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Company Capability
Overview
Contents
1. Introduction……………………………………………………………………………………………………
…
1
2. About Concorde……………………………………………………………………………………………… 2
3. Who We Are.…………………………………………………………………………………………………… 2
4. Our Values………………………………………………………………………………………………………. 2
5. Putting Customers First…………………………………………………………………………..………. 2
6. Customer Satisfaction…………………………………………………………………………….……….. 3
7. Our Culture……………………………………………………………………………………………..………. 3
8. Our People……………………………………………………………………………………………...………. 3
9. Why Choose Concorde……………………………………………………………………………………. 4
10. Who We Serve………………………………………………………………………………………..……….. 5
11. Our Premises………………………………………………………………………………………….………... 6
12. What We Offer………………………………………………………………………………………..………. 7
13. IT Support……………………………………………………………………………………………….……….
7-11
14. Virtualisation…………………………………………………………………………………………..……….
…
12-15
15. Storage……………………………………………………………………………………………………………
…
16-21
16. Unified Communications………………………………………………………………………..……….. 22-27
17. Managed Services…………………………………………………………………………………………… 28-34
18. Infrastructure…………………………………………………………………………………………………… 35-40
19. Our Partnerships……………………………………………………………………………………………… 41-53
20. Commercial Information…………………………………………………………………………………. 54-56
21. Health and Safety Policy Statement………………………………………………………………… 57
22. Environmental Policy Statement……………………………………………………………………… 58
23. Quality Policy Statement………………………………………………………………………............... 59
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Introduction
Welcome to the Concorde IT Group Capability and Competences Document.
Inside you’ll find information about our business and legal requirements including health
and safety and quality control. Other sections detail our company accounts, our resources
and facilities, our environmental policy and other essential commercial information.
We hope to have included all the relevant information to assist you in selecting Concorde IT
Group as your partner of choice but if you have any further queries or require further
information, please contact us using the key contact details below.
Concorde IT Group is one of the UK's leading IT Support and Managed Service Providers.
With 100 staff located in offices throughout the UK, the business delivers cost effective IT
support, solutions and 24x7 managed services to support the existing IT function of small,
medium and large enterprises.
We are committed to customer service and dedicated to helping our customers outperform
their competition.
Having formed strategic alliances with some of the industries most influential and innovative
manufacturers in the world, we are able to deliver first class solutions with unrivalled levels of
customer service.
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About Concorde
Concorde IT Group is a leading UK IT Services and IT solutions system integrator. We help
small, medium, enterprise and public sector organisations address IT hardware and software
sourcing challenges and innovate with new technology solutions and exciting services.
We provide valued IT solutions and services to corporate and public sector organisations in
the UK, trade with over 2000 longstanding customers and employ over 100 people from six
operational centres. Our current turnover is approximately £12 million.
Our bright and hard-working team is bursting with enthusiasm and have a passion to do a
great job. Exceptional feedback in our recent annual survey suggests that our customers
agree.
Who we are
Unlike some businesses in our industry, we’re absolutely sure of who and what we are. We’re
proud to say we’re one of the UK’s best IT resellers and not ashamed to admit we’re good at
sourcing, delivering and supporting IT from the smallest to most complex solutions.
As a truly independent organisation with high level vendor relationships, we pride ourselves
on delivering unbiased and honest guidance for all our customers IT requirements.
Our Values
We care passionately about two key things – outstanding employee satisfaction and class
leading customer service. We believe one very much drives the other.
Concorde’s success has been built on providing many years of exceptional levels of customer
service. We pride ourselves on listening, our responsiveness, agility and flexibility; in short,
ease of doing business.
Putting Customers First
Our customers are our number one priority and we are totally committed and dedicated to
customer satisfaction by always delivering on our promises. This customer driven culture
demands excellent communication and service. Over the years, we have established a proven
track record as a trusted business partner and advisor to large and small businesses across
the UK.
Testament to our passion for putting the customer first is the fact that we have retained a
number of our very first customers who are still as happy with our service after 28 years of
successfully supporting them through partnership.
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Customer Satisfaction
We care massively about what our customers think of us and what we do. That’s why last
year we introduced our “Service Excellence” poll. We polled our customers across several
areas of our business, including an annual survey, so that we could find out how well we’re
performing and to learn how we can do better or what our customers would like to see next.
Here are the highlights from this year’s 1580 respondents:
• Over 98% of those surveyed said that overall, they’re either satisfied or very satisfied
with Concorde as a company to do business with.
• 64% use us regularly for hardware supply.
• Over a third work with us on security based solutions.
• Over a quarter seek our assistance for complex storage and networking solutions.
We’re very proud of these results and feel it demonstrates our Service Excellence ethos.
Our Culture
Many businesses strive to keep their customers satisfied but precious few realise that first,
they must have satisfied employees. We recruit the most intelligent, hungry, hard-working,
determined and motivated people, give them fantastic training, great surroundings and look
after them exceptionally well.
We promote clear open communication and do everything to foster this. One key example of
how we achieve this is our weekly company meeting, which is held consistently to share
news and progress.
Our People
We think our people are the best and the biggest differentiator for Concorde. Why?
Because they have the drive, energy and enthusiasm to succeed. Success doesn’t come easy
though and passion alone isn’t enough – inter-personal skills, flexibility, discipline and a very
strong work ethic are all found in abundance at Concorde. We believe these attributes help
make us friendly and easy to deal with.
We’re extremely proud of the 100 strong team we have assembled. We go to great lengths
to find and recruit our people including our apprentice scheme. Once on board, we ensure
we look after them which in turn engenders outstanding loyalty and exceedingly low
attrition.
Concorde is one of the UK’s leading independent providers of IT infrastructure services and
solutions. We advise customers on IT strategy and implement the most appropriate
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technology from a wide range of leading vendors, managing their technology infrastructures
on their behalf.
Why Concorde?
With over 28 years’ experience, our success is founded upon four factors: proven expertise;
the highest level accreditations; breadth of capabilities and the ability to provide high
value/low risk advanced technology.
Our breadth and strength in the market enables us to deliver against all customer business
expectations and requirements. We employ over 100 staff including professional services
consultants, field engineers and accredited solution engineers who cover all of our key
alliance partners (please see below).
Who we serve
Our customers include small, medium and enterprise size commercial businesses, schools,
health care trusts, Government agencies, nationwide utility providers and several worldwide
and Europe wide blue-chip companies.
We span all types and sizes of organizations. Besides using modern online technologies and
the traditional over the phone methods, we reach and serve our customers through our
national sales force, independent agents and approved business partners. We are incredibly
proud to have a number of our very first customers still with us as after 28 years of
successfully supporting them through partnership.
Don't just take our word for it...
With our 28 years' experience in our industry, our customer portfolio and best of breed
relationships reflect our sustainability and growth. Our culture means that we are enhancing
services and continually improving our processes in response to what our customers need.
Our track record demonstrates we do what we say, on time and on budget.
Our Premises
Concorde IT Group’s corporate head office encompasses our Northern Repair and
Integration Centre and Logistics and Materials Centre. These facilities are located on single
secure site close to Junction 40 on the M1. Concorde also has a further five nationally
located offices combining sales, service and operations facilities across the UK, all with
regional materials and workshop repair facilities placing us in an ideal position to service our
customers anywhere in the UK and in to Europe.
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What We Offer
We provide the most diverse array of business process and IT outsourcing support and the
industry’s broadest portfolio of technology, services and software.
IT Support
Concorde IT Group’s services provide organisations with access to multi-skilled resources
that complement their internal teams. Our services extend from maintenance, IMAC and ad-
hoc support to providing trained operations staff and service desk analysts to work as part of
a customer’s internal team.
Scalable: Concorde provide support through fixed term contracts and 'on-demand', to
address peaks in workloads. Our services are delivered as and when you need them via
onsite engineers, shared service engineers or our field engineering service.
Accountable: On-site resources and services are supervised by ITIL accredited service
managers who will ensure agreed outcomes are met. These service managers utilise our ISO
accreditation and processes to work effectively and manage workloads, increasing
productivity and reducing costs.
Consistent: Our processes are ISO 90001 quality standards accredited and our staff
members are security cleared and fully trained. Service levels can be tailored to specific
requirements to minimise downtime and safeguard business continuity.
Key benefits
With access to flexible, reliable on-site resources and effective maintenance services,
businesses can safeguard the delivery of core IT services and change projects. Concorde’s
Support and Maintenance services facilitate:
Cost reduction: Our services are tailored to customer needs, flexing the level of
maintenance and support required. Concorde offers flexible and aggressive pricing
structures to help you take advantage of the most cost-effective solution and can itemise
resources and project information to help simplify charge-back.
Access to skills: Concorde can fulfil all of your IT support needs through a single source,
eliminating the need to manage multiple contractors and agencies. Our engineers and other
on-site personnel are quick to adapt to new processes which helps to minimise costs and
maximise results.
