Computer Information Systems:Computer Support Specialist

PAYThe median annual wage forcomputer user support specialistswas $51,470 in May 2015.

JOB OUTLOOK Employment of computer supportspecialists is projected to grow 12 percent from 2014 to 2024,faster than the average for alloccupations. More support serviceswill be needed as organizationsupgrade their computer equipmentand software.

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook,2016-17 Edition, Computer SupportSpecialists, on the Internet athttp://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm

ABOUT THE PROGRAMThe Computer InformationSystems Computer SupportSpecialist Short-Term Certificateprogram is designed to provide a solid foundation in thefundamental skills that aregenerally required to analyzesystem requirements and designsolutions or to support andmanage the application oftechnology resources. Degreeconcentrations include corecourses of information systemsfundamentals, database systems,networking, web systems andsoftware development.

Students are also prepared to interface with users and functions asan integral part of an IT support team.

WHAT DO COMPUTER SUPPORT SPECIALISTS DO?Computer support specialists provide help and advice to people andorganizations using computer software or equipment. Some, calledtechnical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.

WHERE DO THEY WORK?Computer support specialists work in many different industries, including IT, education, finance, health care, and telecommunication.

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For more information about our graduation rates, the median debt of students who have completed this program, and other

important information, please visit the following link:http://www.wcccd.edu/dept/CIS_CompSupp/CIS_CompSupp.html

FOR MORE INFORMATION, CALL 313-496-2600 OR VISIT OUR WEBSITE AT WWW.WCCCD.EDU

Computer Support Specialist: Short-Term Certificate

CR. No. COURSE TITLE CREDITSSEMESTER 1CIS 210 Introduction to Operating

Systems . . . . . . . . . . . . . . . . . . . . .3CIS 240 Networking Essentials . . . . . . . . . .3CT 210 Comp TIA A+ . . . . . . . . . . . . . . . .6CT 211 Computer Networking I . . . . . . . .4SEMESTER TOTAL . . . . . . . . . . . . . . . . . .16

SEMESTER 2CIS 212 Linux . . . . . . . . . . . . . . . . . . . . . .4CIS 245 Wireless Networking . . . . . . . . . . .3CIS 248 Computer Support I . . . . . . . . . . .3CIS 249 Computer Support II . . . . . . . . . .3SEMESTER TOTAL . . . . . . . . . . . . . . . . . .13CIS: COMPUTER SUPPORTSPECIALIST CERTIFICATE TOTAL . . .29Note: Certificate total hours may not include prerequisites.

Recommended Sequence of Courses

It is the policy of WCCCD that no person, on the basis of race, color, religion, national origin, age, sex, height, weight, marital status, disability, or political affiliation or belief, shall be discriminatedagainst, excluded from participation in, denied the benefits of, or otherwise be subjected to discrimination in employment or in any program or activity for which it is responsible or for which itreceives financial assistance from the U.S. Department of Education.

This document is for informational use only and does not constitute a contract. WCCCD reserves the right to add or delete, without notice, any course offering or information contained in this document. 2/19/07