COMPANYCORPORATE

PROFILE

2Optima Telekom

CompanyProfil e

Frontrunner of telecom market liberalization in Republic of Croatia 3

Nationally distributed telecommunication network 4

Service for all 5

Desirable employer 5

Presence on capital market 5

Vision 6

Mission 6

Values 6

Optima portfolio 9

Business users 10

Business reports 10

Corporative governance 11

Basic information 11

Shareholders 12

Contacts 13

3Optima Telekom

CompanyProfil e

Korporativni profilFrontrunner of telecom market liberalization in Republic of Croatia

Optima Telekom, one of the leading telecommunications operator on Croatian market,

provides service of fixed telephony, internet access and digital television (IPTV) on territory

of the entire Republic of Croatia. From its foundation in 2004 and providing first commercial

call in 2005, Optima Telekom has used the possibilities of liberal telecommunications

market and in short term became forerunner of change. It entered history as telecom that

brought to citizens and organizations in Croatia the choice of operator and communication

solutions under favourable terms.

4Optima Telekom

CompanyProfil e

Nationally distributed telecommunication network

In fifteenth year of commercial work, telecommunication network of Optima, based on

IP technology, is present with full spectrum of telecommunication services in more than

100 Croatian cities. Current market potential of over half a million connections is linked by

more than 3.000 km of own optical network.

5Optima Telekom

CompanyProfil e

Service for all

Citizens are offered a possibility to choose integrated voice services, broadband internet,

IP television and video content. Full and unique business technical solutions are built for

companies in order to lower telecommunication costs with benefit of introducing new

services to business.

Optima Telekom is a proud owner of international certificate of information security qual-

ity management, ISO/IEC norm 27001:2013, quality management certificate, ISO norm

9001:2015 and environmental management certificate ISO norm 14001:2015, which con-

firm alignment of security management system and telecommunication services quality

management system in accordance with highest global ecological standards. Strong ori-

entation of the company towards users is confirmed by certificate ISO 18295:2017 in pos-

session of Optima Telekom contact centre.

Desirable employer

Power of Optima is in highly motivated employees, half of which has a higher education.

Total number of employees on the group level is around 350.

Presence on capital market

After inaugurated issue of corporate bonds at beginning of 2007, there was also a second

step via initial public stock offering. So, from January 2008, stocks of Optima Telekom are

officially listed on Zagreb stock exchange.

6Optima Telekom

CompanyProfil e

Vision

Optima Telekom wants to give to each Croatian family a possibility to choose integrated

telecommunication voice, data, internet and video content services, while offering to Cro-

atian companies quality communications services, improved by new possibilities that will

enhance their competitiveness and efficacy.

Mission

Introducing effective and modern telecommunication solutions under favourable terms, we

enable faster, more efficient and pleasant communication. We want to be close to our cus-

tomers, understand their wishes and needs and respect their suggestion and complaints.

Values

In stride with global thinking and technologies, Optima creates added values on fixed tele-

phony market in Republic of Croatia and corporative culture. Thanks to its market position,

business approach, behaviour and technological possibilities, Optima earns the trust of

numerous users, suppliers and partners.

Key values of Optima are:

• HEARTILY - encouraging people to acknowledge what is really important and to fight for it

• LOCAL - knowing and investing into local community

• FIXED - nourishing fixed and firm connections in life and communication

• FOR THE FUTURE - investing into technology, environment and people

• CHALLENGING - challenging people to question what is really important to them

7Optima Telekom

CompanyProfil eIn more than 100 Croatian cities, with more

than 3.000 km of optical network, towards…

April 2004Optima Telekom is founded

June 2005Optima Telekom signed the

first contract with private

user and has performed

first alternative commercial

telephone call

June 2008Achieved number of 175 active coloca-

tions and the number of potentially

available connections passed half a

million (557.356) which represents

more than 30% of available

connections in Republic

of Croatia

September 2009 Optima digital television service

launched - OptiTV

November 2014Optima Telekom became owner of

international certificate for infor-

mation security quality manage-

ment. ISO/IEC norm 27001:2013

and quality management certifica-

te, ISO norm 9001:2008

February 2014Contact centre of Optima

Telekom, first in the region,

received certificate EN 15838

8Optima Telekom

CompanyProfil e…achieved market share and still number

two operator of fixed telephony in Croatia.

