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PowerStream Inc. 161 Cityview Boulevard Vaughan, Ontario, L4H 0A9 1-877-963-6900
Revision 4.2 Effective:
May 1, 2015
CONDITIONS OF SERVICE FOR THE POWERSTREAM SERVICE AREA
Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham and Vaughan
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
X Revised
NUMBER: NAME:
Preface
PAGE 1 OF 1
The Distribution System Code (DSC) requires that every Distributor produce its own Conditions of Service (COS) document. The purpose of this document is to provide a means for communicating the types and level of service available to the Customers within the PowerStream service area. The DSC requires that the COS document be readily available for review by the general public. In addition, the most recent version of the document must be provided to the Ontario Energy Board (OEB), which in turn will retain it on file for the purpose of facilitating dispute resolutions in the event that a dispute cannot be resolved between a Customer and PowerStream without the OEB’s intervention.
This document follows the form and general content of the COS document template appended to the DSC and included in Section 5 as Appendix A. The template outlines the minimum requirements. However, as suggested by the DSC, PowerStream Inc. has expanded on the contents to encompass local characteristics and other specific requirements. The template also serves as a reference for PowerStream, in order to reflect in its COS document changes prescribed by governing legislation, licences and codes.
The “Distribution Activities (General)” section contains references to services and requirements that are common to all Customer classes. This section covers items such as Rates, Billing, Deposits, Hours of Work, Emergency Response, Power Quality, Available Voltages and Metering.
The “Customer Class Specific” section contains references to services and requirements specific to individual Customer classes. This section covers items such as Service Entrance Requirements, Delineation of Ownership, Special Contracts, etc.
Other sections include the “Glossary of Terms” and “Appendices and References”.
Subsequent changes will be incorporated with each submission to the OEB.
END OF SECTION
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Table of Contents
Section 1 - Introduction This section includes information regarding PowerStream's defined service area, legislation and codes applicable to the distributor / customer relationship, rules for interpreting the Conditions of Service, how to contact PowerStream, customer and distributor rights and the dispute resolution process.
1.1 Identification of Distributor and Service Area 1.1.1 Distribution Overview
1.2 Related Codes and Governing Laws
1.3 Interpretation
1.4 Amendments and Changes
1.5 Contact Information
1.6 Customer Rights & Mutual Obligations
1.7 Distributor Rights & Mutual Obligations
1.7.1 Access to Customer Property
1.7.2 Safety of Equipment
1.7.3 Operating Control
1.7.4 Defective Customer Electrical Equipment
1.7.5 Customer's Physical Structures
1.8 Disputes
1.8.1 Dispute Resolution Process
1.9 Force Majeure
Section 2 - Distribution Activities (General) This section includes information that is common to all customer classes, such as easements, contracts, voltage guidelines, power quality, billing, payments and disconnection. Items applicable to a specific customer class are covered in Section 3.
2.1 Connections and Expansions 2.1.1 Building That Lies Along/Connection
2.1.1.1 Connection Charges
2.1.2 Expansions/Offer To Connect
2.1.2.1 Capital Contributions
2.1.2.1.1 Alternative Bid
2.1.2.2 Expansion Deposit/Security
2.1.3 Connection Denial
2.1.4 Inspections Before Connection
2.1.5 Relocation of Plant
2.1.6 Easements
2.1.7 Contracts
2.1.7.1 Contract for New or Upgraded Service
2.1.7.2 Implied Contract
ii
2.1.7.3 Special Contracts
2.1.7.4 Payment by Building Owner
2.1.7.5 Opening and Closing of Accounts-Final Meter Reading
2.1.7.6 Tenant or Occupier Customer
2.1.7.7 Owner Liability for Tenant or Occupier
2.2 Disconnection
2.2.1 PowerStream Initiated
2.2.1.1 Disconnection and Reconnection for Non-payment of Overdue Amounts
2.2.1.2 Unauthorized Energy Use / Energy Diversion
2.2.2 Customer Initiated
2.2.2.1 Maintenance Purposes
2.2.2.2 Termination or Disconnection of Supply
2.3 Conveyance of Electricity 2.3.1 Limitations on the Guaranty of Supply
2.3.2 Power Quality
2.3.2.1 Power Quality Investigations
2.3.2.2 Power Factor
2.3.2.3 Prevention of Voltage Distortion on the Distribution System by the Customer
2.3.2.4 Obligation of the Customer to Assist in an Investigation
2.3.2.5 Obligation of the Customer to Make Timely Correction of Deficiencies
2.3.3 Electrical Disturbances
2.3.3.1 Notification of Service Interruption to Customers
2.3.3.2 Emergency Interruptions for Safety
2.3.3.3 Consumers Using Life Support
2.3.3.4 Emergency Service (Trouble Calls)
2.3.3.5 Outage Reporting
2.3.4 Standard Voltage Offerings
2.3.4.1 Primary Voltage Supply
2.3.4.2 Secondary Voltage Supply
2.3.4.3 Higher Reliability Service
2.3.5 Voltage Guidelines
2.3.6 Backup Generators
2.3.7 Metering
2.3.7.1 Location of Metering
2.3.7.2 Single Phase - Secondary Metered
2.3.7.3 Temporary Service Metering
2.3.7.4 Three Phase - Secondary Metered
2.3.7.5 Totalized Metering
2.3.7.6 Single Phase Central Metering
2.3.7.7 Multi-Unit Residential (Condominiums) Building
2.3.7.8 Main Switch & Meter Installation for Industrial/Commercial Buildings
2.3.7.9 Service Markings
2.3.7.10 Special Enclosures
2.3.7.11 Meter Loops
2.3.7.12 Electrical Room(s) for Metering Installation(s)
2.3.7.13 Instrument Transformer Enclosures and Connection for Meter Cabinet
2.3.7.14 Specialty Metering
2.3.7.15 Interval Metering
2.3.7.16 Meter Reading, Inspection and Access to Meter Equipment
2.3.7.17 Faulty Registration of Meters
2.3.7.18 Meter Dispute Testing
iii
2.4 Tariffs and Charges 2.4.1 Service Connections
2.4.1.1 Customers Switching to Retailers
2.4.2 Energy Supply
2.4.2.1 Standard Service Supply (SSS)
2.4.2.2 Retailer Supply
2.4.2.3 Wheeling of Energy
2.4.3 Deposits
2.4.4 Billing
2.4.4.1 Billing Cycle
2.4.4.2 Settlement Costs
2.4.4.3 Transformer Ownership Credit
2.4.5 Payments
2.4.5.1 Payments and Overdue Account Interest Charges
2.4.5.2 Payment Options
2.4.5.3 Late Payment Charges
2.5 Customer Information 2.5.1 Disclosure of Historical Usage to a Third Party
2.5.1.1 Aggregated Information
2.5.1.2 List of Retailers
2.5.1.3 Request Response or Referral
Section 3 - Customer Specific This section includes information regarding requirements specific to individual customer classes and covers items such as demarcation points, site requirements, service entrance requirements, installation requirements and conditions specific to each customer class.
3.1 Service Information - All Customer Classes
3.2 Residential Service 3.2.1 Overhead Service
3.2.2 Underground Services
3.2.3 Multi-Building High Rise Residential Condominiums on One Site
3.3 General Service (GS < 50 kW, GS > 50 kW, Large User > 5000 kW) 3.3.1 Technical Information
3.3.1.1 Site & Grading Plans
3.3.1.2 Mechanical Servicing Plan
3.3.1.3 Floor Plan
3.3.1.4 Duct Bank Location
3.3.1.5 Transformer Location
3.3.1.6 Electrical Meter Room
3.3.1.7 Single Line Diagram
3.3.1.8 Switchgear
3.3.1.9 Substation Information
3.3.1.10 Additional Information
3.3.2 Technical Considerations
3.3.2.1 Short Circuit Ratings
3.3.2.2 Primary Fusing
3.3.2.3 Ground Fault Interrupting
3.3.2.4 Lightning Arresters
iv
3.3.2.5 Basic Impulse Level
3.3.2.6 Unbalanced Loads
3.3.2.7 Customer-Owned Substation
3.3.3 Temporary Services
3.4 Unmetered Connections (Scattered Loads) 3.4.1 Introduction
3.4.2 General Conditions for Unmetered Loads
3.4.2.1 Unmetered Customer Responsibilities
3.4.2.2 PowerStream Responsibilities
3.4.3 Data Requirements
3.4.3.1 New Unmetered Connections
3.4.3.2 Existing Unmetered connections
3.4.4 Data Quality & Auditing Requirements, and Records Retention
3.4.4.1 Data Quality Requirements
3.4.4.2 Data Auditing Requirements
3.4.4.3 Records Retention
3.4.5 Unmetered Load Types Defined
3.4.6 Service Costs
3.4.6.1 General Billing Conditions
3.4.6.2 Proposed
3.4.6.3 In-Service
3.4.6.4 Permanently Removed
3.4.7 Ongoing Account Tariffs and Charges
3.4.8 Work by PowerStream
3.4.9 Audit Costs
3.4.10 Error Costs
3.4.11 Communication to Customer on Rate-Impact Matters
3.4.12 Street Lighting Service
3.5 Embedded Generation 3.5.1 Connection and Operating Agreements 3.5.2 Connection Process 3.5.3 Connection of Micro-Generation Facilities 3.5.4 Connection of Small, Mid-Sized and Large Generation Facilities
3.5.5 Technical Requirements 3.5.5.1 Metering for Embedded Generation 3.5.6 Net Metering Program for an Embedded Generation Facility
3.5.7 OPA Feed-in Tariff (FIT) Program for an Embedded Generation Facility
3.6 Embedded Market Participant
3.7 Embedded Distributor
3.8 Pole Attachments (Temporary and Permanent) 3.8.1 Material
3.8.2 Dimensions / Weight Restrictions
3.8.3 Methods of Attachment to Pole
3.8.4 Requirements for Attaching to PowerStream Poles
3.8.5 Exceptions for Municipalities
v
Section 4 - Glossary of Terms This section defines a variety of terms in the context of this document. The terms reflect definitions in existing documents that apply to the distributor, such as the Distribution System Code and the Standard Service Supply Code. The text of the Conditions of Service expands on these definitions as applicable.
4.1 Sources for Definitions
4.2 Other Acronyms Defined in the Text
4.3 Glossary of Terms
Section 5 - Appendices and References The links to documents, forms, rates and sample agreements identified in the Conditions of Service as appendices and references are listed on the PowerStream website, on the Conditions of Service web page.
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.1 Identification of Distributor and Service Area
PAGE 1 OF 2
PowerStream Inc. (PowerStream) referred to herein is a corporation incorporated under the laws of the Province of Ontario to distribute electricity and to provide services to assist the government in achieving its goal in electricity conservation.
PowerStream is licensed by the Ontario Energy Board (OEB) to supply electricity to Customers and to operate distribution facilities within its licensed distribution service area as described in the OEB Distribution Licence ED-2004-0420 issued to PowerStream on August 30, 2004 and expiring on August 29, 2024. This Conditions of Service (COS) document, as prescribed by the Distribution System Code (DSC), outlines PowerStream’s operating practices and connection policies, the obligations of PowerStream’s Customers and the minimum standards of service PowerStream’s Customers can expect in accordance with the Electricity Act, 1998 and the Ontario Energy Board Act, 1998.
PowerStream may only operate within its licensed territory, roughly as defined in its Distribution Licence as:
Community of Alliston Service Area Town of Aurora Service Area City of Barrie Service Area Community of Beeton Service Area Community of Bradford West Gwillimbury Service Area Town of Markham Service Area (now known as the City of Markham) Community of Penetanguishene Service Area Town of Richmond Hill Service Area Community of Thornton Service Area Community of Tottenham Service Area City of Vaughan Service Area
The service area is subject to change with the OEB’s approval.
For exact description of service area refer to Reference 1 OEB Distribution Licence ED-2004-0420. For the Service Area Map refer to the Reference 2 Service Area Map of this COS document.
Nothing contained in this COS document or in any contract for the supply of electricity by PowerStream shall prejudice or affect any rights, privileges, or powers vested in PowerStream by law under any Act of the Legislature of Ontario or the Parliament of Canada, or any regulations there under.
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.1 Identification of Distributor and Service Area
PAGE 2 OF 2
1.1.1 Distribution Overview
PowerStream distributes electricity through its three phase primary distribution systems and 44 kilovolt (kV) sub-transmission system at nominal operating voltages of 44 kV, 27.6 kV, 13.8 kV, 8.32 kV and 4.16 kV. The primary voltage supply to a Customer will depend on the proximity of the Customer’s property to the nearest distribution facility, the geographic location of the property and the capacity required by the Customer. Not all voltage levels are available throughout the PowerStream service area.
On the 44 kV system, PowerStream services directly multiple municipal substations and multiple Customer-owned substations. The municipal substations transform the 44 kV sub-transmission voltage to distribution voltages of 4.16 kV, 8.32 kV, 13.8 kV and 27.6 kV, which are distributed as feeders that run radially out from the municipal substations.
Feeders are typically arranged to run radially out from transformer stations owned by PowerStream and Hydro One Networks Inc. Open points exist between feeders and this determines the feeder geographical coverage. These feeders directly supply pole mounted, pad mounted or vault type distribution transformers that reduce the operating voltage to Customer levels.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.2 Related Codes and Governing Laws
PAGE 1 OF 1
The supply of electricity or related services by PowerStream to any Customer shall be subject to various laws, regulations, and codes, including the provisions of the latest editions of the following documents:
Electricity Act, 1998, S.O. c15 Schedule A and Regulations Ontario Energy Board Act, 1998 S.O. c15 Schedule B and Regulations Electricity Distribution Licence Independent Electricity System Operator - Market Rules Affiliate Relationships Code for Electricity Distributors and Transmitters Transmission System Code Distribution System Code Retail Settlement Code Standard Supply Service Code Occupational Health and Safety Act, R.S.O. 1990 and Regulations Ontario Electrical Distribution Safety Code Environmental Protection Act, R.S.O 1990, c.E19 and Regulations Electricity Retailer Code of Conduct Personal Information Protection and Electronic Documents Act, 2000, C.5 Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, CHAPTER M.56
and Regulations Electricity and Gas Inspection Act R.S., 1985, c. E-4 Green Energy and Green Economy Act, 2009, S.O. 2009, c. 12 , Schedule A and Regulations Law Enforcement and Forfeited Property Management Statute Law Amendment Act, 2005 Public Service Works on Highways Act, R.S.O. 1990 c.P.49 Ontario Building Code Any other obligation or requirement as prescribed by legislation or regulations
In the event of a conflict between this document and PowerStream’s Distribution Licence or regulatory codes issued by the OEB, the Distribution Licence and associated regulatory codes shall prevail in the order of priority established by the OEB.
Customers and their agents must plan and design the required electricity service with adherence to the PowerStream COS document, all applicable provincial and Canadian electrical codes, and all other applicable federal, provincial, and municipal laws, regulations, codes and by-laws to also ensure compliance with their requirements. Without limiting the foregoing, the work shall be conducted in accordance with the latest edition of the Ontario Occupational Health and Safety Act (OHSA); the Regulations for Construction Projects, and the Electrical Utility Safety Rules published by the Infrastructure Health & Safety Association.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.3 Interpretation
PAGE 1 OF 1
In this COS document, unless the context otherwise requires:
Headings, capitalization, paragraph numbers and underlining are for convenience only and do not affect the interpretation of this COS document;
Words referring to the singular include the plural and vice versa; and Words referring to a gender include any gender.
Should PowerStream deem that the Customer is required to enter into an Offer To Connect (OTC) with PowerStream, and should the terms and conditions in the OTC conflict with this COS document, the OTC shall govern.
Should a conflict exist within this COS document, the hierarchy shall be:
Standards (Drawings); followed by Appendices and References; followed by Tables; followed by Text
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.4 Amendments and Changes
PAGE 1 OF 1
The provision of this COS document and any amendments made from time to time form part of any contract made between PowerStream and any connected Customer, Retailer, or Generator, and this COS document supersedes all previous versions of this document, oral or written, of PowerStream or any of its predecessor municipal electric utilities as of its effective date.
In the event of changes to this COS document, PowerStream will issue a notice with and/or on the Customer’s bill. In dealing with some sections of the COS document, PowerStream may also issue a public notice in a local newspaper.
PowerStream will submit a new copy of the COS document to the OEB once it is implemented. The new document will be accompanied with a cover letter that outlines all revisions including a summary of any public comments on the changes.
The Customer is responsible for contacting PowerStream to ensure that the Customer has the current version of this COS document. PowerStream shall provide one copy per revision for each Person that requests it. The current version of the document is also posted on the PowerStream website, in the Publications section, and can be downloaded at www.PowerStream.ca.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.5 Contact Information
PAGE 1 OF 2
PowerStream can be contacted by telephone, e-mail and postal mail as described below:
Telephone
PowerStream “One Number”* 1-877-963-6900
Press 1 to report a power outage, electrical emergency or to hear when power will be restored. This service is available 24 hours a day, seven days a week, 365 days a year.
Press 2 for Customer Service and general inquiries during normal business operating hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays. Outside of normal business hours an automated, interactive service is available.
*Effective May 1, 2015 PowerStream’s main contact telephone number is 1-877-963-6900. All previously published power outage and customer service telephone numbers continue to be in service and are connected to this main telephone number.
Underground Cable Locating by Ontario One Call 1-800-400-2255
Call Ontario One Call at before you dig to locate PowerStream’s underground cables.
Fax
Customer Relations & General Inquiries: 1-877-236-6395
Collections & Payment Processing: 1-877-236-6396
All other departments: 1-877-236-6395
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.5 Contact Information
PAGE 2 OF 2
General Information: [email protected]
Customer Service: [email protected]
Privacy Information: [email protected]
Procurement: [email protected]
Website: [email protected]
Postal Mail
Account Payments: P.O. Box 3700, Concord, Ontario, L4K 5N2
General Correspondence: 161 Cityview Boulevard, Vaughan, Ontario, L4H 0A9
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.6 Customer Rights and Mutual Obligations
PAGE 1 OF 2
PowerStream shall be liable to a Customer and a Customer shall be liable to PowerStream only for any damages that arise directly out of wilful misconduct or negligence:
of PowerStream in providing distribution services to the Customer; of the Customer in being connected to PowerStream’s distribution system; or of PowerStream or the Customer in meeting their respective obligations under this COS
document, their licences and any other applicable law.
Notwithstanding the above, neither PowerStream nor the Customer shall be liable under any circumstances whatsoever for any loss of profits or revenues, business interruption losses, loss of contract or loss of goodwill, or for any indirect consequential, incidental or special damages, including but not limited to punitive or exemplary damages, whether any of the said liability, loss or damages arise in contract, tort or otherwise.
The Customer shall indemnify and hold harmless PowerStream, its directors, officers, employees and agents from any claims made by any third parties in connection with the construction and installation of an embedded generator, or other electrical apparatus by, or on behalf of, the Customer.
1.6.1 Defective Customer Equipment
The Customer will be required, at their cost, to repair or replace any equipment owned by the Customer that may affect the integrity or reliability of PowerStream’s distribution system. If the Customer does not take such action within a reasonable time, PowerStream may disconnect the supply of power to the Customer. PowerStream’s policies and procedures with respect to the disconnection process are further described in Section 2.2 Disconnection of this COS document.
The Customer is responsible for the ongoing maintenance and good repair of their electrical service equipment. If any of the other items associated with the electrical equipment require repair or replacement, the new equipment or repair shall comply with all current codes, regulations and specifications.
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.6 Customer Rights and Mutual Obligations
PAGE 2 OF 2
1.6.2 Customer’s Physical Structures
Depending on the ownership demarcation point, construction, repairs and maintenance of all civil works on private property owned by the Customer, including such items as transformer vaults, transformer rooms, transformer pads, cable chambers, manholes, cable pull rooms, underground conduits, bollards, fences or other structures, shall be the responsibility of the Customer. All civil work on private property must be inspected and accepted by PowerStream and the ESA.
