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@SINGAPORE COUNTRY REPORT 44 th Executive Council Meeting Federation of Asia Pacific Air-cargo Associations (FAPAA) Nepal 26 th - 28 th July 2017

COMPETITION ACT 2004 9CAP 46 / 2004) · to Changi Airport and Singapore. v) Opening of Changi Airport’s Terminal 4 More than 80 retail outlets and a new heritage-themed zone will

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Page 1: COMPETITION ACT 2004 9CAP 46 / 2004) · to Changi Airport and Singapore. v) Opening of Changi Airport’s Terminal 4 More than 80 retail outlets and a new heritage-themed zone will

@SINGAPORE

COUNTRY REPORT

44th Executive Council Meeting

Federation of Asia Pacific Air-cargo Associations

(FAPAA)

Nepal 26th- 28th July 2017

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Table of Contents

S/N Content Page

1. Industry Overview of Singapore 3-4

2. Profile of SAAA@Singapore 5-6

3. Local Regulatory and Industry Developments 7-8

4. SAAA@Singapore Events 9-15

5. SAAA Cargo Services Pte Ltd 16

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Industry Overview of Singapore

Background of Singapore:

Singapore has built on its advantageous geographical location to become one of the world’s top transportation hubs for sea and air cargo. Singapore’s container ports are the busiest in the world. They offer a choice of 200 shipping lines with links to some 600 ports in 123 countries.

Changi International Airport is linked to some 280 cities in 60 countries, with about 6,900 weekly flights, providing convenience and effective connectivity for passengers and cargo. The Changi Airfreight Centre is a 24-hour, one-stop hub for the storing, moving and repackaging of goods without the need for documentation and custom duties. This has drawn some 6,000 logistics providers to Singapore, including 20 of the world's top 25 third-party logistics providers.

i) Singapore Statistics in Brief

Item Description 2014 2015 2016

Gross Domestic Product S$390.1bn S$402b S$409b

Share of Gross Domestic Product (%)

Transportation & Storage 6.9% 7.4% 7.6%

Air Cargo Handled (‘000 Tonnes) 1.84 1.85 1.97

Sea Cargo Handled (‘000 Tonnes) 581,268 575,845.8 593,296.7

ii) Past Trends of Cargo Handled by the various modes of transport

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iii) Industry Challenges On the cargo movements, industry conditions were fraught with challenges, as growth in major economies around the world continued to be weak. Five broad Challenges experienced:

1) Continued restructuring of local economy 2) Stagnating air 3) cargo demand 4) Strong regional competition 5) Overcapacity squeezing profit margin 6) Manpower constraints

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Profile of SAAA@Singapore

i) Vision, Mission, Values

Vision: To lead and transform the Airfreight Industry Mission Statement : SAAA@Singapore was founded in 1971 with six pioneer members. As a representative of freight forwarders in the industry, SAAA@Singapore was formed with the aim of advocating the following objectives:

To promote, protect and develop the business of carriage of goods by air transportation in general and the aircargo forwarding business in particular.

To advance and promote education and technical training in the aircargo forwarding industry and for such purposes to support training schemes.

To act as arbitrators and to assist in the settlement of disputes between members.

To act as negotiating body for the member of the Association or with the approval of the Association, for any person, body or company for the transaction of any business connected with aircargo and to make recommendations to Government Departments or Agencies, IATA or other bodies in relation to any measure which may be taken involving members and/or the aircargo industry in Singapore.

To set and regulate high standards and practices to be maintained by members. Core Values: PACT : Passion for continuous self-improvement, Ace in Innovation and delivering consistent excellence, Commitment to pull great service and strive for change, Trust in our Partners and engaging in future collaborations.

