Comunicação - Styles

8/8/2019 Comunicao - Styles

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CFO18ASFV9 41 2007 Corporate Executive Board. All Rights Reserved.

Understanding Your Communication StyleYour communication style is a function of how you vocalize and where you focus your communications

The Communication Style Quadrants

Source: Finance Leadership Academy research.

Relationship

Tell

Task

Ask

Task BehaviorsThis is the emphasis of concernan individual has for work; production, structure,process, directing and control.

Relationship BehaviorsThis is the emphasisor concern an individual has for people;communication, group involvement, morale,

support, feedback, and facilitating group interaction.

TellAssert themselvesthrough statements.

AskHas a high needto clarify communicationthrough questions anddiscussion.

Amiable

Analytical1+1

=2

Driver

Expressive


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Nokia Self-Perception Questionnaire

Step 1: Complete Self-Perception Questionnaire

Directions: In the questionnaire below, each question consists of a pair of statements, each describing a behavior.

From the statement pairs below, choose the statement you think most accurately expresses how most other people see you by placing an X in the bold box to the left of the statement that bestrepresents you. If you think neither statement reflects how you come across to others, choose the one you think most closely describes how most others perceive your behavior.

Each statement implies a comparison, such as: more than, less than, softer than, louder than, etc. In each case, think in terms of half the population. For example louder than half thepopulation.

Source: Nokia ; Scott Chambers, Third-Generation Human Resources.

Goal: Use the exercise on the following pages to assess your dominant communication styles.

1 2 3 4

1 More likely to lean back when stating opinions

More likely to be erect or lean forward when stating opinions

2 Less use of hands when talking

More use of hands when talking

3 Demonstrates less energy

Demonstrates more energy

4 More controlled body movement

More flowing body movement

5 Less forceful gestures

More forceful gestures

6 Less facial expressiveness

More facial expressiveness

7 Softer spoken

Louder voice

8 Appears more serious

Appears more fun loving


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1 2 3 4

9 More likely to ask questions

More likely to make statements

10 Less inflection in voice

More inflection in voice

11 Less apt to exert pressure for action

More apt to exert pressure for action

12 Less apt to show feelings

More apt to show feelings

13 More tentative when expressing opinions

Less tentative when expressing opinions

14 More task-orientated conversations

More people-orientated conversations

15 Slower to resolve problem situations

Quicker to resolve problem situations

16 More orientated toward fact and logic

More orientated toward feelings and opinions

17 Slower paced

Faster paced

18 Less likely to use small talk or tell anecdotes

More likely to use small talk or tell anecdotes

Total scores (i.e., the number of Xs in each column)

1 2 3 4

Nokia Self-Perception Questionnaire (Continued)

Source: Nok ia; Scott Chambers, Third-Generation Human Resources.


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Step 2: Assess Your Style

Ask Tell

Task

Relationship

Analytical1+1

=2

Amiable

Driver

Expressive

1

2

3

4

5

6

7

89

9

8

7

6

5

4

3

21

1 2 3 4 5 6 7 8 99 8 7 6 5 4 3 2 1Column 1

Column 4

Column 3

Column 2

Take the four totals from your questionnaire:For e.g., Column 1 = 3 Column 2 = 6

Column 3 = 1 Column 4 = 9

Make a mark on the appropriate axis to record the score for each column

Join the marks together

From the size and position of the resulting shape, you should be able to determine your preferred communication style

Source: Nokia ; Scott Chambers, Third-Generation Human Resources.


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Goal: Use this exercise to learn more about how to focus and utilize your communication style.

Communication Style Cheat Sheet

Driver Expressive Amiable Analytical

Style when stressed: Autocratic Attacks Acquiesce Avoids

Measures personal value by: Results Applause Attention Activity

Specialty: Control Social Supportive Technical

For growth needs to: Listen Check Initiate Decide

Wants to save: Time Effort Relationships Face

Needs climate that: Allows to build own structure Inspires to their goals Suggests Provides details

Words used to describe: Direct

Assertive

Results-Oriented

Independent

Decisive

Competitive

Enthusiastic

Ambitious

Creative

Fast-paced

Optimistic

Confident

Diplomatic

Loyal

Supportive

Friendly

Considerate

Relaxed

Organized

Thorough

Logical

Prudent

Accurate

Conscientious

May be viewed as: Pushy

Severe

Tough

Dominating

Harsh

Manipulative

Excitable

Undisciplined

Reactionary

Egotistical

Conforming

Unsure

Pliable

Dependent

Awkward

Critical

Indecisive

Stuffy

Picky

Moralistic

When interacting with the Style you should:

Take the time to be: Efficient Stimulating Agreeable Accurate

Support their: Conclusions and actions Dreams and Intuitions Relationships and feelings Principles and thinking

Persuade them bytelling answering:

What Who Why How

For decisions give them: Options and probabilities Testimony and incentives Guarantees and assurances Evidence and service

Source: Social Style/ Management Style, Robert and Dorothy Bolton.

Step #3: Evaluate Your Style


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Goal: Use this exercise to determine how to increase your communication effectiveness with members of your team.

Communication Style Work Plan

NamePrimary Concern:

Relationship or Task

Communicates Through:Questions (Ask) orStatements (Tell) Communication Style

What I Will ChangeAbout Our Interactions

Your Manager:

Source: Social Style/ Management Style, Robert and Dorothy Bolton.

Step #4: Think About How to Change Your Style

Documents

Comunicação - Styles