COMPREHENSIVE CHECKLIST FOR YOUR ORGANISATION’S

BUSINESS PROCESS MATURITY ASSESSMENT

COMPREHENSIVE CHECKLIST FOR YOUR ORGANISATION’S BUSINESS PROCESS MATURITY ASSESSMENT

FIRST EDITION

by Mark Khabe Co-founder of PRIME BPM

©2019 PRIME BPMALL RIGHTS RESERVED

DEDICATION

To all my staff, students, customers and colleagues, past and present, thank you for your endless questions and contributions.

Here’s to you and your continued success!

TABLE OF CONTENTSIntroduction --------------------------------------------------------------- 1What is BPMM? ------------------------------------------------------------- 2How important is BPMM? • A guide for business process improvement initiatives -------------- 4 • Risk management system for developing and deploying enterprise applications -------------------------------------------------------------- 5• Evaluating the capability of suppliers --------------------------------- 6• Benchmarking ------------------------------------------------------------ 7BPMM Assessment --------------------------------------------------------- 8• Level 1: Initial ------------------------------------------------------------- 9• Level 2: Managed -------------------------------------------------------- 10• Level 3: Standardised --------------------------------------------------- 11 • Level 4: Predictable ------------------------------------------------------ 13• Level 5: Innovating ------------------------------------------------------- 14Thank you! ---------------------------------------------------------------------- 16About the Author --------------------------------------------------------------- 17

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INTRODUCTION

This eBook introduces the Business Pro-cess Maturity Model and its purpose of guiding organisations toward evolutionary improvement from immature and incon-sistent processes tomature, disciplined processes. The Business Process Maturity Model shows five levels where in organisa-tions identify themselves being in and use this to properly assess for improvement Pri-oritisation. This eBook presents a compre-hensive checklist and some action points for you! Read on and enjoy the ebook!

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WHAT IS BPMM?The Business Process Maturity Model (BPMM) was developed by the Object Management Group (OMG), a non profit international industry consortium. The model describes an evo-lutionary path that guides organisations in moving from immature, inconsistent processes to mature, disciplined processes. In following the BPMM improvement path, organisational behaviour and culture will change allowing the organisation to produce continually improv-ing business results.

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HOW IMPORTANT IS BPMM?The Business Process Maturity Model was structured for these basic uses:

1. A guide for business process improvement initiatives

The BPMM is designed to guide improvement programs and this is the most frequent usage of the model.

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2. Risk management system for developing and deploying enterprise applications.

The BPMM can be used to identify risks to the successful implementation of improve-ment systems and to provide guidance on the processes or activities to be done prior to the implementation of the change.

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3. Evaluating the capability of suppliers

The BPMM can be used to identify risks to the successful implementation of improvement systems and to provide guidance on the processes or activities to be done prior to the im-plementation of the change.

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4. Benchmarking

Organisations can evaluate and compare themselves where they are relative in terms of business process maturity in their industry segment. The appraisals involved in the BPMM can provide an approximate benchmark for the organisation.

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The BPMM AssessmentWe are presenting a comprehensive checklist for you to be able to assess your department or your organisation’s business process maturity. Once you check all of the things per level, you may proceed and assess the next level. If you think some of the list are not yet done by your organisation, this means that you are working at this level of Business Process Maturity. A prepared action is written after each level for you to work on until you tick off everything and proceed to the next level.

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Level 1: Initial

OBJECTIVE: There are no specific objectives. Success in these organisations depends on the competence and heroics of the peo-ple in the organisation and not on the use of proven processes.

Here are some things you need to check if you’re stuck in this level: The whole organisation is working without specific objectives. The success of the organisation is highly dependent on the employees’ com-

Ad hoc processes are present. You expect inconsistent outcomes. You understand that there are some reworking to be done. Is the activity/practice document-ed as per the business’s standard format? Is the document approved by the appropriate authority?

ACTION: The management should moti-vate people to overcome problems and get the job done.

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Level 2: Managed

OBJECTIVE: The objective is to create a man-agement foundation within each work unit or project.

After passing Level 1, you might want to check Level 2 and see if the business pro-cesses now are more managed. Here are some things you need to assess:

You can see repeatable processes. Reworked is being reduced. You build satisfied commitments.

There is a creation of management foundation in every department or unit.

Does the documented process cover at least one of the intended loca-tions of the business? Does the documented process, deploy/practice at least some of the pro-cess steps or sub-processes?

ACTION: Build disciplined work unit man-agement to stabilised work and control commitments.