Simplification and risk avoidance: Concorde can provide a single point of contact for
integrated services reducing the risk and complexity of managing multiple suppliers.
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Workshop Repair Services
From our Technical Repair Centres in Leeds, Northampton and Scotland, we offer a in and
out of warranty comprehensive fault finding and repair service for a wide variety of IT
equipment from most manufacturers; from laptops, PC’s, servers and printers to plotters,
LCD screens, projectors and tape drives, networks and wireless.
We offer a no fix no fee policy (excluding diagnosis) and all equipment sent for repair will in
the first instance be checked by an engineer who will provide a detailed estimate and gain
customer approval before any repairs are carried out.
Most items can be turned around in 5 days or less and all work is guaranteed for 90 days
from the date of repair. A fully secure insured collection and return service can be arranged if
required.
Service Desk
The main Concorde Customer Service Centre based in the UK is a state-of-the-art
operational delivery and service management hub supporting organisations around the
county, around the clock and is ISO 9001 Quality Management accredited.
Our service desk and network operations centre (NOC), coordinates all aspects of Concorde
Maintenance services such as proactive IT infrastructure monitoring, remote end user
support, field engineer scheduling, nationwide parts logistics and offsite repairs. Concorde’s
scalable dedicated and shared service desk solutions will help organisations balance quality
and cope with demand
Better results for a lower cost
Concorde will help you optimise your IT support operation with a responsive and cost-
effective service desk. As a result, customers will be able to:
Make financial savings: Concorde’s shared service delivery model and industrialised
approach maximise efficiency and induce lower service desk costs. We utilise ITIL
methodology to reduce calls volumes and the need for second and third line support which
not only saves money but also improves response times and incident resolution rates.
Safeguard productivity: Based on guaranteed outcomes and agreed service levels, our
service desk solutions minimise downtime for users resulting in greater efficiency and
satisfaction levels.
Drive change: Concorde’s service desk solutions are highly scalable and can be quickly
adapted to support more users, applications or geographies based on evolving business
needs.
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Remote Support
Concorde can monitor your systems and infrastructure around the clock to maximise
performance and availability, quickly detecting potential problems and generating alerts to
avoid downtime and errors that can disrupt your operations. Problems are avoided,
computers function correctly and people remain productive.
If problems occur, we respond within minutes. To maximise uptime, our highly trained
technical support engineers deal with incidents by phone with remote control options
enabling access to systems for resolution.
In addition to handling commonplace, essential management tasks, our remote support
service includes reporting bottlenecks that lead to sluggish operations and other difficulties,
with additional options for our professional services to make assessments to help minimise
downtime and maximise systems resilience in the future.
Maximum uptime and minimum business disruption with transparent performance and
reliability of your IT infrastructure. Benefits of this service include:
Peace of mind; provided by expert remote management from our expert engineers
who cover all disciplines and products.
Improved employee productivity; less system downtime, interruptions and
operating costs and the management time on your existing IT estate is reduced.
Assured protection; against virus attaches, intruders and hackers-protecting systems
and data.
Proactive 24/7/365 remote monitoring; detects issues, provides alerts and enables
action before serious impact. We offer various service options with fixed response
times depending on the urgency.
Expert systems administrators manage your infrastructure; including servers,
routers, network applications and more. Engineers restart monitored services and
processes to return to normal service as quickly as possible.
Remote application updates; server administration and backups at agreed times
maintain system availability along with restarting failed backups.
Complete patch management; can be routine but essential tasks including, disk
defragmentation, temporary file deletion, scheduled reboots and application support.
Secure connectivity via a dedicated endpoint; remote monitoring uses a secure
platform, encrypted connections and change management for swift and safe
transitions and altered thresholds. Our Monthly reports include details of all alerts
and how they were handled.
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Hardware Maintenance
Concorde IT Group's Hardware Maintenance services have been designed to support your
most important day-to-day IT hardware, allowing you to make the most efficient possible
use of your in-house technical resources.
For any modern business, IT systems and networks are subject to great pressure by users
during core business hours with the most-pressed hardware equipment being desktop PC's,
mobile laptops, printers and servers. Along with communications equipment, these are
essential assets on which users depend on to do their jobs efficiently.
We offer various degrees of hardware cover, from normal office hours to full 24x7x365
depending on your equipment and business requirements. Over 50 engineers and technical
staff are available throughout the UK to assist your IT team. Once a call has been logged we
strive to return the equipment to service within a set agreed time.
We can also base a dedicated engineering resource on your site as an extension of your own
IT team. This ensures there is only minimal delay between call logging and resolution.
Benefits include:
Guaranteed repairs 24x7
Your IT department freed to concentrate on critical IT issues
Cost-effective bespoke contract with choice of SLAs
Dedicated on-site engineers
Logistics support and project management
IP Telephony Support
A communication breakdown costs money and no successful business can afford extended
downtime with the potential loss of customers and clients.
As one of the UK’s leading communications specialists, we have the experience and
nationwide reach to provide hassle-free maintenance and support programmes on Avaya,
Cisco, NEC, Mitel, Samsung, LG and Ericson equipment to ensure that your telecom systems
remain secure and reliable. Whether you are a small business working from a single site or a
larger company with a multi features phone system, we are able to provide maintenance
support packages to meet your business needs.
Our highly skilled technicians are located throughout the UK and offer the capability to
provide a 24/7 installation and maintenance service. With over 30 years' experience, we have
the knowledge, expertise and the people to provide an exceptional level of service and
support to our customers.
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IMACD’s
Installations, Moves, Additions, Changes and Disposals
Concorde’s IMACD service is designed to provide access to skilled resources across a range
of vendors to deliver a rapid and cost effective model to manage Installs, Moves, Additions,
Changes and Disposal (IMACD).
IMACD services are provided by regionally located engineers and the service is designed to
complement remote diagnostic facilities (Service Desk) and Hardware Maintenance Support
Services.
IMACD services from Concorde are co-ordinated and can be delivered via a single point of
contact with activities combined and customised to meet your specific business and IT
requirements.
Services available include:
Installs (New Configuration) - The provisioning of new hardware pre-configured with the
base installation of the operating system and core office products. The service includes
unpacking, commissioning and testing of the new equipment and handover to the user.
Some basic desk side training may also be given (i.e. login, core programme locations, etc.)
Moves (Relocation) - During normal business as usual activities, office moves within
buildings and relocation to new premises are often a requirement. The IMACD service
provides resource to undertake this activity and can be supported by additional scheduling
services.
Adds (Additional Services) - Where a customer has disparate office locations or a
requirement for a global change to the core client environment (such as a new client
application) but does not have automated toolkits or network capacity to provision these
remotely, IMACD services are able to provision cost effective skilled resources to manually
deploy the requirement.
Changes (Reconfiguration) - Where customer has disparate office locations or a
requirement for a global change to the core client environment (such as a version upgrade)
but does not have automated toolkits or network capacity to provision these remotely,
IMACD services are able to provision cost effective skilled resources to manually deploy the
requirement.
Disposal (Removal) - Whether part of a refresh cycle or as part of business as usual activity,
IMACD services can be used to recover assets as staff leave a company. We offer a wide
range of services that include full WEEE services and secure destruction of data if required.
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Virtualisation
Overview
Concorde IT Group's virtualisation consultants work with many leading organisations to
design, plan and implement virtualisation solutions that revolutionise how businesses
purchase and utilise computing resources.
By aggregating IT hardware into a flexible pool of resources, including CPU, memory, storage
and networking, IT departments can provide computing resources on demand.
Our virtual servers and virtual desktop solutions allow you to host multiple operating
systems and multiple applications locally and in remote locations, freeing you from
traditional physical and geographical limitations.
Virtualisation Specialists
Concorde IT Group is vendor independent however we do hold some of the industries
highest virtualisation accreditations such as:
VMware Enterprise Partner
Microsoft Hyper V Specialist
Citrix
Desktop Virtualisation
Many organisations look beyond their server infrastructure to see how desktop virtualisation
(VDI) could bring efficiency and cost savings to the business. Typically, the drivers for moving
to virtual desktops include:
o Easier to deploy new software (OS upgrades and apps)
o Reduction of desktop management complexity
o Reduction of desktop infrastructure procurement costs
o Lower overall TCO for desktop inventory
o Improve security and control of the desktop environment
o An enabler for “bring your own PC” initiatives.
We help our customers achieve these goals through a blended approach which recognises
that just as organisations may have many types of user with differing requirements, so the
solution for each may vary.
Full VDI, application streaming, stateless desktops and dedicated virtual machines through to
roaming profiles and folder redirection are all components of a solution. Our differentiator is
our understanding of your requirements and producing appropriate solutions.
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Our designs incorporate best of breed solutions from the industry leaders such as VMware,
IBM, Microsoft and Citrix.
