COMPANION VOLUME IMPLEMENTATION GUIDE · 2019-11-19 · Companion Volume Implementation Guide 3 ABOUT AUSTRALIAN INDUSTRY STANDARDS Australian Industry Standards (AIS) provides high-quality,

COMPANION VOLUME IMPLEMENTATION GUIDE TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE

Release 6.0

Companion Volume Implementation Guide 2

CONTENTS ABOUT AUSTRALIAN INDUSTRY STANDARDS .............................................................................. 3

OVERVIEW INFORMATION ............................................................................................................. 3 Version control and modification history ............................................................................................. 3 Training Packages, the Australian Qualifications Framework and competency standards ........ 15 Summary of the TLI Transport and Logistics Training Package ...................................................... 16 Australian Qualifications Framework qualifications, Skill Sets and Units of Competency in the TLI Transport and Logistics Training Package ................................................................................... 18 Qualification mapping information ..................................................................................................... 42 Skill Sets mapping information ............................................................................................................ 42 Unit of competency mapping information ........................................................................................ 43 Prerequisite Units of Competency ...................................................................................................... 43 Imported units and their Prerequisite units ...................................................................................... 43 Key work and training requirements in the industry ....................................................................... 53 Regulation and licensing implications for implementation ............................................................. 53

IMPLEMENTATION INFORMATION .............................................................................................. 56 Key features of the Training Package and the industry that will impact on the selection of training pathways .................................................................................................................................. 56 Industry sectors and occupational outcomes of qualifications ...................................................... 56 Qualifications entry requirements ...................................................................................................... 58 Pathways advice .................................................................................................................................... 59 Access and equity .................................................................................................................................. 60 Foundation Skills ................................................................................................................................... 61 Health and safety implications in the industry .................................................................................. 62 Resources and equipment relevant to the Training Package .......................................................... 62 Legal considerations for learners in the workplace/on placements .............................................. 62 Range of Conditions .............................................................................................................................. 63 Links ........................................................................................................................................................ 63

ATTACHMENT A: QUALIFICATION MAPPING .............................................................................. 63

ATTACHMENT B: SKILL SETS MAPPING ....................................................................................... 63

ATTACHMENT C: UNITS OF COMPETENCY MAPPING ................................................................. 63

ATTACHMENT D: SUMMARY OF QUALIFICATION LICENSING/REGULATORY INFORMATION . 64

ATTACHMENT E: TRAINING PACKAGE PATHWAYS ADVICE ........................................................ 67

ATTACHMENT F: IMPLEMENTATION ADVICE .............................................................................. 77

ATTACHMENT G: COMPANION VOLUME IMPLEMENTATION GUIDE ...................................... 688 Quality Assurance Process ................................................................................................................. 688

ATTACHMENT H: COMPANION VOLUME IMPLEMENTATION GUIDE TEMPLATE ................... 689


ABOUT AUSTRALIAN INDUSTRY STANDARDS Australian Industry Standards (AIS) provides high-quality, professional secretariat services to eleven Industry Reference Committees (IRCs), in our role as a Skills Service Organisation (SSO).

The eleven allocated IRCs incorporate Gas, Electricity, Electrotechnology, Corrections, Public Safety (including Police, Fire Services and Defence), Water, Aviation, Rail, Maritime and Transport and Logistics industries. AIS supports these important industry sectors using our world-class in-house capability and capacity in technical writing, quality assurance, project management and industry engagement in the production of training packages.

AIS was established in early 2016, 20 years after its predecessor the Transport and Logistics Industry Skills Council (TLISC) was established in 1996. More information about AIS can be found at www.australianindustrystandards.org.au

We support industry growth and productivity through our modern innovative approach to establishing skills standards

We provide high-quality, professional secretariat services to help our allocated IRCs develop the skills that industry needs

We partner with industry to shape the workforce of the future.

OVERVIEW INFORMATION This Companion Volume Implementation Guide (CVIG) is designed to assist assessors, trainers, Registered Training Organisations (RTOs) and enterprises in delivering the TLI Transport and Logistics Training Package Release 6.0. It provides advice about the structure of the Training Package; its key features and useful links to more detailed information on a range of related topics.

VERSION CONTROL AND MODIFICATION HISTORY

Training Packages are dynamic documents and are amended periodically to reflect the latest industry practices. Training Packages are version controlled so it is essential that the latest release is always used.

In the version control and modification history table below, the latest information is provided first.

Release Number

Release Date Comments

6.0 Pending This is the sixth release of this Training Package. 19 Revised Qualifications TLI20119 Certificate II in Logistics


Release Number Release Date Comments

TLI20219 Certificate II in Road Transport Terminal Operations

TLI20319 Certificate II in Stevedoring TLI20419 Certificate II in Warehousing Operations TLI30119 Certificate III in International Freight Forwarding

(Operator) TLI30219 Certificate III in Stevedoring TLI30319 Certificate III in Supply Chain Operations TLI30419 Certificate III in Waste Driving Operations TLI40119 Certificate IV in Driving Operations TLI40219 Certificate IV in International Freight Forwarding

(Senior Operator) TLI40319 Certificate IV in Logistics TLI40419 Certificate IV in Stevedoring Operations TLI40519 Certificate IV in Traffic Control Room Operations TLI40619 Certificate IV in Warehousing Operations TLI50119 Diploma of International Freight Forwarding TLI50219 Diploma of Logistics TLI50319 Diploma of Deployment Logistics TLI50419 Diploma of Materiel Logistics TLI60119 Advanced Diploma of Deployment Logistics 16 SSO Upgrade Qualifications TLI21216 Certificate II in Driving Operations TLI22418 Certificate II in Furniture Removal TLI31216 Certificate III in Driving Operations TLI31918 Certificate III in Mechanical Rail Signalling TLI32815 Certificate III in Rail Yard Coordination TLI33118 Certificate III in Rail Customer Service TLI33215 Certificate III in Terminal Train Driving TLI33316 Certificate III in Furniture Removal TLI40115 Certificate IV in Rail Safety Investigation TLI40118 Certificate IV in Transport Scheduling TLI42215 Certificate IV in Rail Network Control TLI42415 Certificate IV in Rail Safety Management TLI42615 Certificate IV in Train Driving TLI50618 Diploma of Rail Operations Management TLI50716 Diploma of Bus and Coach Operations TLI50816 Diploma of Customs Broking 21 SSO Upgrade Skill Sets TLISS00099 Logistics Product Management Skill Set TLISS00155 Road Safety Skill Set TLISS00156 Tow Truck Driver Skill Set TLISS00157 Road Transport Driver Skill Set TLISS00158 Chemical Tanker Driver Skill Set TLISS00160 LP Gas Tanker Driver Skill Set TLISS00161 Owner Driver Skill Set



TLISS00163 Complier/Classifier Skill Set TLISS00164 International Freight Forwarding Skill Set TLISS00169 Stevedoring Clerical Skill Set TLISS00170 Stevedoring Crane Operations Skill Set TLISS00171 Stevedoring Equipment Controller Skill Set TLISS00172 Stevedoring Equipment Operations/Light Load

Shifting Skill Set TLISS00173 Stevedoring Equipment Operations/Specialised

Load Shifting Skill Set TLISS00175 Stevedoring Operation Induction and Safety

Skill Set TLISS00176 Stevedoring Reefer Skill Set TLISS00177 Stevedoring Ship Mounted Crane Operations

Skill Set TLISS00178 Stevedoring Team Leader Skill Set TLISS00180 Mobile Crane Operations Supervisor Skill Set TLISS00181 Open Road Operator Skill Set TLISS00182 Road Tunnel Operator Skill Set 16 New Skill Sets TLISS00186 Conduct Autonomous Rail Traffic Operations

Skill Set TLISS00187 Coordinate Pooled Equipment Skill Set TLISS00188 Digital Supply Chain Operations Skill Set TLISS00189 Digital Supply Chain Supervision Skill Set TLISS00190 Establish Blockchain Skill Set TLISS00191 Establish Digital Supply Chain Skill Set TLISS00192 Global Supply Chain Operations Skill Set TLISS00193 Human Factors in a Rail Environment Skill Set TLISS00194 Manage Autonomous Rail Traffic Operations by

Network Control Skill Set TLISS00195 Manage Supply Chains Skill Set TLISS00196 Management of Human Factors in a Rail

Environment Skill Set TLISS00197 Monitor Supply Chain Operations Skill Set TLISS00198 Operate Pooled Equipment Skill Set TLISS00199 Supply Chain Financial Management Skill Set TLISS00200 Supply Chain Stock Control Skill Set TLISS00201 Value Chain Analysis Skill Set 1 Revised Skill Set TLISS00202 Stevedoring Gantry and Bridge Crane

Operations Skill Set 24 New Units of Competency TLIB0004 Coordinate pooled equipment TLIB0005 Operate pooled equipment TLIB0006 Prepare and monitor automated operations



TLIB0007 Respond and rectify rail traffic autonomous operations

TLIC0005 Closing down rail traffic from autonomous operations

TLIC0006 Setting up rail traffic for autonomous operation TLIF0013 Manage the impact of human

capabilities/limitations on human performance in a rail environment

TLIF0015 Recognise the impact of human capabilities/limitations on human performance in a rail environment

TLIK0002 Managing autonomous rail traffic operations by network control

TLIX0005X Administer market supply systems TLIX0006 Apply and monitor biosecurity policies and

procedures TLIX0007X Build digital supply chain capability in the

workforce TLIX0009X Employ digital supply chain risk management

practices TLIX0010X Enable traceability in supply chains TLIX0011X Establish blockchain in supply chains TLIX0012X Lead digital supply chain implementation TLIX0014X Manage customer focussed supply chain TLIX0015X Manage fundamental aspects of supply chains TLIX0016X Manage outsourced supply chain operations TLIX0017X Manage supply chain mass customisation TLIX0018X Monitor compliance in digital supply chains TLIX0019X Monitor digital supply chain services TLIX0020X Monitor ethical supply chain practices TLIX0021X Work with global supply chains 39 Revised Units of Competency TLIA0003 Complete and check import/export

documentation TLIA0004 Complete receival and despatch documentation TLIA0005 Connect and disconnect reefer units TLIA0006 Coordinate goods to bond premises TLIA0007 Coordinate stevedoring clerical functions TLIA0008 Coordinate stocktakes TLIA0009 Coordinate terminal/wharf equipment operations TLIA0010 Identify goods and store to specifications TLIA0011 Implement and monitor stevedoring regulations TLIA0012 Lash and unlash cargo TLIA0013 Maintain container and freight records TLIA0014 Organise and monitor terminal/wharf operations TLIA0015 Organise receival and despatch operations TLIA0016 Organise warehouse records operations



TLIA0017 Process receipt and delivery of containers and cargo

TLIA0018 Transfer cargo TLID0003 Control lift and movement of crane TLID0004 Direct crane operations TLID0005 Monitor crane operations TLID0006 Move materials mechanically using automated

equipment TLID0007 Operate specialised load shifting equipment TLID0008 Shift loads using bridge or gantry crane TLID0009 Shift loads using cranes TLID0010 Shift loads using ship mounted crane TLID0011 Use bulk transfer equipment (dry) TLIE0003 Consolidate manifest documentation TLIE0004 Maintain freight records TLIE0005 Undertake rigger/dogger and operators

communications TLIF0009 Ensure the safety of transport activities (Chain of

Responsibility) TLIF0010 Identify factors to reduce road harm TLIF0011 Identify interactions with other road users TLIF0012 Implement and coordinate accident-emergency

procedures TLIF0014 Monitor the safety of transport activities (Chain of

Responsibility) TLIF0016 Working at height in the stevedoring industry TLIO0002 Apply and monitor workplace security

procedures TLIO0003 Follow security procedures when working with

goods and cargo TLIX0004X Administer inventory systems TLIX0008 Comply with biosecurity border clearance TLIX0013X Maintain stock control and receivals

48 SSO Unit of Competency Upgrades TLIA1001 Secure cargo TLIA4005 Check and evaluate records and documentation TLIA5059 Plan and organise the international forwarding of

freight by sea and multimodal transport TLIA5060 Plan and organise the international forwarding of

freight by air transport TLIA5061 Plan and organise the international forwarding of

freight by road and rail transport TLIB2001 Check and assess operational capabilities of

equipment TLIB2079 Set up and secure a towing situation TLIC0003 Operate LP gas tanker



TLIC1051 Operate commercial vehicle TLIC2002 Drive light rigid vehicle TLIC3003 Drive medium rigid vehicle TLIC3004 Drive heavy rigid vehicle TLIC3005 Drive heavy combination vehicle TLIC3036 Apply safe car driving behaviours TLIC3037 Apply safe heavy vehicle driving behaviours TLIC3042 Operate coach/bus TLIC3063 Operate vehicle carrying special loads TLIC4006 Drive multi-combination vehicle TLIE0002 Process workplace documentation TLIE2007 Use communications systems TLIE3004 Prepare workplace documents TLIE3023 Use electronic communication systems TLIE5020 Apply knowledge of freight forwarding

documentation and permits TLIF0077 Demonstrate knowledge of risk factors and

consequences in interacting with other road users TLIF0078 Recognise motor vehicle road crash risks and

post-crash actions TLIF0079 Select a safe vehicle TLIF2006 Apply accident-emergency procedures TLIF3013 Coordinate breakdowns and emergencies TLIF3085 Apply local incident response procedures TLIF4069 Monitor and respond to traffic flow TLIF4070 Operate fire and life safety system within a tunnel TLIF4095 Apply work health and safety requirements for

driving operations TLIF4108 Implement traffic management plan in the

transport industry TLIF5020 Manage emergencies TLIK2010 Use infotechnology devices in the workplace TLIL5062 Apply knowledge of logistics, storage and

distribution to international freight forwarding TLIL5063 Review contracts, insurance, risk and liability in an

international freight forwarding context TLIL5064 Manage international special freight transport

services including dangerous goods and special cargo TLIM0002 Conduct heavy vehicle learner driver training TLIM4001 Develop safe car driving behaviours in others TLIM4002 Develop safe heavy vehicle driving behaviours in

others TLIO0001 Undertake emergency response action to a

security threat TLIO3012 Manage disruptive and/or unlawful behaviour TLIO5020 Advise on and manage security and safety in

international freight transport TLIP4038 Monitor a supply chain operation



TLIU1009 Monitor plant and equipment in an environmentally sustainable manner

TLIU3014 Operate vehicle in an environmentally sustainable manner

TLIX0001 Determine tariff classification of goods

5.1 27 September 2019

Minor update to reflect wording changes to licencing Units of Competency:

TLILIC0002 Licence to operate a vehicle loading crane TLILIC0005 Licence to operate a boom-type elevating work

platform TLILIC0006 Licence to operate a bridge and gantry crane TLILIC0007 Licence to operate a derrick crane TLILIC0008 Licence to operate a non-slewing mobile crane

(greater than 3 tonnes capacity) TLILIC0009 Licence to operate a portal boom crane TLILIC0010 Licence to operate a slewing mobile crane (up

to 20 tonnes) TLILIC0013 Licence to operate a slewing mobile crane (up

to 60 tonnes) TLILIC0014 Licence to operate a slewing mobile crane up to

100 Tonnes TLILIC0015 Licence to operate a slewing mobile crane (over

100 Tonnes)

5.0 Thursday

13 September

2018

This is the fifth release of this Training Package

Two (2) updated qualifications

TLI30118 Certificate III in Mobile Crane Operations TLI40218 Certificate IV in Mobile Crane Operations Five (5) updated qualifications with updated imported units TLI33118 Certificate III in Rail Customer Service TLI41218 Certificate IV in Transport and Logistics (Road

Transport - Car Driving Instruction) TLI41318 Certificate IV in Transport and Logistics (Road

Transport - Heavy Vehicle Driving Instruction) TLI41418 Certificate IV in Transport and Logistics (Road

Transport - Motorcycle Riding Instruction) TLI50618 Diploma of Rail Operations Management Thirteen (13) revised Units TLILIC0002 Licence to operate a vehicle loading crane

(capacity 10 metre tonnes and above) TLILIC0003 Licence to operate a forklift truck TLILIC0004 Licence to operate an order picking forklift

truck TLILIC0005 Licence to operate a boom-type elevating work

platform (boom length 11 metres or more)



TLILIC0006 Licence to operate a bridge and gantry crane TLILIC0007 Licence to operate a derrick crane TLILIC0008 Licence to operate a non-slewing mobile crane

(greater than 3 tonnes capacity) TLILIC0009 Licence to operate a portal boom crane TLILIC0010 Licence to operate a slewing mobile crane (up

to 20 Tonnes) TLILIC0011 Licence to operate a reach stacker (greater than

3 tonnes capacity) TLILIC0013 Licence to operate a slewing mobile crane (up

to 60 Tonnes) TLILIC0014 Licence to operate a slewing mobile crane (up

to 100 Tonnes) TLILIC0015 Licence to operate a slewing mobile crane (over

100 Tonnes)

4.0 Wednesday

4 July 2018

This is the fourth release of this Training Package

One (1) new qualification: TLI40118 Certificate IV in Transport Scheduling

One (1) revised qualification: TLI20118 Certificate II in Road Transport Terminal

Operations One (1) new Skill Set: TLISS00183 Safety Critical Communications Skill Set

Nine (9) new units: TLIB0001 Perform inspection and basic maintenance on

plant and equipment in the transport industry TLIE0001 Apply effective stakeholder engagement TLIF0008 Apply safety critical communications in the rail

environment TLIH0001 Apply efficient journey planning principles TLIH0002 Implement effective contingency planning TLII0003 Optimise delivery service TLIK0001 Using telematics and technology data effectively

in transport scheduling TLIL0001 Apply effective staff and resource allocation TLIPC0001 Prepare for work in the road transport industry

Six (6) revised units: TLIB0002 Carry out vehicle inspection TLIB0003 Use and maintain minor mechanical equipment TLID0001 Load and unload vehicles carrying special loads TLID0002 Care for livestock in transit TLIE0002 Process workplace documentation



TLIO0001 Undertake emergency response action to a security threat

SSO changes due to the above new and revised units:

Twelve (12) Qualifications had major upgrades: o TLI21918 Certificate II in Track Protection o TLI22318 Certificate II in Rail Customer Service o TLI22418 Certificate II in Furniture Removal o TLI31418 Certificate III in Rail Driving o TLI31718 Certificate III in Mobile Crane Operations o TLI31918 Certificate III in Mechanical Rail Signalling o TLI32318 Certificate III in Electric Passenger Train

Guard o TLI32918 Certificate III in Tram or Light Rail

Infrastructure o TLI33018 Certificate III in Heritage Locomotive

Assistant or Steam Locomotive Fireman o TLI33418 Certificate III in Waste Driving Operations o TLI33518 Certificate III in Stevedoring o TLI41918 Certificate IV in Mobile Crane Operations

Twenty-nine (29) Qualifications had minor upgrades: o TLI21216 Certificate II in Driving Operations o TLI21315 Certificate II in Rail Infrastructure o TLI21416 Certificate II in Stevedoring o TLI21616 Certificate II in Warehousing Operations o TLI21815 Certificate II in Logistics o TLI22015 Certificate II in Shunting o TLI22115 Certificate II in Rail Track Vehicle Driving o TLI22215 Certificate II in Tram or Light Rail

Infrastructure o TLI31216 Certificate III in Driving Operations o TLI31616 Certificate III in Warehousing Operations o TLI31815 Certificate III in Rail Track Surfacing o TLI32115 Certificate III in Rail Structures o TLI32416 Certificate III in Logistics o TLI32515 Certificate III in Rail Infrastructure o TLI32615 Certificate III in Rail Signalling o TLI32715 Certificate III in Track Protection o TLI32815 Certificate III in Rail Yard Coordination o TLI33115 Certificate III in Rail Customer Service o TLI33215 Certificate III in Terminal Train Driving o TLI33316 Certificate III in Furniture Removal o TLI40115 Certificate IV in Rail Safety Investigation o TLI42116 Certificate IV in Driving Operations o TLI42215 Certificate IV in Rail Network Control o TLI42315 Certificate IV in Rail Infrastructure o TLI42415 Certificate IV in Rail Safety Management o TLI42516 Certificate IV in Traffic Operations



o TLI42615 Certificate IV in Train Driving o TLI42715 Certificate IV in Tram/Light Rail Control o TLI50615 Diploma of Rail Operations Management

Two (2) revised Skill Sets o TLISS00184 Furniture Removal Pre-Packer Skill Set o TLISS00185 International Furniture Removal Packer

and Wrapper Skill Set

Superseded imported electives were also updated in the above qualifications.



3.0 Wednesday, 17 May 2017

This is the third release of this Training Package.

Three new fatigue risk management units have been added to the general elective units in five revised qualifications.

Three (3) new units of competency and their assessment requirements:

TLIF0005 Apply a fatigue risk management system TLIF0006 Administer a fatigue risk management system TLIF0007 Manage a fatigue risk management system.

Five (5) revised qualifications:

TLI21216 Certificate II in Driving Operations Release 2.0 TLI31216 Certificate III in Driving Operations Release 2.0 TLI42016 Certificate IV in Logistics Release 2.0 TLI42116 Certificate IV in Driving Operations Release 2.0 TLI50415 Diploma of Logistics Release 3.0.

SSO Minor Upgrade – units of competency

TLILIC2014 Licence to drive a light rigid vehicle – Assessment Conditions amended

TLILIC2015 Licence to drive a medium rigid vehicle – Assessment Conditions amended

TLILIC2016 Licence to drive a heavy rigid vehicle – Assessment Conditions amended

TLILIC3017 Licence to drive a heavy combination vehicle – Assessment Conditions amended

TLILIC3018 Licence to drive a multi-combination vehicle – Assessment Conditions amended.

2.0 Monday, 29 February 2016

This is the second release of this Training Package.

Qualifications, units of competency and skill sets have been added to Release 2.0 as part of the transition to the Standards for Training Packages. Details of the added components can be found in the mapping tables and component lists throughout this document.

This release includes:

Twenty-five (25) qualifications Two hundred and sixty-seven (267) units of competency

and associated assessment conditions Twenty-eight (28) skill sets.

ISC Upgrade – qualifications:

TLI50415 Diploma of Logistics – unit added to general elective units list TLIJ5007 Conduct internal quality audits.



ISC Upgrade – Units of Competency:

TLIE2007 Use communications systems, minor edit to PC2.6

TLIL5055 Manage a supply chain, reference to the Trade Practice Act removed from knowledge evidence.

1.0 Monday, 19

October 2015 Primary release of the TLI Transport and Logistics Training Package.

This release includes:

Thirty-seven (37) qualifications Four hundred and thirty-nine (439) units of competency

and associated assessment conditions Sixty-three (63) skill sets.


TRAINING PACKAGES, THE AUSTRALIAN QUALIFICATIONS FRAMEWORK AND COMPETENCY STANDARDS

Training Packages

Training Packages:

specify the qualifications determined by industry groups and when required, by regulatory requirements to be most relevant for employment within the industry

are developed by the relevant national IRCs in consultation with a range of stakeholders are recommended to the Australian Industry and Skills Committee (AISC) for endorsement by

the Council of Australian Governments (COAG) Industry and Skills Council enable nationally recognised qualifications to be awarded through direct assessment of

workplace competencies encourage the development and delivery of flexible training to suit individual needs and

industry requirements support learning, training and assessment in a work-related environment, leading to

verifiable workplace outcomes.

The title of each endorsed Training Package is unique and relates to the broad industry coverage of the Training Package.

Each Training Package has a unique national code assigned when the Training Package is endorsed, for example TLI.

Training and assessment using Training Packages must be conducted by a Registered Training Organisation (RTO) that has the qualification/s or specific unit/s of competency on its Scope of Registration.

New Standards for RTOs 2015 came into effect on 1 April 2015 and are located on the Australian Government ComLaw website.

Information about these standards can be found at the:

Department of Employment, Skills, Small and Family Business website Australian Skills Quality Authority

Standards for Training Packages 2012 apply to the design and development of Training Packages for endorsement by the authorising body.

Information about these current standards, including applicable templates, can be found at the Department of Employment, Skills, Small and Family Business website (https://www.employment.gov.au/training-packages).

These templates describe mandatory and optional information that applies to Units of Competency, assessment requirements and qualifications.


Australian Qualifications Framework

The Australian Qualifications Framework (AQF) provides a comprehensive, nationally consistent framework for all qualifications in post-compulsory education and training in Australia. In the Vocational Education and Training (VET) sector the AQF enables national recognition of qualifications and Statements of Attainment.

The TLI Transport and Logistics Training Package Release 6.0 provides details of the Units of Competency that must be achieved to award AQF qualifications.

The rules around which Units of Competency can be combined to make up a valid AQF qualification are referred to as the packaging rules. The packaging rules must be followed to ensure the integrity of nationally recognised qualifications issued.

The packaging rules are defined within each qualification in a Training Package.

Competency Standards

The broad concept of industry competency is the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency standards cover all aspects of workplace performance and involve:

performing individual tasks managing a range of different tasks responding to contingencies or breakdowns dealing with the responsibilities of the workplace, including working with others.

Workplace competency is the ability to apply relevant skills and knowledge consistently over time and in the required workplace situations and environments.

Competency standards are determined by industry to meet industry skill needs and focus on what is expected of a competent individual in the workplace.

SUMMARY OF THE TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE

The TLI Transport and Logistics Training Package Release 6.0 comprises:

Sixty-three (62) qualifications Seven hundred and eighteen (730) Units of Competency and associated assessment

requirements One hundred and seven (107) Skill Sets

The TLI Transport and Logistics Training Package covers four (4) sectors:

A. Logistics and Warehousing:

Logistics and Warehousing: Twelve (12) qualifications


Two hundred and twelve (212) Units of Competency and associated assessment requirements

One (1) Skill Set

Customs Broking and International Freight Forwarding: Four (4) qualifications Twenty-seven (27) Units of Competency and associated assessment requirements Two (2) Skill Sets

Materiel and Deployment Logistics: Five (5) qualifications Fifty (50) Units of Competency and associated assessment requirements Nine (9) Skill Sets

B. Road Transport:

Twelve (12) qualifications One hundred and fifty-nine (159) Units of Competency and associated assessment

requirements Fifteen (15) Skill Sets

C. Rail:

Twenty-six (26) qualifications Two hundred and forty-six (246) Units of Competency and associated assessment

requirements Fifty-four (54) Skill Sets

D. Ports:

Stevedoring and Mobile Cranes Five (5) qualifications Twenty-four (24) Units of Competency and associated assessment requirements Eleven (11) Skill Sets

Two hundred and eleven (211) imported units of competency are also included in the TLI Transport and Logistics Training Package.


AUSTRALIAN QUALIFICATIONS FRAMEWORK QUALIFICATIONS, SKILL SETS AND UNITS OF COMPETENCY IN THE TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE

Qualifications

The TLI Transport and Logistics Industry Training Package provides details of the Units of Competency that must be achieved to award AQF qualifications.

The rules around which Units of Competency can be combined to make up a valid AQF qualification are referred to as the packaging rules. The packaging rules must be followed to ensure the integrity of nationally recognised qualifications issued.

Codes and titles

There are mandatory conventions specified in the Standards for Training Packages 2012 for the titles and codes used in Training Packages and their components.

Extract from Standards for Training Packages 2012

Extract from Training Package Products Policy

The title of each endorsed Training Package qualification is unique. Qualification titles use the following sequence:

First, the qualification is identified as either Certificate I, Certificate II, Certificate III, Certificate IV, Diploma, Advanced Diploma, Graduate Certificate, or Graduate Diploma

This is followed by the words ‘in’ for Certificates I to IV and Graduate Certificate, and ‘of’ for Diploma, Advanced Diploma and Graduate Diploma

Then, the industry descriptor, for example Warehousing Then, if applicable, the occupational or functional stream in brackets, for example (Track

Work)

Each qualification has an eight-character code where the:

First three characters identify the Training Package First number identifies the AQF qualification level Second and third numbers identify a qualification’s position in the sequence of qualifications

at that AQF qualification level Fourth and fifth numbers identify the year in which the qualification was endorsed

For example: TLI21616 Certificate II in Warehousing Operations


AQF Qualifications in the TLI Transport and Logistics Training Package

The following AQF qualifications are in the TLI Transport and Logistics Training Package Release 6.0:

Code and Qualification Title

AQF 1

TLI10115 Certificate I in Transport and Logistics (Pathways)

TLI11215 Certificate I in Warehousing Operations

TLI11315 Certificate I in Logistics

AQF 2

TLI20119 Certificate II in Logistics

TLI20219 Certificate II in Road Transport Terminal Operations

TLI20319 Certificate II in Stevedoring

TLI20419 Certificate II in Warehousing Operations

TLI21216 Certificate II in Driving Operations

TLI21315 Certificate II in Rail Infrastructure

TLI21918 Certificate II in Track Protection

TLI22015 Certificate II in Shunting

TLI22115 Certificate II in Rail Track Vehicle Driving

TLI22215 Certificate II in Tram or Light Rail Infrastructure

TLI22318 Certificate II in Rail Customer Service

AQF 3

TLI30118 Certificate III in Mobile Crane Operations

TLI30119 Certificate III in International Freight Forwarding (Operator)

TLI30219 Certificate III in Stevedoring

TLI30319 Certificate III in Supply Chain Operations

TLI30419 Certificate III in Waste Driving Operations

TLI31216 Certificate III in Driving Operations

TLI31418 Certificate III in Rail Driving

TLI31815 Certificate III in Rail Track Surfacing

TLI31918 Certificate III in Mechanical Rail Signalling

TLI32115 Certificate III in Rail Structures

TLI32318 Certificate III in Electric Passenger Train Guard

TLI32515 Certificate III in Rail Infrastructure

TLI32615 Certificate III in Rail Signalling

TLI32715 Certificate III in Track Protection

TLI32815 Certificate III in Rail Yard Coordination

TLI32918 Certificate III in Tram or Light Rail Infrastructure

TLI33018 Certificate III in Heritage Locomotive Assistant or Steam Locomotive Fireman


Code and Qualification Title

TLI33118 Certificate III in Rail Customer Service

TLI33215 Certificate III in Terminal Train Driving

TLI33316 Certificate III in Furniture Removal

AQF 4

TLI40115 Certificate IV in Rail Safety Investigation

TLI40118 Certificate IV in Transport Scheduling

TLI40119 Certificate IV in Driving Operations

TLI40218 Certificate IV in Mobile Crane Operations

TLI40219 Certificate IV in International Freight Forwarding (Senior Operator)

TLI40319 Certificate IV in Logistics

TLI40419 Certificate IV in Stevedoring Operations

TLI40519 Certificate IV in Traffic Control Room Operations

TLI40619 Certificate IV in Warehousing Operations

TLI41218 Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)

TLI41318 Certificate IV in Transport and Logistics (Road Transport - Heavy Vehicle Driving Instruction)

TLI41418 Certificate IV in Transport and Logistics (Road Transport - Motorcycle Riding Instruction)

TLI41515 Certificate IV in Materiel Logistics

TLI42215 Certificate IV in Rail Network Control

TLI42315 Certificate IV in Rail Infrastructure

TLI42415 Certificate IV in Rail Safety Management

TLI42516 Certificate IV in Traffic Operations

TLI42615 Certificate IV in Train Driving

TLI42715 Certificate IV in Tram/Light Rail Control

AQF 5

TLI50119 Diploma of International Freight Forwarding

TLI50219 Diploma of Logistics

TLI50319 Diploma of Deployment Logistics

TLI50419 Diploma of Materiel Logistics

TLI50618 Diploma of Rail Operations Management

TLI50716 Diploma of Bus and Coach Operations

TLI50816 Diploma of Customs Broking

AQF 6

TLI60115 Advanced Diploma of Materiel Logistics

TLI60119 Advanced Diploma of Deployment Logistics

Skill Sets


Codes

Skill Sets are single Units of Competency or combinations of Units of Competency from an endorsed Training Package/s that link to a licensing or regulatory requirement or a defined industry need.

Source: Training Package Products Policy

A Skill Set is awarded with the issuing of a Statement of Attainment (SoA).

Each Skill Set has a code that is automatically issued by training.gov.au (TGA) where the:

First three characters identify the Training Package Next two characters indicate that it is a Skill Set Numbers identify the Skill Set’s position in the sequence of Skill Sets

For example: TLISS00047 Road Tunnel Operator Skill Set

Skill Sets in the TLI Transport and Logistics Training Package

The following Skill Sets are in the TLI Transport and Logistics Training Package Release 6.0:

Code and Title

TLISS00093 Integrated Logistics Support Inventory Controller Skill Set

TLISS00094 Integrated Logistics Support Management Skill Set

TLISS00095 Integrated Logistics Support Practitioner Skill Set

TLISS00096 Logistics Configuration Management Skill Set

TLISS00097 Logistics Executive Management Skill Set

TLISS00098 Logistics Inventory Controller Skill Set

TLISS00099 Logistics Product Management Skill Set

TLISS00100 Logistics Sustainment Management Skill Set

TLISS00101 Logistics Sustainment Practitioner Skill Set

TLISS00102 Access and Move a Track Vehicle Within a Defined Worksite Skill Set

TLISS00103 Accessing the Rail Corridor Skill Set

TLISS00104 Aluminothermic Welding Skill Set

TLISS00105 Blocking Protection Skill Set

TLISS00106 Conduct Track Protection Skill Set

TLISS00107 Control Rail Traffic Through Worksite Skill Set

TLISS00108 Coordinate Multiple Work Groups Skill Set

TLISS00109 Decommission Mechanical Signalling Infrastructure and Interlocking Equipment Skill Set

TLISS00110 Electric Track Welding Skill Set

TLISS00111 Examining Concrete/Masonry Structures Skill Set

TLISS00112 Examining Steel Structures Skill Set

TLISS00113 Examining Timber Structures Skill Set

TLISS00114 Flashbutt Welding Skill Set

TLISS00115 Handsignaller Skill Set

TLISS00116 Install Mechanical Equipment Skill Set

TLISS00117 Installing Minor Structures Skill Set


TLISS00118 Installing Transoms Skill Set

TLISS00119 Light On‐track Equipment Operation Skill Set

TLISS00120 Lookout Working Skill Set

TLISS00121 Maintain Aerial Signal/Telecommunication Lines and Cables Skill Set

TLISS00122 Maintain Bridge Bearings Skill Set

TLISS00123 Maintain Mechanical Equipment Skill Set

TLISS00124 Minor Track Equipment Operation Skill Set

TLISS00125 Operate Signalling/Point Control Equipment Skill Set

TLISS00126 Plan Track Possessions Protection Skill Set

TLISS00127 Rail Adjustment Skill Set

TLISS00128 Rail Infrastructure Induction Skill Set

TLISS00129 Repairing Concrete/Masonry Structures Skill Set

TLISS00130 Repairing Steel Structures Skill Set

TLISS00131 Repairing Timber Structures Skill Set

TLISS00132 Suburban Network Train Driver Assistant Skill Set

TLISS00133 Track Grinding Skill Set

TLISS00134 Track Inspection Skill Set

TLISS00135 Track Lubrication Skill Set

TLISS00136 Track Occupancy Protection Skill Set

TLISS00137 Track Patrol Skill Set

TLISS00138 Travel Medium/Heavy On‐Track Equipment Skill Set

TLISS00139 Travel Track Vehicle Under Block Working Conditions Skill Set

TLISS00140 Travel Track Vehicle Under Occupancy Authority Skill Set

TLISS00141 Ultrasonic Points and Crossings Testing Skill Set

TLISS00142 Ultrasonic Rail Testing Skill Set

TLISS00143 Certify Rolling Stock Skill Set

TLISS00144 Move Rolling Stock Within Defined Limits Skill Set

TLISS00145 Rail Maintainer Skill Set

TLISS00146 Tram or Light Rail Turnout Construction Skill Set

TLISS00147 Tram or Light Rail Turnout Installation Skill Set

TLISS00148 Submerged ARC Welding Skill Set

TLISS00149 Tram or Light Rail Track Inspection Skill Set

TLISS00150 Tram or Light Rail Track Sweeping Skill Set

TLISS00151 Lead Shunter Skill Set

TLISS00152 Rail Operations Safeworking Skill Set

TLISS00153 Rail Signal Panel Operation Skill Set

TLISS00154 Train Buffet Operation Skill Set

TLISS00155 Road Safety Skill Set

TLISS00156 Tow Truck Driver Skill Set

TLISS00157 Road Transport Driver Skill Set

TLISS00158 Chemical Tanker Driver Skill Set

TLISS00159 Fuel Tanker Driver Skill Set

TLISS00160 LP Gas Tanker Driver Skill Set

TLISS00161 Owner Driver Skill Set


TLISS00162 Driving Instructor Skill Set

TLISS00163 Complier/Classifier Skill Set

TLISS00164 International Freight Forwarding Skill Set

TLISS00166 Furniture Removal Team Leader Skill Set

TLISS00168 Introduction to the Waste Industry Skill Set

TLISS00169 Stevedoring Clerical Skill Set

TLISS00170 Stevedoring Crane Operations Skill Set

TLISS00171 Stevedoring Equipment Controller Skill Set

TLISS00172 Stevedoring Equipment Operations/Light Load Shifting Skill Set

TLISS00173 Stevedoring Equipment Operations/Specialised Load Shifting Skill Set

TLISS00175 Stevedoring Operation Induction and Safety Skill Set

TLISS00176 Stevedoring Reefer Skill Set

TLISS00177 Stevedoring Ship Mounted Crane Operations Skill Set

TLISS00178 Stevedoring Team Leader Skill Set

TLISS00179 Waste Industry Off‐Sider Skill Set

TLISS00180 Mobile Crane Operations Supervisor Skill Set

TLISS00181 Open Road Operator Skill Set

TLISS00182 Road Tunnel Operator Skill Set

TLISS00183 Safety Critical Communications Skill Set

TLISS00184 Furniture Removal Pre‐Packer Skill Set

TLISS00185 International Furniture Removal Packer and Wrapper Skill Set

TLISS00186 Conduct Autonomous Rail Traffic Operations Skill Set

TLISS00187 Coordinate Pooled Equipment Skill Set

TLISS00188 Digital Supply Chain Operations Skill Set

TLISS00189 Digital Supply Chain Supervision Skill Set

TLISS00190 Establish Blockchain Skill Set

TLISS00191 Establish Digital Supply Chain Skill Set

TLISS00192 Global Supply Chain Operations Skill Set

TLISS00193 Human Factors in a Rail Environment Skill Set

TLISS00194 Manage Autonomous Rail Traffic Operations by Network Control Skill Set

TLISS00195 Manage Supply Chains Skill Set

TLISS00196 Management of Human Factors in a Rail Environment Skill Set

TLISS00197 Monitor Supply Chain Operations Skill Set

TLISS00198 Operate Pooled Equipment Skill Set

TLISS00199 Supply Chain Financial Management Skill Set

TLISS00200 Supply Chain Stock Control Skill Set

TLISS00201 Value Chain Analysis Skill Set

TLISS00202 Stevedoring Gantry and Bridge Crane Operations Skill Set

Units of Competency

Codes and titles


Units of Competency are nationally agreed statements about the skills and knowledge required for effective performance in the workplace. They outline work outcomes as defined by regulatory requirements and agreed by industry.

As such, they identify the skills and knowledge (as outcomes) that contribute to the whole job function they do not describe how to perform a particular role.

Each Unit of Competency covers a specific work activity, the range of conditions under which the activity is conducted and the foundation skills essential to performance.

The same Unit of Competency (i.e. specific work activity) can be relevant across a range of AQF qualification levels. It is important to check the packaging rules in qualifications to establish how Units of Competency can apply.

Extract from Standards for Training Packages 2012

Extract from Training Package Products Policy

There are mandatory conventions specified in the Standards for Training Packages 2012 for the titles and codes used in Training Packages and their components.

The codes are assigned to Units of Competency when the Training Package is endorsed, or when new Units of Competency are added to an existing endorsed Training Package.

Each Unit of Competency has a specific character code where the:

First three characters identify the Training Package Next character/s indicates the competency field Numbers identify a Unit’s position in the sequence of the Unit of Competency field in the

Training Package.

For example: TLIA1001 Secure cargo

Assessment Requirements

Each Unit of Competency has its own assessment requirements that identify the:

Performance evidence Knowledge evidence Assessment conditions

The same code is used for the unit of competency and its associated assessment requirements.