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ii) Members Profile As of 10 July 2017, SAAA@Singapore has a total of 144 Members of which, 140 are Ordinary Members and 40 are Associate Members.

i) Executive Board Profile

No. Name Position Organization / Company Name Role at SAAA

1 Mr Steven Lee Freight Mgmt Advisor

Ceva Logistics Singapore Pte Ltd Chairman

2 Mr Paul Teo VP, South Asia Centre

Speedmark Air Transportation Pte Ltd

Deputy Chairman

3 Mr Patrick Tan Managing Director

Senator International (S) Pte Ltd Honorary Secretary

4 Mr Richard Tan Director Merstar International (S) Pte Ltd Honorary Treasurer

5 Mr Richard Chua

VP Regional HQ,

Yamato Asia Pte Ltd Council Member

6 Mr Joseph Khoo

Managing Director

Quickflo Logistics Pte Ltd Council Member

7 Mr Alec Koh Managing Director

Freightmen Pte Ltd Council Member

8 Mr Daniel Chng Director Hankyu Hanshin Express (S) Pte Ltd

Council Member

9 Mr Benjamin Ong

President Alliance 21 Pte Ltd Council Member

10 Mr Marc Ong Director Aspac Aircargo Services Pte Ltd Council Member

11 Mr Ken Chua Sales & Marketing Manager

UT-Ways Freight Services Pte Ltd

Council Member

12 Mr Jimmy Ler Country Director

Logwin Air + Ocean Singapore Pte Ltd

Council Member

13 Mr Benjamin Netto

GM Global Airfreight International Pte Ltd

Council Member

14 Mr Lawrence Lim

Project Consultant

Global Airfreight International Pte Ltd

Council Member

15 Mr Ramadas Naidu

Chief Operating Officer

Snet Freight Singapore Pte Ltd Council Member

16 Mr Michael Yew Honorary Executive

SAAA@Singapore Honorary Executive

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Local Regulatory and Industry Developments

i) Air Industry Transformation Map

- CAAS’s mid to long term plans to transform city state’s aviation sector Civil Aviation Authority of Singapore (CAAS) is developing a new air transport degree programme at the undergraduate level and exploring options to expand the range of aviation programmes at the Institute of Technical Education to attract the right talent and build capacity for industry. CAAS is also investing in state-of-the art systems that will allow controllers to guide planes from a windowless room, instead of having to sit in a control tower. This is to manage the increased workload of air-traffic controllers, taking into consideration on the third runway and two more passenger terminals being built. Video and display technology has advanced to such a point that air-traffic controllers will be able to guide them safely without physically sighting the planes and it is through these advanced technology which will enable the air-traffic controllers to do their job better. With Terminal 4 opening later this year and Terminal 5 expected to open towards the end of the next decade, Changi will eventually be managing a doubled handling capacity to about 135 million passengers annually. The remote system allows better integration and coordination among the air-traffic controllers – possibly from working in a single control room. This will improve the airport’s overall efficiency and reduce delays for passengers. Changi will likely be the first major airport in the world to be equipped to do this.

ii) FAST transformation @Changi Airport - Technology brings seamless travel with greater flexibility

Since 2015, Changi Airport Group (CAG) has introduced self-service check-in options for users on a larger scale, where passengers can print boarding passes and bag tags on their own. Now, they can also check-in their luggage at the new automated bag-drop machines. These automated bag-drop machines are located at the Cathay Pacific Airlines and AirAsia Group check-in rows at the two ends of the terminals. With these new additions, the two airlines are leading a wave of Fast and Seamless Travel (FAST) transformation at Changi Airport. These automated bag-drop machines are part of CAG’s FAST initiative, which has seen the roll-out of automated check-in kiosks in Changi’s terminals over the last two years. The automated bag-drop machines are the latest to join in the initiative, and are on a trial leading towards a full implementation at Terminal 4 (T4) when it opens in the second half of 2017. The trial enables CAG and its T4 airline partners to fine-tune the bag-drop machines and processes, as well as familiarise passengers with the new self-service option. The automated bag-drop machines at T4 will incorporate facial recognition technology, a first for Changi Airport. The data and passenger feedback that CAG collects from the trials will be used to enhance the user experience and operations of these new automated systems before they are introduced to more passengers. When fully implemented at T4, the technology eliminates the need for manual identity checks by staff as it enables the automation of processes and checks for the departure journey.

