COMPLAINTS LETTER

Faulty Product Complaint Letter

April 25, 2010

Michael Jones, Sales Manager

ABC Enterprise

186 South East Rosewood Street

Chicago, IL 65432

From: Matilde Thomas

123 North East Rosewood Street

Chicago, IL 65432

Dear Mr. Jones,

If you will recall, I recently purchased a hair dryer from your shop on April12, 2010. In fact, you assisted me during my visit at your store. I shopped for the Ultra-Drying Series with a model number UDS-8744. The product was shipped to my home April 16, 2010 with a transaction number is 8755124.

Since then, it has failed to power up three times. After operating for an hour, it would just shut down. The air it blows isn’t hot, as stated in the product description. This item is integral to my business and I haven’t been able to properly use because of this obvious defect. This is not good, and has cost me a substantial amount of money.

I would like to have this product immediately replaced with a working unit of the same brand or model within 3 days. If you cannot provide me with a replacement, I would like to return the unit I have and for you to refund my payment.

If you need to discuss more with me regarding this issue, please contact me anytime at 872-7777.

Thank you very much!

Sincerely Yours,

Matilde Thomas

Receiving Damaged Goods Complaint Letter

April 25, 2010

To: Saturn Company

456 South West Main Street

Chicago, IL 65432

From: Matilde Thomas

123 North East Rosewood Street

Chicago, IL 65432

Dear Customer Service Manager,

For the past 8 years, I have been purchasing and using your digital camera products and I have been satisfied with the results. However, I recently received a digital camera manufactured by your company.

This letter is to complain about the unsatisfactory service I received when I purchased the 8.1MP Saturn Digital Camera Model # S562 from your local branch at the ABC Mall. Upon the delivery of the product, I found that it was damaged upon opening it. It was missing the lens cap and the memory card slot in the digital camera is heavily scratched even before I used it.

I was expecting a higher level of service from your company, and I am disappointed with how things turned out. This is why I am returning the 8.1MP Saturn Digital Camera Model # S562 for a full refund or a proper exchange for a new one since the product is still within its warranty period.

I have been using many of your products in the past without any trouble. I hope to continue to have a good relationship with your company. I look forward to hearing from you with a resolution to this problem. Please contact me anytime at 872-7777.

Sincerely Yours,

Matilde Thomas

Order Delay Complaint Letter

April 25, 2010

To: ABC Clothing Company

459 South West Main Street

Chicago, IL 65432

From: Matilde Thomas

123 North East Rosewood Street

Chicago, IL 65432

Dear Sales Manager,

On the morning of February 19, 2010, I browsed your website and found some items I decided to make a purchase.

In your policy and billing conditions, there is a statement that there will be a prompt delivery of orders upon successful purchase. I checked out the items I chose. After a day, my credit card firm confirmed that the total amount of the items I purchased had been billed to my account, yet I have not received the items yet.

The items are comprised of two pieces of medium-sized tunic tops and a pair of gladiators in size 7. I have requested for these items to be delivered by parcel post to my office address at 175 Tulip St. Garden, KS 47588

All of my previous transactions with your firm have been more than satisfactory, and sincerely hope that future transactions will improve.

This is the first time I am encountering this issue with your company. I look forward to hearing from you regarding a resolution to this matter. Please contact me anytime at 872-7777.

Sincerely Yours,

Matilde Thomas