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NATIONAL PHARMACEUTICAL CONTROL BUREAU
MINISTRY OF HEALTH, MALAYSIA
COMPLETE USER GUIDE:
QUEST 3 MEMBERSHIP
REGISTRATION
First Edition – December 2013
Address:
Lot 36, Jalan Universiti, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia
+603-7883 5400
+ 603-7956 2924, 7956 7075
http://www.bpfk.gov.my
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CONTENT
1. Introduction………………………………………………………………………..Pg 3
2. PC Specification……………………………………………………………………Pg 4
3. Step by Step Guide to Membership Registration …………………Pg 5
4. Print Screen Guide :
Membership Registration …………………………………………………… Pg 6-18
5. Print Screen Guide :
Manage your subscription ……………………………………………………Pg 19-24
6. Problems Encountered and How to Troubleshoot
Questions about membership …………………………………………….. Pg 25-27
Questions about USB Token….…………………………………………….. Pg 28-32
7. Useful Contacts & Links ………………………………………………………. Pg 33
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INTRODUCTION
Dear valued customer,
Welcome to BPFK QUEST 3 Submission system.
The Quest3 Online Submission System has many build in security measures. It is an integrated and computerized system which enables Product License Holder, Manufacturer, Importer, Re-packer, Wholesaler and other related users to conduct secured online transactions such as registration, variations, re-registration along with limited changes in stored data such as change of manufacturing site addresses etc. and other transactions including licensing and surveillance activities.
There are several steps you need to follow before start using QUEST 3:-
a) Register your QUEST membership online
b) Purchase your User Digital Certificate that comes in USB token.
Once you have obtained and installed your Digital Certificate USB token to your
compatible*Personal Computer (PC) that is Internet* Ready, then you will be able
to conduct your transactions in Quest3.
*To ease the registration process, please make sure you are using compatible hardware and software.
Please refer PC specification, page 4
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PC SPECIFICATION
To conduct transactions in Quest3, you must conform to the following pre-requisite:
1) Have an Internet-Ready PC. Minimum requirement:
Intel Pentium II 400MHz/ Intel Pentium IV 1.8GHz or above 128MB RAM/ 256MB RAM or above 10GB free disk space or above 56kbps/128kbps Internet Connectivity. WIFI 10Mbp or above
2) Have Microsoft Internet Explorer 8 (IE8) installed. If you are using other versions of Internet Browser, please go to http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx to download the IE8.
3) Have a scanner and/or digital camera installed to scan related documents for attachments during submission of application forms.
4) Have at least 1 unused USBport on your PC for the connection of the Digicert USB token.
Please take note that QUEST 3 system DOES NOT support MAC book or any APPLE Machines.
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STEP BY STEP GUIDE TO QUEST MEMBERSHIP
REGISTRATION
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PRINT SCREEN GUIDE: MEMBERSHIP REGISTRATION
HOMEPAGE SCREEN
1) Log on to National Pharmaceutical Control Bureau
Quest3 website. http://quest3.bpfk.gov.my/QUEST3/
2) Click on "Registration" menu to register your
membership.
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TERMS & CONDITIONS
3) Read and understand all the terms and conditions
4) Click on "Registration" and proceed to the next page
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MEMBERSHIP FORM: COMPANY DETAILS
5) Fill in all compulsory fields
All fields are compulsory. Please fill in all fields and
attachments. Empty field will result in difficulties to re-
enter the same company name and registration number
For company registration number, kindly remove any
spaces, and or dash (-)
6) Attach scanned images/picture (in JPEG or PDF format,
with size below 2MB) of Company Registration Form
with Suruhanjaya Syarikat Malaysia (SSM)
For Sdn. Bhd. and Berhad companies, please include the
Memorandum Article of Association (MAA) attached
together with Form 9 (Company Registration Certificate).
7) Click “Save” and proceed to the next page
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MEMBERSHIP FORM: COMPANY ADDRESS
8) Fill in all compulsory fields
All fields are compulsory. Please fill in all fields and
attachments. Empty field will result in difficulties to re-
enter the same company name and registration number
For company registration number, kindly remove any
spaces, and or dash (-)
9) Attach scanned images/picture (in JPEG or PDF format,
with size below 2MB) of Company Registration Form
with Suruhanjaya Syarikat Malaysia (SSM)
For Sdn. Bhd. and Berhad companies, please include the
Memorandum Article of Association (MAA) attached
together with Form 9 (Company Registration Certificate).
