COMPANY PROFILE - AURA NETWORK€¦ · We are a strong company where specialized high-end personnel work constantly ... Professional Specialist Certified Integration Specialist Certified

Official Business Partner

COMPANY PROFILE

CY2019

Copyright © Aura Network Inc. 2

Company name: Aura Network Inc.

CEO: Hyunjoo Im

Address : #332 LG SEOCHO ECLAT, 71 Banpo-daero 14-gil, Seocho-gu, Seoul, 06651 Republic of Korea

Date of Establishment: April 30, 1999 (18 years)

Type of business: Aura provides Contact Center, Unified Communication, Video Conference and System Integration. Avaya team and customer engagement

Number of employees: 22

Telephone : +82-2-3487-8883

Website: www.auranetwork.co.kr

(Jan, 2019)

Aura Network Inc.


History

Establ ishedGeoLink Co. Ltd.

1999

Converted a corporate name into Aura Network Inc.

Declared the second establ ishment.

2014

Reg istered in Korea Internat ional Trade Associat ion

2000

Developed an IP phoneheadset and acquired EMI , FCC, and CE cert i f icat ions

2007

Developed an IP phoneHeadset set .

2013

Developed select ion S/W and acquired CE cert i f icat ion

2001

Launch ofASTRA R2.0

2019

Established in 1999, we started specializing in developing and producing major products of call center market, changed our corporate name for the second leap in

2014, and are expanding a major business area to consulting, design, build-up, and maintenance of IPT/UC, IPCC, a Video conference system, a Data Networking

system, and an IT system, as an Avaya, Cisco Official Partner.

We are a strong company where specialized high-end personnel work constantly to be the best partner for customers.

R&D Centerestabl ishment

2018


27%Special

41%Advanced

23%Intermediate

Technical Personnel

90%

More than 90% of our staff are professionals with years of diverse experience.

Besides the CEO, major executives are working, whogenerally manage management support, sales andmarketing, and R&D (equivalent to qualified technicalpersonnel in finance and IT). More than 90% of thetotal workforce is a long-standing workforcerecognized as an expert in corporate communications.

MAINTENANCE CONFIGURTIONPRODUCTS PROJECT

More than 60% of the members are engineers. Depending on the customer’s diversebuild-up needs through a professional PM group, we provide a series of services fromconsulting to system design, construction, management, analysis, and training todevelopment, maintenance, and management thereof.

In particular, we feature many highly specialized personnel for the AVAYA system.

Specialized expert group

Holding AVAYA Certificates

ProfessionalSales Specialist

ProfessionalDesign Specialist

ImplementationProfessional Specialist

SupportProfessional Specialist

CertifiedIntegration Specialist

CertifiedSolution Specialist

9%Beginner


27%

41%

23%

9%

▪More than 15 years▪More than 10 years▪More than 5 years ▪Less than 5 years

Manpower composition by technology grade Manpower composition by career

Organizational Chart

Segment Special Advanced Intermediate Elementary Total

Research/planning 1 2 1 - 4

Technology/development

3 4 2 2 11

Sales 2 2 1 - 5

Management - 1 1 - 2

Total 6 9 5 2 22

CEO

Business Management

Planning /marketing

Financial /accounting

Sales

Project

Maintenance

Research /planning

Solution development

Management & Planning

R&D

Sales

Sales support

Technical

Organization


Business Area

Consulting, proposal, system construction, development and maintenance of corporate communication solution through specialized professional members

DATANETWORKING

CONTACTCENTER

IP TELEPHONY& UNIFIED

COMMUNICATIONS

VIDEOCONFERENCE

IT SYSTEMSERVICE


Product Supply Partners

Partners

Business Alliance Partners


Major Customers

SUCCESSFUL BUILD-UP CASE


PBXPrivateBranchExchange

IP TelephonyMG Non- Life Insurance#Build-up of IP Telephony (Small & Mid size)

MG Non-Life Insurance constituted its officewith the AVAYA IP Office product, No.1 productin the medium and small market share in theworld. We optimized the functions that thecustomer needed for the environment of a450-seat office with advantages of low costand high efficiency. We helped MG Non-LifeInsurance to improve the operationmanagement and communication betweenemployees.