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iii) Changi Airport Living Lab Programme Changi Airport is set to transform its operations for the future, with a new S$50 million programme to drive innovation over the next five years. In partnership with the Singapore Economic Development Board (EDB), Changi Airport Group (CAG) has launched the ‘Changi Airport Living Lab Programme’. The programme will see CAG collaborating with innovation-driven companies and start ups, to develop and demonstrate new technology solutions, in a live airport environment. Through this programme, Changi Airport aims to forge win-win collaborations with its innovation partners. Currently, there are more than 55 million passengers passing through Changi Airport each year, generating over S$2 billion in concession sales. CAG believes that this is a rich eco-system that companies can tap on to test, refine and demonstrate their solutions. Start ups can also find an opportunity in the Living Lab Programme to collaborate with Changi Airport to develop and ultimately deploy their solutions. These successful collaborations would give companies a head start in accessing new market opportunities and exporting their solutions internationally.

iv) Changi’s Jewel Developments The construction of a future Jewel at Changi has reached the halfway mark, putting the airport on track to build an icon that aims to make Singapore a more attractive air hub and destination. When completed, Jewel Changi Airport will glitter with more than 9,600 pieces of glass, specially made in the United States, which will frame its facade. The facade and works inside will be completed by the fourth quarter of next year, in time for an early 2019 opening. The five-storey, mainly commercial development with five basement floors will house about 300 shops and food and beverage outlets. A key vision for Jewel is to be a world-class lifestyle destination that will be a game changer for Changi Airport amid intensifying competition on the global airport landscape. This will significantly augment Changi Airport's status as a leading international air hub, drawing international travellers to Changi Airport and Singapore.

v) Opening of Changi Airport’s Terminal 4 More than 80 retail outlets and a new heritage-themed zone will open at Changi Airport’s Terminal 4 (T4). The new terminal is estimated to handle 16 million passengers a year - about 70 per cent of the capacity of T3, even though T4 is half the size of T3. The new heritage zone is inspired by Peranakan shophouses in Singapore. This zone will house brands such as Bee Cheng Hiang, Bengawan Solo, Curry Times, Eu Yan Sang and Heavenly Wang, with heritage-themed interior design and furnishings.

For the first time in Changi Airport, the liquor and tobacco zone in the transit area will be combined with the cosmetics and perfumes zone to make it easier for passengers to combine their duty-free purchases in a single transaction.

vi) SATS Coolport - Receives EU Approval to provide meat Transshipment services between New

Zealand and the EU SATS Ltd. is the world’s first ground handler to receive European Union (EU) approval as an authorized establishment for the provision of meat transshipment services between New Zealand

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and the EU. The approval is applicable to meat types such as lamb, beef, pork, poultry, wild and farmed game meat originating from New Zealand. SATS Coolport’s approval from the EU as an authorized establishment was strongly supported by International Enterprise (IE) Singapore and the Agri-Food and Veterinary (AVA). The New Zealand-Singapore-EU trade route is a breakthrough of an opportunity which showcased SATS’ expertise in perishable handling capabilities and the partnership with IE to enable new trade flows and business growth.