Key Areas addressed Desktop Virtualisation
o Migration of desktops to your datacentre
o New desktop operating systems can be managed centrally with no
potential maintenance overheads
o True hot desking can be supported without the requirement for
laptops
o Benefits for disaster recovery by providing end users with a true
desktop that can be accessed from anywhere
o Hardware resources can be rationalised with pooled resources
efficiently working to deliver computing power to the end user
o A thin client has a longer refresh cycle than a desktop because it is
extremely reliable with no moving parts and is end-user replaceable
Server Virtualisation
The traditional approach to IT architecture is to dedicate a server for every service. This
achieved the architectural goal of avoiding co-dependant systems but at a cost of server
proliferation and underutilisation. The industry average utilisation of CPU is under 10%
across the server infrastructure.
Virtualisation allows these costs to be significantly reduced by abstracting the operating
system and applications from the hardware layer into “containers”. The virtualised containers
can then be run independently on host platforms with dynamic load balancing to ensure
maximum utilisation. In a typical server virtualisation project, a consolidation ratio of 10:1 can
be achieved giving you a substantial reduction in the cost and footprint of your server estate.
Virtualisation of servers is, however, not all about cost reduction. By virtualising, you can also
provide much greater capability for the provision of IT services especially in the context of
high availability and business continuity. Because servers have become files or containers,
they can now be replicated and moved to ensure that services are backed up and able to be
restarted or moved to new servers should there be a problem with the underlying physical
hardware.
Key areas addressed using server virtualisation
Server consolidation
High availability and business continuity
Business continuity and disaster recovery
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In summary, server virtualisation can be used to eliminate server sprawl for a more efficient
use of server resources, to improve server availability, to assist in disaster recovery, testing
and development and to centralise server administration, therefore reducing your overall IT
costs.
Virtualisation Assessment
Assess the capacity of your IT infrastructure and gain insight into resource utilisation,
developing a virtualisation roadmap for server containment and consolidation.
Our virtualisation assessment can help you plan for capacity optimisation and design an
optimal solution to achieve maximum performance. It collects comprehensive resource
utilisation data in heterogeneous IT environments and compares it to industry standard
reference data to provide analysis and decision support modelling.
We will assess the following:
Number and type of servers in production and planned expansion
Which roles do they serve: application, database, web, file and print
Current and predicted number of users
Identify issues with your current infrastructure
Age and cost of support
How much of your existing infrastructure can you virtualise
Do you want to streamline any processes
How many servers do you need
Identify under-utilised resources and incorporate applicable hardware into
the design
Monitor usage patterns and peaks for accurate system sizing
Virtualisation Management
The virtual environment is different than that of the physical environment and challenges
such as change management and capacity planning take on new importance. Concorde can
help solve these challenges through our partnership with Veeam software.
We recommend an innovative and comprehensive reporting and monitoring solution from
Veeam, an Elite VMware Technology Alliance Partner, which develops products for virtual
infrastructure management and data protection. This solution provides enterprise reporting,
change management and capacity planning/trends in your virtual environment. It also
monitors performance, resource consumption and workload across hosts, clusters and data
stores through alerts, reports or real-time monitoring dashboards.
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The Veeam Management Suite is a set of industry-leading solutions for VMware backup and
management, designed to provide significant cost savings, increase administrator
productivity and mitigate daily management risks for VMware deployments of all sizes.
Veeam Reporter™ allows you to automate documentation, track changes,
identify under - or over-utilised resources, and restore configuration
settings, providing the detailed reports you need to control your virtual
environment.
Veeam Monitor™ provides 24x7 monitoring and alerting and a comprehensive,
performance-oriented view of your virtual infrastructure that complements
vCenter Server.
Veeam Business View™ works with other Veeam products to provide business
categorisation of your VMware environment, with the ability to group, view
and manage VMs by business unit, department, location, service level, or
any criteria you define.
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Storage
Efficiency is at the heart of Concorde; we build it into every solution we deploy.
The design and provision of storage and data management solutions has been core to the
successful growth of Concorde over the last 25 years. Concorde is renowned in the industry
for its data storage expertise and is focused on helping customers eliminate complexity,
reduce operating costs and simplify the operational management of the data storage
environment.
In project terms, this typically translates into the following project types:
Storage consolidation and virtualisation
Tiered storage platforms
Continuous Data Protection (CDP)
Backup consolidation
Disk based backup (D2D, VTL etc.)
Data deduplication
Email archiving
File lifecycle management
Disaster recovery and business continuity
Cloud storage, backup and DR services
Data management reporting
We work with a variety of Strategic Partners including:
NetApp
HP
IBM
Cisco
MirrorVAULT
Laptop Backup
Remote, mobile working is now common practise and has become an essential element of
business continuity plans. However, the increased usage of laptop computers also introduces
business risk in terms of lost devices, corrupt files and failed backups.
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Laptop backup overcomes the short falls often associated with standard data backup
processes and the benefits include:
o Continuous data protection; allows the user to roll back to a
previous file version and doesn’t rely on the presence of an internet
connection or server link.
o Certificate based data encryption; adds an additional layer of
protection, encrypting your files from the point of backup to the
point of recovery.
o Data de-duplication; this technology ensures that you only pay for
what you actually need to store helping you to control your costs.
o Tiered service plans; gives you the option to define the file types
that you would like to include in the backup.
o Inclusive disaster recovery; ensures that the encrypted files are
transferred to a data centre enabling us to recover (at your request)
files to a virtual desktop, USB stick, DVD, etc.
o Transparency to the user; it runs continually in the background and
does not impact on the computers performance.
o Reduced risk; the certificate based encryption minimises the risk of
data being compromised whilst in transit or store.
o Cost control; you only pay for what you store and only store what
you need.
SAN Storage:
Digital information is a critical component of business today and the volume of information
that needs to be captured and managed grows every day. It often has to be accessed around
the clock, even when administration tasks like system backup are needed. To keep up with
today’s business challenges, storage solutions need to be more flexible, intelligent and easier
to manage.
Concorde works with technologies that help to optimise your infrastructure conserve energy
and improve your business processes and results.
A Storage Area Network (SAN) will bring benefits by:
Reducing the resources used to manage and protect your data.
Consolidating inefficient distributed storage solutions.
Integrating servers from a variety of vendors.
Reducing your backup window time with faster backup–restore processes.
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Providing the hardware foundation for your Disaster Recovery solution by
creating a scalable, resilient and highly available platform for applications
and data.
Working in partnership with HP and NetApp, Concorde offers essential, up to date SAN
solutions that deliver significant business gains and cost savings. Combining cutting edge
technology with the expertise of our fully accredited consultants, we deliver the highest
quality solutions and best possible outcome for your IT investment.
“The detailed proposal helped us to gain quick approval from our management committee and
board members. Concorde’s excellent skills and professional services team provided a dynamic
solution to our problem. The entire implementation, from planning to deployment, took no
longer than three months”
Online Continuous Backup
Our MirrorVAULT service provides continuous data protection to guarantee recovery from
any intra-day losses.
Designed for critical file systems, it provides a continuous back-up solution to prevent the
loss of data generated throughout the day. Traditional technologies provide back-up on a
24-hour batch basis, leaving data created during the day vulnerable to loss.
The solution sits in the background and makes copies of changes in your system and data
files as they happen so that if disaster strikes, you can essentially turn back time. Continuous
back-up is different from traditional back-up in that you don't have to specify the point in
time to which you would like to recover until you are ready to perform a restore.
Traditional back-ups can only restore data to the point at which the back-up was taken. With
continuous back-up, there are no back-up schedules. When data is written to disk, it is also
asynchronously written to a second location over the network.
With our MirrorVAULT continuous back-up solution, you nominate the files that are to be
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backed up instantly offsite. Should an application crash or a failure occur, you are able to
restore the most recent file version with a few clicks of a mouse.
Concorde will provide the right solution for you. There are a number of dependents to be
considered: application, platform, network connectivity, and recovery options. Continuous
back-up technologies are complex and need to be designed into the existing infrastructure.
Data/File Archiving
If you are an existing NetApp customer, you should consider our DataVAULT data protection
services. It’s an offsite disk to disk backup solution that utilises NetApp’s highly efficient and
reliable Snapvault technology. With DataVAULT, you gain speed and reliability and lose the
cost and burden of managing a day to day backup operation.
Here are a few specific benefits of our DataVAULT service:
Faster backup; it takes minutes rather than hours or even days.
More reliable backup; 100% success rates are the norm.
Smaller backup footprint; transferring only new or incremental data minimises
network traffic and reduces the disk capacity needed by approximately 90%
Reduced tape usage; ability to store days, weeks, months or even years of backup
online reducing or even eliminating tapes altogether.
Fast recovery; native format backups enable users to browse and restore and deliver
fast applications plus virtual machine recovery.
Reduced admin overheads; policy based backups automatically manage and maintain
your back up files.
No more backup windows; backups can be run at any time with no impact to your
business systems.