Units of Competency in the TLI Transport and Logistics Training Package

The following Units of Competency are in the TLI Transport and Logistics Training Package Release 6.0:

Code and Title

TLIA0001 Complete import procedures

TLIA0002 Prepare cargo for export

TLIA0003 Complete and check import/export documentation

TLIA0004 Complete receival and despatch documentation

TLIA0005 Connect and disconnect reefer units

TLIA0006 Coordinate goods to bond premises

TLIA0007 Coordinate stevedoring clerical functions

TLIA0008 Coordinate stocktakes

TLIA0009 Coordinate terminal/wharf equipment operations

TLIA0010 Identify goods and store to specifications

TLIA0011 Implement and monitor stevedoring regulations

TLIA0012 Lash and unlash cargo

TLIA0013 Maintain container and freight records

TLIA0014 Organise and monitor terminal/wharf operations

TLIA0015 Organise receival and despatch operations

TLIA0016 Organise warehouse records operations


TLIA0018 Transfer cargo

TLIA1001 Secure cargo

TLIA2011 Package goods

TLIA2012 Pick and process orders

TLIA2013 Receive goods

TLIA2014 Use product knowledge to complete work operations

TLIA2020 Replenish stock

TLIA2021 Despatch stock

TLIA2022 Participate in stocktakes

TLIA2041 Manually sort mail and parcels

TLIA2042 Despatch mail

TLIA2043 Consolidate mail

TLIA2044 Carry out delivery operations

TLIA2045 Process international parcels and letters

TLIA2046 Process parcels and letters

TLIA2047 Stream mail

TLIA3026 Monitor storage facilities

TLIA4005 Check and evaluate records and documentation

TLIA4025 Regulate temperature controlled stock

TLIA4028 Assess and monitor optimum stock levels

TLIA4031 Consolidate freight

TLIA4032 Organise transport of freight or goods


TLIA4033 Organise international transport of freight

TLIA4062 Implement safety stock systems

TLIA5029 Plan and manage storage of dangerous goods and hazardous substances

TLIA5035 Manage international freight transfer

TLIA5058 Manage facility and inventory requirements

TLIA5059 Plan and organise the international forwarding of freight by sea and multimodal transport

TLIA5060 Plan and organise the international forwarding of freight by air transport

TLIA5061 Plan and organise the international forwarding of freight by road and rail transport

TLIB0001 Perform inspection and basic maintenance on plant and equipment in the transport industry

TLIB0002 Carry out vehicle inspection

TLIB0003 Use and maintain minor mechanical equipment

TLIB0004 Coordinate pooled equipment

TLIB0005 Operate pooled equipment

TLIB0006 Prepare and monitor automated operations

TLIB0007 Respond and rectify rail traffic autonomous operations

TLIB0117 Assist with preparation of a train prior to operation

TLIB0127 Certify rolling stock prior to handover

TLIB0128 Conduct pre‐movement checks on motive power units

TLIB0132 Start up and shut down a single locomotive

TLIB1024 Clean transportation units and facilities for passenger use

TLIB1028 Maintain and use hand tools

TLIB1030 Undertake general site maintenance

TLIB1031 Clean up plant, equipment and worksite

TLIB1080 Use, clean and maintain towing equipment

TLIB1093 Clean equipment and restore worksite

TLIB2001 Check and assess operational capabilities of equipment

TLIB2003 Carry out vehicle servicing and maintenance

TLIB2008 Carry out inspection of trailers

TLIB2009 Check conveyor operational status

TLIB2022 Diagnose and rectify minor faults

TLIB2023 Provide sanitation and water services support to passenger transportation units

TLIB2034 Maintain poles and associated hardware

TLIB2073 Clean road tankers

TLIB2079 Set up and secure a towing situation

TLIB2081 Repair timber structures

TLIB2082 Repair steel structures

TLIB2083 Maintain bridge bearings

TLIB2084 Carry out routine maintenance of structures

TLIB2085 Apply track fundamentals

TLIB2086 Apply awareness of structures fundamentals

TLIB2090 Use communication systems in a taxi

TLIB2091 Measure and record track geometry

TLIB2092 Operate minor mechanical equipment


TLIB2096 Repair concrete/masonry structures

TLIB2097 Install and maintain guard rails

TLIB2104 Identify, diagnose and rectify faults on electric passenger trains

TLIB2111 Assist with testing train braking system on electric passenger train

TLIB2119 Carry out maintenance of trailers

TLIB2121 Maintain rail joints

TLIB2122 Apply awareness of fundamentals of rail operations in yards or sidings

TLIB2125 Apply awareness of tram or light rail track fundamentals

TLIB2130 Diagnose and rectify minor faults on on‐track vehicles

TLIB2131 Prepare train

TLIB2133 Test medium/heavy track vehicle braking system

TLIB3002 Test equipment and isolate faults

TLIB3005 Carry out maintenance of vehicles designed to carry special loads

TLIB3006 Carry out inspection of vehicles designed to carry special loads

TLIB3011 Set up and rig crane for lift

TLIB3012 Plan job and set up work areas

TLIB3013 Maintain mobile cranes

TLIB3014 Load and unload wheeled or tracked crane

TLIB3015 Undertake site inspection

TLIB3016 De‐rig, pack and store tools and equipment

TLIB3017 Assemble and dismantle boom or jib

TLIB3018 Conduct full train examination

TLIB3019 Test train braking system

TLIB3021 Conduct train roll‐by inspection

TLIB3026 Prepare for train operation

TLIB3027 Set up and shut down on‐train remote control system

TLIB3040 Inspect poles and associated hardware

TLIB3046 Service and clean mechanical signalling equipment and infrastructure

TLIB3047 Repair and adjust mechanical signalling equipment and infrastructure

TLIB3048 Carry out off‐site repair, overhaul and assembly of mechanical signalling equipment

TLIB3053 Maintain mechanical signalling locking and interlocking devices

TLIB3058 Maintain aerial signal/telecommunications lines and cables

TLIB3075 Inspect and prepare a motive power unit

TLIB3078 Inspect, prepare and start an electrical tram

TLIB3087 Examine timber structures

TLIB3088 Examine steel structures

TLIB3094 Check and repair track geometry

TLIB3095 Check and repair points and crossings

TLIB3098 Examine concrete/masonry structures

TLIB3099 Examine track infrastructure

TLIB3100 Visually inspect track infrastructure

TLIB3102 Adjust rail

TLIB3105 Prepare electric passenger train

TLIB3108 Test operation of electric passenger train braking system


TLIB3112 Prepare electric passenger train as part of guard duties

TLIB3113 Diagnose and rectify minor faults on motive power units and rolling stock

TLIB3118 Apply awareness of railway fundamentals

TLIB3120 Test mechanical signalling equipment and isolate faults

TLIB3123 Apply awareness of motive power unit fundamentals

TLIB3124 Apply awareness of steam locomotive fundamentals

TLIB3126 Assist in the testing of heritage train braking systems

TLIB3129 Conduct pre‐movement checks on rolling stock

TLIB4042 Conduct inspection of safeworking procedures and infrastructure

TLIB4071 Install and maintain pole mounted switches and transformers

TLIB4076 Inspect and prepare a heritage motive power unit

TLIB4077 Inspect and prepare a heritage steam locomotive

TLIB4078 Carry out a train roll‐by inspection

TLIB4079 Conduct a general train examination

TLIB4080 Identify, diagnose and rectify minor faults on motive power units and rolling stock

TLIB4081 Provision a motive power unit

TLIB4082 Set up motive power units in multi‐coupled consist

TLIB5010 Plan and implement maintenance schedules

TLIC0001 Operate chemical tanker

TLIC0002 Operate fuel tanker

TLIC0003 Operate LP gas tanker

TLIC0004 Operate a tip truck

TLIC0005 Closing down rail traffic from autonomous operations

TLIC0006 Setting up rail traffic for autonomous operation

TLIC0073 Conduct tram/light rail track cleaning operations

TLIC0079 Operate a motive power unit within defined limits

TLIC0083 Access rail track to travel track vehicle under a proceed authority

TLIC0084 Access rail track to travel track vehicles under manual block working conditions

TLIC1013 Ride courier/delivery bicycle

TLIC1051 Operate commercial vehicle

TLIC2002 Drive light rigid vehicle

TLIC2009 Drive taxi

TLIC2012 Ride courier/delivery motorcycle

TLIC2025 Operate four wheel drive vehicle

TLIC2040 Provide wheelchair accessible taxi services to passengers with disabilities

TLIC2049 Operate heavy vehicle on unsealed roads

TLIC2050 Operate a terminal tractor

TLIC2054 Access rail track to run track vehicle within defined worksite

TLIC2058 Travel medium or heavy self‐propelled on‐track equipment

TLIC2059 Propel and operate light on‐track equipment

TLIC2074 Couple and uncouple track maintenance vehicles

TLIC2075 Drive and monitor medium or heavy self‐propelled on‐track equipment

TLIC2076 Establish and operate braking system on medium/heavy self‐propelled on‐track equipment


TLIC2078 Identify and respond to signals and trackside signs

TLIC2080 Start up, shut down and stable medium/heavy self‐propelled on‐track equipment

TLIC2081 Pilot rail traffic within work on track authority limits

TLIC3003 Drive medium rigid vehicle

TLIC3004 Drive heavy rigid vehicle

TLIC3005 Drive heavy combination vehicle

TLIC3010 Pilot or escort oversized and/or overmassed loads

TLIC3011 Transport passengers with disabilities

TLIC3017 Shunt rolling stock

TLIC3018 Operate on‐train remote control system

TLIC3027 Stable a motive power unit

TLIC3028 Operate and monitor a heritage motive power unit

TLIC3029 Stable a heritage motive power unit

TLIC3030 Operate and monitor a heritage steam locomotive

TLIC3031 Stable a heritage steam locomotive

TLIC3032 Operate and monitor a passenger electric tram

TLIC3033 Drive an electric tram to operational requirements

TLIC3034 Berth and shut down an electric tram

TLIC3035 Manage the operation of a tow truck

TLIC3036 Apply safe car driving behaviours

TLIC3037 Apply safe heavy vehicle driving behaviours

TLIC3038 Apply safe motorcycle riding behaviours

TLIC3039 Operate and monitor a monorail train

TLIC3042 Operate coach/bus

TLIC3045 Operate road/rail vehicle

TLIC3046 Drive and operate electric passenger train

TLIC3047 Stable electric passenger train

TLIC3048 Shunt, couple and uncouple electric passenger trains

TLIC3052 Assist with shunting, coupling and uncoupling electric passenger trains

TLIC3057 Perform guard duties as part of electric passenger train operations

TLIC3063 Operate vehicle carrying special loads

TLIC3064 Operate car carrier vehicle

TLIC3071 Operate an agitator

TLIC3072 Conduct the duties of an assistant on a heritage locomotive

TLIC3073 Fire a steam locomotive

TLIC3082 Operate a locomotive by portable remote control

TLIC3083 Operate a front lift mobile compaction/collection vehicle

TLIC3084 Operate a lift on/lift off collection vehicle

TLIC3085 Operate a liquid waste collection vehicle

TLIC3086 Operate a multi‐lift collection vehicle

TLIC3087 Operate a rear loading mobile compaction/collection vehicle

TLIC3088 Operate a roll on/roll off collection vehicle

TLIC3089 Operate a side loading mobile compaction/collection vehicle

TLIC4006 Drive multi‐combination vehicle


TLIC4019 Drive train to operational requirements

TLIC4023 Operate train with due consideration of route conditions

TLIC4026 Operate and monitor a motive power unit

TLIC4068 Operate heavy recovery ancillary equipment

TLIC4069 Operate heavy recovery vehicle

TLIC4070 Tow a disabled heavy vehicle

TLIC4071 Establish and operate train braking system

TLIC4072 Operate and monitor a motive power unit on a main line

TLIC4073 Set up, operate and shut down a distributed power system

TLIC4074 Shunt, couple and uncouple rail vehicles

TLID0001 Load and unload vehicles carrying special loads

TLID0002 Care for livestock in transit

TLID0003 Control lift and movement of crane

TLID0004 Direct crane operations

TLID0005 Monitor crane operations

TLID0006 Move materials mechanically using automated equipment

TLID0007 Operate specialised load shifting equipment

TLID0008 Shift loads using bridge or gantry crane

TLID0009 Shift loads using cranes

TLID0010 Shift loads using ship mounted crane

TLID0011 Use bulk transfer equipment (dry)

TLID1001 Shift materials safely using manual handling methods

TLID1002 Shift a load using manually‐operated equipment

TLID2003 Handle dangerous goods/hazardous substances

TLID2004 Load and unload goods/cargo

TLID2010 Operate a forklift

TLID2016 Load and unload explosives/dangerous goods

TLID2018 Handle furniture and effects

TLID2019 Pack and unpack cartons during a removal

TLID2022 Conduct weighbridge operations

TLID2029 Prepare articles for delivery

TLID2045 Operate specialised light load shifting equipment

TLID2047 Prepare cargo for transfer with slings

TLID3011 Conduct specialised forklift operations

TLID3015 Identify and label explosives/dangerous goods

TLID3023 Use specialised liquid bulk gas transfer equipment

TLID3024 Use specialised liquid bulk transfer equipment (gravity/pressurised)

TLID3027 Prepare for transport of dangerous goods

TLID3031 Rig load

TLID3033 Operate a vehicle‐mounted loading crane

TLID3035 Operate a boom type elevating work platform

TLID3036 Lift and move load using a mobile crane

TLID3046 Operate container side lifter

TLID3048 Pack and unpack furniture and effects


TLID3049 Pack and wrap furniture and effects for international removals

TLID3050 Coordinate furniture removal

TLID3051 Segregate waste according to waste types

TLID4030 Supervise mobile crane operations

TLID4032 Plan and conduct specialised lift

TLID4048 Top load a dangerous goods tanker

TLID4049 Bottom load a dangerous goods tanker

TLID4050 Discharge a dangerous goods tanker

TLIE0001 Apply effective stakeholder engagement

TLIE0002 Process workplace documentation

TLIE0003 Consolidate manifest documentation

TLIE0004 Maintain freight records

TLIE0005 Undertake rigger/dogger and operators communications

TLIE1003 Participate in basic workplace communication

TLIE1005 Carry out basic workplace calculations

TLIE2001 Present routine workplace information

TLIE2007 Use communications systems

TLIE2029 Conduct workplace information briefings

TLIE2031 Use communication systems for on‐track vehicle operations

TLIE2032 Assess removal load

TLIE3002 Estimate/calculate mass, area and quantify dimensions

TLIE3004 Prepare workplace documents

TLIE3009 Use pilot and escort communication

TLIE3010 Estimate furniture removal jobs

TLIE3016 Estimate/calculate load shifting requirements for a mobile crane

TLIE3021 Work and communicate effectively with others

TLIE3022 Complete workplace documents

TLIE3023 Use electronic communication systems

TLIE3026 Carry out advanced calculations in the transport and logistics industry

TLIE3028 Complete a work diary in the road transport industry

TLIE4006 Collect, analyse and present workplace data and information

TLIE4013 Apply workplace statistics

TLIE4025 Prepare and process transport documentation for dangerous goods

TLIE4030 Prepare rail safety reports

TLIE4032 Use internal communication systems for rail industry regulatory compliance

TLIE4033 Use communications systems to control tram/light rail operations

TLIE5020 Apply knowledge of freight forwarding documentation and permits

TLIF0004 Work effectively in a train‐driving environment

TLIF0005 Apply a fatigue risk management system

TLIF0006 Administer a fatigue risk management system

TLIF0007 Manage a fatigue risk management system

TLIF0008 Apply safety critical communications in the rail environment

TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)

TLIF0010 Identify factors to reduce road harm


TLIF0011 Identify interactions with other road users

TLIF0012 Implement and coordinate accident‐emergency procedures

TLIF0013 Manage the impact of human capabilities/limitations on human performance in a rail environment

TLIF0014 Monitor the safety of transport activities (Chain of Responsibility)


TLIF0016 Working at height in the stevedoring industry

TLIF0077 Demonstrate knowledge of risk factors and consequences in interacting with other road users

TLIF0078 Recognise motor vehicle road crash risks and post‐crash actions

TLIF0079 Select a safe vehicle

TLIF0098 Apply personal and equipment lockouts for rolling stock

TLIF1001 Follow work health and safety procedures

TLIF1002 Conduct housekeeping activities

TLIF1009 Conduct cleaning operations in enclosed spaces

TLIF2006 Apply accident‐emergency procedures

TLIF2010 Apply fatigue management strategies

TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives

TLIF2018 Operate firefighting equipment

TLIF2019 Ensure a safe on‐board passenger and working environment

TLIF2062 Apply awareness of safeworking rules and regulations

TLIF2072 Comply with safety and security procedures

TLIF2080 Safely access the rail corridor

TLIF2081 Perform lookout duties

TLIF2082 Perform handsignaller duties

TLIF2097 Use audible track warning devices

TLIF2106 Respond to emergencies and abnormal situations when driving medium/heavy on‐track vehicles

TLIF3003 Implement and monitor work health and safety procedures

TLIF3004 Organise work health and safety procedures in the workplace

TLIF3013 Coordinate breakdowns and emergencies

TLIF3014 Operate as an off‐sider in the waste management industry

TLIF3015 Work safely as a non‐electrical licensed worker near electrical assets

TLIF3022 Implement/monitor procedures when warehousing/storing dangerous goods/hazardous substances

TLIF3058 Apply safeworking rules and regulations to rail functions

TLIF3060 Control traffic as a pilot vehicle operator

TLIF3063 Administer the implementation of fatigue management strategies

TLIF3083 Conduct track protection assessment

TLIF3084 Follow mobile crane safety procedures

TLIF3085 Apply local incident response procedures

TLIF3087 Follow work health and safety, and environmental procedures in the rail industry

TLIF3089 Implement fatigue management policies and procedures for rail infrastructure

TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements


TLIF3096 Carry out emergency response to a dangerous goods incident

TLIF4014 Develop and maintain a safe workplace

TLIF4061 Respond to electric tram‐driving emergencies and abnormal situations

TLIF4064 Manage fatigue management policy and procedures

TLIF4065 Ensure compliance with Australian Dangerous Goods Code

TLIF4066 Implement and supervise transport regulations compliance systems

TLIF4069 Monitor and respond to traffic flow

TLIF4070 Operate fire and life safety system within a tunnel

TLIF4086 Control and coordinate incident responses

TLIF4088 Implement and coordinate rail safety and WHS risk‐control strategies

TLIF4090 Implement safeworking rules and regulations for network control activities

TLIF4095 Apply work health and safety requirements for driving operations

TLIF4099 Develop an application for, or variation to, rail accreditation

TLIF4100 Identify and meet rail safety regulatory compliance requirements

TLIF4101 Implement and maintain a rail safety culture

TLIF4102 Implement and maintain safety management plans

TLIF4103 Implement fitness for work procedures

TLIF4104 Manage change in the rail safety environment

TLIF4105 Manage rail safety compliance

TLIF4107 Respond to notifiable rail safety occurrences

TLIF4108 Implement traffic management plan in the transport industry

TLIF4109 Communicate effectively to coordinate incident response procedures

TLIF4110 Respond to abnormal situations and emergencies when driving a train

TLIF5017 Investigate rail safety incidents

TLIF5020 Manage emergencies

TLIF5021 Apply rail safeworking rules and procedures

TLIF5022 Develop and manage fitness for work policy and procedures

TLIF5023 Undertake a derailment investigation

TLIF5024 Develop plans for emergency response and recovery of rail networks

TLIG1001 Work effectively with others

TLIG2007 Work in a socially diverse environment

TLIG3002 Lead a work team or group

TLIG3003 Apply positive behaviours in the workplace

TLIG4005 Organise transport workload

TLIG4006 Facilitate work teams

TLIH0001 Apply efficient journey planning principles

TLIH0002 Implement effective contingency planning

TLIH2001 Interpret road maps and navigate pre‐determined routes

TLIH2003 Prioritise courier/delivery operations

TLIH3002 Plan and navigate routes

TLIH3004 Identify major roads, services and attractions

TLII0001 Market international freight forwarding services

TLII0002 Provide freight forwarding information and customer service

TLII0003 Optimise delivery service


TLII1002 Apply customer service skills

TLII2015 Operate the on‐train buffet car

TLII2019 Provide taxi customer service

TLII2020 Provide assistance to customers with specific needs

TLII3003 Provide customer service in transport vehicles/vessels

TLII3004 Manage camping procedures for coaches and buses

TLII3009 Provide on‐board services to customers

TLII3010 Provide travel information to customers

TLII3020 Provide assistance to customers

TLII3022 Provide customer service in rail operations

TLII4001 Coordinate quality customer service

TLII4005 Market services and products to clients

TLII4022 Identify and meet customer requirements

TLII5018 Manage customer service

TLIJ2001 Apply quality procedures

TLIJ2003 Apply grain protection measures

TLIJ2004 Implement grain monitoring measures

TLIJ3002 Apply quality systems

TLIJ3005 Sample, inspect and test products to specifications

TLIJ3006 Implement grain protection procedures

TLIJ4008 Implement and monitor inbound quality assurance systems

TLIJ4009 Implement and monitor quality assurance systems

TLIJ4010 Implement quality systems and procedures in a dangerous goods workplace

TLIJ5007 Conduct internal quality audits

TLIK0001 Using telematics and technology data effectively in transport scheduling

TLIK0002 Managing autonomous rail traffic operations by network control

TLIK2003 Apply keyboard skills

TLIK2007 Perform electronic data interchange to transmit shipping documentation

TLIK2010 Use infotechnology devices in the workplace

TLIK5006 Evaluate software requirements and hardware enhancements

TLIL0001 Apply effective staff and resource allocation

TLIL1001 Complete workplace orientation/induction procedures

TLIL2008 Complete routine administrative tasks

TLIL2031 Monitor and process attendance records

TLIL2041 Monitor and record rolling stock locations

TLIL2046 Handle customer luggage/property

TLIL2048 Prepare for train departure

TLIL2060 Complete induction to the transport industry

TLIL3002 Undertake employee payroll activities

TLIL3003 Conduct induction process

TLIL3035 Allocate motive power

TLIL3039 Assist with train operations

TLIL3052 Plan urban passenger train consists

TLIL3065 Implement a track occupancy authority


TLIL3071 Control and coordinate local rail traffic movement

TLIL3072 Operate signal panel or equipment

TLIL3082 Implement absolute signal blocking

TLIL3083 Implement a track work authority and manage rail traffic through worksites

TLIL3084 Implement a local possession authority

TLIL4005 Apply conflict/grievance resolution strategies

TLIL4009 Manage personal work priorities and professional development

TLIL4010 Assess and confirm customer transport requirements

TLIL4021 Coordinate the erection and dismantling of temporary storage facilities

TLIL4030 Control a furniture warehouse

TLIL4032 Implement equal employment equity strategies

TLIL4033 Promote effective workplace practice

TLIL4034 Arrange alternative passenger transport

TLIL4036 Develop rosters

TLIL4037 Apply and amend rosters

TLIL4038 Organise marshalling and shunting operations

TLIL4050 Allocate rolling stock

TLIL4058 Plan a career in logistics

TLIL4059 Implement asset management systems

TLIL4069 Plan and coordinate protection for multiple worksites within limits of a work on track authority

TLIL4070 Work effectively in the transport and logistics industry

TLIL4073 Apply asset management system

TLIL4074 Control and coordinate rail traffic movement

TLIL4075 Implement and amend daily train plan

TLIL4076 Coordinate resources

TLIL4077 Develop out‐of‐course rail traffic plans and schedules

TLIL4078 Coordinate fleet control logistics

TLIL4079 Manage the recovery process

TLIL4081 Ensure competency of rail safety workers

TLIL4082 Coordinate rail interface agreements

TLIL4083 Assist with train operations

TLIL4084 Control daily tram/light rail operations

TLIL4085 Coordinate tram/light rail traffic movement

TLIL5019 Implement and monitor transport logistics

TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises

TLIL5026 Manage export logistics

TLIL5055 Manage a supply chain

TLIL5057 Maintain, monitor and improve transport operations systems

TLIL5062 Apply knowledge of logistics, storage and distribution to international freight forwarding

TLIL5063 Review contracts, insurance, risk and liability in an international freight forwarding context

TLIL5064 Manage international special freight transport services including dangerous goods and special cargo

TLIL5065 Roster train crews


TLIL5066 Apply rail resource management principles

TLIL5067 Develop a passenger transport plan

TLIL5068 Implement a passenger transport plan

TLIL5069 Manage a rail yard or terminal

TLIL5070 Manage rail freight operations

TLIL5071 Manage rail passenger operations

TLIL5072 Manage rail yard operations

TLIL5073 Manage train crewing and rostering

TLILIC0001 Licence to transport dangerous goods by road

TLILIC0002 Licence to operate a vehicle loading crane (capacity 10 metre tonnes and above)

TLILIC0003 Licence to operate a forklift truck

TLILIC0004 Licence to operate an order picking forklift truck

TLILIC0005 Licence to operate a boom‐type elevating work platform (boom length 11 metres or more)

TLILIC0006 Licence to operate a bridge and gantry crane

TLILIC0007 Licence to operate a derrick crane

TLILIC0008 Licence to operate a non‐slewing mobile crane (greater than 3 tonnes capacity)

TLILIC0009 Licence to operate a portal boom crane

TLILIC0010 Licence to operate a slewing mobile crane (up to 20 Tonnes)

TLILIC0011 Licence to operate a reach stacker (greater than 3 tonnes capacity)



TLILIC0015 Licence to operate a slewing mobile crane (over 100 Tonnes)

TLILIC2014 Licence to drive a light rigid vehicle

TLILIC2015 Licence to drive a medium rigid vehicle

TLILIC2016 Licence to drive a heavy rigid vehicle

TLILIC3017 Licence to drive a heavy combination vehicle

TLILIC3018 Licence to drive a multi‐combination vehicle

TLIM0001 Conduct learner driver training

TLIM0002 Conduct heavy vehicle learner driver training

TLIM0003 Conduct learner rider training

TLIM4001 Develop safe car driving behaviours in others

TLIM4002 Develop safe heavy vehicle driving behaviours in others

TLIM4003 Develop safe motorcycle riding behaviours in others

TLIM4004 Mentor individuals or small groups

TLIO0001 Undertake emergency response action to a security threat

TLIO0002 Apply and monitor workplace security procedures

TLIO0003 Follow security procedures when working with goods and cargo

TLIO1002 Follow security procedures when working with passengers and personnel

TLIO2003 Undertake loading and unloading in a designated secured environment

TLIO2011 Provide revenue protection measures

TLIO3004 Conduct control procedures for transferring explosives/dangerous/hazardous/high risk goods

TLIO3012 Manage disruptive and/or unlawful behaviour

TLIO3015 Maintain security of railway property and revenue


TLIO5005 Plan and manage security procedures for the enterprise

TLIO5006 Plan and manage security procedures for transferring and transporting dangerous goods

TLIO5017 Manage security of storage facilities

TLIO5018 Manage compliance with customs excise

TLIO5020 Advise on and manage security and safety in international freight transport

TLIP2014 Capture records into a records keeping system

TLIP2017 Maintain control of records

TLIP2018 Provide information from and about records

TLIP2024 Conduct financial transactions

TLIP2029 Prepare and process financial documents

TLIP2030 Conduct courier/delivery cash transactions

TLIP2032 Maintain petty cash account

TLIP2033 Sell products and services

TLIP2037 Carry out financial transactions and maintain records

TLIP2038 Conduct, balance and secure financial transactions

TLIP2039 Ensure the confidentiality, privacy and security of customer information

TLIP3026 Maintain financial records in a small business

TLIP3034 Advise on and construct fares for customers

TLIP4001 Develop plans to meet customer and organisation needs

TLIP4002 Facilitate and capitalise on change in the workplace

TLIP4003 Implement, maintain and evaluate dangerous goods transport procedures within the workplace

TLIP4005 Manage workplace information

TLIP4010 Assess lift requirements and provide quotation

TLIP4013 Implement and monitor logistics planning and processes

TLIP4028 Administer international trading accounts

TLIP4031 Maintain customer credit accounts and services

TLIP4038 Monitor a supply chain operation

TLIP4039 Monitor transport operations

TLIP4040 Monitor warehouse operations

TLIP5004 Develop a transport and logistics business plan

TLIP5006 Establish international distribution networks

TLIP5007 Contribute to the development of a workplace learning environment

TLIP5008 Manage a transport and logistics business unit

TLIP5011 Develop and evaluate strategies for transport and logistics enterprises

TLIP5025 Set and achieve budgets

TLIP5035 Manage budgets and financial plans

TLIP5036 Manage assets

TLIP5037 Develop workplace policy and procedures

TLIPC0001 Introduction to the road transport industry

TLIPC1001 Demonstrate care and apply safe practices at work

TLIPC1002 Adapt to work requirements in the transport and logistics industry

TLIPC1003 Apply effective work practices

TLIPC1004 Complete courier delivery operations


TLIPC1005 Complete small store operations

TLIR4001 Monitor supplier performance

TLIR4002 Source goods/services and evaluate contractors

TLIR4003 Negotiate a contract

TLIR4008 Implement and supervise stocktaking procedures

TLIR4009 Implement purchasing systems

TLIR4010 Plan purchasing

TLIR4012 Conduct international purchasing

TLIR5005 Manage a contract

TLIR5006 Develop, implement and review purchasing strategies

TLIR5007 Manage international purchasing

TLIR5014 Manage suppliers

TLIS2004 Install and maintain rail bonding systems

TLIS2012 Install and service rail lubrication equipment

TLIS2013 Install minor structures

TLIS2020 Install overhead wiring structure

TLIS2027 Install and maintain surface track drainage

TLIS2028 Install and replace transoms

TLIS2030 Carry out track ballasting

TLIS2031 Install railway sleepers

TLIS2033 Install and repair temporary track supports

TLIS2034 Install and repair rail fastening systems

TLIS2035 Install and repair fences and gates

TLIS2036 Use chemical repair products

TLIS2044 Carry out rail installation

TLIS3005 Install mechanical infrastructure for signalling

TLIS3009 Install mechanical signalling locking and interlocking devices

TLIS3010 Test rail using ultrasonic equipment

TLIS3011 Test rail using nondestructive testing equipment

TLIS3023 Erect and mount structures and housings for signalling equipment

TLIS3025 Implement ballast unloading

TLIS3026 Implement track maintenance and construction

TLIS3029 Implement structures maintenance and installation of minor structures

TLIS3037 Install and repair rail earthworks

TLIS3039 Measure and mark track for resurfacing

TLIS3040 Construct concrete or steel points and crossings

TLIS3041 Construct timber or composite points and crossings

TLIS3045 Install turnouts

TLIS4007 Decommission mechanical signalling infrastructure and interlocking equipment from service

TLIU0001 Develop workplace policy and procedures for environmental sustainability


TLIU1013 Prepare for environmentally sustainable work practices

TLIU2008 Apply environmental procedures to rail infrastructure


TLIU2012 Participate in environmentally sustainable work practices

TLIU3011 Implement and monitor environmentally sustainable work practices

TLIU3014 Operate vehicle in an environmentally sustainable manner

TLIU3015 Identify wastes and hazards in the waste management industry

TLIU4001 Implement and monitor environmental protection policies and procedures

TLIU4011 Apply environmental procedures to rail operations

TLIU5006 Conduct environmental audits

TLIW0036 Apply electric welding process to rail

TLIW0044 Weld rail on tram/light rail systems using submerged ARC welding process

TLIW2001 Operate under track protection rules

TLIW2012 Grind rails

TLIW2017 Cut and join materials

TLIW2018 Operate hand held air/power equipment for pallet production processes

TLIW2019 Apply surface coatings using a spray gun

TLIW2020 Undertake pallet repairs

TLIW2021 Clean and inspect pallets

TLIW2022 Manufacture pallets using automated methods

TLIW2023 Manufacture pallets using manual methods

TLIW2024 Dock boards using computer programmed machinery

TLIW2025 Dock boards on mechanical feeds

TLIW2028 Identify the principles of ballast cleaning operations

TLIW2029 Identify the principles of ballast regulator operations

TLIW2030 Identify the principles of dynamic track stabaliser operations

TLIW2031 Identify the principles of self‐propelled rail grinder operations

TLIW2032 Identify the principles of tamping machine operations

TLIW2033 Identify the principles of mechanised track laying operations

TLIW2037 Clip and secure points

TLIW2038 Place and remove temporary speed restriction equipment

TLIW2039 Place and remove permanent way stop boards

TLIW2041 Clip points and apply rail safety equipment

TLIW3006 Operate computerised mail and parcels sorting equipment

TLIW3007 Code and coordinate video‐coding operations

TLIW3008 Carry out culler facer canceller operations

TLIW3013 Grind switches and crossings

TLIW3015 Weld rail using aluminothermic welding process

TLIW3016 Weld rail using flashbutt welding process

TLIW3026 Operate stand alone signalling/point control equipment

TLIW3027 Operate minor track equipment

TLIW3034 Apply protective coating systems to structures

TLIW3035 Heat and cut materials using oxy‐LPG equipment for the rail industry

TLIW3042 Grind rail on tram/light rail systems

TLIW3043 Weld rail on tram/light rail systems using electric welding process

TLIW5001 Apply rail communications systems

TLIW5002 Manage rail assets and interfaces


TLIW5003 Manage rail network control systems

TLIW5004 Manage train planning

TLIX0001 Determine tariff classification of goods

TLIX0002 Initiate cargo border procedures

TLIX0003 Conduct advanced border clearance functions

TLIX0004X Administer inventory systems

TLIX0005X Administer market supply systems

TLIX0006 Apply and monitor biosecurity policies and procedures

TLIX0007X Build digital supply chain capability in the workforce

TLIX0008 Comply with biosecurity border clearance

TLIX0009X Employ digital supply chain risk management practices

TLIX0010X Enable traceability in supply chains

TLIX0011X Establish blockchain in supply chains

TLIX0012X Lead digital supply chain implementation

TLIX0013X Maintain stock control and receivals

TLIX0014X Manage customer focussed supply chain

TLIX0015X Manage fundamental aspects of supply chains

TLIX0016X Manage outsourced supply chain operations

TLIX0017X Manage supply chain mass customisation

TLIX0018X Monitor compliance in digital supply chains

TLIX0019X Monitor digital supply chain services

TLIX0020X Monitor ethical supply chain practices

TLIX0021X Work with global supply chains

TLIX4007 Implement and monitor integrated logistics support plans

TLIX4008 Conduct integrated logistics support activities

TLIX4009 Apply integrated logistics support processes and procedures

TLIX4011 Conduct logistics support analysis activities

TLIX4016 Implement and monitor materiel sustainment plans

TLIX4017 Conduct materiel sustainment activities

TLIX4018 Apply materiel sustainment process and procedures

TLIX4022 Implement and monitor configuration management plans

TLIX4023 Conduct configuration management activities

TLIX4024 Apply configuration management processes and procedures

TLIX4026 Apply codification and cataloguing processes and procedures

TLIX4027 Assess maintenance spares and manage repairable items

TLIX4028 Apply knowledge of logistics

TLIX4029 Apply knowledge of integrated logistics support

TLIX4030 Apply knowledge of materiel sustainment

TLIX4031 Apply knowledge of configuration management

TLIX4032 Apply knowledge of technical regulatory framework

TLIX4033 Apply technical regulatory framework compliance management systems

TLIX4034 Apply technical risk management systems and techniques

TLIX4035 Maintain technical data and information

TLIX4036 Analyse, advise on and carry out integrated border clearance transactions


TLIX5003 Develop and review integrated logistics support plans

TLIX5004 Develop integrated logistics support processes and procedures

TLIX5005 Manage integrated logistics support operations

TLIX5006 Manage verification and validation

TLIX5010 Provide specialist integrated logistics support advice

TLIX5012 Develop and review materiel sustainment plans

TLIX5013 Develop materiel sustainment processes and procedures

TLIX5014 Manage materiel sustainment operations

TLIX5015 Establish supply chains

TLIX5019 Provide specialist materiel sustainment advice

TLIX5020 Develop and review configuration management plans

TLIX5021 Manage configuration management processes

TLIX5025 Provide specialist configuration management advice

TLIX5036 Manage and monitor technical data and information systems

TLIX5037 Plan logistics support for deployed operations

TLIX5038 Organise the deployment and delivery of logistics support

TLIX5039 Plan and conduct road convoy

TLIX5040 Manage contracted support services

TLIX5041 Organise supply support on deployment

TLIX5042 Organise road transport operations

TLIX5043 Conduct maintenance on deployed operations

TLIX5044 Organise health support operations

TLIX5045 Manage and monitor catering on deployed operations

TLIX5046 Carry out standard customs clearance practices

TLIX5047 Determine customs value

TLIX5048 Determine import/export prohibitions/restrictions

TLIX5049 Determine indirect taxes

TLIX5050 Determine origin of goods and apply preference schemes or free trade agreements

TLIX5052 Determine complex customs value

TLIX5053 Determine tariff classification for complex goods

TLIX5055 Apply anti‐dumping and countervailing measures

TLIX5056 Carry out additional customs clearance practices

TLIX5058 Review decisions of regulatory bodies

TLIX6001 Formulate materiel logistics strategies

TLIX6002 Contribute to materiel logistics strategies

TLIX6046 Plan deployed logistics support for significant operations

TLIX6047 Monitor and provide logistics staff support for significant deployed operations

TLIX6048 Manage the deployment and delivery of logistics support

TLIX6049 Undertake provisioning in support of deployed operations

TLIX6050 Plan distribution operations on deployment

TLIX6051 Plan maintenance for deployed operations

TLIX6052 Plan health support for deployed personnel

TLIX6053 Coordinate health support operations


QUALIFICATION MAPPING INFORMATION

The qualification mapping information maps the TLI Transport and Logistics Training Package Release 6.0 qualifications to qualifications in the TLI Transport and Logistics Training Package Release 5.0.

Attachment A: Qualification mapping information

SKILL SETS MAPPING INFORMATION

The Skill Sets information maps the TLI Transport and Logistics Training Package Release 6.0 Skill Sets to Skill Sets in the TLI Transport and Logistics Training Package Release 5.0.

Attachment B: Skill sets mapping information


UNIT OF COMPETENCY MAPPING INFORMATION

The Units of Competency information maps the TLI Transport and Logistics Training Package Release 6.0 units of competency to units of competency in the TLI Transport and Logistics Training Package Release 5.0.

Attachment C: Units of Competency mapping information

PREREQUISITE UNITS OF COMPETENCY Code Title

TLIC0002 Operate fuel tanker

Prerequisite TLILIC0001 Licence to transport dangerous goods by road


Prerequisite TLILIC0001 Licence to transport dangerous goods by road

TLID4048 Top load a dangerous goods tanker

Prerequisite TLIC0001 Operate chemical tanker (or)

TLIC0002 Operate fuel tanker (or)


TLID4049 Bottom load a dangerous goods tanker

Prerequisite TLIC0001 Operate chemical tanker (or)

TLIC0002 Operate fuel tanker (or)


IMPORTED UNITS AND THEIR PREREQUISITE UNITS

The TLI Transport and Logistics Training Package Release 6.0 includes imported Units of Competency from other Training Packages.

Please check the relevant assessment requirements of the source Training Package by accessing the national training website www.training.gov.au (TGA) regarding any special conditions that may apply to the assessment of imported Units of Competency.

For up-to-date releases of the imported Units of Competency, refer to www.training.gov.au or the respective SSO.

Where any of the Units of Competency listed below are used to form a qualification or Skill Set, they do not count as units imported under the qualification packaging rule:

Some of the general elective units may be selected from any relevant nationally endorsed Training Package or accredited course. The general elective units must contribute to the vocational outcomes of the qualification.


Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Where a prerequisite unit is attached to a unit, it is identified by this symbol ∟.

Code Title

AHCBUS409 Participate in an e-business supply chain

AHCMOM213 Operate and maintain chainsaws

AHCPCM203 Fell small trees

∟ AHCMOM213 Operate and maintain chainsaws

AHCWHS502 Manage work health and safety processes

AMPMGT809 Analyse data for business decision making

AURHTJ001 Inspect heavy commercial vehicle wheels and tyres

AURLTA001 Identify automotive mechanical systems and components

AURVTA005 Clean vehicles

BSBADM409 Coordinate business resources

BSBADM502 Manage meetings

BSBCMM301 Process customer complaints

BSBCMM401 Make a presentation

BSBCOM501 Identify and interpret compliance requirements

BSBCOM601 Research compliance requirements and issues

BSBCUS201 Deliver a service to customers

BSBCUS301 Deliver and monitor a service to customers

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS501 Manage quality customer service

BSBFIA301 Maintain financial records

BSBFIA303 Process accounts payable and receivable

BSBFIM501 Manage budgets and financial plans

BSBHRM405 Support the recruitment, selection and induction of staff


BSBHRM513 Manage workforce planning

BSBINM301 Organise workplace information

BSBINM401 Implement workplace information system

BSBINM501 Manage an information or knowledge management system

BSBINN502 Build and sustain an innovative work environment

BSBITU111 Operate a personal computer

BSBITU112 Develop keyboard skills

BSBLDR403 Lead team effectiveness

BSBMGT401 Show leadership in the workplace

BSBMGT402 Implement operational plan

BSBMGT403 Implement continuous improvement

BSBMGT407 Apply digital solutions to work processes

BSBMGT502 Manage people performance

BSBMGT516 Facilitate continuous improvement

BSBMGT517 Manage operational plan

BSBMGT605 Provide leadership across the organisation

BSBMGT616 Develop and implement strategic plans

BSBMGT617 Develop and implement a business plan

BSBMKG513 Promote products and services to international markets

BSBPMG409 Apply project scope management techniques

BSBPMG416 Apply project procurement procedures

BSBPMG512 Manage project time

BSBPMG514 Manage project cost

BSBPMG515 Manage project human resources

BSBPMG516 Manage project information and communication

BSBPMG518 Manage project procurement


BSBPMG522 Undertake project work

BSBPMG604 Direct cost management of a project program

BSBPMG606 Direct human resources management of a project program

BSBPMG609 Direct procurement and contracting for a project program

BSBPRC504 Manage a supply chain

BSBPUR301 Purchase goods and services

BSBREL401 Establish networks

BSBREL402 Build client relationships and business networks

BSBRKG302 Undertake disposal

BSBRKG304 Maintain business records

BSBRSK401 Identify risk and apply risk management processes

BSBRSK501 Manage risk

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWHS521 Ensure a safe workplace for a work area

BSBWOR201 Manage personal stress in the workplace

BSBWOR301 Organise personal work priorities and development

BSBWOR501 Manage personal work priorities and professional development

BSBWOR502 Lead and manage team effectiveness

BSBWRK411 Support employee and industrial relations procedures

BSBWRK520 Manage employee relations

BSBWRT301 Write simple documents

CHCCCS020 Respond effectively to behaviours of concern

CPCCCM2007 Use explosive power tools


∟CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry

CPCCCM2008 Erect and dismantle restricted height scaffolding

∟ CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry

CPCCCM2010B Work safely at heights

∟CPCCOWHS2001 Apply WHS requirements, policies and procedures in the construction industry

CPCCCM3003 Work safely around electrical sources, services and assets

CPCCCO3054 Operate concrete agitator trucks


CPCCLDG3001A Licence to perform dogging

CPCCLRG3001A Licence to perform rigging basic level

∟CPCCLDG3001A Licence to perform dogging

CPCCLRG3002A Licence to perform rigging intermediate level

∟CPCCLRG3001A Licence to perform rigging basic level

CPCCLRG4001A Licence to perform rigging advanced level

∟CPCCLRG3002A Licence to perform rigging intermediate level

CPCCSF2003 Cut and bend materials using oxy-LPG equipment


CPCCWHS1001 Prepare to work safely in the construction industry

CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry

CPPFES2005A Demonstrate first attack firefighting equipment

CPPSEC5001A Establish and maintain an occupational health and safety system

CPPWMT3011A Respond to waste emergencies

CPPWMT3015A Move waste using loadshifting equipment

CPPWMT3044A Identify wastes and hazards

DEFVEH001 Conduct recovery vehicle operations in a field environment


DEFVEH002 Extract disabled equipment using winching techniques in a field environment

FBPFSY2001 Implement the food safety program and procedures

FBPFSY3001 Monitor the implementation of quality and food safety programs

FWPCOT3261 Transport forestry logs using trucks

HLTAID001 Provide cardiopulmonary resuscitation

HLTAID002 Provide basic emergency life support

HLTAID003 Apply first aid

HLTAID006 Provide advanced first aid

HLTWHS006 Manage personal stressors in the work environment

ICPPRN497 Work with digital information

ICTICT104 Use digital devices

ICTICT804 Direct ICT in a supply chain

MARC022 Perform mooring and unmooring activities

MARE002 Communicate during mooring and unmooring activities

MARF017 Follow work health and safety, and emergency procedures during mooring and unmooring activities

MEM12023 Perform engineering measurements

MEM18001 Use hand tools

MEM18001C Use hand tools

MEM24001B Perform basic penetrant testing

∟ MEM18001C Use hand tools

MEM24003B Perform basic magnetic particle testing

∟ MEM18001C Use hand tools

MEM24012C Apply metallurgy principles

MSMPMC322 Deliver concrete to site

MSS405002 Analyse and map a value system


NWPSOU002 Control vegetation on a site

PSPGEN005 Participate in workplace change

PSPGEN013 Implement change

PSPGEN025 Develop and implement work unit plans

PSPGEN027 Gather and analyse information

PSPGEN034 Compose complex workplace documents

PSPGEN042 Exercise delegations

PSPGEN045 Coordinate resource allocation and usage

PSPGEN046 Undertake research and analysis

PSPGEN048 Support workplace coaching and mentoring

PSPGEN053 Provide leadership

PSPGEN054 Use complex workplace communication strategies

PSPGEN055 Refine complex workplace documents

PSPGEN057 Develop and use political nous

PSPGEN059 Benchmark performance

PSPGEN060 Manage performance

PSPGEN065 Interpret data and related statistics

PSPGEN067 Establish and maintain strategic networks

PSPGEN070 Persuade and influence opinion

PSPGEN071 Prepare high-level written communication

PSPGOV404B Develop and implement work unit plans

PSPGOV413A Compose complex workplace documents

PSPGOV602B Establish and maintain strategic networks

PSPGOV605A Persuade and influence opinion

PSPGOV606A Prepare high-level/sensitive written materials

PSPHRM004 Implement workforce planning and succession strategies


PSPMGT001 Manage resources

PSPMGT007 Manage risk

PSPMGT009 Manage public sector financial resources

PSPMGT011 Develop partnering arrangements

PSPMGT013 Provide strategic direction

PSPPCM001 Carry out basic procurement

PSPPCM002 Dispose of assets

PSPPCM004 Plan procurement

PSPPCM005 Develop and distribute requests for offers

PSPPCM006 Select providers and develop contracts

PSPPCM007 Manage contracts

PSPPCM008 Manage contract performance

PSPPCM009 Finalise contracts

PSPPCM010 Manage procurement risk

PSPPCM011 Plan to manage a contract

PSPPCM019 Divest strategic assets

PSPPCM020 Plan for strategic procurement

PSPPCM021 Coordinate strategic procurement

PSPPCM022 Negotiate strategic procurement

PSPPCM023 Manage strategic contracts

PSPPCM025 Influence and define strategic procurement

PSPPCM026 Establish strategic procurement context

PSPPCY004 Support policy implementation

PSPPCY009 Provide policy advice

PSPPCY010 Manage policy implementation

PSPPOL603A Manage policy implementation


PSPPROC303A Carry out basic procurement

PSPREG012 Gather information through interviews

PSPREG418A Advise on progress of investigations

PSPSEC017 Manage security awareness

PUACOM007 Liaise with other organisations

∟PUACOM005 Foster a positive organisational image in the community

PUAWER005 Operate as part of an emergency control organisation

RIIBEF402D Supervise on-site operations

RIICBS312D Conduct bitumen tanker operations

RIICCM201D Carry out measurements and calculations

RIICCM203D Read and interpret plans and job specifications

RIICCM205E Carry out manual excavation

RIICCM207D Spread and compact materials manually

RIICCM208D Carry out basic levelling

RIICCM209D Carry out concrete work

RIIHAN301D Operate elevating work platform

RIIHAN301E Operate elevating work platform

RIIMPO317E Conduct roller operations

RIIMPO318E Conduct civil construction skid steer loader operations

RIIMPO319D Conduct backhoe/loader operations

RIIMPO320E Conduct civil construction excavator operations

RIIMPO321E Conduct civil construction wheeled front end loader operations

RIIMPO322D Conduct civil construction tracked front end loader operations

RIIMPO326D Conduct civil construction water cart operations

RIIRIS401D Apply site risk management system

RIIWHS202D Enter and work in confined spaces


RIIWHS204D Work safely at heights

RIIWHS205D Control traffic with stop-slow bat

RIIWHS302D Implement traffic management plan

SIRRMRM007 Negotiate and establish supply arrangements

SITEEVT015 Develop event transport plans

SITHFAB002 Provide responsible service of alcohol

SITXCOM005 Manage conflict

SITXFIN003 Manage finances within a budget

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

SITXFSA101 Use hygienic practices for food safety

SITXMPR004 Coordinate marketing activities

TAEASS401 Plan assessment activities and processes

TAEASS402 Assess competence

TAEDEL301 Provide work skill instruction

TAEDEL404 Mentor in the workplace

TAEDES401 Design and develop learning programs

TAETAS501 Undertake organisational training needs analysis

UEGNSG005 Prepare to work in the gas industry

UEGNSG141 Apply workplace health and safety regulations, codes and practices in the gas supply industry

UEGNSG614 Load, unload, exchange and connect LPG cylinders

UEGNSG622 Assess the operational capability of gas safety equipment on a delivery vehicle

UETTDRRF02 Perform pole top rescue

∟HLTAID001 Provide cardiopulmonary resuscitation


KEY WORK AND TRAINING REQUIREMENTS IN THE INDUSTRY

The transport and logistics industry is characterised by immense diversity in occupations, workforce development needs, business types and sizes, and locations. It directly affects every part of the economy and everyone’s standard of living – from what we buy, to the price we pay for goods, to how we get from place to place.

The industry encompasses activities in logistics and warehousing, road transport, aviation, rail, and maritime and ports. Because of its integration within the economy and the embedded nature of its functions, the relative ‘health’ of the industry is often considered a barometer for the overall strength of the economy.

The industry has a diverse range of occupations, from crews of vehicles, trains, vessels and aircraft, to staff involved in engineering, infrastructure, tourism, hospitality, security, retailing, warehousing, administration, and information technology.