SAAA@Singapore Events

A) 2016 Past Events

i) Perspectives, Bridging Effective Connections in the Air Cargo Supply Chain

SAAA Annual Forum was held at Max Atria, Singapore Expo on 15 September 2016, with the theme “Perspectives, Bridging Effective Connections in the Air Cargo Supply Chain”. The event brings together some 200 shippers, freight forwarders and airline representatives and saw the official launch of not one, but two different initiatives to serve as benefit to the Aviation community. They were the official launches of e-Freight@SG Network and ACTS Project. Chairman of SAAA@Singapore, Mr Steven Lee, gave his welcome address, in which he emphasized on SAAA@Singapore’s commitment to actively promote, protect and develop the business of carriage of goods by air transportation, which serves as the main motivation for the forums’ theme – to bring various perspectives onto a single platform, thereby bridging the effective connections in the air cargo supply chain. He also brought attention to another upcoming event to look forward to in November – Pave Ahead 2017 and Beyond. This was followed by the opening remarks by Deputy Director-General, CAAS, Mr Tay Tiang Guan. He mentioned on the uncertainties and challenges faced despite the local and global growth of cargo volumes. He emphasized on the importance to innovate processes to remain competitive as an air cargo hub. Lastly, he touched upon the need for greater industry collaboration to improve Singapore’s competitive edge as an air cargo and logistics hub, as well as to beef up security to be prepared for any potential threats. Deputy Manager of CAAS, Mr Tan Wei En, presented on the e-freight@Singapore Community Program. He mentioned on the Adopt and Earn programme (AEP) which aims to encourage the adoption and use of e-freight@Singapore solutions by shippers and forwarders and comprises 2 packages: (1) Adoption Package; (2) Transaction-Based Incentive. He added on the benefits of which shippers and forwarders can enjoy such as improving data reliability and process visibility, lower costs and enhance information confidentiality. Director, PwC, Mr Bilal Abdallah and PwC, Managing Partner, WMS Asia, Mr Frank Debets shared on the international trade landscape, economic realities, future operational landscape and actions for near and medium term. There was concerns of rising barriers and sluggish import and export growth. The international trade landscape could also be less friendly due to the slowdown in trade liberalism and increased incidence of non-tariff barriers. With these issues potentially surfacing,

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both speakers highlighted on one solution being investment on technology to innovate and stay on track. Manager, CAG, Mr Jordan Tan presented on Changi’s statistics for air trade, cargo volumes, cargo performance, mail volumes and cargo commodities. He shared on the recent logistics investments enhancing Singapore’s position as a regional logistics hub, as well as the CAC improvements such as the sheltered walkways, newly renovated Megaplex canteen and roadshows. Lastly, he announced on the launch of the trial lunchtime shuttle services between CAC and Changi Airport T3 which will end on 14 October 2016. Senior Vice President, SATS, Mr Wong Chee Meng, spoke about the SATS eCommerce AirHub. It is a new automated facility which will improve efficiency and space utilization, as well as to enhance the consignment handling capabilities of both SATS and SingPost. The 6000-square-metre facility is expected to be operational by December 2016 and SATS will become the first ground handler in the world to own such an air-side facility. SAAA@Singapore Chairman, Mr Steven Lee, went the extra mile to do a presentation on “What does a “Smart Nation” mean to Air Cargo Industry”. He explained on the Smart Nation initiative which is to leverage on technology, innovation and talent to elevate the quality of its citizen and business community. He has also stated examples of e-freight@Singapore initiative, as well as National Trade Platform which taps on technology to strive forward. In conclusion, this forum has portrayed a clear message that companies have to be adaptable and embrace technology to advance ahead into the future.

ii) SAAA Bowling 2016 It was a beautiful morning as SAAA@Singapore hosted yet another edition of its Bowling held at Civil Service Club@Changi on Sunday, November 20. The event saw participants building up their camaraderie by getting to know each other a little better. The game was livelier than ever as they cheered and egged each other on. Afternoon came too soon and Federal Express (S) Pte Ltd – Purple Rangers emerged as this year’s Bowling Champion. Congratulations to FedEx and the other winners!

iii) Pave Ahead 2017 and Beyond On 24 November 2016, over 60 attendees gathered for SAAA Seminar held at Singapore EXPO’s Convention Wing, Max Atria. It was themed ‘Pave Ahead 2017 and Beyond’. Mr Paul Teo, Deputy Chairman of SAAA@Singapore, delivered the welcome address and highlighted on the importance of speed to continue the momentum into 2017 for our industry’s future development. Mr Sahril bin Mahmood, the Head of Business Innovation Branch, Singapore Customs gave a presentation on ‘Building a New National Trade Platform (NTP): A Vision for the Future of Singapore Trade’, covering the next-generation, open innovation platform which coordinates and facilitates trade and information sharing.

