in the system, see the Help Portal: http://help.sap.com ,search for SE63.

5.3 Additional Information

Here, you find:

n links to documentation about SAP Solution Manager—relevant additional components.n a list of all SAP Notes that are included in the IMG.

5.3.1 Links for Additional Components on ServiceMarketplace

Your Solution Manager system is the platform for administrative tasks in implementing, operatingand upgrading systems in your system landscape. It relies heavily on mandatory and optionalcomponents implemented in addition to SAP Solution Manager. The following table gives youan overview of these additional components.

Recommendation

To ensure a smooth integration of these components, familiarize yourself with their installation,configuration, and operation.

FeaturesAdditional Components

Component Where in the Service Marketplace? IMG Activities andOther InformationSources

System Landscape Directory (SLD) http://service.sap.com/sld

or http://sdn.sap.com SAP NetWeaverCapabilities Lifecycle Management ApplicationManagement System Landscape Directory

Information andCongurationPrerequisites SLD

(technical name:SOLMAN_SLD_INFORMATI)

Software Life-Cycle Manager (SLM) http://service.sap.com/slm andhttp://help.sap.com/nw70 Functional

View Solution Life Cycle Management SoftwareLife Cycle Management

Information andCongurationPrerequisites ChangeControl scenario(technical name:SOLMAN_MOPZ_SLM_INFO)

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http://service.sap.com/sld

http://service.sap.com/sld

http://sdn.sap.com

http://service.sap.com/slm

http://service.sap.com/slm

http://help.sap.com/nw70

http://help.sap.com/nw70



Adobe Document Services (ADS) http://service.sap.com/adobe Information andConfigurationPrerequisites ADSsetup (technical name:SOLMAN_ADS_INFO)

Business Warehouse(BW) http://service.sap.com/bi Information andCongurationPrerequisites BW(technical name:SOLMAN_BI_CLIENT_INF)

SAP Quality Center by HP http://service.sap.com/solutionmanager

SAP Quality Center by HPInformation andCongurationPrerequisites ThirdParty (technical name:SOLMAN_THIRDPARTY_IN)

SAP Redwood Job Scheduling service.sap.com/job-scheduling Information andCongurationPrerequisites ThirdParty (technical name:SOLMAN_THIRDPARTY_IN)

One Transport Order service.sap.com/solutionmanager MediaLibrary Technical Papers

TREX http://help.sap.com/nw2004s Information andConfigurationPrerequisites TREX(technical name:SOLMAN_TREX_INFO)

SAP TAO http://service.sap.com/saptao

Master Data Management (MDM) —MDM Administration Cockpit

http://service.sap.com/mdm andhttp://service.sap.com/installmdm

Used in SystemAdministration WorkCenter

SAP NetWeaver Administrator http://service.sap.com/nwa Used in SystemAdministration WorkCenter

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http://service.sap.com/adobe

http://service.sap.com/adobe

http://service.sap.com/bi

http://service.sap.com/bi



http://help.sap.com/nw2004s

http://help.sap.com/nw2004s

http://service.sap.com/saptao

http://service.sap.com/saptao

http://service.sap.com/mdm

http://service.sap.com/mdm

http://service.sap.com/installmdm

http://service.sap.com/installmdm

http://service.sap.com/nwa

http://service.sap.com/nwa



Adaptive Controlling (ACC) n for general informationhttp://sdn.sap.com/irj/sdn/adaptive

n for application help, such as startingand stopping an application service:http://help.sap.com

n for installation informationhttp://service.sap.com/instguides

Used in SystemAdministration andSystem LandscapeManagement WorkCenters

Wily Introscope http://bis.wdf.sap.corp:1080/twiki/bin/view/Main/IntroScopeUsed in Root CauseAnalysis and SystemMonitoring WorkCenter

More InformationFor a comprehensive overview and to find out which additional components are relevantfor the configuration of your scenarios, see master guide for SAP Solution Managerhttp://service.sap.com/instguides SAP Components SAP Solution Manager <current release>

5.3.2 SAP Notes as Mentioned in the IMG

Summary of all relevant SAP Notes mentioned in the IMG for SAP Solution Manager (transactionSPRO) per basic settings, cross-scenario settings, scenario-specific settings and Service Provider-specificsettings.