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Disaster Recovery
Recover your data within minutes using our Disaster Recovery services. We can restore your
entire IT infrastructure into a virtual server environment located at your primary site, DR site
or in one of Concorde's data centres giving you the peace of mind that your systems are fully
recoverable in the face of disaster.
If an unforeseen event takes place and your data is in some way lost or corrupted, your
equipment does not have to be immediately replaced. Backup technology will help execute a
carefully laid out disaster recovery plan with the reassurance that your data is safely stored in
tier 4 data centres.
Both onsite and offsite Disaster Recovery solutions are available and unlike many providers,
regular DR tests are carried out for your business so that an efficient Disaster Recovery Plan
can be formulated. Every recovery process is documented so all parties know the exact
procedure to follow in the event of a disaster.
If the worst happens, it is crucial that the Recovery Time Objectives (RTO) and Recovery Point
Objectives (RPO) have been clearly defined during your Disaster Recovery tests to ensure
that your operations are fully recovered as efficiently as possible.
Onsite Disaster Recovery
For companies who already have their own redundant infrastructure in place or for those
who require an environment to recover to, we can provide fully tailored onsite Disaster
Recovery solutions. This will provide the instant ability to recover a single server or an entire
network.
If your business already has an environment set up, we can develop a solution to protect as
many live servers as required. In the event of a disaster, they will help you recover to this
infrastructure and get your company back on its feet as quickly as possible. Assistance in
developing a realistic Disaster Recovery Plan is provided with documented procedures on
the recovery on each and every live server.
For those companies who have no redundant infrastructure in place, we can provide a virtual
environment ready to recover to. This will be fully tailored to your requirements based on the
number of live servers protected, operating systems and applications. Then as above, we will
perform a full DR test to document the recovery process.
Offsite Disaster Recovery
Disaster can strike at any time. A company that does not have a sound contingency in place
can be exposed to prolonged downtime causing loss of revenue and irreversible damage to
its reputation. We can keep this downtime to an absolute minimum and keep your business
functioning as normal.
Within our primary data centre, we have implemented a Flexpod using a VMware suite
running on market leading NAS platform NetApp and Cisco UCS servers. This provides us
with the capacity to carry out full recovery of hundreds of customer servers at any time. The
offsite DR solution, called Virtual Disaster Recovery, eliminates the need for companies to set
up their own infrastructure to restore to in the event of a disaster.
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We can protect as many servers as you require and in the event of a disaster, these can be
recovered into the virtual environment. These servers are then made available via a secure
internet connect or VPN. As the solution is hosted, any number of users can connect in from
anywhere in the world allowing your business to continue operating.
Nationwide DR Seats
For many companies, relocating staff in the event of a disaster is crucial for a business to
continue to function. Concorde can therefore provide nationwide Disaster Recovery seats.
Businesses can choose from hundreds of locations so in the event of a disaster, staff can be
relocated at short notice. We will then provide full remote access to your company’s servers
and your business can continue to operate. The remote offices are available from one staff
member or hundreds as pricing is based on the number of users or seats.
o Complete recovery of entire environments.
o Secure access to your environment from any internet connection in
the world.
o Free annual disaster recovery testing.
o Full documentation of the DR test.
o Simple, straight forward pricing.
o Access to a nationwide network of DR centres.
o Worldwide data centres.
o 24/7 support and monitoring available.
o Dedicated account management.
o Proactive support, remote/phone/email.
o Assistance in meeting any regulatory compliant (FAS, PCI and
Freedom of Information).
o ISO 9001 and 27001 certified.
o Only use recommended market leading solutions.
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Unified Communications
The concept of unified communications is quite simple; it allows messages to be sent using
one form of communication and received using any other that is used by the business. This
improves agility and responsiveness and enables more efficient and effective day to day
operations. Concorde can bring these different forms of communication together for you.
Most businesses make use desktop phones, mobile phones, email, voicemail, SMS text
messaging and instant messaging. But most of these solutions are entirely distinct and
separate so a caller may end up leaving messages on both the office and the mobile
voicemails and sending both an email and a text to the individual they are trying to reach.
Wouldn’t it make sense if they could leave or send just one message which the intended
recipient would then receive immediately on whatever device or service they had chosen to
use at that particular moment?
This is what unified communications does. It notifies you as soon as someone is trying to get
in touch with you, whatever device you are using at the time and wherever you are working.
You can always be available; whether you are away from the office, in a meeting or on the
move and allows you to respond straight away if you need to.
As well as making individuals and businesses more efficient and productive, unified
communications saves time (and therefore money) and helps you to improve customer
service and satisfaction.
Concorde has developed considerable knowledge and experience in analysing customer
needs and in designing and delivering unified communications solutions that achieve a
range of benefits and more.
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We have highly developed skills in Microsoft, Avaya and Cisco technologies and make use of
sophisticated tools and solutions to ensure we unify communications in the right way for
your business, linking together individuals, contact centres, central offices and branches in a
single, end-to-end infrastructure. We bring together best-of-breed products to create
solutions that match your needs and will make a real difference to your business every day.
Services and solutions we offer:
Calls, Lines and SIP
IP Telephony
Hosted IP Telephony
Call Recording
Corporate Instant Messaging
Conferencing and Collaboration
Networking Services
Networks, communications and security have evolved over the years with technologies now
sharing the infrastructure that they communicate on and so we have developed a suite of
products and services that we call Unified. Our Unified solutions help you use and benefit
from integrated systems.
We deliver business changing networks, communications solutions and security solutions
and services for customers seeking more effective unified communication and security
solutions. By combining best-of-breed solutions from many of the world best vendors with
years of Concorde expertise, we ensure your people are connected in the fastest, reliable,
secure and most productive ways.
Whatever your current technology status, Concorde will work with you to create a single
unified and integrated architecture that delivers true unified services to your business
Reliable low-cost telephony for your business
Concorde provides business telephone systems to businesses across the UK working with
world-leading manufacturers to offer a full range of telephony systems tailored to your
needs. We cater for any business of any size, with a diverse product range from basic two
user phone systems through to multi-feature systems.
When we say our competitively-priced portfolio includes featured PBX telephony through to
advanced hosted VoIP, we mean we cover everything from traditional solutions to the most
cutting-edge. Want to embrace the new with IP telephony but keep your old phone system?
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We can supply hybrid VoIP solutions and keep things as simple or as sophisticated as you
need them to be.
IP Telephony
Telephony has transitioned from traditional analogue through digital and now to the
accepted and mature IP telephony, responsible for a communications transformation that
threatens to turn communications on its head.
Whilst replacement of the traditional PBX and handsets with IP delivers a number of benefits,
this phase alone serves only to replicate any existing system with a platform that can support
the true benefits of IP. It is the addition of the integrated applications and advanced features
that enable staff to begin to communicate more effectively.
Advanced telephony applications can be introduced to transform communications with
features that make voice, video, messaging and collaboration as simple to use as telephony
has been. By further adding telephony control, availability information and the preferred
method of communication into everyday applications such as the email client or your CRM
system, we empower the employees with real time up to date communications.
Concorde can offer telephony services that provide reliable, high quality voice calls with the
ability to offer numerous additional applications and integrate with existing PBX’s and
business applications
Networking
The network is the foundation for communications infrastructure on which organisations
increasingly rely for success. Concorde designs, builds and supports IP based networks that
optimise communication, connectivity and bandwidth through a single core infrastructure,
enabling you to operate in the most efficient manner possible – whatever business you are
in.
Every Concorde network is designed with the sole purpose of supporting your organisation.
Each solution we provide is bespoke and has been designed to provide the Quality of Service
(QoS), bandwidth and security your organisation needs to deploy powerful voice, data and
converged applications.
When designing any network solution, we take the time to understand our clients’ business
challenges so that they have a platform that will enable them to modernise and grow easily
and quickly, reduce the cost and complexity of doing business and increase the quality of
customer interaction.
Cabling Services
We offer services that cater for all your business requirements and have over 20 years’
experience in this area.
Data cabling is a highly skilled job and at Concorde, we practice the very highest standard.
Our team of professional cable installers and technicians deliver an unprecedented level of
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workmanship. We can assist in all areas as our service covers the planning, implementation,
testing and auditing of cable solutions.
We can deliver complete solutions or add cable runs to existing installations, from a simple
network point test to the installation of a fully operational system. We offer a range of
warranties depending on the contract, a standard 12/24 month manufacturer’s guarantee or
alternatively, on certain fully managed contracts, we can offer a fully warranted system with a
25 year guarantee.
Local Area Networks
Our local area network (LAN) services offer peace of mind and a secure, reliable and
maintained network without the need for specialist internal IT knowledge or resources. The
services, which cover the full range of LAN administration, configuration, management,
support, monitoring, and maintenance activities, can be delivered on site or remotely. We
believe that it is important that the devices that make up the network are secure from
unauthorised access and so therefore apply industry standard security practices to fully
secure your network.