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He shared on key functionalities driving synergies between NTP and available value-added services such as the advanced HS Classification Engine and Developer’s Sandbox and Data Library. A number of key benefits were highlighted which included facilitated configuration, guided onboarding and establishment and renewal of partnership. Mr Ng Chin Beng, Project Manager, SAAA@Singapore, shared with the audience on the Air Cargo Terminal Shuttle (ACTS) project. ACTS project aims to optimize the outbound supply chain at Changi Airfreight by streamlining the delivery of loose export cargo from airfreight forwarder’s facilities to the freight terminals. Currently, there are 34 forwarders signed up for the ACTS project. Mr Chiu Wen Tung, URA Acting Group Director (Research & Development) delivered the opening address and spoke on of Changi East Study, part of a Multi-Agency Freight Project between URA, JTC and LTA, in partnership with the Singapore University of Technology and Design (SUTD), and the Singapore-MIT Alliance for Research and Technology (SMART) and SAAA@Singapore. The study is a research to garner information which will help to guide the planning and provision of future infrastructure and freight-friendly policies by the government agencies to facilitate more efficient logistics and transport operations for business operators in the future. Mr Chiu also introduced the Pilot Commodity Flow Survey that will be rolled out as part of the study to collect key data on companies’ goods movement, supply chain model, trip generation, vehicle fleet profile and utilisation rate. He highlighted that survey inputs from companies located in the East Region are particularly important, as it will be used to support planning of key infrastructure for more efficient logistics and transport in East Region. Dr Lynette Cheah, Assistant Professor, SUTD, shared further details on the different survey sections. Upon completion of survey, participants will receive an executive summary containing analyses of freight movements and logistics industry characteristics in the East Region. Overall, the Forum provided attendees with opportunities for networking and exchanging of information on the National Trade Platform, ACTS Project, as well as the Changi East Study. To sign up or obtain more information on the survey: http://mobility.sutd.edu.sg/cfs

iv) Thai Delegates’ Visit to Changi Airfreight Centre

It was a learning journey for the Thai delegates as they travelled through Singapore’s Changi Airfreight Centre (CAC) to meet with the various government agencies, freight forwarders and ground handler. Mr Tan Wei En, Deputy Manager, Air Cargo and Logistics, Aviation Industry, CAAS, presented on an overview of the Aviation Industry in Singapore. He shared on Changi Airport’s movement statistics, Changi Jewel, Terminal 4 and 5, as well as CAAS’s e-freight@Singapore and e-Acceptance. Ms Laura Lim, Senior Associate, CAG, spoke on the overview of Changi Airfreight Centre and provided statistics and facilities details of Singapore Changi Airport with new flights and City Links highlighted in the years of 2015 and 2016.

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Mr Benjamin Lee, Manager, Logistics Department, JTC Corporation shared on Industrial Infrastructure Solutions such as Water Fab Park and Tuas Biomedical Park. He also focused on Airport Logistics Park of Singapore (ALPS) which is a Free Trade Zone development with CAAS. Both Mr Samuel Lee and Mr Simon Koh, General Manager and Project Manager respectively, presented on DHL South Asia Hub and gave a tour to the Thai Delegates. The 24-hour express hub facility is the industry's first fully automated express parcel sorting and processing system in the region. Mr Wong Chee Meng, Senior Vice President, Cargo Services, spoke on the key facilities of the CAC and focused on the SATS Airfreight Terminals (AFTs). He also shared on the security and cargo technology involved. The Thai Delegates visited the SATS Coolport and SATS eCommerce AirHub, which clearly showcased on the perishable handling and improvements in efficiency, space utilization and enhancing of consignment handling. Mr Cheong Chin Hock, Head of Airfreight Manage-ment, conducted the ground tour of CEVA Logistics’s facility at ALPS for the Thai Delegates.

B) 2017 Events

i) SAAA@Singapore AGM 2017 SAAA held the 43rd Annual General Meeting (AGM) at the Tanah Merah Country Club (Garden course) on 5 January 2017. Mr Steven Lee, Chairman of SAAA, commenced the meeting and made a mention of the launch of the Industry Transformation Map (ITM) for the logistics sector to capture growth opportunities amidst the constant challenges. He also highlighted on the Budget 2017, where government has sought for feedbacks from public and trade associations via the government feedback unit, REACH: www.reach.gov.sg/budget2017. He had encouraged for more support for the Air Cargo Terminal Shuttle (ACTS) project, which was rolled out by SAAA@Singapore, with the use of the Local Enterprise and Association Development (LEAD) scheme. There was much exchange between Mr Stanley Ong of K.C.Dat Freight Solutions Pte Ltd and Mr Lim Jen Howe of the certified public accounting firm Thong & Lim on matters such as the explanatory notes for costs and purchases, audit fees and dividend income.

ii) Operational & Human Resource Excellence Booster 2017 On 17 January 2017, over 70 attendees gathered for SAAA Seminar held at Singapore EXPO’s Convention Wing, Max Atria. It was themed ‘Operational & Human Resource Excellence Booster 2017’.