Recommendation

During configuration via IMG, these notes appear in the relevant IMG—activity. We recommend toconsider reading the according SAP note, when you configure an IMG—activity. The list underneathcollects all SAP notes mentioned in the IMG.

List of SAP Notes in SAP Solution Manager IMG

IMG SAP Note Number SAP Note Title Support PackageRelevant for:

199123 Word Settings X (all)

948871 Solution Manager: Cross-ScenarioSAP Notes

X

892412 Upgrading to SAP Solution Manager7.0

X

539977 Release strategy for Add-On ST-PI X

READ ME (preparingconfiguration)

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http://bis.wdf.sap.corp:1080/twiki/bin/view/Main/IntroScope






69455 Service tools for Applications ST-A/PI X

560630 ST-PI: Solution Tools plug-in -prerequisite not met

X

900000 NetWeaver Business Client - FAQ X

1029940 Release restrictions for theNetWeaverBusiness Client

X

1260646 Changes to Solution Manager IMG

after EhP1X

1271965 Incomplete documentation file - SAPSolution Manager EhP1

X

1334252 SAP Solution Manager — basicfunctions SP20

SPS20 only

1166931 Workload Data Collection for PI/XI inSolution Manager

SP19 only

Central CorrectionNote

797147 Wily Introscope Installation for SAPCustomers

X

BASIC SETTINGS

Guided Procedurefor Automatic BasicConfiguration

1236420 Automatic role generation fromtemplates

X

817529 Checking the SSO configuration X

781163 Variant SAPWorkplace does not workfor RNOTIFUPDATE01

X

824554 ICM and SAP Web DispatcherTime-out Parameter

X

795131 FAQ: How to establish secure FTPcommunication with SAPFTP

X

General

130106 Using SAPFTP for data transfer X

33135 Guidelines for OSS1 X

766505 OSS1: Changes to the RFC connectionto SAPOSS

X

Connection to SAP

182308 Incorrect logon data in RFC

destination SAPOSS

X

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1088980 Documentation: SAP SolutionManager 7.0

X

368861 Knowledge Warehouse and securitylevels under MS Office

X

Documentation

368963 Use signed macros in KnowledgeWarehouse

X

834534 SAP Solution Manager roles inRelease 7.0

X

128447 Trusted/Trusting Systems X

Authorizations

1265070 Diagnostics - Setup of ManagedSystems

X

764393 Configuration of the SAP SystemLandscape Directory

X

768452 Troubleshooting SLDCHECK X

894279 Background processing in SAPSolution Manager 7.0

X

1082010 Administration of several customernumbers

X

993775 Synchronizing system data with SAPSupport Portal

X

System Landscape

1050693 Several IP addresses when yousynchronize system

X

91488 SAP Support Services - Centralpreparatory note

X

763561 Service Data Control Center (SDCCN)- FAQ

X

Service Data ControlCenter (SDCCN)

727998 Complete Replacement of ServiceDefinitions for SDCC/SDCCN

X

BC-Sets 1279575 Maintenance Optimizer: CollectiveNote

X

68854 DB2 UDB: SQL0101N The statementis too long, or specify databaseparameter)

XBusiness Warehouse(BW)— Setup

983845 Using MaxDB 7.6 for BW 3.x / BI 7.x X

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1259828 MDM 5.5 Setup in SMD: Manual Stepsin Managed Systems

X

1169441 Introscope trace enabling for DuetEnd-to-End Trace

X

1085464 Enable Duet JMS Queue Monitoringwith Wily Introscope

X

1126554 Wily Introscope.NET Agent X

Diagnostics (RootCause Analysis)

1261987 Duet-specific diagnosticsconfiguration

X

CROSS-SCENARIO SETTINGS

Solution ManagerEnhancements

588364 Prerequisites for activating extensions X

Client Copy 806819 sap* logon not available (problemswith client copies)