The Customer is responsible for the maintenance and safe keeping conditions, satisfactory to PowerStream, of its structural and mechanical facilities located on private property.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.7 Distributor Rights and Mutual Obligations
PAGE 1 OF 3
PowerStream shall be liable to a Customer and a Customer shall be liable to PowerStream only for any damages that arise directly out of wilful misconduct or negligence:
of PowerStream in providing distribution services to the Customer; of the Customer in being connected to PowerStream’s distribution system; or of PowerStream or the Customer in meeting their respective obligations under this COS
document, their licences and any other applicable law.
Notwithstanding the above, neither PowerStream nor the Customer shall be liable under any circumstances whatsoever for any loss of profits or revenues, business interruption losses, loss of contract or loss of goodwill, or for any indirect consequential, incidental or special damages, including but not limited to punitive or exemplary damages, whether any of the said liability, loss or damages arise in contract, tort or otherwise.
The Customer shall indemnify and hold harmless PowerStream, its directors, officers, employees and agents from any claims made by any third parties in connection with the construction and installation of an embedded generator, or other electrical apparatus by, or on behalf of, the Customer.
1.7.1 Access to Customer Property
PowerStream shall have access to Customer property in accordance with the Electricity Act 1998, Section 40.
1.7.2 Safety of Equipment
The Customer will comply with all aspects of the Ontario Electrical Safety Code (OESC) with respect to ensuring that equipment is properly identified and connected for metering and operating purposes and will take whatever steps necessary to correct any deficiencies, in particular cross wiring situations, in a timely fashion. At the request of the Electrical Safety Authority (ESA), or if the Customer does not take such action within a reasonable time, PowerStream may disconnect the supply of power to the Customer. PowerStream’s policies and procedures with respect to the disconnection process are further described in Section 2.2 Disconnection of this COS document.
Upon request, PowerStream shall, if able, locate without charge, all PowerStream-owned secondary and primary underground cables. If PowerStream is unable to locate an underground cable, PowerStream shall provide a service disconnection and reconnection during normal business operating hours without charge. PowerStream shall charge for locating underground cable outside normal business operating hours, other than in an emergency situation. Refer to Section 1.5 Contact Information of this COS document.
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.7 Distributor Rights and Mutual Obligations
PAGE 2 OF 3
The Customer shall not use or interfere with the facilities of PowerStream except in accordance with a written agreement with PowerStream. The Customer must also grant PowerStream the right to seal any point where a connection may be made on the line side of the metering equipment.
If any of PowerStream’s facilities or equipment are damaged directly out of willful misconduct or negligence, the Customer shall pay PowerStream the value of said PowerStream facilities and equipment or the cost of repairing or replacing the same.
Energized conductors shall be barriered such that vegetation, equipment and unauthorized personnel do not come in contact with them or draw arcs, under reasonably foreseeable circumstances. Clearances shall conform to the OESC. To ensure public safety and the continued reliable operation of its distribution system, PowerStream will maintain clearance around its distribution lines on a cyclical or as-needed basis.
The Customer shall not build, plant or maintain or cause to be built, planted or maintained any structure, tree, shrub or landscaping that would or could obstruct the operation of distribution lines, endanger PowerStream equipment, interfere with the proper and safe operation of PowerStream’s facilities or adversely affect compliance with any applicable legislation in the sole opinion of PowerStream.
Customers are responsible for all initial and continuing tree trimming and tree and brush removal for all new and existing secondary services, primary services, and substations on a Customer’s property. To accomplish this safely, Customers should arrange for disconnection and reconnection of the electrical service. Refer to Section 2.2.2.1 Maintenance Purposes of this COS document. For more information on tree trimming near power lines, please refer to the following links:
www.powerstream.ca/app/pages/TreeManagement.jsp
www.esasafe.com/powerlinesafety/at-home-and-play/landscaping-and-trimming/
1.7.3 Operating Control
The Customer will provide a convenient and safe place, satisfactory to PowerStream, for installing, maintaining and operating PowerStream’s equipment in, on, or about the Customer’s premises. PowerStream assumes no risk and will not be liable for damages resulting from the presence of its equipment on the Customer’s premises or approaches thereto, or action, omission or occurrence beyond its control, or negligence of any Person over whom PowerStream has no control.
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.7 Distributor Rights and Mutual Obligations
PAGE 3 OF 3
Unless an employee or an authorized agent of PowerStream or a Customer lawfully entitled to do so, no Customer shall remove, replace, alter, repair, inspect or tamper with PowerStream’s equipment.
Customers will be required to pay the cost of repairs or replacement of PowerStream’s equipment that has been damaged or lost by the direct or indirect act or omission of the Customer or its agents.
The physical location on the Customer’s premises at which PowerStream’s responsibility for operational control of distribution equipment, including connection assets, ends is defined by the DSC as the operational demarcation point.
Operation and operating control of high voltage equipment at a Customer’s premises shall be as defined in an Operating Agreement entered into with the Customer.
1.7.4 Defective Customer Equipment
The Customer will be required, at their cost, to repair or replace any equipment owned by the Customer that may affect the integrity or reliability of PowerStream’s distribution system. If the Customer does not take such action within a reasonable time, PowerStream may disconnect the supply of power to the Customer. PowerStream’s policies and procedures with respect to the disconnection process are further described in Section 2.2 Disconnection of this COS document.
The Customer is responsible for the ongoing maintenance and good repair of their electrical service equipment. If any of the other items associated with the electrical equipment require repair or replacement, the new equipment or repair shall comply with all current codes, regulations and specifications.
1.7.5 Customer’s Physical Structures
Depending on the ownership demarcation point, construction, repairs and maintenance of all civil works on private property owned by the Customer, including such items as transformer vaults, transformer rooms, transformer pads, cable chambers, manholes, cable pull rooms, underground conduits, bollards, fences or other structures, shall be the responsibility of the Customer. All civil work on private property must be inspected and accepted by PowerStream and the ESA.
The Customer is responsible for the maintenance and safe keeping conditions, satisfactory to PowerStream, of its structural and mechanical facilities located on private property.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.8 Disputes
PAGE 1 OF 1
Any dispute between Customers or Retailers and the Distributor shall be settled according to the dispute resolution process specified in Section 16 of PowerStream’s Distribution Licence.
1.8.1 Dispute Resolution Process
A Person shall submit their disputes in writing to PowerStream’s Head Office via postal mail or e-mail. Refer to Section 1.5 Contact Information of this COS document.
Each complaint will be date stamped and recorded.
PowerStream shall acknowledge receipt of a dispute within ten (10) business days.
PowerStream shall investigate the complaint and attempt in good faith to resolve the dispute within 90 calendar days of PowerStream receipt of the dispute. If resolution is expected to exceed the normal resolution period, PowerStream will advise the Person, including the reasons for the delay.
If PowerStream and the Person cannot reach a mutual agreement, PowerStream will refer the complaint to an independent third party resolution agency, which has been selected by the OEB. Until the OEB approves an independent third party complaints resolution agency, such complaints will be referred to the OEB, which has assumed this role.
PowerStream shall refer any disputes that lead to legal action against the corporation to its legal counsel.
PowerStream will keep records of all complaints. These records will include the following:
Person’s name and address Nature of complaint Resolution date Results of resolution
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
1.0 Introduction X Revised
NUMBER: NAME:
1.9 Force Majeure
PAGE 1 OF 1
If a Force Majeure event prevents either party from performing any of its obligations under this COS document, that party shall:
other than a Force Majeure event related to acts of God, promptly notify the other party of the Force Majeure event and its assessment in good faith of the effect that the event will have on its ability to perform any of its obligations. If the immediate notice is not in writing, it shall be confirmed in writing as soon as reasonably practicable;
not be entitled to suspend performance of any of its obligations under this COS document to any greater extent or for any longer time than the Force Majeure event requires it to do so;
use its best efforts to mitigate the effect of the Force Majeure event, remedy its inability to perform, and resume full performance of its obligations;
keep the other party continually informed of its efforts; other than for Force Majeure events related to acts of God, provide written notice to the other
party when it resumes performance of any obligations affected by the Force Majeure event; and
if the Force Majeure event is a strike or a lockout of PowerStream’s employees or authorized representatives, PowerStream shall be entitled to discharge its obligations to notify its Customers in writing by means of placing an ad in the local newspaper.
PowerStream shall not be liable for any delay or failure in the performance of any of its obligations under this COS document to supply power due to any events or causes beyond the reasonable control of PowerStream, including, without limitation, severe weather, flood, fire, lightning, other forces of nature, acts of animals, epidemic, quarantine restriction, war, sabotage, act of public enemy, earthquake, insurrection, riot, civil disturbance, strike, restraint by court order or public authority, or action or non-action by or inability to obtain authorization or approval from any governmental authority, or any combination of these causes.
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Under the terms of the DSC, PowerStream has the obligation to connect or make an Offer to Connect (OTC) to any Customer that is within its service area.
If the Customer is not the registered landowner, PowerStream must have the written consent of the registered landowner in order to enter into any agreement. For further clarification refer to Sections 2.1.7.6 Tenant/Occupier Customer and 2.1.7.7 Owner Liability for Tenant or Occupier of this COS document.
The Customer, or its authorized representative, shall consult with PowerStream concerning the availability of supply, the supply voltage, service location, metering, and any other project-related details. These requirements are separate from and in addition to those of the ESA.
The Customer or its authorized representative shall apply, in writing, for new, upgraded or temporary electric service and the Customer is required to provide PowerStream with sufficient lead time in order to ensure:
the timely provision of supply to new and upgraded premises; or the availability of adequate capacity for additional loads to be connected in existing premises.
PowerStream shall respond within 15 calendar days of a receipt of a written request for connection. The response shall include an application for service, herein after called the application. Depending on the type of connection, and specified in Section 3 Customer Specific of this COS document, the Customer’s completed application may be required to include: the requested in service date; one electronic and one hard copy of all relevant (electrical and/or civil) project drawings.
Where the Customer requires an approved copy to be returned, additional copies of all plans must be submitted. All drawings must be submitted to PowerStream with adherence to PowerStream’s standards;
characteristic of supply - primary and secondary voltage; the proposed service size (A), complete with peak and average demand (kW) and connected
load (kW); proof of legal land ownership; any PowerStream facilities that are required to co-ordinate with site construction; and compliance with Section 2.1.6 Easements of this COS document.
Provided all required information for the application has been submitted to the satisfaction of PowerStream and none of the conditions in Section 2.1.3 Connection Denial of this COS document apply, PowerStream shall make an OTC within 60 calendar days. PowerStream, at its discretion, may require a Customer, Generator or Distributor to enter into a connection agreement with
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PowerStream that would include terms and conditions in addition to those expressed in this COS document. If special equipment is required or equipment delivery problems occur such that longer lead times may be necessary, PowerStream will notify the Customer of any such extended lead times.
PowerStream requires notice prior to occupancy of building. Where applicable, the following prerequisites may be required before energization:
OTC signed and full payment received; easements; all Customer civil work completed and approved by PowerStream; pad mount transformer installed; Customer secondary cables installed in secondary duct bank and connected at service
entrance; primary cable installed and connected at the transformer and to the distribution system; metering complete, including required telephone line(s); switchboard drawings (low or high voltage) received and approved by PowerStream; operating agreement and/or connection agreement, as required, signed; all required inspection certificates from the ESA received by PowerStream; Customer-owned transformer specifications supplied to PowerStream; pre-inspection test on Customer-owned transformer supplied to PowerStream; high pot testing results supplied to PowerStream on Customer-supplied primary underground
cables; and final inspection by PowerStream’s inspector.
Upon completion of all of the above items, PowerStream is entitled to the time stipulated in the OTC to energize the service.
2.1.1 Building That Lies Along / Connection
For the purpose of this COS document, “Lies Along” means a Customer property or parcel of land that is directly adjacent to or abuts onto the public road allowance where PowerStream has distribution facilities of the appropriate voltage and capacity.
Under the terms of the DSC, PowerStream has the obligation to connect (under Section 28 of the Electricity Act, 1998) a building or facility that lies along its distribution line, provided:
the building can be connected to PowerStream’s distribution system without an expansion or enhancement to the distribution system; and
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the service installation meets the conditions, listed in this COS document, of PowerStream that owns and operates the distribution line.
PowerStream will designate the point of supply on its distribution system for all primary and secondary services. In some cases the point of supply could be located on an adjacent property for which PowerStream has an easement.
The location of the Customer’s service entrance equipment is subject to the approval of PowerStream and the ESA.
2.1.1.1 Connection Charges
PowerStream will recover costs associated with the installation of connection assets, by Customer Class, via a Variable Connection Charge, as applicable. Refer to Section 3 Customer Specific of this COS document for information about the Variable Connection Charge and the Standard Allowance for basic connection.
To connect the Customer to the distribution system, further costs may be applicable to the Customer if an expansion is required. Refer to Section 2.1.2 Expansions/Offer To Connect of this COS document.
2.1.2 Expansions / Offer To Connect
Under the terms of the DSC, PowerStream is required to make an OTC, if, in order to connect a Customer, PowerStream must construct new distribution system facilities or increase the capacity of existing distribution system facilities deemed an expansion to its system.
In making an OTC, PowerStream may include, without limitation, the following components, as applicable:
distribution system expansion costs; capital contributions; securities; any policies regarding the treatment of Large User Customers (5 MVA or larger).
To evaluate if a capital contribution is required for the capital and on-going maintenance costs of the expansion project, PowerStream will perform an economic evaluation as outlined in the DSC Appendix B Methodology and Assumptions for an Economic Evaluation, referred to herein as the economic model. Refer to Section 5 Appendix B of this COS document.
PowerStream will include a summary of the economic evaluation with its OTC. This calculation will be based on the Customer’s estimate of load energization (based on average demand,
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consumption, and yearly average Customer connections over the Customer connection horizon, for the type of Customer to be served) and provides an estimate of the project cost sharing between the Customer and PowerStream.
Refer to the References in Section 5 of this COS document Offer to Connect–Industrial / Commercial / Institutional and Offer to Connect - Residential Subdivision.
2.1.2.1 Capital Contributions
For expansion projects, and in accordance with the DSC, PowerStream may request a capital contribution from the Customer for the cost of the expansion project. The amount of the contribution shall be determined by the economic model, which considers the twenty-five (25) year revenue stream to PowerStream for forecasted electric loads connected on the lands in the first five (5) years, referred to herein as the connection horizon, calculated from the energization date of the facilities.
The Customer has the option to seek alternative bids for the contestable expansion work from PowerStream-approved contractors.
PowerStream’s OTC is a firm cost unless design changes or unforeseen circumstances arise during construction. In these scenarios a final run of the economic model will be performed at time of energization.
2.1.2.1.1 Alternative Bid
The Customer has the option to seek alternative bids for the contestable portion of the expansion work from PowerStream-approved contractors.
Specifications shall be made in accordance with PowerStream standards for design, materials and construction.
The Customer, having selected to pursue the alternate bid option, shall completely administer the capital cost of the expansion project.
2.1.2.2 Expansion Deposit / Security
PowerStream will determine an expansion deposit amount based on the forecasted connections and demand over a connection horizon and a maximum twenty-five (25) year revenue horizon.
The Customer is entitled to an annual reduction of the expansion deposit based on the number of connections and/or demand that occurred during each year. It is the Customer’s responsibility to provide the connection details to PowerStream.
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If, at the end of the connection horizon, the number of forecasted connections has not occurred, PowerStream will retain any remaining portion of the expansion deposit.
2.1.3 Connection Denial
The DSC provides a Distributor with the right to deny connections to its distribution system by an applicant. A Distributor is not obligated to connect a building within its service area:
if the connection would result in any of the disconnection circumstances as set out in Section 2.2 Disconnections of this COS document; or
any other condition documented in this COS document or the DSC
If PowerStream refuses to connect a building or facility in its service area that lies along one of its distribution lines, PowerStream will inform the Person requesting the connection of the reasons for the denial. It is the responsibility of the Customer to correct any deficiencies before a connection can be made.
The Customer will have 30 calendar days from the date of PowerStream’s response to complete the application and/or remove the connection denial condition, failing which the application shall be null and void. Should the Customer complete the application and/or remove the connection denial condition within the 30 calendar days, PowerStream will make an OTC within 60 calendar days of the date of receipt of the completed provision of required information.
2.1.4 Inspections Before Connection
All Customer electrical installations shall meet the requirements of the OESC and be inspected and approved by the ESA. All Customer electrical installations must also meet PowerStream standards and inspection requirements. PowerStream requires notification via a Connection Authorization from the ESA of the ESA’s approval prior to the energization of a Customer’s supply of electricity.
Services that have been disconnected for the purposes of upgrade or change, or services that have been altered subsequent to ESA approval, must be re-inspected and approved by the ESA via a Connection Authorization prior to the re-energization of a Customer’s supply of electricity.
Services that have been disconnected for a period of 6 months or longer must also be re-inspected and approved by the ESA via a Connection Authorization, prior to reconnection.
Temporary services, typically used for construction purposes and for a period of 12 months or less, must be approved by the ESA via a Connection Authorization to connect prior to energization.
PowerStream may perform a pre–energization inspection on Customer-owned substations at its discretion.
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Provision for metering shall be inspected and approved by PowerStream prior to energization and must comply with PowerStream Metering requirements. Refer to Section 2.3.7 Metering of this COS document.
2.1.5 Relocation of Plant
When requested to relocate distribution plant, PowerStream will exercise its rights and discharge its obligations in accordance with existing acts, by-laws and regulations including the Public Service Works on Highways Act, formal agreements, easements and common law. In the absence of existing arrangements, PowerStream is not obligated to relocate the plant. However, PowerStream will resolve the issues in a fair and reasonable manner. Resolution in a fair and reasonable manner will include a response to the requesting party that explains the feasibility of the relocation and a fair and reasonable charge for relocation based on full cost recovery principles.
2.1.6 Easements
To maintain the reliability, integrity and efficiency of the distribution system, PowerStream has the right to have supply facilities on private property and to have easements registered against title to the property. Easements are required where facilities serve property other than property where the facilities are located and/or where PowerStream deems it necessary.
At the Customer’s cost, PowerStream will require an easement, complete with reference plan, free from all encumbrances and in a form satisfactory to PowerStream acting reasonably, those easements required to maintain the reliability, integrity and efficiency during construction and maintenance of the distribution system and/or service.
Details will be provided upon application for service. Easements will be registered on title prior to energization of the service.
2.1.7 Contracts
2.1.7.1 Contract for New or Upgraded Service
PowerStream will only connect a building for a new or modified supply of electricity upon receipt by PowerStream of a completed and signed OTC or Service Layout, in a form acceptable to PowerStream, payment to PowerStream of any applicable connection charge, and an inspection and approval by the ESA of the electrical equipment for the new service, and agreed to be bound by all of the terms in the contract.
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2.1.7.2 Implied Contract
In all cases, notwithstanding the absence of a written contract, PowerStream has an implied contract with any Customer that is connected to PowerStream’s distribution system and receives distribution services from PowerStream. The terms of the implied contract are embedded in this COS document, the OEB’s Rate Handbook, PowerStream’s rate schedules, PowerStream’s Distribution Licence, and the DSC, as amended from time to time.
Any Customer or Customers who take or use electricity from PowerStream shall be liable for payment for such electricity in accordance with any relevant OEB code or guideline. Any implied contract for the supply of electricity by PowerStream shall be binding upon the heirs, administrators, executors, successors or assignees of the Customer or Customers who took and/or used electricity supplied by PowerStream in accordance with any relevant OEB code or guideline.
2.1.7.3 Special Contracts
Special contracts that are customized in accordance with the service requested by the Customer normally include, but are not necessarily limited to:
Operating Maintenance (Customer-owned facilities) Non-permanent structures (i.e. seasonal) Special occasions, events, etc. Construction sites Mobile facilities Offer To Connect – (Residential Subdivisions, Industrial / Commercial / Institutional) Service Layout (Point of Connection Plan) Embedded generation facilities Embedded distributors Another distributor Farm / rural services Single phase emergency generator Request for interval metering
PowerStream may require a Customer to enter into an agreement to comply with reasonable and appropriate instructions from PowerStream during an unplanned outage or emergency situation.
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2.1.7.4 Payment by Building Owner
The Owner of a building is responsible for paying for the supply of electricity by PowerStream to the Owner’s building in accordance with any relevant OEB code or guideline, except for any supply of electricity to the building by PowerStream in accordance with a written request or other means acceptable by PowerStream, for electricity by an occupant(s) of the building.