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Mr Steven Lee, Chairman of SAAA@Singapore, delivered the welcome address and highlighted on the importance of the ability to change and adapt, alongside the World affairs and be in control of our company’s developments. Mr Sam Luo presented on the Workforce Singapore. Professional Conversion Programme – Companies can attract, develop and retain local talents at lower cost while possibility of funding can be provided in terms of salary and course support. Lean Enterprise Development Scheme – is a tripartite effort to help organizations be more manpower-lean, build a stronger Singaporean core of workers and develop higher quality of workforce. Ms Janet Ma shared about the IATA Multilateral e-AWB Agreement. The Multilateral e-AWB Agreement provides the legal framework for parties to conclude cargo contracts by electronic means. This will not alter the conditions of both contract and carriage. Mr Samuel Seah provided an overview of Personal Data Protection Commission. Organizations have a protection obligation for their personal data (PD) and it becomes essential that security arrangements are made to prevent unauthorized access. For a start, organizations can take stock of their personal data inventory, proceed to appoint a Data Protection Officer (DPO) and implement data protection policies. LTC Ang Ai Hua spoke of her role in employers engagement and shared on the MINDEF CTRC - a Career Transition Resource Centre that provides value-added services to transiting servicemen and employers who are keen to tap on the pool of talents. She encouraged organizations to attain the NS Mark – a national level accreditation scheme that recognizes business with policies and human resource practices that support National Service (NS) and Total Defence (TD). Dr Nomura and Mr Luthra presented on ‘Managing travel-related risks faced by your employees’. They highlighted on the importance of a proactive risk mitigation – which will result in lower costs and disruptions with a risk management model set in place. Prior to travel aboard, an appropriate health risk assessment could have also prevented at least 36% of health events occurring to travelers.

iii) Operational & Human Resource Excellence Booster 2017 Increased global uncertainties may create headwinds for Singapore—such as the weak international trade and heightened uncertainty about policy direction in major economies of US and China—tailwinds, if the advanced countries’ problems are tackled and economies spring back to life. But it’s not easy to forecast the future of Singapore, let alone on other countries (i.e, Brexit) and we should stand ready as industry leaders to deal with the challenges of headwinds—and even the challenges of stronger tailwinds. We need to build up a culture of resilience. For the purpose of charting a clear direction to constructively catalyze organizations to the mission of sustainable economic growth, SAAA@Singapore took the lead to gather the presence of prominent member leaders to a lunch session titled, ‘Economic Outlook 2017’, held at Tanah Merah Country Club on 24 March 2017. This was a rare opportunity for the top leaders to glean interesting economic insights from a renowned speaker, Dr Tan Kee Wee, Founder and Principal Partner of Weyhills Econometrics. Dr Tan had formerly been on 938LIVE Money Talks and it was an honour to invite him to share in

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person with the management leaders. It was also strategic and crucial to expose the leaders on the impact intensity of China’s One Belt, One Road Initiative on Singapore’s Trade and Shipping, as well as an analysis of global economies and the outlook of bonds for this year, 2017, amidst the rising interest rates. Mr Ng Chin Beng, SAAA@Singapore, Project Manager, shared on the Air Cargo Terminal Shuttle (ACTS) project with the audience to rally support for the community initiative. SAAA@Singapore had implemented the ACTS project since August 2016, as a community project to help address some of the inefficient on-airport transport situation such as low load factor, uncoordinated and unconsolidated deliveries between the freight forwarders and air freight export terminals. There are currently a total participation of 43 forwarders. Overall, the lunch session was well received with over 100 participants present.

