Competency Based Questions (UN)

8/21/2019 Competency Based Questions (UN)

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SAMPLE QUESTIONS FORCOMPETENCY INDICATORS

Core Values

Integrity

Sa!le Questions"

Tell e a#out t$at last tie you %ere &a'e( %it$ !ro&essional or et$i'al(ilea at %or) *in t$e re'ent !ast+,

What was the specific situation?

How did you feel?

How did you resolve the dilemma?

-$en $a.e you #een as)e( to /#en( t$e rules0 #y a 'olleague or 'lient1

How did you manage the situation?

What pressures were you under?

What factors did you have to consider?

What was the outcome?

Des'ri#e a tie %$en you $a.e $a( to '$oose #et%een a(itting aista)e an( aintaining 're(i#ility to a su!erior or 'lient,

What did you do?

How did you decide what to do?

How does your approach compare to colleagues (others) who have faced this

situation?

What would you differently next time?

Tell e a#out a tie you $a.e o#ser.e( ot$ers %or)ing in anun!ro&essional or unet$i'al anner,

What was unprofessional or unethical about their behavior?

What did you specifically do about their behavior?

What were the implications of taking action?

How did you deal with the possible consequences?

How likely are you to take action compared with your colleagues?

In ost organi2ations t$ere are rules3 regulations an( !rin'i!les t$at$a.e to #e a($ere( to an( soe t$at 'an #e inter!rete( ore &le4i#ly,

5i.e e an e4a!le o& a tie %$ere you $a.e inter!rete( t$e rules %it$ore &le4i#ility,

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What made the situation ambiguous?

What did you do well in handling the situation?

What else could you have done?

5i.e e an e4a!le o& %$en you $a.e $a( to (e&en( an organi2ation0s(e'ision to ot$ers %$o (i( not agree %it$ t$e .ie%!oint,


Why did you defend the decision?

What did you say or do that was particularly effective?

In hindsight what would you have done differently?

Pro&essionalis

Sa!le Questions"

5i.e e an e4a!le o& %$en it $as #een i!ortant &or you to a!!ear)no%le(gea#le a#out your area o& s!e'ialty,

Why was it so important?

How did you go about establishing credibility?

When has your approach been less successful?

What would you do differently?

!o what extent are you considered to be competent in your field? How do you know this?

5i.e e an e4a!le %$en you $a.e e4!erien'e( a set#a'),

"escribe what happened#

How did you react to the problem?

!o what extent did others see how you were feeling?

6o% (o you (e&ine su''ess in your 'urrent role7!re.ious %or)1

$an you give me an example of when this has occurred? What specifically do you wish to achieve?

How do you know when you have achieved success?

5i.e e an e4a!le o& %$en you $a.e set yoursel& an a#itious target,

What made it so ambitious?

How did it compare with other targets you had set yourself?

How well did you do?

Tell e a#out a tie %$en you %or)e( es!e'ially $ar( in your 'urrentrole7%or)1

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Which aspect of the situation motivated you to work hard?

Which aspect of the situation demotivated you?

Which feedback did you have on your performance?

What kinds of professional concerns motivate you?

Cultural A%areness

Sa!le Questions"

-$at e4!erien'e $a.e you $a( %it$ %or)ing %it$ !eo!le &ro (i.erse#a')groun(s1

"escribe a specific situation where you have had to relate to others from a

different background from yours?

How could you improve how you interact with people from different

backgrounds?

%ased upon your experience what advice would you give to someone having

difficulty working with people from different backgrounds?

Des'ri#e an o''asion %$en you &oun( it (i&&i'ult to %or) %it$ soeone&ro a (i&&erent #a')groun(,

What caused the problems?

How did you respond?

What was the outcome? What would you do differently next time?

Des'ri#e a situation t$at re8uire( you to 'onsi(er a (i&&erent!ers!e'ti.e &ro your o%n %$en e4!loring an issue,

What did you learn from the experience?

How do you think you could improve your ability to see issues from a

different perspective?

How do you rate your ability in relation to your peers?