A building Owner wishing to terminate the supply of electricity to its building must notify PowerStream in writing. Until PowerStream receives such written notice from the building Owner, the building owner or the occupant(s), as applicable, shall be responsible for payment to PowerStream for the supply of electricity to such building. PowerStream may refuse to terminate the supply of electricity to an Owner’s building when there are occupant(s) in the building (i.e. during certain periods of the winter).
In circumstances when a Customer’s account has been disconnected for non-payment for a period longer than 6 months, PowerStream will attempt to notify the Customer by registered mail and if there has been no contact, PowerStream will physically remove its assets (meter, transformer, conductor, if available).
PowerStream will not terminate the supply of electricity when requested by a building Owner for the purpose of evicting a Tenant contracted with PowerStream for the supply of electricity.
2.1.7.5 Opening and Closing of Accounts – Final Meter Reading
Customers who wish to open an account for the supply of electricity by PowerStream shall notify PowerStream by telephone, fax, postal mail, PowerStream’s website or other means acceptable to PowerStream. Such notification shall be provided a minimum of 3 business days prior to the opening of an account.
A Customer who wishes to close an account with PowerStream (i.e. because the Customer moves to another location, or otherwise) must notify PowerStream by telephone, fax, postal mail, PowerStream’s website or other means acceptable to PowerStream for a final meter reading. Such notification shall be provided a minimum of 3 business days prior to the closing of an account. Until PowerStream receives such notice from the Customer or its authorized representative, the Customer shall be responsible for payment to PowerStream for the supply of electricity to the Customer. In the event a Customer wishes to close an account where a Retailer is involved, such closing shall be governed by any applicable regulatory code such as, but not limited to, the Retail Settlement Code (RSC).
The Customer shall provide access to PowerStream or its agents for this purpose. If a final meter reading is not obtained, the Customer shall pay a sum based on an estimated demand and/or energy for electricity used since the last meter reading.
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In the event that the service has been disconnected but the account has not been closed, and at least six (6) months have elapsed without any Customer payment or contact, PowerStream will attempt to notify the Customer by registered mail following which, if PowerStream has not been contacted by the Customer, PowerStream will physically remove its assets (meter, transformer, conductor, if available).
2.1.7.6 Tenant or Occupier Customer
Where a new Customer is not the Owner of a building, premises or property to which electricity is requested to be supplied, the new Customer shall, upon request, provide to PowerStream a copy of the lease or agreement permitting occupation of the building premises or property; and comprehensive contact information concerning the landlord and/or Owner of the property, whichever the case may be. A duly executed confirmation acknowledgement and agreement is required from the Owner as set out in Section 2.1.7.7 Owner Liability for Tenant or Occupier of this COS document.
2.1.7.7 Owner Liability for Tenant or Occupier
Building Owners are responsible for notifying PowerStream of any changes in tenancies. Where a Tenant/occupier has terminated their account for the supply of electricity with PowerStream the account will automatically transfer to the Owner’s name and a reasonable attempt will be made to notify the Owner of the change. The Owner will be responsible for the cost of the supply of electricity from the date of the change in accordance with any relevant OEB code or guideline. The Owner is responsible for providing PowerStream with current and comprehensive contact and mailing information.
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2.2.1 PowerStream Initiated
PowerStream disconnection procedures are consistent with the RSC, DSC, Section 31 of the Electricity Act and good utility practice. PowerStream may disconnect the supply of electrical energy for causes not limited to:
Contravention of the existing laws of Canada, the Province of Ontario, or municipal bylaws; failure of the Customer or Customer’s authorized representative to comply with a directive of
PowerStream that PowerStream makes for purposes of meeting its license obligations; a materially adverse effect on the reliability or safety of PowerStream’s distribution system; a material decrease in the efficiency of PowerStream’s distribution system; a materially adverse effect on the quality of distribution services received by an existing
connection; electrical disturbance propagation caused by Customer equipment that is not corrected in a
timely fashion; failure of the Customer to enter into an OTC required by this COS document; unauthorized generation connected to the distribution system; electrical connection(s) to PowerStream’s distribution system that do not meet PowerStream’s
design requirements; inaccessibility to PowerStream’s energized electrical equipment for either installing, inspecting,
operating, replacing, removing, or maintaining, including reading the meter. This includes contravention of accessibility requirements in PowerStream Standards, Ontario Building Code requirements, and CSA Standards. Refer to Reference 18 Standards for Clearances Around Padmount Transformers and Switchgear of this COS document;
overdue amounts payable to PowerStream for the distribution or Retailing of electricity, or for non-payment of a security deposit, in part or in full, payable to PowerStream;
where no Customer accepts responsibility for the account; imposition of an unsafe worker situation beyond normal risks inherent in the operation of the
distribution system; or for public safety reasons; by order of the ESA; by order of the Independent Electricity System Operator (IESO); by order of another authority with jurisdictional power; or any other conditions documented in this COS document or when the requirements of this COS
document are not satisfied. PowerStream may disconnect the supply of electricity to a Customer without notice in accordance with a court order or as provided for under the Law Enforcement and Forfeited Property Management Statute Law Amendment Act, 2005 (Bill 128), or for emergency, safety or system reliability reasons.
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PowerStream shall not be liable for any damage to the Customer’s premises resulting from such discontinuance of service. Upon discovery that a hazardous condition or disturbance propagation (feedback) exists, PowerStream will notify the Customer to rectify the condition at once via written notification. In case the Customer fails to make satisfactory arrangements to remedy the condition within seven (7) calendar days after a notice has been given to the Customer, the service may be disconnected and not restored until satisfactory arrangements to remedy the condition have been made and payment of applicable fees received. PowerStream shall not be liable for any damage to the Customer’s premises resulting from such discontinuance of service. Notices, if given by mail, shall be deemed to be received on the third business day after mailing.
If the hazardous condition poses a public safety risk, PowerStream reserves the right to disconnect the service without notice.
2.2.1.1 Disconnection and Reconnection – For Non-Payment of Overdue Amounts
Bills are payable when rendered but will be assigned a due date, of at least 16 calendar days following the billing date. Immediately following the due date, collection processes will be taken to collect the full amount of the bill. These collection processes will be in accordance with any relevant OEB Codes and Guidelines, and may result in final disconnection of the service. If a disconnection results, the service will not be restored until the amount due is paid in full as per Section 2.4.5.2 Payment Options of this COS document. If given by mail, it shall be deemed to be received three (3) business days after mailing.
Such discontinuance of service does not relieve the Customer of the requirement to pay for arrears or minimum bills for the balance of the term of the contract, nor shall PowerStream be liable for any damage to the Customer’s premises resulting from such discontinuance of service.
Disconnection of a service may occur if no Customer has accepted responsibility for the account after a final bill has been produced for the prior account holder. Reconnection will occur upon contact and acceptance from a party taking responsibility for the account. A reconnection charge shall apply.
Where the reason for the disconnection has been remedied to PowerStream’s satisfaction, PowerStream will reconnect the Customer. All costs associated with the disconnection and reconnection shall be paid for by the Customer prior to reconnection of the service.
A standard notice advising Customers that their power has been disconnected will be left at the service address with the disconnection notice in order to warn Customers of any potential fire and/or safety hazards.
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In cases where a load-limiting device has been installed, instructions regarding the operation of the device will be left at the service address.
The Customer or responsible designate must attend at the premises when service is restored. If no responsible Customer representative is at the premises, the reconnection will not occur even if the applicable reconnection fees have been paid and conditions met.
If a service has been disconnected for more than 6 months and after an attempt to contact the Customer through registered mail has been made and satisfactory payment arrangements have not been made, PowerStream may remove its connection assets from the Customer’s premises and close the Customer’s PowerStream account.
2.2.1.2 Unauthorized Energy Use / Energy Diversion
Unauthorized use of energy is a criminal offence. PowerStream reserves the right to disconnect the service supply of electrical energy to a service location for unauthorized energy use for causes not limited to suspected energy diversion, fraud or abuse on the part of the Customer. Upon identification of unauthorized energy use, PowerStream will notify at its discretion; Measurement Canada, the ESA, police officials, Retailers (that service Customers affected by the unauthorized energy use), or other entities.
Regardless of whether the Customer is a Tenant or Owner, such service may not be reconnected until the condition is rectified and full payment to PowerStream is made including, but not limited to, all costs incurred by PowerStream arising from unauthorized energy use, including inspections, repair costs, and the cost of disconnection and reconnection. This may also include the application of an approved miscellaneous charge.
At PowerStream’s discretion, this cost may be estimated and reconciled when actual costs are known.
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2.2.2 Customer Initiated
2.2.2.1 Maintenance Purposes
Where a Customer requires the isolation and re-energization (disconnection and reconnection) of an electrical service for the purpose of performing electrical maintenance, electrical upgrade work, or vegetation clearance work on or near electrical apparatus, the Customer must contact PowerStream Customer Service, in writing, to make arrangements. Once any and all requirements have been met, e.g. payment or purchase order received by PowerStream, the work will be scheduled within ten business days under normal circumstances.
Residential Customers are entitled to one annual isolation/re-energization service for electrical maintenance purposes, during regular business hours, at no cost.
Residential Customers requiring isolation/re-energization service for purposes other than performing electrical maintenance, electrical upgrade work, or vegetation clearance work on or near electrical apparatus will be advised of the cost.
All other Customer classes requiring isolation/re-energization service will be advised of the cost after they have contacted PowerStream Customer Service and stated the reason for requesting the isolation.
2.2.2.2 Termination or Disconnection of Supply
Upon receipt of an owner’s written request for disconnection or termination of supply, PowerStream Customer Service department will arrange for the disconnection and/or removal of PowerStream’s connection assets. See the References in Section 5 of this COS document:
Service Disconnect & Removal Form - Permanent Service Service Disconnect & Removal Form - Temporary Service
When required by the municipality, PowerStream will confirm removal of PowerStream’s electrical equipment, e.g. demolition permits.
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2.3.1 Limitations on the Guaranty of Supply
PowerStream will use good utility practice to provide a regular and reliable supply of electricity, within its voltage guidelines referred to in Sections 2.3.4 Standard Voltage Offerings and 2.3.5 Voltage Guidelines of this COS document, but does not guaranty this supply or maintenance of unvaried frequency or voltage and shall not be liable for damages or production losses to the Customer for any loss of supply by reason of any failure in respect thereof.
Customers may require special protective equipment at their premises to minimize the effect of momentary power interruptions.
Customers requiring a 3-phase supply shall install protection apparatus to avoid damage to their equipment, which may be caused by the interruption of one phase, or non-simultaneous switching of phases of the PowerStream’s supply.
PowerStream may interrupt supply to a Customer during an emergency:
in response to a shortage of supply; or to conduct repairs on the distribution system; or if PowerStream’s distribution system is adversely affected by Customer-owned equipment
To assist with distribution system outages or emergency responses, PowerStream may require a Customer to provide PowerStream with emergency access to their property:
To operate Customer-owned equipment, under PowerStream operating control; or To operate PowerStream equipment.
Access to operable equipment shall not be reasonably withheld by the Customer. Refer to Section 1.7.1 Access to Customer Property of this COS document.
2.3.2 Power Quality
2.3.2.1 Power Quality Investigations
In response to a Consumer power quality concern, where the utilization of electric power adversely affects the performance of electrical equipment, PowerStream may perform investigative analysis to attempt to identify the underlying cause. This may include review of relevant power interruption data, trend analysis, and/or use of diagnostic measurement tools.
Where the power quality concern results from a system delivery issue and where industry standards are not met, PowerStream will recommend and/or take appropriate mitigation measures. PowerStream will take appropriate actions to control or solve power disturbances found to be
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detrimental to the Consumers. If PowerStream is unable to correct the problem without adversely affecting other PowerStream Consumers, then it is not obligated to make the corrections.
PowerStream will use appropriate industry standards, such as International Electro-technical Commission (IEC) Institute of Electrical and Electronic Engineers (IEEE) Standard 519-1992, Canadian Standards Association (CSA) Standard CAN3-C235-83 (R2006), or latest edition, and good utility practice as a guideline while maintaining its power quality on their distribution system. However, if the problem lies on the Consumer side of the system based on ownership demarcation points, PowerStream will charge the Consumer for the costs incurred in its investigation.
2.3.2.2 Power Factor
Customers connected to the PowerStream distribution system shall operate at a Power Factor within the range of 0.9 lagging to 0.9 leading as measured at the meter point.
Customers operating inside the specified power factor range will be billed for demand based on the metered kW.
If a Customer operates outside the specified power factor range, they will be billed for demand based on 90% of the metered kilovolt amperes (kVA).
2.3.2.3 Prevention of Voltage Distortion on Distribution System by the Customer
It is the responsibility of the Customer to ensure that their electrical usage does not have an adverse affect on the PowerStream distribution system. Customers having non-linear load shall not be connected to PowerStream’s distribution system unless power quality is maintained by implementing proper corrective measures such as installing proper filters, and/or grounding. Further, to ensure the distribution system is not adversely affected, power electronics equipment installed must comply with IEEE Standard 519-1992. The limit on individual harmonic distortion is 3%, while the limit on total harmonic distortion is 5%.
2.3.2.4 Obligation of Customer to Assist in the Investigation
If PowerStream determines the Customer’s equipment may be the source causing unacceptable harmonics, voltage flicker, voltage level or other disturbance on PowerStream’s distribution system, the Customer is obligated to help PowerStream by providing PowerStream with required equipment information, relevant data and necessary access for monitoring the equipment.
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2.3.2.5 Obligation of Customer to Make Timely Correction of Deficiencies
If PowerStream determines that an undesirable system disturbance is being caused by a Customer’s equipment, the Customer will be required to cease operation of the equipment immediately until satisfactory remedial action has been taken by the Customer at the Customer’s cost. If the Customer does not take such action within a reasonable time, PowerStream may disconnect the supply of power to the Customer. Refer to Section 2.2 Disconnection of this COS document.
2.3.3 Electrical Disturbances
PowerStream shall not be held liable for the failure to maintain supply voltages within standard levels due to Force Majeure as defined in Section 1.9 Force Majeure of this COS document.
Voltage fluctuations and other disturbances can cause flickering of lights and other serious difficulties for Customers connected to PowerStream’s distribution system. Customers are responsible to protect themselves from any external disturbance.
Customers must ensure that their equipment does not cause disturbances such as harmonics and spikes that might interfere with the operation of adjacent Customer equipment. Typical examples of equipment that may cause disturbances include large motors, welders, variable speed drives, etc. In planning the installation of such equipment, the Customer must consult with PowerStream.
Customers who may require an uninterrupted source of power supply or a supply completely free from fluctuation and disturbance must provide their own power conditioning equipment for these purposes.
2.3.3.1 Notification of Service Interruption to Customers
Although it is PowerStream’s standard practice to minimize inconvenience to Customers, it is necessary to occasionally interrupt a Customer’s supply to allow work on the electrical system. PowerStream will make reasonable efforts to provide Customers with reasonable notice of planned power interruptions. Notice may not be given where work is of an emergency nature involving public safety or damage to property or equipment. Refer to Section 2.3.3.2 Emergency Interruptions for Safety of this COS document.
PowerStream will endeavour to communicate to its Customer’s outage information during unplanned and/or storm related outages. Depending on the outage duration and the number of Customers affected, PowerStream may issue a news release to advise the general public of the outage. For more information on Power Outages, please refer to the following link:
www.powerstream.ca/app/pages/PowerOutageMenu.jsp
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2.3.3.2 Emergency Interruptions for Safety
If an unsafe, hazardous or emergency condition is found to exist, or if the use of electricity by the Customer’s apparatus, appliances or other equipment is found to be unsafe or damaging to PowerStream or the public, service may be interrupted without notice. Refer to Section 2.2 Disconnection of this COS document.
2.3.3.3 Consumers Using Life Support
Consumers who require an uninterrupted source of power for life support equipment must provide their own back-up power supply equipment for these purposes and PowerStream shall not be liable in any manner for an interruption of power.
2.3.3.4 Emergency Service (Trouble Calls)
PowerStream will exercise reasonable diligence and care to deliver a reliable supply of electrical energy to the Customer. PowerStream operates 24 hours per day to provide emergency service to Customers.
If a no power or part power condition exists:
1. Contact PowerStream. Refer to Section 1.5 Contact Information of this COS document or Section 2.3.3.5 Outage Reporting of this COS document. PowerStream will investigate and initiate restoration efforts as quickly and as safely as practical.
2. Where systems exist, PowerStream may be able to confirm the cause of the outage or advise if the outage is due to the Customer’s internal electrical system.
3. If the interruption is due to the operation or failure of Customer-owned equipment within their internal electrical system the Customer shall obtain the services of a licensed electrical contractor to conduct necessary repairs. Refer to Section 3 Customer Class Specific of this COS document for ownership demarcation points.
2.3.3.5 Outage Reporting
The Power Outage Communication Service (POCS) at 1-877-777-3810 is designed to handle a large volume of incoming calls and is an essential tool in communicating situation updates and estimated restoration times to callers. The POCS will identify current outage information. Callers with additional information that could assist PowerStream’s restoration efforts are directed to speak with a System Controller or Customer Service Representative.
The POCS is also linked to the PowerStream website, giving site visitors access to real-time information about affected outage areas and estimated restoration times. Please refer to the following link for additional information: www.powerstream.ca/app/pages/ReportPowerOut.jsp
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2.3.4 Standard Voltage Offerings
2.3.4.1 Primary Supply Voltage
The primary distribution voltage and associated transformer capacity to be used will be determined by PowerStream. Refer to the References in Section 5 of this COS document. Depending on the locations in PowerStream’s service area, and capacity required, the primary supply of voltage offering will be:
44 kV, three wire; or 27.6/16 kV, grounded wye, 3 phase, 4 wire; or 13.8/8.0 kV, grounded wye, 3 phase, 4 wire; or 8.3/4.8 kV, grounded wye, 3 phase, 4 wire; or 4.16/2.4 kV, grounded wye, 3 phase, 4 wire
PowerStream will determine the voltage via consultation with the Customer or his representative.
2.3.4.2 Secondary Supply Voltage
The secondary distribution voltage and associated transformer capacity to be used will be determined by PowerStream. Refer to Section 5 Reference Voltage/kVA Guidelines of this COS document.
240/120 V 1 phase, 3 wire 208/120 V 3 phase, 4 wire 600/347 V 3 phase, 4 wire
The limit of supply capacity for any Customer is governed by the Nominal Operating Voltages identified in Section 1.1.1 Distribution Overview of this COS document.
2.3.4.3 Higher Reliability Supply Offerings
The standard service for supply to industrial/commercial/institutional Customers is comprised of one high voltage feeder connection with a single step down transformer. For Customers requiring higher reliability, contact PowerStream to determine where this service may be available. A 100% capital contribution will be required from the Customer for all backup feeders.
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2.3.5 Voltage Guidelines
PowerStream maintains service voltage at the Customer’s service entrance within the guidelines of C.S.A. Standard CAN3-C235-83 (R2006), or latest edition.
Nominal System Voltages
Voltage Variation Limited Application at Service Entrances (V)
Extreme Operating Conditions
Normal Operating Conditions
Single-Phase
120/240 106/212 110/220 125/250 127/254 240 212 220 250 254 600 530 550 625 635 Three-Phase 4-Conductor 120/208Y 110/190 112/194 125/216 127/220 347/600Y 306/530 318/550 360/625 367/635 Three-Phase 3-Conductor 240 212 220 250 254 600 530 550 625 635 Taken from CSA Standard CAN3-C235-83 (R2006)
Where voltages lie outside the indicated limits for normal operating conditions but within the indicated limits for extreme operating conditions, improvement or corrective action should be taken on a planned and programmed basis, but not necessarily on an emergency basis. Where voltages lie outside the indicated limits for extreme operating conditions, based on demarcation points, improvement or corrective action on an emergency basis should be taken by PowerStream or the Customer. The urgency for such action will depend on many factors such as; the location and nature of load or circuit involved and the extent to which limits are exceeded with respect to voltage levels and duration, etc.