iv) Dangerous Goods Regulations Awareness Seminar On 21 April 2017, SAAA@Singapore Dangerous Goods Regulations Awareness Seminar saw executives, gathering at Singapore Aviation Academy, to hear from both CAAS and SAAA speakers, learn and gain a better understanding of the transportation and handling of Dangerous Goods (DG). The purpose of this year’s Dangerous Goods Regulations Awareness Seminar is to serve as a constant reminder to relevant working professionals on the necessary vigilance in handling DG carefully to prevent disastrous results. There must be adequate training provided so as to enhance awareness on the respective parties’ responsibilities, as well as the protocol required in the different situations. It can certainly help employees go a long way to be able to detect and identify potential hidden DG which were misleadingly presented as general cargo. A quick overview of the labelling and packaging requirements also provided better comprehension of the prior shipping requisite. Overall, the Dangerous Goods Regulations Awareness Seminar was well received with over 90 executives attended.

v) SAAA Futsal Tournament 2017 On 21 May 2017, the Kovan Sports Centre became an arena for the SAAA Futsal Tournament. It was a fierce battle between the 36 teams to seize the spot to advance further into the next stages. “Pressure! Pressure!” “Follow him!” “Come on, we can do this!” Such were the shouts that characterized this year’s SAAA Futsal Champion team: Team Aramex. It was certainly effective and has led the team to clinch the SAAA Champion Cup trophy! Our heartiest congratulations to Team Aramex for the hard-fought battle to emerge as victors, as well as to all winners. A very big thank you to all who came to support this exciting event!

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vi) ACTS IT Platform Launch 2017 The ACTS IT Platform Launch 2017 was held on 21 June 2017 at the Crowne Plaza Changi Airport Hotel. The signing ceremony was graced by guest-of-honour Deputy Director-General, CAAS, Mr Tay Tiang Guan. In attendance was Deputy Chairman, SAAA@Singapore, Mr Paul Teo. The signing on the ceremony plaque was to commemorate the official launch of the ACTS IT Platform (Air Cargo Terminal Shuttle) and the Professional Conversion Programme (PCP) for Airfreight Officer and Airfreight Executive. Executive Director, SAAA@Singapore, Ms Pauline Tok shared with the audience on a 6-month sign up programme titled, “Professional Conversion Programme (PCP) Airfreight Officer and Airfreight Executive.” Workforce Singapore (WSG) and SAAA@Singapore are to commit to the Programme from 1 June 2017 to 31 May 2019. The Programme aims at enabling Professional, Managers, Executives and Technicians (“PMETs”) to switch careers by facilitating placements into hiring companies and putting them through industry-recognised training programmes to acquire the necessary skills for the new occupations. Recognising the support, contributions and active participation of the member organizations towards SAAA ACTS Community project – which shows the true inspiring spirit of the community in achieving what’s best to improve the Aviation Industry within CAC. The ACTS Prize Presentation Ceremony, which saw a total of 10 companies bagging the prize plaques, was graced by Mr Tay Tiang Guan. We would like to take this opportunity to congratulate the 10 companies as follows: 1) CTI Logistics Pte Ltd 2) AGI Freight Singapore Pte Ltd 3) Logwin Air + Ocean Singapore Pte Ltd 4) Nissin Transport (S) Pte Ltd 5) Air Market Logistics (S) Pte Ltd 6) S-Net Freight (S’pore) Pte Ltd 7) Planet Logistics Pte Ltd 8) EAM Global Logistics Pte Ltd 9) Alliance 21 Pte Ltd 10) Greenlane SC Pte Ltd SAAA@Singapore had specially invited LTC Ang Ai Hua, MINDEF, to attend this occasion and we are honoured by her presence.SAAA@Singapore is celebrating with the Nation on NS50 and hence, a Grand Lucky Draw served as a surprise to the lucky winners. Overall, the event has been well received by the attendees.

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SAAA Cargo Services Pte Ltd

Prepared by: Ms Pammie Loh Vetted by: Ms Pauline Tok Approved by: Mr Steven Lee, Mr Joseph Khoo, Mr Alec Koh and Mr Richard Tan