(http://www.australianindustrystandards.org.au/transport-logistics-industry-intelligence-2/)

REGULATION AND LICENSING IMPLICATIONS FOR IMPLEMENTATION Licensing/legislative/certification requirements

Licensing/regulatory authorities across Australia have actively participated in the development of this Training Package. This Training Package contains a number of licensing Units of Competency as packaged in various Skill Sets and qualifications. These Units of Competency align to licensing outcomes in high-risk work, heavy vehicle driving and the carriage of dangerous goods by road. Licensing/regulatory requirements vary between states and territories and may change from time to time.

The developers of this Training Package consider that the licensing/regulatory requirements described in this section apply to RTOs, assessors or candidates with respect to this Training Package. While reasonable care has been taken in its preparation, the developers of this Training Package and the Department of Employment, Skills, Small and Family Business cannot guarantee that the list is definitive or accurate at the time of reading; the information in this section is provided in good faith on that basis.

Each Unit of Competency, Skill Set or qualification in this Training Package identifies where regulation and/or licensing applies by using an appropriate statement such as:

This unit is based on the licensing requirements of Part 4.5 of the Model Work Health and Safety (WHS) Regulations, high risk work and meets Commonwealth, state and territory HRW licensing requirements.

Any alteration to this unit would result in a unit that would not be acceptable to work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) regulators for the purpose of licensing.

Licensing, legislative or certification requirements apply to this unit. As these requirements can vary between states, territories or industry sectors, relevant information must be sourced prior to application of this unit.


This unit meets part of the certification requirements for obtaining specialist driver accreditations. As requirements may vary between states and territories, people seeking specialist driver accreditation should contact their state/territory licensing regulator.

Candidates should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Further information about applicable licensing and regulatory authorities can be found in Attachment D.

People employed in the transport and logistics industry need to fulfil competency and training requirements as detailed in the regulatory requirements relevant to their occupation. People assessed as complying with these requirements are usually provided with some form of certification by the respective authority. These are certificates required by the relevant state/territory or Australian legislation or international code or convention before a person can work in the occupation covered under the legislation.

Do not confuse these certificates with national VET qualifications issued by RTOs.

While in the transport and logistics industry there is a close relationship between regulatory certificates and the national VET qualifications, they are issued by different organisations under different legislative authority.

Licensing/legislative/certification requirements will apply to Units of Competency and their assessment requirements, Skill Sets and/or qualifications in specific situations and contexts such as driving, high-risk work equipment, working with dangerous goods and hazardous substances, and chain of responsibility.

Examples of the instruments that cover these licensing/legislative/certification requirements include:

Relevant state/territory roads and traffic authority driving regulations and licence/permit requirements including mass and loading regulations, and state/territory oversize/mass pilot/escort permit requirements

Chain of responsibility legislation Fatigue risk management regulations and codes of practice National Load Restraint Guide (LRG) Heavy Vehicle National Law (HVNL) Relevant state/territory road rules Australian, international and state/territory regulations and codes of practice for the

handling, storage and transport of dangerous goods and hazardous substances, including:

o Australian and International regulations and codes for transporting and storing explosives

o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code o Biosecurity requirements o Customs regulations (export/import/bond requirements)


o Definitions for classifying a packaging as an intermediate bulk container (IBC) or pressure vessel or multiple element gas container (MEGC)

o HAZCHEM codes o International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) o National Load Restraint Guide (LRG) o Quarantine regulations administered by the responsible Australian Government

department o Relevant state/territory authority regulations and codes of practice o Relevant state/territory environmental protection legislation o Relevant state/territory rail safety Act o Relevant state/territory water use regulations o Relevant state/territory work health and safety (WHS)/occupational health and safety

(OHS) legislation, regulations and codes of practice o State/territory rail industry safeworking regulations and codes of practice o United Nations (UN) packaging specifications.


IMPLEMENTATION INFORMATION

KEY FEATURES OF THE TRAINING PACKAGE AND THE INDUSTRY THAT WILL IMPACT ON THE SELECTION OF TRAINING PATHWAYS

Pathways define a sequence of learning or experience that can be followed to attain competency and describe the way in which training and assessment is undertaken in an education or training program. They are not mandatory and may vary depending on the qualification or training program, the needs of the individual and the industry.

The Training Package is flexible and many ways pathways can be constructed to align with individual requirements and business needs. RTOs can work with their clients to apply the flexibility available in the packaging rules to ensure ‘fit for purpose outcomes’.

INDUSTRY SECTORS AND OCCUPATIONAL OUTCOMES OF QUALIFICATIONS

The TLI Transport and Logistics Training Package contains 62 qualifications comprising 107 Skill Sets and 730 industry-specific Units of Competency aligned to occupations across the following four sectors:

Logistics and Warehousing Road Transport Rail Ports

Industry Occupations Guide Logistics and Warehousing Road Transport Rail Ports

Executive

State Manager, Regional Manager, National Manager, General Manager, CEO, Managing Director, Business Owner

Specialist

Human Resources, Safety, Health and Environment, Information Technology, Sales and Marketing, Legal and Regulatory, Administration, Finance and Accounting, Project Management, Training, Organisational Development, Customer Services, Quality

Management

Transport Manager Transport Manager Transport Manager Transport Manager

Operations Manager Operations Manager Operations Manager Operations Manager

Logistics Manager Logistics Manager Logistics Manager Logistics Manager

Terminal Manager Terminal Manager Terminal Manager Terminal Manager


Fleet Manager Fleet Manager Railway Station Manager

Berth Manager

Warehouse Manager Harbour Master

Distribution Manager Hydrographer

Supervisory

Transport Supervisor Transport Supervisor Transport Supervisor Transport Supervisor

Transport Scheduler Transport Scheduler Transport Scheduler Transport Scheduler

Shift Supervisor Shift Supervisor Shift Supervisor Shift Supervisor

Operations Supervisor Operations Supervisor Operations Supervisor Operations Supervisor

Warehouse Administrator

Fleet Supervisor Network Controller Stevedore Team Leader

Warehouse Supervisor Driving Instructor Rail Terminal Operator Tug Master

Freight Forwarder Dangerous Goods Tanker Driver

Rail Track Supervisor Port Pilot

Customs Broker Signalling Technician Port Engineer Rail Engineer

Entry Level

Forklift Driver Forklift Driver Forklift Driver Forklift Driver

Truck Driver Truck Driver Truck Driver Truck Driver

Terminal Operator Terminal Operator Terminal Operator Terminal Operator

Crane Operator Crane Operator Despatch/ Receival Clerk

Crane Operator

Despatch/Receival Clerk

Despatch/ Receival Clerk

Storeperson Despatch/ Receival Clerk

Storeperson Storeperson Train Driver Storeperson

Furniture Removalist Furniture Removalist Track Patroller Stevedore

Logistics Officer Bus Driver Monorail Operator Launch Coxswain

Crane Operator Tram/Light Rail Driver Straddle Carrier Operator

Delivery Driver Railway Track Worker Vessel Traffic Officer

Livestock Driver Railway Signal Operator

Environmental Officer

Taxi Driver Rail Terminal Operator Tow Truck Driver Station Assistant

Courier Driver Train Guard

Note: This Industry Occupations Guide includes occupations covered by the TLI Transport and Logistics Training Package Release 1.0, 2.0, 3.0, 4.0, 5.0 and 6.0.


QUALIFICATIONS ENTRY REQUIREMENTS

Entry requirements are the knowledge, skills or experience required to enter a qualification. They may be expressed as Units of Competency, qualifications or vocational outcomes and must be demonstrated prior to commencing the qualification.

In the TLI Transport and Logistics Training Package Release 6.0, the following entry requirements apply:

TLI31815 Certificate III in Rail Track Surfacing

The entry requirement for this qualification is TLI21315 Certificate II in Rail Infrastructure (Track Surfacing) or relevant industry experience gained by working within the rail infrastructure environment

TLI31915 Certificate III in Mechanical Rail Signalling

The entry requirement for this qualification is the 7 core Units of Competency from TLI21315 Certificate II in Rail Infrastructure listed below or relevant industry experience gained by working within the rail infrastructure environment

TLI32115 Certificate III in Rail Structures

The entry requirement for this qualification is TLI21315 Certificate II in Rail Infrastructure (Structures) or relevant industry experience gained by working in the rail infrastructure (structures) environment

TLI32515 Certificate III in Rail Infrastructure

The entry requirement for this qualification is TLI21315 Certificate II in Rail Infrastructure (Track Work) or relevant industry experience gained by working in the rail infrastructure environment

TLI32715 Certificate III in Track Protection

The entry requirement for this qualification is TLI21915 Certificate II in Track Protection or relevant industry experience gained by working in the rail infrastructure environment providing track protection services

TLI32915 Certificate III in Tram or Light Rail Infrastructure

The entry requirement for this qualification is TLI22215 Certificate II in Tram or Light Rail Infrastructure or equivalent vocational experience working within the rail infrastructure environment


TLI42315 Certificate IV in Rail Infrastructure

The entry requirement for this qualification is one of the following qualifications:

o TLI31815 Certificate III in Rail Track Surfacing o TLI31915 Certificate III in Mechanical Rail Signalling o TLI32115 Certificate III in Rail Structures o TLI32515 Certificate III in Rail Infrastructure o TLI32715 Certificate III in Track Protection or o Relevant industry experience gained by working in the rail infrastructure environment.

PATHWAYS ADVICE

Attachment E provides sector and qualification pathways guidance. Information about specific pathways relevant to qualifications in the Training Package is best provided by RTOs delivering the qualifications and State/Territory Industry Advisory Bodies (ITABs).

Generally, all qualifications in the TLI Transport and Logistics Training Package are suitable for delivery via an Australian Apprenticeship pathway.

The Australian Apprenticeships website offers information about traineeships and apprenticeships and includes links to State/Territory Training Authorities (STAs) that monitor provision.

VET in Schools programs are packaged and delivered in a variety of ways across Australia. However, it is highly recommended that schools work together in partnership with an RTO where qualifications or Skill Sets result in strong transferable skills relevant to the needs of the individual and commercial enterprises.

It is generally acknowledged that the warehousing and logistics Certificate I and II qualifications are suitable entry pathways to the industry for school aged people.

There are age and experience limitations on licensing and compliance aspects, which make some qualifications unsuitable for school-based programs.

Note that these qualifications are examples only, and school to industry is not the only pathway into the transport and logistics industry. Entry points are influenced by many factors. The nature of the supply chain also means that there are many opportunities, including cross industry alternatives.

Credit transfer arrangements between qualifications in this Training Package and higher education qualifications are encouraged between providers but no national credit arrangements exist at this time. Aspects of transport and logistics are embedded in many disciplines including business and commerce, management and leadership and infrastructure. AIS will continue to investigate and publicise examples of practical credit transfer models as they are applied.

Attachment E: TLI Transport and Logistics Training Package pathways advice


ACCESS AND EQUITY

Good vocational education, training and assessment include making adjustments to meet the learning and assessment needs of individuals. An open mind, common sense and tailoring training and assessment to individual circumstances should ensure individuals achieve the standards employers and RTOs expect.

Adjustments can be made to assist learners to access and participate in VET. Adjustments are reasonable if they achieve this purpose and take into account factors such as the nature of the learner’s ability and disability, the views of the learner, the potential effect of the adjustment on the learner and others, and the costs and benefits of making the adjustment.

Reasonable adjustments need only be that – reasonable. It is about identifying what adjustments might reasonably be made and how they may be put into place.

Assessment processes and techniques should be modified for distance-based learners, be culturally appropriate and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.


FOUNDATION SKILLS

Language, literacy and numeracy skills can make the difference between whether or not someone succeeds in training and at work. These important skills are now called ‘core skills’ or ‘foundation skills’ because they are at the core of – or the foundation to – other more specific technical skills.

There is a distinction between ‘core skills’ and ‘foundation skills’ in Training Packages, which can be summarised as follows:

Core skills are those described in the Australian Core Skills Framework (ACSF): learning, numeracy, oral communication (speaking and listening), reading and writing.

Foundation skills is the term that the Australian Government uses in a number of different contexts, including vocational Units of Competency, to capture language, literacy and numeracy skills and employment skills.

In the TLI Transport and Logistics Training Package, foundation skills are explicit in the performance criteria in each unit of competency.

This is achieved with the use of key words or phrases to indicate foundation skills that are essential to performance. It is important to note that foundation skills may not have the same meaning in every instance and do need to be considered in the relevant job context.

The significance of each of these skills will also vary in respect to job roles and the strengths of individuals. It is important for users of the Training Package to contextualise relevant foundation skills identified in units of competency and assessment criteria.

FSK Foundation Skills Training Package

The FSK Foundation Skills Training Package allows RTOs to choose and deliver foundation skills Units of Competency, qualifications and Skill Sets that will enable learners to build the specific foundation skills they need to achieve vocational competency.

Foundation skills Units of Competency provide additional information about the types of language, literacy and numeracy skills that are needed to meet the requirements of vocational Units of Competency.

The Training Package can be downloaded from www.training.gov.au.


HEALTH AND SAFETY IMPLICATIONS IN THE INDUSTRY

Work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) has been used in Units of Competency to refer to the relevant legislation. As not all jurisdictions have implemented the Model Work Health and Safety (WHS) Act the combined term is used to recognise that either the national model or existing state instrument will apply, as specified by the relevant regulatory authority.

In jurisdictions where the Model WHS Act has not been implemented, RTOs are advised to contextualise the Unit of Competency by referring to the existing state/territory OHS legislative requirements.

RESOURCES AND EQUIPMENT RELEVANT TO THE TRAINING PACKAGE

The assessment requirements relevant to each Unit of Competency refer to the relevant resources and equipment required for assessment.

Where a specific vehicle or piece of equipment is referred to, it must be used in the relevant assessment.

In particular, for assessment, access is required to:

A range of relevant exercises, case studies and/or simulations A vehicle typical of that used in the industry Applicable documentation including workplace procedures, regulations, codes of practice

and operation manuals Relevant materials, tools, equipment and personal protective equipment (PPE) currently

used in industry.

Specific assessment requirements and strategies are defined in the relevant Unit of Competency where applicable.

RTOs can only conduct training and/or assessment of the qualifications and/or Units of Competency in this Training Package provided they are covered by their Scope of Registration.

The assessment requirements for each Unit of Competency specify the relevant resources and equipment required to achieve the vocational outcomes of the TLI Transport and Logistics Training Package.

LEGAL CONSIDERATIONS FOR LEARNERS IN THE WORKPLACE/ON PLACEMENTS

Legal requirements that apply to specific industries and VET vary across each state and territory, and the Commonwealth, and can change.

Contact relevant state/territory and Commonwealth departments to determine specific legal requirements.


RANGE OF CONDITIONS

The Range of Conditions Tables provide non-essential industry specified advice on resources, definitions and conditions that may relevant for assessment of a Unit of Competency.

The CVIG Range of Conditions Tables can be found in Attachment F.

LINKS

The CVIG for TLI Transport and Logistics Training Package.

ATTACHMENT A: QUALIFICATION MAPPING Mapping information for Qualifications can be found in the TLI CVIG Mapping Information Attachments A–C spreadsheet.

ATTACHMENT B: SKILL SETS MAPPING Mapping information for Skill Sets can be found in the TLI CVIG Mapping Information Attachments A–C spreadsheet.

ATTACHMENT C: UNITS OF COMPETENCY MAPPING Mapping information for units of competency can be found in the TLI CVIG Mapping Information Attachments A–C spreadsheet.


ATTACHMENT D: SUMMARY OF QUALIFICATION LICENSING/REGULATORY INFORMATION Licensing and registration requirements that apply to specific industries and VET, vary between each state and territory, and can regularly change.

Contact details for the main relevant state or territory authorities that can assist in providing the most up-to-date information are listed below.

The regulatory authorities for the Dangerous Goods and High Risk Licensing, Customs Broking, Taxi, Heavy Vehicle Licensing and Chain of Responsibility at the time of publication of this Training Package are listed below.

Dangerous Goods and High Risk Licensing

Jurisdiction Regulatory Body Contacts

Australian Capital Territory

WorkSafe ACT Telephone: (02) 6207 3000 Website: www.worksafe.act.gov.au

New South Wales WorkCover NSW Telephone: 13 10 50 Website: www.workcover.nsw.gov.au

Northern Territory NT WorkSafe Telephone: 1800 019 115 Website: www.worksafe.nt.gov.au

Queensland Dangerous Goods

Department of Transport and Main Roads

Telephone: 13 23 80 Website: www.tmr.qld.gov.au

Queensland High Risk

Workplace Health and Safety Queensland

Telephone: 1300 369 915 Website: www.deir.qld.gov.au/workplace/index.htm

South Australia SafeWork SA Telephone: 1300 365 255 Website: www.safework.sa.gov.au

Tasmania Workplace Standards Tasmania

Telephone: (03) 6233 7657 Website: http:workplacestandards.tas.gov.au

Victoria WorkSafe Victoria Telephone: 1800 136 089 Website: www.worksafe.vic.gov.au

Western Australia Department of Mines, Industry Regulation and Safety

Telephone: 1300 307 877 Website: www.commerce.wa.gov.au


Customs Broking


National Australian Customs and Border Protection Service

Telephone: 1300 363 263 Website: www.customs.gov.au/

Rail Regulator


Australian Capital Territory, New South Wales, Northern Territory, South Australia, Tasmania, Victoria, and Western Australia

Office of the National Rail Safety Regulator

Telephone: (08) 8406 1500 Website: www.onrsr.com.au/

Queensland Rail Safety Regulation Branch Department of Transport and Main Roads

Telephone: (07) 3066 2915 Website: www.tmr.qld.gov.au/Safety/Rail-safety.aspx

Taxi Services Regulators



ACT Department of Territory and Municipal Services

Telephone: 13 22 81 Website: www.tams.act.gov.au

New South Wales Transport for NSW Telephone: 13 15 00 Website: www.transport.nsw.gov.au

Queensland Department of Transport and Main Roads


South Australia SA Department of Planning, Transport and Infrastructure

Telephone: (08) 8343 2222 Website: www.dpti.sa.gov.au

Tasmania Department of Infrastructure, Energy & Resources

Telephone: 1300 135 513 Website: www.transport.tas.gov.au

Victorian Department of Transport Telephone: (03) 9655 6666 Website: www.transport.vic.gov.au

Western Australia WA Department of Transport

Telephone: 13 11 56 Website: www.transport.wa.gov.au


Heavy Vehicle Licensing



ACT Road Transport Authority

Telephone: 13 22 81 Website: www.rego.act.gov.au

New South Wales Transport Roads and Maritime Services

Telephone: 13 22 13 Website: www.rta.nsw.gov.au

Northern Territory Department of Transport Telephone: 1300 654 628 Website: www.transport.nt.gov.au

Queensland Department of Transport and Main Roads


South Australia Department of Planning, Transport and Infrastructure

Telephone: (08) 8343 2222 Website: www.dpti.sa.gov.au

Tasmania Department of Infrastructure, Energy & Resources

Telephone: 1300 135 513 Website: www.transport.tas.gov.au

Victoria Vic Roads Telephone: 13 11 71 Website: www.vicroads.vic.gov.au

Heavy Vehicle Regulators


Australian Capital Territory, Victoria New South Wales, South Australia and Tasmania

National Heavy Vehicle Regulator (NHVR)

Telephone: 13 69 6487 Website: www.nhvr.com.au

Northern Territory Department of Transport Telephone: 1300 654 628 Website: www.transport.nt.gov.au/mvr/heavy-vehicles

Western Australia Department Main Roads Telephone: 138 486 Website: www.mainroads.wa.gov.au/ UsingRoads/HeavyVehicles/Pages /HeavyVehiclesHome.aspx


ATTACHMENT E: TRAINING PACKAGE PATHWAYS ADVICE The TLI Transport and Logistics Training Package contains qualifications related to many occupations.

There are a range of specialised areas that can require a licence, technical skills, specialised knowledge or combinations of these; the Training Package provides flexibly structured qualifications to meet these requirements.

The structure of Training Package qualifications maximises flexibility between qualifications at the same AQF level (horizontal) and between qualifications at different levels (vertical). There are many options for qualification pathways within and between the industry sectors.

The Training Package also contains Units of Competency imported from other Training Packages to enable organisations with broader needs than the transport and logistics sectors to ensure qualifications are relevant to their operation.

Various pathway options are available in the Training Package and can be summarised as follows:

Figures 1–6 are overviews based on each qualification stream. They show a hierarchical pathway and are a useful snapshot of the qualifications aligned to the AQF levels. Qualifications at lower AQF levels are not prerequisites for the higher-level qualifications. In practice, the qualifications through the structure of electives, generally incorporate transferable broad-based skills applicable to a diverse range of job roles in more than one stream.

Pre-vocational and industry entry-level qualifications The TLI10115 Certificate I in Transport and Logistics (Pathways) is a cross sector qualification suitable for those with limited access to formal education and training as well as year 9 or 10 students as a framework for a structured workplace learning program. There is also a Certificate I qualification for the warehousing sector and some Skill Sets that can be used at an industry entry level. Certificate II and III level qualifications can also be used as an entry point to the industry sectors. Where qualifications are being considered as a pathway, the following issues need to be considered:

o a minimum of 3 years’ industry experience is recommended before enrolling in a Certificate IV and a minimum of 5 years’ experience before enrolling at Diploma level

o for some occupations in the transport and logistics industry, the achievement of an educational qualification is only a partial fulfilment of the regulatory requirements that must be demonstrated by a person seeking certification from the relevant state/territory regulatory or safety authority.


Users of the TLI Transport and Logistics Training Package are encouraged to clarify with the relevant authorities, the various regulated occupations in the transport and logistics industry, the full certification requirements for each, and the availability of Australian Apprenticeships and VET in Schools.

Specific qualification charts summarising how qualifications are structured and the available choices in Units of Competency aligned to industry requirements are available.

The charts can be used as a guide to determining suitable pathways based on individual choice and detail the structures for many occupations in different sectors such as:

Furniture Removal International Freight Forwarding and Customs Broking Materiel and Deployment Logistics Rail Infrastructure Rail Operations Road Transport Stevedoring Warehousing and Logistics.


Figure 1: Pathways Model


Figure 2: Logistics and Warehousing


Figure 3: Stevedoring and Logistics


Figure 4: Rail Operations


Figure 5: Rail Infrastructure


Figure 6: Logistics


Figure 7: Road Transport and Logistics:


Figure 8: Customs Broking and International Freight Forwarding


ATTACHMENT F: IMPLEMENTATION ADVICE A: Handling Cargo/Stock TLIA0002 Prepare cargo for export

Organisation of the cargo for export may include:

movement of equipment, goods, materials and vehicular traffic

Customers may be: internal or external

Operations may be conducted:

by day or night

Cargo to be exported may include:

dangerous, hazardous, perishable, fragile, packaged goods or in liquid or solid form

Forms of documentation for the export of cargo may include:

invoices manifests packing specifications and lists

Transport modes may include:

air, sea or combinations

Requirements for work may include:

additional gear and equipment authorities and permits communications equipment hours of operations incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)

Hazards may include: contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components

Hazard management is consistent with:

the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and PPE

Established industry practice when planning procedures for the loading of cargo includes:

available space is used efficiently dangerous goods are labelled in accordance with Australian

Dangerous Goods (ADG) Code dangerous goods are packaged and labelled in accordance with

their class and subsidiary risk goods are packed for ease of inspection and to meet delivery and

customer requirements goods are secured ensuring no damage to contents weight and volume of consolidated cargo conforms to

specifications


Consultative processes may involve:

industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists

management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, potential customers and clients

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures enterprise procedures established procedures organisational procedures

Information/documentation may include:

Australian and international codes of practice and regulations relevant to export of cargo

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances

Australian and international standards, criteria and certification requirements

communications technology equipment, oral, aural or signed communications

emergency procedures operations manuals, job specifications and procedures and

induction documentation quality assurance procedures Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options supplier and/or client instructions workplace operating procedures and policies relevant competency standards and training materials

Applicable procedures and codes may include:

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting

explosives o Australian Marine Orders and the International Maritime

Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) international transport regulations, codes and procedures relevant Australian and international standards and certification

requirements relevant codes and regulations for the export of cargo relevant international and Australian state/territory road rules

and transport regulations relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation


TLIA0003 Complete and check import/export documentation

Work may be conducted in: a range of work environments by day or night


Workplaces may comprise: large, medium or small worksites

Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments

Cargo may include: goods with specialist requirements, including temperature controlled goods and dangerous goods

personal effects consignments imported/exported by parcels post consignments imported/exported by air freight consignments imported/exported by sea freight wildlife or wildlife products (living or non-living) goods with specialist requirements, including temperature

controlled goods and dangerous goods Hazards in the work area may include exposure to:

chemicals dangerous or hazardous substances movements of equipment, goods and materials


other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff

Communication in the work area may include:

phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications


company procedures enterprise procedures organisational procedures established procedures

Information/documents may include:

goods identification numbers and codes manifests, barcodes, and container identification/serial number relevant Customs legislation, related legislation including

quarantine legislation, environment and conservation legislation and Australian and international codes of practice and regulations relevant to import/export of cargo

Australian and international standards, regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances


dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)

packing declaration timber treatment certificates cleanliness certificate handling instructions for cargo (especially for dangerous goods

or temperature controlled goods) commercial invoices packing lists air waybill (AWB) certificates of origin bills of lading (B/L) or sea waybills certificates of marine insurance, other insurance certificates quarantine treatment certificate transportation and warehousing instructions permits from regulatory bodies (Australian and international) financial documentation other documents specific to goods, country of origin/destination operations manuals, job specifications and induction

documentation manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions award, enterprise bargaining agreement, other industrial

arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures

Applicable regulations and legislation may include:

relevant Customs and related legislation, including taxation legislation

relevant standards and codes for the import/export of cargo quarantine legislation Australian and international regulations and codes of practice for

the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) o Australian and international codes for transporting

explosives workplace relations regulations equal opportunity legislation equal employment opportunity and affirmative action legislation

TLIA0004 Complete receival and despatch documentation

Work may be conducted: in a range of work environments by day or night





Received/despatched goods may involve:

special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances

Problems that may occur when receiving/despatching goods include:

damaged stock damaged pallets or packaging wrong stock error in paperwork poorly stacked stock incorrect quantity

Aspects of goods to be checked when receiving/despatching goods may include:

correct type number condition quality packaging labelling dangerous goods declarations and marking (where applicable)

Hazards in the work area may include exposure to:

chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment


other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions management and union representatives industrial relations and work health and safety



phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used,



workplace procedures may include:

Personal protective equipment (PPE) may include:

gloves safety headwear and footwear safety glasses two-way radios high visibility clothing


goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions

and bar codes codes of practice and regulations relevant to the receiving of

goods Australian and international regulations and codes of practice for

the handling and transport of dangerous goods and hazardous substances

operations manuals, job specifications and induction documentation

manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial



relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for




explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) and environmental protection legislation

workplace relations regulations workers compensation regulations

TLIA0005 Connect and disconnect reefer units

Work may be conducted: in a range of work environments


by day or night Customers may be: internal or external


Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments at heights

Reefer units may: require the attachment of clip-on units



Personnel in work area may include:

workplace personnel site visitors contractors official representatives


gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing


phone radio oral, aural or signed communications




goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations

relevant to the transport of cargo operations manuals, job specifications and induction

documentation manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets




relevant standards and codes applying to the connection and disconnection of reefer units

licence, patent or copyright arrangements


water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety



TLIA0006 Coordinate goods to bond premises








other employees and supervisors suppliers, customers and clients bond store representatives relevant authorities and institutions management and union representatives industrial relations and work health and safety









workplace procedures and policies for the coordination of goods to bond store premises

supplier and/or client instructions goods identification numbers and codes


manifests, bar codes, goods and container identification/serial number

agents’ delivery order and agents’ program customer clearance quarantine clearance point of empty return/hand-over agreement continuing permission single transaction permissions chief clerks MT delivery program gate pass/VMO clearance stamped bulk run numbers manufacturer specifications for equipment dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) relevant legislation, regulations and related documentation

including Australian Dangerous Goods (ADG)/the International Maritime Dangerous Goods (IMDG) Code

award, enterprise bargaining agreement, other industrial arrangements

relevant Australian Standards and certification requirements quality assurance procedures emergency procedures


relevant codes and regulations pertaining to the coordination of goods to bond premises

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and the IMDG Code o International Air Transport Association (IATA) Dangerous





TLIA0007 Coordinate stevedoring clerical functions








phone fax email/internet electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications





relevant to clerical functions at a container/cargo terminal/wharf Australian and international regulations and codes of practice for







relevant standards, codes and regulations for terminal and wharf operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) o Australian and International codes for transporting

explosives licence, patent or copyright arrangements water and road use and licence arrangements


export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements relevant state/territory work health and safety



TLIA0008 Coordinate stocktakes




Work may be conducted in: restricted spaces exposed conditions controlled or open environments

Equipment used in stocktaking may include:

calculators scanners hand-held computers

Inventory systems may be: automated manual paper-based computerised microfiche

Categories or groups of products/stock may include:

small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods

The characteristics of products/stock may include:

small parts toxicity flammability form weight size state perishability fragility security risk

Labelling systems may include:

batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) and HAZCHEM Codes


Hazards in the work area may include:

chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment












and bar codes codes of practice and regulations relevant to the identification,

handling and stacking of goods Australian and international regulations and codes of practice for

the handling, stacking and transport of dangerous goods and hazardous substances



(SDS)/material safety data sheets (MSDS) (where applicable)





relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for

the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and International codes for transporting

explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory work health and safety



TLIA0010 Identify goods and store to specifications




Workplace activities being organised may include but are not limited to:

receival storage goods/stock movement despatch stock levels re-ordering processes


Goods may involve: special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods

Modes of transfer may be: manual or motorised

Storage types may include but are not limited to:

bin/binning systems rack refrigeration/freezers/cold rooms marked floor space containers racks and racking systems block/stacks pallets

Inventory systems may be: automated manual paper-based


computerised microfiche





Labelling systems may include but are not limited to:
















and bar codes, and container identification/serial number codes of practice and regulations relevant to workplace

operations Australian and international regulations and codes of practice for




(SDS)/material safety data sheets (MSDS) (where applicable) awards, enterprise bargaining agreements, other industrial




the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting





TLIA0011 Implement and monitor stevedoring regulations

Work may be conducted: in limited or restricted spaces in exposed conditions in controlled or open environments in a range of work environments by day or night


exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods and materials

Relevant personnel may include:

the master and officers of a vessel the crew of a vessel workplace team leaders/supervisors other workplace personnel customs officers and representatives relevant government departments and agencies responsible for

enforcing Australian quarantine laws site visitors contractors other technical, maintenance and professional staff


phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications




Australian and international regulations and codes of practice relevant to stevedoring operations


workplace operating procedures and policies guidelines and information on regulatory requirements issued by

the relevant regulatory authorities documentation required to be completed under the relevant

regulatory requirements award, enterprise bargaining agreement, other industrial



relevant codes and regulations for stevedoring operations Australian and international regulations and codes of practice for

the handling and transport of dangerous goods and hazardous substances, including:


o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) o Australian and international explosives codes

other sections of the Marine Orders and other regulations administered by the Australian Maritime Safety Authority (AMSA)

quarantine regulations administered relevant government departments and agencies responsible for enforcing Australian quarantine laws

customs regulations (export/import/bond requirements) relevant state/territory marine authority/port authority

regulations relevant state/territory work health and safety


water/sewerage regulations relevant state/territory road traffic regulations licence, patent or copyright arrangements workplace relations regulations workers compensation regulations

TLIA0013 Maintain container and freight records





Containers/cargo may include:

goods with specialist requirements, including reefer units and containers/cargo containing temperature controlled goods and/or dangerous goods

Information recorded during daily monitoring of reefers may include:

temperatures water meter readings any faults in the operation of the reefer


chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic




phone fax email electronic data interchange (EDI) radio frequency systems


radio oral, aural or signed communications







relevant to the maintenance of container/cargo records Australian and international regulations and codes of practice for







relevant codes and regulations for the maintenance of container/cargo records

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

Australian Dangerous Goods (ADG) Code Australian Marine Orders and the International Maritime

Dangerous Goods (IMDG) Code International Air Transport Association (IATA) Dangerous Goods

Regulations (DGR) Australian and international codes for transporting explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements


relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation


TLIA0014 Organise and monitor terminal/wharf operations


Account may be taken of the following conditions in relation to operational safety (depending on the operational context of the terminal/wharf concerned):

organisational and statutory operating requirements surface condition of the work area stacking area degree of visibility weather conditions other traffic obstacles site and nature of loads ship/vehicle/rail movements tidal movement











relevant to the organisation and monitoring of terminal/wharf operations



manufacturer specifications for equipment


workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets



TLIA0015 Organise receival and despatch operations





Goods to be despatched may involve:

special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances

Problems that may occur when despatching an order include:

wrong stock is despatched wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement failing to meet customers delivery requirements

Special order requirements may include:

pricing special packing specific size of carton special categories of stock




phone electronic data interchange (EDI) fax email internet radio frequency communications


barcode readers oral, aural or signed communications






workplace personnel supervisors and managers customers/clients drivers and agents contractors official representatives



and bar codes manufacturer specifications for equipment/tools workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) codes of practice including the Codes of Practice for Manual

Handling and the Industry Safety Code relevant legislation, regulations and related documentation

including the Australian Dangerous Goods (ADG) Code award, enterprise bargaining agreement, other industrial

arrangements standards and certification requirements quality assurance procedures emergency procedures


relevant codes and regulations pertaining to the organising of despatch operations




explosives relevant state/territory work health and safety



relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations

TLIA0016 Organise warehouse records operations





Record storage systems may be:

micro-film computer images

Storage requirements may include:

security clean environment computer disks type of document confidentiality accessibility microfilm hard copies











other employees and supervisors record system developers and suppliers customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety











Applicable regulations and legislation may include


the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting

explosives relevant Australian Standards and certification requirements licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory work health and safety






















relevant to the processing of the receipt and delivery of containers and cargo



manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions






relevant codes and regulations for the receipt and delivery of containers and cargo







TLIA0018 Transfer Cargo





Cargo/freight may include:

goods with specialist requirements, including temperature controlled goods and dangerous goods

Equipment may include: appropriate load shifting equipment normally in use at a terminal or wharf (but does not include gantry equipment, boom cranes, dozers or specialised load shifting equipment which are covered by separate competency units)




gloves safety headwear and footwear safety glasses


two-way radios protective clothing high visibility clothing









relevant to the transfer of cargo Australian and international regulations and codes of practice for







relevant codes and regulations for the transfer of cargo/freight Australian and international regulations and codes of practice for




explosives


licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety



TLIA1001 Secure Cargo




Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments at height in a workbox or workcage


Lashing equipment for containers may include:

twistlocks pelican hooks lashing rods (bars) turn handles (keys) bottle screws bridging clamps cones

Securing equipment may include:

chocks racks lashings ropes chains

Covers may include: rain and dust covers






gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing full arrest safety harness



phone radio oral, aural or signed communications





relevant to the securing of cargo Australian and international regulations and codes of practice for







relevant codes and regulations for the securing of cargo Australian and international regulations and codes of practice for




Regulations (DGR) Australian and international codes for transporting explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements relevant state/territory work health and safety



TLIA2011 Package goods

Work may be conducted: in a range of work environments


by day or night Customers may be: internal or external



Goods may involve: special handling, storage and/or packaging requirements, including temperature controlled goods and dangerous goods














and bar codes codes of practice and regulations relevant to the packaging of

goods













TLIA2012 Pick and process orders

Work may be conducted: by day or night in a range of work environments




Problems that may occur when picking and processing an order include:

wrong stock is picked wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement


pricing special packing


specific size of carton special categories of stock




workplace personnel supervisors and managers customers/clients contractors official representatives


phone electronic data interchange (EDI) fax email internet radio frequency communications barcode readers oral, aural or signed communications







and bar codes manufacturer specifications for equipment/tools workplace procedures and policies supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) codes of practice relevant legislation, regulations codes of practice and related

documentation award, enterprise bargaining agreement, other industrial

arrangements standards and certification requirements quality assurance procedures


emergency procedures Applicable regulations and legislation may include:

relevant codes and regulations pertaining to the picking and processing of orders

Australian Dangerous Goods (ADG) Code relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations

TLIA2013 Receive goods





Received goods may involve:

special handling and storage requirements, including temperature controlled goods and dangerous goods

Problems that may occur when receiving goods may include:

damaged stock damaged pallets or packaging wrong stock error in paperwork poorly stacked stock incorrect quantity

Aspects of goods to be checked when receiving goods may include:

correct type number condition quality packaging labelling dangerous goods declarations and markings (where applicable)


chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment


other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions


management and union representatives industrial relations and work health and safety










and bar codes codes of practice and regulations relevant to the receiving of

goods Australian and international regulations and codes of practice for







relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for


Dangerous Goods Code


o International Air Transport Association (IATA) Dangerous Goods Regulations (DGR)

o Australian and international codes for transporting explosives




TLIA2014 Use product knowledge to complete work operations









Distinguishing identification criteria for products may include:

shape size colour distinguishing features codes and product identification/serial numbers labels signs or other documentation locations


small parts toxicity flammability form


weight size state perishability fragility security risk
















and bar codes


codes of practice and regulations relevant to the identification, handling and stacking of goods

Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances











TLIA2020 Replenish stock

Work may be conducted: a range of work environments by day or night





Inventory systems may be: automated manual paper-based computerised


microfiche Categories or groups of products/stock may include:













gloves safety headwear and footwear safety glasses


two-way radios high visibility clothing















the handling and transport of dangerous goods and hazardous substances, including: o Australian and International Dangerous Goods ADG) Code o Australian and international codes for transporting

explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory work health and safety



TLIA2021 Despatch stock






Goods to be despatched may involve:

special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances

Problems that may occur when despatching an order include:

wrong stock is despatched wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement failing to meet customers delivery requirements


pricing special packing specific size of carton special categories of stock











workplace personnel supervisors and managers customers/clients drivers and agents contractors official representatives



and bar codes manufacturer specifications for equipment/tools workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) codes of practice relevant legislation, regulations codes of practice and related

documentation including the Australian Dangerous Goods (ADG) Code


standards and certification requirements quality assurance procedures emergency procedures


relevant codes and regulations pertaining to the organising of despatch operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and the International Maritime



explosives relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations

TLIA2022 Participate in stocktakes







Inventory systems may be: automated manual paper based computerised microfiche










phone electronic data interchange (EDI) fax email internet


radio frequency systems oral, aural or signed communications






other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial work health and safety (WHS)/occupational health and

safety (OHS) specialists other maintenance, professional or technical staff













explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements




TLIA2041 Manually sort mail and parcels



Operations may include: shiftwork


Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise

Weighing devices may be: mechanical automated weighbridge

Work priorities may be communicated through:

briefings noticeboards announcements

Equipment may include: mail trays, tubs and bags sorting frame/bag rack scanners tipping belt knife pallet jack/maverick powered lifters king fishers scales carousel unit load device (ULD) and wheeled unit load device (WULD) vertical sorting frame (VSF) and vertical sorting division (VSD) ULD tipper conveyor belts strapping machine




phone fax email


electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications




workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information which may include:

o postcode book, national sort plan and state sort plan o post guide o international postcode directory o labels chart o mail identification numbers, codes and labels

manifests, consignment notes, bar codes, mail and container identification

quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial

arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual

Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart and safety data sheets (SDS)/material safety

data sheets (MSDS) safety observation feedback program emergency procedures


relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for



workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and

affirmative action legislation TLIA2042 Despatch mail




Operations may include: shiftwork

Customers may be: external or internal

Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise insects




Equipment may include: forklift BT lifting equipment kingfishers plastic and cardboard trays dock leveller conveyors trolley/carriers bags flute trays bins stillages unit load device (ULD) wheeled unit load device (WULD)









workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information including:

o postcode book, national sort plan and state sort plan o postal guide o international postcode directory o label charts o manifests, consignment notes, bar codes, mail and container

identification o mail identification numbers, codes and labels










affirmative action legislation TLIA2043 Consolidate mail



Facilities may be: within an airport environment

Customers may be: external (including international) or internal

Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts


noise insects




Equipment may include: forklift BT lifting equipment kingfishers plastic and cardboard trays bags flute trays bins pallet jacks stillages unit load device (ULD) wheeled unit load device (WULD) strapping machine Tray Management System (TMS) scanners label printers








workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) manifests, consignment notes, bar codes, mail and container

identification mail identification numbers, codes and labels machine/equipment operations manuals air and surface movement schedules


International Air Transport Association (IATA) quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial


Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM material chart and safety data sheets (SDS)/material

safety data sheets (MSDS) safety observation feedback program emergency procedures






affirmative action legislation TLIA2044 Carry out delivery operations





Hazards may include: vehicular traffic and pedestrians uneven ground, steps, road surfaces light including UV animals, birds and insects noise varying traffic conditions hazardous or dangerous materials positions/status of letterbox or delivery point













o postcode book, national sort plan and state sort plan o postal guide o international postcode directory o label charts











equal opportunity, equal employment opportunity and affirmative action legislation

TLIA2045 Process international parcels and letters





Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature insects lighting conditions machinery/equipment moving parts noise vehicular traffic and pedestrians

Weighing devices may be: automated mechanical weighbridge


announcements briefings noticeboards

Equipment may include: aircraft load containers (e.g. igloos, bags, cans) bag racks bins computer equipment ergonomic chairs flat trolleys hoists king fishers mechanical handling equipment mechanical moving equipment plastic and cardboard mail trays sorting frames/shelves stillages strapping machine tubs unit load device (ULD) wheeled unit load device (WULD)




phone fax email


electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications




workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) manifests, consignment notes, bar codes, mail and container

identification mail identification numbers, codes and labels machine/equipment operations manuals air and surface movement schedules International Air Transport Association (IATA) quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial









affirmative action legislation TLIA2046 Process parcels and letters


Workplaces may comprise large, medium or small worksites



Customers may be external (including international) or internal

Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise




Equipment may include: pipe wheelers bag rack scanners tipping belt knife pallet jack/maverick powered lifters bags scales labels forklift sorting frames carousel bins strings stillages unit load devices (ULDs) and wheeled unit load devices (WULDs) ULD stands and lifters (dollies) vertical sorting frames (VSFs) and vertical sorting divisions (VSDs) flute tubs ergonomic chairs bags spectrum ULD tipper conveyor belts strapping machine plastic and cardboard trays barcode sorter (BCS) parcel machines TMS label printer optical character reader (OCR) letter mail labelling machine (LMLM) letter indexing desks (LIDS) flat multi-line optical character reader (FSM)


scissor jacks kingfishers tray tipper












Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart/safety data sheets (SDS)/material safety data

sheets (MSDS) safety observation feedback program emergency procedures







affirmative action legislation TLIA2047 Stream mail





Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise insects




Equipment may include: streaming indicators kingfishers plastic and cardboard mail trays tubs receptacles BT lifting equipment label printer opening knife belts trolleys bins unit load device (ULD) wheeled unit load device (WULD) stillages forklifts pallet jack











manifests, consignment notes, bar codes, mail and container identification

mail identification numbers, codes and labels machine equipment operations manuals quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial









affirmative action legislation


TLIA3026 Monitor storage facilities





restricted spaces site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits

Work may be conducted in: restricted spaces exposed conditions controlled or open environments environments involving the movement of equipment, goods,

materials and/or vehicular traffic Goods may involve: special handling, location, storage and/or packaging

requirements, including temperature controlled goods and dangerous goods

Modes of transfer may be: manual or motorised

Storage types may include but are not limited to:

bin/binning systems rack refrigeration/freezers/cold rooms marked floor space containers racks and racking systems block/stacks pallets





small parts toxicity flammability form weight


size state perishability fragility security risk


batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) Code and HAZCHEM Codes


hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components service lines skills, leakages, ruptures dust/vapours oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment













and bar codes codes of practice and regulations relevant to workplace

operations Australian and international regulations and codes of practice for







codes and regulations relevant to the monitoring of storage facilities

Australian and international regulations and codes of practice for the storage of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Explosives Code




TLIA4005 Check and evaluate records and documentation




Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments office environments

Cargo/freight may include: goods with specialist requirements, including temperature controlled goods and dangerous goods














relevant to the documentation requirements for the local and/or international transport of cargo and containers







relevant standards, codes and regulations relevant to the documentation requirements for the local and international transport of cargo and containers





explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements relevant state/territory work health and safety



TLIA4025 Regulate temperature controlled stock



Workplaces may comprise: large, medium or small worksites short -term and/or long-term temperature controlled areas


Procedures for pre-cooling and snap freezing may include:

automated spraying with liquid nitrogen immersion in a very cold refrigerant freezing in moving air at less than -30oC plate freezer with very low refrigerant temperatures


contamination of, or from, materials being handled noise, light, energy sources service lines spills, leakages, ruptures cold pipes and chilling equipment dangerous or hazardous substances movements of equipment, goods and materials dust/vapours oil, water or ice on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment



site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits


phone electronic data interchange (EDI) fax email internet radio radio frequency systems oral, aural or signed communications







gloves and protective clothing safety headwear and footwear safety glasses two-way radios high visibility clothing




handling and stacking of goods operations manuals, job specifications and induction

documentation manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions award, enterprise bargaining agreement, other industrial




relevant codes and regulations for the regulation of temperature controlled goods


water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations

TLIA4028 Assess and monitor optimum stock levels

Work may involve: twenty-four-hour operation in a range of work environments by day or night