PowerStream will use good utility practice in maintaining voltage levels, but is not responsible for variations in voltage from external forces such as operating contingencies, exceptionally high loads and low or high voltage supply from the Transmitter. Refer to Section 1.9 Force Majeure of this COS document.
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2.3.6 Back-up Generators
Customers with portable or permanently connected generation capability (back-up generator) used for emergency back up shall comply with all applicable criteria of PowerStream and the latest edition of the OESC. In particular, the Customer shall ensure that the Customer’s emergency generation does not parallel with PowerStream’s system without proper interface protection and does not adversely affect PowerStream’s distribution system.
Customers with permanently connected emergency generation equipment shall notify PowerStream, in writing, regarding the presence of such equipment. Depending on the type and location of the generator system, the Customer may be required to sign a contract detailing PowerStream requirements and limitations. Contact the PowerStream Customer Service department for further details. PowerStream will not be liable for damage to Customer-owned equipment.
If a Customer intends to use embedded generation for load displacement, refer to Section 3, Customer Specific of this COS document.
2.3.7 Metering
PowerStream will normally meter the Customer’s load at the utilization voltage. Consult with PowerStream’s New Connections department before secondary metering location is determined. Approved meter bases, enclosures and characteristics for the various types of metering installations can be found in the PowerStream’s Metering Standards. Refer to the Reference in Section 5 Metering Standards of this COS document.
For retail settlement and billing purposes, PowerStream will supply, arrange installation, own, and maintain all meters, instrument transformers, ancillary devices, and secondary wiring required for revenue metering except where the Customer elects to be a Wholesale Market Participant or is an Embedded Generator. Wholesale Market Participants in the IESO-administered wholesale market must meet or exceed all IESO metering requirements. The Customer agrees to provide PowerStream with remote access to the metering point, via an analog phone line, at the Customer’s cost, for the purpose of maintenance and data collection. A capital contribution may be required from the Customer.
The type of meter will be based on the Customer’s rate class, transformer ownership, supply voltage, energy consumption, and peak load. The security and accuracy of metering will be maintained under regulations and standards established by Measurement Canada and PowerStream.
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The standard type of meter required for each rate class is as follows:
a) Residential: Customers will be metered and billed based only on kWh using a standard Smart Meter
b) GS<50kW: Customers will be metered and billed based only on kWh using a standard Smart Meter
c) GS>50kW: Customers will be metered and billed based on kWh and kW (or 90% kVA) using an interval-like meter (for average monthly peak loads less than 200kW)
d) GS>50kW: Customers will be metered and billed based on kWh and kW (or 90% kVA) using an interval meter (for average monthly peak loads greater than 200kW)
e) Large User: Customers will be metered and billed based on kWh and kW (or 90% kVA) using an interval meter.
Each Customer will normally be restricted to one metering point.
No Person, except those authorized by PowerStream, may remove, connect, or otherwise interfere with meters, wires, or ancillary equipment.
Unless otherwise noted in Section 3 Customer Specific of this COS document, this section contains PowerStream’s standard metering requirements.
2.3.7.1 Location of Metering
The mutually agreed upon location for PowerStream metering shall provide direct outside access for PowerStream staff and shall be subject to satisfactory environmental conditions. Meter installations shall conform to PowerStream’s Metering Standards. Refer to the Reference in Section 5 Metering Standards of this COS document.
Where PowerStream deems its meters to be in a hazardous location a meter cabinet or protective housing will be required. Where sprinkler equipment is in the vicinity of meter equipment, drip shields will be installed over all meters and related equipment.
Clear, unobstructed and safe access, deemed to be acceptable to PowerStream must be provided and maintained, to, and in front of, the meter location.
Any compartments, cabinets, boxes, sockets or other workspace provided for the installation of PowerStream’s metering equipment shall be for the exclusive use of PowerStream.
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2.3.7.2 Single Phase – Secondary Metered
Single Phase Customers with services up to and including 200 A shall have 4-jaw socket meters installed by PowerStream on the Customer’s PowerStream-approved meterbase.
Where appropriate in a 400 A 120/240 V single phase installation, a self-contained 400 A meter base complete with a current transformer shall be supplied and installed by the Customer. Refer to the Reference in Section 5 Metering Standards of this COS document.
Single Phase Customers with services of over 400 A shall submit drawings to PowerStream for approval prior to construction.
When existing services are to be altered or changed, they must meet the current PowerStream Metering Standards.
2.3.7.3 Temporary Service Metering
At the discretion of PowerStream one or more temporary services may be provided for a site, subject to the requirements of the ESA.
The location of the service entrance point and details of metering shall be established through consultation with PowerStream. Failure to comply may result in modifications at the Customer’s expense.
The location of the Customer’s service entrance equipment will be subject to the approval of PowerStream and the ESA.
2.3.7.4 Three-Phase – Secondary Metered
All proposed 3-phase secondary metered services are required to be submitted to PowerStream for approval prior to construction. Three phase services up to and including 200 A will be metered by self-contained socket meters on Customer-owned PowerStream approved meterbases. Services over 200 A shall be metered by transformer type metering.
Approved meterbase, cabinet and switchgear specifications and configurations are found in PowerStream’s Metering Standards.
2.3.7.5 Totalized Metering
When a Customer requests totalizing in order to consolidate two or more delivery points at separate locations on one property, the following conditions shall apply:
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The Customer must own the distribution facilities, including transformers beyond the metering point. The effective metering point is defined as the location where the metering is installed.
Totalizing will be accomplished by either primary or secondary metering, through the use of remote interrogation metering, or other similar units. The Customer shall be required to pay the incremental costs of providing totalized metering, including supplying an analog phone line.
2.3.7.6 Single Phase Central Metering
PowerStream may, at its discretion, require that a Customer with two or more buildings at one location, be metered by means of a PowerStream-owned central metering installation. The Customer shall be required to pay PowerStream for the labour and material charges.
2.3.7.7 Multi-Unit Residential Suite (Condominiums) Buildings
Under Ontario Regulation 442/07, all new multi-unit condominium buildings must either be individually metered by the licensed Distributor or smart sub-metered by an alternative licensed service provider. For existing condominiums the installation of individual smart meters or smart sub-meters is at the discretion of the condominium’s board of directors.
Where individual units of an existing or new multi-unit condominium building are individually metered by PowerStream, each unit will become a residential Customer of PowerStream and each unit and the common areas must have a separate account with PowerStream.
Where an existing or new multi-unit condominium building is sub-metered by an alternative licensed service provider, the condominium continues to be the Customer of PowerStream and will receive a single bill based on the measurement of the bulk (master) meter. The condominium corporation, which is responsible for the distribution of electricity on the consumer side of the bulk (master) meter, is an exempt Distributor under section 4.0.1 of Ontario Regulation 161/99—Definitions and Exemptions (made under the Act). The smart sub-metering provider will then issue a bill to each unit and the common areas based on the consumption of the unit or common area.
Where all units within a multi-unit building are individually metered, the building Owner shall provide a secure meter room or suitable enclosure within the building for the installation of a sub metering system.
This room or enclosure will have adequate lighting, a 120 V outlet and a dedicated analog telephone line for meter interrogation purposes.
The building Owner may opt for individual self-contained meters attached to individual bases, to a load centre as defined in the PowerStream Standards or a Sub-metered system.
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2.3.7.8 Main Switch & Meter Installation for Industrial/Commercial Buildings
The metering provision and arrangement for service mains in excess of 200 A shall be submitted to PowerStream for approval before the building construction begins.
The Customer's main switch immediately preceding the meter and/or meters shall be installed as per OESC standards and the meter base at a height of not more than 1.8 metres and not less than 1.5 metres from the centre line of the meter base from the finished floor of the electrical room and shall permit the sealing and padlocking of:
the handle in the OPEN position; and the cover or door in the CLOSED position.
The Owner is required to supply and install PowerStream approved meter bases or load centres for PowerStream’s self-contained socket meters. For all meter base configurations, see Section 5 References for PowerStream’s Metering Standards. All plans for load centres shall be submitted to PowerStream for approval prior to material being ordered for a service.
For industrial / commercial / institutional services in excess of 200 A, the Customer is required to supply and install a meter cabinet to contain PowerStream’s metering equipment, see Section 5 References for PowerStream Metering Standards for meter cabinet size.
All services in excess of 600 A will be of the switchgear type. See Section 5 References for the PowerStream Metering Standards for cabinet size.
2.3.7.9 Service Markings
The Customer shall permanently and legibly identify each metered service with respect to its specific address, including unit number. The identification shall be applied to all service switches, circuit breakers, meter cabinets, and meter mounting devices as well as those that are not immediately adjacent to the switch or breaker.
All new services and service upgrades in a industrial / commercial / institutional multiple-unit building are required to have unit numbers permanently and legibly identified on the Tenant entry doors matched directly to each service supply switch or breaker.
2.3.7.10 Special Enclosures
Specially constructed meter entrance enclosures will be permitted for outdoor use upon written application to and approval by PowerStream Metering department.
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2.3.7.11 Meter Loops
Meter loops for industrial / commercial / institutional services shall be provided as per PowerStream Metering Standards.
Line and load entry points shall be restricted to opposite ends and on the lower half of the meter cabinet. These entry points must be correctly marked LINE and LOAD.
The neutral conductor will be terminated on an insulated block at the bottom center of the meter cabinet. This neutral block shall be set back one to two inches from the front edge of the cabinet if the neutral is not required past the metering point. The neutral block shall have provisions for a #10 wire to be used for a metering neutral connection. If the neutral is needed past the metering point, the conductors will be run along the bottom of the cabinet and not be looped as the other phases. PowerStream will supply a split bolt and connect a #10 wire to the neutral inside the meter cabinet if necessary.
Any variation from the above must first be approved by PowerStream prior to installation.
2.3.7.12 Electrical Room for Meter(s) or Metering Installation(s)
Electrical rooms shall be constructed to comply with the Ontario Building Code (OBC) and the OESC.
The Customer is required to visibly identify the electrical room from the outside. PowerStream will install a PowerStream METERS identification label on the electrical room door.
When two or more metered services are required, the owner is required to supply and maintain an electrical room of sufficient size to accommodate the service entrance and meter requirements of the Tenants and provide clear working space in accordance with the OESC. All such rooms shall conform to all existing building standards.
The electrical room must be located to provide safe access from the outside so that it is readily accessible to PowerStream’s employees and agents at all hours. Access doors, panels, slabs and vents shall be kept free from obstructing objects for the purpose of installing, removing, maintaining, operating or changing transformers and associated equipment. The room shall not be used for storage or contain equipment foreign to the electrical installation.
All stairways leading to electrical rooms above or below grade shall have a handrail on at least one side as per the OBC and shall be located indoors.
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In order to allow for an increase in load, the Owner shall provide spare wall space so that at least 30% of the Customers supplied through meter sockets can accommodate meter cabinets at a later date.
Prior to energization, the Owner will be required to obtain through PowerStream a wall key holder to be mounted outside the meter room door by PowerStream personnel as per the PowerStream Metering Standards. Arrangements for purchasing this holder and obtaining extra keys shall be coordinated with a PowerStream Metering department supervisor. The Owner will then supply PowerStream with a key to the electrical room to be kept inside the holder for PowerStream’s exclusive use.
All new electrical rooms are required to have an up to date building unit layout plan for the building mounted on an inside wall, showing the unit layouts, contact names and phone numbers for property managers and / or maintenance personnel.
All meter rooms, or electrical rooms containing metering equipment, shall have provisions for a voice quality, analogue telephone line with at least one spare pair of wires for PowerStream’s exclusive use for meter interrogation purposes. It shall be the building Owner’s responsibility to bear the installation, maintenance and monthly service charges for this line.
2.3.7.12.1 Barriers in Electrical Enclosures
Barriers are required in each section of switchgear or service entrance equipment between metered and unmetered conductors and/or between sections reserved for PowerStream use and sections for Customer use.
2.3.7.12.2 Doors for Electrical Enclosures
Side hinged doors shall be installed on all live electrical equipment where PowerStream personnel may be required to work, e.g. line splitters, un-metered sections of switchgear, breakers, switches, metering compartments, meter cabinets and enclosures.
These hinged doors shall have provision for sealing and padlocking. Where bolts are used, they shall be of the captive knurled type. All outer-hinged doors shall open no less than 135 degrees. All inner-hinged doors shall open to a full 90 degrees.
2.3.7.12.3 Auxiliary Connections
All connections to circuits such as fire alarms, exit lights, emergency backup generators and Customer instrumentation shall be made to the load side of PowerStream’s metering without exception.
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No Customer equipment shall be connected to any part of PowerStream’s metering circuit.
Fire sprinkler system services shall be installed as per the OESC.
2.3.7.12.4 Working Space for Metering Equipment
A minimum working space of 1 metre shall be maintained by the Customer in front of all equipment and from all side panels. This space shall have a minimum of 2.1 metres of unobstructed headroom. No meter installation will protrude into a doorway, be located behind sprinkler systems or be built into a closet with less than 1 metre clearance in front of the meter. All machinery located within 3 metres of the meter equipment shall have guards installed on the machinery to prevent injury to PowerStream personnel when servicing meter equipment. All self-contained meters will have a minimum of 450 millimetres of clearance from the side of the meterbase to an inside corner of a wall or equipment that protrudes more than 300 millimetres from the wall.
Where a hinged door in an open position would block an exit route, a further 600 millimetres of clearance from the edge of the open door shall be provided.
2.3.7.13 Instrument Transformer Enclosures and Connection to Meter Cabinet
All instrument transformer (current transformer (CT) and potential transformer (PT)) enclosures must be approved by PowerStream prior to construction.
When instrument transformers are incorporated into low voltage switchgear, the Customer will supply a separate meter cabinet. This meter cabinet will be located to the satisfaction of PowerStream and as close as possible to the instrument transformer compartment(s). The meter cabinet along with the instrument transformer enclosure must be visible from the main switch. The meter cabinet must also be properly grounded with a minimum #6 copper grounding conductor not connected to the metering circuit.
The Customer’s electrical contractor is required to install PowerStream’s current transformers in the Customer’s low voltage switchboard. Arrangements must be made with the PowerStream Metering department to have the instrument transformers delivered to the site prior to installation of the meter.
The conduit for the PowerStream metering wires must run continuous from the Customer-owned instrument transformer compartment to the metering cabinet. The conduit will enter the utility compartment in an unobstructed location. The conduit is to be 38 mm diameter, run above grade, complete with pull string, to a maximum length of 9 metres. The use of “LB” type fittings is not permitted. A 12 mm conduit is also required from the meter cabinet to the phone switchboard, complete with pull string.
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The metering cabinet must also have a 120V AC receptacle installed inside for powering 1A test equipment loads.
PowerStream will issue specific metering requirements where two or more circuits are totalized, or where remote totalizing is involved, or where instrument transformers are incorporated in high voltage switchgear (greater than 750 V).
2.3.7.14 Specialty Metering
For all metered services other than conventional low voltage applications, 0-750 V, the Customer will be required to pay the full cost of the specialty metering, including primary metering when required.
Primary metering is required when the Customer is supplied from the 44 kV sub transmission or the 27.6 kV/13.8 kV distribution system and there is to be more than one transformer to a designated single property. Commercial plazas may be excluded from primary metering requirements, but must in turn provide individual metering to the individual Tenants. Technical Requirements for Primary Metering can be found in the Metering Standards Section as shown in Section 5, Reference #12 Primary Metering Addendum.
2.3.7.14.1 Procurement and Supply of Primary Metering:
1) The Customer must purchase and supply the PTs and CTs after receiving approval from PowerStream’s Metering department of their suitability of accuracy and use.
a) Customer must obtain PowerStream’s final approval on the ratios available; and
b) All instrument transformers must have Measurement Canada approval prior to them being ordered.
2) The Customer must supply and install all grounding, conduit, switchgear compartments, and metering cabinets.
3) The Customer must supply and install the 120V AC power supply receptacle inside the meter cabinet.
4) The Customer must supply and install a standard analog telephone line into the meter cabinet.
5) PowerStream will supply and install the secondary wiring from the CT/PT secondary’s to the marshalling box, and from the marshalling box to the meter cabinet.
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6) PowerStream will supply and install the interval meter and test blocks in the meter cabinet.
2.3.7.14.2 Commissioning of Primary Metering:
The Customer must choose one of the following options:
1) The Customer provides PowerStream with the test results from the switchgear manufacturer that has megger and ratio results of the actual instruments after they have been installed in the switchgear, traceable to NRC, or,
2) The contractor must unbolt the instruments from the bus so that PowerStream can megger & ratio the instruments and re-bolt the instruments back into the bus. This work must be coordinated with PowerStream metering.
2.3.7.14.3 Additional Labour Charges for Specialty/Primary Metering:
Any additional safety training required on-site for safety orientation, or specific site training required by the Customer, will be paid for by the Customer. These special labour charges are in addition to the normal meter work labour charges.
2.3.7.15 Interval Metering
Interval meters, or interval-like meters, will be installed for all new or upgraded services where the peak demand is forecast to be 50 kW or greater, pending any legislative changes, or for any Customer requesting the installation of an interval meter or interval-like meter.
The Customer is responsible for the cost of the interval meter, or interval-like meter, and the installation.
2.3.7.15.1 Telephone Line for Interval Meters and Internal-Like Meters
Prior to the installation of an interval or interval-like meter the Customer must provide a telephone line or extension to the meter cabinet or meter base. The Customer will arrange for the installation of a telephone line in one half inch conduit, terminated at the metering point for the exclusive use of PowerStream to retrieve interval meter data. The Customer will be responsible for the installation, maintenance and ongoing monthly costs of operating the phone line. The phone line will be direct dialling voice quality, active 24 hours per day, and energized prior to installation of the meter. Failed Customer communication lines must be repaired within 48 hours of notification from PowerStream. If repairs are not completed within this time frame, PowerStream will have to
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manually collect the interval meter reads done every second day after the notification. The Customer will be invoiced for all costs associated with the manual meter readings. 2.3.7.15.2 Customer Request for Interval Metering
Other Customers that request interval metering shall compensate PowerStream for all incremental costs associated with that meter, including:
the capital cost of the interval meter; installation costs associated with the interval meter; ongoing maintenance (including an allowance for meter failure); verification and re-verification of the meter; and installation and ongoing provision of a communication line or communication link with the
Customer's meter. 2.3.7.15.3 Customer Request for Interval Meter Data
The Customer has the following three options to obtain their interval meter data:
Direct access – The Customer may elect to access the meter data directly using Customer-purchased software. PowerStream will provide information required to access and use the meter data;
Web access provided by PowerStream (when available) - Customers shall have access to their own interval meter data on the internet using their own account-specific password;
Information provided by PowerStream – Customers may request interval data to be forwarded to their authorized representative. For such requests, Customers must provide PowerStream with written authorization
2.3.7.15.4 Customer Request for Meter Pulse Output or Real-Time Meter Data
If the Customer requires metering pulses or real-time data, the Customer shall be responsible for installing and maintaining a telecommunications line at the Customers own expense.
When a Customer requires metering pulses or signals for load management purposes, two options exist:
The Customer can supply and install their own instruments in a separate cabinet on the load side of PowerStream’s metering; or
PowerStream will supply the pulses from PowerStream’s metering, provided the Customer pays all costs to provide the pulses, and that the control for the pulses will be remote from the
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revenue metering cabinet (Customer will not have access to revenue metering cabinet) for transformer rated installations only.
2.3.7.16 Meter Reading, Inspection and Access to Meter Equipment
The Customer must provide or arrange free, safe and unobstructed access during regular business hours to any authorized representative of PowerStream for the purpose of meter reading, meter changing, or meter inspection. Where premises are closed during PowerStream’s normal business hours, the Customer must, on reasonable notice, arrange such access at a mutually convenient time.
2.3.7.17 Faulty Registration of Meters
Metering electricity usage for the purpose of billing is governed by the federal Electricity and Gas Inspection Act and associated Regulations, under the jurisdiction of Measurement Canada. PowerStream's revenue meters are required to comply with all specifications established by the Regulations under the above Act.
In the event of incorrect electricity usage registration, PowerStream will determine the correction factors based on the specific cause of the metering error and the Customer's electricity usage history. The Customer shall pay for all the energy supplied based on the reading of any meter formerly or subsequently installed on the premises by PowerStream, with due regard being given to any change in the characteristics of the installation and/or the demand. If Measurement Canada determines that the Customer was overcharged, PowerStream will reimburse the Customer for the amount incorrectly billed.
