Comfort:Weebly Originals:Caregiver Process:Pre-Hire Process:Interviewer Pkt #1 - Originals:1 - Comfort Keepers Services.doc

Our vision is for the Comfort Keepers name to “speak for itself” by being the preferred in-home care provider and employer.

Our mission to provide our COMFORT KEEPERS FAMILY with the highest level of quality of life that is achievable.

We shall treat our Family Members with the respect and dignity they deserve. Our services are designed for those individuals or couples that may require some assistance with their daily tasks of living. This assistance makes it possible to live comfortable in the privacy of their own home. COMPANIONSHIP CARE SERVICES

v Conversation and companionship v Meal preparation v Light housekeeping v Errand and transportation services v Grocery shopping v Respite and relief for family v Assistance with reminders v Grooming and dressing guidance v Laundry and linen washing v Recreational activities and crafts v Help maintain home safety and appropriate home emergency interventions PERSONAL CARE SERVICES

v Bathing: bed, tub, shower v Hair care, shampoo, and routine skin care v Shaving (no straight edge razor) v Dressing and undressing v Oral hygiene and denture care v Incontinence Care v Assist with use of bedpan, urinal and commode v Empty urinary collection bag or ostomy bag v Transferring and positioning v Assist with mobility and ambulation v Feeding assistance v Nail Care (nail color only, no cutting or filing)

Taking Care of You

Comfort Keepers offers a variety of benefits to our valuable employees

v Flexible hours, based on your availability v Paid Bi-Weekly - Chase Pay Card or Direct Deposit Available v Double Pay Holidays v Competitive Pay with Opportunities for Shift Differentials v Paid Training v Comfort Keepers shirts and supplies provided v Generous Referral Bonuses for Caregivers and Clients v Workplace Banking at US Bank v Free enrollment at metro-area YMCA v 401(K) Retirement Savings Plan v Reimbursement for Flu Shots v Tuition Reimbursement for CNA Classes v Discounted Zoo Memberships v Discounts At Verizon Wireless v Online Access to Schedules, Paperwork and Training

With questions regarding benefits,

Contact Comfort Keepers (402) 991-9880 / (712) 256-5800

Comfort:Weebly Originals:Caregiver Process:Pre-Hire Process:Interviewer Pkt #1 - Originals:2 - Initial Interview Questions.doc

INITIAL INTERVIEW QUESTIONS

0BApplicant’s Name: ___________________________________ Position: _______________________ Interviewer’s Name: ______________________________________ Date: _________________________

1. Please review your availability with me. (Confirm that it matches CK needs and what they

have previously provided.) q Yes q No If the applicant is unwilling to work the hours you need or has other problems meeting basic criteria, diplomatically close the interview by telling him/her that the most qualified applicants will be contacted.

2. “Do you have any” or “Tell me about your” experience in home care (or as a C.N.A.)?

_______________________________________________________________________ Why do you think you would make a good Comfort Keeper?________________________ _______________________________________________________________________

3. (If has experience) Tell me about a time you had a difficult client to deal with. Why was it difficult and how did you resolve the issue? _______________________________________________________________________

_______________________________________________________________________

4. How many days did you call in sick in the last 6 months? _________________________

_______________________________________________________________________

5. Have you ever been fired or asked to resign from a job? Explain. __________________ _______________________________________________________________________

6. What did you like most about your last job?_____________________________________ _______________________________________________________________________

7. What are you looking for from an employer? ___________________________________ _______________________________________________________________________

8. What are your strengths? Weaknesses? (Areas you could Improve in) ______________ _______________________________________________________________________ _______________________________________________________________________

Comfort:Weebly Originals:Caregiver Process:Pre-Hire Process:Interviewer Pkt #1 - Originals:2 - Initial Interview Questions.doc

9. What would your last boss say about you? _____________________________________

10. How would you describe him/her? ___________________________________________

Let’s do a little role playing. I’m going to ask you how you would handle a couple different situations.

In your training as a Comfort Keepers, you are instructed that you may not count out medication. I am your client and I inform you my daughter left town and forgot to fill their medication box. I need my medication immediately or go into a seizure. What would you do? (Probe for at least 3 responses)

1.) _____________________________________________________________________ 2.) _____________________________________________________________________ 3.) _____________________________________________________________________

You are assigned to a difficult client who does not want you there, but his family wants him to have help. How will you win him over?

____________________________________________________________________________

____________________________________________________________________________

You are at new client and they ask you to perform a task that you you feel uncomfortable doing. How will you handle this?

____________________________________________________________________________ ____________________________________________________________________________ They then tell you other caregivers do it: How will you handle this?

____________________________________________________________________________ ____________________________________________________________________________

Tell me a little bit about you?_____________________________________________________

Why should Comfort Keepers hire you? ____________________________________________________________________________

Comfort:Weebly Originals:Caregiver Process:Pre-Hire Process:Interviewer Pkt #1 - Originals:4A -Companion Probationary Job Offer Letter.doc

Companion Job Offer Understanding – Probationary Period For: ____________________ From: Comfort Keepers Job Title: Companion - Comfort Keeper Salary: Comfort Keepers would like to offer you a position as a Companion Comfort Keeper. This offer is contingent upon several factors including successful completion of a positive reference check, background investigation, and DMV Driver’s Report. We would like to remind you that your employment with Comfort Keepers is at-will. This means that neither you nor Comfort Keepers has entered into a contract regarding the duration of your employment. There are no guarantees of employment hours. This offer is valid for the first 90 days of employment. If you meet the expectations of your probationary period, you will be offered a permanent position with Comfort Keepers.

$ Per Hour

$ 1 Hr Visit (Base + $3.00)

$ 2 Hr Visit (Base + $10.00)

$ 8.00 Training/Travel $9.00 on 1/1/16

Applicant Company Representative

Date Date

Comfort:Weebly Originals:Caregiver Process:Pre-Hire Process:Interviewer Pkt #1 - Originals:5 - Relias Learning Instructions.xls

Comfort KeepersRelias LearningLog On Instructionswebsite address: comfortkeepers.training.reliaslearning.com

Your Employee ID is the first 4 of your last name, last 4 of SS#

When you log-in, you will see several assignments under the Current training TabIf you do not see the assignment under the current training tab, search in +add a courseThe following need to be completed prior to working your first shift:

1 An Introduction to Infection Control2 HH HIPAA Privacy Rule Component3 HH HIPAA Security Rule4 HH Workplace Safety5 On-Boarding Session I - In The Home6 On-Boarding Session II - Personal Services7 On-Boarding Session III - Community Involvement

password is the first 4 letters of your last name and the last 4 digits of your social security number

Fill in your LAST name only

ALLASSIGNMENTSAREDUEIMMEDIATELYANDSHOULDBE100%COMPLETEPRIORTOWORKING

YOURFIRSTSHIFT.