X

368861 Knowledge Warehouse and securitylevels under MS Office

X

368963 Use signed macros in KnowledgeWarehouse

X

710711 Solution Manager: Using a ContentServer

X

777089 Creating a business blueprintdocument/configuration Guide

X

510007 Setting-up SSL on the WebApplication Server ABAP

X

612670 SSO for local BSP calls using SAP GUI

HTML ControlX

436430 Prerequisites for the DocumentModeling Workbench

X

350535 Knowledge Warehouse - modelingWork Center

X

314568 SAP GUI for HTML functionality /Limitations / SP / Behaviour

X

DocumentManagement

918236 WD ABAP ALV create print version X

458731 Internet Graphics Server XInternet GraphicsServer (IGS)

454042 IGS: Installing and Configuring theIGS

X

Adobe DocumentationServices (ADS) Setup

944221 Troubleshooting of problems informs

X

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Adaptive Computing 1008828 ACC 7.1 PI / Adaptive ComputingController tool Collective Note

X

918236 WD ABAP ALV—creating print version XWork Center

1098009 Limitations for WebDynpro ABAP X

System Availabilitywith CCMSPING

1175058 Problems with CCMSPING with SAPSolution Manager

X

455140 Configuration of e-mail, fax, pagingor SMS using SMTP

XAutomatic E-Mail

455142 SAPconnect: Configuration paging/ SMS via HTTP

X

SCENARIO-SPECIFIC SETTINGS

949220 Solution Manager: ImplementationScenario—Related SAP Notes Tabs

XImplementation

1244713 Installation of Custom DevelopmentManagement Cockpit

X

949292 Solution Manager: Service DeskRelated SAP Notes Service Desk

X

830882 DSWPNOTIFCREATE URL initializationparameters

X

Service Desk

1050148 Troubleshooting for Service Deskconfiguration

X

949293 Solution Manager: SolutionMonitoring—Related SAP Note

X

199123 Word settings X

420213 Composite SAP note: Centralmonitoring of mySAP.components

X

System Administrationand SystemMonitoring

1223266 CCMSBI Reporting X

1096782 CCMS: Configuration of monitoringpauses

XDowntimeManagement

823941 SAP Start Service on Unix X

1111310 Job Scheduling Management:Extended Configuration

X

1225906 Customizing of the Job Requestapplication

X

1230837 Creating a custom scheduledocumentation application

X

Job SchedulingManagement

1225976 Creating custom print forms for JobDocumentation

X

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5 Appendix5.4 Glossary


Change RequestManagement StandardConfiguration

903527 Solution Manager ChangeManagement: BC sets

X

Change Control 1137683 Maintenance Optimizer and SLM X

THIRD PARTY INTEGRATION

1111310 Job Scheduling Management:Extended Configuration

X

1118440 Copy default change transaction to acustomer name space

X

SAP Central ProcessScheduling byRedwood

1161405 Accumulative Note for SAP CPS forSAP NetWeaver

X

1034901 Installation of BMC AppSight for SAPClient Diagnostics

XBMC AppSight for SAPClient Diagnostics

1034902 FAQ: BMC AppSight for SAP ClientDiagnostics

X

SERVICE PROVIDER-SPECIFIC SETTINGS

616946 Support Desk: support teamdetermination using SAPComponents Service Provider

X

903530 Solution Manager: Customizing forcorporate function

X

970042 Service Desk: Enhancements forservice providers

SP19 only

Service Desk forService Provider

1281504 Authorization check for ICF Services SP19 only

Software Partner 951145 Duplicate KB entries - Clearinconsistent data

X

5.4 Glossary

5.4.1 Terminology: System Landscape and Related Terms

The Solution Manager is based on a system in a system landscape. Different terms are used to refer to this,depending on how the system landscape is viewed. There are two semantic levels:

n overall view of systems and their role in the system landscape, andn the technical level, referring to the technical attributes of a system, not its purpose in the system

landscape.