10) Click “Save” and proceed to the next page
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MEMBERSHIP FORM: COMPANY ADDRESS
Add other address (es) if applicable
11) Fill in company details such as full address,
telephone number, fax number, email address.
12) Click “Add Other Address” to if you wish to declare
other business address (e.g. product owner)
13) Click Next to proceed to the next page.
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MEMBERSHIP FORM: BUSINESS ADDRESS DETAIL
Select business details and click save
14) Fill in relevant business details if you had clicked on
“Add Other Address”
15) Click “Save”, then “Next” to proceed to the next
page.
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MEMBERSHIP FORM: AUTHORIZED MASTER
Fill in Authorized Master Information
MEMBERSHIP FORM: AUTHORIZED MASTER
16) Fill in details of authorized master.
Please take note that name of authorized master MUST BE EXACTLY THE SAME as stated in
the identity card.
17) Attach scanned images/picture (in JPEG or PDF format, with size below 2MB)
of Company Authorization Letter
(This is an Official letter of authorization by your company to BPFK authorizing the
authorized person to conduct transaction on behalf of the company)
Format of Company authorization letter can be found here
http://portal.bpfk.gov.my/aeimages//File/Company_Letter_Head_template.pdf
18) Attach scanned images/picture (in JPEG or PDF format, with size below 2MB)
of Authorized Person Identity Card.
An individual can only be the authorized person for one company. Subsequent
application made using the same IC number will be rejected and no refund will be
given.
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Select Digital Certificate Package A or B
19) Select the package that you wish to sign up
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MEMBERSHIP FORM: AUTHORIZED MASTER
Check the Terms & Conditions then click Save
20)Check and agree the Terms of Service.
21)Click Save
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MEMBERSHIP FORM: AUTHORIZED MASTER
Submit the completed application form
22)Finally, click “Submit” to hand in your application.
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MEMBERSHIP REGISTRATION SLIP
EXAMPLE OF
MEMBERSHIP
REGISTRATION SLIP
23)Print membership slip and keep a copy for
reference
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24)Wait for approval of membership from BPFK
Membership evaluation by BPFK takes
3 working days.
25)Received acknowledgement email from
BPFK.
Password to log on QUEST 3 system
will also be included in this
acknowledgement email.
In the event of rejection, you need to
make fresh application again.
26).
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Still having trouble with the QUEST system? Please see our helpful FAQ
For Further enquiries, kindly contact BPFK HELPDESK officer at 03-78835400
Ext 5560/61/62
If you have not received your USB token after 7 working days upon
successful payment, please contact DIGICERT SDN BHD directly at
[email protected] or 03-89928888
27)Your USB security token (Digital Certificate)
will be sent to you via POSLAJU at the
company address stated in the membership
registration form upon receipt of payment
(within 7 working days).
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Page | 20
PRINT SCREEN GUIDE: MANAGE YOUR SUBSCRIPTION
You can manage your membership subscription in the QUEST 3 system.
1) Log in to your QUEST 3 account by your user name and
password at http://quest3.bpfk.gov.my/QUEST3/
2) Click on "Company Membership" submenu
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MEMBERSHIP UTILITIES:
Membership
3) Select appropriate function and proceed accordingly
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MEMBERSHIP UTILITY: CHANGE AUTHORIZED PERSONS
You can update details of the authorized person
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MEMBERSHIP UTILITY: MEMBERSHIP RENEWAL
It is advisable to apply for membership renewal
while you are still able to log on QUEST 3 system,
preferable 1 month before the expiry.
You will not be able to use the USB token to access
to QUEST 3 once it is expired.
Fill in the details; choose either package A or B then
select ‘proceed’.
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MEMBERSHIP RENEWAL SLIP: EXAMPLE
Kindly proceed to Payment to DIGI CERT Sdn Bhd. Remember to
bring along the required documents
Page | 25
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FAQ ABOUT QUEST MEMBERSHIP
1) Who can apply for QUEST 3 membership?
Please be advised that for membership application the company
must be registered with Suruhanjaya Syarikat Malaysia (SSM)
and the scope of business related to pharmaceutical and
cosmetic fields. For further information, please refer to the Drug
Registration Guidance Document (DRGD).
For Sdn. Bhd. and Berhad companies, please attach the
Memorandum Article of Association (MAA) and Form 9 (Company
Registration Certificate) together with the application
2) How to write a company authorization letter?
