Computer Problem / Evaluation

Users Name: Date: / /

Assessors Name: Signature:

Computer Information

Manufacturer: Model:

Serial Number:

Examiner ID Tag #:

Self-Assembled: Prebuilt Prebuilt but Customized Customized After Purchase Warranty

Computer Type: Desktop Laptop* Type *

Computer Condition: Good Damaged _______________________________________________________________________________________________Processor

Processor: Intel AMD Processor Name : _______________________ Number of Cores: ___________

Processor Speed (Not Over Clocked): ____________ Overclocked Speed (If Applicable)_________________

CPU Cooler Type: Fan (Heat sink) Liquid Heat-sink Fan Controlled by CPU: Yes / No_______________________________________________________________________________________________Motherboard

Brand:___________________ RAM Slots:_____________ HDD : SATA IDE # of Slots: __________

Socket Type: _______________ Max RAM Capabilities:_______________ Number of USB:___________

Number of PCI:____________ Number of Graphics Card Slots:______________ Crossfire/SLI:

Battery: Yes / No Power Required:___________ RAM Specs:_____________________________________________________________________________________________________________________________Hard Drives

Number ofHard Drives:

3.5” Floppy Drive

2.5”HDD 3.5”HDD

5.25” Floppy Drive

SSD

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Size of HDD (1): ___________ HDD (2): ____________ HDD (3) : ______________ HDD (4): __________

Total Size: ___________ HDD Name:_____________________________ HDD Brand: _________________

_______________________________________________________________________________________________Memory (RAM)

Number of Cards:__________ Memory Type:_________ Memory Speed: _________ Total Size: _____ Fan: Y / N_______________________________________________________________________________________________PCI

Audio Card TV Card BlueRay CD Read/Write

DVD Other: _________________________________ Brand Name: ___________________________________________________________________________________________________________________________NetworkNetwork Card: Built In / Not Built In Wired Number of Ports:________ Wi-Fi

IP Address: _______________ WAN IP: _________________ Time of IP reading : AM / PM Date: / /

Speed of FASTEST Network Card: ____________Graphics (Please Tick only 1)Graphics Card: ATI NVidia Intel (Built In) Cooling Fan: Yes / No Extra Fan: Yes / No (Please Circle only 1)Card Type: APG / PCI-E / Built-In Card Name: _________________________________________

Number of Displays: __________ Card Speed: ___________ Card Memory:__________ DirectX: 9 / 10 / 11

Power Supply Unit (PSU)

Power Supply Condition: Good Bad Dangerous PSU Max Output:_____________

Number of Fans:________

Case (S = Side)(T = Top)(F = Front)(R = Rear)(B = Bottom)

Case Brand: _________________ Number of Fan Slots: ___________ Fan Placement S / T / F / R / B

Fan Slots Used ________ Fan Colours Red / Green / Blue Side Window: Yes / No

Air Flow Diagram (Use arrows)

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_________________________________________________________________________________________ Operating System (If Multiple Operating Systems Then Tick More Than 1)Operating System : Linux Windows Other

Operating System Name:_________________ OS Architecture: 32 / 64

Edition of OS (Windows Only):________________ User Name _________________

Password : Yes / No Number of Start Up Processors:_____________

System Updated: Yes / No Number of Important Update Waiting:_______ Number of Non-Important:_____

Total Used Space on HDD:____________ HDD Defragmented: Yes / No

Security Software:________________ Last Scanned: / / Updated: Yes / No Last Updated: / /

Firewall: Yes / No Scanned With Additional Programs: Kaspersky ZoneAlarm Norton

MS Security Essentials BitDefender McAfee TrendMicro Outpost

BullGuard Comodo Avira ESET Malwarebytes

Infections Found: Virus _______ Trojan _______ Spyware ______ Malware______ Keylogger______

Worms_______ Adware_______----------------------------------------------------------------------------------------------------------------------------------------------------

Drivers Missing: Yes / No If So What: ___________________________________________________ ___________________________________________________ Total Missing: _________ ___________________________________________________

Problematic Programs: 1. 2.3. 4.5. 6.7. 8.9. 10.

Computer Problem / Evidence Page 3 of 6

11. 12.

Programs Removed Yes / No (Put a line through removed programs)_______________________________________________________________________________________________Diagnosis____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ CPU TEMP:_______________ RAM TEMP:____________ HD TEMP:___________ GPU TEMP:_____________

Notes____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Computer Problem / Evidence Page 4 of 6

Problem IdentificationWhat Why

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Computer Rating : Out of 10 Each

a. CPU ______b. Memory ______c. Graphics ________d. HDD __________e. Network ____________f. Cooling _________g. Case Condition ________h. Power Supply_______i. Accessories_______j. Operating System_______

TOTAL _______ (OUT OF 100)

Estimated Repair Cost1._________________________ $_______ 2._________________________$________

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3._________________________$________4._________________________$________5._________________________$________6._________________________$________7. _________________________$________8. _________________________$________9. _________________________$________10. _________________________$_______

Total Price $____________

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