Before taking on the support of your LAN, we carry out a full LAN audit to ensure
supportability and to provide any recommendations for improvements. We can also provide
a remote monitoring service: every network device is constantly monitored to ensure service
availability and efficiency levels are maintained.
Wide Area Networks:
These services include a management service of your wide area network (WAN). This service
includes monitoring, liaison with the third party WAN provider, patch cable management,
change management, security monitoring and reporting, router and switch back up
management and remote access support.
WAN Optimisation
We also offer deployment, support and management of WAN optimisation technologies
such as WAN Accelerators and Wide Area File Servers.
Wireless Networks
Our wireless network services cover the full range of remote controller and access point
configuration, management, support, monitoring and maintenance activities which are
delivered remotely.
Converged Communications
The adoption of IP as the communications protocol of choice has revolutionised how
business voice services are delivered. Organisations no longer need to invest and manage
two independent communications systems for their business. Our customers can now deploy
voice services over their existing data networks to achieve better value and significantly
improve business productivity.
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Managed Internet and WAN Services:
Concorde supplies connectivity; from simple managed ADSL broadband to leased lines,
Private Wide Area Networks and MPLS to cater for single site to large multisite companies.
All of our connections are actively monitored for connectivity 24/7/365 at our Network
Operations Centre (NOC) with visual and email notifications as standard as well as SMS
notifications for critical links.
Choose from the following options to most suit your company:
Managed ADSL Broadband – this is most suitable for single site companies and companies
requiring a simple setup and connection, those with limited budgets and those who can
afford downtime. These services have the option of a managed Cisco router and various
service levels to suit, from Home, Business or Premium Business, with the option of enhanced
care, guaranteeing a 20 clock hour fix in the event of a fault
Leased Lines - for businesses requiring reliable connectivity and the least amount of
downtime possible. This gives clients a 1:1 contention ratio achieving high performance
through a reliable connection with ADSL as an automatic failover and as low as a 4 hour fix
Service Level Agreement (SLA).
Wide Area Network (WAN)/Virtual Private Network (VPN) - for security conscious
companies with fewer than 10 sites, Concorde provides a WAN/VPN Connection. This is a
highly secure, encrypted connection that can be flexible and established using firewalls
connected to managed internet connections, either DSL or leased line.
Private Wide Area Network (PWAN) and Multi-Protocol Label Switching (MPLS) -
Concorde offers a cost effective alternative for companies with more than 10 sites, delivering
a more cost effective and simple solution using a private network dedicated to the customer.
Concorde customers benefit from unrivalled expertise in the provision and optimisation of
business-class connectivity services. With Concorde, you not only have access to new levels
of available bandwidth but we can also help you utilise your connectivity to better achieve
your business goals.
Domain name registration and hosting
Email hosting
Hosting
ADSL, SDSL
Bonded ADSL
Fibre to the cabinet (FTTC)
Ethernet first mile (EFM)
Leased lines and MPLS
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Unified Security
In today’s information age, the need for continuous internet connectivity cannot be denied.
As an individual user or as an employee within a business, blended threats are waiting to
attack you by identifying one vulnerable moment when your defences are low. These can be
viruses, malware, spam, trojans and insider attacks like data theft and leakage and so
securing you, the user, becomes critical. How do you ensure continuous security against
sophisticated IT security threats?
Concorde's Unified integrated identity-based security solutions can secure your every move
at work, at home and whilst you travel from network gateways to the endpoints. It binds
security with your identity and works as your private security guard even when you are away
from work or at home. Its endpoint security protects your sensitive data by securing your
endpoints, storage devices and controlling applications.
Traditionally many experts are needed to monitor each security product to keep your
information safe and secure whilst maintaining a working guard for your business critical
information. This requires synchronisation between products which will multiply both time
and man hours. This is not beneficial to your business needs, causing confusion, and
ultimately an attack on both your information and budget.
Using the very latest in SonicWALL, WatchGuard, Cryptocard and Cisco technologies,
Concorde bring you Unified Security - a complete 8 Layer security solution stack that can
monitor the information security plain without the boundaries of cost and time.
Our Unified Security provides customers with the full end to end security stack from user
data to the data centre but instead of traditional individual security products and provides a
fully integrated and managed service that give your business the assurance that you are
protected 24x7.
Our Unified Security covers:
o Firewalls
o Anti-spam
o Anti-virus
o Web security, social networking and virus attacks
o Intrusion prevention
o Email encryption
o Data leakage prevention
o Endpoint encryption
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Managed Services
FLEXCloud
Concorde IT Group has invested significantly in our FLEXCloud service which offers a flexible
range of off premise solutions powered by lead technologies from Cisco, NetApp and
VMware to create our FLEXCloud architecture.
FLEXCloud offers a truly consumption based model suitable for any organisation wishing to
adopt the latest innovations without capital expenditure. Drawing on over 25 years of
delivering high level infrastructure solutions, expertise is accessed in every aspect of our
service even extending beyond our data centre facilities.
Whether it’s helping to manage an entire data centre, hosting key business applications or
running entire networks from our shared data centre infrastructure, our economies of scale
mean that we are able to provide expert support, change and incident management whilst
constantly updating technology without the often-prohibitive costs that were previously
associated with such a high level of service.
Our infrastructure is available in any combination of the following: on premise or off premise,
dedicated or shared, in an Opex or Capex model to best suit your business and technology
requirements.
Our current FLEXCloud offerings are:
o Desktop as a Service
o Infrastructure as a Service
o Back Up as a Service
o Disaster Recovery as Service
Managed Security Services
Securing your IT environment is a huge responsibility, particularly when the need for
business continuity, a mobile workforce, distributed applications and new infrastructure
concepts like grid computing all conspire to prevent you from adequately protecting your
network.
And yet the consequences of any potential failure in security can be far reaching and
catastrophic. Indeed, the constant growing body of regulations and third party requirements
have taken the need for effective security measures from the ‘nice to have’ to the ‘must
have’.
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Why Choose Concorde?
As a leading name in IT security, Concorde can:
o Safeguard your organisation against business failure
o Reduce your liability and business risk
o Provide assurance for customers and third parties
o Counter emerging threats
o Protect your organisation’s information assets
Concorde understand that, whatever your business or industry, your security requirements
are unique and we therefore tailor the service we offer accordingly.
With over 20 years’ experience across all industry sectors, we have the all the expertise and
necessary know-how, not only to understand the changing challenges in the security climate,
but to also recommend and provide the appropriate solutions for your particular needs.
Our Security Assessment Service can help you to understand precisely your current
environment and capability. We can then use this assessment, combined with your business
goals, to help you design, plan, install and if required, manage the right security solution for
you.
It’s all about choice
Whether you opt to outsource your basic protection and security requirements or prefer to
keep things on-site, we offer a comprehensive range of standardised or bespoke solutions
which have been designed to greatly reduce your exposure to risk and to give you the
assurance you need to get on with providing an effective IT service to the rest of your
business.
Choose from:
Cloud or on-premise based solutions
Security Assessment Service
Cloud, email and web protection
End point protection
Solutions for anti-spy, anti-virus, anti-spyware, malware, viral challenges, etc.
Host intrusion prevention
Bespoke security services
Application and device control
Service Management and secure email archiving and continuity service
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Remote Monitoring and Management:
Concorde can monitor your systems and infrastructure around the clock to maximise
performance and availability, quickly detecting potential problems and generating alerts to
avoid downtime and errors that can disrupt your operations.
Problems are avoided, computers stay working and people remain productive as when
problems occur, we respond within minutes. To maximise uptime, this includes highly trained
technical support engineers dealing with incidents by phone with remote control options
enabling access to systems for resolution.
In addition to handling mundane though essential management tasks, this service includes
reporting bottlenecks that lead to sluggish operations and other difficulties, with additional
options for professional services to assess and document findings, to help minimise
downtime and maximise systems resilience in the future.
How do you benefit?
Maximum uptime and minimum business disruption-transparent performance and
reliability of your IT infrastructure.
The peace of mind provided by expert remote management.
Expert engineers covering all disciplines and products available on tap.
Employee productivity improved via less system downtime and interruptions.
Operating costs and management time on existing IT estate reduced.
Assured protection against virus attaches, intruders and hackers-protecting systems
and data.
Your internal IT resources are freed up for more value-added and strategic activity.
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As part of the service, the following comes as standard:
Proactive 24/7/365 remote monitoring; detects issues, provides alerts and enables
action before they can have a serious impact: various service options available with
fixed response times depending on urgency.
Expert systems administrators; manage your infrastructure: servers, routers,
network applications and more.
Remote application updates; server administration and backups at agreed times
maintain system availability, along with restarting failed backups.
Complete patch management.
Routine but essential tasks; including disk defragmentation, temporary file deletion,
scheduled reboots and application support.
Secure connectivity; via a dedicated endpoint; all remote monitoring uses secure
platforms and encrypted connections.
Change management; for swift and safe transitions, altered thresholds and to add
new monitors.