Page | 27
3) How do I reprint my membership registration slip (NOT
for renewal)
i. Go to QUEST 3 webpage
ii. select “print slip membership registration here”
iii. Fill in username, IC number@ passport number
iv. Answer security Questions
v. Hit „submit‟
4) I can‟t generate and print the payment voucher.
i. Make sure you are using internet browser IE8
ii. To avoid congestion of network, it is recommended printing
payment voucher in morning before 8a.m; or during lunch
hour; or after office hour.
5) The figure printed on payment voucher is incorrect.
Please contact our helpdesk for the correction.
6) Can one user have more than one membership account?
No, one user with his/her unique identity card can only register
for one membership account.
7) I can‟t register membership due to existing “authorized
person” name or “company name” in the system
Please contact our helpdesk 03-78835400 Ext 5560/61/62 for
assistance.
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FAQ ABOUT USB SECURITY TOKEN
1) Can a company have more than one token?
Yes, a company can have more than one token.
The first token will be for the principal user account (master) and
subsequent application(s) will be considered as for supplementary
account(s) (member).
Supplementary account(s) can only be applied through the principal
account on the membership utilities page.
2) Is there a limit to the number of supplementary
accounts a company can purchase?
No, a company can possess an unlimited number of supplementary
accounts.
3) How much does the USB Token costs? To whom shall I
pay the charges?
All payment regarding USB token must be made payable to
Digicert Sdn Bhd. The charges are as follows:
RM280
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4) When will I receive the token upon payment and
submission to Digicert Sdn Bhd?
If all the required documentation and payment is made
successfully, you should expect to receive your token from
Digicert Sdn Bhd within 7 working days.
However, if you are still not receiving beyond the date, please
contact Digicert at 03-8992 8888 or email at
5) How to install the USB Token into my computer?
Once plugged in to the computer the application will auto run,
please follow instruction of the software to complete installation.
6) My USB token is still valid, but I can‟t log on to QUEST 3
system.
i. Make sure you are using internet browser IE8
ii. If problem persist, please contact Digicert Sdn Bhd at 03-
8992 8888 or email at [email protected]
7) I've lost my USB Token, how do I get the replacement
set?
Please report to BPFK at 03 78835560/5561 and contact Digicert
Sdn Bhd at [email protected]
Replacement cost will be imposed. Please refer to the charges
table
8) I've lost (forgotten) my Pin Code, Username or
Password, what should I do?
To retrieve user/ login name &
password:
Please call BPFK office at 03-7883
5560 / 5561
To reset Pin Code please return your USB Token to
Digicert Sdn Bhd
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9) My USB Token pin number is locked, what should I do?
If the USB Token pin code is locked, please return your USB
Token to Digicert Sdn Bhd for resetting process.
10) How do I know if my USB token already expired?
Page | 31
11) My USB token has expired, what do I do?
Contact Helpdesk to re-print Renewal Slip. It is advisable to
always keep track on the validity and do renewal 1 month before
expiry.
12) I want to change the name of cardholder for my USB
token, what should I do?
i. Logged in to your account and click on „COMPANY
MEMBERSHIP‟ option
ii. In the membership utilities on right hand side, choose
“Change Authorized Person”.
iii. Fill in the online form. Once complete, you will have to print
the membership slip and apply for a new USB token.
iv. Please make sure that the new authorized person does not
have any existing membership with the QUEST system.
13) Are all my transactions and registration matters
recorded inside the USB Token? What if I lose the USB
token? Do I have to re-do all my work?
No. The transactions and registration matters are not recorded
onto the USB Token. The record is stored in the BPFK servers
Page | 32
and you will not need to re-do your registration matters if you lost
your USB token.
14) How do I change or modify the company data in my
BPFK account (e.g. company name, company new
address, email address etc.)?
To change or modify the company name, company address and
company registration number, please contact the Regulatory Co-
ordination Section. User‟s email address can be changed directly
from the Membership Utilities.
Page | 33
USEFUL CONTACTS & LINKS
No. Telephone Number Extension Contact Person
Enquiries
1 03-78835400 5560 5561 5562
Help Desk BPFK
All about QUEST 3 system
2 [email protected] Digicert recommend communicating via EMAIL to avoid long waiting call. However, you can still attempt to call at 03-89928888
- Digi Cert Sdn Bhd
All about USB token, token renewal
No. URL Content
1 http://portal.bpfk.gov.my/index.cfm?&menuid=43 Frequently Asked Questions
2 http://quest3.bpfk.gov.my/QUEST3/ Direct link to Quest 3 system