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Level 3: Standardised

OBJECTIVE: The objective is to establish and use a common organisational process infrastructure and associated process as-sets to achieve consistency in how work is performed to provide the organisation’s products and services.

Have you checked everything in Level 2? Try assessing the Level 3 of BPMM where most of the processes are standardised.

You can see productivity growth in every employee and in the organisation as a whole. An effective automation is being implemented to make employees effi-cient. There’s an economy of scale. Is the process that is documented deployed/practiced fully, including all the process steps? Is the process that is documented deployed/practiced fully in all the intend-ed locations of the business?

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Does the documented process necessitate cross-links with other processes and functions? If so, does it deploy such links in totality? Is the process linked to other intended processes or functions?

ACTION: Develop standard processes, measures, and training for product and service of-ferings.

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Level 4: Predictable

OBJECTIVE: The objective is to manage and exploit the capability of the organisational process infrastructure and associated pro-cess assets to achieve predictable results with controlled variation.

You may be confident that your organisa-tion is beyond Level 3 because you’re here. Check out the list of Level 4! The business processes are stable.

Knowledge management is well-or-ganized.

You expect predictable results. Have goals been set to adhere to timelines, customer satisfaction, cost? Are there metrics for the measure-ment of the goal?

Can the process be automated? If so, is it automated and enabled by the software tool and documented accord-ingly?

ACTION: Manage process and results quantitatively and exploit the benefits of standardisation.

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Level 5: Innovating

OBJECTIVE: The objective is to continuously improve the organisation’s processes and the resulting products and services through defect and problem prevention, continuous capability, and planned innovative improve-ments.

You are here which means your organisa-tion took a step forward from being pre-dictable. See how the innovative organisa-tions proceed to be at the last level of the BPMM

There are planned innovations for the future. There’s a changed management. The processes present in your sys-tem are capable of handling the planned innovations.

Is the measurement of the quality goals analyzed and improved upon on a regular basis?

Does the metric have a positive trend? And are there steps being taken on improving the trend?

Is the software enabling the process, being upgraded as per user requirements?

ACTION: Implement continuous proactive improvements to achieve business goals.

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Business Process Maturity Model serves as the map which guides organisations in their way to achieving mature and disci-plined processes and maximizing perfor-mance. With the use of BPMM, your organi-sation can easily identify your current level of maturity and assess process areas and aim for a smooth process improvement.

We hope you enjoyed reading this eBook while identifying your organisation’s level of maturity and getting ideas of ways to level up! Don’t forget to share this eBook to your team!

How did your simple BPMM assessment go? What are your action plans?

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Thank You!

I hope you have enjoyed reading this eBook as much as I have enjoyed sharing my passion.

If you do have an extra moment, do join our blog via our website to receive the latest tips and techniques on how to improve your business processes. I also look forward to con-necting with you on LinkedIn.

As you can imagine, it is not a small task to write an eBook. So, if you wish to share this eBook with someone, you are most welcome to do so. However, rather than forwarding it, please request them to visit our website to download it.

Thanks again and I wish you a productive future!MARK KHABE

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ABOUT THE AUTHORMark Khabe is a passionate Business Process Manage-ment and IT professional and Cofounder of BPM Consultan-cy PRIME PMG and the BPM Tool, PRIME BPM. Over the last 15 years, Machieveark has helped numerous organisa-tions around

the globe achieve continuous business improvement.

Masters educated at the Queensland University ofTechnology, Mark’s career started out as a BusinessAnalyst and thereafter progressed in establishing a co-owned Business Process Management consultancyfirm.

During the consultancy firm years, for around a decade, Mark assisted organisations in building their improvements strategies. These organisations included GE, Rolls Royce, Sanofi, Suncorp, Vodafone, AMP and many state and local government agencies. Mark built these strategies to achieve various objectives such as cost reduction, productivi-ty improvement, process stan-dardisation, system implemen-tations and integrations etc.

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Recently, Mark co-founded PRIME BPM - a tool that enables organisations to drive continu-ous business improvement using the best of breed methodologies such as Lean/Six Sigma/BPM. PRIME BPM is used by large corporate and government agencies to drive consisten-cy in their business improvement objectives.

Mark is passionate about technology and fo-cused on solving problems through technolo-gy within the Business Improvement industry.

Learn more about the author at:https://www.linkedIn.com/in/markkhabe/

Contact PRIME BPM at:

Level 215 Mary StreetBRISBANE QLD 4000Ph: 07 3129 9309info@primebpm.com

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