Work: applies to predominantly manual operations does not include a total computer-generated purchasing system

operation Inventory benchmarks may be:

periodic, monthly or annual

Lead times may vary in accordance with:

type of transport mode(s) processing time regulatory requirements freight disputations customs regulations scarcity of resource

Information used when assessing and monitoring optimum stock levels may include:

supply requirements supplier information workplace contract procedures sales plan distribution times











relevant workplace quality specifications, policies and procedures

Australian regulations and codes of practice relevant to stock management

manufacturer specifications and/or suppliers handling and storage advice

supplier and/or client instructions workplace business policies and plans including procedures for

maintenance of confidentiality operations manuals, job specifications and induction

documentation Australian Dangerous Goods (ADG) Code and associated

regulations safety data sheets (SDS)/material safety data sheets (MSDS) relevant Australian Standards and certification requirements conditions of service, legislation and industrial agreements

including award details, enterprise bargaining agreement, other industrial arrangements

emergency procedures TLIA4031 Consolidate freight

Consolidation of freight may include:

mixed products from multiple areas for shipment to a single customer

the consolidation of smaller shipments Requirements for work may include:

freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations

Information needed to facilitate the consolidation of freight may include:

type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport agreed cost structure

Established industry practice when planning procedures for the loading of cargo includes:

available space is used efficiently goods are packed for ease of inspection and to meet delivery and

customer requirements goods are secured ensuring no damage to contents


weight and volume of consolidated cargo conforms to specifications


other employees and supervisors international and domestic agents, suppliers, clients relevant authorities and institutions management work health and safety (WHS)/occupational health and safety

(OHS) specialists other professional or technical staff




Australian and international codes of practice and regulations relevant to consolidation of freight

operations manuals, job specifications and procedures and induction documentation


competency standards and training materials manufacturer /client specifications, instructions workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification

requirements communications technology equipment, oral, aural or signed

communications emergency procedures quality assurance procedures


relevant regulations for the import and export of cargo Australian and international regulations and codes of practice for




explosives Australian and international standards and certification

requirements international transport regulations, codes and procedures relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation

TLIA4032 Organise transport of freight or goods


Organisation of the transport of freight/goods may include movement of:

goods equipment materials vehicular traffic



by day or night

Freight/goods to be transported may include:

dangerous, hazardous, perishable, fragile, packaged goods in liquid or solid form

Storage areas may be: existing, temporary or permanent

Transport modes may include:

road, air, rail, sea or combinations

Information needed to facilitate the organisation of the transport of freight/goods may include:

type, capacity and compatibility of freight/goods agreed delivery times and routing schedules pick-up and drop-off points specified mode of transport agreed cost structure


site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures authorities and permits hours of operations noise restrictions additional gear and equipment Australian Standards and guidelines for manual handling

Hazards may include: hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components dust/vapours spills, leakages, ruptures service lines


other employees and supervisors suppliers, potential customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety






Australian and international codes of practice and regulations relevant to the transport of freight



competency standards and training materials manufacturer /client specifications, instructions workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification


communications quality assurance procedures emergency procedures


relevant regulations for the import and export of cargo Australian and international regulations and codes of practice for





requirements international transport regulations, codes and procedures relevant state/territory work health and safety


TLIA4033 Organise international transport of freight

Organisational activities may cover movement of:

equipment goods materials various forms of freight transport


freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations

Information needed to organise the international transport of freight may include:

type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport


agreed cost structure Forms of transport may include:

road rail sea air local courier


international and domestic agents, suppliers and clients relevant authorities and institutions other employees and supervisors management work health and safety (WHS)/occupational health and safety

(OHS) specialists other professional or technical staff

Communications systems may involve:

telephone fax email electronic data interchange (EDI) mail



Documentation/records may include:

Australian and international codes of practice and regulations relevant to the international transport of freight


Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options

workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification


communications quality assurance procedures emergency procedures relevant competency standards and training materials


regulations and codes of practice for the international transport of freight

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) o Australian Marine Orders and the International Maritime


Goods Regulations (DGR)



relevant regulations for the import and export of cargo Australian and international standards and certification

requirements relevant state/territory work health and safety


TLIA4062 Implement safety stock systems

Rectifying discrepancies may include:

updating records to show correct amount adjusting financial accounting records adjusting stock records informing supervisor or appropriate person

Stock discrepancies may include:

theft or pilferage breakage or other damage deterioration of the product error in recording failure to check incoming stock against delivery docket obsolescence resulting in stock having to be discarded

Depending on the organisation concerned, workplace procedures may be called:

operating procedures company procedures enterprise procedures organisational procedures established procedures




other employees and supervisors suppliers of storage equipment relevant authorities and institutions management and union representatives industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists Documentation and records may include:

relevant regulations and codes of practice, including Australian Dangerous Goods (ADG) code and safe working and local authority regulations and procedures

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection regulations

workplace policies and procedures related safety stock systems quality assurance procedures operations manuals, job specifications and induction

documentation manufacturer specifications for equipment technical instructions


dangerous goods declarations and material safety data sheets (MSDs) (where applicable)

stock records relevant Australian Standards and certification requirements

Applicable legislation and regulations may include:

Australian and international regulations and codes of practice for the storage and or transport of dangerous goods and hazardous substances


TLIA5029 Plan and manage storage of dangerous goods and hazardous substances

Work may be undertaken in:

various work environments in the bulk handling, dangerous goods and freight forwarding sections of the warehousing, storage, transport and distribution industries



by day or night

The workplace environment may involve:

twenty-four hour operation single and multi site location large, medium and small workplaces

Work may involve: exposure to corrosive chemicals, solvents and adhesives, carcinogenic and other harmful substances

movement of equipment, goods, and vehicular traffic Regulatory controls and workplace procedures:

govern requirements for co-storage, volume, mass and required controls

Requirements for bulk handling and storage activities may include:

types of bulk materials quantities handling requirements including any special equipment or

operating procedures required storage requirements stock control methods negating contaminant sources controlling pest infestation


site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits

Hazards may include: hazardous or dangerous materials contamination of, or from, materials being handled fire/explosions noise, light, energy sources stationary and moving machinery, parts or components radioactive goods


dust/vapours service lines spills, leakages, ruptures


the principle of hierarchy or control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)


gloves safety headwear and footwear safety glasses mask and respirator protective clothing breathing apparatus


other employees and supervisors relevant authorities and institutions suppliers , potential customers and existing clients government instrumentalities emergency services management and union representatives industrial relations and work health and safety






Information/ documentation may include:

Australian and international codes of practice and regulations relevant to bulk handling and storage

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the current Australian Dangerous Goods (ADG) Code

workplace operating procedures and policies supplier and/or client instructions operations manuals, job specifications and procedures and

induction documentation manufacturer specifications and/or suppliers handling and

storage advice safety data sheets (SDS)/material safety data sheets (MSDS)


Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities



quality assurance standards and procedures emergency procedures relevant competency standards and training materials QA plans, data and document control conditions of service, legislation and industrial agreements

including workplace agreements and awards Applicable procedures and codes may include:

relevant codes and regulations for bulk handling and storage Australian and international regulations and codes of practice for

the handling, storage and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting

explosives all relevant Australian and international standards and

certification requirements, relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors

licence, patent or copyright arrangements relevant workplace relations legislation relevant workers compensation legislation equal opportunity legislation equal employment opportunity and affirmative action legislation workplace relations regulations

TLIA5035 Manage international freight transfer

Work may be undertaken: in various work environments in the bulk handling, dangerous goods and freight forwarding sections of the warehousing, storage, transport and distribution industries



by day or night


twenty-four hour operation single and multi-site location large, medium and small workplaces

Work systems may include: freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations


Information needed to organise the international transport of freight may include:

type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport agreed cost structure

Forms of transport may include:

road rail sea air local courier


employees, supervisors and managers international and domestic agents, suppliers and current or

potential clients relevant authorities, government departments and institutions representatives of other enterprises and organisations related to

the international transfer of freight industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff


telephone fax email electronic data interchange (EDI) mail




Australian and international codes of practice and regulations relevant to the international transfer of freight

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) and the International Maritime Dangerous Goods (IMDG) Code

workplace operating procedures and policies operations manuals, job specifications and procedures and

induction documentation Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options supplier and/or client instructions Australian and international standards, criteria and certification

requirements communications technology equipment and oral, aural or signed

communications quality assurance standards and procedures emergency procedures relevant competency standards and training materials


QA plans, data and document control conditions of service, legislation and industrial agreements


regulations and codes of practice for the international transfer of freight

Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime



explosives relevant regulations for the import and export of cargo Australian and international standards and certification

requirements relevant state/territory work health and safety


TLIA5058 Manage facility and inventory requirements


large, medium and small companies single and multi site location twenty four hour operation


company procedures enterprise procedures established procedures organisational procedures operating procedures


electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems


customers and suppliers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and

maintenance personnel relevant authorities and institutions

Documentation and records may include:

emergency procedures, particularly in relation to fire and evacuation



quality assurance procedures regulations and codes of practice relevant to the functions of a

storage facility, including the Australian Dangerous Goods (ADG) code, fire safety and firefighting regulations, building code regulations, storage and handling procedures, and security procedures relevant to the specific facility

relevant Australian Standards and certification requirements relevant work health and safety (WHS)/occupational health and

safety (OHS) and environmental protection regulations Applicable legislation and regulations may include:

Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances

building codes, fire safety and firefighting codes and regulations relevant state/territory work health and safety


TLIA5059 Plan and organise the international forwarding of freight by sea and multimodal transport

Modes of international freight transport may include:

multimodal transport sea transport transport by inland waterway

International freight forwarding includes services related to:

the exporting of goods the importing of goods the transiting of goods

Marine vessel types may include:

bulk carriers (dry cargo vessels) container ships conventional ships heavy lift ships (equipped with cranes and derricks) roll-on/roll-off carriers (RO-RO) tankers (crude oil, chemicals, liquefied gas, liquid foodstuffs)

Types of multimodal transport include:

air/road (truck) inland waterway-sea-inland waterway land bridge mini-bridge piggyback rail/road/inland waterways-sea-rail/road inland waterways rail-sea-land sea train sea/air

Type of barges used in inland waterway carriage may include:

motor barges sailing barges tug tugged barges

Pre-transport issues in the forwarding of freight by sea and multimodal transport may include:

adequacy of insurance adequacy of packaging planning of the packing and loading of cargo into containers


planning for security, proper stacking and stowage and handling in transit

planning for the loading of non-containerised cargo onto a vessel (including sea, air, rail, road or other transport)


international freight forwarding codes of practice, protocols and procedures

regulations relevant to international freight forwarding authorities and permits relevant to international freight

forwarding workplace operating procedures information and communications technology and related

systems global time zones and hours of operation

Parameters of freight transport services relevant to customer requirements may include:

contract arrangements fiduciary and legal responsibilities of either party insurance requirements packaging, packing, stowage and storage options including

containerisation payment requirements and procedures relevant legislative requirements required import/export documentation, labelling and

requirements service costs operating procedures for forwarding of various types of

international freight transport routing transport security checks type of transport modes various consignment methods

Advantages of multimodal transport include:

establishes only one agency to deal with may provide faster transit of goods minimises time loss at transhipment points reduces burden of documentation and formalities reduces costs of exports saves costs

Scope of services performed by multimodal transport operators include:

assisting in organising required insurance coverage booking of space container-freight station (CFS) communication with customer and global contacts consolidation container yard (CY) full container load (FCL) less than full container load (LCL) liaison with Customs and other relevant regulatory authorities return of leased containers use of appropriate information and communication technology weighing and measurement of cargo

Container types may include:

(dry) bulk containers flat racks/open tops (special equipment)


general cargo containers tank containers thermal containers

Types of packages used for storing and protecting cargo during transit may include:

bags cartons cases drums pallecons and other devices for carrying bulk liquids, pastes and

powders pallets thermal cartons with gel-ice


electronic data interchange (EDI) email face-to-face conversation fax mail telephone including fixed, mobile and IP phones

Sources of information required to perform international freight forwarding functions may include:

key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, international Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.

websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.


customers freight forwarding specialists international and domestic agents and suppliers management other professional or technical staff relevant authorities, government departments and institutions relevant regulatory authorities and institutions representatives of transport companies



Information/documents may include but are not limited to:

Australian and international regulations, conventions and codes of practice applicable to the international forwarding of freight


cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment

and oral, aural or signed communications emergency procedures


freight forwarder company's quality assurance standards and procedures

freight forwarding competency standards and training materials operations manuals, job specifications and procedures and

induction documentation operations manuals, job specifications and procedures and

induction documentation pre-advice and pre-alert documents standard International Federation of Freight Forwarders

Associations (FIATA) forms and documentation such as: o a Forwarders Certificate of Receipt (FCR) o a Forwarders Certificate of Transport (FCT) o a Forwarders Forwarding Instructions (FFI) o a Forwarders Warehouse Receipt (FWR) o a House Air Waybill (HAWB) o a House Bill of Lading (HBL) o a Master Air Waybill (MAWB) o a Negotiable Multimodal Transport Bill of Lading (FB/L) o a Non-negotiable Multimodal Transport Waybill (FWB) o a Shippers Declaration for the Transport of Dangerous

Goods (SDT) o a Shippers Intermodal Weight Certification (SIWC) o an Original Bill of Lading (OB/L) o Multimodal Transport Bill of Lading (MTB/L)

summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies workplace operating procedures and policies


Australian and international regulations, conventions and codes of practice for the international forwarding of freight

Australian and international standards and certification requirements

relevant Australian and international environmental protection legislation

relevant Australian and international transport security and safety legislation

relevant regulations for the import and export of cargo relevant regulations pertaining to international trading and

financial transactions TLIA5060 Plan and organise the international forwarding of freight by air transport

Mode of international freight transport is:

air transport



Major aircraft types used for international freight transport may include but are not limited to:

Airbus A320 Airbus A321 Airbus A330 Airbus A340 Airbus A380


Boeing B747 Boeing B757-200F Boeing B767 Boeing B767-200 Boeing B767-300 Boeing B777 Boeing B777-200 Boeing B777-300

Pre-transport issues in the forwarding of freight by air transport may include:

adequacy of insurance adequacy of packaging confirmation that the cargo fulfils air cargo security requirements planning for clearance, delivery and receival during transit and at

destination planning for security, proper stacking and stowage and handling

in transit planning of the packing and loading of cargo into aircraft

containers Requirements for work may include:

authorities and permits relevant to the international forwarding of freight by air transport

global time zones and hours of operation information and communications technology and related

systems international freight forwarding codes of practice, protocols and

procedures regulations relevant to the international forwarding of freight by

air transport workplace operating procedures

Parameters of air freight transport services relevant to customer requirements may include:

air transport routing contract arrangements fiduciary and legal responsibilities of either party insurance requirements packaging, packing, stowage and storage options for air

transport, including air freight containerisation or use of unit load devices (ULDs)

payment requirements and procedures relevant legislative requirements required import/export documentation, labelling and

requirements service costs operating procedures for forwarding of various types of

international freight by air transport security checks type of air transport modes various consignment methods for air transport

Types of aircraft containers or unit load devices (ULDs) may include but are not limited to:

96" Lower Deck Pallet With Net (Accepted by A330, A340, B767-200, B767-300, B777-200, B777-300, B747)

LD1 Half Size Lower Deck (Accepted by B767, B747) LD2 Half Size Lower Deck (Accepted by B767-200, B767-300) LD29 Full Width Lower Deck (Accepted by B767-200, B767-300,

B747)


LD3 Half Size Lower Deck (Accepted by A330, A340, B757-200F, B767, B777, B747)

LD3-45 Lower Deck (Accepted by A320, A321) LD3-45 Wing Pallet With Net (Accepted by A320, A321) LD7 Lower Pallet With Net (Accepted by A330, A340, B767-200,

B767-300, B777-200, B777-300, B747) LD8 Full Width Lower Deck (Accepted by B767-200, B767-300) LD9 Full Size Lower Deck (Accepted by A330, A340, B767-200,

B767-300, B777-200, B777-300, B747) M1 Main Deck Pallet With Net (Accepted by B747)


bags and cartons thermal cartons with gel-ice cases drums pallets pallecons and other devices for carrying bulk liquids, pastes and

powders Communications systems may involve:

face-to-face conversation telephone including fixed, mobile and IP phones fax email electronic data interchange (EDI) mail


airline representatives customers freight forwarding specialists international and domestic agents and suppliers management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions


key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.





Australian and international conventions, codes of practice and regulations relevant to the international transfer of freight




and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and

procedures operations manuals, job specifications and procedures and

induction documentation operations manuals, job specifications and procedures and


Associations (FIATA) forms and documentation such as: o a Negotiable Multimodal Transport Bill of Lading (FB/L) o a Non-negotiable Multimodal Transport Waybill (FWB) o a Forwarders Certificate of Receipt (FCR) o a Forwarders Certificate of Transport (FCT) o a Forwarders Warehouse Receipt (FWR) o a Forwarders Forwarding Instructions (FFI) o a Shippers Declaration for the Transport of Dangerous

Goods (SDT) o a Shippers Intermodal Weight Certification (SIWC) o an Original Bill of Lading (OB/L) o a Master Air Waybill (MAWB) o a House Bill of Lading (HBL) o a House Air Waybill (HAWB) o Multimodal Transport Bill of Lading (MTB/L)

summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies







financial transactions TLIA5061 Plan and organise the international forwarding of freight by road and rail transport

Mode of international freight transport may include:

piggyback (combined transport road-rail transport) rail transport road transport




Trains used for international rail freight transport may include but are not limited to:

Combined transport by rail (road-rail transport), including: container traffic by rail (unaccompanied combined transport) Euro (pallet wide) containers piggyback (transport by rail of road semi-trailers) swap-bodies (similar to containers) Conventional transport by railwagons or rollingstock, involving

complete wagon loads (as part loads have now nearly disappeared), including:

special railwagons or rollingstock (e.g. with changeable axles, container-carrying railwagons or rollingstock etc.)

various different types of railwagons or rollingstock (railway-owned or privately-owned)

Road vehicles used for international freight transport may include but are not limited to:

rigid trucks of varying length, width, height, loading and total weight

semitrailers and multi-combination vehicles of varying length, width, height, loading and total weight

vans and light rigid vehicles of varying length, width, height, loading and total weight

vehicles capable of carrying special loads such as perishable goods, liquids, gases and heavy-lift cargo

vehicles capable of participating in combined freight movements such as road/rail, road/ferryboat, roll-on/roll-off vessels

vehicles with swap-bodies (similar to containers) Pre-transport issues in the forwarding of freight by road and rail transport may include:

adequacy of insurance adequacy of packaging planning for clearance, delivery and receival during transit and at

destination planning for security, proper stacking and stowage and handling

in transit planning of the packing and loading of cargo into containers


authorities and permits relevant to the international forwarding of freight by road and rail transport


systems international freight forwarding codes of practice, protocols and

procedures regulations relevant to the international forwarding of freight by

road and rail transport workplace operating procedures

Parameters of road and rail freight transport services relevant to customer requirements may include:

contract arrangements fiduciary and legal responsibilities of either party insurance requirements packaging, packing, stowage and storage options for road and

rail transport, including road and rail freight containerisation or use of unit load devices (ULDs)

payment requirements and procedures relevant legislative requirements


required import/export documentation, labelling and requirements

road and rail transport routing service costs operating procedures for forwarding of various types of

international freight by road and rail transport security checks type of transport modes various consignment methods for road and rail transport

Types of containers used in road and rail transport may include but are not limited to:

box (dry van) bulk flat open side open top platform reefer tanks


bags cartons cases drums pallecons and other devices for carrying bulk liquids, pastes and

powders pallets thermal cartons with gel-ice


customers freight forwarding specialists international and domestic agents and suppliers management other employees and supervisors other professional or technical staff railway or road transport company representatives relevant regulatory authorities and institutions


key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, ICC publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.








Australian and international regulations and codes of practice for the international forwarding of freight by road and rail




procedures operations manuals, job specifications and procedures and


Associations (FIATA) forms and documentation such as: Waybill for inland transportation Waybill for cross border traffics International Customs Transit Document (e.g. carnet TIR) a Truck Bill of Lading a Rail Bill of Lading a Negotiable Multimodal Transport Bill of Lading (FB/L) a Non-negotiable Multimodal Transport Waybill (FWB) a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Warehouse Receipt (FWR) a Forwarders Forwarding Instructions (FFI) a Shippers Declaration for the Transport of Dangerous Goods

(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) a House Bill of Lading (HBL) Multimodal Transport Bill of Lading (MTB/L) summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies






relevant regulations for the import and export of cargo


relevant regulations pertaining to international trading and financial transactions


B: Equipment Checking and Maintenance

TLIB0001 Perform inspection and basic maintenance on plant and equipment in the transport industry

Sundry item checks on plant and equipment including:

access steps/ladder for cleanliness fluid/oil level checks as required globes/lights/indicators tyre checks for wear and correct inflation warning or other signage for legibility windscreen wipers

TLIB0002 Carry out vehicle inspection

Maintenance may be carried out in typical road transport situations, including:

in confined spaces, exposed conditions and controlled or open environment

operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the vehicle on the road

Type of vehicle may include any commercial road transport vehicles including:

combination vehicles heavy vehicles light vehicles

Inspection may include: checks in accordance with a detailed inspection schedule routine checks of vehicle systems visual checks of vehicle

Routine checks may include:

air pressure in tyres battery brakes condition of tyres exhaust system lights oil levels suspension water levels

Environmental hazards may include:

defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage

systems leaking oil and fuel



Information/records may include:

precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining vehicles

relevant state/territory roads and traffic authority vehicle maintenance regulations


vehicle manufacturer instructions, specifications and recommended procedures

work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting vehicles

workplace routine inspection procedures, checklists and instructions


relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority vehicle

maintenance regulations and requirements relevant state/territory WHS/OHS legislation

Principles of systems operation on commercial vehicles including:

brakes cooling systems electrical systems exhaust systems fuel systems steering systems tyres

TLIB0003 Use and maintain minor mechanical equipment

Equipment may include: clipping machines compressors dog knockers dog pullers generators hand trucks mechanical handling and

lifting equipment mechanical load restraints motorised borers portable drills

PT8 borers pumps racket restraints rail drills rail saws rail sheers rattle guns side curtains vibrating plates winches

Equipment operations may be carried out in various situations, including:

all weather conditions in confined spaces, exposed conditions and controlled or open

environments operations conducted at day or night refuelling

Materials may include: related materials and consumables needed when using tools, such as nails, screws and grease

servicing materials, such as lubricants

Safety equipment may include:

flags and hand lamps gloves, safety headwear, mask and footwear high visibility clothing insect repellent portable radios safety devices safety glasses and hearing protection sunscreen and sunglasses


inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish leaking oil and fuel



customers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers workplace personnel


company procedures enterprise procedures established or standard procedures organisational procedures

Information and records may include:

award, enterprise bargaining agreement and other industrial arrangements

data and document control procedures emergency procedures maintenance checklists and records for the use and maintenance

of minor mechanical equipment manufacturer instructions, specifications and recommended

procedures relating to tools and equipment precautions and procedures to be adopted to protect the

environment when using and maintaining minor mechanical equipment

relevant Australian Standards and certification requirements relevant regulations, including state and territory safety codes of

practice and safe-working regulations WHS/OHS procedures workplace operational and technical instructions and procedures

for the use and maintenance of minor mechanical equipment


relevant state and territory regulations, codes of practice and safe-working system requirements

TLIB1024 Clean transportation units and facilities for passenger use


Transportation units may include:

rail carriages, buses, coaches, ferries and other transport units

Cleaning equipment may include:

broom extension poles hose mop and bucket polisher remote controlled cleaning unit shampoo unit shovel special containers for syringes specialised cleaning unit squeegees steam cleaners vacuum cleaner


Reporting may include: verbal communication written communication


chemicals dangerous or hazardous substances

Facilities could include: ceiling surfaces and fittings external surfaces furniture and fittings glass surfaces hard floor (external) hard floor (internal) hard surfaces (e.g. metal, tiled) internal surfaces seats soft floor


passenger vehicles/carriages/vessels owned leased or hired for which the organisation is responsible for cleaning

Facilities may include: any premises owned, leased or hired and used by the transport system's internal and external customers

Chemicals include: all types of active and passive materials/agents used for cleaning within the organisation's transportation units and facilities

Hazardous waste includes: all materials/agents/items/objects that are identified under the relevant acts, regulations or codes

Equipment used to cordon off areas may include:

designated tape gate closure portable barriers signage witches hats


eye and ear protection fume protection gloves high visibility clothing safety headwear and footwear


other workplace personnel, supervisors and managers


oral, aural or signed communications phone radio





customer service and quality assurance procedures emergency procedures manufacturer specifications for equipment/materials


safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice including the Codes of Practice for

Manual Handling, the Industry Safety Code and the Australian Dangerous Goods (ADG) Code

relevant health and hygiene legislation, regulations and related documentation

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection requirements and policies

safety management systems/plans work instructions, inspection reports, works orders, job

description, and induction materials workplace procedures and policies for the cleaning of

transportation units and facilities for passenger use


relevant codes and regulations pertaining to the cleaning of transportation units and facilities for passenger use, including health and hygiene regulations and the Australian Dangerous Goods (ADG) Code

relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation

TLIB1028 Maintain and use hand tools

Hand tools may include: those required for operations and maintenance

Operations may be carried out in typical rail transport situations, including:


operations conducted at day or night typical weather conditions

Materials may include: related materials and consumables needed when using tools, e.g. nails, screws, grease, etc.

servicing materials such as lubricants

Safety equipment may include:

flags and hand lamps gloves, safety headwear, mask and footwear high visibility clothing insect repellent portable radios safety devices safety glasses and hearing protection sunscreen and sun glasses


inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish leaking oil and fuel


customers/clients equipment manufacturer representatives and contractors industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists


other professional or technical staff supervisors and managers union representatives workplace personnel



Contingency processes may relate to:

personal injury tool malfunctions



data and document control procedures emergency procedures maintenance checklists and records for the use and servicing of

tools precautions and procedures to be adopted to protect the

environment when using and maintaining hand tools quality assurance plans and procedures relevant Australian Standards and certification requirements relevant regulations including state/territory safety codes of

practice and safe working regulations tool/equipment manufacturer instructions, specifications and

recommended procedures work health and safety (WHS)/occupational health and safety

(OHS) procedures workplace operational and technical instructions and procedures

for the use and care of hand tools


relevant state/territory environmental protection legislation relevant state/territory regulations, codes of practice and safe

working system requirements relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) procedures legislation

workers compensation regulations workplace relations regulations including equal opportunity,


TLIB1030 Undertake general site maintenance

Operations are conducted by day or night in all relevant weather conditions and may involve working:

from a ladder from a tree from a vehicle/platform from an elevating work platform on the ground

Stores, materials and equipment may include:

those required for erection, maintenance and servicing functions


Minor earthworks may include:

basic drainage pole and structure foundations restoration of backfill to complete excavations

Vegetation control measures may include:

fire cleaning growth retardants hand clearing herbicidal cleaning machinery assisted cleaning

Pest control measures may include:

baits chemicals seals sprays traps

Communication equipment may include:

telephones two-way radios, and/or



Safety and protective equipment may include:

flags gloves hand lamps hearing protection high visibility clothing insect repellent portable radios safety devices safety footwear safety glasses safety headwear sunglasses sunscreen


conditions of service, legislation and industrial agreements including workplace agreements and awards

emergency procedure manuals manufacturer or workplace equipment operation manuals notices, records and requests operational instructions, policies and workplace procedures quality assurance plans, data and document control relevant logs or record books relevant state/territory codes of practice and safe working

system requirements technical instructions two-way radio operation procedures


relevant Australian Standards and related requirements relevant state/territory environmental protection legislation


relevant state/territory regulations, codes of practice and safe working system requirements

relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation

the Code of Practice for the Defined Interstate Rail Network in situations where operations are carried out on that network

TLIB1031 Clean up plant, equipment and worksite


by day or night in all relevant weather conditions

Materials may include: all purpose garden sprays bleach degreaser disinfectant floor cleaner floor polish floor stripper petrochemicals

Tools may include: cleaning tools gardening implements hand tools

Cleaning equipment may include:

brooms buckets duster high speed polishers hoses internal combustion driven vacuum cleaner lances mops pneumatic tube hones shovels steam cleaners vacuum cleaners

Cleaning operations may also include:

internal boiler washing water lancing

Communication methods may include:

radio verbal written



Safety and protective equipment may include:

flags hand lamps hearing protection and gloves high visibility clothing insect repellent portable radios


safety devices safety footwear safety headwear sunglasses and safety glasses sunscreen

Disposal of material may involve:

the use of a quarantine zone in accordance with environmental regulations and requirements


applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines


emergency procedure manuals environmental regulations and associated requirements manufacturer or workplace equipment operation manuals notices, records and requests operational instructions, policies and workplace procedures quality assurance plans, data and document control relevant logs or record books technical instructions two-way radio operation procedures



relevant Australian Standards and related requirements relevant state/territory work health and safety


TLIB1080 Use, clean and maintain towing equipment

Work may be conducted: in a range of towing situations by day or night in a range of weather conditions

Customers may be: vehicle owners operators of expressways, freeways, tollways or tunnels police and other emergency services personnel local government authorities car park operators road traffic authorities owners and operators of equipment elevating work platforms,

forklifts, small load shifting equipment, etc.

Towing situations may include:

vehicle accidents vehicle breakdowns expressway breakdowns and accidents tunnel breakdowns and accidents stolen cars vehicles illegally parked on clearways vehicles illegally parked in car parks abandoned vehicles


carriage of equipment such as elevating work platforms, forklifts, small load shifting equipment, etc.

Required towing vehicle may include:

tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne capacity)

tow truck with crane and cradle towing vehicle with a detachable self loading table top articulated drop-deck low loader trailer

Purpose of equipment checking and inspection is to ensure:

it is free from damage and faults that may prejudice safety or limit operational capability

Safety and operational capability checks may be performed:

on a range of towing vehicles and their associated equipment

Operational and servicing checks may be performed by:

operating and checking the functionality of various pieces of safety and component equipment (where applicable)

completing a service checklist for the towing vehicle and its equipment

Potential problems that may be identified during visual inspections and service checks:

fluid leaks low fluid levels damaged or worn cables and ropes broken equipment or parts cracks, surface or structural faults or other damage tightness of bolts, fixtures and fittings within specifications

Records and results of pre-operation and operational checks may include:

details of faulty equipment or specific components action taken results of checks completion of a service checklist or schedules details of repair and maintenance work to be undertaken


gloves safety headwear and footwear safety glasses two-way radios high visibility clothing (raincoats and vests) portable fire extinguishers

Depending on the organisation concerned workplace procedures may be called:

operating procedures company procedures enterprise procedures organisational procedures established procedures


mobile phone fax email internet radio frequency communications oral, aural or signed communications

Information and documents may include:

standard procedures and policies for the operation, checking and servicing of towing vehicle, equipment and tools


manufacturer specifications for towing vehicle, equipment and tools

workplace and client instructions relevant work health and safety (WHS)/occupational health and

safety (OHS) requirements and policies relevant Australian Standards and certification requirements material safety data sheets where applicable industry code of practice relevant legislation, regulations and related documentation quality assurance standards emergency procedures

Applicable legislation, regulations and codes may include:

relevant standards, codes and regulations pertaining to a towing vehicle and its equipment

relevant state and territory WHS/OHS legislation relevant state and territory environmental protection legislation

TLIB2001 Check and assess operational capabilities of equipment

Work may be conducted in:

a range of work environments by day or night



Work may be conducted in: controlled or open environments exposed conditions limited or restricted spaces

Purpose of equipment checking and inspection is to:

ensure it is free from damage, leaks and obstructions that may prejudice safety or limit operational capability

Safety and operational capability checks may be performed:

on a range of equipment used in the stevedoring, transport, warehousing, distribution and/or storage industries

Visual checks may include but are not limited to:

cracks, surface or structural faults or other damage fluid leaks pressure over/under specification temperature over/under specifications tightness of bolts, fixtures and fittings within specifications

Records/results of pre-operation tests may include:

action taken details of faulty equipment or specific components details of repair and maintenance work to be undertaken results of testing

Operational checks may be performed by:

operating/checking the functionality of various pieces of safety and component equipment (where applicable)


a fire or explosion chemicals dangerous or hazardous substances faulty equipment/tools movements of equipment, goods and materials



contractors equipment manufacturer official representatives site visitors supervisors and managers workplace personnel




gloves high visibility clothing safety glasses safety headwear and footwear two-way radios


barcode readers email fax internet oral, aural or signed communications phone radio frequency communications



codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code

emergency procedures equipment identification labels, barcodes and serial numbers manufacturer specifications for equipment/tools quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation

including the Australian Dangerous Goods (ADG) Code relevant work health and safety (WHS)/occupational health and

safety (OHS) requirements and policies safety data sheets (SDSs)/material safety data sheets (MSDSs)

where applicable supplier and/or client instructions workplace procedures and policies for the checking and

assessment of the equipment concerned


export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements relevant standards, codes and regulations pertaining to the

checking and operation of the equipment concerned relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations


workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation

TLIB2003 Carry out vehicle servicing and maintenance


in tight or confined spaces, exposed conditions and controlled or open environments


Type of vehicle may include any commercial road transport vehicle including:

combination vehicle heavy vehicle light vehicle

Maintenance checks may include:

checks on completion of maintenance activities checks on completion of operations checks prior to operations routine inspections of vehicle systems

Minor routine repairs may include:

changing of tyres door mirrors repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt

Minor routine servicing may include:

replacement of air in tyres replacement of oils topping-up of water levels







maintenance checklists and records precautions and procedures to be adopted to protect the

environment when servicing and maintaining vehicles relevant state/territory roads and traffic authority vehicle

maintenance regulations vehicle manufacturer instructions, specifications and


(OHS) procedures to be followed when servicing and maintaining vehicles


workplace routine servicing and maintenance procedures, checklists and instructions




TLIB2008 Carry out inspection of trailers



operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the trailer on the road

Trailers may include: any commercial trailers attached to vehicles used in the Australian transport industry

Inspection may include: checks in accordance with a trailer inspection schedule routine checks of trailer systems visual checks of trailer


air pressure in tyres brakes condition of tyres coupling systems lights suspension




precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining trailers

relevant state/territory roads and traffic authority trailer maintenance regulations

trailer manufacturer instructions, specifications and recommended procedures

work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting trailers



relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority trailer


TLIB2009 Check conveyor operational status





Purposes of conveyor checks/inspections are:

to ensure that the conveyor and its safety devices and warning systems are operational, are in accordance with specifications, and are free from faults that may prejudice safety or limit operational capability

Conveyor may be enclosed or exposed, above or underground. Conveyor belt construction and materials may vary. Types of conveyors may include:

air slides buckets drag chains gravity systems rollers

Aspects of conveyor equipment covered by workplace inspection specifications and procedures may include but is not limited to:

belt surface and edges frame guides idlers motive power source speed tensions tracking

Checks may include but are not limited to:

checks of readings on gauges and monitors against specifications checks on adjustments against specifications monitoring of operational performance service checks in accordance with manufacturer instructions tests and checks of safety devices and warning indicators in

accordance with workplace and regulatory requirements visual checks in accordance with manufacturer instructions

Records/results of checks may include:

details of action taken details of faulty equipment or specific components details of out-of-performance indications details of repair and maintenance work to be undertaken results of checks/tests


additional gear and equipment authorities and permits communications equipment hours of operations incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)


a fire or explosion chemicals and fumes contamination of, or from, materials being handled dangerous or hazardous substances dust/vapours faulty equipment/tools


service lines spills, leakages and ruptures stationary and moving machinery, goods, materials and vehicular

traffic



Dependent of the type of organisation concerned and the local terminology used, workplace procedures may include:



gloves high visibility clothing protective clothing respirators and fume masks safety glasses safety headwear and footwear two-way radios






emergency procedures equipment identification labels, barcodes and serial numbers manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)

where applicable quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation


safety (OHS) requirements and policies supplier and/or client instructions workplace procedures and policies for the checking and

assessment of the equipment concerned


export/import/quarantine/bond requirements licence, patent or copyright arrangements


relevant Australian Standards and certification requirements relevant codes and regulations pertaining to the checking and

operation of the conveyor system concerned including the ADG Code where applicable

relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIB2022 Diagnose and rectify minor faults




Workplace environment may include:

movement of equipment, goods, products, materials and vehicular traffic

Weighbridge operations may be:

inclusive of a single operation involving the loading of vehicles and despatch functions

Weighbridge operation may be:

computerised electro/mechanical electronic

Vehicles may include articulated road vehicles trailers trucks wagons

Calibration and/or testing of equipment may be:

required prior to and during operations


chemicals and pesticides dangerous or hazardous substances electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials


gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios


authorities and permits breakdown procedures communications/recording equipment emergency procedures site restrictions and procedures


use of safety and personal protective equipment (PPE)


electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems


drivers existing and potential customers/clients industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff supervisors and managers suppliers and contractors union representatives workplace personnel


company procedures established or standard procedures organisational procedures workplace procedures



award, workplace bargaining agreement, other industrial arrangements


competency standards and training materials emergency procedures induction documentation manufacturer specifications and instructions for the operation of

weighbridge equipment safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods

(ADG) Code supplier and/or client instructions work health and safety (WHS)/occupational health and safety

(OHS) procedures workplace operating procedures and policies


ADG Code and regulations pertaining to the storage and handling of dangerous and hazardous goods

relevant Australian and international standards and certification requirements

relevant codes and regulations pertaining to weighbridge operations

relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation


traffic acts and road transport mass and loading regulations workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIB2023 Provide sanitation and water services support to passenger transportation units



rail carriages, buses, coaches, ferries and other transport units incorporating water and sanitation services

Cleaning and decanting equipment may include:

buckets hoses mops pumps waste tanks

Reporting may include: verbal communication written communication


chemicals dangerous or hazardous substances


gloves high visibility clothing safety headwear and footwear


other workplace personnel supervisors and managers








customer service and quality assurance procedures emergency procedures manufacturer specifications for equipment/materials relevant codes of practice including the Codes of Practice for

Manual Handling, the Industry Safety Code and the Australian Dangerous Goods (ADG) Code

relevant health and hygiene legislation, regulations and related documentation

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection requirements and policies


work instructions, job description and induction materials



relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,


TLIB2073 Clean road tankers

Type of vehicle may include: all tankers including those carrying petrol, diesel, oil, milk, wine and other liquid products

Cleaning operations may be carried out in appropriate facilities:

by day or night in confined spaces, exposed conditions and controlled or open

environment in typical weather conditions while at a client's workplace while in a depot, base or warehouse

Cleaning operations may include:

steam cleaning water and detergent cleaning

Equipment and materials may include:

cleaning tools detergents and cleaning chemicals hoses and spray balls steam cleaning equipment waste recycling tanks/equipment

Safety hazards may include but are not limited to:

fire/ignition risk slippery, wet surfaces steam burns vapours and noxious gases working at heights


inappropriate disposal of washing fluids in drains or sewerage systems

leaking oil and fuel

Depending on work context, safety and protective equipment may include:

gloves hearing protection high visibility waterproof clothing safety glasses, headwear and footwear safety harness for working on top of tankers




relevant state/territory roads and traffic authority regulations and requirements



relevant state/territory environmental protection legislation Australian Dangerous Goods (ADG) Code as it applies to the

cleaning of tankers TLIB2079 Set up and secure a towing situation

Work may be conducted: by day or night in a range of towing situations in a range of weather conditions

Customers may be: car park operators local government authorities operators of expressways, freeways, tollways or tunnels owners and operators of equipment elevating work platforms,

forklifts, small load shifting equipment, etc. police and other emergency services personnel road traffic authorities vehicle owners


abandoned vehicles carriage of equipment such as elevating work platforms, forklifts,

small load shifting equipment, etc. expressway breakdowns and accidents stolen cars tunnel breakdowns and accidents vehicle accidents vehicle breakdowns vehicles illegally parked in car parks vehicles illegally parked on clearways


articulated drop-deck low loader tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne

capacity) tow truck with crane and cradle towing vehicle with a detachable self loading table top trailer

Potential hazards that may occur in various towing situations may include:

contaminated blood at scene fire at the scene live electrical wires oil on vehicle trays (slippery surfaces) sharps that may be contaminated with transmittable diseases spilt or leaking fuel or dangerous or hazardous goods or

substances unsafe manual lifting procedures unsafe or damaged equipment unsafe procedures in the use of towing equipment vehicular traffic at the scene weather conditions

Hazard control strategies may include:

checking equipment and isolating, rectifying or reporting any defective equipment

cleaning of vehicles (including removal of oil from vehicle trays) correct manual lifting strategies deployment of safety equipment such as warning signs or witch's

hats


following correct procedures in the event of spilt or leaking fuel or dangerous or hazardous goods or substances as per the Australian Dangerous Goods (ADG) Code

following correct safety procedures in the event of live fallen electrical wires at an accident scene

strategic positioning of towing vehicle use of appropriate personal protective equipment (PPE),

including reflective vests and raincoats use of flashing lights on vehicles use of safe procedures in the use of towing equipment using correct portable firefighting equipment to control a fire at

the scene

Depending on the organisation concerned, operating procedures may be called:



gloves high visibility clothing (raincoats and vests) portable fire extinguishers safety glasses safety headwear and footwear two-way radios

Communication at towing sites and in the work area may include:

email fax internet mobile phone oral, aural or signed communications radio frequency communications



emergency procedures manufacturer specifications for towing vehicle, equipment and

tools quality assurance standards relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation

including the ADG Code relevant work health and safety (WHS)/occupational health and

safety (OHS) requirements and policies safety data sheets (SDS)/material safety data sheets (MSDS)

where applicable standard procedures and policies for the setting up and securing

a towing situation workplace and client instructions


relevant standards and codes pertaining to the setting up and securing of a towing situation

relevant state/territory regulations and licence/permit requirements pertaining to the operation of tow trucks


relevant state/territory road rules relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation

TLIB2090 Use communication systems in a taxi

Communication system may include:

computer dispatch mobile phone, both on person or hands-free security equipment, including duress alarm and camera (if fitted) vehicle mounted radio

Equipment and technology may include:

mobile phone radio/computer dispatch street directory taxi taxi meter toll tags

Messages are interpreted by:

active listening questioning to obtain information and/or clarify information and

understanding routine oral reporting two-way conversation

Communication may involve:

English speaking people people with communication disabilities people with limited ability to communicate in English use of phonetic alphabet

Communication problems may include:

illegible writing or print incorrect assumption that message has been received and or

correctly understood limited ability of others to communicate in English misunderstanding noisy environments or communication channels not following correct communication protocols and procedures use of non-standard vocabulary

Workplace procedures may include:

equal opportunity legislation and related policies relevant Australian and state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice


communication records emergency procedures legislation, regulations and related documentation manufacturer specifications for communications equipment workplace communication procedures, protocols, checklists and

instructions Worksite environment may include:

customers depot personnel managers other drivers police and other emergency service personnel

TLIB2119 Carry out maintenance of trailers





Trailers may include: any commercial trailers attached to vehicles used in the Australian transport industry

Maintenance checks may include:

checks on completion of maintenance activities checks on completion of operations checks prior to operations routine inspections of trailer and its systems


changing of tyres minor repairs to couplings repair of tyre punctures repairs to rear tail-light lens the replacement of blown globes in trailer lights


checking of air in tyres checking of air/hydraulic brake systems checking of suspension and axles lubrication of trailer components topping up of water levels





environment when servicing and maintaining trailers relevant state/territory roads and traffic authority trailer

maintenance regulations trailer manufacturer instructions, specifications and


(OHS) procedures to be followed when servicing and maintaining trailers

workplace routine servicing and maintenance procedures, checklists and instructions




TLIB3002 Test equipment and isolate faults






Tests and the isolation of faults may be performed:

on a range of equipment used in the stevedoring, transport, warehousing, distribution and/or storage industries



Tests may include but are not limited to:

identification of causes of poor or out-of-specification performance

tests as part of routine servicing tests following servicing and/or adjustment of equipment tests of operational performance

Records/results of tests may include:

details of action taken details of faulty equipment or specific components details of repair and maintenance work to be undertaken results of testing and associated recommendations


a fire or explosion chemicals dangerous or hazardous substances faulty equipment/tools movements of equipment, goods and materials










emergency procedures


equipment identification labels, barcodes and serial numbers manufacturer specifications for equipment/tools quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation


safety (OHS) requirements and policies safety data sheets (SDS)/material safety data sheets (MSDS)

where applicable supplier and/or client instructions workplace procedures and policies for the checking and

assessment of the equipment concerned Applicable regulations and legislation may include:

relevant codes and regulations pertaining to the checking and operation of the equipment concerned

relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation workers compensation regulations

TLIB3005 Carry out maintenance of vehicles designed to carry special loads

Type of vehicle may include all vehicles designed to carry special loads, for example:

armoured car car carrier concrete agitator container carrier fresh produce vehicle livestock transporter recovery vehicle refrigerated vehicle tanker waste vehicle