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It depends on whether the focus is on a system’s purpose or on its technical properties. There areseveral possible perspectives:

n general perspectiveTerm: System

n Solution Manager perspective (Solution Manager as the central management platform)Terms: Managing System, Managed System

Figure 1:

n business process—oriented perspective (business process as main focus)Term: Business System

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Figure 2:

n technical perspective (technical attributes as main focus)Term: System Type, System Component, System Component Type, Technical System

Figure 3:

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FeaturesThe following table contains definitions of how these term are used in documentation.Definitions Infrastructure: System

Term Definition Additional Remarks

System Neutral definition from a generalperspective. The name of the system isbased on the SAP product definition. Itcan be defined more closely (see above),for example, managed system, businesssystem and/or technical system.

Used in general documentation, inoverviews and so on.

ExampleIn your system landscape youmaintainseveral systems.

Managing System The central managing system, usuallythe Solution Manager system, fromthe Solution Manager perspective. Amanaging systemusuallymanages othersystems, which are called managedsystems.

Used in general Solution Managerscenario and function documentationin the system landscape.Synonym: Central System(CCMS-related)

ExampleYour managing system is SAP SolutionManager.

Managed System Any system that is managed by anothersystem, usually the central SolutionManager system platform, from theSolution Manager perspective. In thissense, the Solution Manager system canalso be a managed system.

Used in general Solution Managerscenario and function documentationin the system landscape. Synonym:Remote System (CCMS-related)

ExampleYou monitor your managed systemsregularly, using SAP Solution Manager.

Business System Any system used in a business scenario,from a business perspective.

Used in general Business Suite andSolution Manager documentation, forBusiness Suite—related topics.

ExampleYou monitor all business systems onwhich the business process steps run,regularly.

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System Type The type which the system can be, froma technical perspective:n ABAP

n Javan ABAP and Javan Trexn MDM

n LiveCachen ...

Used in general Solution Managersystem landscape documentation,with reference to the general systemarchitecture.

ExampleThe SAP Solution Manager system isbased on system types AS ABAP and ASJava.

System Component A technical unit of a system whichis itself defined by a main instance,depending on the application view (thebusiness purpose), from a technicalperspective,.

The main instance can be defined inmore detail by server, client, softwarecomponent and so on. It can be installedindependently.

ExamplePlease change the data of the maininstance for system componentSolution Manager Diagnostics.

System Component Type The underlying technology of thesystem component, from a technicalperspective.

ExampleSystem component Solution ManagerDiagnostics is of system componenttype Java.

Technical System A technical unit based on one or moreinstances, from a technical perspective.Main instances can be installed inone system, but also as independent(technical) systems with independentsystem IDs. It is defined by technicalattributes, depending on the systemcomponent type, such as:n System IDn Clientn Installation Numbern ...

ExampleSAP Solution Manager is running on(technical) system: SMP Client 200Solution Manager Diagnostics isrunning on (technical) system: SMD

5.4.2 Terminology: Solution and Related Terms

The life—cycle of a product comprises different phases, such as implementation, operation, andoptimization, which are all supported by SAP Solution Manager. In the operational phase, SAPSolution Manager uses the technical unit Solution to bundle systems according to various criteria:

n related business process steps

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n related systems by administration purpose

The term is related to another primary concept, the Logical Component. Technical systems are stored inlogical components, which are then referenced in the solution. The solution is uniquely defined byits Leading System Role.

FeaturesThe following table contains definitions of how these term are used in documentation.Definitions Infrastructure: Solution


Solution A group of systems administered in SAPSolution Manager, which are managedtogether. Solutions are independentof one another, e.g. all systems of onesubsidiary.

Used in general documentation, inoverviews and so on. The solutionis defined in the Solution Directory(transaction SOLMAN_DIRECTORY). Here,all information about included systemsand business processes running onthese systems is stored. It forms thebasis for subsequent applications,such as Monitoring, Job SchedulingManagement or Issue Management.

ExampleSee document Solution Concept andDesign on SAP Service Marketplace at:http://service.sap.com/solutionmanager


Logical Component A set of technical systems with thesame SAP product release and maininstance, to be able to use these systemsin a system landscape uniformly invarious SAP Solution Manager usescenarios, i.e. in implementation,operational processing, and permanentoptimization. It separates theabstract component level fromthe physical system level, allowingsystem-independent business processdefinition.