Build-Up Period: June ~ July 2016Systems introduced: AVAYA IP OFFICE

E129AvayaLow-CostIP Phone(SIP)

Successful build-up case



PBXPrivateBrancheXchange

IP Telephony / IP Contact Center

IVRInteractiveVoiceResponse

CTIComputer and TelephonyIntegration

CMSCallManagementSystem

RECRecordingSystem

PDSPredictiveDialingSystem

W/BWall Board

T-BankTele Banking System

NMSNetworkMonitoring System

FAXWeb Fax

AppsApplications

Daishin Savings Bank#Build-up of IP Contact Center (Mid & Large Size)#Build-up of IP Telephony

As Daishin Savings Bank moved its head officeto its Myoung-dong new office building, itnewly built the IP telephony systems in 8branches nationwide into the AVAYA system,constituted the IPCC systems into the mainsystem for AVAYA products, and additionallyincluded a variety of solutions. It resulted inimproving customer satisfaction.

Build-up Period: November 2016 ~ June 2017Systems introduced: AVAYA CM, AES, AACC, AAEP, WebFAX,

REC, ERS, NMS, INFO-PUSH, MessengerUC Gateway Softphone, Tele-Banking



Video Conference

AK Chemtech#Build-up of Video Conference (Conference Room)

AK Chemtech has overcome the remotelimitations of the Aekyung Tower and its fourbranches and offices abroad, and hasintroduced Avaya videoconferencingequipment as a means to facilitate smoothmeetings. It offers 1080p 60fps full HD quality,NetSense, H.264SVC and Hi-Profile functionsto overcome low bandwidth networkenvironment and provide high quality image.It can be accessed from mobile and PC as wellas document sharing, and also offers meetingrecording function, which is highly satisfyingfor users.

Build-up Period: October 2018 ~ DecemberSystems introduced: AVAYA Video Conference

Location 1 Location 2 Location 3 Location 4 Location 5

InternalNetwork

PC(Presentation)

PC(Video Client)

VPN VPN

VPN

Overseas



HYUNDAI Consulting &Resources

#Build-up of #ASTRA (CTI, Report, Statistics)

Hyundai Consulting & Resources can use variousfunctions provided by ASTRA, such as counselorreconnection, callback system, and customerinformation screen popup function, toimplement the Hybrid CTI function and extractvarious phone usage statistics about 1,000employees .

Build-up Period: April 2018 ~ August 2018Systems introduced: ASTRA

PBX

① Call Connection

Customer information Screen popup

CTI

② Incoming call alert ⑥ Call connection / customer information screen popup

Agent APP2nd recipient1st recipient

⑤ When picking up or transferring

Customer

DB④ Customer information Search & link

③ Collect customer information Connection

SOULTIONS


Solution (IPT/UC)

Supplied Enterprise IPT / UC system for collaboration

K165/K175K155B179B159 B169 B189 B109 H249H229 H2391616-I1603SW-I1603-I 1608-I BM32J179J139J129 J169 JBM24


Solution (IPCC)

Supply system for next generation customer center construction

Chatbot Multimedia Cloud Agent Big Data SNS Video Phone

L119 L129 L139 L149 L159

Headset


Solution (Video Conference)

Ultra-high-resolution sharpness, minimum bandwidth, image restoration technology, video conferencing solution

Mobile PC Web-basedSmall & Mid Size Conference RM

Mobile Video / Document Share PC Video Conference / Chatting Conference Room / PC Document Share CODEC Video Conference

Large Size Conference RM


Solution (Data Networking)

Provided stable data network system based on IP

Router SwitchWireless

LAN

Security Software ServerLAN/WAN NETWORKING

(VIOCE / DATA)


Solution (CTI Developed with its own technology )

Its development engine, sophisticated web-based, powerful performance, reasonable amount, various detailed statistical reports

DashboardWEB based

MonitorWEB-based real-time integrated situation


A rational and powerful system that has the next generation structure design and engine source

STRONG POINT



Improved work efficiency through stable telephone system operation and introduction of next-generation communication means

COMPONENT


auranetwork.co.kr [email protected] +82 2 3487 8883

Ver 2

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Aura Network Inc.

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COMPANY PROFILE - AURA NETWORK€¦ · We are a strong company where specialized high-end personnel work constantly ... Professional Specialist Certified Integration Specialist Certified