NationalCoverage

Improved Customer

Experience

Streamlined Repair Process

Comprehensive repair

programs from the

leading third party

repair services provider

ReplacementPurchase

Use &Maintain

OriginalPurchase

Repair

CUSTOMER LIFE CYCLE

Customers who have a positive repair experience

with A&E are more likely to strengthen their

loyalty to your brand.

A&E FACTORY SERVICEAs a leading repair service provider, our approach is simple—we support your business objectives by providing a consistent and satisfying customer experience.

A&E offers a business model that is uniquely prepared to handle your organization’s service calls. We set the standard for implementing comprehensive, integrated solutions that respond to the increasing pressures organizations are under to provide their customers with a consistent, reliable service experience.

Our nationwide

team of over 3,400

trained technicians

is ready to provide

your customers with

a consistent repair experience.

National Coverage that Protects Your BrandAs a national repair service provider, A&E understands, supports and respects the relationship between your brand and your customers. We not only protect your brand image, we actually enhance it. A&E values your relationship with your customers and will never mine your customer data.

■■ Experience: We repair all major brands of home appliances, lawn & garden products, and more

■■ Expertise: We run over 2 million service calls each year, using our GPS-equipped mobile fleet

■■ Comprehensive: We provide service nationwide and offer state-of-the-art carry-in repair centers

Improved Customer Experience

A&E offers a wide range of repair services that address your organization’s needs and improve your customers’ overall repair experience. Let us customize a more efficient and consistent repair solution for your organization, which will help increase customer satisfaction and loyalty.

OUR MISSION Improving the repair

experience for our clients

and their customers by

delivering total repair

solutions through our

organization’s dedicated

repair technicians,

technological resources, and

customer care services.

A Single Repair Provider and Point of ContactA&E can eliminate your organization’s reliance on independent networks of repair technicians— which can be costly and difficult to manage.

We offer a flexible end-to-end service solution or the option of choosing only the capabilities that meet your organization’s needs.

By centralizing your repair resources with a single point of contact you provide your organization with more time to focus on your core business, with a positive impact on the bottom line.

Over 3,400 Professional Repair TechniciansOur technicians are trained and certified in the latest repair technology. Your organization will receive the necessary combination of skills, methodologies, and experience your customers deserve. Your customers will experience:

■■ A uniformed repair technician with official ID—all technicians are company employees and undergo stringent security and background checks

■■ Prompt, courteous service—our technicians leave the work site as clean as they found it

■■ Fully-stocked vans with most frequently used parts—our goal is to do the job right the first time

Integrated Repair Solutions that Provide Added Value A&E works to set the standard for implementing comprehensive repair service solutions that add value to our clients’ organizations. We will help your company build an integrated, strategic service and repair process for your customers.

FEATURES AND BENEFITS A GLANCE

■■ National coverage and support

■■ Improved customer experience

■■ Enhanced brand loyalty

■■ Single point of contact

■■ Highly trained technicians

■■ Maximized systems integration

■■ Streamlined repair processes

■■ Service all major brands

■■ ISO Compliant Business Process Management System

■■ Technology-rich infrastructure

■■ Turnkey operation

■■ State-of-the-art Call Centers

■■ Centralized billing & administration

@A COMPLETE

SERVICE PROCESS

Serv

ice

Del

iver

y

C

all Answering Situation

An

alysis

Service Dispatch

Breadth of Brands, Depth of ResourcesA&E services all major brand appliances, lawn & garden equipment, fitness equipment, power tools and much more. We offer both on-site and carry-in repair capabilities, as well as specialty services such as product refurbishment and tool calibrations. You can depend on us for the necessary product knowledge and technical resources to support your business.

Technology-Rich InfrastructureInvesting in state-of-the-art resources can be an expensive, difficult, and ongoing undertaking. By partnering with A&E, your organization can leverage our significant investment in the latest high-performance service technologies, including:

■■ Real-time routing and capacity management

■■ Satellite communications via wireless hand-held PCs

■■ Online repair schematics and technical diagrams

■■ GPS-equipped fleet

■■ Parts inventory management and protection

A Collaborative Approach to Repair ServiceA&E works closely with your organization to understand the specific issues your business and customers face. Collaboration is an ongoing process between A&E and our clients to make identified improvements a reality. We encourage active participation from clients throughout the entire process to ensure your goals are met.

THE ONLY REPAIR RESOURCE YOUR ORGANIZATION NEEDS

In-Home Repair

■■ Kitchen & Laundry Appliances

■■ Lawn & Garden Equipment

■■ Motorized Fitness Equipment

Carry-In Repair

■■ Floorcare Products

■■ Lawn & Garden Products

■■ Power Tools

Parts

■■ Access to over 6.6 million+ parts

■■ 400+ manufacturers

■■ Third party client discounts

Specialty Services

■■ Calibration Laboratory

■■ Refurbishment Center

State-of-the-Art Customer Call CentersStaffed by associates who possess extensive product knowledge and expertise, our U.S. based Call Centers ensure that your customers experience minimal disruption due to product failure. Benefits include:

■■ 24/7 accessibility

■■ One-call scheduling in real time

■■ Answering procedural and product inquiries

■■ Saturday service

Centralized Billing Systems Reliable invoicing is critical to every organization’s success. Our centralized billing systems provide our clients with accurate and timely billing information that helps them run their business more efficiently.

In addition, A&E adheres to a strict privacy policy and has a corporate commitment and existing support systems to protect your customer data. Delivering efficiency and accuracy at every step is standard performance in our robust turnkey operation.

TRUST YOUR ORGANIZATION’S REPAIR NEEDS TO A&E FACTORY SERVICE

A&E BY THE NUMBERS 3,400+ trained

repair technicians

2 million+ in-home

service calls per year

6.6 million+ parts

and accessories from

over 400 manufacturers

750,000+ online

parts diagrams

Ask your A&E Factory Service representative about customizing a program to help improve your customers’ repair experience.

It is a sound outsourcing strategy that can help improve your organization’s repair profile.

1-800-862-9226

1-800-862-9226

©2011 A&E Factory Service, LLC AB