If the incorrect measurement is due to reasons other than the accuracy of the meter, such as incorrect meter connection, incorrect connection of auxiliary metering equipment, or incorrect meter multiplier used in the bill calculation, a billing correction will apply. PowerStream will correct the bills in accordance with the Regulations under the Electricity and Gas Inspection Act and/or the RSC.
2.3.7.18 Meter Dispute Testing
Metering inaccuracy is an extremely rare occurrence. Most billing inquiries can be resolved between the Customer and PowerStream without resorting to the meter dispute test.
Either PowerStream or the Customer may request the service of Measurement Canada to resolve a dispute.
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If the Customer initiates the dispute, and the meter is found to be accurate and Measurement Canada rules in favour of PowerStream, PowerStream will charge the Customer an OEB-approved meter dispute fee.
If the incorrect measurement is due to reasons other than the accuracy of the meter, such as incorrect meter connection, incorrect connection of auxiliary metering equipment, or incorrect meter multiplier used in the bill calculation, a billing correction will apply. PowerStream will correct the bills for that period in accordance with the Regulations under the Electricity and Gas Inspection Act and/or the RSC.
2.3.8 Obstruction of Distribution Equipment on Public and Private Property
To maintain the reliability, integrity and efficiency of the distribution system, PowerStream has the right to have unobstructed access to PowerStream electrical distribution equipment, including but not limited to padmount transformers and switchgear, on private and public property at all times for inspection, repairs, maintenance, etc.
No person shall build, plant, place or maintain any structure, tree, shrub, landscaping or other thing that could:
Result in the obstruction of access to PowerStream’s equipment; Interfere with the proper and safe operation of the distribution system (including, but not
limited to, the ability to manually or remotely read a metering installation); Endanger any part of PowerStream’s equipment; and Affect PowerStream’s compliance with any applicable laws.
Should access to obstructed equipment be required, PowerStream may disconnect the supply of electricity and/or carry out the removal of the obstruction at the person’s expense. In the event this occurs, PowerStream is not liable for any damages other than physical damage arising directly from entry to the private property.
Refer to Reference 18 – Standards for Clearances Around Padmount Transformers and Switchgear of this COS document.
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2.4 Tariffs and Charges
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Tariffs and charges, under this section, pertain to OEB-approved rates and charges. These tariffs relate to the supply of energy and related distribution services to Customers in the service area. Refer to the References in Section 5 Rates Schedule of this COS document.
2.4.1 Service Connections
Charges for distribution services are set out in the Tariff of Rates and Charges available from PowerStream. Notice of rate revisions shall be in accordance with the OEB guidelines.
2.4.1.1 Customers Switching to Retailers
There are no physical service connection differences between Standard Supply Service (SSS) Customers and third party Retailers’ Customers. For both Customer groups, energy supplies are delivered through the local Distributor with the same distribution requirements.
2.4.2 Energy Supply
2.4.2.1 Standard Supply Service (SSS)
All existing PowerStream Customers are SSS Customers until PowerStream is informed of their transfer to a competitive electricity Retailer. The Service Transfer Request (STR) must be made by the Customer or the Customer’s authorized Retailer as per the RSC.
2.4.2.2 Retailer Supply
Customers transferring from SSS to a Retailer shall comply with the STR requirements as outlined in Sections 10.5 through 10.5.6 of the RSC.
All requests shall be submitted as electronic files and transmitted through the Electronic Business Transaction (EBT) system. STR’s shall contain information as set out in Section 10.3 of the RSC. If the information is incomplete, PowerStream will reject the STR and notify the requesting party that the request cannot be processed as per the RSC, Section 10.4.
2.4.2.3 Wheeling of Energy
All Customers considering the delivery of electricity through the PowerStream distribution system are required to contact PowerStream for technical requirements and applicable tariffs.
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2.4.3 Deposits
An irrevocable (standby) letter of credit or a letter of guarantee from a chartered bank, trust company or credit union is acceptable in lieu of a cash deposit.
Refer to the References in Section 5 Consumer Security Deposit Policy of this COS document.
2.4.4 Billing
PowerStream has established a billing method and billing cycles to provide Customers with services through SSS or through a third party Retailer, as per the rules and regulations set out in the RSC.
2.4.4.1 Billing Cycle
PowerStream may, at its option, render bills to its Customers on either a weekly, monthly, bi-monthly, quarterly or annual basis.
Bills for the use of electrical energy and services may be based on either a metered rate or a flat rate, as determined by PowerStream. Customers are divided into billing cycles and each cycle is read and billed at approximately the same time each billing period based on a previously determined schedule. PowerStream reserves the right to adjust billing cycles and frequencies as required.
2.4.4.2 Settlement Costs
The competitive and non-competitive settlement costs are calculated according to the RSC Sections 3 and 4.
The settlement options, as outlined in Section 7 of the RSC are:
Retailer-consolidated billing; Distributor-consolidated billing; Split billing (when determined by the OEB); and SSS billing.
2.4.4.3 Transformer Allowance Credit
Customers who own their own primary transformation facilities, and where this ownership information has been provided to PowerStream, are entitled to an OEB-approved transformation allowance credit. PowerStream has the authority to apply to the OEB for site specific loss rates for those secondary-metered Customers who own their own transformation equipment or who have additional stages of transformation prior to their loads being metered. Any revisions shall be
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published in accordance with the DSC. Customers must submit transformer losses for review and approval by PowerStream prior to energization.
2.4.5 Payments
2.4.5.1 Payments and Overdue Account Interest Charges
PowerStream has established payment methods for the Customer regarding distribution services, other non-competitive charges, and energy supply through SSS, or through a third party Retailer as per the rules and regulations set out in the RSC.
2.4.5.2 Payment Options
Customers may pay their bill by using any of the following methods: cheque, certified cheque or money order mailed to the address indicated on the bill; cash, cheque, debit card, certified cheque or money order at PowerStream’s cashier locations; by bill payment services as offered through most Canadian financial institutions; and with the appropriate convenience fee, by a third party credit card service. All payments are to be in Canadian dollars.
Payments associated with the reconnection of a service due to non-payment of an account shall be by cash, money order or certified cheque at a PowerStream cashier location only and with the appropriate convenience fee, by a third party credit card service. Payments associated with a diversion of power shall be only by certified cheque or money order.
PowerStream also offers 2 pre-authorized payment plans. The Pre-Authorized Payment Plan (PAP) allows Customers to pay the amount due on the due date indicated on the bill. The Equal Payment Plan (EPP) allows Customers to pay an equal amount on a predetermined date each month. A customer’s EPP amount is reconciled once per year, and is also reviewed at least once per year. All EPP accounts will be reviewed periodically to ensure the monthly payment amount accurately reflects billed amounts. PowerStream reserves the right to adjust the monthly EPP amount upon written notification.
2.4.5.3 Late Payment Charges
Bills are due when rendered for services provided to the Customer. Bills are payable in full by the due date, which shall be a minimum of 16 calendar days from the date of billing. A Customer can pay without the application of a late payment charge up to the due date. Late payment interest charges shall apply at an OEB-approved rate of 1.5% per month, compounded monthly to 19.56% per annum, on past due balances. Where a partial payment has been made by the Customer on or before the due date, the interest charge shall apply only to any outstanding balance after the due date.
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In the event of partial payment by a Customer, payments shall be allocated to the portions of the bill covering competitive and non-competitive electricity costs.
Outstanding bills are subject to the collection process and may ultimately lead to the service being disconnected, or, at the discretion of PowerStream, a load limiter being installed thereby restricting the supply of electrical power. Service shall be restored once satisfactory payment has been made. Discontinuance of service does not relieve the Customer of the liability for arrears.
Subject to regulation, PowerStream may exercise judgment with respect to risk of non-payment and individual Customer circumstances.
For further information refer to Section 2.2 Disconnection of this COS document.
The Customer will be required to pay additional charges for the processing of returned item from a Canadian financial institution, e.g. non-sufficient fund (NSF) cheques. For further information see Sections 2.4 Tariffs and Charges and 2.4.3 Deposits of this COS document.
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PowerStream will not disclose information regarding a Customer, Retailer, Wholesale Market Participant or Generator to any other party without the written consent of the Customer, Retailer, Wholesale Market Participant or Generator, except where such information is required to be disclosed:
To comply with any legislative or regulatory requirements; for billing, settlement or market operations purposes; for law enforcement purposes; or to a debt collection agency for the processing of past due accounts of the Customer or Retailer.
Additionally, PowerStream has a Privacy Policy in accordance with the Personal Information Protection and Electronic Documents Act and other applicable provincial legislation.
2.5.1 Disclosure of Historical Usage to a Third Party
Historical usage information requests, outside of the EBT system, on a particular Customer may be disclosed to a third party, with the written consent of the Customer. The information to be provided will be what is readily available to a maximum of 24 months. PowerStream may charge an OEB approved fee for this service.
2.5.1.1 Aggregated Information
PowerStream will disclose information regarding Consumers, Retailers, Wholesale Market Participants or Generators, where the information has been sufficiently aggregated such that their particular information cannot reasonably be identified. Fees for aggregated information will not be assessed to another Distributor, Transmitter, the IESO, the Ontario Power Authority (OPA) and the OEB. However, subject to OEB approval, PowerStream reserves the right to assess fees to other parties.
2.5.1.2 List of Retailers
At the request of a Customer, PowerStream will provide a list of Retailers that have service agreements in effect within the service area. The list will inform the Customer that an alternative Retailer does not have to be chosen in order to ensure that the Customer receives electricity and the terms of service that are available under SSS.
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2.5.1.3 Request Response or Referral
Upon receiving an inquiry from a Customer connected to its distribution system, PowerStream will either respond to the inquiry if it deals with its own distribution services or provide the Customer with contact information for the entity responsible for the item of inquiry, in accordance with Chapter 7 of the RSC.
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PowerStream will recover costs associated with the installation of connection assets, by Customer class, via a Variable Connection Charge.
Residential Service Customer
General Service Customer (GS < 50 kW, GS > 50 kW, Large User > 5,000 kW)
PowerStream’s standard servicing option is one service per property.
The Customer shall supply the following to PowerStream well in advance of installation commencement:
Required in service date; Proposed service entrance equipment’s rated capacity (A), voltage rating and metering
requirements; Survey plan and site plan indicating the proposed location of the service entrance equipment
with respect to public rights-of-way and lot lines; and Electrical, architectural and/or mechanical drawings as required by PowerStream.
Additional services charged to the Customer, as part of the Variable Connection Charge, are for redesign due to changes in the Customer’s initial proposal, for utility inspections more than the standard allowance and for all civil inspections and / or scope and timing.
PowerStream is responsible for the maintenance and repairs of its connection assets but not the transformer room(s) or any other civil structure that forms part or is part of the Customer’s building.
When effecting changes the Customer shall maintain sufficient clearances between electrical equipment and buildings and other permanent structures to meet the requirements of the OESC and the Occupational Health & Safety Act and OBC Regulations.
For metering requirements, refer to Section 2.3.7 Metering of this COS document.
If an electrical room is required, refer to Section 2.3.7.12 Electrical Room for Meter(s) or Metering Installation(s) of this COS document.
It is the responsibility of the Owner, or its contractor, to obtain locates for the locations of all utility services, such as electric, gas, telephone, water and cable TV, from all utility companies, including PowerStream.
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The Customer shall construct or install all civil infrastructure (including but not limited to poles, underground conduits, cable chambers, cable pull rooms, transformer room/vault/pad) on private property that is deemed required by PowerStream as part of its connection assets. All civil infrastructures are to be in accordance with PowerStream’s standards, practices, specifications and this COS document and are subject to PowerStream’s inspection and acceptance.
Where the size of the Customer's electrical service warrants, the Customer will be required to provide facilities on its property and an easement, as required, acceptable to PowerStream, to house the necessary transformer(s) and/or switching equipment. PowerStream will provide planning details upon application for service.
PowerStream will supply, install and maintain the electrical transformation equipment within the transformer vault or pad. PowerStream has the right to have this equipment connected to its distribution system.
The Customer's cables shall be brought to a point determined by PowerStream for connection to PowerStream’s supply.
PowerStream will undertake the necessary programs to maintain and enhance its distribution plant at its expense. In the event that services or facilities to a Customer need to be restored as a result of construction or maintenance activities by PowerStream, they will be restored to an equivalent condition. In addition, PowerStream will carry out the necessary construction and electrical work to maintain existing supplies by providing standard overhead or underground supply services to Customers affected by PowerStream’s construction activities. If a Customer requests special construction beyond the normal PowerStream standard installation in accordance with the program, the Customer shall pay the additional cost, including engineering and administration fees.
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The Basic Connection Charge is recovered through PowerStream’s rates and covers the Standard Allowance for basic connection, referred herein as the standard allowance, consistent with the defined ownership demarcation point. This point may differ from the operational demarcation point.
The standard allowance is the supply and installation of up to 30 metres for a 200 A, low-voltage overhead wire or equivalent credit for underground service, and also transformation capacity or an equivalent credit for transformation equipment. The standard allowance does not include road crossings.
The Variable Connection Charge will be calculated and recovered based on firm costs associated with the installation of connection assets above and beyond the standard allowance.
3.2.1 Overhead Services
The Ownership Demarcation Point is typically the top of the Customer’s service mast unless otherwise noted in the design. For an illustration of the typical overhead residential service demarcation point, please refer to Figure 3.2.1 at the end of this Section.
For the Variable Connection Charge the Customer is charged the firm service agreement costs.
In addition to the requirements of the OESC, the following conditions shall apply:
clearance must be provided between utility conductors and finished grade of a least 6 metres over traveled portions of the road allowance and 4.5 metres over all other areas. A minimum horizontal clearance of 1 metre must be provided from utility conductors and any second storey windows; and
although the OESC allows electrical conductors to be located at adequate height, PowerStream will not allow electrical conductors to be located above swimming pools.
Where a new swimming pool is to be installed it will be necessary to relocate, at the property Owner's expense, any electrical conductors located directly over the proposed pool location. Where overhead service conductors are in place over an existing swimming pool, PowerStream will provide up to 30 metres of overhead service conductors, at no charge, to allow rerouting of the service. The property Owner will pay all other costs.
3.2.2 Underground Services
The Ownership Demarcation Point is the line side of the Customer’s meter base for a typical installation / design.
Customers requesting an underground service will be required to pay 100% of the connection costs for the underground service less a credit for the Standard Allowance.
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For the Variable Connection Charge the Customer is charged the firm costs for connection assets beyond the Standard Allowance, including road crossings.
The trench route must be approved by PowerStream and is to follow the route indicated on the underground drawing supplied by PowerStream. PowerStream must approve any deviation from this route. The Customer will be responsible for PowerStream’s costs associated with re-design and inspection services due to changes or deviations initiated by the Customer or its agents.
It is the responsibility of the Owner to contact PowerStream to inspect each trench prior to the installation of PowerStream’s service cables.
3.2.3 Multi-Building High Rise Condominiums on One Site
For multi-building high rise condominiums on one site, please refer to Reference 3 of Section 5 – Appendices and References, for more information.
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Figure 3.2.1 Demarcation Points for Overhead Residential Services (Typical)
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As permitted by Section 3.1.5 of the DSC, PowerStream defines a basic connection by rate class, and recovers the cost of the basic connection through a Basic Connection Charge to the customer. All connection requests for non-residential Customers are subject to a Variable Connection Charge. Unless otherwise noted, the Customer is charged the firm costs.
Additional services charged to Customer (as part of the Variable Connection Charge), unless otherwise noted are for redesign due to changes in the Customer’s proposal.
The Ownership Demarcation Point, unless otherwise noted in the design, is:
a) Overhead service
Secondary supply is the top of the service mast; or primary supply is connection to PowerStream’s system.
b) Underground service
Secondary supply is the secondary terminals of PowerStream’s transformer; or primary supply is the line side of Customer’s primary owned switchgear, the connection
to PowerStream’s distribution system.
General Service Customers will be serviced from the distribution system or sub-transmission system depending on Customer loading requirements and existing available voltages per geographic area. This will be determined by PowerStream staff. Refer to the Reference in Section 5 Voltage/kVA Guidelines of this COS document.
All loads and services above the Voltage/kVA Guidelines values will be supplied from Customer-owned transformation. Refer to Section 3.3.1.9 Substation Information of this COS document for details.
3.3.1 Technical Information
Prior to the preparation of a design for a service, the Customer, or its authorized representative, will provide to PowerStream:
The approximate date that the Customer requires the electrical service; one electronic and one hard copy of all relevant project drawings (if required); proof of legal ownership; the due date that PowerStream’s civil construction drawings are required to coordinate with
site construction; proposed total load details in kVA and/or kW (winter and summer);
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details respecting heating equipment, air-conditioners, motor starting current limitation and any appliances, which demand a high consumption of electrical energy; and
all drawings must be submitted to PowerStream with adherence to PowerStream’s Standards. Where the Customer requires an approved copy to be returned, additional copies of all plans must be submitted.
3.3.1.1 Site & Grading Plans
The drawings and plans must indicate the lot number, plan numbers and when available, the civic address (street number). The site plan shall show the location of the Building on the property relative to the property lines, any driveways and parking areas and the distance to the nearest intersection. All elevations shall be shown for all structures and proposed installations. Additional drawing and plan requirements include:
1. a plan view is to be shown that details the perimeter of the facilities to be constructed.
2. a profile view is to be shown that details the perimeter of the facilities to be constructed.
3. municipal roads – show full road allowance widths.
4. sidewalks and walkways are to be shown.
5. property lines (front, back and sides as applicable) to be clearly indicated.
6. driveways to be clearly indicated, and shall be setback a minimum clearance of 1.5 m from all above ground electrical distribution system components.
7. lights standards to be clearly indicated.
8. hydro poles and down guys to be clearly indicated.
9. telephone poles and down guys to be clearly indicated.
10. transformers, either padmount or aerial to be clearly indicated and drawn to scale.
11. utility vaults, chambers, pedestals to be clearly indicated
12. trees, bushes and hedges to be clearly indicated.
13. existing structures to be demolished/and or maintained to be clearly indicated.
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14. placement of all existing primary wires on the existing poles to be clearly indicated.
15. placement of all existing underground hydro wires are to be clearly indicated.
16. populating and placement of “x”, “x1”, “x2” (and Xn depending on the number required) dimensions that clearly identifies the new facilities and their proximity to existing primary lines and to the property lines. The distances shown must be in compliance with the latest version of relevant legislation (as a minimum, ESA, CSA, Building Code, PowerStream Standards) and must be shown in both the plan and profile drawings. These are required to explicitly depict the location of these relative to the proposed facilities on the submitted engineering drawing. If the proximity in any direction, as noted in the sample drawing is less than 4m, or if a grading change is within the 4m limit, then close scrutiny of the project will be initiated.
17. provide details of proposed grade changes that will affect existing hydro poles, transformers or switchgear (all drawn to scale). This includes the cases where existing equipment may lay just outside the limits of the development, but will be affected by the boulevard grading on roads adjacent to the development. These should be clearly shown on the drawing with its own profile, showing both the existing and proposed grades.
3.3.1.2 Mechanical Servicing Plan
Show the location on the property of all services proposed and/or existing such as water, gas, storm and sanitary sewers, telephone, etc.
3.3.1.3 Floor Plan
Show the service location, other services locations, driveway, and parking and indicate the total gross floor area of the building.
3.3.1.4 Duct Bank Location
Show the preferred routing of the underground duct bank on the property. This is subject to approval by PowerStream.
3.3.1.5 Transformer Location
Indicate the preferred location on the property for the high voltage transformation. This is subject to approval by PowerStream. Transformation will be vault, pad, submersible type or pole mounted depending on the project load requirements.
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3.3.1.6 Electrical Meter Room
Indicate preferred location in the building of the meter room and the main switchboard. Refer to Section 2.3.7.12 Electrical Room for Meter(s) or Metering Installation(s) of this COS document.