September 2015New image of Optima Telekom

due to 10 years market presence

October 2015Award for best call centre employee

in Croatia from Contact Centre

Academy

June 2016ICT solutions and services launched

August 2017Merger of H1 Telekom to Optima

Telekom

May 2019Package on optical network

launched

9Optima Telekom

CompanyProfil e

Optima portfolio

— Business users

Optima-LAN Office

package

Video surveillance

Data services

Rent of multi-

functional devices

Biz2Office package

Mailhosting

Constant internet access

Broadbandto office

CloudFax

Webhosting

BusinessTrunking

Virtual private server

Contact centre

Antivirus solutions

Office365

Halo Surf package

Wi-Fisolutions

0800free line

Provider colocation

Tariff options

Optima CLUB

Wireless Wi.Fi signal

extender

TV options (extra

programme packages)

DuoiPol packages

Re-commen-

dations

Independent internet

Optics

Video store

DUO packages

TRIO packages

— Private users

10Optima Telekom

CompanyProfil e

Business users

In today’s world, there is no part of industry in which Optima Telekom has not found its

users. Optima Telekom can find its users in following activities:

— City and state government

— Financial services

— Hotels

— Intellectual services

— Media on national and regional level

— Production, agriculture and develop-

ment

— Sport

— Telecommunication and IT

— Transport

— Sales

— Tourism

— Associations

— Catering

— Embassies and foreign representatives

— Health care

— Science

Business reports

— Business financial markets are available on web address:

— www.optima.hr/info/financijska-izvjesca in Croatian and English language.

11Optima Telekom

CompanyProfil e

Corporate governance

Basic information

SUPERVISORY BOARD Igor Vavro — chairman

Ariana Bazala-Mišetić — deputy chairman

Ana Hanžeković — member

Rozana Grgorinić — member

Jelena Noveljić — member

Blaženka Klobas — member

Silvija Tadić — member

Igor Radojković — member

Suzana Čepl — member employee representative

BOARD OF DIRECTORS Boris Batelić — chairman

Tomislav Grmek — member

Tomislav Tadić — member

OT – Optima Telekom Inc. is part of HT group

IBAN broj HR3023600001101848050 opened

at Zagrebačka banka Inc. Zagreb, Trg bana Josipa Jelačića 10

EUID HRSR.040035070

Commercial Court in Zagreb

MBS 040035070

OIB: 36004425025

Share capital amounts to: HRK 694.432.640,00 and has been paid in full

Number of Shares is 69.443.264 nominal value of HRK 10,00 each

12Optima Telekom

CompanyProfil e

Shareholders

Majority owner of Optima Telekom is Zagrebačka banka Inc. with 36,90% of shares. HT

Holding ltd. owns 17,41% while remaining 45,69% is in the hands of private and institutional

investors.

Share capital amounts to: HRK 694.432.640,00. Number of Shares is 69.443.264 nominal

value of HRK 10,00 each.

Shareholder structure

on 21 October 2019

Movement of value of securities can be tracked on internet pages of Zagreb Stock Exchange

under mark OPTE. Based on recommendations of Codex for corporate governance by

Croatian Financial Services Supervisory Agency (HANFA) and Zagreb Stock Exchange (ZSE),

Optima Telekom provides equal treatment to all shareholders regardless of the size of their

shares, runs transparent business and publishes information on company business publicly.

Zagrebačka banka Inc. 36,90%

HT Holding ltd. 17,41%

PPrivate and institutional investors 45,69%

13Optima Telekom

CompanyProfil e

REGION EASTOsječko-baranjska county, Vukovarsko-srijemska county, Požeška county, Virovitičko-podravska county, Brodsko-posavska county

OT- Optima Telekom incVinkovačka 2, OsijekT +385 31 492 999F +385 31 554 620

Optima Centre OSIJEK Vijenac Jakova Gotovca 1Tel. 031 555 113

REGION SOUTHZadarska county, Šibensko-kninska county, Splitsko-dalmatinska county, Dubrobačko-neretvanska county

OT- Optima Telekom incVinkovačka 19, SplitT +385 21 492 899F +385 21 492 829

Optima Centre SPLIT City Center One, Vukovarska 207 Tel. 021 599 940

Optima Centre ZADARZrinsko-Frankopanska 3Tel. 023 492 860Tel. 023 494 634

Contacts

HEADQUARTERS – COMPANYMANAGEMENT BOARD OT- Optima Telekom incBani 75a, Buzin, ZagrebT +385 1 54 92 699F +385 1 54 92 019

REGION NORTHCity of Zagreb, Zagrebačka, Međimurska, Varaždinska, Bjelovarsko bilogorska, Sisačko moslavačka, Karlovačka, Koprivničko križevačka, Krapinsko zagorska

OT - Optima Telekom incBani 75a, Buzin, ZagrebT +385 1 54 92 699F +385 1 54 92 019

Optima Centre ZAGREBImportanne Galleria, Trg Drage Iblera 10Tel. 01 601 1116

REGION WESTPrimorsko goranska county, Istrian county, Ličko senjska county

OT- Optima Telekom incAndrije Kačića Miošića 13, RijekaT +385 51 492 799T +385 51 554 651F +385 51 492 709

Optima Centre RIJEKAJelačićev trg 1 bTel. 051 555 061