Ancillary equipment will be dependent on type of special load carried and may include:

armoured car systems car transporter systems concrete agitation systems livestock transporter systems on-board cranes and hoists recovery systems refrigeration systems tanker pumping and related systems


waste loading/discharge systems Maintenance checks may include:

checks on completion of maintenance activities checks on completion of operations checks prior to operations routine inspections of ancillary systems routine inspections of vehicle systems


changing of tyres door mirrors minor repairs to ancillary systems in accordance with

instructions repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt


replacement of air in tyres replacement of oils topping up of fluid levels in ancillary systems where relevant topping up of water levels








environment when servicing and maintaining vehicles designed to carry special loads



work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when servicing and maintaining vehicles designed to carry special loads

workplace routine servicing and maintenance procedures, checklists and instructions for both the vehicle and associated ancillary equipment




TLIB3006 Carry out inspection of vehicles designed to carry special loads


Type of vehicle may include all vehicles designed to carry special loads, for example:

armoured car car carrier concrete agitator container carrier fresh produce vehicle livestock transporter recovery vehicle refrigerated vehicle tanker waste vehicle

Inspection may be carried out in typical road transport situations, including:

at day or night in confined spaces, exposed conditions and controlled or open

environment typical weather conditions while at a client's worksite while in a workplace, depot, base or warehouse while in the vehicle on the road

Ancillary equipment will be dependent on type of special load carried and may include:

armoured car systems car transporter systems concrete agitation systems livestock transporter systems on-board cranes and hoists recovery systems refrigeration systems tanker pumping and related systems waste loading/discharge systems



air pressure in tyres battery brakes condition of tyres exhaust system functions of associated ancillary equipment lights oil levels suspension water levels








inspection checklists and records manufacturer instructions, specifications and recommended

procedures for both the vehicle and any associated ancillary equipment

precautions and procedures to be adopted to protect the environment when inspecting and servicing vehicles designed to carry special loads


work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting and servicing vehicles designed to carry special loads

workplace routine inspection procedures, checklists and instructions for both the vehicle and associated ancillary equipment


relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority regulations

and requirements pertaining to the inspection of vehicles designed to carry special loads

relevant state/territory WHS/OHS legislation TLIB3014 Load and unload wheeled or tracked crane


day or night in a variety of weather conditions

Environment may include: movement of equipment, goods, materials and vehicular traffic


Mobile crane may include: any wheeled or tracked unit

Mobile crane may be involved in work in a range of industry sectors including:

arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront

Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions other vehicles and personnel overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches


clients



management other employees and supervisors other professional or technical staff union representatives

Requirements for access and/or lift may include:

additional gear and equipment authorities and permits communications equipment hours of operation induction processes noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting

equipment support trucks


gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios





competency standards and training materials conditions of service, legislation and industrial agreements

including: o workplace agreements and awards o WHS/OHS procedures o standards and certification requirements o quality assurance procedures

emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging

manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies


relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations


relevant state/territory regulations and licence/permit requirements pertaining to mobile cranes

relevant state/territory road rules relevant state/territory WHS/OHS legislation

TLIB3015 Undertake site inspection







Sites may include: building and construction sites demolition sites mining sites tree lopping/removal sites wharves



clients industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives


additional gear and equipment authorities and permits communications equipment hours of operation induction processes noise restrictions personal protective equipment (PPE)


site restrictions and procedures slings, chains, nets, brackets and other specialised lifting








competency standards and training materials conditions of service, legislation and industrial agreements emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging

manuals personal and work area work procedures and practices quality assurance procedures Safe Working Load (SWL) and Working Load Limit (WLL) site plan standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace agreements and awards workplace operating procedures and policies


relevant state/territory regulations and licence/permit requirements pertaining to mobile cranes

relevant state/territory road rules relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation

TLIB3016 De-rig, pack and store tools and equipment






arboricultural construction and demolition manufacturing mining primary industry


quarrying swimming pool utilities (electricity, gas, water) waterfront









Documentation/information may include:



manuals personal and work area work procedures and practices quality assurance procedures standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace agreements and awards workplace operating procedures and policies



relevant state/territory environmental protection legislation relevant state/territory regulations and licence/permit

requirements pertaining to mobile cranes relevant state/territory WHS/OHS legislation

TLIB3017 Assemble and dismantle boom or jib





Mobile crane may be any lattice boom mobile crane involved in work in a range of industry sectors including:






Requirements for assembly may include:

authorities and permits hours of operation personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting







Documentation/information may include:



manuals personal and work area work procedures and practices quality assurance procedures Safe Working Load (SWL) and Working Load Limit (WLL) standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace agreements and awards workplace operating procedures and policies


relevant state/territory environmental protection legislation relevant state/territory regulations and licence/permit

requirements pertaining to the assembly of mobile cranes relevant state/territory WHS/OHS legislation

TLIB5010 Plan and implement maintenance schedules

Work may be undertaken in:

various work environments in the warehousing, storage, transport and distribution industries



by day or night


large, medium and small workplaces single- and multi-site location twenty-four-hour operation

Work systems may include: authorities and permits communications equipment equipment inventory and identification systems faulty equipment tagging and repair/replacement systems hours of operation preventative and remedial maintenance schedules, protocols

and procedures relevant regulations workplace operations


contractors employees, supervisors and managers


equipment manufacturer and suppliers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff


electronic data interchange (EDI) email fax mail telephone




Australian and international codes of practice and regulations relevant to equipment maintenance

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code

communications technology equipment and oral, aural or signed communications



induction documentation quality assurance and customer service standards and

procedures quality assurance plans, data and document control relevant Australian Standards, criteria and certification

requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options statistical information on equipment malfunctions, maintenance

and repairs supplier and/or client instructions workplace operating procedures, maintenance schedules and

policies


Australian and international regulations and codes of practice for the handling, storage and transfer of dangerous goods and hazardous substances


licence, patent or copyright arrangements regulations and codes of practice related to equipment

maintenance



relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

C: Vehicle Operation

TLIC0001 Operate a chemical tanker

Properties and hazards of chemicals include:

characteristics of the fuel in a leak, fire situation, or in the presence of static electricity

density effect of heat and pressure on the chemical when stored in a

container expansion rates odour segregation requirements

Chemical tanker vehicle includes:

all vehicle configurations

Personal safety measures may include:

correct use of safety rails and walkways hearing protection high visibility clothing manual-lifting techniques PPE required for the product class being transported safety footwear three points of contact when using ladders

Product transfer equipment may include:

bonding devices brake interlock delivery hoses external piping and fittings master switch pressure and ullage gauges pressure vessels scully systems valves warning devices

Eco driving includes: ensuring transmission control observing speed limits using auxiliary braking systems

Factors that can cause traffic delays and diversions may include:

bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement


road closures for utility works, such as electricity, water, sewerage and telecommunications

road damage road works traffic accidents


company procedures enterprise procedures established procedures organisational procedures regulatory procedures


dangerous goods licence dangerous goods paperwork emergency procedures site inductions state and territory heavy vehicle driving licence or permit

requirements vehicle manufacturer instructions, specifications and

recommended driving procedures, including pre-operational checks of vehicle

vehicle work diaries or record books workplace driving instructions and procedures


Australian code for the transport of dangerous goods by road or rail: the current Australian Dangerous Goods (ADG) Code

relevant state and territory: o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or

permit requirements pertaining to operating heavy vehicles on unsealed roads

o WHS/OHS legislation Environmental risks may include:

fatigue in-cab distractions other road users road and traffic conditions time of day weather

TLIC0002 Operate a fuel tanker

Properties and hazards of fuel include:

characteristics of fuel in a leak, fire situation or in the presence of static electricity

density effect of heat and pressure on the fuel when stored in a

container expansion rates odour upper and lower explosive limits


correct use of safety rails and walkways hearing protection high visibility clothing


manual-lifting techniques personal protective equipment (PPE) required for the product

class being transported safety footwear safety glasses three points of contact when using ladders

Product transfer equipment may include:

bonding devices brake interlock delivery hoses external piping and fittings master switch pressure vessels scully systems valves warning devices



bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement road closures for utility works, such as electricity, water,

sewerage and telecommunications road damage road works traffic accidents




dangerous goods licence dangerous goods paperwork site inductions state and territory heavy vehicle driving licence or permit

requirements vehicle manufacturer instructions, specifications and





relevant state and territory: o fatigue management regulations o road rules


o roads and traffic authority driving regulations and licence or permit requirements pertaining to operating heavy vehicles on unsealed roads

o WHS/OHS legislation relevant terminal entry compliance regulations

Environmental risks may include:



Properties and hazards of liquid petroleum gas (LPG) include:

causes of a boiling liquid expanding vapour explosion (BLEVE) characteristics of the LPG in a leak, fire situation, or in the

presence of static electricity density effect of heat and pressure on the LP gas when stored in a

container expansion rates odour upper and lower explosive limits

LPG tanker vehicle includes: AAB-Quad B-Double B-Triple

Personal safety measures include:

correct use of walkways hearing protection high visibility clothing manual-lifting techniques safety footwear safety glasses three points of contact when using ladders

Product transfer equipment includes:

bonding devices brake interlock external piping and fittings master switch pressure and ullage gauges pressure vessels valves warning devices



bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement


road closures for utility works, such as electricity, water, sewerage, telecommunications and LPG





state and territory heavy vehicle driving licence or permit requirements

vehicle manufacturer instructions, specifications and recommended driving procedures, including pre-operational checks of vehicle



relevant state and territory: o environmental protection legislation o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or


o WHS/OHS legislation Environmental risks may include:


TLIC1013 Ride courier/delivery bicycle

Work may be carried out in typical road transport situations, including:

on a private road on the open road operations conducted at day or night typical weather conditions while at a customer's workplace or premises while at a depot or base


Bicycle handling procedures may include:

accelerating and braking parking steering and manoeuvring a bicycle using defensive riding techniques

Pre-operational checks may include:

check of seat adjustment checks of gearing, steering and brakes checks of operation of lights checks of tyre pressures visual check of bicycle for operational capability



changing tyres repairing tyre punctures replacement of blown globes in bicycle lights

Hazards may include: animals and objects on road dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise oil on road uneven ground, steps, road surfaces vehicular traffic and pedestrians wet and iced roads


helmet sunglasses sun cream

Hazardous or dangerous goods may include:

acids, alkalines or solvents medical samples or supplies


customers industrial relations, work health and safety (WHS)/occupational

health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff union representatives


bridge/tunnel damage building construction flooded sections of road holiday traffic road closures for special events such as marches, sporting

events, etc. road closures for utility works such as electricity, water,

sewerage, telecommunications, gas, etc. road damage road works traffic accidents



Information and documentation may include:

bicycle manufacturer instructions, specifications and recommended riding procedures including pre-operational checks of bicycle


competency standards and training materials


conditions of service, legislation and industrial agreements HAZCHEM codes and dangerous/hazardous goods codes and

procedures induction documentation operations manuals including quality assurance procedures safety data sheets (SDS)/material safety data sheets (MSDS) state/territory licence requirements relevant to courier cyclists state/territory road rules supplier and/or client instructions WHS/OHS procedures workplace instructions and procedures for courier cyclists

including emergency procedures Applicable procedures and codes may include:

applicable dangerous/hazardous goods codes and legislation relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority regulations

and licence requirements pertaining to the courier cyclist relevant state/territory WHS/OHS legislation

TLIC1051 Operate commercial vehicle

Commercial vehicle may include:

commercial vehicles equal to or less than 4.5 tonnes GVM and seating up to 12 adults, including the driver, and all types of transmission that is used or intended to be used to carry goods of all types for hire or reward. Hired or leased vehicles and vehicles owned by a business to carry its own goods are included

Driving may be carried out in typical road transport situations, including:

by day or night in typical weather conditions on a private road on the open road while at a client's workplace or worksite while at a depot, base or warehouse

Vehicle handling procedures may include:

accelerating and braking eco driving managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle


check operation of associated equipment checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures load and load restraints visual check of vehicle


changing of tyres repair of tyre punctures repairs to rear tail-light lens


replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors

Eco driving may include: ancillary brakes anticipating traffic flow to prevent driving at congested times brake management engine management gear selection not idling engine for extended periods when not in use using air-conditioning only when necessary

Associated equipment may include:

electronic doors gates, curtains hydraulic lifters ramps stairs tail gate loaders ticket machines

Driving hazards may include:

animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions following distance leaking fuel oil on road other road users parked vehicles on the road pedestrians crossing the road time of day or night traffic flow wet and iced roads windy sections of road


bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,



company procedures enterprise procedures established procedures



organisational procedures


emergency procedures state/territory driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and

recommended driving procedures including pre-operational checks of vehicle

workplace driving instructions and procedures Applicable regulations, legislation and codes may include:

relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving

regulations and licence requirements pertaining to the class of vehicle


TLIC2002 Drive light rigid vehicle

Type of vehicle includes: all light rigid vehicles including trucks and buses greater than 4.5 tonnes or seating more than 12 adults including the driver


on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse


accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques


checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle


changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors


Driving hazards may include (examples only):

animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road

Factors that can cause traffic delays and diversions may include (examples only):






emergency procedures state/territory light rigid vehicle driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and

recommended driving procedures including preoperational checks of vehicle

workplace driving instructions and procedures Applicable procedures and codes may include:


regulations and licence requirements pertaining to light rigid vehicles


TLIC2009 Drive taxi

Type of vehicle includes: all taxicabs relevant to specific licence classifications














emergency procedures state/territory road rules state/territory taxicab driving licence/regulatory requirements vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and


workplace driving instructions and procedures



relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving

regulations and licence requirements pertaining to taxicabs relevant state/territory taxicab control regulations and

requirements relevant state/territory WHS/OHS legislation

TLIC2012 Ride courier/delivery motorcycle

Work may be carried out in typical road transport situations, including:

on a private road on the open road operations conducted day or night typical weather conditions while at a customer's workplace or premises while at a depot or base


Motorcycle handling procedures may include:

accelerating and braking starting a motorcycle steering and manoeuvring a motorcycle stopping and parking using defensive riding techniques


check of seat adjustment checking and topping up fluid levels checks of gearing, steering and brakes checks of operation of lights checks of tyre pressures visual check of motorcycle for operational capability


changing of tyres repair of tyre punctures replacement of blown globes in motorcycle lights

Hazards may include: animals and objects on road dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise oil on road uneven ground, steps, road surfaces vehicular traffic and pedestrians wet and iced roads


helmet sun cream sunglasses

Hazardous or dangerous goods may include:

acids, alkalines or solvents explosives medical samples or supplies


customers


industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists

local government authorities management other employees and supervisors other professional or technical staff union representatives


bridge/tunnel damage building construction flooded sections of road holiday traffic road closures for special events such as marches, sporting

events, etc. road closures for utility works such as electricity, water,






competency standards and training materials conditions of service, legislation and industrial agreements HAZCHEM codes and dangerous/hazardous goods codes and

procedures induction documentation material safety data sheets motorcycle manufacturer instructions, specifications and

recommended riding and servicing procedures including pre-operational checks of motorcycle

operations manuals including quality assurance procedures state/territory licence requirements relevant to courier

motorcyclists state/territory road rules supplier and/or client instructions work health and safety (WHS)/occupational health and safety

(OHS) procedures workplace instructions and procedures for courier motorcyclists

including emergency procedures Applicable procedures and codes may include:

applicable dangerous/hazardous goods codes and legislation relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority regulations

and licence requirements pertaining to the courier motorcyclists


relevant state/territory WHS/OHS legislation TLIC2025 Operate four wheel drive vehicle

Vehicles include: a range of trailers all terrain vehicles cars and utilities light trucks

Operations may be carried out in typical four wheel drive situations, including:

by day or night during emergency response in rugged terrain off-road conditions that can be smooth, rough,

uneven, slippery, boggy, sandy, steep or hilly on a steep slope on the open road typical weather conditions while at a client's workplace or worksite



Considerations when driving may include:

adverse terrain adverse weather levels of emergency response operational characteristics of the type of four wheel drive vehicle traffic conditions traffic regulations warning devices workplace procedures

Traffic conditions to be taken into account when driving may include:

effects of weather on roads known peak periods and special community functions legal parking road surface/off-road terrain speed limits for operation traffic pattern and density visibility

Operational hazards may include:

animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded road/terrain leaking fuel oil on road parked vehicles on the road pedestrians crossing the road steep slopes and rugged terrain wet and iced road/terrain windy or foggy sections of road/terrain


Workplace guidelines/procedures may include:

driving in adverse terrain driving in special environments emergency response driving policies and routines relating to wear and damage pre- and post-operation checks precautions and safeguards reporting routines standards of operation storage and usage of fuels and lubricants

Pre-start checks may include:

air cleaners air-conditioners battery water levels and electrolyte checks belts brake and transmission fluid levels brakes fuel, water, oil hydraulic lines and connections leads off-road safety equipment in line with manufacturer

recommendations tyres

Manufacturer specifications may include:

engine characteristics four wheel drive operation radius of turning circle safety procedures systems warning function

Installed devices may include:

ancillary systems indicator audible warning devices brake warning lights electrical charging hose oil pressure speedometer tachometer temperature gauge warning lights


changing of tyres door mirrors repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of broken coolant replacement of broken fan belt the replacement of blown globes in vehicle lights









regulations and licence requirements pertaining to the class of four wheel drive vehicle

relevant state/territory WHS/OHS legislation TLIC2040 Provide wheelchair accessible taxi services to passengers with disabilities Pre-operational checks may include:

checking and topping up fluid levels checking brakes before moving vehicle checking compatibility of mobility devices and vehicle loading,

anchoring and carrying equipment checking operation of vehicle lights and indicators checking tyre pressure visual check of vehicle and ancillary equipment

Ancillary equipment may include:

hoists ramps


company policies and procedures established workplace procedures

Passengers may have a range of disabilities which may involve:

congenital/acquired disability intellectual/physical disability permanent/temporary disability

Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include:

different terrain and road surfaces in all weather conditions operations conducted during the day or night

TLIC2049 Operate heavy vehicle on unsealed roads

Unsealed road may include: a private road an open road dirt tracks formed unsealed roads remote areas workplace or worksite

Operation of a heavy vehicle on unsealed roads may be carried out in

by day or night in remote areas in typical weather conditions on a private road


typical road transport situations, including:

on dirt tracks on formed unsealed roads on the open road while at a client's workplace or worksite


accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques


checks and top up of fluid levels checks of brakes checks of coupling equipment checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle

Hazards could include: animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel parked vehicles on the road pedestrians crossing the road slow moving vehicles wet and iced roads windy sections of road


bridge/tunnel damage building construction emergency situations such as bushfires, etc. flooded sections of road holiday traffic livestock movement road closures for utility works such as electricity, water,





emergency procedures state/territory heavy vehicle driving licence/permit requirements


state/territory road rules vehicle manufacturer instructions, specifications and


vehicle work diaries or record book (where required) workplace driving instructions and procedures

Applicable regulations, legislation and codes may include:


regulations and licence/permit requirements pertaining to operating heavy vehicles on unsealed roads


TLIC2050 Operate a terminal tractor

Terminal tractor may include:

TUG terminal tractor prime mover

Operating a terminal tractor may be carried out in workplace situations, including:

by day or night in typical weather conditions on a private road while at a depot, base, wharf or warehouse while at a client's workplace or worksite


accelerating and braking eco driving hydraulic oil lift of turntable managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle


check operation of associated equipment checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures load and load restraints visual check of vehicle



Eco driving may include: ancillary brakes


anticipating traffic flow to prevent driving at congested times brake management engine management gear selection not idling engine for extended periods when not in use using air-conditioning only when necessary

Associated equipment may include:

air hoses electrical leads hydraulic turntable lift controls

Operating hazards may include (examples only):

faulty brakes faulty steering mechanism on vehicle fire in vehicle foggy conditions lack of air lack of hydraulic fluid leaking fuel objects on surfaces oil on surfaces time of day or night wet and iced surfaces










TLIC3003 Drive medium rigid vehicle Type of vehicle includes: all medium rigid vehicles, for example any 2-axle rigid vehicle,

including truck and bus greater than 8 tonnes GVM Driving may be carried out in typical road transport situations, including:

on a private road on the open road operations conducted at day or night typical weather conditions


while at a client's workplace or worksite while at a depot, base or warehouse












Depending on the type of organisation concerned and

company procedures enterprise procedures


the local terminology used, workplace procedures may include:

established procedures organisational procedures


emergency procedures state/territory medium rigid vehicle driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and




regulations and licence requirements pertaining to medium rigid vehicles


TLIC3004 Drive heavy rigid vehicle Type of vehicle includes: all heavy rigid vehicles, for example any rigid vehicle with 3 or

more axles, including trucks or buses, greater than 8 tonnes GVM Driving may be carried out in typical road transport situations, including:







changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights


replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors


animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road worksite hazards including power and service lines, buildings,

structures, facilities, underground services, uneven or unstable ground and recently filled trenches, stationary and moving machinery and equipment, hazardous or dangerous materials, noise, light, energy sources, and obstructions


bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades,

sporting events, etc. road closures for utility works such as electricity, water,





emergency procedures quality assurance procedures relevant standards and certification requirements state/territory heavy rigid vehicle driving licence and permit

requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and


workplace driving instructions and procedures




regulations and licence/permit requirements pertaining to heavy rigid vehicles


TLIC3005 Drive heavy combination vehicle Type of vehicle includes: all heavy combination vehicles that may be driven on public and

private roads and worksites Driving may be carried out in typical road transport situations, including:





checking and topping up of fluid levels checks of brakes checks of coupling equipment checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle




animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road


parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road worksite hazards including power and service lines, buildings,

structures, facilities, underground services, uneven or unstable ground and recently filled trenches, stationary and moving machinery and equipment, hazardous or dangerous materials, noise, light, energy sources, and obstructions








emergency procedures state/territory heavy combination vehicle driving licence/permit




legislation relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving

regulations and licence requirements pertaining to heavy combination vehicles

relevant state/territory work health and safety (WHS)/occupational health and safety (OHS)

TLIC3010 Pilot or escort oversized and/or overmassed loads Pilot and escort operations may be carried out in

on a private road on the open road


typical road transport situations, including:

operations conducted at day or night typical weather conditions




checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators including

warning indicators checks of tyre pressures visual check of vehicle














emergency procedures state/territory pilot/escort permit/regulatory requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and



relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory oversized and overmassed permit

regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving

regulations and licence requirements pertaining to piloting and escort functions


TLIC3011 Transport passengers with disabilities Type of vehicle includes: cars and vehicles designed to transport passengers with

disabilities Transporting of passengers may be carried out in typical road transport situations, including:



accelerating and braking managing engine performance operating the controls, instruments and indicators of the vehicle

and ancillary equipment positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques


animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road


pedestrians crossing the road wet and iced roads windy sections of road


checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle and ancillary equipment




bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc flooded sections of road holiday traffic road closures for special events such as marches, parades,

sporting events, etc road closures for utility works such as electricity, water,





emergency procedures manufacturer instructions, specifications and recommended

operating procedures for both vehicle and ancillary equipment, including pre-operational checks

state/territory driving licence requirements state/territory road rules vehicle log book or record book (where required) workplace instructions and procedures for the transport of

passengers with disabilities Applicable procedures and codes may include:

relevant anti-discrimination legislation relevant state/territory environmental protection legislation relevant state/territory road rules relevant state/territory roads and traffic authority driving




TLIC3035 Manage the operation of a tow truck Work may be conducted: by day or night

in a range of towing situations in a range of weather conditions


articulated drop-deck low loader tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne

capacity) tow truck with crane and cradle towing vehicle with a detachable self-loading tabletop trailer

Customers may be: car park operators local government authorities operators of expressways, freeways, tollways or tunnels owners and operators of equipment elevating work platforms,

forklifts, small load shifting equipment, etc. police and other emergency services personnel road traffic authorities vehicle owners


abandoned vehicles carriage of equipment such as elevating work platforms, forklifts,

small load shifting equipment, etc. expressway breakdowns and accidents stolen cars tunnel breakdowns and accidents vehicle accidents vehicle breakdowns vehicles illegally parked in car parks vehicles illegally parked on clearways

Purpose of equipment checking and inspection is to ensure:

any identified faults or problems are rectified and/or reported as per company procedures prior to towing operations

it is free from damage and faults that may prejudice safety or limit operational capability


changing of tyres repair of tyre punctures repair or replacement of faulty towing equipment repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors


animals and objects on road faulty brakes faulty steering mechanism on tow truck fire in tow truck flooded sections of road foggy conditions


leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road




Potential hazards that may occur in various towing situations may include:

contaminated blood at scene fire at the scene live electrical wires oil on vehicle trays (slippery surfaces) sharps that may be contaminated with transmittable diseases spilt or leaking fuel or dangerous or hazardous goods or

substances unsafe manual lifting procedures unsafe or damaged equipment unsafe procedures in the use of towing equipment vehicular traffic at the scene weather conditions

Hazard control strategies may include:

reporting the problem and carrying out repairs (depending on the level and extent of work required), or isolating and tagging the faulty equipment and advising appropriate personnel of the fault and need for repair or replacement


checking equipment and isolating, rectifying or reporting any defective equipment

cleaning of vehicles (including removal of oil from vehicle trays) correct manual lifting strategies deployment of safety equipment such as warning signs or witch's

hats following correct procedures in the event of spilt or leaking fuel

or dangerous or hazardous goods or substances in accordance with the Australian Dangerous Goods (ADG) Code

following correct safety procedures in the event of live fallen electrical wires at an accident scene

strategic positioning of towing vehicle use of appropriate personal protective equipment (PPE) use of flashing lights on vehicles use of safe procedures in the use of towing equipment using correct portable firefighting equipment to control a fire at

the scene


Depending on the organisation concerned, operating procedures may be called:



gloves high visibility clothing (raincoats and vests) portable fire extinguishers safety glasses safety headwear and footwear two-way radios

Communication at towing sites and in the work area may include:

email fax internet mobile phone oral, aural or signed communications radio frequency communications


emergency procedures manufacturer specifications for towing vehicle, equipment and

tools material safety data sheets where applicable quality assurance standards relevant and certification requirements relevant work health and safety (WHS)/occupational health and

safety (OHS) requirements and policies standard procedures and policies for the operating a tow truck state/territory road rules state/territory tow truck driver licence certification requirements tow truck manufacturer instructions, specifications and

recommended operating procedures, including preoperational checks of the tow truck and its equipment

workplace and client instructions workplace driving instructions and procedures for drivers of tow

trucks Applicable legislation, regulations and codes may include:

relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory load restraint regulations relevant state/territory roads and traffic authority driving

regulations and licence/permit requirements pertaining to the tow truck operations

relevant state/territory WHS/OHS legislation TLIC3036 Apply safe car driving behaviours Applicable regulations and legislation may include:

equal opportunity legislation in relevant state or territory legislation and related regulations applicable to driving and using

motor vehicles in relevant state or territory motor vehicle driver learner permit, driver licence requirements

and issue procedures applicable in relevant state or territory road transport law


work health and safety (WHS)/occupational health and safety (OHS) legislation in relevant state or territory

workplace relations legislation in relevant state or territory Characteristics of car driving instructors may include information in relation to:

age (within regulatory guidelines) diverse social and economic backgrounds and attitudes driving experience educational background and general knowledge effects of prior and current learning fluency in English gender individual learning styles

High level of driving competence is defined as:

ability to consistently carry out car driving tasks across a wide range of simple and complex situations and conditions, including different types of vehicles, weather conditions, road conditions and diverse potential hazards. This also includes the management of attitude, motivation, fatigue, anger and concentration

Road positioning skills are: those skills that are required to maintain a safe legal position on the road when driving a vehicle. This includes observation, speed management, decision making, hazard perception and response to hazards, buffering from other vehicles, maintaining space when making turns at intersections, maintaining space from other vehicles when stopped, or reducing speed and maintaining space requirements during manoeuvres, such as kerb-side stopping, hill starts, U-turns, three-point turns and reverse parking

Communication may include:

non-verbal communication with other drivers and motorcycle riders e.g. gestures and nods

oral and aural reading and interpreting maps, street directories and GPS

navigation devices recognising and responding to road signs, traffic signals and

other authorised signalling systems recognising and responding to signals from other vehicles using own vehicle horn, indicators, brake lights and road

positioning written communication

Factors that affect learning progress may include:

causal attribution (explains that driver's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)

decision making skills in a range of driving situations effects of previous and current learning learner characteristics and attitudes optimism bias (tendency to view negative incidents such as road

accidents as unlikely to happen to them; overestimation of driving ability; and underestimation of accident risk)

resources, e.g. time, location, space, people and costs vehicle type


Resources may include: dual control vehicle enterprise/industry operating procedures funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements

Road users may include: cyclists drivers or riders of trams and trains, and motor vehicles,

including motorcycles, light vehicles and heavy vehicles pedestrians

Specific needs may relate to:

age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs those requiring refresher training

Driving may be undertaken in/at:

a range of vehicle types a range of weather conditions a simulated environment controlled or open environments open roads, e.g. freeways, main and busy roads, country roads

and suburban roads restricted spaces time of day

Learning activities may include:

assessment with feedback coaching while driving combinations of the above demonstrations explanations mentoring problem solving self-paced learning

Workplace documents and procedures may include:

company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures record of driving skills, knowledge and abilities standards and certification requirements

TLIC3037 Apply safe heavy vehicle driving behaviours Applicable regulations and legislation may include:

Road transport law, for example: o equal opportunity legislation in relevant state or territory o heavy vehicle driver learner permit, driver licence

requirements and issue procedures applicable in relevant state or territory

o legislation and related regulations applicable to driving and using heavy vehicles in relevant state or territory

o work health and safety (WHS)/occupational health and safety (OHS) legislation in relevant state or territory

o workplace relations legislation in relevant state or territory


Characteristics of heavy vehicle driving instructors may include information in relation to:

age (within regulatory guidelines) diverse social and economic backgrounds and attitudes driving experience educational background and general knowledge effects of prior and current learning fluency in English gender individual learning styles

High level of heavy vehicle driving competence is defined as:

ability to consistently carry out heavy vehicle driving tasks across a wide range of simple and complex situations and conditions, including different types of vehicles, weather conditions, road conditions and diverse potential hazards. This also includes the management of attitude, motivation, fatigue, anger and concentration

Road positioning skills are: those skills that are required to maintain a safe legal position on the road when driving a vehicle. This includes observation, speed management, decision making, hazard perception and response to hazards, buffering from other vehicles, maintaining space when making turns at intersections, maintaining space from other vehicles when stopped, or reducing speed and maintaining space requirements during manoeuvres, such as kerb-side stopping, hill starts, and reversing


non-verbal communication with other drivers and motorcycle riders e.g. gestures and nods



other authorised signalling systems recognising and responding to signals from other vehicles using own vehicle horn, indicators, brake lights and road



causal attribution (explains that a driver's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)

decision making skills in a range of driving situations effects of previous and current learning learner characteristics and attitudes optimism bias (tendency to view negative incidents such as road


resources, e.g. time, location, space, people and costs vehicle type

Resources may include: dual control vehicle enterprise/industry operating procedures funding for training facilities, resources and staff location


personnel training materials and publications work health and safety (WHS)/occupational health and safety

(OHS) and other workplace resource requirements Road users may include: cyclists

drivers or riders of trams and trains, and motor vehicles, including motorcycles, light vehicles and heavy vehicles

pedestrians Specific needs may relate to:


Driving may be undertaken in/at:

a range of heavy vehicle types a range of weather conditions a simulated environment controlled or open environments open roads, e.g. freeways, main and busy roads, country roads



assessment with feedback coaching while driving combinations of the above demonstrations explanations mentoring problem solving self-paced learning


company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures record of driving skills, knowledge and abilities standards and certification requirements

TLIC3038 Apply safe motorcycle riding behaviours Applicable regulations and legislation may include:

road transport law, for example: o equal opportunity legislation in relevant state or territory o legislation and related regulations applicable to driving and

using motorcycles in relevant state or territory o motorcycle rider learner permit, rider licence requirements

and issue procedures applicable in relevant state or territory o work health and safety (WHS)/occupational health and safety

(OHS) legislation in relevant state or territory o workplace relations legislation in relevant state or territory

Characteristics of motorcycle riding instructors may include information in relation to:

age (within regulatory guidelines) diverse social and economic backgrounds and attitudes educational background and general knowledge effects of prior and current learning fluency in English gender


individual learning styles riding experience

High level of motorcycle riding competence is defined as:

ability to consistently carry out motorcycle riding tasks across a wide range of simple and complex situations and conditions, including different types of motorcycles, weather conditions, road conditions and diverse potential hazards. This also includes the management of attitude, motivation, fatigue, anger and concentration

Road positioning skills are: those skills that are required to maintain a safe legal position on the road when riding a motorcycle. This includes observation, speed management, decision making, hazard perception and response to hazards, buffering from other vehicles, maintaining space when making turns at intersections, maintaining space from other vehicles when stopped, or reducing speed and maintaining space requirements during manoeuvres, such as kerb-side stopping, hill starts, U-turns and reverse parking


non-verbal communication with other riders/drivers e.g. gestures and nods



other authorised signalling systems recognising and responding to signals from other vehicles using own motorcycle horn, indicators, brake lights and road



causal attribution (explains that rider's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)

decision making skills in a range of riding situations effects of previous and current learning learner characteristics and attitudes motorcycle type optimism bias (tendency to view negative incidents such as road

accidents as unlikely to happen to them; overestimation of riding ability; and underestimation of accident risk)

resources, e.g. time, location, space, people and costs Resources may include: enterprise/industry operating procedures

funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements






Riding may be undertaken in/at:

a range of motorcycle types a range of weather conditions a simulated environment controlled or open environments open roads, e.g. freeways, main and busy roads, country roads



assessment with feedback coaching while riding combinations of the above demonstrations explanations mentoring problem solving self-paced learning


company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures record of riding skills, knowledge and abilities standards and certification requirements

TLIC3042 Operate coach/bus Type of vehicle includes: all coaches and buses relevant to specific licence classifications

Operate a passenger coach/bus may be carried out in typical road transport situations pertaining to a coach/bus, including:

kerb side bus stops on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse within railway complexes within shopping centres within tourist attractions car parks

Special needs may include: frail and elderly persons mentally impaired persons school children temporarily physically impaired persons visually and hearing-impaired persons

Bus/coach associated equipment may include:

electronic doors manual doors ticket machines toilet units


accelerating and braking managing engine performance


operating door opening and closing equipment operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques


checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures equipment such as jack, wheel brace, spare tyre exterior vehicle checks internal vehicle checks microphone operational trailers such as jockey wheel, coupling of trailer













coach/bus manufacturer instructions, specifications and recommended driving procedures, including pre-operational checks of coach/bus

emergency procedures state/territory coach/bus driving licence requirements state/territory road rules vehicle log book or record book (where required) workplace driving instructions and procedures



regulations and licence requirements pertaining to coaches/buses


TLIC3063 Operate vehicle carrying special loads Type of vehicle includes: all vehicles designed to carry special loads, for example concrete

agitator, livestock transporter, armoured car, tanker, refrigerated vehicle, waste vehicle, fresh produce vehicle, car carrier, container carrier, recovery vehicle








changing of tyres repair of tyre punctures repairs to rear tail-light lens


replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors

Designated routes are: those that are determined by permit/regulatory requirements for a specific class of load such as explosives or dangerous goods




bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc flooded sections of road holiday traffic road closures for special events such as marches, parades, etc road closures for utility works such as electricity, water,





procedures/designated routes prescribed by the relevant authority for vehicles carrying the specific loads concerned

state/territory driving licence requirements state/territory road rules vehicle manufacturer instructions, specifications and


workplace driving instructions and procedures for drivers of vehicles carrying the specific load concerned


Australian regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the Australian Explosives Code


relevant regulations/permit requirements specific to the load being carried

relevant State/Territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving

regulations and licence/permit requirements pertaining to the class of vehicle


TLIC3064 Operate car carrier vehicle Vehicle handling procedures may include:



checking and topping up fluid levels checking:

o tyre pressures o operation of vehicle lights and indicators o brakes o coupling equipment

visual check of vehicle Hazards may include: animals and objects on road

faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel parked vehicles on the road pedestrians crossing the road slow moving vehicles wet and iced roads windy sections of road working from heights



sewerage, telecommunications and gas road damage


road works traffic accidents




emergency procedures state and territory heavy vehicle driving licence or permit

requirements state and territory road rules vehicle manufacturer instructions, specifications and


vehicle work diaries or record books, where required workplace driving instructions and procedures


relevant state and territory: o environmental protection legislation o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or


o work health and safety (WHS)/occupational health and safety (OHS) legislation

TLIC3071 Operate an agitator Pre-operational checks may include:

checking and topping up fluid levels checking:

o tyre pressures o operation of vehicle lights and indicators o brakes o wheel nuts o barrel functions o emergency stops o radio functions

visual check of vehicle Communication includes: constant communication with:

o batcher o customers o relevant authority on site


correct use of safety rails and walkways hard hats hearing protection high visibility clothing manual-lifting techniques safety footwear safety glasses three points of contact when using ladders


Concrete discharge methods include:

concrete pump kibble wheelbarrow

Ancillary equipment includes:

chute locks chutes hoses ladders remote control


changing tyres repairs to rear tail-light lens repairing tyre punctures replacing: blown globes in vehicle lights broken fan belts blown fuses door mirrors broken coolant hoses


animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road worksite hazards, including:

o buildings, structures and facilities o energy sources o hazardous or dangerous materials o noise and light o obstructions o people on worksite o power and service lines o stationary and moving machinery and equipment o underground services o uneven or unstable ground and recently filled trenches


bridge heights bridge or tunnel damage building construction emergency situations, such as bushfires or building fires flooded sections of road holiday traffic road and load restrictions road closures for special events, such as for marches, parades

and sporting events


road closures for utility works, such as electricity, water, sewerage, telecommunications and gas





emergency procedures load sheets state and territory heavy combination vehicle driving licence or

permit requirements state and territory road rules vehicle manufacturer instructions, specifications and


vehicle work diary or record book, where required workplace driving instructions and procedures


relevant state and territory: o environmental protection legislation o fatigue management regulations o permit regulations and requirements o road rules o roads and traffic authority driving regulations and licence

requirements pertaining to agitator vehicles o work health and safety (WHS)/occupational health and safety

(OHS) legislation TLIC3083 Operate a front lift mobile compaction/collection vehicle Equipment fitted to vehicle may include:

emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment

Loading and unloading sites may include:

council sites customer site depot private sites waste, transfer or recycling sites


conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points


manual handling techniques personal protective equipment (PPE) required for the product

class being transported safety footwear three points of contact when accessing/egressing vehicle/body

Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy

Factors that may cause traffic delays and diversions include:

bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to

weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage

or telecommunications road damage/road works traffic accidents vehicle breakdowns


established manufacturer organisational regulatory/codes of practice


daily driver run sheet environmental documents relating to state of operation fatigue documentation mass/work diary vehicle reporting documentation


fatigue management regulations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle

including: road and traffic rules work health and safety (WHS)/occupational health and safety

(OHS) and environmental legislation TLIC3084 Operate a lift on/lift off collection vehicle Equipment fitted to the vehicle may include:






conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product










daily driver run sheet environmental documents relating to state of operation fatigue documentation mass/work diary vehicle reporting documentation



including:


road and traffic rules work health and safety (WHS)/occupational health and safety

(OHS) and environmental legislation TLIC3085 Operate a liquid waste collection vehicle Equipment fitted to the vehicle may include:

emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit placarding (for dangerous goods) portable bunding spill kit vehicle emergency equipment

Equipment used to load/unload may include:

couplings e.g. camlocks flexible or rigid hoses gravity fed lines pressure pumps (fitted to vehicle or remotely) vacuum pumps (fitted to vehicle or remotely)


council sites customer site depot private sites


conflict management techniques correct use of safety rails and walkways fitness for duty gloves suitable for the product/task hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product






or telecommunications


road damage/road works traffic accidents vehicle breakdowns




daily driver run sheet environmental documents pertaining to state of operation fatigue documentation mass/work diary vehicle reporting documentation


relevant state/territory procedures and codes for the vehicle including:

fatigue management regulations licensing rules mass management regulations permit requirements road and traffic rules water/sewerage authorities WHS/OHS and environmental legislation

Approved unload point may include:

collection vessel intermediate bulk container (IBC) other liquid waste tanker

TLIC3086 Operate a multi-lift collection vehicle Equipment fitted to the vehicle may include:


















fatigue management regulations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle road and traffic rules work health and safety (WHS)/occupational health and safety

(OHS) and environmental legislation TLIC3087 Operate a rear loading mobile compaction/collection vehicle Equipment fitted to the vehicle may include:










bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes in








fatigue management relations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle


(OHS) and environmental legislation TLIC3088 Operate a roll on/roll off collection vehicle


Equipment fitted to the vehicle may include:










weather inefficient run planning holiday traffic livestock movement road closures for utility works such as electricity, water, sewerage





daily driver run sheet environmental documents pertaining to state of operation fatigue documentation mass/work diary


TLIC3089 Operate a side loading mobile compaction/collection vehicle Equipment fitted to the vehicle may include:















daily driver run sheet environmental documents relating to state of operation fatigue documentation


mass/work diary vehicle reporting documentation




(OHS) and environmental legislation TLIC4006 Drive multi-combination vehicle Type of vehicle includes: all multi-combination vehicles that may be driven on public and

private roads and worksites Driving may be carried out in typical road transport situations, including:





checking and topping up of fluid levels checks of brakes checks of coupling equipment checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle




animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions


leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road







emergency procedures state/territory multi-combination vehicle driving licence/permit





regulations and licence/permit requirements pertaining to multi-combination vehicles


TLIC4068 Operate heavy recovery ancillary equipment Ancillary equipment includes:

air bags and cushions bog mat catch equipment chain saw chains cribbing crow bar cutting equipment


fire extinguisher forklift hacksaw hand tools hydraulic jack lifting slings and strops pumps road train dolly shovel sledge hammer snatch block socket sets track mat wood saw


correct use of safety rails and walkways hearing protection high visibility clothing manual-lifting techniques personal protective equipment (PPE) required for the product

class being transported safety footwear three points of contact when using ladders




dangerous goods licence dangerous goods paperwork emergency procedure guides or HB76 Handbook emergency procedures site inductions state and territory heavy vehicle driving licence or permit

requirements state and territory road rules transport emergency response plan (TERP) vehicle manufacturer instructions, specifications and









TLIC4069 Operate heavy recovery vehicle Heavy recovery vehicle would include:

appropriate licences and permits


high visibility clothing, long sleeves and trousers manual-lifting techniques observing pinch-points on heavy recovery vehicle personal protective equipment (PPE), including:

o hearing protection o gloves o hard hat o harness o particle masks o safety glasses o safety footwear

three points of contact when using ladders Safety equipment includes: fire extinguisher

first aid kit isolation switches mechanical lockouts spill kit




sewerage and telecommunications road damage road works traffic accidents




daily vehicle inspection, repair requests and service record logs emergency procedures incident and hazard log job safety analysis (JSA) and work method statements pre-trip records site inductions


state and territory heavy vehicle driving licence or permit requirements

state and territory road rules state and territory towing licences tow authority permits vehicle inductions vehicle manufacturer instructions, specifications and




heavy recovery vehicle industry guidelines relevant site entry compliance regulations relevant state and territory:

o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or

permit requirements pertaining to operating heavy recovery vehicles


TLIC4070 Tow a disabled heavy vehicle Authorities include: ambulance

fire police relevant road authority

Disabled vehicles include: any registrable vehicle with a mechanical failure any road registered vehicle with a mechanical failure any vehicle as described in legislation

Classes of heavy vehicle include:

heavy combination heavy rigid light rigid medium rigid multi combination special circumstance vehicle


eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios

Emergency equipment includes:

emergency shutdown controls evacuation controls spill equipment

Documentation and records include:

relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data

sheets and load sheets transport emergency response plan (TERP)


transport regulations as they apply to the enterprise, including local authority regulations and procedures

workplace policies and procedures Applicable legislative procedures and codes include:

relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or




D: Load Handling TLID0001 Load and unload vehicles carrying special loads Type of vehicle may include all vehicles designed to carry special loads, for example:

armoured car car carrier concrete agitator container carrier fresh produce vehicle livestock transporter recovery vehicle refrigerated vehicle tanker vehicle carry over dimensional load vehicle carrying dangerous goods or explosives waste vehicle

Loading and unloading operations may be conducted:

by day or night in a range of work environments and weather conditions

Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments

exposed conditions restricted spaces

Loads to be shifted may be: irregularly shaped labelled or unlabelled liquid loads motor bikes motor vehicles packaged or unpackaged palleted or unpalleted



Personnel in the work area may include:

contractors official representatives site visitors workplace personnel


electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio

Loading operations may be carried out:

manually with the aid of lifting equipment and/or appliances










Australian Truck Drivers Manual award, enterprise bargaining agreement, other industrial

arrangements codes of practice including the Codes of Practice for Manual

Handling and the Industry Safety Code emergency procedures goods identification numbers and codes, including Australian

Dangerous Goods (ADG) Code and International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs

manifests, bar codes, goods and container identification manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) National Load Restraint Guide quality assurance procedures relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies


Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian and international codes for transporting

explosives o Australian Marine Orders and the IMDG Code o Code of Practice for the Safe Transport of Radioactive