3.3.1.7 Single Line Diagram
Show the main service entrance switch capacity, the required supply voltage, and the number and capacity of all sub-services showing provision for metering facilities, as well as the connected load breakdown for lighting, heating, ventilation, air conditioning etcetera. Also, indicate the estimated initial kW demand and ultimate maximum demands. Provide protection equipment information where coordination is required between PowerStream and Customer-owned equipment. PowerStream will determine fusing later to coordinate with the transformer size selected.
3.3.1.8 Switchgear
For any service entrance switchgear that is proposed to be installed, three (3) copies of the switchgear drawing must be submitted for PowerStream’s approval, including interlocking arrangement, if required.
3.3.1.9 Substation Information
Where a Customer-owned substation is to be provided, the owner will be required to provide the following in addition to the site information outlined above:
all details of the transformer, including kVA capacity, short-circuit rating, primary and secondary voltages, impedance and cooling details;
a site plan of the transformer station showing the equipment layout, proposed primary connections, grounding and fence details, where applicable;
a coordination study for protection review; and transformers must be solidly grounded wye, wye configuration.
3.3.1.10 Additional Information
In the event that that the drawing is not submitted or not adequately submitted, PowerStream will not provide its approval to the Municipality, and the Site Plan and/or Building Permit Approval process will be delayed.
If the information provided by the applicant is found to be incorrect, and there are costs associated with remediation for code compliance, 100% of the costs shall be borne by the applicant.
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Any costs associated with remediation of conflicts with PowerStream existing services will be paid for by the Applicant, with the work being performed by PowerStream. Full cost of the required funds must be provided prior to any design work commencing.
After approval of the drawing submission for the site plan application or building permit process, the applicant is required to contact PowerStream’s New Connections department to create a project reference number and to discuss the project servicing needs with Distribution Design. This includes, but is not limited to, submission of the Service Information Application Form, submission of full site plans, architectural drawings, full elevations, building electrical loads, required voltage and metering needs.
Note: the applicant shall retain the services of a consultant to resolve any conflict issues that may arise between the existing electrical distribution system and the proposed facilities.
3.3.2 Technical Considerations
3.3.2.1 Short Circuit Ratings
44,000 V supply: The Customer's protective equipment shall have a three-phase, short circuit rating of 1500 MVA symmetrical. The asymmetrical current is 32,000 A (1.6 factor used).
27,600/16,000 V supply: The Customer's protective equipment shall have a three-phase, short circuit rating of 800 MVA symmetrical. The asymmetrical current is 26,000 A (1.6 factor used).
13,800/8,000 V supply: The Customer's protective equipment shall have a three-phase, short circuit rating of 500 MVA symmetrical. The asymmetrical current is 37,000 A (1.6 factor used).
8,320/4,800 V supply: The Customer’s protective equipment shall have a three-phase, short circuit rating of 330 MVA symmetrical. The asymmetrical current is 37,000 A (1.6 factor used).
4,160/2,400 V supply: The Customer's protective equipment shall have a three phase, short circuit rating of 250 MVA symmetrical or 40,000 A asymmetrical (1.6 factor used).
600/347 V supply: The Customer's protective equipment shall have a minimum short circuit rating of 50,000 A.
3.3.2.2 Primary Fusing
All equipment connected to the PowerStream distribution system shall satisfy the short circuit ratings specified above. The Customer and/or its consultant shall specify the fuse-link rating and demonstrate coordination with PowerStream’s upstream protection including station breakers and/or distribution fuses where possible. The Customer shall submit a coordination study to PowerStream for verification to ensure coordination with upstream protection including station breakers and/or distribution fuses. The Customer shall maintain an adequate supply of spare fuses to ensure availability for replacement in the event of a fuse blowing.
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3.3.2.3 Ground Fault Interrupting
Where ground fault protection is required to comply with the OESC, the method and equipment used shall be compatible with PowerStream’s practice of grounding transformer neutral terminals in vaults. Zero sequence sensing will normally apply. Where ground strap sensing is used, the ground sensing devices shall be set to operate at 600 A if transformer and switchboard buses are not bonded and 400 A if buses are bonded. Ground fault protection proposals for dual secondary supply arrangements shall be submitted to PowerStream for approval, before construction of the switchboard.
3.3.2.4 Lightning Arresters
Customer installations that are directly supplied from PowerStream’s primary underground system are not protected with lightning arresters. If the Customer wishes to install lightning arresters they shall be located on the load side of the first protective device. For Customer installations that are supplied from PowerStream’s primary overhead system, PowerStream will install lightning arresters at the pole and the Customer may install lightning arresters in the switchgear on the load side of the incoming disconnect device. The mimic diagram shall indicate the presence of such devices in the switchgear.
3.3.2.5 Basic Impulse Level (B.I.L.)
The Customer's apparatus shall have a minimum B.I.L. as per the requirements of the OESC.
3.3.2.6 Unbalanced Loads
On three-phase service, the unbalance due to single-phase loads shall not exceed 20% of the Customer's balanced phase loading expressed in kW.
3.3.2.7 Customer-Owned Substation
Where a primary service is provided to a Customer-owned substation, the Customer shall install and maintain such equipment in accordance with all applicable laws, codes, regulations, and PowerStream’s requirements for high voltage installations. Customer-owned transformers must be approved by PowerStream. PowerStream will provide planning details upon application for service.
Customer-owned substations are a collection of transformers and switchgear located in a suitable room or enclosure owned and maintained by the Customer, and supplied at primary voltage, i.e. the supply voltage is greater than 750 V.
The Customer is required to bring out a neutral conductor for connection to the system neutral (except 44 kV systems). If not required for Customer's use, this neutral shall be terminated to the
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Customer's station ground system. PowerStream will provide Customer interface details and requirements for high-voltage supplies.
Customer-owned substations must be inspected by both the ESA and PowerStream. The Owner will provide a pre-service inspection report to PowerStream. A contractor acceptable to PowerStream shall prepare the certified report.
To ensure the security and reliability of the distribution system, and to ensure a safe and coordinated commissioning of station equipment, PowerStream requires all customer-owned substation equipment (including switches, transformers, fuses, etc.) to be fully installed and connected prior to energization. Staged or phased energization is not permitted. Customers may require internal system checks on energized components of their system as is practical during commissioning, but the entire substation must be installed and energized as a whole to PowerStream’s distribution system.
3.3.3 Temporary Services
A temporary service is a normally metered service provided for construction purposes or special events. Temporary services can be supplied overhead or underground. The Customer will be responsible for all associated costs for the installation and removal of equipment required for a temporary service to PowerStream's point of supply. Temporary services may be provided for a period of no more than 12 months. Temporary services must be renewed thereafter, including payment of all applicable fees, if an extension is required and the equipment for such temporary service must be re-inspected at the end of the 12-month period.
Subject to the requirements of PowerStream, supply will be connected after receipt of a Connection Authorization from the ESA, a signed contract and a deposit from the Customer.
Where meter bases are required, they must be approved by PowerStream and shall be securely mounted on minimum 150 millimetre diameter poles (or alternative if approved by PowerStream) so that the midpoint of the meter is 1.73 metres (± 100 millimetres) from finished grade.
In the case of temporary overhead services, the Customer shall leave 800 millimetres of cable at the masthead for connection purposes.
In the case of temporary underground services, the Customer's cable shall extend to PowerStream’s point of supply.
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3.4 UNMETERED CONNECTIONS
This section pertains to the conditions of service and supply of electrical energy for unmetered connections. Unmetered connections are categorized as equal to GS < 50 kW class Customers. The point of demarcation and ownership for unmetered connections are as stated below:
The ownership demarcation point is:
• for overhead service, the top of the Customer’s service standpipe/mast; and
• for underground service, the secondary spades of the transformer.
3.4.1 Introduction
Unmetered connections are intended for use within the road right-of-way and are permitted at the discretion of PowerStream. This type of service offering is specifically made available to companies that are in good standing with PowerStream and licensed for equipment access with the road authority, such as telecommunication companies and government agencies.
In accordance with the DSC, this section of the Conditions of Service document identifies the specific mutual obligations and responsibilities required of both PowerStream and the Customer for all unmetered single phase secondary service connections within PowerStream’s service territory.
3.4.2 General Conditions for Unmetered Loads
Customers with existing unmetered connections, or requiring new unmetered connections, are subject to the terms and conditions identified here.
Where a Customer is attaching its equipment to a PowerStream asset, an additional Customer specific joint-use attachment agreement may be necessary. This agreement may include requests for additional data and/or may be subject to specific conditions.
3.4.2.1 Unmetered Customer Responsibilities
• Comply with the requirements of PowerStream standards and the Ontario Electrical Safety Code to ensure public safety.
• Provide a load letter on a company’s letter head, duly signed and stamped by a registered professional engineer with Professional Engineers of Ontario (PEO), indicating the estimated load of the unmetered connection.
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• Retain all information provided to and by PowerStream per the terms in Section 3.4.4 Data Quality & Auditing Requirements. PowerStream may choose not to retain record details with each unmetered connection and thus will not be held responsible for any incomplete records.
• Provide an ESA Connection Authorization prior to the service being connected.
• Install, operate, and maintain its secondary conductor from the PowerStream designated Supply Point to the intended load.
• Provide timely and accurate energy consumption data. Accepted energy consumption is based on either:
o The maximum continuous calculated load, or
o The results of a PowerStream accepted audit.
• Allow no external party to connect to its unmetered connection and its unmetered secondary bus. For different internal corporate groups sharing the same unmetered bus, a tri-party agreement shall be executed with PowerStream to define operating, maintenance, and cost responsibilities with those groups.
• Where and when requested by PowerStream, the unmetered customer shall relocate, at the customer’s cost, the secondary conductors of an unmetered connection to another designated supply point.
• Complete and sign the declaration in Section 5, Reference 22, and submit to PowerStream in a timely manner by January 31 of each year.
3.4.2.2 PowerStream Responsibilities
• Provide a service layout for each unmetered connection location that identifies the supply point and prescribes any applicable PowerStream standards and conditions.
• Strive to make new unmetered connections within ten working days of having all PowerStream connection conditions met.
• Provide reasonable notice to the unmetered customer should the supply point require relocation:
o Planned Supply Point relocations - 90 day written notice.
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o Emergency Supply Point relocations – when possible.
• Assign an USL energy account and service ID for each new Connection load.
• Ensure that unmetered connection billing information accurately reflects calculated electrical consumption by unit, quantity, load profile and demand. Devices of the same class by type or load will be grouped together where possible and assigned the same billing determinants.
• Consult with unmetered load customers prior to implementation of material unmetered load rate increases.
3.4.3 Data Requirements
3.4.3.1 New Unmetered Connections
• New unmetered connections shall meet with the data quality requirements described in Section 3.4.4 of this document.
• Unmetered connection Customers shall provide PowerStream with the necessary information to complete each unmetered connection layout per Section 5, Reference 21.
3.4.3.2 Existing Unmetered connections
• Throughout the lifecycle of the unmetered connection, unmetered connection customers are required to submit updated and accurate data to PowerStream when it becomes known by the customer or requested by PowerStream.
• The data, the timing, and method of submission are outlined in Section 5, Reference 21. Also, an annual declaration by the customer as per Section 5, Reference 22 confirming data accuracy shall be made.
3.4.4 Data Quality & Auditing Requirements, and Records Retention
In the event that PowerStream or the unmetered Customer identify or cause a billing error, PowerStream will rectify the matter consistent with this section, and Section 2.4.4 (Tariffs and Charges), and also the OEB Retail Settlement Code. The customer shall meet the following data requirements for unmetered connections:
3.4.4.1 Data Quality Requirements
• GPS coordinates shall be provided in degrees:minutes:seconds (i.e., 45:26:45.25, - 75:20:88.1) or decimal format (45.354153,-75.9845542).
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However, the measurement shall comply with NAD1983, UTM Zone 17N, three- degrees and have an accuracy within +/- 2.0m radius of the actual unmetered device location.
• Electrical profile, power quality, and usage accuracy studies are required when new unmetered equipment is introduced or when requested by PowerStream. The unmetered Customer, at its cost, has the following two options available to develop and prove this information to PowerStream:
(1) An in-house test plan (covering: scope, applicability, conditions, quality control, measurement devices, timing, staff competencies, control documents, error resolution process, and external references) for PowerStream approval. Final results and report shall be signed and sealed by a Professional Engineer of Ontario; or
(2) A signed and sealed certified test report from a Standards Council of Canada or ANSI compliant laboratory having competencies in electrical equipment testing.
(3) In either case, the test plan or report shall outline how the probability sampling ensures a 3.4% confidence interval with a 95% confidence level for each load type by similar energy usage profile for the proposed installation. Generally, stratified sampling may be needed to ensure conformance. To ensure adequate sampling requirements are met, ANSI/ASQC Z1.4 sampling tables may be referenced.
3.4.4.2 Data Auditing Requirements
The unmetered connection Customer or PowerStream may initiate an audit at regular intervals or on notice.
3.4.4.3 Records Retention
The Customer shall retain information provided to and by PowerStream for a minimum period of seven years while the service is in a state other than “permanently removed” (see Section 3.4.6.5). Once the service has been permanently removed, the retention period shall be a minimum of two years.
The retained information shall include yet, not be limited to, the detail in Section 5, Reference 21, (column Information Source, Customer), and any other relevant correspondence or agreements regarding the un- metered account including the associated service connections and load.
The Customer not retaining such records would result in costs for PowerStream to research and reconstruct missing information plus the costs described in Section 3.4.9 Audit Costs, and Section 3.4.10 Error Costs, all of which such costs may be recoverable from the Customer.
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3.4.5 Unmetered Load Types Defined
The types described below may qualify for unmetered single phase secondary servicing. The method and location of Supply Point may vary for each application and shall be established through consultation with PowerStream.
a) Street Lighting
Street lighting on public roads qualifies for unmetered servicing.
b) Traffic Signals
Traffic lights and crosswalks on public roads qualifies for unmetered servicing.
c) Bus Shelters
Bus shelters on public roads may qualify for unmetered servicing under the following conditions:
• Single-phase, two wire, 120 volts
• Bus shelter loads less than or equal to 15 Amps may qualify to be unmetered; loads greater than 15 Amps shall be metered.
d) Parks & Pathway Lighting
Publicly owned park and/or pathway lighting may qualify for unmetered servicing under the following conditions:
• Single-phase, two wire, 120 volts
• Three wire, 120/240 volts
• Publicly owned park and/or pathway lighting loads less than or equal to 15 Amps may qualify to be unmetered; loads greater than 15 Amps shall be metered.
e) Decorative Lighting
Privately owned occasional festive or decorative streetscape lighting on public roads may qualify for unmetered servicing:
• Single-phase, two wire, 120 volts.
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• Privately owned occasional festive or decorative streetscape lighting loads less than or equal to 15 Amps may qualify to be unmetered; loads greater than 15 Amps shall be metered.
• Pole attachment agreement if the decorative lighting is to be mounted on PowerStream owned poles.
• A temporary municipal encroachment permit for road access and assigned responsibilities.
f) Billboards
At PowerStream’s discretion, billboards in PowerStream territory may qualify to be unmetered.
• Single-phase, three wire 120/240 volts.
g) Other Small Services
Telephone booths, small power supplies and communication amplifiers and antennas, road and utility cathodic protection, railway signals, flasher beacons, and similar small Customer loads may within the public road right-of-way qualify for unmetered servicing.
• Single-phase, two wire, 120 volts
• Three wire, 120/240 volts
• Small service loads less than or equal to 15 Amps may be unmetered; loads greater than 15 Amps shall be metered.
3.4.6 Service Costs
3.4.6.1 General Billing Conditions and States of Connection
There are three life-cycle states of an unmetered connection. They are: “proposed,” “in-service,” or “permanently removed.” Where an unmetered connection is deemed to be “in-service”, the billing of the energy and fixed charges will continue monthly until PowerStream has been formally notified the service has been permanently removed.
3.4.6.2 Proposed
On request of a new connection, the Customer’s proposal will initiate the service point as “Proposed” for a period of up to 90 days.
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3.4.6.3 In-Service
An unmetered connection is deemed to be “in-service” when it has been energized or it has been electrically isolated (removed from any electrical energy source) at any time between being energized or permanently removed. The two in-service states are described as follows:
a) Energized
An existing unmetered connection that has been physically connected to the PowerStream distribution network is deemed to be “Energized”.
b) Electrically Isolated
An existing unmetered connection that has been physically detached from the PowerStream distribution network energy source is deemed to be “electrically isolated.” Isolation of the unmetered connection may be initiated by PowerStream for power quality, outage problems, or data issues, or by the Customer through written request. Refer to Section 2.2 Disconnection.
In this state, PowerStream continues to calculate the bill (energy and fixed charges) on a per month basis for not more than six consecutive months. Following the sixth month of being “electrically isolated,” the unmetered connection must either be put back “in-service” or be “permanently removed” from service. Refer to Section 2.1.4 Inspections before Connections. Should those actions fail, PowerStream retains the right to disconnect the service in accordance with Section 2.2.1 PowerStream Initiated.
3.4.6.4 Permanently Removed
An unmetered connection is deemed “permanently removed” following the sixth consecutive month in the “electrically isolated” state, or where the Customer requests that the unmetered connection be permanently cancelled and physically detached from the PowerStream distribution network energy source.
Where an unmetered load has been deemed “permanently removed,” billing charges (energy and fixed charges) cease to accrue in the following month to the consolidated unmetered connection bill.
Re-energization of an unmetered connection in this state shall be treated as a new unmetered connection and be subject to the requirements contained within this document.
3.4.7 Ongoing Account Tariffs and Charges
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The Customer shall work with PowerStream to classify like energy devices such that similar devices can be consolidated to similar energy usage profiles for energy billing purposes. When requested by PowerStream, the Customer shall consolidate their separate unmetered billing accounts down to at least the number of similar energy profile classifications or less.
3.4.8 Work by PowerStream
PowerStream connection, isolation and re-energization fees will apply. Note that any extra work by PowerStream beyond a simple connection onto the overhead or underground system is at the Customer’s expense, ie: “make-ready” work.
3.4.9 Audit Costs
Unmetered connection Customers are responsible for their costs associated with any audit.
3.4.10 Error Costs
PowerStream encourages voluntary data error disclosure and data quality improvement.
Recurring data errors or data quality problems may result in an unmetered load being “electrically isolated” or “permanently removed” from the PowerStream distribution network, with the option for the Customer to upgrade to a metered service from an PowerStream designated Supply Point.
Where an unmetered connection Customer volunteers corrected or improved data before commencement of a joint audit, the Customer will be responsible for their corrected consumption usage going forward.
To improve the quality of the unmetered data, PowerStream encourages the unmetered Customer to cooperate in a joint audit as described in Section 3.4.4. In this case, the Customer will be responsible for their associated audit costs and their corrected consumption usage going forward.
If the unmetered Customer provides PowerStream poor unmetered data (i.e., not meeting audit standards), no data, or late data, the unmetered Customer shall pay PowerStream’s field verification and data correction costs, equivalent costs per each unmetered load, and the corrected consumption usage going forward.
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3.4.11 Communication to Customer on Rate-Impact Matters
Prior to filing a rate application, PowerStream will communicate to unmetered load customers regarding any changes in its proposed cost allocation and rate design that may materially impact them. In the event of changes materially impacting unmetered load customers, PowerStream will hold an information session where the customers can get additional information, ask questions and provide feedback on the proposals.
3.4.12 Street Lighting Service
The ownership demarcation point for street lighting varies with the type of service (underground or overhead), equipment, and municipal areas. Consult PowerStream to obtain the information on street lighting demarcation points.
Decorative or tree lighting, if connected to a municipal, regional, or provincial street lighting system, will be treated as the Street Lighting service class.
All information for new and subsequent connections must be supplied to PowerStream. Contact PowerStream to determine the format required.
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The Generator classifications set forth in the DSC are outlined in the table below.
Generator Classification Rating
Micro ≤ 10 kW
Small a) ≤ 500 kW, connected on distribution system voltage < 15 kV
b) ≤ 1 MW connected, on distribution system voltage ≥ 15kV
Mid-Sized a) ≤ 10 MW but > 500 kW connected on distribution system voltage < 15 kV
b) > 1 MW but ≤ 10 MW, connected on distribution system voltage ≥ 15 kV
Large > 10 MW
3.5.1 Connection and Operating Agreements
PowerStream will enter into a connection agreement with all existing Customers who have an embedded generation facility connected to the PowerStream distribution system and also with all new Customers prior to connecting a new generation facility. Customers may also be required to enter into an operating agreement. Refer to the References in Section 5 of this COS document.