What do you see as being the key to effectively viewing issues from an

alternative perspective?

5i.e e an e4a!le o& a situation %$ere you $a.e !ursue( a 'ourse o&a'tion3 %$i'$ $a( to ta)e into a''ount t$e sensiti.ities o& e4ternal*(i&&erent+ !arties,

What were the issues?

What did you specifically do to handle these?


-$at o!!ortunity $a.e you $a( to e4aine your o%n #iases an(

#e$a.iors %$en (ealing %it$ !eo!le1

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What observations have you made?

"escribe an example of when you have attempted to avoid a stereotypical

response#

What did you do that was effective?

What feedback did you get from the person&people?

How could you be more effective in this area?

-$en you are liaising %it$ 'olleagues or ot$ers &ro (i&&erent 'ultures3%$at sorts o& issues (o you nee( to ta)e into a''ount1

When did this knowledge help you get your 'ob done more efficiently?

When did you overlook something?

How did you handle this?

Core Co!eten'ies

Couni'ation

Sa!le Questions

6o% %oul( ot$er !eo!le (es'ri#e your 'ouni'ation s)ills1

What positive things have people said about your ability to communicate with

others? What development areas have been highlighted for you (e#g# speaking skills

listening skills?)

$ompared to others how would you rate yourself as a communicator? Why?

What could you do to become better at communicating with others?

5i.e e an e4a!le o& %$en you $a( to e4!lain soet$ing (i&&i'ult tosoeone %$o (i( not $a.e your #a')groun(7 )no%le(ge1

What message did you need to get across?

What did you consider when explaining the concept?

What was the most difficult aspect about giving the explanation? How did you ensure that they understood?

What would you do differently next time?

Tell e a#out a tie %$en it %as i!ortant to in.ol.e soeone in a'on.ersation,

Why was it important to involve them?

How did you go about involving them?

When has your approach been less effective?

In retrospect what would you have done differently?

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-$at )in( o& 'orres!on(en'e $a.e you $a( to !re!are in t$e !ast1

What experience have you had in writing formal communication?

How effective is your writing technique?

How could you improve the quality of your writing?

-$at e4!erien'e $a.e you $a( s!ea)ing &orally in &ront o& t$e ot$ers1

"escribe a talk or presentation which you have given recently?

How did you tailor the discussion to suit the audience?

How did the audience react?

What feedback did you receive?

Tell e a#out a tie %$en you $a.e '$osen not to (is'lose in&orationto ot$ers,

What was the situation?

When are you less likely to share information with others?

What are the main issues you consider when deciding whether to share

information with others?

Tell e a#out a tie %$en you $a.e outline( t$e )ey !oints in anarguent in t$e !ast,

What did you specifically that was effective?

How could you have presented your argument more effectively?

In what situations have you been least effective at outlining your argumentsto others?

How would you rate your skills at outlining an argument orally as compared

with your peers?

What do you see as being the key to successfully putting an argument across

orally?

5i.e e an e4a!le o& a situation %$en it %as i!ortant &or you to'ouni'ate a strategy or organi2ational o#9e'ti.e 'learly to ot$ers,

Why was it important?

What did you do to prepare your communication? What did you do that was particularly effective?

What factors did you feel were important to address?

How did you make sure you were understood?

Tea%or)

Sa!le Questions

Tell e a#out t$e last tie you %or)e( as !art o& a tea1

What was the purpose of the team?

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What did you like about working in the group?

What did you dislike?

How did you get the team members to cooperate?

-$en $a.e your !ersonal o#9e'ti.es #een at o((s %it$ t$ose o& t$e

tea1

How did you react?


How do you balance competing personal and team goals?

Des'ri#e a tie %$en you %or)e( in a really e&&e'ti.e tea,

What made the team so effective?

What was your particular contribution to the team?

How did your colleagues relate to you?

5i.e e an e4a!le %$en you $a( to su!!ort ot$ers in t$e tea1

Why did they need support?

What did you do to support them?

How did that change things?