Monthly reports; include all alerts and how they were handled.
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Microsoft Office 365 Solutions
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes
helping to save time and money. Office 365 combines the familiar Office desktop suite with
cloud-based versions of Microsoft's next generation communications and collaboration
services - Exchange Online, Sharepoint Online and Lync Online. It’s robust, secure and has
the guaranteed reliability you would expect from a world class service provider.
Concorde IT Group is a Microsoft Cloud Accelerate Partner, helping customers better
understand the options to migrate to Office 365. As a trusted advisor, we understand the
complexity of IT systems and have a wealth of experience in guiding customers throughout
the selection and migration process.
We can help you make an informed decision on the right subscription products to match
your specific business requirements and assist you in migrating to cloud services using a risk
free methodology. We also provide on-going support and management of Microsoft cloud
solutions to ensure that you get the most from the valuable benefits.
Office 365 gives you a massive 25 GB Exchange 2010 mailbox in the cloud with all the
benefits you expect from using Exchange. Blackberry, iPhone, Android and ActiveSync
support comes as standard. Shared Contacts and Calendars give you the collaboration tools
you need.
SharePoint online gives you document libraries, wikis and blogs, shared workspaces, process
workflows and intranet portals, all in one hosted service. Easily find organisational resources,
search for corporate information and manage content.
Microsoft Lync is the next generation communications tool giving you enterprise chat, voice
over IP, video conferencing and rich presence indication with your team.
We don’t only consider the easy to migrate services such as email. We have for a number of
years migrated clients line of business servers (i.e. Sage, GoldMine, Act! custom databases,
etc.) to the cloud as well. Once you have embraced moving your email to the cloud, it is
easier to look at decommissioning those other servers you have in the office as well.
If your business or workgroup is becoming more geographically distributed you should look
at whether those other application you host in-house could more usefully be placed on the
internet directly.
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MailSTREAM
Hosted Exchange Business Email
Hosted Exchange 2010 is a secure business-class email messaging and collaboration service
designed to make it possible for you and your employees to work anywhere, at any time.
For businesses of all sizes, the time and resources spent managing email alone can drain IT
resources you’d rather see deployed elsewhere.
Concorde’s Hosted Exchange is a secure messaging and collaboration service that provides
an advanced email system without the need to purchase yet more new hardware or alter
your IT infrastructure. It allows you and your workers to access email, calendar and contact
information from anywhere at any time.
Hosted Exchange demonstrably reduces ongoing operational costs and helps your business
stay flexible because you pay a monthly fee based on the number of actual users, not
licences so your business never pays more than it has to.
With 70% of business data contained inside emails and contacts, reliable backups are
essential and that’s why we include disaster recovery in our service. Daily backups are made
of all emails, shared calendars, contacts and shared folders so that you won’t ever run the
risk of losing valuable business data. You get up to 25 GB of storage per user as well.
Benefit from us being a specialist Microsoft partner and the latest features and functions of
Microsoft’s leading e-mail platform. Concorde can advise on new e-mail set-ups, migrations
and how to maintain the security and integrity of your business e-mail communications.
When it comes to managing Exchange, we make it easy and convenient through a Web-
based portal that gives you full control over user setup without the hassle of needing extra
support or more investment.
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Added to Concorde’s award-winning 24-7 technical support, we believe this is an exceptional
deal when it comes to price, quality, service performance and reliability.
Concorde Hosted Exchange 2010 is provided with the choice of two levels of support, either
administrator or user.
Concorde Hosted Exchange 2010 features:
25GB Mailbox allocation per user
Outlook Web App (OWA)
Award winning anti-virus and anti-spam included
Free ActiveSync "Mobile Push" connectivity for iPhone, Blackberry and
Windows mobile.
24/7 UK based telephone and online support
ISO 27001 accredited, Tier 3+ UK data centres
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Infrastructure
Product Supply - Concorde Connect Online
We are dedicated to sourcing the best technology for our customers. As a specialist in
infrastructure solutions, Concorde provide its customers with products from all of the major
vendors and expert pre sales advice and technical backup comes as standard. If you can’t
find what you need or require advice, please do not hesitate to contact us for a bespoke
solution.
For straight product supply, we make buying IT easy and ensure you bring down your total
cost of ownership. We supply hardware and software from the world's leading vendors with
on-time delivery at competitive prices from our online shop, Concorde Connect Online.
We understand the need to drive standards on an approved set of products and by
forecasting to the manufacturers expected volumes over a given period, we can drive down
costs and improves delivery timescales.
Our Connect shop is a web based application has been developed to match the needs of our
customers and can be rapidly adapted for specific individual business requirements. By
providing customers with a secure e-commerce solution, Connect gives nominated staff real
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time pricing for approved products, creation of quotes, live order status, stock availability
and asset management. Within the reporting functionality, information on the exact
composition of each customer order detailing product, serial and asset numbers, builds,
software licences and location including by department can be obtained and therefore gives
the customer access to a wealth of on line information that would normally have to be
requested.
Orders placed via Connect are sent electronically to Concorde and are imported directly into
the sales and procurement system for immediate processing and without the need for any
re-keying of data. Secure access is provided using a password and user ID only allowing
specific users access to the portal.
Varying access rights can be assigned to individuals as required by the customer, so user’s
access rights can be set to:
Quotations only
Quotations and orders
Reporting
Full access
Connect from a single logon screen can be made available to nominated staff. The system
will allow all authorised customer end users to search by manufacturer’s code or by free text
for none approved corporate products to provide latest pricing and stock availability.
In addition, extra functions are available such as the customer account status (for electronic
invoicing) and the ability to log a return on line.
Real time stock levels are shown including an ETA for goods currently out of stock.
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Other key features that are available are:
Set up of bundles
Favourites for regular ordered items
Latest manufacturer offers
Buffer stock levels (where agreed)
Key benefits of the system are:
Latest pricing
Real time stock availability
Reduced quotation time
On line ordering
Order status
Reduce costs for procurement
Account status and online returns request
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Our Connect system allows the user to search by manufacturer stock code and by keyword
search. Brief and detailed information on the specifications and supported options of the
product can be selected where available. The overview and full details of the specifications
can be selected by clicking on the appropriate tab.
Purchase of Products
For a user to purchase a product, Concorde can set up a specific account which will enable
the user to add a product to the basket. This will then give a running total down the right
hand side of the users screen. User can then select to view the item (and make any
amendments at this point) and then proceed to checkout.
On arriving at the checkout, users can select the required delivery time i.e. next business day
(default) or pre 10:30am, pre 12:00am. Users will be prompted to select confirmation of the
delivery address, invoice address and payment method.
Next Day orders need to be confirmed by 4pm to be guaranteed for next day delivery.
Throughout Connect, there is a link at all points to contact Concorde for help. Dedicated
Account Managers are available to assist where required on any queries by the users.
Licensing Solutions
Software License compliancy is extremely important as vendors focus more and more on the
installed products within a business so it’s essential to be able to show due diligence and
license control.
As a single source supplier for all of your software needs, we offer advice on all vendor
products and license schemes and if necessary, can source one-off licences for usual
products. Our team is highly experienced in delivery logistics, compliance requirements,
contract legalities, and associated product areas such as media fulfilment and
documentation supply.
The management of renewals and maintenance of your purchased software is an ongoing
process. We can manage your software renewals for you and co-terminated and advanced
renewal notifications can be sent to you to remind you of upcoming licencing updates.
Our software management services are not just about ensuring compliance, they also offer
ways to save on costs by enabling our customers to pool licensing for re-use.
Professional Services
As your business changes and technological demands increase, some organisations find that
their IT infrastructure cannot always keep up. Having a business vision is one thing but
turning it into a viable solution is another.
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With expertise across all major platforms and vendors, our Professional Services team has the
strategic knowledge and technical experience to help you align both your business and IT
objectives.
We can deliver complex projects on time and within the agreed budget; from consultancy
through to IT strategy, design and implementation. Through our close strategic partnership
with leading vendors and our investment in training to develop our knowledge of emerging
technologies, we can better support you and help to maximise the return on your existing IT
investments.
Working with you in close collaboration, we can help to create the smart networks your
business demands; a new product strategy, deployment of new software, an upgrade of
existing platforms, resolution of technical issues or the implementation of a new business
solution.
Most projects follow a proven seven step methodology:
Objectives to achieve the customer's vision
Scope definition including locations, integration, training and migration
Interrelated project dependencies
Identifying and working with project stakeholders
Milestones and deliverables
Reporting and communication
Risk management
The provision of resources is, by its very nature, a bespoke service but typical expertise
includes:
General IT engineers
Desktop rollout and support engineers
Network administration and support engineers
Telephony administration and support engineers
Security administration and support engineers
Bespoke application consultants
Technical Architects
Presales and Post-Sales Consultants in IT infrastructure, security, telephony
and network disciplines
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Data Centre Consultants
Cloud Consultants
Transformational Consultants
Project Coordinators and Managers
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Our Partnerships
We have built strong relationships with world-class vendors, partners and resellers, giving us
the practical ability to support best-of-breed solutions for our clients. It's a two-way street:
leveraging our respective skills and resources to benefit our customers.