Substances o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) o state/territory legislation covering the safe handling of

infectious substances relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation state/territory mass and loading regulations

Specialised cargo may include:

break bulk bulk cargo/freight bulk liquid container/s


couriers within the logistics industry dangerous goods furniture livestock over dimension passengers refrigerated vehicle/mobile plant transport

TLID0002 Care for livestock in transit Livestock being cared for in transit may include any livestock able to be transported, such as:

cattle chickens goats horses pigs sheep

Customers may be: internal or external Operations may be conducted:


Work may be conducted in: a workplace, warehouse or depot at a client's workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces

Handling operations may be carried out both manually and with the aid of working dogs and livestock handling equipment, including:

cattle prods portable cattle yards restraining devices




gloves safety footwear safety headwear



client instructions codes of practice including the Codes of Practice for Manual

Handling and the Industry Safety Code emergency procedures guidelines on livestock husbandry relevant to the care of

livestock during transit industry codes and government regulations for the care of

livestock during transit


quality assurance procedures standards and certification requirements workplace documentation workplace procedures and policies for the care of livestock

during transit Applicable regulations and legislation may include:

Australian and state/territory regulations relevant to the care of livestock during transit

relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations

TLID0003 Control lift and movement of crane Operations may be conducted:

by day or night in a variety of weather conditions

Environment may include movement of:

equipment goods materials and vehicular traffic

Customers may be: internal or external Mobile crane may be any slewing and non-slewing mobile crane involved in work in a range of industry sectors including:


Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches








additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions PPE site restrictions and procedures slings, chains, nets, brackets and other specialised lifting



company procedures enterprise procedures established procedures organisational procedures site procedures

Load movements may include:

hoisting luffing slewing telescoping boom




including: o workplace agreements and awards

WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging



relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit

requirements pertaining to mobile cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation

TLID0004 Direct crane operations Cranes may include: cranes in use at transport, rail or shipping terminals or wharves


Account may be taken of the following conditions in relation to operational safety (depending on the context of crane operations concerned):

degree of visibility obstacles organisational and statutory operating requirements other traffic ship/vehicle/rail movements site and nature of loads stacking area surface condition of the work area tidal movement weather conditions




electronic data interchange (EDI) email fax hand signals oral, aural or signed communications phone radio radio frequency systems






Australian and international codes of practice and regulations relevant to crane operations




emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for crane and associated equipment operations manuals, job specifications and induction

documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies



Australian and international codes for transporting explosives Australian and international regulations and codes of practice for


Dangerous Goods (IMDG) Code o export/import/quarantine/bond requirements o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists

and winches relevant codes, regulations, and licence/permit requirements for

the operation of relevant categories of cranes relevant state/territory work health and safety


water and road use and licence arrangements workers compensation regulations workplace relations regulations

TLID0005 Monitor crane operations Cranes may include: cranes in use at transport, rail or shipping terminals or wharves Hazards in the work area may include exposure to:



electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems






Australian and international codes of practice and regulations relevant to crane operations





emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for crane and associated equipment operations manuals, job specifications and induction



Australian and international codes for transporting explosives Australian Dangerous Goods (ADG) Code Australian and international regulations and codes of practice for


Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code

export/import/quarantine/bond requirements International Air Transport Association (IATA) Dangerous Goods

Regulations (DGR) licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists

and winches relevant codes, regulations, and licence/permit requirements for

the operation of relevant categories of cranes relevant state/territory work health and safety



TLID0006 Move materials mechanically using automated equipment The operations may be conducted:

by day or night in a range of typical weather conditions in a range of work environments



Mechanised equipment may include a range of goods and materials

automatic guided vehicle conveyor system high level order picker mechanised pallet mover


handling equipment such as:

tow motors




chemicals dangerous or hazardous substances movements of equipment, goods and materials moving and rotating equipment and vehicles










emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of

automated mechanical equipment safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions workplace procedures and policies


Australian Dangerous Goods (ADG) Code and regulations relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations


TLID0007 Operate specialised load shifting equipment Work may be conducted: by day or night

in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments

even or uneven surfaces exposed conditions holds on ships limited or restricted spaces wet or dry surfaces

Equipment may include: bulldozers (both in transport and shipping terminals and in the holds of ships)

excavators front-end loaders (over 10 tonne) reach stackers straddle carriers straddle trucks


additional gear and equipment authorities and permits communications equipment hours of operations noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)


chemicals and fumes contamination of, or from, materials being handled dangerous or hazardous substances dust/vapours faulty gear/equipment/tools service lines spills, leakages and ruptures stationary and moving machinery, goods, materials and vehicular

traffic Consultative processes may involve:

equipment manufacturers and suppliers other professional or technical staff site visitors and contractors union representatives, industrial relations and work health and

safety (WHS)/occupational health and safety (OHS) specialists workplace personnel including supervisors and managers


bar code readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone


radio frequency communications Personal protective equipment (PPE) may include:







emergency procedures equipment identification labels, bar codes and serial numbers goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions

and bar codes manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)


including the Australian Dangerous Goods (ADG) Code relevant WHS/OHS requirements and policies supplier and/or client instructions workplace procedures and policies for the operation of the

specialised load shifting equipment concerned Applicable regulations and legislation may include:

export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements relevant codes, regulations and licence/permit requirements

pertaining to the operation of the specialised load shifting equipment concerned including the ADG Code (where applicable)

relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLID0008 Shift loads using gantry and bridge equipment Work may be conducted: by day or night

in a range of work environments



even or uneven surfaces exposed conditions limited or restricted spaces wet or dry surfaces

Cargo/freight may include: goods/containers with specialist requirements, including temperature controlled goods and dangerous goods

Range of equipment may include:

various types of bridge and gantry cranes




gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios







management other professional or technical staff staff members union representatives




Australian and international codes of practice and regulations relevant to the shifting of loads using gantry equipment




dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)

emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction



Australian and international regulations and codes of practice for the handling of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) o Australian and international codes for transporting

explosives o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant Australian Standards including AS 1418 Cranes, hoists

and winches and AS 2550 Cranes, hoists and winches relevant codes and regulations for the shifting of

cargo/containers using gantry equipment relevant state/territory WHS/OHS and environmental protection

legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations

TLID0009 Shift loads using cranes Work may be conducted: by day or night


exposed conditions limited or restricted spaces

Cargo/freight may include: goods/containers with specialist requirements, including temperature controlled goods and dangerous goods

Cranes may include: boom cranes in use at transport, rail or shipping terminals
















Australian and international codes of practice and regulations relevant to the shifting of loads using cranes





documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions


workplace procedures and policies Applicable regulations and legislation may include:

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian and international codes for transporting

explosives o Australian Dangerous Goods (ADG)Codes o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists

and winches relevant codes and regulations for the shifting of

cargo/containers using cranes relevant state/territory WHS/OHS and environmental protection


TLID0010 Shift loads using ship mounted crane Work may be conducted: by day or night

in a range of work environments Work may be conducted in: controlled or open environments


Cargo/freight may include: dangerous goods goods/containers with specialist requirements temperature controlled goods














Australian and international codes of practice and regulations relevant to shifting loads using cranes

Australian and international regulations and codes of practice for handling and transporting dangerous goods and hazardous substances






Australian and international regulations and codes of practice for handling and transporting dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime

Dangerous Goods (IMDG) Code o Australian and international codes for transporting

explosives export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists

and winches relevant codes and regulations for shifting cargo/containers

using cranes relevant state/territory WHS/OHS and environmental protection


Non-routine crane lifts may include:

heavy lifts lifts requiring specialised rigging requirements


out of gauge lifts TLID0011 Use bulk transfer equipment (dry) Operations may be conducted:

by day or night in a range of work environments



Dry bulk product to be transferred may require:

special precautions


contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components


gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear

Exposure during work operations may be to:

corrosive chemicals movement of equipment, goods, vehicles solvents and adhesives toxic, explosive and other harmful substances

Regulatory controls and enterprise procedures may govern requirements for:

mass required controls storage transport volume

Relevant transfer systems may include:

augers conveyor ducted elevators mobile plant pipelines


additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)



industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, and other maintenance, professional or technical staff

management and union representatives other employees and supervisors suppliers, potential customers and existing clients








emergency procedures manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of dry bulk

product Applicable regulations and legislation may include:



Goods Regulations (DGR) Australian regulations relevant to the transfer of dry bulk

product relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations

TLID1001 Shift materials safely using manual handling methods

The shifting operations may be conducted:





Work may be conducted in: controlled or open environments exposed conditions restricted spaces

Materials to be shifted may include:

baggage items cleaning materials components and parts of vehicles and equipment such as tyres,

batteries, lifting gear, etc. equipment and tools goods large luggage items materials used in the course of work such as drums of fuel, raw

materials, packaging, etc.

Loads to be shifted may be: irregularly shaped labelled or unlabelled packaged or unpackaged


chemicals dangerous or hazardous substances movements of equipment, goods and materials weight of items being handled



TLID1002 Shift a load using manually-operated equipment


by day or night in a range of terrain, soil, vegetation in a range of work environments under all weather conditions




Materials to be shifted may include:

cleaning materials components and parts of vehicles and equipment such as tyres,

batteries, lifting gear, etc. equipment and tools goods materials used in the course of work such as drums of fuel, raw

materials, packaging, etc.

Loads to be shifted may be: irregularly shaped labelled or unlabelled packaged or unpackaged palleted or unpalleted






Manually-operated equipment may include:

chain blocks chain blocks derricks electric manual handling equipment gins hand trolley incline planes pallet jack sheers slings straps







Measuring aids and field machines may include:

block and tackle, pulleys gins, sheers, and derricks hand operated winches improvised methods such as Spanish windlass and par buckles jacks mechanical strapping equipment use of expedient materials such as materials obtained on the job

from resources available in the local environment






goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of

manually-operated load shifting equipment quality assurance procedures relevant legislation, regulations and related documentation safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace procedures and policies


dangerous goods and air freight regulations export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations

TLID2003 Handle dangerous goods/hazardous substances The dangerous goods may be handled in a range of work environments by day or night and may be:

for short-term storage for long-term storage in transit

Customers may be: internal or external Workplace environment may include:

materials and vehicular traffic movement of equipment movement of goods


additional gear and equipment authorities and permits communications equipment emergency procedures, including response to spillage/leaks,

evacuation and firefighting hours of operations incident breakdown procedures noise restrictions segmentation procedures site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)

Hazards may include: contamination of, or from, materials being handled dust/vapours fire or ignition hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components


Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)


industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff representatives of regulatory authorities with jurisdiction over

work health and safety (WHS)/occupational health and safety (OHS), dangerous goods and hazardous substances

suppliers, potential customers and existing clients Personnel in the work area may include:


Identification of goods may be from:

HAZCHEM interpretative advice manifests safety data sheets (SDS)/material safety data sheets (MSDS) packaging labels stock lists




breathing apparatus gloves mask and respirator protective clothing safety glasses safety headwear and footwear



current Australian Dangerous Goods (ADG) Code emergency procedures pertaining to dangerous goods and

hazardous substances goods and container identification goods identification numbers and codes HAZCHEM interpretative advice manifests, stock lists, packaging labels, bar codes, stock lists quality assurance procedures relevant legislation, codes, regulations and related

documentation concerning the handling of dangerous goods and hazardous substances

safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions


workplace procedures and policies concerning the handling of dangerous goods and hazardous substances


all relevant Australian Standards current Australian and international regulations and codes of

practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian Marine Orders and the International Maritime

Dangerous Goods (IMDG) o International Air Transport Association (IATA) Dangerous


explosives equal employment opportunity and affirmative action legislation equal opportunity legislation relevant Australian and state/territory regulations relating to the

handling of dangerous goods and hazardous substances relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations

Hazards may include (examples only):

damaged loads and pallets faulty brakes oil on operating surface other personnel in work area wet and iced operating surfaces workplace obstacles and other operational equipment and

vehicles Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:


Personal protection equipment may include:



ADG Code and safety data sheets (SDS)/material safety data sheets (MSDS)

Australian Standard 2359 Powered industrial trucks award, enterprise bargaining agreement, other industrial

arrangements emergency procedures goods identification numbers and codes, including IMDG

markings and HAZCHEM signs manifests, bar codes, picking slips, merchandise transfers, stock

requisitions, goods and container identification manufacturer specifications for forklift and associated

equipment


operations and service record book or log quality assurance procedures regulatory requirements concerning the use of forklifts standards and certification requirements supplier and/or client instructions workplace procedures and policies for the operation of forklifts


relevant codes and standards, including Australian Standard 2359 Powered industrial trucks

relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations pertaining to the operation of

forklifts relevant state/territory WHS/OHS legislation

TLID2004 Load and unload goods/cargo Maintenance may be carried out in typical road transport situations, including:



Type of vehicle may include any commercial road transport vehicles including:

combination vehicles heavy vehicles light vehicles



air pressure in tyres battery brakes condition of tyres exhaust system lights oil levels suspension water levels







precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining vehicles




work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting vehicles





TLID2010 Operate a forklift Types of forklift may include:

counterbalance trucks pallet trucks reach trucks

Operations may be carried out in typical forklift operational situations, including:

on a private road or worksite on the open road operations conducted at day or night typical weather conditions while at a workplace



Loads to be shifted may require:

special precautions

Loads to be shifted may be: irregularly shaped labelled or unlabelled packaged or unpackaged palleted or unpalleted





Forklift handling procedures may include:

accelerating and braking managing engine performance operating forklift controls, instruments and indicators positioning and stopping a forklift reversing a forklift starting a forklift steering and manoeuvring a forklift using defensive driving techniques



checking and topping up of fluid levels checks of brakes checks of operation of forklift lights and indicators checks of tyres visual check of forklift





Personal protection equipment may include:



Australian Dangerous Goods (ADG) Code and safety data sheets (SDS)/material safety data sheets (MSDS)

Australian Standard 2359 Powered industrial trucks award, enterprise bargaining agreement, other industrial

arrangements emergency procedures goods identification numbers and codes, including the

International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs

manifests, bar codes, picking slips, merchandise transfers, stock requisitions, goods and container identification

manufacturer specifications for forklift and associated equipment

operations and service record book or log quality assurance procedures regulatory requirements concerning the use of forklifts standards and certification requirements supplier and/or client instructions workplace procedures and policies for the operation of forklifts



relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations pertaining to the operation of

forklifts relevant state/territory work health and safety



TLID2016 Load and unload explosive and dangerous goods Operations may be conducted:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: a workplace, warehouse or depot

at a client's workplace controlled or open environments exposed conditions in a vehicle on the road limited and restricted spaces

Goods/cargo to be loaded and unloaded may require:

special precautions for handling and stacking




electronic data interchange email fax internet oral, aural or signed communications phone radio



Loading operations may be carried out:

manually with the aid of lifting equipment and/or appliances

Load restraint procedures and equipment are:

as specified in mass and loading regulations and guidelines and current Australian Dangerous Goods (ADG) Code/Australian Explosives Code as applicable




Australian Truck Drivers Manual award, enterprise bargaining agreement, other industrial

arrangements emergency procedures goods identification numbers and codes, including current ADG

Code and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs



manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) National Load Restraint Guide quality assurance procedures relevant codes of practice, including the ADG Code, the

Australian Explosives Code, the Industry Safety Code, and Codes of Practice for Manual Handling

standards and certification requirements supplier and/or client instructions workplace procedures and policies for the loading and unloading

of vehicles Applicable regulations and legislation may include:

ADG Code Australian and international codes for transporting explosives Australian and international regulations and codes of practice for

the handling and transport of dangerous goods and hazardous substances, including: o Australian and state/territory mass and loading regulations o Australian Marine Orders and the IMDG Goods Code o Code of Practice for the Safe Transport of Radioactive

Substances o equal employment opportunity and affirmative action

legislation o equal opportunity legislation o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) o relevant state/territory environmental protection legislation o relevant state/territory WHS/OHS legislation o state/territory legislation covering the safe handling of

infectious substances o workplace relations regulations

TLID2018 Handle furniture and effects Removal load may include: any household and workplace furniture and effects including

fridges, freezers, washing machines, bed ends, mattresses and bases, lamp shades, pendulum clocks, carpets, tables and chairs, television sets, stereo and audio equipment



Work may be conducted in: a workplace, warehouse or depot at a client's home/workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces

Furniture and effects to be handled may:

require special precautions


Hazards during the handling of furniture and effects may include:

accident in use of equipment being run over by load shifting equipment broken glass dangerous goods fire lifting injuries protruding features of furniture vehicle movement during furniture loading/unloading operations

Handling operations may be carried out:

manually with the aid of lifting equipment and/or appliance




gloves safety footwear safety glasses




Handling and the Industry Safety Code emergency procedures industry codes for furniture removal operations manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)

where relevant quality assurance procedures removals documentation standards and certification requirements workplace procedures and policies for the handling of furniture

and effects during a removal Applicable regulations and legislation may include:

Australian Dangerous Goods (ADG) Code and associated regulations


(WHS)/occupational health and safety (OHS) legislation state/territory mass and loading regulations

TLID2019 Pack and unpack cartons during removal Items to be packed/unpacked during a removal may include, for example:

books crockery electrical/electronic equipment glassware household effects and furniture office effects and furniture





Work may be conducted in: a workplace, warehouse or depot at a client's home/workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces

Furniture and effects to be packed/unpacked may require:

special precautions

Hazards during the packing and unpacking of cartons may include:

broken glass/crockery dangerous goods fragile items heavy items




gloves safety footwear safety glasses




Handling and the Industry Safety Code emergency procedures industry codes for furniture removal operations quality assurance procedures removals documentation standards and certification requirements workplace procedures and policies for packing and unpacking of

cartons, including identifying, handling, wrapping and packing various types of items



(WHS)/occupational health and safety (OHS) legislation TLID2022 Conduct weighbridge operations Work may be conducted: by day or night

in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:



Weighbridge operations may be:

inclusive of a single operation involving the loading of vehicles and despatch functions

Weighbridge operation may be:

computerised electro/mechanical electronic

Vehicles may include articulated road vehicles trailers trucks wagons

Calibration and/or testing of equipment may be:

required prior to and during operations


chemicals and pesticides dangerous or hazardous substances electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials




authorities and permits breakdown procedures communications/recording equipment emergency procedures site restrictions and procedures use of safety and personal protective equipment (PPE)




drivers existing and potential customers/clients industrial relations and WHS/OHS specialists maintenance, professional or technical staff supervisors and managers suppliers and contractors union representatives workplace personnel


company procedures established or standard procedures organisational procedures



workplace procedures





competency standards and training materials emergency procedures induction documentation manufacturer specifications and instructions for the operation of

weighbridge equipment safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods

(ADG) Code supplier and/or client instructions work health and safety (WHS)/occupational health and safety

(OHS) procedures workplace operating procedures and policies


relevant codes and regulations pertaining to weighbridge operations

traffic acts and road transport mass and loading regulations ADG Code and regulations pertaining to the storage and

handling of dangerous and hazardous goods relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian and international standards and certification

requirements workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation workers compensation regulations

TLID2029 Prepare articles for delivery Operations may be conducted:


Customers may be: internal or external Operations may be undertaken:

on or off base site

Specified inspection criteria for mail may include:

address details are complete correct postage is paid for the size, weight and type of article the packaging of articles is secure to prevent loss or damage of

contents during delivery Sorting criteria for mail may include:

address and delivery run the type of article or postage delivery paid the priority of delivery workplace procedures/practices


Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians




gloves high visibility clothing safety headwear and footwear sunglasses and UV protection two-way radios


clients industrial relations, work health and safety (WHS)/occupational

health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives


email fax fixed phone internet mobile phone oral, aural or signed communications radio


Australian Dangerous Goods (ADG) Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail


competency standards and training materials emergency procedures induction documentation manufacturer specifications for relevant equipment operations manuals quality assurance procedures standards and certification requirements supplier and/or client instructions workplace procedures and policies for the preparation of mail for

delivery Applicable regulations and legislation may include:

ADG Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail

relevant state/territory environmental protection legislation


relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence

requirements TLID2045 Operate specialised light load shifting equipment Work may be conducted: by day or night


even or uneven surfaces exposed conditions holds on ships limited or restricted spaces wet or dry surfaces

Equipment may include: elevated work platforms front-end loaders (up to 10 tonne) light internal transfer vehicles skid steer loaders






equipment manufacturer and suppliers other professional or technical staff site visitors and contractors union representatives, industrial relations and work health and



phone fax email internet electronic data interchange (EDI) radio frequency communications bar code readers


oral, aural or signed communications Personal protective equipment (PPE) may include:







emergency procedures equipment identification labels, bar codes and serial numbers goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions

and bar codes manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)


including the Australian Dangerous Goods (ADG) Code relevant WHS/OHS requirements and policies supplier and/or client instructions workplace procedures and policies for the operation of the

specialised light load shifting equipment concerned Applicable regulations and legislation may include:

export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements relevant codes, regulations and licence/permit requirements

pertaining to the operation of the specialised light load shifting equipment concerned including the ADG Code (where applicable)

relevant state/territory environmental protection legislation state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLID2047 Prepare cargo for transfer with slings Work may be conducted:




Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments


Slinging gear may include: chains fibre ropes webbing slings wire ropes



traffic Requirements for work may include:



equipment manufacturer and suppliers other professional or technical staff site visitors and contractors union representatives, industrial relations and work health and



bar code readers email fax internet oral, aural or signed communications phone radio frequency communications









emergency procedures equipment identification labels, bar codes and serial numbers goods identification numbers and codes manifests, bar codes, goods and container identification/serial

number manufacturer specifications safety data sheets (SDS)/material safety data sheets (MSDS)

where applicable quality assurance procedures relevant Australian Standards and certification requirements

including Australian Standards on wire rope, chain and webbing slings

relevant legislation, regulations and related documentation including the Australian Dangerous Goods (ADG) Code (where applicable)

relevant WHS/OHS requirements and policies supplier and/or client instructions workplace procedures and policies for the preparation of cargo

for transfer with slings Applicable regulations and legislation may include:

export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements,

including Australian Standard 2359 Powered industrial trucks relevant codes and regulations pertaining to the transfer of cargo

with slings relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLID3011 Conduct specialised forklift operations Types of forklift may include:

container-handling heavy forklifts counterbalance trucks pallet trucks reach trucks top frame vacuum

Specialised forklift operations may be carried

on a private road or worksite on the open road


out in typical forklift operational situations, including:

operations conducted at day or night typical weather conditions while at a workplace

Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Specialised forklift may be used to assist in a range of workplace tasks, including:

lifting and moving equipment loading and unloading vehicles stacking stock and goods stock/goods/container handling transporting materials and goods in a workplace


Loads to be shifted may require:

special precautions

Specialised forklift operations may involve the use of a range of attachments and accessories, including:

bale carriers drum carriers high reaching hooks jibs pantograph paper clamps personnel carriers side lifters spikes tines

Loads to be shifted may be: containerised irregularly shaped labelled or unlabelled packaged or unpackaged palleted or unpalleted



Forklift operational procedures may include:

accelerating and braking managing engine performance operating forklift controls, instruments and indicators positioning and stopping a forklift reversing a forklift starting a forklift (including pre-start checks) steering and manoeuvring a forklift using defensive driving techniques

Pre-operational checks may include but are not limited to:

checking and topping up of fluid levels checks of brakes checks of operation of forklift lights and indicators checks of tyres


visual checking of forklift and its associated accessories and equipment

Post-operational checks may include but are not limited to:

lowering all equipment parking in a safe place shutting down forklift visually checking for faults or damage








Australian Standard 2359 Powered industrial trucks awards, enterprise bargaining agreements, other industrial

arrangements emergency procedures goods identification numbers and codes, including the

International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs

manifests, bar codes, picking slips, merchandise transfers, stock requisitions, goods and container identification

manufacturer specifications for forklift and associated accessories and equipment

safety data sheets (SDS)/material safety data sheets (MSDSs) operations and service record book or log quality assurance procedures regulatory requirements concerning the use of forklifts standards and certification requirements supplier and/or client instructions workplace procedures and policies for the operation of forklifts



relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory k health and safety (WHS)/occupational

health and safety (OHS) legislation relevant state/territory regulations pertaining to the operation of

forklifts


TLID3015 Identify and label explosives and dangerous goods Operations may be conducted:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: a workplace, warehouse or depot

at a client's workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces

Goods/cargo to be identified and classified may:

require special precautions for handling and storage











codes of practice including the Australian Dangerous Goods Code and the Australian/International explosives codes

emergency procedures goods identification numbers, codes, markings and signs manifests, bar codes, goods and container identification manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures standards and certification requirements supplier and/or client instructions


workplace procedures and policies for the loading and unloading of vehicles


current Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian and international codes for transporting

explosives o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime

Dangerous Goods (IMDG) o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) equal employment and affirmative action legislation equal opportunity legislation relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation workplace relations regulations

TLID3023 Use specialised liquid bulk gas transfer equipment Operations may be conducted:




Liquid bulk gas to be transferred may:

require special precautions








mass required controls storage


transport volume







electronic data interchange email fax internet oral, aural or signed communications phone radio





codes of practice including the Australian Dangerous Goods (ADG) Code, relevant Australian Standards and the Industry Safety Code

emergency procedures goods identification numbers and codes, including ADG Code

and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs

manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools quality assurance procedures relevant standards and certification requirements safety data sheets (SDS)/material safety data sheets (MSDS) Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of liquid bulk

gas



Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and IMDG Code o International Air Transport Association (IATA) Dangerous


explosives Australian and state/territory regulations related to the transfer

of liquid bulk gas relevant Australian Standards, including:

o AS 2809.1 Road tank vehicles for dangerous goods General requirements for all road tank vehicles

o AS 2809.2 Road tank vehicles for dangerous goods Road tank vehicles for flammable liquids

o AS 2931Selection and use of emergency procedure guides for the transport of dangerous goods


TLID3024 Use specialised liquid bulk transfer equipment (gravity/pressurised) Operations may be conducted:




Liquid bulk product to be transferred may require:

special precautions









mass required controls storage transport volume












codes of practice including the Australian Dangerous Goods (ADG) Code, relevant Australian Standards and the Industry Safety Code

emergency procedures goods identification numbers and codes, including ADG Code

and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs

manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools quality assurance procedures relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client instructions


workplace procedures and policies for the transfer of liquid bulk product


Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and the IMDG Code o International Air Transport Association (IATA) Dangerous


explosives Australian and state/territory regulations related to the transfer

of liquid bulk product relevant Australian Standards, including:

o AS 2809.1 Road tank vehicles for dangerous goods General requirements for all road tank vehicles

o AS 2809.2 Road tank vehicles for dangerous goods Road tank vehicles for flammable liquids

o AS 2931Selection and use of emergency procedure guides for the transport of dangerous goods


TLID3027 Prepare for transport of dangerous goods Operations may be conducted:







breathing apparatus gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear

Preparation of packaged dangerous goods for transport may:

require special precautions as specified by the manufacturer


Transport documentation may include:

descriptions for dangerous goods (i.e. proper shipping name, class and division number, packing group, subsidiary risk(s) if any)

Emergency Procedure Guide Initial Emergency Response Guide safety data sheets (SDS)/material safety data sheets (MSDS) UN or ID number










Safety equipment on vehicle may include:

eye wash kit fire extinguishers portable warning devices



current Australian Dangerous Goods Code, relevant Australian Standards and international standards

emergency procedures goods identification numbers, codes and signs manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools manufacturer specifications, instructions and labelling advice for

the packaged dangerous goods, including safety data sheets (SDS)/material safety data sheets (MSDS)

quality assurance procedures


relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of product


Australian Dangerous Goods (ADG) Code Australian and state/territory regulations related to the carriage

of dangerous goods Australian Marine Orders and the International Maritime

Dangerous Goods Code current Australian and international regulations and codes of

practice for the handling and transport of dangerous goods and hazardous substances

equal employment opportunity and affirmative action legislation equal opportunity legislation International Air Transport Association (IATA) Dangerous Goods

by Air regulations relevant Australian and international standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations workplace relations regulations

TLID3031 Rig load Operations may be conducted:



equipment goods materials vehicular traffic

Customers may be: internal or external Mobile crane may be involved in work in a range of industry sectors including:








additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting









including: workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures lifting gear safety charts manufacturer specifications operations manuals including load charts and crane and rigging

manuals Safe Working Load (SWL) and Working Load Limit (WLL) safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client instructions workplace operating procedures and policies



relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit


TLID3033 Operate a vehicle-mounted loading crane Operations may be conducted:












additional gear and equipment authorities and permits communications equipment hours of operation


induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting









including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications for vehicle-mounted loading cranes operations manuals for vehicle-mounted loading cranes personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client instructions workplace operating procedures and policies



requirements pertaining to vehicle-mounted loading cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation

TLID3035 Operate a boom type elevating work platform Operations may be conducted:






Boom type elevating work platform may be involved in work in a range of industry sectors including:











Elevating platforms may include:

electrically operated equipment hydraulically operated equipment mechanically operated equipment





site procedures




including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies



requirements pertaining to the operation of boom type elevating work platforms


TLID3036 Lift and move load using a mobile crane Operations may be conducted:



equipment goods materials and vehicular traffic

Customers may be: internal or external Mobile crane may be any slewing and non-slewing crane and may be involved in work in a range of industry sectors including:


Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines


stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches


the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)














including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications


operations manuals including load charts and crane and rigging manuals

personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies




TLID3046 Operate container side lifter A side lifter can be described as:

trailer mounted truck mounted

A container can be described as:

bulk tank shipping containers collapsible shipping containers dry shipping containers flat packs general shipping containers open top shipping containers reefers refrigerated shipping containers

Shipping container length/height can be described as:

2 containers double stacked for simultaneous loading/unloading 2 x 20 foot (6 metres) units coupled together for simultaneous

loading/unloading 8'6" standard height or 9'6" high cube units various single unit sizes from 20 foot (6 metres) through to 50

foot (15 metres) Ancillary equipment can be described as:

container locks independently powered hydraulic equipment remote control units spreader bars and locks stabiliser leg blocks warning devices and equipment

Lifting equipment could be: lifting chains lifting frames

Operation of a side lifter vehicle may be carried out in typical road logistic situations, including:

in remote areas on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite

TLID3048 Pack and unpack furniture and effects Items to be handled during a removal may include:

books crockery


electrical/electronic equipment glassware household effects and furniture office effects and furniture

Clients may be: external internal



Hazardous items may include:

broken glass/crockery dangerous goods fragile items heavy items



TLID3049 Pack and wrap furniture and effects for international removals Items to be packed and wrapped for international removal may include:

artworks books crockery electrical/electronic equipment glassware household effects and furniture office effects and furniture




Materials may include: bubble wrap corrugated cardboard multi layered paper wadding papers of various thickness grades tar paper wax paper


gloves high visibility vests safety footwear safety glasses

Equipment and tools may include:

Allen keys hammer nails screwdrivers spanners

Work may be conducted in: client’s home/workplace controlled or open environments exposed conditions restricted spaces vehicle on the road


workplace, warehouse or depot Furniture and effects to be packed and wrapped may require:

crating of items dismantling dismantling items for packing into cartons packing items into cartons special precautions wrapping dismantled items individually or collectively

Documentation may include:

consultant inventory customer inventory manifests

Hazards during packing and wrapping furniture and effects may include:

broken glass/crockery fragile items hazardous items heavy items

Appropriate personnel may include:

consultant operations manager/supervisor

TLID3050 Coordinate furniture removal Removal sites may include: commercial premises

domestic premises industrial premises

Customers may be: external internal



Critical factors when parking a removal vehicle may include:

obstructions and hazards parking and traffic restrictions positioning of vehicle required permissions (customer, body corporate) suitability of driveway (e.g. to support vehicle weight)



Hazards may include: door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets

Requirements for access may include:

additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment


removal duration site restrictions and procedures site security arrangements

Loading plan may include: estimated time to complete loading loading sequence of furniture and effects positioning of load on vehicle


customers management and other office personnel work health and safety (WHS)/occupational health and safety

(OHS) specialists other employees and supervisors other professional and technical staff and trades people union representatives

Special requirements may include:

dismantling items temporary removal of doors and fittings on site using of tradespersons such as electricians, carpenters, cabinet

makers Communications may include:

fixed and mobile phones, radio, fax, laptop computer/Internet oral/aural communications written communications, including completing and signing

documents Workplace procedures may include:


Calculations may involve the basic use of a range of technology including:

calculator computer manual techniques


consultant appraisal report customer instructions emergency procedures incident reports job dockets job safety analysis job specifications and procedures manufacturer specifications quality assurance procedures risk assessment procedures site plan standards and certification requirements workplace operating procedures and policies


local council regulations and requirements relevant state/territory: environmental protection legislation and regulations roads and traffic authority vehicle driver licence requirements traffic acts and related regulations WHS/OHS legislation and regulations

Visual safety equipment may include:

barriers bollards


safety cones safety tape warning and advisory signs

Appropriate workplace personnel may include:

customer service supervisor/manager operations supervisor/manager

TLID3051 Segregate waste according to waste types Waste collection requirements typically include:

acceptable waste types collection times and schedule observing contamination requirements pick-up locations work health and safety (WHS)/occupational health and safety

(OHS) requirements Client may include: all forms of business enterprises in this context, including:

government agencies internal customers local governments and councils private and public companies residents and ratepayers

Segregation categories may include:

asbestos clinical/cytotoxic waste such as medical waste, dressings, sharps,

pharmaceutical products, anatomical waste commercial and industrial waste construction and demolition waste such as broken bricks,

concrete, plasterboard, glass, metals, soils, tiles, timbers general household waste/hard rubbish hazardous waste such as acid, caustic, grease trap waste, oily

rags, filters, coolants, oily sludges, septic waste, solvents, trade waste, paints, batteries, triple interception

manufactured products such as clothing and footwear organic and green waste such as fruit, vegetables, food, all

garden waste processed food and beverage waste such as food, beverages,

tobacco and liquor, used cooking oil quarantine waste such as airport and seaport amnesty bin waste,

wash water waste from international vessels and from cleaning of heavy vehicles

recyclable materials such as cardboard, plastic wrap, polystyrene, glass, metals, plastics, newspapers, magazines, phone books, boxes, cartons and packaging

sanitary waste Job requirement hazards and risks may include:

clinical/cytotoxic waste compaction equipment confined spaces contamination dust fire gases and fumes hazardous waste injuries resulting from manual handling and repetitive work


narrow driveways other vehicles and equipment overhanging signs pedestrians projectiles spark-producing equipment traffic unguarded conveyor belts weather

Equipment may include: barriers and warning signs compactors conveyors generators hand tools hoses load shifting equipment pumps sorting tables vacuums waste receptacles/areas

Organisational requirements may include information found in:

briefing papers job sheets letters memos operations manuals quality assurance documents tender and contract documents verbal or written instructions work procedures

Emergency and personal protective equipment (PPE) must include:

communications equipment eye protection such as goggles and protective glasses eyewash kit fire extinguishers first aid kit footwear gloves overalls and protective clothing

Emergency and personal protective equipment (PPE) may include:

breathing apparatus emergency procedure guides face shields or masks hard hats hearing protection safety data sheets (SDS)/material safety data sheets (MSDS) spill kit

Personal protective equipment (PPE) must be:

cleaned and fitted according to organisational requirements, manufacturer specifications and regulatory requirements

stored according to workplace policies used when required according to workplace policies


Hazards associated with waste may include:

all waste depending on the condition, environment and personal exposure

clinical/cytotoxic products chemicals contamination electrical wiring gases and fumes glass leaking receptacles oil, diesel and petrol sharp objects

Non-conforming waste may include:

hazardous or dangerous waste inferior quality and unacceptable waste streams

Waste characteristics may include:

amount of waste density level of contamination quality shape size volume weight

Labels may include:

date location sign-off by sorter type of waste waste source

Quality control may include: checklist environmental compliance inspection details such as date, time, location and process

compliance level non-conformances quality grading recycling compliance regulatory compliance sign-off by inspector

Sorting site may be located within:

composting facility landfill site materials recovery facility transfer station treatment site waste generator site

Cleaning may include: cleaning using products decontamination using products shovelling sweeping vacuuming water-hosing

TLID4032 Plan and conduct specialised lift








Specialised lifts may include:

barge work bridge beams clam shell drive-in movie screens large surface areas-pools lifting high value goods multiple crane lifts passing loads to other cranes pile driving recovery work specialised operations-drag lines tailing out of loads tilt-up panels tree removal and replacement turning loads over work involving work box duties







management other employees and supervisors other professional or technical staff union representatives











including: workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging




requirements pertaining to specialised mobile crane operations



TLID4048 Top load a dangerous goods tanker Integrity of dangerous goods include:

checking: o caps o hatches o valves

Gross weight limitation of a tanker includes:

compliance with manufacturer safe fill levels and vehicle mass limits National Heavy Vehicle Accreditation Scheme (NHVAS)

requirements state and territory legislation

Product transfer equipment includes:

bonding devices brake interlock delivery hoses external piping and fittings overfill protection systems valves warning devices

Tanker classes include: B-Double combinations rigid vehicle road train combinations semi combinations truck and dog combinations

PPE and safety measures include:

chemical resistant gloves evacuation controls high visibility clothing and safety vest intrinsically safe, full cover protective clothing safety glasses safety headwear and footwear


emergency shutdown controls eye wash equipment and safety showers fire extinguishers spill control equipment


dangerous goods shipping documentation, in accordance with the current Australian Dangerous Goods (ADG) Code


sheets and load sheets transport emergency response plan (TERP) transport regulations as they apply to the enterprise, including

local authority regulations and procedures workplace policies and procedures

Applicable legislative procedures and codes include:

Australian code for the transport of dangerous goods by road or rail: the ADG Code

relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations


o legislation o road rules o roads and traffic authority driving regulations and licence or


o work health and safety (WHS)/occupational health and safety (OHS)

TLID4049 Bottom load a dangerous goods tanker Product transfer equipment includes:

bonding devices brake interlock delivery hoses external piping and fittings master switch pressure and ullage gauges pressure vessels scully systems valves warning devices

Tanker classes include: AB-Quad B-Double B-Triple




emergency shutdown controls evacuation controls



sheets and load sheets transport emergency response plan (TERP) transport regulations as they apply to the enterprise, including







TLID4050 Discharge a dangerous goods tanker


Checks may include: fill point fittings hose to tank hoses hydrant sight glass for correct product colour leaks sight glass tumbler tumbler to sight glass vent area

Hazards may include: ignition sources product contact slips, trips and falls static electricity



E: Communication and Calculation

TLIE0001 Apply effective stakeholder engagement

Stakeholders may include: Internal and external customers Suppliers of goods/cargo/services Internal employees Regulatory authorities

TLIE0002 Process workplace documentation

Processing of workplace documentation will be that involved in routine work functions and may occur by day or night and in a variety of work contexts, including:

at a client's workplace in a vehicle on the road in a workplace, warehouse or depot in confined spaces, exposed conditions and controlled or open

environments

Types of documentation may include:

checklists diaries letters logs maintenance schedules workplace and on-road transport memos workplace forms and standard documents

Documentation and reporting systems will be:

as defined within workplace procedures

Documentation may be received from or sent to:

clients contractors


managers official representatives other workplace personnel supervisors/team leaders union representatives




computer-based documents and forms email faxes hard copy



emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Manual Handling Code of

Practice and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace documentation policies workplace procedures, forms, checklists and instructions


dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including

the Codes of Practice for Manual Handling and the Industry Safety Code

TLIE0003 Consolidate manifest documentation Consolidation of manifest documentation may be undertaken in:

the bulk handling, dangerous goods and freight forwarding sectors of the transport and distribution industry


authorities and permits communications equipment freight forwarding protocols and procedures hours of operation relevant regulations workplace operations



invoices loading dockets orders type, capacity and compatibility of cargo weigh bridge tickets


agents, suppliers, clients management other employees and supervisors other professional or technical staff relevant authorities and institutions work health and safety (WHS)/occupational health and safety

(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:





competency standards and training materials emergency procedures manufacturer /client specifications, instructions operations manuals, job specifications and procedures and

induction documentation quality assurance procedures relevant Australian Standards, criteria and certification

requirements supplier and/or client instructions workplace operating procedures and policies






requirements regulations relevant to the transport of freight relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory WHS/OHS legislation

TLIE0004 Maintain freight records





Freight includes all forms of freight. Some freight may involve:

special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances

Freight documentation may include a range of data provided on paper and in electronic form relating to freight movement, including:

authorised weighbridge certificates cartnotes/consignment notes dangerous goods certificates and declarations delivery noted internal documentation used for freight tracking list of contents special clearances

Freight tracking system includes:

manual and computer-based tracking systems


exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic


drivers and agents industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, customers and clients











codes of practice and regulations relevant to the receiving of goods

dangerous goods declarations and material safety data sheets (where applicable)

emergency procedures goods identification numbers and codes internal documentation used for freight tracking manifests, cartnotes, delivery notes, special clearances,

consignment notes, authorised weighbridge certificates, and special clearances

manufacturer specifications for equipment operations manuals, job specifications and induction



Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: o Australian and international codes for transporting

explosives o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) privacy legislation export/import/quarantine/bond requirements marine orders records relevant codes and regulations for the maintenance of freight relevant state/territory WHS/OHS and environmental protection


TLIE0005 Undertake rigger/dogger and operators communications Operations may be conducted:






Mobile crane may be any slewing and non-slewing crane and may be involved in work in a range of industry sectors including:


Agreed signals/communications conforming to Australian Standards and codes of practice for load moving include signals for:

extend boom lower luff-boom up and down raise retract boom slew-left or right stop

Methods used to signal movement of the load may include:

hand signals in accordance with standards and codes of practice light signals in accordance with standards and codes of practice two-way radios/telephones in accordance with standards and

codes of practice verbal whistles/hooters in accordance with standards and codes of

practice Consultative processes may involve:

driver/rigger other employees and supervisors other professional or technical staff







a range of mobile cranes additional gear and equipment authorities and permits


communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting







including: quality assurance procedures standards and certification requirements work health and safety (WHS)/occupational health and safety

(OHS) procedures workplace agreements and awards emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies



requirements pertaining to mobile crane operations including dogging and rigging requirements


TLIE1003 Participate in basic workplace communication Communication will be that involved in:

in a variety of work contexts in basic routine work functions may occur by day or night

Communication modes may include:

active listening basic recording of discussions group interaction


participation in routine meetings in the workplace questioning to obtain information and/or clarify information and

understanding routine oral reporting routine written reporting

Communications may involve:

English-speaking persons multilingual staff persons with limited ability to communicate in English


illegible writing or print incorrect assumption that message has been received and/or

correctly understood limited ability of others to communicate in English misunderstanding noisy environments or communication channels use of non-standard vocabulary


contractors managers official representatives supervisors/team leaders visitors workplace personnel



Communication may involve the basic use of a range of communication technology including:

electronic data interchange email fax internet phone radio



emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice including the code of practice for

Manual Handling and the Industry Safety Code standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions


dangerous goods and freight regulations and codes environmental protection regulations


equal employment legislation and related policies relevant Australian and state/territory work health and safety


the Codes of Practice for Manual Handling and Industry Safety Codes

TLIE1005 Carry out basic workplace calculations

Calculations: may occur by day or night and in a variety of work contexts will be those involved in basic routine work functions

Calculations may involve: area length and distance money perimeter time volume weight

Mathematical operations may include:

addition division fractions multiplication percentages subtraction

Consultative processes may include:









goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace policies


workplace procedures, checklists and instructions Applicable regulations and legislation may include:

dangerous goods and freight regulations and codes relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including


TLIE2001 Present routine workplace information




Workplace information to be prepared and presented may include:

routine reports, documentation and forms that are required to be completed to instructions, or proformas as part of routine job requirements

Reports/forms may be presented:

orally, in writing or via a computer



Personal protective equipment (PPE) needed in the work area may include:




Consultative processes may involve







Australian and international codes of practice and regulations relevant to workplace activities

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances (where applicable)







export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant codes and regulations for the transfer of cargo/freight relevant state/territory WHS/OHS and environmental protection


TLIE2007 Use communication systems

Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including:

at a client's workplace in a vehicle in a workplace, terminal, warehouse or depot in confined spaces, exposed conditions and controlled or open

environments on a train on a vessel on a worksite ship-to-shore/vehicle-to-base communications

Communication systems may include:

fixed phone systems mobile phone, both on person or hands-free public address systems on passenger vehicles, trains and aircraft radios including personal, hand-held or vehicle-mounted, CB,

UHF, VHF, SSB, marine signed communication using established industry protocols, such

as when hearing protection in use


Worksite communication may include:

active listening questioning to obtain information and/or clarify information and

understanding routine oral reporting two-way conversation

Communications may involve:



illegible writing or print incorrect assumption that message has been received and/or

correctly understood limited ability of others to communicate in English misunderstanding noisy environments or communications channels not following correct communication protocols and procedures use of non-standard vocabulary