Tell e a#out a tie %$en you $a.e a''e!te( 9oint res!onsi#ility &or atea0s liitations or !ro#les,

What was the situation?

How did you explain about your part of the situation?


Des'ri#e an o''asion %$en you $a( (i&&i'ulties %or)ing %it$ a tea,

What caused the problems?

How did you respond?


5i.e e a s!e'i&i' e4a!le o& %$en you $a.e en'ourage( a 'oo!erati.e

a!!roa'$ in a tea,

What did you do that was particularly effective?

What were the disadvantages of this approach?

What did not work so well?

How did you ensure that you made the best use of peoples ideas?

How did you go about making decisions in that group situation?

Planning an( Organi2ing

Sa!le Questions

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Tell e $o% you !ersonally organi2e yoursel& %$en you $a.e a lot o&%or),

Where do you start?

n what basis do you make your decisions?

What do you do to ensure that it all gets done? How much do you feel inside when you have so much to do?

Des'ri#e an o''asion %$en you $a( to !re!are in a(.an'e &or a eetingor !ro9e't1

What did you do?

How much time did you have to prepare?

What could you have prepared better?

5i.e e an e4a!le o& %$en you $a( to %or) to an i!ortant (ea(line,

How manageable were you timescales?

What did you do to ensure that the deadline was met?

How would you organi*e you activities differently next time?

Des'ri#e t$e last tie you isse( a (ea(line,

Why did this happen?

How responsible were you for this?

What did you do to try to overcome this problem?

Tell e a#out t$e last !ro9e't !lan you $a( to !ro(u'e *!ie'e o& %or) ore.ent you $a( to organi2e+,

What did you do specifically that was effective?

How did you prepare or plan for it?

What timescales did you set?

What could you have done to be more effective in your planning?

How do you planning skills compare with those of your peers?

What are the key stages in pro'ect planning as you see them?

Des'ri#e a re'ent situation %$ere you $a( to set 'learly (e&ine(o#9e'ti.es,

How did you go about setting you ob'ectives?

In hindsight how realistic were you ob'ectives?

What areas do you think you need to work on in terms of your ob'ective

setting?

How does your ob'ective+setting compare with that of your colleagues?

What do you see as being the key to setting realistic ob'ectives?

T$in)ing o& a s!e'i&i' e4a!le3 $o% $a.e you gone a#out $el!ing ot$ers%it$ !lanning t$eir %or) in t$e !ast1

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What kind of advice did you give them?

What feedback have you had on your ability to set plans for others?

How do you think your skills in this area compare to your colleagues?

How do you think you could improve your planning for other people?

Using a re'ent e4a!le3 (es'ri#e $o% you $a.e (e.elo!e( a'tions &ora'$ie.ing an o#9e'ti.e,

How useful were your actions when it came to achieving your ob'ectives?

What would you like to improve on in terms of your action planning?

How do your action planning skills compare with those of your colleagues?

What do you think are the key things to remember when developing action

plans?

Tell e a#out a tie %$en it %as ne'essary &or you to !lan se.eralalternati.e 'ourses o& a'tion in res!onse to '$ange in an organi2ation0s(ire'tion,

How did you re+prioriti*e?

How far did you plan ahead?

How did you monitor the progress of the plans?

Tell e a#out t$e tie %$en you $a.e $a( to translate a strategy intoa'tions an( !lans,

What did you specifically do that was effective?

How did you know that your plans were clear enough to be implemented?

How do you break down strategy into manageable tasks?

What would you do differently in hindsight?

-$en $a.e you 'onsi(ere( strategi' issues %$en (e.elo!ing goals1

Why was this important?

What advice do you give others on strategic implications for goal+setting?

What is the impact of failing to align goals with an organi*ations strategy?

How might you address this?

A''ounta#ility

Sa!le Questions

5i.e e an e4a!le o& %$en it $as #een !arti'ularly i!ortant &or youto !ro(u'e $ig$:8uality %or),

Why did the work have to be of such high standard?

How did you ensure that these standards were met?

What would you do to improve the quality of your work?

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5i.e e an e4a!le o& %$en tie !ressures !re.ente( you &ros!en(ing a lot o& tie on a tas),

What implications did this have for the quality of your work?

How did you ensure that the task was done properly?

What would you do differently in the future?

Des'ri#e a tie %$en you (i( not eet your usual stan(ar(s o& %or),

What altered you to do this?

How did you overcome this problem?

What were the long+term consequences?

Des'ri#e a tie %$en you &aile( to 'o!lete a tas) on tie,

Why was this?

What steps had you taken to avoid this?

What lessons did you learn?

Des'ri#e a tie %$en you (elegate( a tas) to anot$er !erson,

How did you enable them to carry out the work?

How did you follow up with them?

Who had responsibility for the work?

How was this responsibility established?

-$at )in(s o& regulations or !ro'e(ures (o you $a.e to res!e't at t$eoent1

What impact does this have on the way you work?

How well do you manage to keep them?

What problem do you have adhering to them?

Tell e a#out a tie %$en it %as !arti'ularly i!ortant &or you to ta)eres!onsi#ility &or your a'tions,

What had you done that you had to take responsibility for your actions?

Why was taken responsibility so important? How did you make this known to others?

-$en3 on re&le'tion3 %ere you 'ons'ious t$at you tea0s results7out!ut'oul( $a.e #een #etter1

What did you do to address the issue?

How responsible were you for the teams results&output?

What was achieved?

What feedback did you have on the subsequent performance of the team?

Client Orientation

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Sa!le Questions

6o% u'$ e4!erien'e $a.e you $a( %it$ 'lients1

What do you like about dealing with them? What do you dislike?

How do you look after their interests?

Whom do you consider to be your clients?

5i.e e an e4a!le o& %$en you $a.e !ut a 'lient &irst1

What sacrifices did you have to make?

What impact did this have on your other activities?

How was this seen by others?

Des'ri#e a tie in at least ; ont$s %$en you $a( to $el! a 'lient,

How did you find out about their real needs?

Why did they come to you?

How well did you manage to meet their needs?

Tell e a#out t$e last tie a 'lient a(e an e4'essi.e or unreasona#le(ean( on you,

What made them so demanding?

What did you do to assist them?

What pressure did this put you under?

Des'ri#e a tie %$en you %ere una#le to $el! out a 'lient as u'$ ast$ey %ante(,

Why was this?

What did they say about their reaction?

What feedback did you have about the situation?

What would you have done differently?

6o% u'$ o!!ortunity $a.e you $a( to (e.elo! long:ter relations$i!s%it$ 'lients1

!ell me about a particular relationship?

How did you develop this relationship?

"escribe how you gained their trust and respect#

What feedback did you receive from the client (person)?

Des'ri#e a re'ent o''asion %$en you $a( to i(enti&y a 'lient0s *!erson0s+re8uireents &or a !ie'e o& %or),

How did you know that your perceptions of the clients (persons) need was

accurate?

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How do you think you can improve your skills at correctly meeting the needs

of your clients?

What do you see as being the essential skills to master in order to appraise

clients (peoples) needs accurately?

5i.e e an e4a!le o& %$en it $as #een i!ortant to )ee! 'lients*!eo!le+ in&ore( o& !rogress,


How do you think you could improve your approach to informing clients?

When are you less likely to follow up with clients?

How do you manage the expectations of the client?

-$en $a.e you 'onsi(ere( t$e !ers!e'ti.e o& 'lients %$en a)ing a(e'ision1

Why was this important? What did you specifically consider?

What did this information add to the final decision?

Creati.ity

Sa!le Questions

Tell e a#out a tie %$en you 'ae u! %it$ a ne% i(ea at %or),


How did you arrive at this idea?

What risks did you consider?

How did you get other people interested in the idea?


Creati.e i(eas ay initially see goo( #ut in !ra'ti'e #e unusa#le, 6o%o&ten (o you &in( t$is1

!ell me about one such situation#

How did you decide that the idea was not practical? What was the outcome of the situation?

5i.e e an e4a!le o& a tie %$en you use( a less 'on.entionala!!roa'$ to your %or),

Why was this necessary?

Why do you consider your approach to be different?

How well did it work?

In %$at situations are you least 'reati.e1

What stops you from being innovative?

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How do you manage these situations?

What would help you to handle these situations more effectively?

Des'ri#e a situation %$en you !ro(u'e( an iaginati.e solution to a!ro#le at %or),

How did you generate the solution?

What feedback did you receive?


Tell e a#out a tie %$en you 8uestione( a %ay o& %or)ing,

Why did you question it?

What alternative did you suggest?

!o what extent were your ideas used?

Tell e a#out a tie %$en you too) a ris) %it$ !ursuing a ne%a!!roa'$ or i(ea,

What was risky about pursuing the approach&idea?

How did you handle the situation?

How far did the new approach&idea progress?

Tell e a#out a re'ent tie %$en you %ent a#out institutingi!ro.eent an( '$ange,

How was it decided that an improvement was needed? How did you go about making the change(s)?

What resistance was there to the change(s)?

What effect did the changes have?

What feedback did you receive regarding the quality of your idea?

Te'$nologi'al A%areness

Sa!le Questions

6o% (o you )ee! u! %it$ a(.an'es in te'$nology1

How much time do you spend doing this?

How do your efforts to keep up compare with those of your peers?

What are the limitations of technology in your work?

-$i'$ te'$ni'al issues are t$e ost '$allenging &or you1

What are your strengths in using technology?

What are your weaknesses?

How important is using technology in your role?

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5i.e e an e4a!le o& %$en your te'$nologi'al a%areness $el!e( youto sol.e a !ro#le,

What brought the issue to light?

What did you do?

What was the result of your efforts?

-$at $a.e you (one to a'8uire )no%le(ge a#out te'$nology1

How did you go about developing your knowledge?

What opportunities have you had in this area?

5i.e e an e4a!le o& %$en te'$nology #rea)(o%n $a( an i!a't onyour (eli.ery,

What did you do?

What were the implications?What did you learn from the episode?

Coitent to Continuous Learning

Sa!le Questions

-$at ty!e o& s!e'ialist )no%le(ge $a.e you nee(e( to #e a%are o& inyour !re.ious 9o#s7e(u'ation1

How are you gone about keeping your technical knowledge up to date in thepast?

In what areas of technical knowledge do you want to become more

competent?

How does your technical knowledge compare to that of your colleagues?

-$i'$ areas in your !ro&ession7o''u!ation are t$e ost '$allenging &oryou1

What are your strengths and weaknesses in your specialty area?

How does your level of knowledge compare with that of your peers?

What feedback have you received about your specialist knowledge?

How have you gone about developing these areas?

Des'ri#e an o''asion %$en 'olleagues *ot$ers+ soug$t your a(.i'e ore4!erien'e,

What had you done to be an authority?

How accurate was your advice?

What have you done since to acquire extra knowledge?

!o what extent could you answer all their questions?

How did you know that the information you gave was up to date? What was their reaction?

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6o% (o you )ee! u! %it$ a(.an'es in your &iel(1

How important is it for you to keep up to date professionally?

How much time do you spend doing this?

Which specialist or technical maga*ines or 'ournals do you read? What other methods do you use to keep up to date?

How do your efforts compare with those of your peers?

Des'ri#e an o''asion %$en you &elt t$at your le.el o& te'$ni'al)no%le(ge %as insu&&i'ient,

What made you think this?

What action did you take?

What are your current strengths in terms of your specialist knowledge?

What are your current weaknesses in terms of your specialist knowledge?

6o% $a.e you 'ontri#ute( to t$e learning o& ot$ers1

!ell me about a specific time when you have coached or trained a colleague in

something new to them#

How did you make yourself available to them?

What ongoing support did you provide?

Des'ri#e an e4a!le o& %$en you $a( to a'8uire a((itional te'$ni'al)no%le(ge,

How did you go about acquiring this extra knowledge?

In what aspects were you least knowledgeable?

What feedback have you had on the breadth and depth of your technical

knowledge?

What do you see as being the key to acquiring relevant technical knowledge?

Manageent Co!eten'ies

Vision

Sa!le Questions

Tell e a#out a re'ent tie %$en you $a( to ta)e a #roa( .ie% o& youro%n %or),


How useful was the approach?


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It is not al%ays easy to ste! #a') &ro (ay:to:(ay o!erations to'onsi(er t$e #igger !i'ture %$en a)ing (e'isions, 5i.e e an e4a!leo& %$en you $a.e &oun( it (i&&i'ult to 'onsi(er t$e #igger !i'ture %$ena)ing a (e'ision,

Why was this? What did you do?

What would you do differently in a similar situation?


Tell e a#out a situation %$en you too) glo#al tren(s into a''ount in astrategy or !lan,

How successfully did you integrate these global trends with the work of your

organi*ation?

How could you have been more effective at taking account of global trends?

What advice would you give to someone who had difficulty taking a globalperspective at work?

Tell e a#out a tie %$en you $a.e &oun( it (i&&i'ult to 'o!el ot$ersto &ollo% a strategi' (ire'tion,

How did you try and get others on board?

Why was this difficult?

What did you specifically do?


Des'ri#e an e4a!le o& %$en you $a.e ta)en strategi' i!li'ations into'onsi(eration as !art o& your (e'ision:a)ing,


How accurate was your view of the big picture?

What risks did you identify?

How could you have taken a more strategic perspective?

In what situations do you take a less strategic perspective to your work?

Tell e a#out a tie %$en you $a.e ta)en into a''ount t$e %i(er

i!li'ations o& an issue in your (e'ision:a)ing,

Was there anything that you did not anticipate that would have been useful in

hindsight?

When are you least likely to take into account the wider implications of

issues?

How does your big picture perspective differ from that of your peers?

What do you see as being the key to ensuring that the wider implications of

issues are taken into account when decisions are made?

Des'ri#e a s!e'i&i' e4a!le o& a tie %$en you $a( to 'oor(inate t$e

%or) o& ot$er !eo!le,

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What were you trying to achieve?

How did you go about organi*ing the work?


Des'ri#e a tie %$en you nee(e( to ta)e a'tion to in'rease tea

oti.ation,


What action did you take?

How well did this work?

What else could you have done?

Tell e a#out a !arti'ular situation %$ere you $a( to lea( #y e4a!le,

What messages did you want your team to pick up? Why?

How did you go about it?


What could you have done better?

Tell e a#out a situation %$en you &oun( it (i&&i'ult to anage t$e %or)o& a tea,

What made it difficult?

How did you try to overcome these difficulties?

How could you improve upon this?

Lea(ers$i!

Sa!le Questions

-$at o!!ortunities $a.e you $a( to ta)e t$e lea( in a tea1

Which of these were the most challenging?

Why was that?

Des'ri#e $o% you $a.e gone a#out resol.ing 'on&li't #et%een ot$ers in

t$e !ast3 using a s!e'i&i' e4a!le,

How successful were you?

What would you do differently in hindsight?

In what situations are you less comfortable about resolving conflict between

others?

What advice would you give to an inexperienced colleague faced with a

conflict situation that needed resolving?

For ost o& us t$e o''asion arises %$en %e ust ta)e an un!o!ularstan( or (e'ision, 5i.e e an e4a!le o& %$en you $a( to ta)e an

un!o!ular stan(,

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How did you present you point of view?

What were the ob'ections?

How hard did you push your viewpoint?

With hindsight how would you approach this differently?

Tell e a#out a situation %$en you $a.e $a( to )ee! a tea &o'use( ono#9e'ti.es,

What skills did you need to achieve your ob'ective?

What sort of strategies did you develop to achieve the ob'ective?

What feedback have you had on your ability to keep teams on track?

In what situations have you been less effective at keeping others on track?