We add value by integrating advanced technologies with leading-edge services to deliver
simple technology solutions to complex business problems that are delivered on-time and
meet agreed business objectives. Our track record shows we reach the hardest and highest
level accreditations.
Cisco
We work with Cisco to deliver the latest Cisco converged networking solutions. Helping
businesses to gain secure unconstrained connectivity, access real-time applications such as
voice and video and reduce operating expenditures.
In partnership with Cisco we enable businesses to:
Deliver secure, unconstrained connectivity between employees and
customers
Access information and resources from anywhere
Deliver quality, real-time applications, such as voice and video, on a
converged network platform
Automate and manage self-defending networks
Reducing operating costs
Deliver environmental efficiencies
Our long standing relationship with Cisco, level of accreditation and in-depth understanding
of converged networking technologies enables us to deliver complex solutions that meet
customer requirements.
Our Cisco partner credentials:
We have partnered with Cisco for over 10 years
We are a Cisco Select Partner
We have a range of deep specialisations in Unified Communications,
Routing and Switching, Security High Performance Computing and Wireless
LAN
We provide full Cisco consultancy and support services
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We receive excellent Cisco pricing discounts enabling us to offer the best
deal
We run a standards-based approach that assures quality of service
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VMWare
We work with VMware to build complete application ready infrastructures delivering true
business agility to control and optimise the delivery of applications and services across the
network.
In partnership with VMware we enable businesses to:
Reduce the total cost of ownership of their server estate
Gain heat and power savings
Improve their asset utilisation
Increase their operational efficiencies
Improve manageability and gain control of the desktop
Ease application delivery & improve security
Our long standing relationship with VMware, level of accreditation and in-depth
understanding of Virtualised technologies means that we can deliver at all levels from initial
investigations through to complex project implementation and completion.
Our VMware partner credentials:
We have worked in partnership with VMware for over 15 years
We are a VMware Premier Partner and Virtual Service Premier Provider
We have technical and project management skills
We use VMware to run our own business
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DELL
Concorde and Dell work in partnership to offer organisations the latest technologies that
deliver outstanding performance, reliability, security and value.
In partnership with Dell we enable businesses to:
Run high performance cost effective computing
Improve control and manageability of servers
Consolidate server estates to maximise efficiency
Improve service levels and efficiency of operations
Deliver environmental efficiencies
Reduce implementation risks with best-practice methodologies
Our wrap around services enable us to recommend Dell solutions that can reduce the
complexity of managing IT environments and optimise total cost of ownership.
Our Dell partner credentials:
We are a Dell Registered Partner and Service Provider
We receive pricing discounts enabling us to offer the best deal
We are part of the Dell Partner Direct Program specialising in solutions for
SMBs through to Enterprise Architecture
Reduce implementation risks with best-practice methodologies
We have proven expertise in designing, deploying and supporting solutions
for Dell servers, storage, desktops and laptops.
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Microsoft
Concorde and Microsoft work with organisations to deliver efficient, high value/low risk
solutions that offer superior functionality, ease of use, integration and reliability.
In partnership with Microsoft we enable businesses to:
Reduce and manage IT costs and complexity
Increase staff productivity and decrease travel using the latest collaboration and
messaging tools
Fully utilise server and desktop virtualisation
Reduce implementation risks with best-practice methodologies
Deliver environmental efficiencies
Gain more from their Microsoft licence agreements
Our packaged and customised services deliver fit-for-purpose applications and solutions;
from planning, building and proof-of-concept to implementation and ongoing operations,
with the goal of minimising risk and maximising ROI throughout.
Our Microsoft partner credentials:
We have partnered with Microsoft for over 20 years
We are a Microsoft Gold Partner and Cloud Partner
We are a Microsoft Services Ready Partner - giving us access to pre-tested,
repeatable offerings and best practices developed by Microsoft Services.
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Hewlett Packard
Concorde has been working with HP for over 20 years providing organisations with the latest
technology solutions which help to improve efficiency, drive down cost and create flexible
infrastructures that support evolving business requirements.
In partnership with HP we enable businesses to:
Procure, configure, deploy, support and even retire HP solutions in a cost-
effective and efficient way
Improve service levels and efficiency of operations
Improve control and manageability of servers
Reduce implementation risks with best-practice methodologies
Deliver environmental efficiencies
Consolidate server estates to maximise efficiency
Concorde is involved in integrating and supporting advanced technology solutions on the
HP platform, we are authorised to deliver warranty support on HP products across the UK.
Our HP partner credentials:
We are a HP Authorised Services Delivery Partner and HP Gold partner
We have proven expertise in designing, deploying and supporting solutions
for HP's servers, storage, desktops, laptops, software and services
61 41
Lenovo
Concorde and Lenovo work with organisations to deliver exciting products and services to
meet our customers' needs. As a Lenovo Premium Business Partner, we are able to deliver at
all levels from initial investigations through to complex project deployment and completion.
In partnership with Lenovo we enable businesses to:
Procure, configure, deploy and support Lenovo solutions in a cost-effective
and efficient way
Improve control and manageability
Improve service levels and efficiency of operations
Reduce implementation risks with best-practice methodologies
Gain heat and power savings
Achieve greater performance from their computing environment
Our capabilities extend well beyond the general supply of Lenovo laptops, desktops,
monitors and servers.
Our Lenovo partner credentials:
We are a Lenovo Premium Business Partner
We are a Lenovo Authorised Warranty Service Provider
We offer a full deployment service including asset management, gold
image and configuration
We provide full Lenovo consultancy and support services
61 42
Avaya
Concorde provides Avaya telephone systems to businesses across the UK, working with
Avaya to offer a full range of telephony systems tailored to your needs. We cater for any
business of any size, with a diverse product range from basic two-user phone systems
through to multi-feature systems.
In partnership with Avaya we enable businesses to:
Design, procure, configure, deploy and support Avaya solutions in a cost-
effective and efficient way
Improve control and manageability
Improve service levels and efficiency of operations
Reduce implementation risks with best-practice methodologies
Our service capabilities extend well beyond the general supply of Avaya Telephony Solution.
Our Avaya partner credentials:
We are can offer full Avaya Service s from Hardware Support to full
managed services
We offer a full deployment service including asset management, and
configuration
We provide full Avaya consultancy and support services
61 43
Veeam
Concorde provides Veeam solutions, working with Veeam to offer a full range of backup and
replication technologies tailored to your needs..
In partnership with Veeam we enable businesses to:
Design, procure, configure, deploy and support Veeam solutions in a cost-
effective and efficient way
Improve control and manageability
Improve service levels and efficiency of operations
Reduce implementation risks with best-practice methodologies
Our long standing relationship with Veeam and our level of accreditation and in-depth
understanding of Virtualised technologies means that we can deliver at all levels from initial
investigations through to complex project implementation and completion.
Our service capabilities extend well beyond the general supply of Avaya Telephony Solution
Our Veeam partner credentials:
We are a Gold Veeam Partner and a Veeam Service Partner.
We offer a full deployment service including asset management, and
configuration
We provide full Veeam consultancy and support services
61 44
NetApp
Concorde and NetApp work in partnership to deliver innovative storage and data
management solutions that help customers accelerate business breakthroughs and achieve
outstanding cost efficiency.
In partnership with NetApp we enable businesses to:
Procure, configure, deploy and support NetApp solutions in a cost-effective and
efficient way
Store, manage, protect, and retain their data
Reduce their data centre footprint by 50%
Boost storage utilisation by 200% and storage system performance by up to
400%
Deliver environmental efficiencies
Reduce implementation risks with best-practice methodologies
We adopt a consultative approach including the customer at every stage to ensure the
correct solution is implemented. We not only help design and implement, but also service
the NetApp solution, from beginning to end.
Our NetApp partner credentials:
We are a NetApp Silver Partner
We have a long standing partnership with NetApp
We have a dedicated Specialist Storage Team
We offer a broad portfolio of NetApp solutions for business applications,
storage for virtual servers and disk-to-disk backup
We have proven NetApp expertise and repeatable methodologies
We have successfully deployed NetApp solutions to customers of varying
size within the UK, from large corporates, such as finance institutes, to
medium enterprises and educational institutes.
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IBM
Concorde and IBM work in partnership to deliver solutions to organisations that improve
service, reduce cost, manage risk and provide greater performance - enabling acceleration of
business growth.
In partnership with IBM we enable businesses to:
Procure, configure, deploy and support IBM solutions in a cost-effective
and efficient way
Build resilient infrastructure helping avoid loss of data and business
productivity
Reduce implementation risks with best-practice methodologies
Deliver environmental efficiencies
Reduce costs, maximise data usage, free up resources and stay ahead of the
competition
Achieve greater performance from their computing environment
Our long standing relationship with IBM, level of accreditation and in-depth understanding
of IBM technologies enables us to accurately define customer requirements, design
appropriate solutions, configure, build and implement.