Used in general documentation.

ExampleSee document Logical Componentson SAP Service Marketplace at:http://service.sap.com/solutionmanager


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Leading system role The system role of the business processesdocumented in a solution, for instanceproduction system or developmentsystem. The default system role isproduction, so all business processesdefined for this solution run in systemswith the system role: productive system.

Used primarily in documentation forSolution Directory.

Navigation role Used only for business processoperations: specifies the system roleused for navigation (checks, display) toobjects in managed systems.

Used in relation to business processoperations documentation.

NoteChange of navigation role isuser—specific and valid for allsolutions in the Solution Directory.

ExampleUser <XY> wants to check objects inthe development systems. The leadingrole of the solution is productionsystem. The user specifies developmentsystem as navigation role.

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This page is left blank for documentsthat are printed on both sides.

A Reference

A Reference

A.1 The Main SAP Documentation Types

The following is an overview of themost important documentation types that you need in thevarious phases in the life cycle of SAP software.

Figure 4: Documentation Types in the Software Life Cycle

Cross-Phase Documentation

SAPterm is SAP’s terminology database. It contains SAP-specific vocabulary in over 30 languages, aswell as many glossary entries in English and German.

n Target group:l Relevant for all target groups

n Current version:l On SAP Help Portal at http://help.sap.com Additional Information Glossary (direct

access) or Terminology (as terminology CD)l In the SAP system in transaction STERM

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http://help.sap.com

A ReferenceA.1 The Main SAP Documentation Types

SAP Library is a collection of documentation for SAP software covering functions and processes.

n Target group:l Consultants

l System administratorsl Project teams for implementations or upgrades

n Current version:l On SAP Help Portal at http://help.sap.com (also available as documentation DVD)

The security guide describes the settings for a medium security level and offers suggestions forraising security levels. A collective security guide is available for SAP NetWeaver. This documentcontains general guidelines and suggestions. SAP applications have a security guide of their own.

n Target group:l System administratorsl Technology consultantsl Solution consultants

n Current version:l On SAP Service Marketplace at http://service.sap.com/securityguide

Implementation

Themaster guide is the starting point for implementing an SAP solution. It lists the requiredinstallable units for each business or IT scenario. It provides scenario-specific descriptions ofpreparation, execution, and follow-up of an implementation. It also provides references to otherdocuments, such as installation guides, the technical infrastructure guide and SAP Notes.

n Target group:l Technology consultantsl Project teams for implementations

n Current version:l On SAP Service Marketplace at http://service.sap.com/instguides

The installation guide describes the technical implementation of an installable unit, takinginto account the combinations of operating systems and databases. It does not describe anybusiness-related configuration.

n Target group:l Technology consultantsl Project teams for implementations


Configuration Documentation in SAP Solution Manager ‒ SAP Solution Manager is a life-cycleplatform. One of its main functions is the configuration of business and IT scenarios. It containsCustomizing activities, transactions, and so on, as well as documentation.

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http://help.sap.com

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n Target group:l Technology consultantsl Solution consultants

l Project teams for implementationsn Current version:l In SAP Solution Manager

The Implementation Guide (IMG) is a tool for configuring (Customizing) a single SAP system.The Customizing activities and their documentation are structured from a functional perspective.(In order to configure a whole system landscape from a process-oriented perspective, SAP SolutionManager, which refers to the relevant Customizing activities in the individual SAP systems, is used.)

n Target group:l Solution consultants

l Project teams for implementations or upgradesn Current version:l In the SAP menu of the SAP system under Tools Customizing IMG

Production Operation

The technical operations manual is the starting point for operating a system that runs on SAPNetWeaver, and precedes the solution operations guide. The manual refers users to the tools anddocumentation that are needed to carry out various tasks, such as monitoring, backup/restore,master data maintenance, transports, and tests.

n Target group:l System administrators


The solution operations guide is used for operating an SAP application once all tasks in thetechnical operations manual have been completed. It refers users to the tools and documentationthat are needed to carry out the various operations-related tasks.

n Target group:l System administratorsl Technology consultantsl Solution consultants


Upgrade

The upgrade master guide is the starting point for upgrading the business and IT scenarios of anSAP solution. It provides scenario-specific descriptions of preparation, execution, and follow-up of anupgrade. It also refers to other documents, such as the upgrade guides and SAP Notes.

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n Target group:l Technology consultantsl Project teams for upgrades


The upgrade guide describes the technical upgrade of an installable unit, taking into accountthe combinations of operating systems and databases. It does not describe any business-relatedconfiguration.

n Target group:l Technology consultantsl Project teams for upgrades


Release notes are documents that contain short descriptions of new features in a particular releaseor changes to existing features since the previous release. Release notes about ABAP developmentsare the technical prerequisite for generating delta and upgrade Customizing in the ImplementationGuide (IMG).

n Target group:l Consultants

l Project teams for upgradesn Current version:l On SAP Service Marketplace at http://service.sap.com/releasenotesl In the SAP menu of the SAP system under Help Release Notes (only ABAP developments)

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http://service.sap.com/releasenotes



Typographic Conventions

Example Description

<Example> Angle brackets indicate that you replace these words or characters with appropriateentries to make entries in the system, for example, “Enter your <User Name>”.

ExampleExample

Arrows separating the parts of a navigation path, for example, menu options

Example Emphasized words or expressions

Example Words or characters that you enter in the system exactly as they appear in thedocumentation

http://www.sap.com Textual cross-references to an internet address

/example Quicklinks added to the internet address of a homepage to enable quick access tospecific content on the Web

123456 Hyperlink to an SAP Note, for example, SAP Note 123456

Example n Words or characters quoted from the screen. These include field labels, screen titles,pushbutton labels, menu names, and menu options.

n Cross-references to other documentation or published works

Example n Output on the screen following a user action, for example, messagesn Source code or syntax quoted directly from a programn File and directory names and their paths, names of variables and parameters, and

names of installation, upgrade, and database tools

EXAMPLE Technical names of system objects. These include report names, program names,transaction codes, database table names, and key concepts of a programming languagewhen they are surrounded by body text, for example, SELECT and INCLUDE

EXAMPLE Keys on the keyboard

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http://www.sap.com

http://service.sap.com/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=123456&_NLANG=en&_NVERS=0

http://service.sap.com/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=123456&_NLANG=en&_NVERS=0

SAP AGDietmar-Hopp-Allee 16

69190 WalldorfGermany

T +49/18 05/34 34 34F +49/18 05/34 34 20

www.sap.com

© Copyright 2009 SAP AG. All rights reserved.

Some software products marketed by SAP AG and its distributors contain proprietary software components of othersoftware vendors.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permissionof SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of othersoftware vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10,z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server,PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX,Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe SystemsIncorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registeredtrademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium,Massachusetts Institute of Technology.Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implementedby Netscape.SAP, R/3, xApps, xApp, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP productsand services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG inGermany and in several other countries all over the world. All other product and service names mentioned are thetrademarks of their respective companies. Data contained in this document serves informational purposes only. Nationalproduct specifications may vary.These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies(“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall notbe liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services arethose that are set forth in the express warranty statements accompanying such products and services, if any. Nothing hereinshould be construed as constituting an additional warranty.

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DisclaimerSome components of this product are based on Java™. Any code change in these components may cause unpredictable andsevere malfunctions and is therefore expressly prohibited, as is any decompilation of these components.Any Java™ Source Code delivered with this product is only to be used by SAP’s Support Services and may not be modified oraltered in any way.

Documentation in the SAP Service MarketplaceYou can find this document at the following address: https://service.sap.com/instguides

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SAP AGDietmar-Hopp-Allee 1669190 WalldorfGermanyT +49/18 05/34 34 34F +49/18 05/34 34 20www.sap.com

© Copyright 2009 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may bechanged without prior notice.

Documents

Configuration Guide SAP Solution Manager 7.0 EHP 1