Communication may be with:

base personnel local government authorities managers other drivers and workplace personnel other professional or technical staff passengers (where applicable) police and other emergency services personnel private and/or public sector security personnel security consultants supervisors/team leaders suppliers and clients





communication records emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications for communications equipment quality assurance procedures relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace communication procedures, protocols, checklists and

instructions including safety management systems/plans






TLIE2032 Assess removal Removal sites may include: commercial premises

domestic premises industrial premises






Hazards may include: door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets


additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment (PPE) removal duration security arrangements at the site site restrictions and procedures


clients management and other office personnel other employees and supervisors other professional and technical staff and trades people union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists Special requirements may include:

considering items important to the client dismantling items items that are not to be removed


temporary removal of doors and fittings on site using tradespersons such as electricians, carpenters, cabinet

makers Communications may include:

fixed and mobile phones, radio, fax, laptop computer/Internet oral/aural communications written communications, including completing and signing

documents Workplace procedures may include:





client instructions consultant appraisal report emergency procedures job safety analysis job specifications and procedures manufacturer specifications quality assurance procedures site plan standards and certification requirements workplace operating procedures and policies

TLIE3002 Estimate/calculate mass, area and quantify dimensions Work may be conducted: by day or night



Estimating/calculation tasks may include:

calculations and estimations of weights and dimensions of cargo and containers to be shifted, stored or lifted

carrying out calculations required to organise load(s) to match identified transport/storage limitations

estimating loads to be transported or placed in storage identifying mass, area and volume limitations of available

transport/storage systems Calculations may include mathematical operations of addition, subtraction, multiplication and division and may be carried out:

manually using appropriate tables and/or charts with the aid of a calculator with the aid of a computer



management and union representatives


other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, customers and clients


electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio radio frequency systems






Australian and international codes of practice and regulations relevant to workplace activities including mass and loading regulations




emergency procedures goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions

and bar codes, goods and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction




export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant codes and regulations relevant to workplace activities


relevant state/territory WHS/OHS and environmental protection legislation


TLIE3004 Prepare workplace documents Work may be conducted: by day or night



Documents and forms may include:

routine written reports on workplace activities, incidents, meeting outcomes, etc. It may also include the gathering of relevant information and the subsequent completion of the various forms and records falling within the occupational responsibility of the person concerned


electronic data interchange (EDI) email fax internet phone radio written, oral, aural or signed communications


exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic



management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, customers and clients









emergency procedures goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions

and bar codes manufacturer specifications for equipment operations manuals, job specifications and induction




codes and regulations relevant to workplace documents/forms being prepared

export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant state/territory WHS/OHS and environmental protection


TLIE3009 Use pilot and escort communication Operations may include: all pilot and escort vehicle operations Pilot and escort operations may be carried out in typical road transport situations, including:

at a client's workplace in confined spaces, exposed conditions and controlled or open

environment in the workplace, warehouse or depot on a private road on the open road operations conducted at day or night typical weather conditions


directional display boards flashing lights hazard lights headlights light battens radio satellite phone vehicle signage white gloves

Operational hazards may include (examples only):

animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle


flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road

Personnel to whom communication is directed include:

base personnel driver of overmassed and/or oversized vehicle emergency services management/supervisors other drivers on the road regulatory authorities




communication log book or record book (where required) emergency procedures state/territory pilot/escort permit/regulatory requirements state/territory road rules vehicle manufacturer instructions and specifications workplace communication instructions and procedures workplace procedures and policies


relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory oversized and overmassed permit

regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving

regulations and licence requirements pertaining to piloting and escort functions


TLIE3010 Estimate furniture removal jobs Removal sites may include: commercial premises

domestic premises industrial premises local suburban, country, interstate, overseas

Customers may be: internal and external Operations may be conducted:


Hazards may include: door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions


obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets


additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment (PPE) removal duration security arrangements at the site site restrictions and procedures


customers management and other office personnel other employees and supervisors other professional and technical staff and tradespeople union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists Special requirements may include:

dismantling of items temporary removal of doors and fittings on site the use of tradespersons such as electricians, carpenters, cabinet

makers, etc. Communications may include:

fixed and mobile phones, radio, fax, laptop computer/internet oral/aural communications written communications, including completing and signing

documents Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:





customer instructions emergency procedures job estimate job safety analysis job specifications and procedures manufacturer specifications Operations Furniture Removalist Manual quality assurance procedures site plan standards and certification requirements WHS/OHS procedures and regulations workplace operating procedures and policies



relevant state/territory roads and traffic authority vehicle driver licence requirements

relevant state/territory traffic acts and related regulations relevant state/territory WHS/OHS legislation and regulations relevant state/territory environmental protection legislation and

regulations TLIE3016 Estimate/calculate load shifting requirements for a mobile crane Operations may be conducted:




Customers may be: internal or external Mobile crane may be any slewing and non-slewing crane up to and including 20 tonne capacity and may be involved in work in a range of industry sectors including:


Calculations and estimations may relate to:

aspects of the lift as well as weights and dimensions of specific loads, cargo, containers to be shifted, stored or lifted. They may involve units of measurement for weight, linear measurement, number, mass, pressure, speed, volume and/or time

Calculations may be undertaken with:

use of calculators, computers or other mathematical aids








clients industrial relations and work health and safety (WHS)

occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives









including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging

manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace operating procedures and policies




TLIE3026 Carry out advanced calculations in the transport logistics industry


Calculations may involve: area length and distance perimeter time volume weight

Tools required may include: calculator computer numeric keypad

Four basic processes are: addition division multiplication subtraction

Symbols, diagrams and pictorial representations include:

air cushion gradients graphic representation within transport and logistics operations horizontal winch pull pie charts rolling recovery spreadsheets vertical winch pull

Working load limits include: air cushion force (leverage) required for rollover recovery horizontal winch pull vertical winch pull winch pull (leverage) required for recovery

Mathematical operations may include:

addition division estimation fractions multiplication percentages subtraction



Calculations may involve the basic use of a range of technology, including:




goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer specifications material safety data sheets quality assurance procedures relevant codes of practice, including the National Standard for

Manual Handling and the Industry Safety Code


standards and certification requirements supplier and client instructions workplace policies workplace procedures, checklists and instructions


dangerous goods and freight regulations and codes relevant federal, state and territory WHS/OHS legislation

TLIE3028 Complete a work diary in the road transport industry Processing of work diaries will be that involved in routine work functions and may occur by day or night and in a variety of work contexts, including:

at a customer’s workplace in a vehicle on the road in a workplace, warehouse or depot in confined spaces, exposed conditions and controlled or open

environments

Documentation and reporting systems will be:

as defined within workplace procedures

Time periods include: records of the last 28 days of work and rest Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:



dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant federal, state and territory work health and safety


the National Standard for Manual Handling and Industry Safety Codes

TLIE4006 Collect, analyse and present workplace data and information Data collection, analysis and presentation will be:

that required for workplace operations may occur by day or night and in a variety of work contexts

Customers may be: internal or external Presentation modes may include:

completion of standard forms and checklists entry of collected/processed information into a computer group presentations using appropriate technology oral reports participation in workplace discussions routine written reporting written documentation

Presentations/communications may involve:


Presentation/communication problems may include:

illegible writing or print incorrect assumption that information has been received and/or

correctly understood limited ability of others to communicate in English


misunderstanding noisy environments or communications channels use of non-standard vocabulary

Depending on workplace context, consultative processes may involve

clients contractors industrial relations managers official representatives other professional or technical staff police private and/or public sector security personnel security consultants supervisors/team leaders union representatives visitors work health and safety (WHS)/occupational health and safety

(OHS) specialists workplace personnel



Presentation/communication may involve the use of a range of technology, including:

electronic data interchange email fax flip charts internet microphone and amplifier overhead or computer-controlled projector phone plain or electronic white board radio video player and monitor



competency standards and training materials emergency procedures goods identification numbers and codes HAZCHEM and dangerous/hazardous goods codes induction documentation job specifications legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications operations manuals quality assurance procedures relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS)


standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions


dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory standards and certification

requirements relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including


TLIE4013 Apply workplace statistics The workplace environment may involve twenty-four hour operation and may include:

large, medium and/or small companies single and multi-site location

Services, products, risks, work systems and requirements may potentially:

vary across different sections of the workplace

Customer and supplier contact and coordination is:

a requirement of these operations

The key requirement of this unit is to:

interpret the data and provide appropriate, timely information on the outcomes of data analysis to appropriate personnel

Workplace applications of statistical data representations may include (examples only):

customer surveys fleet control inventory and stock levels monitoring work flow supplier and market analysis

Statistics may be generated from:

complex, dedicated computerised facilities machine generated information raw data


customers and suppliers external authorities and agencies industrial relations, work health and safety (WHS)/occupational

health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and

maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:




guidelines relating to minimising risks to the environment and WHS/OHS requirements

legislation, regulations and related documentation quality assurance procedures relevant agreements, codes of practice including the Codes of

Practice for Manual Handling and the Industry Safety Code reports of accidents and incidents within regulatory

requirements and enterprise procedures workplace guidelines on appropriate workplace language and

communication strategies and interpretation of relevant information

workplace procedures, policies and instructions Applicable regulations and legislation may include:

environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice

TLIE4025 Prepare and process transport documentation for dangerous goods Processing workplace documentation will be that involved in routine work functions and may occur by day or night and in a variety of work contexts, including:

at a client’s workplace in a vehicle on the road in a workplace, refinery or depot in confined spaces, exposed conditions and controlled or open

environments


company procedures enterprise procedures established procedures organisational procedures regulatory requirements

TLIE5020 Apply knowledge of freight forwarding documentation and permits International freight forwarding includes services related to:


The range of documentation, forms and permits required for international freight forwarding is dependent upon a variety of factors including:

the mode of transport the nature of the goods the relationship and arrangements of the seller and buyer the requirements for import quarantine, health and customs

controls in applicable countries the routing and country of destination the sales contract the terms of documentary credits

International freight forwarding documentation and permits may include but are not limited to:

a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Forwarding Instructions (FFI) a Forwarders Warehouse Receipt (FWR) a House Air Waybill (HAWB) a House Bill of Lading (HBL) a Master Air Waybill (MAWB) a Negotiable Multimodal Transport Bill of Lading (FB/L)


a Non-negotiable Multimodal Transport Waybill (FWB) a Shippers Declaration for the Transport of Dangerous Goods

(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) bills of lading, waybills or consignment notes cargo manifests commercial invoices with an Incoterm and extra details to ensure

proper passage and clearance consular documents container lists delivery notes fumigation or other treatment certificates for shipments

containing wood or other materials of plant origin health and phytosanitary certificates inspection certificates and reports insurance certificates insurance claim forms insurance policies Multimodal Transport Bill of Lading (MTB/L) origin certificates packing declarations regarding wood and other materials of

plant origin packing lists pre-advice and pre-alert documents quality analysis or weight/measurement certificates sales contracts standard International Federation of Freight Forwarders

Associations (FIATA) forms and documentation such as: veterinary certificates for materials of biological origin which are

for human consumption Information and communication technology systems may include but are not limited to:

barcoding systems broadband internet systems including ADSL, dedicated

broadband lines and wireless systems data storage and management systems E-commerce security systems EDI for Administration of Commerce (EDIFACT) electronic data interchange (EDI) Electronic Freight Forwarding Management Systems (FFMS) Electronic Transportation Management System (TMS) Electronic Warehouse Management Systems (WMS) Internet and web-based technology IP-based telecommunications systems Local Area Networks (LANs) Radio Frequency Identification (RFID) systems used in

warehouses and logistics facilities Value-added Network (VAN) Wireless Area Networks (WANS)


EDI email


face-to-face conversation fax mail telephone including fixed, mobile and IP phones


a global network of international and domestic agents, regulatory authorities, carriers, suppliers, and other freight forwarding contacts

customers freight forwarding specialists in areas such as dangerous goods,

special cargoes etc. management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions






Operational information / documents may include but are not limited to:

applicable standard international freight forwarding forms and documents



customers' instructions and transport requirements data obtained through information and communications

technology equipment and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and

procedures freight forwarding competency standards and training materials manifests, bar codes, goods and container identification operations manuals, job specifications and procedures and

induction documentation summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies








financial transactions


F: Safety Management

TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)

For all conditions relating to the Chain of Responsibility, please refer the National Heavy Vehicle Regulator (NHVR) www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

TLIF0014 Monitor the safety of transport activities (Chain of Responsibility)

For all conditions relating to the Chain of Responsibility, please refer the National Heavy Vehicle Regulator (NHVR) www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

TLIF0004 Work effectively in a train-driving environment

No additional guidelines for this unit

TLIF0005 Apply a fatigue risk management system

This Unit of Competency is currently cited as meeting part of the requirements for obtaining National Heavy Vehicle Regulator (NHVR) fatigue management accreditation. Registered Training Organisations (RTOs) MUST be approved by NHVR to deliver and assess this Unit of Competency for accreditation purposes. Contact NHVR first, regarding this approval process.

Definition of NHVR National Heavy Vehicle Regulator Definition of HVNL Heavy Vehicle National Law WHS covers OHS When work health and safety (WHS) is referred to, it incorporates

occupational health and safety (OHS) Definition of Fatigue Risk Management System

This is an approved risk management system under the NHVR accreditation. It incorporates policies, procedures and forms

Definition of base location The base of the driver of a heavy vehicle, in relation to particular work: (a) is the place from which the driver normally does the work; but (b) is, for the purposes of Chapter 6, the garage address of the vehicle if:

(i) the vehicle is a fatigue-regulated heavy vehicle; and (ii) the driver is required under Part 6.4, in relation to that particular work, to keep a work diary and to record the location of the driver’s base in the work diary, and has not done so

Proof of identity of the person doing the online assessment must be confirmed

If the assessment of this Unit of Competency is completed online, evidence will be required when applying for Fatigue Management Accreditation, to satisfy the Regulator that the person being deemed competent was the person undertaking the final assessment’

Definition of lifestyle and wellbeing

Lifestyle is the way in which a person lives Wellbeing is not just the absence of disease or illness. It is a

complex combination of a person's physical, mental, emotional and social health factors

Definition of counting time’ When counting work time or rest time spent by the driver of a fatigue-regulated heavy vehicle, the work time or rest time spent by the driver in any participating jurisdiction must be counted


This applies for all counting time including local area work Work time must be counted in 15-minute periods A period of work time of less than 15 minutes counts as 15

minutes work time. For example:

o A period of working for 14 minutes counts as 15 minutes work time

o A period of working for 17 minutes counts as 30 minutes work time

o A period of working for 53 minutes’ counts as 1-hour work time

o Rest time must be counted in blocks of time of no less than 15 minutes

Work diary/electronic work diary (EWD)

Reference to a work diary in relation to the driver of a fatigue-regulated heavy vehicle is a reference to the following:

a) if the driver has used only 1 or more written work diaries in the last 28 days:

(i) the written work diary the driver is currently using; and (ii) any filled-up written work diary the driver has used during the last 28 days

(b) if the driver has used only 1 or more electronic work diaries (EWDs) in the last 28 days, information in each electronic work diary (EWD) relating to any period during the last 28 days; [s 293] Heavy Vehicle National Law (Queensland) Chapter 6 Vehicle operations—driver fatigue Part 6.4 Requirements about record keeping current as at 6 February 2016 Authorised by the Parliamentary Counsel (c) if the driver has used a combination of 1 or more written work diaries and 1 or more EWDs in the last 28 days:

(i) each of the written work diaries the driver is using or has used during the last 28 days; and (ii) the information in each of the EWDs the driver is using or has used during the last 28 days that relates to any period during the last 28 days

EWD, in relation to a fatigue-regulated heavy vehicle, means all or part of an approved electronic recording system that is fitted to or used in relation to the vehicle to record information a driver of the vehicle is required by this Law to record in a work diary for the purposes of this Law. entry, in a work record, means anything written or otherwise recorded in the work record

TLIF0006 Administer a fatigue risk management system

This Unit of Competency is currently cited as meeting part of the requirements for obtaining National Heavy Vehicle Regulator (NHVR) fatigue management accreditation. Registered Training Organisations (RTOs) MUST be approved by NHVR to deliver and assess this Unit of Competency for accreditation purposes. Contact NHVR first, regarding this approval process.


Definition of NHVR National Heavy Vehicle Regulator Definition of HVNL Heavy Vehicle National Law Scheduler, Supervisor, Manager

The term used to describe the role that schedules and manages heavy vehicle drivers

WHS covers OHS When work health and safety (WHS) is referred to, it incorporates occupational health and safety (OHS)

Definition of Fatigue Risk Management System





If the assessment of this Unit of Competency is completed online, evidence will be required when applying for Fatigue Management Accreditation, to satisfy the Regulator that the person being deemed competent was the person undertaking the final assessment




Definition of counting time’ When counting work time or rest time spent by the driver of a fatigue-regulated heavy vehicle, the work time or rest time spent by the driver in any participating jurisdiction must be counted


minutes work time. For example: o A period of working for 14 minutes counts as 15 minutes

work time o A period of working for 17 minutes counts as 30 minutes

work time o A period of working for 53 minutes counts as 1-hour work

time o Rest time must be counted in blocks of time of no less than

15 minutes TLIF0007 Manage a fatigue risk management system

This Unit of Competency is currently cited as meeting part of the requirements for obtaining National Heavy Vehicle Regulator (NHVR) Fatigue Management accreditation. Registered Training


Organisations (RTOs) MUST be approved by NHVR to deliver and assess this unit for accreditation purposes. Contact NHVR first, regarding this approval process.

Definition of NHVR National Heavy Vehicle Regulator Definition of HVNL Heavy Vehicle National Law Road transport business owners and agents of heavy vehicle drivers

The term used to describe the role in the enterprise that has ‘Direct Carriage’ over all operations

WHS covers OHS When work health and safety (WHS) is referred to, it incorporates occupational health and safety (OHS).

Definition of Fatigue Risk Management System





If the assessment of this Unit of Competency is completed online, evidence will be required when applying for Fatigue Management Accreditation, to satisfy the Regulator that the person being deemed competent was the person undertaking the final assessment




Definition of counting time When counting work time or rest time spent by the driver of a fatigue-regulated heavy vehicle, the work time or rest time spent by the driver in any participating jurisdiction must be counted


minutes work time. For example: o A period of working for 14 minutes counts as 15 minutes

work time o A period of working for 17 minutes counts as 30 minutes

work time o A period of working for 53 minutes counts as 1-hour work

time o Rest time must be counted in blocks of time of no less than

15 minutes


TLIF0010 Identify factors to reduce road harm

Other road users may include:

cyclists and skaters farm vehicles heavy commercial vehicles mobility scooters other drivers passengers pedestrians segways

Motor vehicles may include: cars electric pedal cycle motorcycle trucks

Road markings may include:

on-road markings e.g. lines

Traffic control devices may include:

advisory: o speed signs o road condition alerts

regulatory (black and white): o traffic lights/signals o temporary traffic lights o road signs o speed signs o variable message boards o variable speed signs o police/traffic control person

warning (yellow): o pedestrian signs o yellow and black signs

Environmental factors may include:

dust ice mud rain rocks sand snow water on road

Passive safety features of the road network may include:

breakaway poles culvert (1m sealed) decoy road work vehicles frangible poles safety rails/barriers separated dual carriage lanes water barriers

Active safety features of the road network may include:

audible run-off road strip electronic lane advice electronic speed signs guide posts


lane markings radio announcements road surface roundabouts traffic lights

TLIF0011 Identify interactions with other road users




relevant state/territory environmental protection legislation relevant state/territory road rules relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation Potential risks may include: economic impact

emotional reaction financial effect legal repercussions physical injury social repercussions

TLIF0012 Implement and coordinate accident-emergency procedures

Work may be conducted: by day or night in a range of work environments and weather conditions



Action to be taken in the event of an accident-emergency may include:

alerting relevant organisational personnel and emergency services

assessing the nature and extent of the emergency identifying and following established emergency procedures isolating and coordinating safety of the scene recording relevant information and reporting on

accident/emergency situation in accordance with regulatory and workplace requirements

rendering assistance and first aid Emergency equipment may include:

fire blanket fire extinguishers fire hose first aid kit resuscitation equipment



accidents involving chemicals, toxic substances and other harmful substances

accidents involving equipment and vehicles explosion and/or fire exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods and materials personal accidents including lifting injuries violent incidents such as armed robberies waste management and disposal


contractors designated workplace emergency officers emergency services personnel including ambulance, police, fire

services, etc. industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists official representatives other professional or technical staff site visitors union representatives workplace personnel and management




breathing apparatus gloves high visibility clothing safety glasses safety headwear and footwear two-way radios





codes of practice including the Australian Dangerous Goods (ADG) Code

first aid instructions and procedures International Maritime Dangerous Goods (IMDG) code markings,

HAZCHEM codes and where applicable emergency information panels

manifests, bar codes, goods and container identification goods identification numbers and codes


manufacturer instructions concerning the use and servicing of equipment

quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation

related to emergency response situations safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client advice on the hazards involved with goods

or cargo workplace emergency/fire/accident procedures workplace procedures for the use of emergency equipment and

personal protection equipment Applicable regulations and legislation may include:

dangerous goods and hazardous goods regulations emergency procedures regulations relevant Australian Standards and certification including

Australian Standard AS 2865 Safe working in a confined space relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations

TLIF0013 Manage the impact of human capabilities/limitations on human performance in a rail environment

Definition of human factors is:

the scientific discipline that is concerned with the application of information about human characteristics, capacities, and limitations to the design of tasks, equipment and work environments


classroom environment rail workplace training facilities place where rail safety work is carried out, and includes any place

where a rail safety worker goes, or is likely to be, while doing safety critical tasks


Definition of human factors is:

the scientific discipline that is concerned with the application of information about human characteristics, capacities, and limitations to the design of tasks, equipment and work environments


classroom environment rail workplace training facilities place where rail safety work is carried out, and includes any place

where a rail safety worker goes, or is likely to be, while doing safety critical tasks

TLIF0077 Demonstrate knowledge of risk factors and consequences in interacting with other road users Other road users may include:

cyclists and skaters farm vehicles


heavy commercial vehicles mobility scooters other drivers passengers pedestrians segways

High-risk behaviours may include:

alcohol distraction drugs fatigue hoon behaviour inattention speed (high speed or inappropriate for circumstances)

Potential risk may include: economic impact emotional reaction financial effect legal repercussions physical injury social repercussions

Regulatory bodies may include:

relevant state/territory roads and traffic authority

Regulation and legislation may include:

relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation TLIF0078 Recognise motor vehicle road crash risks and post-crash actions

Common types of motor vehicle crashes may include:

head on collision pedestrian collision rear end collision right turn in front of oncoming traffic run off road on curve collision run off road on straight collision side impact collision/adjacent direction collision

Common causes of motor vehicle crashes may include:

head on collision: o impatience o not detecting hazards early enough o not judging speed or distance correctly when overtaking

pedestrian collision: o encountering intoxicated or unpredictable pedestrians o pedestrians not judging the amount of time it takes a vehicle to

stop rear end collision:

o not leaving enough distance between vehicles o travelling too fast o right turn in front of oncoming traffic: o not judging speed accurately


run off road on straight collision: o inexperience resulting in over steering or misjudging distances o travelling too fast for the conditions

side impact collision/adjacent direction collision: o not sufficiently judging the gap in the traffic o overconfidence in driving ability o poor or insufficient scanning of the driving environment

Human, environmental and vehicular factors may include:

environmental: o animals o architectural obstacle o geographical obstacle o road debris o road surface (gravel/sealed)

human: o alcohol o distraction o drugs o fatigue o inattention o speed

vehicular factors - mechanical failure/vehicle defects: o brakes o tyres

TLIF0079 Select a safe vehicle



Safety features may include:

lighting: o daytime running lights o driving lights o fog lamps o hazard light activation in severe crash o headlights on warning/automatic

vehicle: o ABS brakes o adjustable driver's seat (multifunction) o adjustable head restraint o adjustable lumbar support o adjustable steering column o air conditioning/climate control o alcohol/drug interlock o anti-fogging (heated) external mirrors


o anti-submarining seat design o auto-dimming rear view mirror o automatic transmission o automatic wipers o bonnet airbag for pedestrian protection o cargo barrier o child seat integrated o conspicuous vehicle body colour o cooled/heated driver's seat o crash recorder o cruise control o driver airbag o engine immobiliser o external mirrors electrical adjustment o front passenger airbag o fuel and engine cut-off (severe crash) o harness seat belt for adults o head protection padding o head rest for rear outboard seats o head restraints for all rear seats o headway radar for closing speeds o helmets/head bands for occupants o high transmittance glazing o improved foot protection o independent rear suspension o inflatable seat belt o intelligent speed adaption o knee bolster/padding o laminated or shatter-proof glazing for all windows o load restraint devices (tethers) o mayday distress call in severe crash o mobile phone available in event of accident o navigation system (GPS) o pedestrian friendly vehicle front o power steering o run flat tyres o seat belt buckle mounted on seat o seat belt centre rear-point o seat belt d-ring height adjustable o seat belt interlock o seat belt load limiters front o seat belt load limiters rear o seat belt pre-tensioner front o seat belt pre-tensioners rear o seat belt webbing grabbers front o seat belt webbing grabbers rear o side airbag - front head-protecting (curtain) o side airbag - front seat thorax o side airbag rear head-protecting o side airbag rear thorax


o smart airbag o speed alarm o speed sensitive intermittent wipers o top speed limiter o traction control o tyre pressure monitoring

Vehicle fluid may include: air conditioner battery brake fluid engine fuel radiator coolant radiator/cooling system transmission fluid windscreen water

Passive safety features of motor vehicles may include:

air conditioning airbags (front/side/curtain) automatic transmission cargo barrier cruise control daytime running lights frontal impact protection head restraints mirrors over-speed warning devices seat belts seats steering wheel

Active safety features of motor vehicles may include:

Anti-lock Braking System (ABS) Electronic Brake Assist (EBA) Electronic Brake force Distribution (EBD) Electronic Stability Control (ESC) tyres

TLIF1001 Follow work health and safety procedures





Workplace hazards may include:

a range of storage areas broken and damaged equipment chemicals and other harmful substances damaged packing material and containers extremes in weather conditions floor surfaces inflammable materials and fire hazards


lifting practices lighting levels movements of equipment, goods, vehicles toxic substances traffic flows, vehicle and equipment operation waste management and disposal water hazards


contractors official representatives site visitors union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists workplace personnel

Participative arrangements may include:

formal and informal meetings which deal with WHS/OHS issues other committees, for example, consultative, planning and

purchasing suggestions, requests, reports and concerns put forward by staff WHS/OHS representatives workplace WHS/OHS committees


electronic data interchange (EDI) email fax internet phone radio

Designated personnel may include:

management WHS/OHS personnel other persons authorised or nominated by the organisation supervisors team leaders workplace personnel






Australian Dangerous Goods (ADG) Code and safety data sheets (SDS)/material safety data sheets (MSDS) (where relevant)





goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of

equipment policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, smoking, work station

ergonomics and other critical WHS/OHS issues relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions WHS/OHS regulations workplace WHS/OHS procedures and policies

Applicable legislation may include:

dangerous goods regulations general duty of care under WHS/OHS legislation relevant state/territory WHS/OHS legislation and safety codes,

including manual handling, noise, confined spaces, smoking, workplace ergonomics, etc.

workers compensation regulations workplace relations regulations

TLIF1002 Conduct housekeeping activities

Housekeeping tasks may be conducted:



exposed conditions tight or restricted spaces

Housekeeping duties may include:

cleaning maintenance repacking returning goods or equipment to storage waste removal


chemicals dangerous or hazardous substances movement of equipment, goods and materials





Depending on workplace context, personal protective

eye wash gloves high visibility clothing


equipment (PPE ) may include:

safety glasses safety headwear and footwear two-way radios



codes of practice, including the National Standard for Manual Handling and the Industry Safety Code


equipment policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, smoking, workstation

ergonomics and other critical work health and safety (WHS)/occupational health and safety (OHS) issues

relevant legislation, regulations and related documentation safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and customer instructions WHS/OHS and environmental protection regulations workplace housekeeping procedures and policies


dangerous goods and air freight regulations relevant state and territory:

o WHS/OHS legislation o environmental protection legislation

workplace relations regulations TLIF1009 Conduct cleaning operations in enclosed spaces

The housekeeping tasks may be conducted:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted: in confined restricted enclosed spaces Focus of cleaning operations may include:

containers other enclosed spaces tanks


chemicals dangerous or hazardous substances movements of equipment, goods and materials toxic gas


contractors official representatives including work health and safety

(WHS)/occupational health and safety (OHS) specialists other workplace personnel and managers site visitors


company procedures



enterprise procedures established procedures organisational procedures

Depending on workplace context, personal protective equipment (PPE) may include:

breathing apparatus gloves high visibility clothing safety glasses safety headwear and footwear two-way radios

Information documents may include:



equipment policies and procedures for entry and work in confined spaces quality assurance procedures relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements, specifically Australian

Standard AS 2865 Safe working in a confined space supplier and/or client instructions WHS/OHS and environmental protection regulations workplace procedures and policies for cleaning operations

including those in confined spaces Applicable regulations and legislation may include:

dangerous and hazardous goods regulations relevant Australian Standards and certification including

Australian Standard AS 2865 Safe working in a confined space relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation and regulations

pertaining to cleaning operations and working in confined spaces workplace relations regulations

TLIF2006 Apply accident-emergency procedures Work may be conducted: by day or night



Workplace hazards may include but are not restricted to:

chemicals and other harmful substances damaged goods, pallets and containers dangerous/hazardous goods electrical wiring and systems, including exposed electrical circuits


faulty machinery equipment handling equipment and lifting gear flammable liquids, vapours and fuel moving and rotating machinery moving heavy loads in an unsafe work environment non-compliance with safe working procedures poor housekeeping procedures power tools sharp tools and implements slippery floors toxic gases and substances unsecured machinery, components or repaired equipment using equipment beyond safe working limits welding equipment working at heights and in confined spaces


customers/clients management manufacturer representatives other employees and supervisors other maintenance, professional or technical staff supplier representatives trainers union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures


competency standards customer service standards and procedures customer/client instructions emergency procedures journals and work-related literature concerning WHS/OHS manufacturer /suppliers' specifications, advice, recommended

procedures, policies and instructions quality assurance standards and procedures regulations and policies relating to minimising risks to the

environment and ensuring compliance with WHS/OHS requirements

relevant agreements, codes of practice including the industry standards for services and operations

WHS/OHS training notes and materials workplace accident-emergency procedures and policies workplace guidelines on appropriate workplace language and


workplace products and services information


workplace WHS/OHS management system including hazard/safety risk control strategies


environmental protection regulations hazardous substances and dangerous goods codes relevant Australian and state/territory WHS/OHS legislation

including regulations and codes of practice relating to hazards present in the workplace or industry, including: o general duty of care under WHS/OHS legislation and

common law o requirements for the maintenance and confidentiality of

records of occupational injury and disease o requirements for provision of WHS/OHS information and

training o provisions relating to health and safety representatives

and/or WHS/OHS committees o provisions relating to WHS/OHS issue resolution

relevant Australian Standards and certification requirements including Australian Standard AS 1885.1 Measurement of occupational health and safety performance - Describing and reporting occupational injuries and disease (known as the National Standard for workplace injury and disease recording)

relevant regulations, standards and codes of practice TLIF2010 Apply fatigue management strategies


regulations and codes related to the transport of dangerous goods, explosives and hazardous materials

relevant state/territory road rules and traffic acts Communication in the work area may include:

mobile and fixed phones oral, aural or signed communications radio

Customers may be: internal or external Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:


Depending on the type of transport service being provided, consultative processes may involve:

clients management other employees and supervisors other professional or technical staff police and other emergency services private security personnel public sector security personnel security consultants


competency standards and training materials emergency procedures maps and street directories


published information on route hazards such as height, width and mass limitations of bridges, tunnels and other critical physical structures along a possible route

quality assurance procedures route specifications supplier and/or client route documentation workplace procedures and policies

Map areas may include: country and regional areas interstate locations metropolitan areas



Routes will be pre-determined but may include:

alternative routes to accommodate contingency situations

TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives Operations may be conducted:


Customers may be: internal or external Workplaces may comprise: internal or external Work may be conducted in:

a vehicle on the road a workplace, warehouse or depot client's workplace controlled or open environments convoy of a group of vehicles exposed conditions restricted spaces

Goods/cargo being handled/conveyed may require:

special precautions for handling, stacking and transport

Classes of dangerous goods/explosives/hazardous substances are:

as defined in the respective Australian codes

Standard marking and signage for identified explosives and dangerous goods is as required:

in the respective Australian codes




electronic data interchange (EDI) email fax internet oral, aural or signed communications phone


radio Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:


Handling operations may be carried out:

both manually and with the aid of lifting equipment and/or appliances

Load restraint procedures and equipment are:

as specified in mass and loading regulations and guidelines





emergency procedures goods/materials identification numbers, codes and signs manifests, bar codes, goods and container identification manufacturer specifications for equipment/tools material safety data sheets National Load Restraint Guide quality assurance procedures relevant codes of practice, including the Australian Dangerous

Goods (ADG) Code, the Australian Explosives Code, the Code of Practice for the Safe Transport of Radioactive Substances, the Industry Safety Code, and Codes of Practice for Manual Handling

standards and certification requirements supplier and/or client instructions workplace procedures and policies for the handling of dangerous

goods, explosives and radioactive and other hazardous substances, and incident reporting


Australian and international regulations and codes of practice for the handling and transport of explosives, dangerous goods and hazardous substances, including: o ADG Code o Australian Marine Orders and the International Maritime



explosives o Code of Practice for the Safe Transport of Radioactive

Substances state/territory legislation covering the safe handling of infectious

substances


Australian and state/territory regulations pertaining to the handling of dangerous goods/explosives/hazardous substances

equal employment opportunity and affirmative action legislation equal opportunity relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations

TLIF2018 Operate firefighting equipment




Types of fires which may occur include:

Classes A, B, C and F in the standard classification of fires

Firefighting equipment, appliances and systems may include:

fire blankets fire hoses and hydrants portable fire extinguishers including foam, water, CO2, dry

chemical and wet foam sprinkler systems


chemicals dangerous or hazardous substances live electrical circuits movements of equipment, goods, materials, trains and vehicular


current and potential customers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors relevant authorities and institutions suppliers, customers and clients









Australian regulations and codes of practice for the transport of dangerous goods and hazardous substances

award, enterprise bargaining agreement, and other industrial arrangements

codes of practice and regulations relevant to fire emergencies, including safe working regulations and local authority regulations and procedures


electrified territory regulations emergency procedures goods manifest manufacturer specifications for firefighting equipment operations manuals, job specifications and induction

documentation quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations technical instructions workplace fire emergency procedures and policies



relevant codes, regulations and safe working systems for the use and checking of firefighting equipment


the Code of Practice for the Defined Interstate Rail Network in situations where fire emergencies occur on that network

workplace relations regulations TLIF2019 Ensure a safe on-board passenger and working environment Work may be conducted: by day or night

in a range of work environments Work may be carried out in a range of long-distance passenger vehicles including:

brake vans and staff cars dining cars lounge and/or entertainment cars sit-up cars sleeping cars

Hazards may include: broken glass contaminated or spoilt food or beverages faulty equipment hot food and beverages human and biological waste infectious and contagious diseases


moving trains and vehicles self-closing doors sharp objects slippery floors stairways sudden and unexpected movement syringes and drugs


customers official representatives other workplace personnel supervisors and managers


electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio





customer service and quality assurance procedures emergency procedures manufacturer instructions for the use of equipment and

materials relevant codes of practice and regulations relevant work health and safety (WHS)/occupational health and

safety (OHS) and environmental protection requirements and policies

work instructions, job description and induction materials workplace procedures and policies


relevant codes and regulations pertaining to workplace activities relevant state/territory environmental protection legislation relevant state/territory health and hygiene legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations, including equal opportunity,

equal employment opportunity and affirmative action legislation TLIF2072 Comply with safety and security procedures Procedures may cover: documentation relating to rest time and other contributing

factors to fatigue duress alarm and mobile phone emergencies, fires and accidents emergency procedures GPS operations incident reporting forms


industry standard publications manual handling including lifting, transferring operation of security cameras and other on-board security

devices safe handling of vehicle fuels, including petrol and liquid

petroleum gas (LPG) safe posture for sitting, standing and bending security of cash, documents and equipment work health and safety (WHS)/occupational health and safety

(OHS) regulations Applicable regulations and legislation may include:

industry information from the regulator/industry associations relevant national/ state/territory legislation, standards, codes of

practice including manual handling, noise, smoking, fatigue management

relevant national/state/territory WHS/OHS legislation, workplace instructions, industry and regulatory procedures on safety, security, accidents and emergencies and fatigue management

Communication method may include:

on-board communication system phone radio

Emergency situations may include:

arguments and verbal abuse deployment of vehicle SRS air bags if not wearing a seatbelt drunken behaviour extremes of weather conditions manual handling passenger illness road accidents road rage vehicle fuels e.g. petrol and LPG

Threats of physical violence may include:

fare evasion leading to confrontation intimidation by a group of people menacing physical behaviour needles and syringes/body fluids road rage from the drivers of other vehicles threats from pedestrians threats with a weapon verbal threats

Security equipment may include:

computer dispatch driver security shields (if required by state/territory regulators) duress alarm (if required by state/territory regulators) security camera (if required by state/territory regulators) vehicle mounted radio

The methods used to minimise escalation of incidents may include:

explaining the operation of the safety equipment on board the taxicab

negotiation seeking assistance from external support services using colloquial or culturally appropriate language and actions

External support staff may include:

ambulance personnel fire brigade personnel


other taxicab drivers police

Levels of fatigue can be affected by:

alcohol and drug abuse circadian rhythms diet frequency and duration of breaks lifestyle factors night driving opportunities for relaxation with family and friends personal biological factors quantity and timing of food and drinks sleep patterns state of mental and/or physical health type of work work duration

TLIF3003 Implement and monitor work health and safety procedures The implementation and monitoring of WHS/OHS within work operations may be conducted:





broken and damaged equipment chemicals and other harmful substances damaged packing material and containers dangerous storage areas extremes in weather conditions floor surfaces inflammable materials and fire hazards lifting practices lighting levels movements of equipment, goods, vehicles toxic substances traffic flows, vehicle and equipment operation violent incidents such as armed robberies waste management and disposal water hazards

Responsibilities in the implementation/monitoring of WHS/OHS may include:

assessing and controlling WHS/OHS risks checking work area and/or equipment before and during work consultation and participation in meetings on WHS/OHS matters emergency procedures and response housekeeping identifying and minimising workplace hazards keeping of WHS/OHS records participation in WHS/OHS audits and workplace inspections


provision of WHS/OHS information to staff reporting of WHS/OHS issues and incidents resolution of WHS/OHS issues use of personal protective equipment (PPE) WHS/OHS training and assessment

Controlling WHS/OHS risks may include

application of the hierarchy of control, namely: o elimination of the risk o engineering controls o administrative controls o consultation with workers and their representatives o personal protective equipment (PPE) o measures to remove the cause of a risk at its source

Procedures for dealing with hazardous events may include:

accident/safety incident reporting and investigation chemical containment evacuation first aid

WHS/OHS training may include:

emergency and evacuation training induction training specific hazard training specific task or equipment training training as part of broader programs, for example equipment

operation WHS/OHS records may include:

first aid/medical post records hazardous substances registers health surveillance and workplace environmental monitoring

records maintenance and testing reports manufacturer and supplier information, including safety data

sheets (SDS)/material safety data sheets (MSDS) and dangerous goods storage lists

records of instruction and training WHS/OHS audits and inspection reports workers compensation and rehabilitation records


contractors official WHS/OHS representatives site visitors union representatives WHS/OHS specialists workplace personnel and management




formal and informal meetings which deal with WHS/OHS issues other committees, for example, consultative, planning and

purchasing suggestions, requests, reports and concerns put forward by staff WHS/OHS representatives


workplace WHS/OHS committees Designated personnel may include:

management other persons authorised or nominated by the organisation supervisors team leaders WHS/OHS health and safety personnel workplace personnel







equipment policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, smoking, work station

ergonomics and other critical WHS/OHS issues relevant legislation, regulations and related documentation safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions WHS/OHS regulations, responsibilities and obligations workplace WHS/OHS procedures and policies


dangerous goods regulations general duty of care under WHS/OHS legislation relevant state/territory WHS/OHS legislation and safety codes,

including manual handling, noise, confined spaces, smoking, workplace ergonomics, etc.