For micro, small, mid-sized, and large embedded generation facilities, the connection agreement will be in the form set out on the PowerStream website.
Where PowerStream does not have a connection agreement with an existing Customer that has a generation facility connected to the PowerStream distribution system, the Customer shall be deemed to have accepted and agreed to be bound by all of the connection agreement terms and conditions set out on the PowerStream website and the terms of any operating schedule delivered to it from time to time by PowerStream.
3.5.2 Connection Process
PowerStream has created an Embedded Generation Connection Overview which contains the following information:
a) the process for having a generation facility connected to the PowerStream distribution system, including any form necessary for the application;
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b) information regarding any approvals from the ESA, the IESO, OEB, OPA, or a Transmitter that are required before PowerStream will connect a generation facility to its distribution system;
c) the technical requirements for being connected to the PowerStream distribution system including the metering requirements; and
d) the standard contractual terms and conditions for being connected to the PowerStream distribution system.
The Embedded Generation Connection Overview is posted on the PowerStream website at www.PowerStream.ca.
Subject to all applicable laws, and in accordance with the DSC, PowerStream will make all reasonable efforts in accordance with the provisions of Section 3.5 Embedded Generation of this COS document to promptly connect to its distribution system a generation facility, which is the subject of an application for connection.
3.5.3 Connection of Micro-Generation Facilities
A Customer who wishes to connect a micro-embedded generation facility to the PowerStream distribution system shall submit an application to PowerStream providing the following information:
a) the name-plate rated capacity of each unit of the proposed generation facility and the total name-plate rated capacity of the proposed generation facility at the connection point;
b) the fuel type of the proposed generation facility; c) the type of technology to be used; and d) the location of the proposed generation facility including address and account number where
available.
Where the proposed micro-embedded generation facility is:
e) located at an existing Customer Connection and a site assessment is not required, PowerStream will, within 15 days of receiving the application, make an OTC or provide reasons for refusing to connect the proposed generation facility;
f) located at an existing Customer Connection and a site assessment is required, PowerStream will, within 30 days of receiving the application, make an OTC or provide reasons for refusing to connect the proposed generation facility; or
g) located other than at an existing Customer Connection, PowerStream will, within 60 days of receiving the application, make an OTC or provide reasons for refusing to connect the proposed generation facility.
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PowerStream will give the applicant at least 30 days to accept the OTC and will not revoke the OTC until this time period has expired. PowerStream will not charge the Customer for the preparation of the OTC.
PowerStream will make any necessary metering changes and connect the applicant’s micro-embedded generation facility to its distribution system within five (5) business days, or at such later date as agreed to by the applicant and PowerStream, of the applicant completing the following:
a) provide PowerStream with a copy of the Authorization to Connect from the ESA; b) enter into a connection agreement with PowerStream; and c) pay PowerStream for the costs of any necessary changes.
3.5.4 Connection of Small, Mid-Sized and Large Generation Facilities
After a Customer who is considering applying for the connection of a generation facility to the PowerStream distribution system has requested a preliminary meeting with PowerStream and has provided the required initial set of information listed below PowerStream will provide a time when its relevant employees are available to meet with the Customer.
a) the nameplate rated capacity of each unit of the proposed generation facility and the total nameplate rated capacity of the generation facility at the connection point;
b) the fuel type of the proposed generation facility; c) the type of technology to be used; and d) the location of the proposed generation facility including address and account number with
PowerStream where available.
At the preliminary meeting, PowerStream will discuss the basic feasibility of the proposed connection including discussing the location of its existing distribution facilities in relation to the proposed generation facility and providing an estimate of the time and costs necessary to complete the connection. PowerStream will not charge for its preparation for, and attendance at, the preliminary meeting.
A Customer who wishes to apply for the connection of a generation facility to the PowerStream distribution system shall submit an application, pay their impact assessment costs and provide the following information:
a) any of the initial set of information which has not yet been provided to PowerStream; b) a single line diagram of the proposed connection, signed and stamped by a Professional
Engineer licensed within the Province of Ontario; and c) a preliminary design of the proposed interface protection, signed and stamped by a
Professional Engineer licensed within the Province of Ontario.
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For a small embedded generation facility, where connection to PowerStream’s distribution system is deemed to have an impact on the distribution system, PowerStream will advise the Customer of the costs to conduct any required impact assessment.
PowerStream will provide the Customer with the results of its impact assessment of the proposed generation facility, a detailed cost estimate of the proposed connection, and an OTC within:
a) 60 days of the receipt of the application where no distribution system reinforcement or expansion is required; or
b) 90 days of the receipt of the application where a distribution system reinforcement or expansion is required.
Subject to any delays in commissioning and testing of the generation facility, which may be beyond the control of PowerStream, PowerStream will connect a proposed small embedded generation facility within:
a) 60 days of the applicant taking the steps set out above, where no distribution system reinforcement or expansion is required; or
b) 180 days of the applicant taking the steps set out above, where a distribution system reinforcement or expansion is required.
For a mid-sized embedded generation facility, PowerStream will provide the Customer with its impact assessment of the proposed generation facility within 60 days of receipt of the application.
For a large embedded generation facility, PowerStream will provide the Customer with its impact assessment of the proposed generation facility within 90 days of receipt of the application.
The impact assessment will describe the impact of the proposed generation facility on the PowerStream distribution system and any of its Customers including:
a) any voltage impacts, impacts on current loading settings and impacts on fault currents; b) the connection feasibility; c) the need for any line or equipment upgrades; d) the need for transmission system protection modifications; and e) any metering requirements.
The Customer shall submit any material revisions to the design, planned equipment or plans for the proposed generation facility and connection with PowerStream. PowerStream will then prepare a new impact assessment within the relevant time period as set out above.
In the case of an application for the connection of a mid-sized or large embedded generation facility, after receiving from PowerStream the impact assessment the applicant shall pay to
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PowerStream for the cost of preparing a detailed cost estimate of the proposed connection and enter into an agreement with PowerStream on the scope of the project. PowerStream will then provide the applicant with a detailed cost estimate and an OTC by the later of 90 days after the receipt of payment from the applicant and 30 days after the receipt of comments from a Transmitter or other Distributor that may have been advised under the following clause.
For a proposed large or mid-sized embedded generation facility, within 10 days of receiving payment from the applicant for preparing a detailed cost estimate, PowerStream will advise any Transmitter or Distributor whose transmission or distribution system is directly connected to the PowerStream distribution system that it is preparing a detailed cost estimate.
With respect to the paragraph above, when the detailed cost estimate involves a proposed small embedded generation facility PowerStream will use its discretion in advising the impacted Transmitter or Distributor.
After the applicant has entered into a connection cost agreement with PowerStream and has provided the detailed engineering drawings with respect to the proposal, PowerStream will conduct a design review to determine if the detailed engineering plans are acceptable.
PowerStream has the right to witness the commissioning and testing of the connection of the generation facility to its distribution system. After the applicant has: a) informed PowerStream that it has received all necessary approvals; b) entered into the appropriate connection agreement, and, where applicable an operating
agreement; c) PowerStream has received the Authorization to Connect from ESA, and d) PowerStream has issued the connection order.
PowerStream will act to connect the generation facility to its distribution system in accordance with this COS document.
Information on the process for connecting a generation facility to a distribution system is set out in Appendix F.1 of the DSC.
3.5.5 Technical Requirements
The Customer shall ensure that the connection of its generation facility to the distribution system does not materially adversely affect the safety, reliability and efficiency of the PowerStream distribution system. New or significantly modified generation facilities shall meet the technical requirements specified in Appendix F.2 of the DSC.
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The Customer with an embedded generation facility connected to the PowerStream distribution system (other than a micro-embedded generation facility) shall reimburse PowerStream for any damage to the distribution system or increased operating costs that may result from the connection of a generation facility.
A Customer with a generation facility connected to the PowerStream distribution system shall include in the connection agreement a regular, scheduled maintenance plan that ensures that the Generator’s connection devices, protection systems and control systems will be maintained in good working condition.
PowerStream may determine that equipment that was deemed to be in compliance with the technical requirements of the DSC as noted in the immediately preceding paragraph is not in actual compliance with the technical requirements due to any of the following conditions:
a) a material deterioration of the reliability of the distribution system resulting from the performance of the Generator’s equipment; or
b) a material negative impact on the quality of power of an existing or a new Customer resulting from the performance of the Generator’s equipment; or
c) a material increase in Generator capacity at the site where the equipment deemed compliant is located.
In such a case, PowerStream will provide the Customer with rules and procedures for requiring such equipment to be brought into actual compliance. The Customer shall then bring its equipment into actual compliance with the technical requirements and within a reasonable time period specified by PowerStream.
When a Customer with an embedded generation facility is connected to the PowerStream distribution system, the Customer shall provide an interface protection that is capable of automatically isolating the generation facility from the PowerStream distribution system under the following situations:
a) internal faults within the Generator; b) external faults in the PowerStream distribution system; c) certain abnormal system conditions, not limited to open phase and islanding, over/under
voltage, over/under frequency. The Customer shall disconnect the embedded generation facility from the PowerStream distribution system when:
a) a remote trip or transfer trip is included in the interface protection; and b) the Customer effects changes in the normal connection arrangements other than those agreed
upon in the operating agreement between PowerStream and the Customer.
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3.5.5.1 Metering for Embedded Generation
The embedded Generator shall consult with PowerStream for all metering installations on embedded generators. The embedded Generator shall pay all costs associated with such metering. The embedded Generator shall provide PowerStream Metering with the technical details of the embedded generation facility.
The embedded Generator, if applicable, must provide the PowerStream Metering department with a single line diagram of all associated connected load at the facility, for the purpose of ensuring that all metering and rates are applied correctly.
Embedded generation facilities that receive energy, such as for station use of back-up supply will be placed in the appropriate Rate class and billed for the energy consumed.
The embedded Generator must have a meter or a metering installation in accordance with the DSC and PowerStream Metering Standards installed. Refer to the References in Section 5 of this COS document.
3.5.6 Net Metering Program for an Embedded Generation Facility
As a way to encourage conservation, PowerStream has established a Net Metering policy for eligible Customers wishing to participate in the Net Metering program. Eligible Customers with specific generation facilities may reduce their net energy costs by exporting surplus generated energy back onto the utility distribution system for credit against the energy the Customer consumes from the distribution system.
Participation in the Net Metering Program is available to all PowerStream Customers with a Generator that meet all of the following conditions:
a) The electricity is generated primarily for the Customer’s own use; b) The electricity generated is conveyed to the Customer’s own consumption point without
reliance on the PowerStream distribution system; c) The maximum cumulative output capacity of the Generator does not exceed 500 kW; and d) The electricity is solely generated from a renewable energy source (such as wind, drop in
water elevation, solar radiation, agricultural bio-mass, or any combination thereof). In order to participate in the Net Metering program, the Customer will be required to meet all the parallel generation requirements for connecting micro-generation facilities (10 kW or less) or other generation facilities (greater than 10 kW and less than 500 kW), as applicable to the Generator size, as found in Section 3.5 Embedded Generation of this COS document.
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The Customer must have a bi-directional revenue meter that records energy flow in both directions.
The PowerStream policy for the Net Metering program is posted, as amended from time to time, on the PowerStream website at www.PowerStream.ca.
3.5.7 OPA Feed-In Tariff (FIT) Program for an Embedded Generation Facility
In conjunction with the OPA Feed-In Tariff (FIT) Program, PowerStream has established its policy to encourage and promote greater use of renewable energy sources such as wind, solar, photovoltaic (PV), renewable biomass, biogas, bio-fuel, landfill gas, or drop in water elevation for generating electricity. Renewable energy electricity generation projects with a capacity of 10 MW or less that meet the program’s requirements may be connected to the PowerStream distribution system in order to export electricity.
In most circumstances, generating facilities participating in the FIT will connect directly to the PowerStream distribution system at a voltage of 27.6 kV or less. Output from the generating facility shall be metered as follows:
a) for Generators of 10 kW or less and connected to the line side of the meter, a bi-directional kWh meter must be installed to measure energy consumed and energy exported; and
b) for all other Generators, an interval meter must be installed. The Generator will be solely responsible for any costs associated with the connection to the PowerStream distribution system and any required metering installation.
The PowerStream policy for the OPA FIT is posted, as amended from time to time, on the PowerStream website at www.PowerStream.ca.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
3.0 Customer Specific X Revised
NUMBER: NAME:
3.6 Embedded Market Participant
PAGE 1 OF 1
Under the Market Rules for the Ontario Electricity Market, Chapter 2, Section 1.2.1, “No persons shall participate in the IESO-administered markets or cause or permit electricity to be conveyed into, through or out of IESO-controlled grid unless that person has been authorized by the IESO to do so”.
All embedded market participants, including Wholesale Market Participants, within the service area of PowerStream, once approved by the IESO are required to inform PowerStream of their approved status in writing, 30 days prior to their participation in the Ontario electricity market.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
3.0 Customer Specific X Revised
NUMBER: NAME:
3.7 Embedded Distributor
PAGE 1 OF 1
An Embedded Distributor that receives electricity from PowerStream shall provide to PowerStream, as determined and required by PowerStream, load forecasts or any other information related to the Embedded Distributor’s system load. PowerStream will not require any information from another Distributor unless it is required for the safe and reliable operation of each other’s distribution systems or in order to meet a Distributor’s licence obligations.
PowerStream will make every reasonable effort to respond promptly to another Distributor’s request for connection. PowerStream will provide an initial consultation with another Distributor regarding the connection process within 30 days of receiving a written request for connection. PowerStream will provide an OTC to connect the Distributor’s distribution system to the PowerStream distribution system within 90 days after receiving all the required information for connection.
The Distributor shall enter into a connection agreement and operating agreement with PowerStream to describe the relationship between PowerStream and the Distributor.
Also refer to Sections 2.1.4 Inspections Before Connections and 2.2 Disconnection of this COS document.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 x New
3.0 Customer Specific Revised
NUMBER: NAME:
3.8 Pole Attachments (Temporary and Permanent)
PAGE 1 OF 2
All non-utility pole attachments must comply with PowerStream Standard 16-397 and Section 3.8 of this COS document. All pole attachments must be situated in the cross hatched area as shown on PowerStream Standard 16-397. No attachments are permitted on poles with cables that traverse vertically on the pole to an underground termination point. PowerStream reserves the right to request a pole load analysis report, stamped and signed by a Professional Engineer, licensed within the Province of Ontario, for any type of attachment to a PowerStream-owned pole.
All attachments are subject to review by PowerStream, and PowerStream reserves the right to remove any attachments that does not meet the requirements of Standard 16-397 and Section 3.8 of this COS document.
3.8.1 Material:
All attachments shall be constructed and composed of a non-flammable material and be supported by a bracket made of stainless steel, galvanized steel, aluminum or an aluminum alloy and should be easily removable from the pole.
All attachments must meet the safety requirements of Ontario Regulation 22/04.
3.8.2 Dimensions/Weight Restrictions:
Banner (Complete attachment including the brackets):
Dimensions (maximum) – 900mm (3’0”) wide and 900mm (3’0”) long.
Surface area (maximum) 0.81 sq. m (9 sq. ft).
Weight (maximum) – 9kg (20lb).
Flower Basket (Complete attachment including the brackets):
Dimensions (maximum) – 900mm (3’0”) wide and 900 mm (3’0”) long
Weight (maximum) – Dry – 9kg (20lb) and Wet 18kg (40lb).
Seasonal Decorations (Complete attachment including the brackets):
Dimensions (maximum) – 900mm (3’0”) wide and 900mm (3’0”) long.
Weight (maximum) – 18kg (40lb).
CONDITIONS OF SERVICE
DATE: SECTION:
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NUMBER: NAME:
3.8 Pole Attachments (Temporary and Permanent)
PAGE 2 OF 2
3.8.3 Methods of Attachment to Poles:
Attachments to poles shall be by means of stainless steel banding or galvanized lag bolts. Banding shall be a minimum of 13mm wide. Lag bolts shall not be greater than 115mm (4 ½”) long or 13mm (1/2”) wide.
No drilling is allowed in any poles.
3.8.4 Requirements for Attaching to PowerStream Poles
Attachments must meet a minimum clearance of 2750 mm (9’0”) above finished grade.
Attachments must be below all primary/secondary/neutral and communications cables. See Standard 16-397 for further information.
Attachments are not allowed on poles having traffic lights or pedestrian crossovers.
Attachments are not allowed on poles with primary/secondary risers, transformers and switches.
Attachments must comply with all applicable local by-laws.
3.8.5 Exceptions for Municipalities
Speed limit, bus route and other pertinent signs may be attached to poles below the cross hatched area shown on Standard 16-397.
Section 3.8.3 Methods of Attachment of this COS document must still be followed, and the distance below the neutral wire on the pole must never be less than 3.0m.
At intersections where no other attachment options are available except poles with primary/secondary cable risers, transformers and/or switches, street name signs are permitted to be attached to the pole.
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
4.0 Glossary of Terms X Revised
NUMBER: NAME:
4.1 Sources for Definitions
PAGE 1 OF 1
EA Electricity Act, 1998, Schedule A, Section 2, Definitions
MR IESO Market Rules for the Ontario Electricity Market, Chapter 11, Definitions
TDL Transitional Distribution License, Part I, Definitions
TTL Transitional Transmission License, Part I, Definitions
DSC Distribution System Code Definitions
RSC Retail Settlement Code Definitions
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
4.0 Glossary of Terms X Revised
NUMBER: NAME:
4.2 Other Acronyms Defined in the Text
PAGE 1 OF 2
AAA: Authorized Actual Amount
COS: Conditions of Service
CCA: Connection Cost Agreement
CSA: Canadian Standards Association
DSC: Distribution System Code
EBT: Electronic Business Transaction
EPP: Equal Payment Plan
ESA: Electrical Safety Authority
EUSA: Electrical & Utilities Safety Association (superseded by IHSA)
IEC: International Electro-technical Commission
IEEE: Institute of Electrical and Electronics Engineers
IESO: Independent Electricity System Operator
IHSA: Infrastructure Health & Safety Association (formerly EUSA)
kV: kilovolts
kVA: kilovolt amps
NPV: Net Present Value
NSF: non sufficient funds
OBC: Ontario Building Code
OEB: Ontario Energy Board
OESC: Ontario Electrical Safety Code
OHSA: Occupational Health and Safety Act
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
4.0 Glossary of Terms X Revised
NUMBER: NAME:
4.2 Other Acronyms Defined in the Text
PAGE 2 OF 2
OPA: Ontario Power Authority
OTC: Offer to Connect
PAP: Pre-authorized Payment Plan
POCS: Power Outage Communication System
RSC: Retail Settlement Code
SOP: Standard Offer Program
SSS: Standard Service Supply
STR: Service Transfer Request
V: Volts
END OF SECTION
CONDITIONS OF SERVICE
DATE: SECTION:
May 1, 2015 New
4.0 Glossary of Terms X Revised
NUMBER: NAME:
4.3 Glossary of Terms
PAGE 1 OF 12
Affiliate Relationships Code means the code, approved by the Board and in effect at the relevant time, which among other things, established the standards and conditions for the interaction between electricity distributors or transmitters and their respective affiliated companies (TDL, DSC)
Ancillary services means services necessary to maintain the reliability of the IESO-controlled grid including frequency control, voltage control, and reactive power and operating reserve services (MR, TDL, DSC)
Applicant means a Customer who is submitting an application for service from PowerStream
Application for service, or application, means the agreement or contract with PowerStream under which electrical service is requested
Backup generator means permanent or temporary generation that does not back feed into the Distributor’s system
Bandwidth means a Distributor’s defined tolerance used to flag data for further scrutiny at the stage in the validating, estimating and editing (VEE) process where a current reading is compared to a reading from an equivalent historical billing period. For example, a 30% bandwidth means a current reading that varies 30% lower or higher than the measurement from an equivalent historical billing period. The VEE process will identify variances requiring further scrutiny and verification (DSC)
Barrie/Simcoe County Service Area means the PowerStream licenced territory as defined in Distribution Licence ED 2002-0534 which includes the City of Barrie and the communities of Bradford West Gwillimbury, Thornton, Alliston, Beeton, Tottenham, and Penetanguishene
Basic Connection Charge means the charge for the standard allowance for basic connection consistent with the defined ownership demarcation point. The Basic Connection Charge is recovered through distribution rates.