Our IBM partner credentials:
We have partnered with IBM for over 8 years
We are a IBM Premier Partner
We have proven expertise in designing, deploying and supporting solutions
for IBM's servers, storage, desktops, laptops, software and services
Our configuration services mean that we can deliver install ready
equipment
61 46
WatchGuard
Concorde and WatchGuard work with organisations to deliver the latest Unified Threat
Management and Remote Access solutions. Helping businesses to gain secure unconstrained
connectivity, access real-time applications such as voice and video.
Concorde have been a WatchGuard Expert Partner for over 10 years, in fact we were the first
in the UK and it is only awarded to partners who demonstrate the highest level of technical
and sales skill across the WatchGuard range.
Our Expert partner status means that we have the knowledge and experience to understand
your needs and recommend the WatchGuard Solution that is right for your business.
Concorde has helped small businesses, charities, large enterprise’s and public sectors
organisations choose, deploy and support the right WatchGuard solution for them
In partnership with WatchGuard we enable businesses to:
Deliver secure, unconstrained connectivity between employees and customers
Access information and resources from anywhere
Deliver quality, real-time applications, such as voice and video, on a converged
network platform
Automate and manage self-defending networks
Reducing operating costs
Deliver environmental efficiencies
Our services include:
Helping you to source the right product for your business at a competitive
price.
Design the solution implementation through pre sales technical support.
Deploy all aspects of the solution from firewalling and remote secure access
to Web & Email security, IPS, Gateway AntiVirus and Application Control all
in a single appliance.
Provide a mix of support options to suite your business to maintain your
security either as a fully managed service or via assisted support.
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SonicWall
Concorde and SonicWALL work with organisations to deliver the latest SonicWALL
Security, Remote Access, Backup and WAN Acceleration solutions. Helping businesses to
gain secure unconstrained connectivity, access real-time applications such as voice and
video.
In partnership with SonicWALL we enable businesses to:
Deliver secure, unconstrained connectivity between employees and
customers
Access information and resources from anywhere
Deliver quality, real-time applications, such as voice and video, on a
converged network platform
Automate and manage self-defending networks
Reducing operating costs
Deliver environmental efficiencies
Our long standing relationship with SonicWALL, level of accreditation and in-depth
understanding of Unified Security technologies enables us to deliver complex solutions that
meet customer requirements.
Our SonicWALL partner credentials:
We have partnered with SonicWALL for over 10 years
We are a SonicWALL Gold Partner
We are the UK's only SonicWALL Accredited MSP
We have advanced specialisations in Security, WAN Acceleration, CDP
Backup and Wireless LAN
We provide full SonicWALL consultancy and support services
We receive excellent SonicWALL pricing discounts enabling us to offer you
the best deal
We run a standards-based approach that assures quality of service
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Commercial Information
Registration Details:
Registered Company Name:
Concorde Informatics Technology Group Limited
Trading Address:
Concorde IT Group
Concorde House
Wakefield Road
Ossett
Wakefield
WF5 9JS
Tel: 08432 480000
Fax: 08432 480011
Email: [email protected]
Company Registration Details:
Date of formation and registration: 1st August 1985
Registration number: 01935856
Banking Details:
Lloyds TSB
1 Westgate
Huddersfield
West Yorkshire
HD1 2DN
Company Accountants:
Brown Butler Limited
28 Saint Paul’s Street
Leeds
West Yorkshire
LS1 2JT
61 49
Concorde Key Contact Details:
Neil Roberts
Group Managing Director
08432 480101
07886 123450
Matthew Wood
Group Sales Director
08432 480109
07841 817100
Kieran Trimmer
Group Finance Director
08432 480132
07777 000000
Finance Details:
Accounting year end 31 December
Audited Accounts:
Available upon request
Certifications
ISO 9001
VAT registration number: GB566954096
Insurance Details
Insurance Company: Hiscox Ltd
Policy Number: 1756832
Employers Liability
Date of Commencement of Insurance 1st August 2012
Date of Expiry of Insurance 31st July 2012
Limit of Indemnity £10,000,000
61 50
Public and Products Liability
Date of Commencement of Insurance 1st August 2012
Date of Expiry of Insurance 31st July 2012
Limit of Indemnity £10,000,000 any one occurrence (in aggregate in respect of Products
Liability)
Professional Indemnity
Policy Number: 13404P11
Date of Commencement of Insurance 1st August 2012
Date of Expiry of Insurance 31st July 2012
Limit of Indemnity £10,000,000 any one claim, defence costs in addition
Accreditations
Concorde IT Group uses systems and process that will ensure compliance with the following
standards:
• ISO 9001 –2000
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HEALTH AND SAFETY AT WORK ETC. ACT 1974
HEALTH AND SAFETY POLICY GENERAL STATEMENT
Concorde IT Group regards the promotion of Health and Safety measures as a mutual
objective for Management and Employees at all levels. It is therefore the Management's
Policy to do all that is reasonable to prevent personal injury and damage to property and to
protect everyone from foreseeable work hazards, including the public, in so far as they come
into contact with Concorde IT Group, its operations and buildings. In particular, this
Management has a responsibility:-
to provide and maintain safe and healthy working conditions, taking account of any
statutory requirements;
to provide training and instruction to enable employees to perform their work safely
and efficiently;
to make available all necessary safety devices and protective equipment and to
supervise their use;
to maintain a constant and continuing interest in health and safety matters applicable
to Concorde IT Group’s activities, in particular, by consulting and involving employees
or their representatives wherever possible.
All employees have a duty to co-operate in the operation of this Policy;
by working safely and efficiently;
by using the protective equipment provided and by meeting statutory obligations;
by reporting incidents that have led or may lead to injury to people or damage to
property, plant or equipment;
by adhering to Concorde IT Group’s Procedures, for securing a safe workplace;
by assisting in the investigation of accidents with the objective of introducing new
measures to prevent a recurrence.
A copy of this statement, together with procedures will be displayed in suitable areas. The
Policy will be continually reviewed by the Management and amended or added to as
appropriate. This document contains additional policies and procedures in support of this
statement. This Policy will be reviewed in 12 months time, unless anything instigates a
change which necessitates it to be reviewed sooner.
Signed:
61 52
ENVIROMENTAL POLICY STATEMENT
We are committed to providing a quality service in a manner that ensures a safe and healthy
workplace for our employees and minimises our potential impact on the environment. We
will operate in compliance with all relevant environmental legislation and we will strive to use
pollution prevention and environmental best practices in all we do.
We will:-
integrate the consideration of environmental concerns and impacts into all of our
decision making and activities,
promote environmental awareness among our employees and encourage them to
work in an environmentally responsible manner,
train, educate and inform our employees about environmental issues that may affect
their work,
reduce waste through re-use and recycling and by purchasing recycled, recyclable or
re-furbished products and materials where these alternatives are available,
economical and suitable,
promote efficient use of materials and resources throughout our facility including
water, electricity, raw materials and other resources, particularly those that are non-
renewable,
avoid unnecessary use of hazardous materials and products, seek substitutions when
feasible, and take all reasonable steps to protect human health and the environment
when such materials must be used, stored and disposed of,
purchase and use environmentally responsible products accordingly, where required
by legislation or where significant health, safety or environmental hazards exist,
develop and maintain appropriate emergency and spill response programmes,
communicate our environmental commitment to clients, customers and the public
and encourage them to support it, strive to continually improve our environmental
performance and minimise the social impact and damage of activities by periodically
reviewing our environmental policy in light of our current and planned future
activities.
Every employee is expected to follow this policy and to report any environmental, health, or
safety concern to Concorde management. Managers are expected to take prompt action.
Signed:
61 53
QUALITY POLICY STATEMENT
Our mission is to deliver premier service and ensure that we are the natural choice of our
clients.
Our principal aim is to always supply our clients, high quality installation and maintenance
services that complies with current electrical standards and legislation within the UK, and
meets or exceeds customer requirements.
The establishment of a Quality Management System (QMS) is therefore the foundation to
establish a company culture based upon continuous quality improvement.
The QMS is based on the requirements of BS EN ISO 9001:2008. Concorde IT Group is
committed to fulfilling these requirements. The system has been developed to enable full
integration of in-house, client and legislative specific requirements.
The aims of the QMS are to prevent quality defects or potential quality defects at the earliest
stage possible. This in turn improves the overall efficiency of the organisation and assists in
the achievement of the formulated quality objectives.
The QMS will ensure that all products and services will meet customer specification and
provide satisfaction with regard to product reliability, quality, delivery and customer service.
Top management will formulate quality objectives at least annually, during management
review meetings and will ensure the routine monitoring, measurement and achievement of
set objectives.
Signed: