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Compass Group PLC:
Catering for Sustainability
Nicki CrayfourdDirector of HSE
Compass Group PLC
Adam LeaverHead of Client Services
Ecometrica
Jennie GleedCorporate Partnerships Manager
CDP
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Who we are
500,000We have more 500,000
great people delivering great
service every day
50We operate in around
50 countries
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Who we are
50,000+We provide services in
more than 50,000
different locations
4bnWe serve more than
4 billion meals a year
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Our regions
All figures relate to the year to 30 September 2013
North America Europe & Japan Fast Growing & Emerging
Revenue £8.150 billion Revenue £6.039 billion Revenue £3.368 billion
Underlying operating profit £657 million Underlying operating profit £420 million Underlying operating profit £242million
47% of Group revenue 34% of Group revenue 19% of Group revenue
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Who we do it for
Business & Industry (B&I) Major sector brands
Providing services to people
in their workplace, plus fine
dining in corporate offices and
at social and hospitality
events
Education Major sector brands
Fuelling young minds and
bodies from kindergarten to
college
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Who we do it for
Healthcare & Seniors Major sector brands
Services to patients/ residents,
staff and visitors
Sports & Leisure Major sector brands
Some of the world’s most
prestigious sporting and leisure
venues, visitor attractions and
social events
Defence, Offshore & Remote Major sector brands
Workplace support in some of the
most demanding terrains in the
world
Who we are
Who we are
• Offices in London, Boston, Edinburghand Montreal
• Clients include 20 FTSE main market-listed companies
• Our Impacts sustainability softwaredeveloped in-house to meet theneeds of organisations recording,verifying and disclosing carbonemissions and sustainability data
• ‘Audit Ready Output’ assurance fromBig 4 auditor, PwC
World’s largest emission factor database
26,000 Factors
48,000 Conversions
From 129 Institutions
Who we do it for
• FTSE-listed companies in UK and leading reporters in North America –over 250 clients in total
• Global coverage with emissions measured in 248 countries
• 2013: helped record and QA 38 million tonnes of carbon with customer data entry users in 134 countries
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Operating a sustainable business is important....
• Identifies potential risks & challenges facing our business
• Helps us to control our operating costs (low margin business)
• Better placed to meet the evolving needs of consumers / clients
• Performance measurement:-
If you can’t measure it
..........you can’t manage it!
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Why did we start on the Reporting journey?
Why bother? It’s not a pain free process!
• Increased transparency: shareholders, clients, colleagues and NGOs
• Challenge and educate ourselves as to how we will cope with threats
arising from climate change
• Understand potential business opportunities arising
• Better equipped to increase efficiency and reduce costs
• Corporate reputation
• Compliance
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Our Reporting Journey
2008• Data collection via spreadsheets from UK business
2009 - 2014• Data collection from Top 10 countries which grew to
Top 20 countries using a web based portal
• Looking at next steps in 2013 – migrated to Ecometrica early in 2014 for 2013/14 reporting
2015 and beyond• Continue to work with specialists to build competency
/ knowledge & improve reporting
• Respond to growing number of client requests for carbon emissions data
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Our Reporting Journey
CDP’s Climate Change Program
CDP Climate & Supply
Chain Program,
CDP Climate, Forests &
Water Programs
2010 2014
Start small... start simple... but GET STARTED!
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Our Reporting Journey
• Top 10 countries corporate offices and fleet vehicles2008
• Top 20 countries corporate offices and fleet vehicles2012
• Top 20 countries corporate offices and fleet vehicles plus selected production sites2014
• [Planned] – top 20 countries corporate offices and fleet vehicles plus all production sites2015
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Help from expert consultants
Founded in 2005
Operations in UK, USA, Spain, Turkey, India
25 staff in UK, 10 in other locations
Small multi-disciplined team, highly experienced
Significant blue-chip experience
Work with 10% of FTSE100
Carbon Clear work with clients to help implement:
A systematic approach to realising long-term commercial value…
...through managing carbon emissions, energy efficiency and sustainability impacts...
...and communicating objectives and achievements to all stakeholders.
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Our Reporting Journey
• A cautious approach means we’ve taken small steps to
reach good reporting for the vast majority of emissions since
the sustainability reporting began in 2008.
– 2014 data represents 95% of Group revenue
• This has led to some complexity in disclosing data with a
changing scope and boundary.
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Why Our Impacts?
• CDP Reports
• Audit Ready Output with PwC assurance
• Flexible data entry
– Ability to prompt external
contacts for data
– Using costs or floor area
where primary data not
available
– The power of the internet
and hiding complexity
from the user
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Why Ecometrica?
• Managed Service
– Reporting and analytics
– Analyst QA for data
– Ongoing support for reporting
• Preparation for future data verification
• Global emissions factors database which intelligently selects
the correct location specific emission factors
Effective Data Collection - Implementation
Compass Group and Ecometrica worked together to agree:
• Scope and Boundary
– Clear guidance on what’s required for MCR and applying GHG protocol
– Understanding Compass Group requirements and being realistic about available resources
• Structure of the Online Questionnaires
– Balance needed for detailed reporting with technical know how of most data entry users and the other pressures on their time
• Process for integration of historical data from old system
– Engagement was iterative
– Agreed a format and process upfront
– Format for migration of historical data etc
– Cross checks
– Explaining difference in emissions between old and new systems
Effective Data Collection - Implementation
• Training and guidance documentation– Our Impacts designed to be easy to use so we’re able to keep training
sessions and guidance documents brief
– Helped by experienced data entry users familiar with the approach for online data entry
• Timescales– Set clear deadlines for the final data and work back
– Communicate clearly to data entry users
– Allow for contingencies if possible
• Outputs– Agree outputs in advance but be flexible
Effective Data Collection - Implementation
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Has it all been worth it?
Resource
Effort
Investment
Third Party / Specialist Expertise
51 D 82 C
90 B
Supplier Risk
Assessment
& StandardsClient
Partnerships
Client
Requests
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Has it all been worth it?
• Mandatory Carbon Reporting and
CDP response disclosure
• New ways of visualising data
• Data granularity
• Improved interaction with staff data entry users
• Improved ability to communicate competency
• Robust data for tender requests and client information
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A reporting evolution......improved transparency
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Next Steps
• Using Our Impacts to collect other non-GHG data
• Working towards a final data set with no further expansion of boundary
• Verification
– Improved data quality
– Better scoring under CDP in future
– Good for other audiences (clients etc)
• Exploring the opportunity for Supply Chain Engagement
We’re on a Journey!
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Questions
• Nicki Crayfourd
Director of HSE
Compass Group PLC
• Adam Leaver
Head of Client Services
Ecometrica
• Jennie Gleed
Corporate Partnerships Manager
CDP
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For more information
Compass Group
www.compass-group.comOur 2012-13 CR report is available here: www.cr13.compass-group.com
(the 2014 report is being finalised and will be available in December 2014)
Ecometrica
www.ecometrica.com
CDP
www.cdp.net