Billing demand means the metered demand or connected load after necessary adjustments have been made for power factor intermittent rating, transformer losses and minimum billing. A measurement in kW of the maximum rate at which electricity is consumed during a billing period
Board or OEB means the Ontario Energy Board (EA, TDL, DSC)
Board of Directors – means the Board of Directors of PowerStream Inc.
Building means a building, portion of a building, structure or facility
Business days means Mondays to Fridays, 8:00 am to 4:30 pm, and does not include hours outside those stated or weekends or statutory holidays or holidays prescribed by PowerStream
CONDITIONS OF SERVICE
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Code means the Distribution System Code
Commercial plaza means a multi-unit non-residential building used for retail or commercial purposes
Competitive retailer is a Person who retails electricity to Consumers who do not take Standard Supply Service (“SSS”)
Complex metering installation means a metering installation where instrument transformer, test blocks, recorders, pulse duplicators and multiple meters may be employed (DSC)
Conditions of Service or COS means the document developed by a Distributor in accordance with subsection 2.4 of the Code that describes the operating practices and connection rules for the Distributor (DSC)
Connection means the process of installing and activating connection assets in order to distribute electricity to a Customer (DSC)
Connection agreement means an agreement entered into between a Distributor and a Person connected to its distribution system that delineates the conditions of the connection and delivery of electricity to that connection; (DSC)
Connection assets means that portion of the distribution system used to connect a Customer to the existing main distribution system, and consists of the assets between the point of connection on a Distributor’s main distribution system and the ownership demarcation point with that Customer (DSC)
Connection Authorization when concerning supply of electrical energy to an electrical installation from a supply authority, means written permission by the inspection department to a supply authority, or any other person or corporation, to supply electric energy to a particular electrical installation; or when concerning supply of electric energy from one part of an electrical installation to another, or from a source of electric energy other than that of a supply authority, means permission from the inspection department to a contractor to connect a particular electrical installation or part thereof to a source of electric energy;
Connection horizon means the 5-year period following the date of initiation of energization of electric loads, connected on the Lands, as certified in writing from PowerStream – (Economic Model)
Consumer means a Person who uses, for the Person’s own consumption, electricity that the person did not generate (EA, MR, TDL, DSC)
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Customer means a Person that has contracted for or intends to contract for connection of a building(s) or an embedded generation facility. This includes Developers of residential or commercial sub-divisions (DSC)
Demand means the average value of power measured over a specified interval of time, usually expressed in kW. Typical demand intervals are 15, 30 and 60 minutes (DSC)
Demand meter means a meter that measures a Consumer’s peak usage during a specified period of time (DSC)
Developer means a Customer, Customers or entity owning property for which new or modified electrical services are to be installed
Disconnect/collect trip means a visit to a Customer’s premises by an employee or agent of the Distributor to demand payment of an outstanding amount or to shut off or limit distribution or electricity to the Customer failing payment
Disconnection means a deactivation of connection assets that result in cessation of distribution services to a Consumer (DSC)
Distribute, with respect to electricity, means to convey electricity at voltages of 50 kV or less (A, MR, TDL, DSC)
Distribution losses means energy losses that result from the interaction of intrinsic characteristics of the distribution network such as electrical resistance with network voltages and current flows (DSC)
Distribution loss factor means a factor or factors by which metered loads must be multiplies such that when summed equal the total measured load at the supply point(s) to the distribution system (RSC)
Distribution services means services related to the distribution of electricity and the services the Board has required distributors to carry out, for which a charge or rate has been approved by the Board under the Ontario Energy Board Act, Section 78 (RSC, DSC)
Distribution system means a system for distributing electricity, and includes any structures, equipment or other things used for that purpose. A distribution system is comprised of the main system capable of distributing electricity to many Customers and the connection assets used to connect a Customer to the main distribution system (EA, MR, TDL, DSC)
Distribution System Code or DSC means the code, approved by the Board, and in effect at the relevant time, which, among other things, establishes the obligations of the Distributor which respect to the services and terms of service to be offered to Customers and Retailers and provides minimum technical operating standards of distribution systems (TDL, DSC)
CONDITIONS OF SERVICE
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Distributor means a Person who owns or operates a distribution system (EA, MR, TDL, DSC)
Duct bank means two or more ducts that may be encased in concrete used for the purpose of containing and protecting underground electric cables
Electricity Act or Electricity Act, 1998 means the Electricity Act, 1998, S.O. 1998, c.15, Schedule A (MR, TDL, DSC)
Electrical Safety Authority or ESA means the person or body designated under the Electricity Act regulations as the Electrical Safety Authority (EA)
Electric service means the Customer’s conductors and equipment for energy from PowerStream
Embedded Distributor means a Distributor who is not a wholesale market participant and that is provided electricity by a host Distributor (RSC, DSC)
Embedded Generator or embedded generation facility means a generator whose generation facility is not directly connected to the IESO-controlled grid but instead is connected to a distribution system (DSC)
Embedded retail Generator means an embedded generator that settles through a Distributor’s retail settlements system and is not a wholesale market participant (DSC)
Embedded wholesale Generator means an embedded generator that is a wholesale market participant; (DSC)
Emergency means any abnormal system condition that requires remedial action to prevent or limit loss of a distribution system or supply of electricity that could adversely affect the reliability of the electricity system (DSC)
Emergency backup means a generation facility that has a transfer switch that isolates it from a distribution system (DSC)
Energy means the product of power multiplied by time, usually expressed in kilowatt-hours (kWh)
Energy Competition Act means the Energy Competition Act, 1998, S.O. 1998, c. 15 (MR)
Energy diversion means the electricity consumption unaccounted for but that can be quantified through various measures upon review of the meter mechanism, such as unbilled meter readings, tap off load(s) before revenue meter or meter tampering
Enhancement means a modification to an existing distribution system that is made for purposes of improving system operating characteristics such as reliability or power quality or for relieving system capacity constraints resulting, for example, from general load growth (DSC)
CONDITIONS OF SERVICE
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Expansion means an addition to a distribution system in response to a request for additional Customer connections that otherwise could not be made for example, by increasing the length of the distribution system (DSC)
Extreme operating conditions means extreme operating conditions as defined in the Canadian Standards Association (“CSA”) Standard CAN3-C235-83 (R2006), or (latest edition)
Final reading date means the date that the meter is last read prior to discontinuing or disconnecting service and represents the date that the account is closed
Force Majeure means events or causes beyond the reasonable control of PowerStream, including, without limitation, severe weather, flood, fire, lightning, other forces of nature, acts of animals, epidemic, quarantine restriction, war, sabotage, act of public enemy, earthquake, insurrection, riot, civil disturbance, strike, restraint by court order or public authority, or action or non-action by or inability to obtain authorization or approval from any governmental authority, or any combination of these causes
Four-quadrant interval meter means an interval meter that records power injected into a distribution system and the amount of electricity consumed by the Customer (DSC)
General Service or GS means any service supplied to premises other than those designated as residential and includes multi-unit residential establishments such as apartments buildings supplied through one service (bulk-metered)
Generate, with respect to electricity, means to produce electricity or provide ancillary services, other than ancillary services provided by a Transmitter or Distributor through the operation of a transmission or distribution system (EA, TDL, DSC)
Generation facility means a facility for generating electricity or providing ancillary services, other than ancillary services provided by a Transmitter or Distributor through the operating of a transmission or distribution system, and includes any structures, equipment or other things used for that purpose (EA, MR, TDL, DSC)
Generator means a Customer who owns or operates a generation facility (EA, MR, TDL, DSC)
Good utility practice means any of the practices, methods and acts engaged in or approved by a significant portion of the electric utility industry in North America during the relevant time period, or any of the practices, methods and acts which, in the exercise of reasonable judgement in light of the facts known at the time the decision was made, could have been expected to accomplish the desired result at a reasonable cost consistent with good practices, reliability, safety and expedition. Good utility practice is not intended to be limited to the optimum practice, method, or act to the exclusion of all others, but rather to the acceptable practices, methods, or acts generally accepted in North America (MR, DSC)
CONDITIONS OF SERVICE
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GS < 50 kW means a Customer classification that applies to a non-residential account taking electricity at 750 V or less whose average monthly maximum demand is less than, or is forecast to be less than, 50 kW
GS > 50 kW means a Customer classification that applies to a non-residential account whose average monthly demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 50 kW but less than 5000 kW. For new Customers without prior billing history, the peak demand will be based on 90% of the proposed capacity or installed transformer
Holiday means a Saturday, Sunday, or statutory holiday recognized by the Province of Ontario
Host distributor means the registered wholesale market participant Distributor who provides electricity to an embedded Distributor (RSC, DSC)
House service means that portion of the electrical service in a multiple occupancy facility which is common to all occupants, (i.e. parking lot lighting, sign service, corridor and walkway lighting, fire alarms etc.)
IESO-controlled grid means the transmission systems with respect to which pursuant to agreements, the IESO has authority to direct operation (EA, TDL, DSC)
In service date means the date that the Customer and PowerStream mutually agree upon to begin the supply of electricity by PowerStream
Interval meter or interval metering means a meter that measures and records electricity use on an hourly or sub-hourly basis (RSC, DSC)
Large embedded generation facility means an embedded generation facility with a name-plate rated capacity of more than 10 MW;
Large user means a Customer classification that applies to a non-residential account whose average monthly demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 5,000 kW. For new Customers without prior billing history, the peak demand will be based on 90% of the proposed capacity or installed transformer
Lies along means a Customer property or parcel of land that is directly adjacent to or abuts onto the public road allowance where a distributor has distribution facilities of the appropriate voltage and capacity
Load displacement means, in relation to a generation facility that is connected on the Customer side of a connection point, that the output of the generation facility is used or intended to be used exclusively for the Customer’s own consumption
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Load transfer means a network supply point of one Distributor that is supplied through the distribution network of another Distributor and where this supply point is not considered a wholesale supply or bulk sale point (DSC)
Load transfer Customer means a Customer that is provided distribution services through a load transfer (DSC)
Main service refers to PowerStream’s incoming cables, bus duct, disconnecting and protective equipment for a building or from which all other metered sub-services are taken
Market Rules means the IESO rules made under section 32 of the Electricity Act (MR, TDL, DSC)
Measurement Canada means the Special Operating Agency established in August 1996 by the Electricity and Gas Inspection Act, 1980-81-82-83, c87, and Electricity and Gas Inspection Regulations (SOR/86-131) (DSC)
Meter service provider means an entity that performs metering services on behalf of a Distributor, (DSC).
Meter installation means the meter and, if so equipped, the instrument transformers, wiring, test links, fuses, lamps, loss of potential alarms, meters, data recorders, telecommunication equipment and spin-off data facilities installed to measure power past a meter point, provide remote access to the metered data and monitor the condition of the installed equipment (RSC, DSC)
Meter base socket means the mounting device for accommodating a socket type revenue meter
Metering services means installation, testing, reading and maintenance of meters (DSC)
Micro-embedded generation facility means an embedded generation facility with a name-plate rated capacity of 10 kW or less
Mid-sized embedded generation facility means an embedded generation facility with a name-plate rated capacity of 10 MW or less and;
(a) more than 500 kW in the case of a facility connected to a less than 15 kV line; and
(b) more than 1 MW in the case of a facility connected to a 15 kV or greater line;
MIST meter means an interval meter from which data is obtained and validated within a designated settlement timeframe. MIST refers to “Metering Inside the Settlement Timeframe” (RSC, DSC)
Municipal refers to a municipality located in the PowerStream service area
CONDITIONS OF SERVICE
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Municipal street lighting means all services supplied to street lighting equipment owned by the municipality or the utility
Normal operating conditions means the operating conditions comply with the standards set by the Canadian Standards Association (“CSA”) Standard CAN3-C235-87 (latest edition)
OEB – see Board
Ontario Energy Board Act means the Ontario Energy Board Act, 1998, S.O. 1998, c.15, Schedule B (MR, DSC)
Operating agreement means an agreement entered into between a Distributor and a Customer connected to the distribution system that delineates ownership, responsibilities and operating control of the equipment connected
Operating control means the control exercised on an electrical facility by the exclusive authority to perform, direct or authorize the operation of any devices in that electrical facility. Operating control is not synonymous with ownership
Operational demarcation point means the physical location at which a Distributor’s responsibility for operational control of distribution equipment including connection assets ends at the Customer (DSC)
Owner means an individual, partnership, corporation, association, or other incorporated or unincorporated organization or legal entity that has legal ownership of a property
Ownership demarcation point means the physical location at which a Distributor’s ownership of distribution equipment, including connection assets, ends (DSC)
Person includes an individual, sole proprietorship, partnership, unincorporated association, unincorporated syndicate, unincorporated organization, trust, body corporate, and a natural person in his or her capacity as trustee, executor, administrator, or other legal representative
Performance standards means the performance targets for the distribution and connection activities of the Distributor as established by the Board pursuant to the Ontario Energy Board Act and in the Rate Handbook (DSC)
Point of supply, with respect to an embedded Generator, means the connection point where electricity produced by the Generator is injected into a distribution system (DSC)
Point of Connection Plan - see Service Layout
Power factor means the ratio between real power and apparent power (i.e. kW/kVA)
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Primary service means any electrical service that is supplied with a nominal voltage greater than 750 V
Private property means the property beyond the existing public street allowances
Provincial means the province of Ontario
Rate means any OEB-approved rate, charge or other consideration, and includes a penalty for late payment (TDL, DSC)
Rate Handbook means the document approved by the Board that outlines the regulatory mechanisms that will be applied in the setting of Distributor rates (RSC, DSC)
Regulations means the regulations made under the Ontario Energy Board Act or the Electricity Act, (TDL, DSC)
Residential Service , or residential, means a Customer classification that applies to an account taking electricity at 300 V or less where the electricity is used exclusively in a separately metered living accommodation. Customers shall be residing in single-dwelling units that consist of a detached house or one unit of a semi-detached, duplex, triplex or quadruplex house, with a residential zoning. Separately metered dwellings within a town house complex or apartment building also qualify as residential Customers
Residential underground subdivision means a residential area with three or more homes electrically supplied from a mini pad transformer(s) via underground secondary cables
Retail, with respect to electricity means, a) to sell or offer to sell electricity to a Consumer or b) to act as agent or broker for a Retailer with respect to the sale or offering for sale of electricity, or c) to act or offer to act as an agent or broker for a Consumer with respect to the sale or offering for sale of electricity (EA, MR, TDL, DSC)
Retail Settlement Code, or RSC, means the code approved by the Board and in effect at the relevant time, which, among other things, establishes a Distributor’s obligations and responsibilities associated with financial settlement among Retailers and Consumers and provides for tracking and facilitating Consumers transfer among competitive Retailers (TDL, DSC)
Retailer means a person who retails electricity (EA, MR, TDL, DSC)
Secondary service means any electrical service that is supplied with a nominal voltage less than 750 V
Semi-detached means a dwelling divided vertically to provide two dwelling units separated by a common wall
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Service agreement means the agreement that sets out the relationship between a licensed Retailer and a Distributor, in accordance with the provisions of Chapter 12 of the Retail Settlement Code (RSC)
Service area, with respect to a Distributor, means the area in which the Distributor is authorized by its licence to distribute electricity (EA, TDL, DSC)
Service Layout (Point of Connection Plan) means a contract with PowerStream when a Customer requests a new or upgraded electrical service
Small embedded generation facility means an embedded generation facility which is not a micro-embedded generation facility with a name-plate rated capacity of 500 kW or less in the case of a facility connected to a less than 15 kV line and 1 MW or less in the case of a facility connected to a 15 kV or greater line
Standard allowance means the standard allowance for basic connection and is up to 30 metres of 200 A, low-voltage overhead wire or equivalent credit for underground service, and also transformation capacity or an equivalent credit for transformation equipment. The standard allowance does not include road crossings
Standard Supply Service Code, or SSS, means the code approved by the Board and in effect at the relevant time, which, among other things, establishes the minimum conditions that a Distributor must meet in carrying out its obligations to sell electricity under the Electricity Act, Section 29 (TDL)
Street Lighting means a Customer classification that applies to an account for roadway lighting with a municipality, regional municipality, Ministry of Transportation and private roadway lighting, controlled by photocells. The consumption for these Customers will be based on the calculated connected load times the required lighting times established in the approved OEB street lighting load shape template.
Subdivision means two or more lots that require an expansion of underground primary cable complete with a padmount transformer
Sub-service means a separately metered service that is taken from the main building service
Supply voltage means the voltage measured at the Customer’s main service entrance equipment (typically below 750 V). Operating conditions are defined in the Canadian Standards Association Standard CAN3-C235 (or latest edition)
Support structure means any equipment that physically supports and routes the distribution system between the substation and the Customer. This includes poles, duct structures, transformer and switchgear vaults, hand holes, guy wires and anchors
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System enhancement - see Enhancement
Temporary service means an electrical service granted temporarily, for a period of 12 months or less, for such purposes as construction, real estate sales, trailers, etcetera
Tenant means a Person, Persons or entity that has entered into a tenancy agreement with the Owner or agent of a building in accordance with the applicable regulations
Termination means a removal of connection assets that result in the service location no longer being connected to the distribution system, and results in a cessation of distribution services to a Consumer
Total losses means the sum of distribution losses ad unaccounted for energy (DSC)
Transformer room means an isolated enclosure built to applicable codes, PowerStream standards and which will house transformers and associated electrical equipment
Transmission system means a system for transmitting electricity, and includes any structures, equipment or other things used for that purpose (EA, MR, TDL, DSC)
Transmission System Code or TSC means the code, approved by the Board, that is in force at the relevant time, which regulates the financial and information obligations of the Transmitter with respect to its relationship with Customers, as well as establishing the standards for connection of Customers to, and expansion of, a transmission system (DSC)
Transmit, with respect to electricity, means to convey electricity at voltages of more than 50 kV (EA, TDL, DSC)
Transmitter means a Person who owns or operates a transmission system (EA, MR, TDL, DSC)
Unaccounted for energy, means all energy losses that cannot be attributed to distribution losses. These include measurement error, errors in estimates of distribution losses and unmetered loads, energy theft and non-attributable billing errors (DSC)
Unmetered connections means a Customer classification that applies to an account taking electricity at 750 V or less whose average monthly maximum demand is less than, or is forecast to be less than, 5 kW and the consumption is unmetered. Such connections include cable TV power packs, bus shelters, telephone booths, traffic lights, railway crossings, etc. The Customer will provide detailed manufacturer information / documentation with regard to electrical demand / consumption of the proposed unmetered load
Unmetered loads means electricity consumption that is not metered and is billed based on estimated usage (DSC)
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Upgrade means replacement of an existing component of a distribution system with a new component for purposes of improving the distribution system’s operating characteristics (DSC)
Validating, estimating and editing, or VEE, means the process used to validate, estimate and edit raw metering data to produce final metering data or to replicate missing metering data for settlement purposes (MR, DSC)
Variable Connection Charge means the calculation of the costs associated with the installation of connection assets above and beyond the standard allowance. PowerStream may recover this variable connection fee, which shall be based on firm cost
Wholesale buyer means a Person that purchases electricity or ancillary services in the IESO-administered markets or directly from a Generator (TDL DSC)
Wholesale market participant, means a Person that sells or purchases electricity or ancillary services through the IMO-administered markets (RSC, DSC)
Wholesale settlement cost means costs for both competitive and co-competitive electricity services billed to a Distributor by the IESO or a host Distributor, or provided by an embedded retail generator or by a neighbouring Distributor (RSC, DSC)
Wholesale supplier means a person who sells electricity or ancillary services through the IESO-administered markets or directly to another person, other than a Consumer (TDL, DSC)
York Region Service Area means the PowerStream licenced territory as defined in Distribution Licence ED 2004-0420 which includes the Cities of Markham and Vaughan and the Towns of Aurora and Richmond Hill
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