Des'ri#e an e4a!le %$ere you $a.e $a( to ta)e '$arge an( organi2eresour'es in your %or),

How successful were you?

In what situations do you feel less comfortable taking charge?

What do you think you need to work on in order to be more effective at

taking charge?

How effective do you see yourself as being at taking charge as compared with

your peers?

What do you see to be the key issues to manage when taking charge of

others?

Des'ri#e an e4a!le o& $o% you ty!i'ally intera't %it$ sta&& at (i&&erent

le.els o& an organi2ation,

In what past situations have you been effective at building relationships with

others?

n what occasions have you been less effective?

What have you gained through your interactions with these people?

What do you see as being the key to successfully relating to people at

different levels within an organi*ation?

Tell e a#out $o% you $a.e set goals &or a tea e#er in t$e !ast,

How did you communicate them? How challenging were the goals?

What involvement did the team member have?

How did you monitor them?

Des'ri#e a s!e'i&i' e4a!le o& %$en you $a.e in.ol.e( ot$ers %$ena)ing (e'isions,

How did you go about making decisions in that group situation?

What did you do that was particularly effective?

What were the advantages of this approach?

What did not work so well?

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How did you ensure that you made the best use of peoples contributions?

5i.e e an e4a!le o& %$en you $a.e soli'ite( t$e 'ontri#utions o&ot$ers in your tea,

What was the specific situation? What reasons did you have for soliciting the contributions?

What feedback have you had on the way you consult with others?

In what situations are you less likely to consult widely with others?

E!o%ering Ot$ers

Sa!le Questions

Des'ri#e a tie %$en you su''ess&ully e!o%ere( soeone to 'arry out

a tas),

How did you enable them to carry out the work?

How did you follow this instruction up?


T$in)ing o& a s!e'i&i' e4a!le3 $o% (o you norally go a#out !ro.i(ingot$ers %it$ t$e !o%er an( aut$ority to a''o!lis$ a tas)1

What feedback have you had on how successful you were in your

empowering?

When have you been least effective at empowering others in the past?

What sort of accountability did you expect from them?

T$in)ing o& a s!e'i&i' e4a!le3 $o% (o you ty!i'ally go a#out (elegatingtas)s to ot$ers1

What did you do that was particularly effective in your approach to

delegating?

What would you do differently if you had the chance?

How do you think you could improve your delegating approach?

6o% (o you ty!i'ally re%ar( tea e#ers &or t$eir e&&orts1

,ive me a specific example of when it has been particularly important to

reward a team member#



How did you deal with the possible consequences?

When are you less able to reward the efforts of others?

Des'ri#e a tie %$en3 in $in(sig$t3 you 'oul( see t$at you !ro.i(e(

ore (etaile( (ire'tion on an assignent t$an %as ne'essary &or t$e!erson in.ol.e(,

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19/23

What kind of direction did you provide?

How did this affect the person?


What do you consider when deciding whether to give a person detailed

direction versus independence with an assignment?

Tell e a#out a tie %$en a e#er o& your tea a(e a ista)e,

What did you do when you found out?

What was the message you conveyed to him or her?

What were the short+term and long+term consequences for the team

member?

-$at o!!ortunities $a.e you $a( to i(enti&y (e.elo!ent o!!ortunities&or ot$ers,

!hinking of a specific example what action did you take?

What was your role in the process?


Des'ri#e an e4a!le o& $o% you $a.e utili2e( t$e s)ills o& ot$ers in t$e!ast,

How has your ability to match peoples skills with tasks been appraised in the

past?

In what situations have you been less effective at matching responsibilities topeople?

How do your skills in this area compare with a colleague in a similar role?

Managing Per&oran'e

Sa!le Questions

Tell e a#out a situation %$ere you $a.e $a( to anage t$e!er&oran'e o& a tea or in(i.i(ual t$roug$ a !arti'ular assignent,

What were your ob'ectives?

How did you manage through the assignment?

What was the result?

Des'ri#e a (e.elo!ent !lan t$at you $a.e set &or a tea e#er,

How did you set the development plan?


What could have been done differently?

What advice would you give to other managers&supervisors about setting

development plans?

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Tell e a#out a !ro9e't in %$i'$ you $a( to onitor !eo!le0s!er&oran'e,

How helpful were the controls you set in place for monitoring the progress of

others?

What would you do differently if you were placed in a similar situation again? When are you least likely to build checkpoints into your pro'ect plans?

What do you think are the key features of an effective approach to

monitoring progress towards an ob'ective?

6o% (o you assess t$e 'a!a#ilities o& !eo!le *e,g,3 (ire't re!orts3a!!li'ants+1

What methods do you use?

How effective are you?

How do you compare to your colleagues at assessing peoples behavior?

-$at o!!ortunities $a.e you $a( to assess ot$er !eo!le0s !er&oran'e1

How often do you assess individual performance?

What form does this take?

What feedback do you provide?

What advice would you give to others assessing the performance of

individuals?

Des'ri#e a tie %$en ot$ers $a.e #een sur!rise( a#out your

rea'tion7a!!roa'$ to a anageent issue1

Why was your reaction different from normal?

How aware were people of your intentions?

How predictable are you in your management approach compared to your

peers?

-$en $a.e you '$osen to )ee! sensiti.e in&oration to yoursel&1

What made you decide to do this?

Why did you not choose to be open with the information?

How important is openness at work?

Tell e a#out a !erson %it$ %$o you %or)e( t$at you &oun( (i&&i'ultto trust1

Why did you not trust them?

How did you deal with them?

How trusting are you compared with your colleagues?

Tell e a#out t$e last tie t$at you $a( to trust a ne% tea e#er to(o a tas)1

How did you feel about it?

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What happened?

What advice would you give to other managers&supervisors in this situation?

Des'ri#e a tie %$en you $a.e #een una#le to (eli.er on an agree(a'tion,

Why did this happen?

How responsible were you for this?

What were the repercussions?

What did you do to try and overcome the problem?


22/23

How did you know when you had enough information?

What feedback have you had on your use of available information sources?

How does your use of available information sources compare to the

approaches used by your colleagues?

What do you see as being the most important thing to remember whengathering information to solve problems?

=u(geent7 De'ision:a)ing

Sa!le Questions

Des'ri#e to e a 'o!le4 !ro#le3 %$i'$ you re'ently sol.e(,

What made it so challenging?

How did you handle it? What implications did you consider?


Des'ri#e t$e !ro'ess t$at you ty!i'ally use to a)e a &inal (e'ision,

!ell me about an example of how you have applied this process in the past#

How successful was your decision?

In what situations are you unlikely to take a structured approach to your

decision+making?

How would you describe your decision+making approach in relation to yourpeers?

What do you see as being the key to effective decision+making?

Tell e a#out a tie %$en you &oun( it !arti'ularly toug$ to a)e a(e'ision1

What were the circumstances?

How did you handle the decision?

In what sort of situations do you find it harder to make decisions?

How have you coped with these in the past?

5i.e e an e4a!le o& t$e ty!e o& 8uestions you $a.e as)e( in or(er toesta#lis$ t$e &a'ts a#out a !ast situation or !ro#le,

How effective was your fact+finding?

What do you see as being the area you need to develop in terms of your fact+

finding skills?

Des'ri#e t$e last tie t$at you $a( to analy2e a large aount o&in&oration to sol.e a !ro#le,

What feedback did you get on the accuracy of your analysis? How did you incorporate data in your decision?

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In what type of situations are you likely to make decisions on the basis of

intuition our gut feeling?

What type of information do you have most difficulty analy*ing?

Des'ri#e a situation %$ere you $a.e $a( to 'onsi(er a .ariety o&

alternati.es in your (e'ision:a)ing,

What factors did you take into account?

What feedback did you receive on the success of your decision?

What would you have done differently in hindsight?

How do you think you could improve your decision+making approach?

Documents

Competency Based Questions (UN)