TLIF3004 Organise work health and safety procedures in the workplace Work may be conducted: by day or night





chemicals and other harmful substances damaged goods, pallets and containers dangerous/hazardous goods electrical wiring and systems, including exposed electrical circuits faulty machinery equipment handling equipment and lifting gear flammable liquids, vapours and fuel moving and rotating machinery moving heavy loads in an unsafe work environment non-compliance with safe working procedures poor housekeeping procedures power tools sharp tools and implements slippery floors toxic gases and substances unsecured machinery, components or repaired equipment using equipment beyond safe working limits welding equipment working at heights and in confined spaces






competency standards customer service standards and procedures customer/client instructions emergency procedures journals and work-related literature concerning WHS/OHS manufacturer /suppliers' specifications, advice, recommended




WHS/OHS training notes and materials


workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

workplace products and services information workplace WHS/OHS management system including

hazard/safety risk control strategies workplace WHS/OHS procedures and policies


environmental protection regulations hazardous substances and dangerous goods codes relevant Australian and state/territory WHS/OHS legislation

including regulations and codes of practice relating to hazards present in the workplace or industry, including:

general duty of care under WHS/OHS legislation and common law

requirements for the maintenance and confidentiality of records of occupational injury and disease

requirements for provision of WHS/OHS information and training provisions relating to health and safety representatives and/or

WHS/OHS committees provisions relating to WHS/OHS issue resolution relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice

TLIF3013 Coordinate breakdowns and emergencies Type of vehicle may include: any commercial transport vehicle Breakdowns and emergencies may occur in a range of road transport situations, including:


Type of breakdowns/emergencies may include:

accident involving another vehicle bogged vehicle breakdown broken axle collision electrical failure engine failure fire or explosion load shifts overturned vehicle spillage of fuel or dangerous load tyre blow-outs

Emergency equipment may include:

fire extinguishers first aid kit mobile phone or radio warning signs and indicators

Depending on the type and extent of the breakdown/emergency, the

contacting and cooperating with relevant emergency authorities as required

controlling traffic at the site of a breakdown or emergency


action to be taken to coordinate a breakdown/emergency may include:

coordinating emergency procedures and rendering assistance and first aid if required

evaluating the cause and effects of the breakdown/emergency identifying and following established breakdown/emergency

procedures obtaining and recording information about the incident reporting on breakdown/emergency situation in accordance with

regulatory and workplace requirements taking appropriate action to secure the breakdown/emergency

situation Consultative processes may include:

designated breakdown/emergency officers emergency services personnel including ambulance, police, fire

services, etc. industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff union representatives workplace personnel and management




goods/materials identification numbers and codes, including International Maritime Dangerous Goods (IMDG) Code markings and HAZCHEM signs

manifests, bar codes, goods and container identification quality assurance procedures relevant codes of practice, including the Australian Dangerous

Goods (ADG) Code, the Australian Explosives Code, the Code of Practice for the Safe Transport of Radioactive Substances

relevant standards and certification requirements state/territory licence and permit requirements as they relate to

breakdowns/emergencies state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and

recommended procedures workplace instructions and procedures concerning breakdowns

and emergencies workplace procedures and policies for the handling of dangerous

goods, explosives and radioactive and other hazardous substances


Australian Dangerous Goods (ADG) Code Australian Explosives Code Code of Practice for the Safe Transport of Radioactive Substances relevant state/territory environmental protection legislation relevant state/territory permit regulations and requirements relevant state/territory road rules


relevant state/territory roads and traffic authority driving regulations and licence/permit requirements pertaining to class of vehicle involved

relevant state/territory WHS/OHS legislation state/territory legislation covering the safe handling of infectious

substances TLIF3014 Operate as an off-sider in the waste management industry Workplace needs may include:

ensuring that a suitable workplace induction has taken place industry/enterprise or other performance competency standards industry/workplace mentoring processes and practices organisational business plans that identify skill development

requirements results of training needs analyses standard operating and/or other workplace procedures


assessors association representatives consultative committees managers/employers other workplace participant/s representative government regulatory bodies team leaders/supervisors/technical experts training and assessment coordinators union/employee representatives

Training delivery methods and practise opportunities may include:

combination of the above demonstrations experiential learning explanations group work job rotations on-the-job problem solving and decision making peer mentoring presentations problem solving toolbox talks

Participant needs may include:

age cultural, language and educational background gender language, literacy and numeracy needs level of confidence and self-esteem physical ability previous learning, training, coaching, mentoring or assessment

experience work organisation or roster

Resources may include: enterprise/industry operating procedures finances/costs location materials and equipment personnel time


WHS/OHS and other workplace requirements Strategies and techniques may include:

active listening group discussion points of clarification targeted questioning

TLIF3015 Work safely as a non-electrical licensed worker near electrical assets Workplace may include: industry/enterprise or other performance locations

internal or external to vehicle standard operating and/or other workplace procedures

Electrical assets may include:

electrical power lines power poles satellite disks telecommunications lines transformers transmitters


emergency services personnel including fire, police, state/territory emergency services, ambulance

fire wardens first aid officers managers representative government regulatory bodies team leaders/supervisors/technical experts union/employee representatives

Training delivery methods and practise opportunities may include:

combinations of the above demonstrations explanations group work on-the-job problem solving and decision making peer mentoring presentations problem-solving videos and discussions scenarios

Participant needs may include:

age cultural, language and educational background language, literacy and numeracy needs level of confidence and self-esteem physical ability previous learning, training, coaching, mentoring or assessment


Resources may include: codes of practice emergency services personnel enterprise/industry operating procedures guideline documents materials and equipment regulations work health and safety (WHS)/occupational health and safety

(OHS) and other workplace processes or documentation requirements


Strategies and techniques may include:


TLIF3022 Implement/monitor procedures when warehousing/storing dangerous good/hazardous substances The dangerous goods may be stored in a range of work environments by day or night and may be:

for short-term storage for long-term storage in transit

Customers may be: internal or external Workplace environment may include:

materials and vehicular traffic movement of equipment movement of goods


additional gear and equipment authorities and permits communications equipment emergency procedures, including response to spillage/leaks,

evacuation and firefighting hours of operations incident/accident procedures noise restrictions segmentation procedures site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)

Hazards may include: contamination of, or from, materials being handled dust/vapours fire or ignition hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components





management and union representatives other employees and supervisors other maintenance, professional or technical staff representatives of regulatory authorities with jurisdiction over

WHS/OHS, dangerous goods and hazardous substances suppliers, potential customers and existing clients


contractors official representatives


site visitors workplace personnel

Identification of goods may be:

from safety data sheets (SDS)/material safety data sheets (MSDS) HAZCHEM interpretative advice manifests packaging labels stock lists




breathing apparatus gloves mask and respirator protective clothing safety glasses safety headwear and footwear



current Australian Dangerous Goods (ADG) Code emergency procedures pertaining to dangerous goods and

hazardous substances goods and container identification goods identification numbers and codes HAZCHEM interpretative advice manifests, stock lists, packaging labels, bar codes quality assurance procedures relevant legislation, codes, regulations and related

documentation concerning the storage of dangerous goods and hazardous substances

SDS/MSDS standards and certification requirements supplier and/or client instructions workplace procedures and policies concerning the storage of

dangerous goods and hazardous substances Applicable regulations and legislation may include:

Australian and international regulations and codes of practice for the storage and transport of dangerous goods and hazardous substances, including: o current Australian and International Dangerous Goods (ADG)

Code o Australian Marine Orders and the International Maritime


Goods Regulations (DGR) o current Australian and international codes for transporting

explosives equal opportunity legislation equal employment and affirmative action legislation


relevant Australian and state/territory regulations relating to the storage of dangerous goods and hazardous substances

relevant Australian Standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations

TLIF3060 Control traffic as a pilot vehicle operator Operations may be conducted:

by day or night in a range of work environments, spaces and weather conditions

Traffic control applies to: assisting movement of oversized or overmassed (OSOM) vehicle being escorted

safe and efficient movement of all vehicular and pedestrian traffic


electronic the use of hand-held (stop/slow bats) signs verbal

Electronic communication may be used by:

a single operator two operators


AS 1742.3 Manual for uniform traffic control devices – Traffic control for work on roads

relevant local government documents relevant state or territory legislation, manuals and codes of

practice operating procedures for controlling traffic in the course of

piloting duties Applicable legislation, regulations and codes may include:

relevant local government legislation and regulations relevant state or territory road and rail legislation relevant telecommunication legislation and regulations work health and safety (WHS)/occupational health and safety

(OHS) legislation and regulations TLIF3063 Administer the implementation of fatigue management strategies Workplace may include: any work environment requiring safety critical operational

judgements to be made and in particular when operating equipment, vehicles, load shifting equipment, trains, marine vessels and aircraft at night

Components of a fatigue risk management system include:

hazard control system risk management competence assessment processes risk management policy documents risk management procedures risk management training and learning opportunities

The need for fatigue management in a range of industry situations including:

driving a motor vehicle on a private road driving a motor vehicle on the open road driving a train, locomotive or motive power unit operating a marine vessel in coastal or international waters operating an aircraft operating load shifting equipment operating safety critical industrial plant and equipment operations conducted at all times but particularly at night


typical weather conditions while working and/or driving at a client's workplace or worksite while working and/or driving at a workplace, depot, base or

warehouse Work-related factors that may contribute to fatigue include:

organisational factors such as: work environment (including temperature, ventilation, continual rhythmic vibration from equipment), payment system, trip and work scheduling, and the predictability of work

work demands such as: workload, work duration, shift pattern, time of day, frequency and duration of breaks and the type of work (e.g. working in isolation, repetitive tasks and boring, monotonous or under-challenging tasks)

Worker/operator-related factors that may contribute to fatigue include:

lifestyle factors such as: sleep patterns, alcohol and drug use, quantity and timing of food and drink, and opportunities for relaxation with family and friends

personal or biological factors such as: state of mental and/or physical health, inadequate sleep, sleep disorders, emotional stress, family responsibilities, relationship difficulties, inadequate competence to complete work tasks, and circadian rhythms

working multiple jobs Responsibilities of organisation for fatigue risk management may include:

assessing work tasks for fatigue related risk and redesigning if necessary

ensuring work schedules provide adequate opportunity for rest and recovery between shifts

managing fatigued employees providing support such as: complying with fatigue management

regulations, developing and implementing appropriate policy and procedures, providing assessment, training and learning opportunities, and establishing and implementing error and incident reporting systems

Responsibilities of individual for fatigue risk management may include:

checking and ensuring fitness for work following the organisation's fatigue management policy and

procedures reporting symptoms of fatigue using time away from work appropriately to rest and recover

Fatigue management competency-based training may include:

fatigue management awareness training in-depth training on fatigue and fatigue management techniques initial induction training (incorporating a basic fatigue

management component) refresher training on fatigue management remedial training where existing competence is assessed as being

insufficient Depending on the organisation operating procedures may include:




Commonwealth and state/territory regulations and guidelines concerning fatigue management in various transport and workplace situations

error and safety incident reports fatigue risk management system documents quality assurance procedures relevant standards and certification requirements relevant work health and safety (WHS)/occupational health and

safety (OHS) regulations and procedures reports of audits of fatigue risk management system workplace instructions and procedures on fatigue management


relevant rail industry safe working codes and regulations (where applicable)

relevant regulations and codes of the Commonwealth Government and the state/territory roads and traffic authorities concerning fatigue management

relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory WHS/OHS legislation

TLIF3096 Carry out emergency response to a dangerous goods incident Company procedures include:

emergency information procedure (EIP) emergency procedures guide (EPG) operating procedures transport emergency response plan (TERP)

Types of incidents include: at unloading point in depot on road recovery


emergency shutdown controls evacuation controls eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios

Key people and support agencies include:

ambulance fire brigade/Country Fire Authority (CFA) or Country Fire Service

(CFS) government agencies

Evidence to be preserved or recorded includes:

details of incident load documentation workplace documentation


Australian code for the transport of dangerous goods by road or rail: the Australian Dangerous Goods (ADG) Code

relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations


o road rules o roads and traffic authority driving regulations and licence or


o WHS/OHS legislation Documentation and records include:


sheets and load sheets TERP transport regulations as they apply to the enterprise, including


TLIF4014 Develop and maintain a safe workplace The workplace environment may involve twenty-four-hour operation and may include:

large, medium and/or small companies single and multi-site location

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Operations involve: internal and external customer/supplier contact and coordination

Work priorities and professional development are:

directed at maximising achievement of the individual in accordance with the enterprises’ objectives and strategic plans


chemicals and other harmful substances damaged goods, pallets and containers dangerous/hazardous goods electrical wiring and systems, including exposed electrical circuits faulty machinery, handling equipment and lifting gear flammable liquids, vapours and fuel moving and rotating machinery moving heavy loads in an unsafe work environment non-compliance with safe working procedures poor housekeeping procedures power tools sharp tools and implements slippery floors toxic gases and substances unsecured machinery, components or repaired equipment using equipment beyond safe working limits welding equipment working at heights and in confined spaces

Training activities may include:

attendance at formal education/training programs attendances at relevant conferences, seminars and workshops coaching/mentoring on the job completion of internal short training programs reading of relevant journals and literature workplace training projects







competency standards customer service standards and procedures customer/client instructions emergency procedures journals and work-related literature concerning WHS/OHS legislation, regulations and related documentation relevant to

business operations manufacturer /suppliers' specifications, advice, recommended




WHS/OHS training notes and materials workplace guidelines on appropriate workplace language and


workplace products and services information workplace WHS/OHS management system including

hazard/safety risk control strategies workplace WHS/OHS procedures and policies


environmental protection regulations general duty of care under WHS/OHS legislation and common

law hazardous substances and dangerous goods codes provisions relating to health and safety representatives (HSR)

and/or WHS/OHS committees provisions relating to WHS/OHS issue resolution relevant Australian and state/territory WHS/OHS legislation

including regulations and codes of practice relating to hazards present in the workplace or industry

relevant Australian Standards and certification requirements


relevant regulations, standards and codes of practice requirements for provision of WHS/OHS information and training requirements for the maintenance and confidentiality of records

of occupational injury and disease trading regulations relevant to business operations

TLIF4064 Manage fatigue management policy and procedures

Workplace may include: any work environment requiring safety critical operational judgements to be made and in particular when operating equipment, vehicles, load shifting equipment, trains, marine vessels and aircraft at night

Components of a fatigue risk management system include:

hazard control system risk management competence assessment processes risk management policy documents risk management procedures risk management training and learning opportunities

The need for fatigue management in a range of industry situations including:

driving a motor vehicle on a private road driving a motor vehicle on the open road driving a train, locomotive or motive power unit operating a marine vessel in coastal or international waters operating an aircraft operating load shifting equipment operating safety critical industrial plant and equipment operations conducted at all times but particularly at night typical weather conditions while working and/or driving at a client's workplace or worksite while working and/or driving at a workplace, depot, base or

warehouse Work-related factors that may contribute to fatigue include:

organisational factors such as: work environment (including temperature, ventilation, continual rhythmic vibration from equipment), payment system, trip and work scheduling, and the predictability of work

work demands such as: workload, work duration, shift pattern, time of day, frequency and duration of breaks and the type of work (e.g. working in isolation, repetitive tasks and boring, monotonous or under-challenging tasks)

Worker/operator-related factors that may contribute to fatigue include:

lifestyle factors such as: sleep patterns, alcohol and drug use, quantity and timing of food and drink, and opportunities for relaxation with family and friends

personal or biological factors such as: state of mental and/or physical health, inadequate sleep, sleep disorders, emotional stress, family responsibilities, relationship difficulties, inadequate competence to complete work tasks, and circadian rhythms

working multiple jobs Responsibilities of organisation for fatigue risk management may include:

assessing work tasks for fatigue related risk and redesigning if necessary

ensuring work schedules provide adequate opportunity for rest and recovery between shifts

managing fatigued employees


providing support such as: complying with fatigue management regulations, developing and implementing appropriate policy and procedures, providing assessment, training and learning opportunities, and establishing and implementing error and incident reporting systems

Responsibilities of individual for fatigue risk management may include:

checking and ensuring fitness for work following the organisation's fatigue management policy and

procedures reporting symptoms of fatigue using time away from work appropriately to rest and recover

Fatigue management competency-based training may include:

fatigue management awareness training in-depth training on fatigue and fatigue management techniques initial induction training (incorporating a basic fatigue

management component) refresher training on fatigue management remedial training where existing competence is assessed as

being insufficient Depending on the organisation, operating procedures may include:



Commonwealth and state/territory regulations and guidelines concerning fatigue management in various transport and workplace situations

error and safety incident reports fatigue risk management system documents quality assurance procedures relevant standards and certification requirements relevant work health and safety (WHS)/occupational health and

safety (OHS) regulations and procedures reports of audits of fatigue risk management system workplace instructions and procedures on fatigue management


relevant rail industry safe working codes and regulations (where applicable)

relevant regulations and codes of the Commonwealth Government and the state/territory regulatory authorities concerning fatigue management

relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory WHS/OHS legislation

TLIF4065 Ensure compliance with Australian Dangerous Goods Code Licensing requirements may include:

specific licences or permits required by states, territories or regions to transport dangerous goods into or through their jurisdiction

specific licences to deal with named dangerous goods Documentation and records may include:

dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS), where applicable



goods manifest operations manuals, job specifications and induction

documentation quality assurance procedures regulations and codes of practice relevant to the current

Australian Dangerous Goods (ADG) code, including safe working and local authority regulations and procedures

relevant Australian Standards and certification requirements relevant work health and safety (WHS)/occupational health and

safety (OHS) and environmental protection regulations technical instructions workplace policies and procedures related to the current ADG

code Applicable legislation and regulations may include:

Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, specifically the ADG Code

equal employment opportunity and affirmative action legislation equal opportunity legislation relevant state/territory WHS/OHS and environmental protection

legislation workplace relations regulations

TLIF4066 Implement and supervise transport regulations compliance systems Goods may include:

dangerous goods liquid livestock non-perishable materials perishables solids







management and union representatives other employees and supervisors relevant authorities and institutions


dangerous goods declarations and material safety data sheets, where applicable

electrified territory regulations emergency procedures


goods manifest quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations transport regulations as they apply to the enterprise, including

local authority regulations and procedures workplace policies and procedures related to transport

regulations Applicable legislation and regulations may include:


relevant transport regulations for the enterprise, including Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances

workplace relations regulations TLIF4069 Monitor and respond to traffic flow Operational context may include:


Customers may be: clients emergency services energy services internal or external motorists

Workplaces may comprise: high intensity worksites indoors large, medium or small worksites outdoors within a tunnel


contractors emergency workers official representatives site visitors workplace personnel

Environment may include: complex interchanges confined space freeway/tolling roads tunnel

Equipment/vehicles may include:

communication equipment computers keyboards motor vehicles, trucks and motorcycles


gloves hearing protection high visibility clothing protective clothing safety glasses safety headwear and footwear







dangerous goods regulations equal employment opportunity and affirmative action legislation relevant state/territory equal opportunity legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) road law and safety codes

workplace relations regulations TLIF4070 Operate fire and life safety system within a road tunnel Operation of fire and life safety systems within a road tunnel may be conducted:

by day or night in a range of work environments in all weather conditions in limited or restricted spaces

Customers may be: internal or external Environment may include: control room

roadway tunnel vehicle tunnel ventilation chambers

Equipment/vehicles may include:

hazardous/dangerous goods livestock motor vehicles motorcycles trucks


contractors emergency services official representatives pedestrians site visitors tunnel users workplace personnel


full arrest safety harness gloves hearing protection high visibility clothing protective clothing safety glasses safety headwear and footwear




relevant state/territory WHS/OHS legislation and safety codes dangerous goods regulations WHS/OHS manual handling guidelines relevant state/territory equal opportunity legislation


equal employment opportunity and affirmative action legislation workplace relations regulations

TLIF4095 Apply work health and safety requirements for driving operations WHS/OHS legislative requirements include:

relevant state and territory requirements relevant workplace policies and procedures

Others involved in vehicle driving operations include:

carrier consignee consigner contractor despatch officer driver employee employer loader manufacturer operator owner packer person in charge or apparently in charge of a vehicle receiver scheduler subcontractor



sheets and load sheets transport regulations as they apply to the enterprise, including

local authority regulations and procedures workplace policies and procedures relating to chain of

responsibility regulations Hazardous materials include:

fuel gas

Workplace documentation includes:

job safety analysis (JSA) safety data sheets (SDS)/material safety data sheets (MSDS) operating procedures transport emergency response plan (TERP) workplace procedure and/or policy


emergency shutdown controls evacuation controls eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios


Australian code for the transport of dangerous goods by road or rail: the Australian Dangerous Goods (ADG) Code

environmental protection legislation and regulations relevant state and territory:


o roads and traffic authority driving regulations and licence or permit requirements pertaining to operating heavy vehicles on unsealed roads

fatigue management regulations road rules work health and safety (WHS)/occupational health and safety

(OHS) legislation TLIF4108 Implement traffic management plan in the transport industry Traffic Management Plan (TMP)

TMP is a plan established to clearly direct and control traffic disruptions that call for coordinated actions from several services responsible for road and traffic management on a given road or network. TMP aims at facilitating cross-border road traffic management, and imparting traffic information to drivers, prior to and during their trip.

Housekeeping Workplace housekeeping is a systematic process for reducing the risk of accidents by maintaining a clean, tidy and clutter free environment to ensure the worksite is safe for all

Relevant compliance documentation may include:

employment and workplace relations legislation manufacturer guidelines and specification equal employment opportunity and disability discrimination

legislation Work instructions may be received via verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, charts and hand drawing, memos, maps, safety data sheets (SDS)/material safety data sheets (MSDS) and diagrams of sketches and may include:

instructions issued by authorized organizational or external personnel

manufacturer specifications and instructions operational details organisation work specifications and requirements quality requirements regulatory/legislative requirements relevant Australian Standards safe work procedures or equivalent specifications

Safety requirements may include:

personal protective equipment (PPE) safe operating procedures, including recognizing and preventing

hazards associated with the working environment such as: o uneven/unstable terrain o trees o pits o poles o trip hazards o dirt mounds o overhead services o underground buildings o obstructions o structures o facilities o fires


o excavations o traffic o embankments o cuttings o hazardous materials o recently filled trenches o other machines o personnel o restricted access barriers o traffic control o working in proximity to others o worksite visitors and the public

safe parking practices, including: o ensuring access ways are clear o equipment/machinery is away from overhangs and refuelling

sites o safe distance from excavations

secured from unauthorised access or movement those included in compliance documentation

Signage and devices may include:

arrow boards barriers bollards guide signs hazard markers portable traffic signals vehicle mounted signs and flashing lights warning signs

Environmental aspects may include the requirements of the organisation/project environmental management plan and may include:

clean up management noise, vibration, dust management waste management water quality protection

Conditions may include all times of day all vehicle types all weather conditions buildings congested urban environments low traffic rural areas off road un trafficked areas open roads parking sites pedestrian areas rural, urban or residential localities tunnels varying road surfaces varying road types varying terrain varying traffic volumes


Communications may include:

two-way radio hand signals instructions related to job task mobile phone site specific instructions written instructions

TLIF5017 Investigate rail safety incidents


Customers may be: internal or external Workplaces may comprise: large, medium or small rail worksites Work may be conducted in: controlled or open environments


Resources required for the investigation may include:

access to equipment including rolling stock and infrastructure access to incident site personnel time

Incident information may be obtained from:

consist forms dangerous goods manifest drivers advice (train load) incident reports inspection reports-routine circulars interviews with those involved in the incident interviews with witnesses load and weight records out-of-gauge documents safety data sheets (SDS)/material safety data sheets (MSDS) safeworking forms special train notices train journals or train register books transport instructions wagon cards

Depending on the context of the safety incident concerned, the applicable regulatory/code requirements may include:

the Code of Practice for the Defined Interstate Rail Network the relevant state/territory codes of practice for safeworking the relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) regulations


chemicals dangerous or hazardous substances movements of equipment, goods, materials, trains and vehicular


affected customers industrial relations and WHS/OHS specialists management and union representatives official representatives other employees, supervisors and managers relevant authorities and institutions


electronic data interchange (EDI) email


fax internet oral, aural or signed communications phone radio frequency systems







Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and Railways of Australia Code of Practices and Conditions for the Carriage of Dangerous Goods



emergency procedures manufacturer specifications for equipment operations manuals, job specifications and induction

documentation quality assurance procedures relevant Australian Standards and certification requirements workplace procedures and policies for the investigation of safety

incidents Applicable regulations and legislation may include:


Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting

explosives Code of Practice for the Defined Interstate Rail Network in

situations where safety incidents occur on that network Railways of Australia Code of Practices and Conditions for the

Carriage of Dangerous Goods




TLIF5020 Manage emergencies





bomb threats chemical spills customer emergency derailments fires




affected customers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives official representatives other employees, supervisors and managers relevant authorities and institutions








Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and


Railways of Australia Code of Practices and Conditions for the Carriage of Dangerous Goods



emergency procedures manufacturer specifications for equipment operations manuals, job specifications and induction

documentation including first aid manual quality assurance procedures relevant Australian Standards and certification requirements relevant regulatory and/or code requirements for the

management of emergencies workplace procedures and policies for the management of

emergencies including emergency response plan where applicable


Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting

explosives Code of Practice for the Defined Interstate Rail Network in

situations where emergencies occur on that network Railways of Australia Code of Practices and Conditions for the

Carriage of Dangerous Goods relevant state/territory regulations, codes of practice and safe

working system requirements for management of emergencies relevant state/territory WHS/OHS and environmental protection

legislation workers compensation regulations workplace relations regulations

G: Teamwork

TLIG1001 Work effectively with others

Work may: be in a variety of work contexts involve basic routine work operations carried out in collaboration

with others occur by day or night

Customers may be: internal or external Enterprises may comprise: large, medium or small worksites Work colleagues may include:

English-speaking persons multilingual staff persons from a range of cultural backgrounds persons with limited ability to communicate in English



contractors managers official representatives supervisors/team leaders visitors workplace personnel







emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions





TLIG2007 Work in a socially diverse environment

Cultural differences may include but are not limited to those of the following nature (examples only):

age disabilities family-structure language race sexual preference special needs


Possible cultural differences may include but are not limited to:

family obligations forms of address language spoken levels of formality/informality non-verbal behaviour personal grooming product preferences recognised holidays special needs work ethics

Attempts to overcome language barriers may be made to:

answer simple enquiries describe goods and services give simple directions give simple instructions meet and greet/farewell customers prepare for, serve and assist customers

Outside organisations may include but are not limited to:

appropriate government agencies diplomatic services educational institutions interpretative services local cultural organisations

Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:



documents that provide information on equal employment opportunity principles and obligations and anti-discrimination regulations

guideline documents on cultural differences and how to deal with them

workplace procedures Applicable legislation may include:

Australian and state/territory anti-discrimination legislation Australian and state/territory equal opportunity legislation

TLIG3002 Lead a work team or group

Work involves: completion of workplace activities as a leader of a work team Work may occur: by day or night

in a variety of work contexts Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Team members may include:

English-speaking persons multilingual staff permanent, part-time and/or casual staff persons from a range of cultural backgrounds persons with limited ability to communicate in English



contractors industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists managers official representatives other members of the team other professional or technical staff supervisors/team leaders union representatives visitors workplace personnel







emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions


dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including

the code of practice for manual handling and the Industry Safety Code

TLIG4005 Organise transport workload





Operations may be: undertaken on- or off-base site Work activities may be: activities associated with the planning of work

routine or adopted for purposes involving courier deliveries, related clerical, packing and or load shifting activities












Australian Dangerous Goods (ADG) Code, explosives code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items


competency standards and training materials emergency procedures induction documentation job specifications and procedures manufacturer specifications for relevant equipment operations manuals quality assurance procedures standards and certification requirements supplier and/or client instructions


workplace procedures and policies for courier/delivery operations


ADG Code, explosives code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail

relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence

requirements

TLIG4006 Facilitate work teams

The workplace environment may involve twenty-four-hour operation and may include:

large, medium and/or small organisations single and multi-site location



Operations involve: internal and external customer contact and coordination Teams may be: drawn from across the organisation

new or long established within a functional area

Team membership may be: changing on a regular basis evolving within the overall context of change within the

enterprise Team members/leaders may include:

English-speaking persons multilingual staff persons from a range of cultural backgrounds persons with limited ability to communicate in English


customers/clients management manufacturers and suppliers members and leaders of work teams other employees and supervisors other maintenance, professional or technical staff relevant authorities union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists, Communications systems may involve:

email face-to-face discussions or group meetings fax mail telephone





customer service standards and procedures customer/client instructions and requirements emergency procedures manufacturer /suppliers’ specifications, advice, recommended



relevant agreements, regulations and codes of practice, including the Australian Standards relevant to services and operations


workplace policies and procedures workplace products and services information


environmental protection regulations hazardous substances and dangerous goods codes licence, patent or copyright arrangements regulations on equal opportunity, equal employment

opportunity and affirmative action relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice

H: Route Planning and Navigation

TLIH2001 Interpret road maps and navigate pre-determined routes



relevant state/territory road rules and traffic acts Communication in the work area may include:








competency standards and training materials emergency procedures maps and street directories published information on route hazards such as height, width

and mass limitations of bridges, tunnels and other critical physical structures along a possible route





Routes will be pre-determined but may include:

alternative routes to accommodate contingency situations

TLIH2003 Prioritise courier/delivery operations



Customers may be: internal or external Operations may be: undertaken on- or off-base site Equipment required to facilitate pick-up and delivery may include:

lifting devices packing materials rollers ropes securing devices tarpaulins trolleys

Difficulties/uncertainties may include:

changes in delivery and pick-up instructions changing weather conditions load requirements road and traffic conditions time of travel













Australian Dangerous Goods (ADG) Code, explosives codes, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items


competency standards and training materials emergency procedures induction documentation manufacturer specifications for relevant equipment operations manuals quality assurance procedures standards and certification requirements supplier and/or client instructions workplace procedures and policies for the prioritisation of

courier/delivery operations Applicable regulations and legislation may include:

ADG Code, explosives codes, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail


requirements TLIH3002 Plan and navigate routes This unit covers: work of transport and distribution personnel involved in

passenger services and/or the delivery of a range of possible goods and materials including valuables, secured products and documents and materials





Routes will be planned in accordance with:

workplace guidelines with the development, where required, of alternative routes to accommodate contingency situations

Resources used in route planning and navigation may include:

booklets and other information on road restrictions, traffic patterns, etc.

broadcast information concerning traffic conditions, accidents, emergencies, weather, flooding, etc.

global positioning system (GPS) map models/sketches mapping websites maps street directories

Transport areas may include:

country and regional areas interstate locations metropolitan areas

Route criteria may include: potential hazards potential road conditions the availability of rest stops along the way the class of vehicle involved the type of load being carried traffic conditions and flow workplace operating procedures and requirements

Potential hazards may include:

accidents and emergencies extreme weather conditions height, width and mass limitations of bridges, tunnels and other

critical physical structures along a possible route security risks








competency standards and training materials emergency procedures instructions for the use of in-vehicle GPS systems mapping websites maps and street directories


published information on route hazards such as height, width and mass limitations of bridges, tunnels and other critical physical structures along a possible route




relevant state/territory road rules and traffic acts TLIH3004 Identify major roads, services and attractions Certification requirements In the case of taxi drivers, if the original context of this unit changes

i.e. moving from state to state or territory then the unit may be reassessed for certification

List of State and Territory Taxi Regulators: o Department of Transport – NT o Department of Transport – WA o Department of Transport and Main Roads - QLD o Office of Public Transport, Department of Transport & Urban

Planning -SA o Road Transport Authority – ACT o Registration & Licensing Services | Department of State

Growth – TAS o Roads and Maritime Services – NSW o Taxi Services Commission – VIC

Operations may be conducted in a range of work environments including:

in a range of typical weather conditions in the vehicle, on the road, both stationary and mobile operations conducted day or night transport of fare-paying passengers including tourists travel service within a metropolitan or regional district

Road conditions and traffic flows may include:

fog and/or low-lying cloud resulting in poor visibility peak-hour traffic congestion road works road-accidents and obstructions impeding traffic flow wet or stormy weather


Tourist locations may include:

main coastal attractions and landmarks (where relevant) such as bays, beaches, buildings, restaurants, look-out points, marinas and boat harbours

main tourist attractions in specified areas significant cultural and arts centres and venues such as cultural

centres, museums, art galleries, state library, concert halls, theatres

significant historical buildings in specified areas sporting, entertainment and recreational venues such as horse

racing venues, sporting venues and stadiums, theatres,


entertainment centres, ballrooms, cinemas, casinos and gaming venues, river and coastal entertainment and recreational locations, main golf courses, show grounds, adventure and marine parks

tourist centres and major hotels/motels vineyard districts (where relevant)

Public service locations may include:

all main public hospitals, emergency entrances (and existing taxi ranks servicing the hospitals)

main police, ambulance and fire stations main public parks and reserves such as botanical gardens, public

parks and gardens, wetland areas, and nature reserves major suburban shopping centres public/secondary schools and tertiary education institutions

Transport interchanges may include:

bus station interchanges commuter and long-distance railway stations domestic and international airports and terminals for private and

commercial airplanes sea and river ports, jetties and terminals






competency standards and training materials customer requirements emergency procedures maps and street directories published information on roads, services and attractions quality assurance procedures relevant state/territory road rules and traffic acts route specifications tourism information workplace protocols, procedures and policies


relevant state/territory regulations, road rules and traffic acts relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) regulations and procedures

I: Customer Service

TLII1002 Apply customer service skills

Customer service is provided:

in all areas of transport, distribution and storage including the provision of a range of services and/or the collection, movement, storage and delivery of equipment, goods, materials and various forms of freight


Workplace activities may be conducted:

by day or night in any weather conditions

Customers may be: internal or external Requirements for work may include:

authorities and permits communications equipment hours of operation relevant domestic and international regulations security procedures site restrictions and procedures use of safety and personal protective equipment (PPE)


existing and potential customers/clients management manufacturers other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists Communications systems may involve:

electronic data interchange (EDI) email face-to-face conversation fax mail telephone


company procedures established procedures organisational procedures workplace procedures


competency standards and training materials customer service manuals emergency procedures induction documentation job specifications manufacturer specifications, instructions and advice including

safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals and instructions quality assurance procedures relevant Australian and international regulations, codes,

standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies workplace procedures and customer service standards


Australian Dangerous Goods (ADG) Code and hazardous substances codes and regulations

relevant anti-discrimination legislation



relevant freedom of information requirements relevant privacy and confidentiality legislation relevant state/territory and international regulations, codes and

procedures relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation

TLII2019 Provide taxi customer service In case of taxi drivers if the original context of this unit changes i.e. moving from State to State or Territory then the unit may be reassessed for certification. Customer contact: includes all points of customer contact before, during and after

the journey is typically a single encounter on a one-to-one basis

Customers may include: customers with routine and special requests people from a range of social, cultural or ethnic backgrounds people with varying physical and intellectual abilities, including

those with sight and hearing impairments regular and new customers

Customers with special needs may include:

children travelling alone or under supervision international visitors parents with young children people with physical and/or intellectual disabilities people with specific cultural or language needs pregnant women/nursing mothers the elderly

Customers with special needs may require transport within the taxicab of:

crutches foldaway wheel chair guide dog pram/pusher walking frame walking stick

Difficult customer situations may include:

abusive, racist or sexual encounters aggressive customers drug affected/intoxicated customers fare evaders graffiti in taxi cab by customer lack of ability to speak English by passengers lack of compliance with no smoking signs

Requirements for dress code and personal grooming may include:

conforming to company and regulatory requirements for driver appearance and presentation

maintaining personal grooming and hygiene at a standard that is acceptable to customers within the context of work

wearing a uniform or a standard of dress approved by the company

Workplace policies and procedures may include:

customer service standards and procedures, including dealing with customer requests

industry, regulatory and company procedures for dealing with difficult customer situations


lost property procedures quality assurance procedures security and emergency procedures security and emergency procedures codes

Regulatory policies and procedures may include:

relevant national/state/territory equal opportunity and anti-discrimination legislation

relevant national/state/territory transport and taxi regulations relevant national/state/territory WHS/OHS regulations and

legislation TLII3003 Provide customer service in transport vehicles/vessels Type of vehicle/vessel may include:

all transport vehicles/vessels providing services to local and overseas customers that may involve commentaries, answers to questions, and resolution of problems and conflict situations, including coaches, buses, taxis, hire cars, trams, trains, and tourism vessels and ferries on both short or long journeys/voyages, as required

Equipment may include: public address (PA) audio video players and videotapes audiotape/CD players and tapes/CDs interactive computer/video equipment


tourism industry codes of practice or recommended procedures company instructions and customer service procedures tourism information including pamphlets, brochures and

booklets video and audio cassettes and CDs


relevant state/territory regulations concerning tourism and transport operations as they relate to customer service and safety in tourism vehicles/vessels


TLII3004 Manage camping procedures for coaches and buses Camping operations are those carried out as part of:

tour operations, including coaches, buses and other relevant tourism vehicles

Campsite operations may be carried out:

in any transport environment, including operations conducted at day or night and typical weather conditions

Procedures for the vacation of a campsite may include:

cleaning of the equipment and site dismantling of equipment extinguishing of fires loading of coach/vehicle/trailer

Camping hazards may include (examples only):

animals damaged or faulty equipment fire or explosion flood poisonous insects, spiders and snakes






camping tour log book or record book (where required) emergency procedures equipment manufacturer instructions, specifications and

recommended procedures, including pre-operational checks of equipment

relevant state/territory regulations and permit requirements pertaining to camping activities

workplace camping instructions and procedures Applicable procedures and codes may include:

relevant state/territory environmental protection legislation relevant state/territory food and health regulations relevant state/territory regulations and requirements pertaining

to camping operations relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation TLII3009 Provide on-board services to customers Operations may be conducted:

by day or night in a range of weather conditions in restricted spaces or exposed conditions or controlled or open

environments Equipment may include: communication equipment

computer software office equipment use in restricted spaces or exposed conditions or controlled or

open environments On-board service applies to: all internal, external and potential customers

all long-distance rail/coach/bus trips all points of customer contact before, during and after the

journey Customers with special needs include:

children travelling alone or under supervision international visitors physically and/or mentally disabled persons pregnant women the elderly




competency standards and training materials customer requests customer service standards and procedures quality assurance procedures security and emergency procedures workplace policies and procedures


relevant state/territory environmental protection legislation relevant state/territory transport regulations


relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) regulations and legislation

TLII3010 Provide travel information to customers Public transport information may include:

brochures and travel guides concessions emergency procedures hours of operation interchanges and connections internet lost property ticket manual tickets timetables transport maps

Mode of travel may include: bus rail taxi tram

Destination may include: attractions metropolitan public facilities venues


brochures relevant local government documents operating procedures for the provision of travel information to

customers timetables


relevant state or territory transport legislation and regulations relevant trade practices legislation and regulations

TLII4001 Coordinate quality customer service Operations may be conducted:


Customers may be: internal or external Operations may be undertaken:

on- or off-base site or workplace

Coordination of workplace policies for the provision of customer service may include:

delivery of services level of service provision scheduling of operations



(WHS)/occupational health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff


union representatives Hazards may include: dust and vapours

hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians






Australian Dangerous Goods (ADG) Code, Australian and international codes for transporting explosives, HAZCHEM codes and other regulations pertaining to the delivery of mail


competency standards and training materials customer service and quality assurance standards and

procedures emergency procedures induction documentation manufacturer specifications for relevant equipment operations manuals standards and certification requirements supplier and/or client instructions workplace procedures and policies for the preparation of mail for

delivery Applicable regulations and legislation may include:

ADG Code, Australian and international codes for transporting explosives, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail


requirements TLII4005 Market services and products to clients The workplace environment may involve twenty-four-hour operation and may include:

large, medium and/or small companies single and multi-site locations




Operations involve: internal and external customer contact and coordination Products may be: existing or potential Consultative processes may involve:

existing and potential customers/clients management manufacturer other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives work health and safety (WHS)/occupational health and safety


face-to-face conversation telephone fax email electronic data interchange (EDI) mail


company plans/procedures enterprise plans/procedures organisational plans/procedures established plans/procedures


workplace procedures for the marketing of services and products current and potential customer/client instructions and assessed

requirements customer service standards and procedures workplace products and services information quality assurance standards and procedures relevant agreements, codes of practice including the industry

standards for services and operations manufacturer /suppliers’ specifications, advice, recommended

procedures, policies and instructions workplace guidelines on appropriate workplace language and


legislation, regulations and related documentation relevant to business operations

regulations and policies relating to minimising risks to the environment and ensuring compliance with WHS/OHS requirements


relevant regulations, standards and codes of practice trading regulations relevant to business operations relevant Australian and state/territory WHS/OHS legislation environmental protection regulations


hazardous substances and dangerous goods codes relevant Australian Standards and certification requirements licence, patent or copyright arrangements

TLII5018 Manage customer service

Appropriate systems may include:

customer feedback/response quality management

Customer service standards and plans may include:

protocols to which staff are trained to provide consistent quality service

quality specifications response times/delivery times


customer surveys, lists of complaints, reports from staff in relation to customers

emergency procedures quality assurance procedures


Australian legislation, regulations and codes of practice, including consumer protection legislation

workplace relations regulations

J: Quality

TLIJ2001 Apply quality procedures

The operations may be conducted:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in a range of work contexts and may include:

controlled or open environments exposed conditions exposure to chemicals, dangerous or hazardous substances and

movements of equipment, goods and vehicles restricted spaces


industrial relations personnel management other professional or technical staff other workplace personnel union representatives work health and safety (WHS)/occupational health and safety

(OHS) specialists Communication in the work area may include:







emergency procedures manufacturer instructions concerning the use of equipment

and/or materials material safety data sheets quality assurance procedures and standards relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements standards and certification requirements supplier and/or client instructions WHS/OHS policy and procedures workplace procedures and policies


Australian Dangerous Goods (ADG) Code and air freight regulations

ADG Code and regulations relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements relevant export/import/quarantine/bond requirements relevant patent or copyright arrangements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations

TLIJ2003 Apply grain protection measures Work may be conducted: by day or night

in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:

equipment goods materials products vehicular traffic

Pest control activities may include:

baiting spraying use of controlled fumigants

Fumigation inert gas may be for the purposes of:

for meeting grain quality standards treating identified pests


chemicals and pesticides dangerous or hazardous substances debris on floor


electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials




authorities and permits communications/recording equipment emergency procedures licensing requirements site restrictions and procedures use of safety and personal protective equipment (PPE)




existing and potential customers/clients industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff manufacturers of pesticides supervisors and managers suppliers and contractors union representatives workplace personnel







competency standards and training materials emergency procedures induction documentation manufacturer specifications, labels and instructions for

fumigants, chemicals and equipment


material safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods

(ADG) Code supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies



legislation regarding the use of fumigants/poisons relevant Australian and international standards and certification

requirements relevant codes and regulations pertaining to grain storage relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIJ2004 Implement grain monitoring measures Work may be conducted: by day or night



Inspection/sampling processes may include:

grain sieves hand sampling robes and spears trapping turning visual inspection

Problems identified in commodities and facilities may include:

damage or deterioration of storage facility dead vertebrate pests in stored grain inappropriate grain temperature and moisture levels presence and activity of pests presence of water or water damage storm damage

Types of storage and environment may include:

fixed and/or portable commodity handling equipment haulage vehicles permanent and/or temporary storage rail loops site buildings site surroundings walkways and access points in buildings and facilities



chemicals and pesticides dangerous or hazardous substances debris on floor electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
















competency standards and training materials emergency procedures


induction documentation manufacturer specifications and instructions material safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods






equal employment opportunity and affirmative action legislation TLIJ3002 Apply quality systems The operations may be conducted:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in a range of work contexts and may include:



Quality improvement tools may include a range of techniques including:

client surveys fault/problem analysis monitoring of operational performance product sampling and testing trials of quality improvement initiatives


industrial relations personnel management other professional or technical staff other workplace personnel union representatives work health and safety (WHS)/occupational health and safety


electronic data interchange (EDI) email fax internet







emergency procedures manifests, bar codes, goods and container information/serial

number manufacturer instructions concerning the use of equipment



Australian Dangerous Goods (ADG) Code and air freight regulations

ADG Code and associated regulations relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements relevant export/import/quarantine/bond requirements relevant patent or copyright arrangements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations

TLIJ3005 Sample, inspect and test products to specifications The operations may be conducted:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Sampling/testing operations may be conducted in a range of work contexts and may include:




industrial relations personnel management


other professional or technical staff other workplace personnel union representatives work health and safety (WHS)/occupational health and safety







emergency procedures manufacturer instructions concerning the use of equipment



dangerous goods and air freight regulations Australian Dangerous Goods (ADG) Code and regulations relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements relevant export/import/quarantine/bond requirements relevant patent or copyright arrangements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and relevant licence arrangements workers compensation regulations workplace relations regulations

TLIJ3006 Implement grain protection procedures Work may be conducted: by day or night

in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:



Pest control activities may include:

baiting fumigation inert atmosphere operations spraying use of controlled and generally available substances

Fumigation inert gas may be:

for the purposes of treating identified pests or for meeting grain quality standards. Application of fumigant inert gas includes the calculation of volumes and weight of stored grain



















competency standards and training materials emergency procedures induction documentation manufacturer specifications, labels and instructions for

fumigants, chemicals and equipment material safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods






equal employment opportunity and affirmative action legislation TLIJ4008 Implement and monitor inbound QA systems Quality assurance methods and techniques may include:

analysis evaluating the effectiveness of system controls questioning sampling scanning tracing trend analysis

Assessment objectives may include:

compliance with contractual and/or legislative requirements evaluation of level of compliance with existing contract identifying areas of potential improvement measuring performance in achieving quality objectives and

confirming the effectiveness of the implemented quality system in meeting specified objectives








outcomes or reports of quality audits or assessments quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations


Relevant sections of national and state or territory regulatory requirements and codes of practice


workplace relations regulations TLIJ4010 Implement quality systems and procedures in a dangerous goods workplace Customers include: contractors

general public receivers suppliers

Communication techniques include:

email faxes fixed phone internet mobile phone oral, aural, or signed communications telephone two-way radio

Organisational documentation includes:

emergency information procedure (EIP) emergency procedures guide (EPG) operating procedures transport emergency response plan (TERP)



sheets and load sheets TERP transport regulations as they apply to the enterprise, including






o WHS/OHS legislation


TLIJ5007 Conduct internal quality audits Work may be undertaken: in various work environments in the sections of the warehousing,

storage, transport and distribution industries Customers may be: internal or external Operations may be conducted:

by day or night


large, medium and small workplaces single and multi-site location twenty-four-hour operation

Audits may cover: aspects of services, products, risks, work systems and workplace Quality audits may be conducted:

as part of enterprise, site or licence requirements

Audits may be conducted: alone or in conjunction with other staff from the enterprise using external personnel

Hazards may include: confined spaces contamination of, or from, goods/materials being

transported/stored fire/explosions hazardous or dangerous materials/goods moving vehicles noise, light, energy sources stationary and moving machinery, parts or components


barcode readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency communications


additional gear and equipment authorities and permits communications equipment hours of operations incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for controlling storage environments use of safety and personal protective equipment (PPE)




emergency services government instrumentalities industrial relations and work health and safety



management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, potential customers and existing clients




Australian and international codes of practice and regulations relevant to workplace activities, including the ADG Code where applicable



emergency procedures manufacturer specifications for equipment and environmental

control systems material safety data sheets operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality and customer service standards and procedures relevant Australian and international standards, criteria and

certification requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of load

shifting equipment and storage facilities supplier and/or client instructions suppliers handling and storage advice workplace operating procedures and policies



licence, patent or copyright arrangements relevant Australian and international standards and certification

requirements relevant codes and regulations including ADG Code where

applicable relevant state/territory WHS/OHS and environmental protection

legislation in terms of duties of employers, employees, suppliers and contractors

relevant workers compensation legislation relevant workplace relations legislation

K: Technology

TLIK0001 Using telematics and technology data effectively in transport scheduling


Definition of telematics Telematics is literally a combination of the words Telecommunications and Informatics. Telematics, in a broad sense, is any integrated use of telecommunications with information and communications technology. It is the technology of sending, receiving and storing information relating to remote objects, such as vehicles, via telecommunication devices

Definition of Geofencing Geofencing is the use of the Global Positioning System (GPS) satellite network and/or local radio-frequency identifiers (such as Wi-Fi nodes or Bluetooth beacons) to create virtual boundaries around a location. The geofence is then paired with a hardware/software application that responds to the boundary in some fashion as dictated by the parameters of the program

Stakeholders may include: internal and external customers suppliers of goods/cargo/services internal employees regulatory authorities

TLIK0002 Managing autonomous rail traffic operations by network control Definition of rail traffic

trains travelling in the railway network

Definition of network control

function responsible for managing train paths and issuing occupancy authorities

TLIK2003 Apply keyboard skills


in a range of work environments by day or night in a range of typical weather conditions

Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Keyboards/keypads may be used in a range of work contexts, including

in the workplace, warehouse or depot in the business office in a vehicle on the road at a client's workplace

Keyboards/keypads may be used on a range of infotechnology equipment, including:

computers cash registers calculators electronic typewriters various forms of data entry devices

Keyboard skills may be required to enter data via a range of work-based computer applications including:

word processors inventory control and stock management systems electronic data interchange (EDI) systems information databases and storage systems invoicing and payment systems manifests control systems work organisation systems internet browsers computerised presentation software







goods identification numbers and codes manifests, bar codes, goods and container identification/serial

number manufacturer instructions concerning the use of

keyboards/keypads workplace procedures and policies for the use of computer

equipment supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial

arrangements standards and certification requirements quality assurance procedures




TLIK2007 Perform electronic data interchange to transmit shipping documentation



Customers may be: internal or external Work environment may include movement of:


The electronic transfer medium may include:

email bulletin boards computer faxes

Security procedures may include:

encryption of data controlled access regulated transmission times

Transfer of data may include:

interfaces between agents authorities brokers clients


outposts Requirements for work may include:

data protocols and procedures communications equipment security clearances incident/accident breakdown procedures authorities and permits hours of operations relevant regulations


other employees and supervisors international and domestic agents, suppliers, potential

customers and existing clients relevant authorities and institutions management work health and safety (WHS)/occupational health and safety

(OHS) specialists, other maintenance, professional or technical staff






workplace procedures and policies for the use of computer equipment and software required for electronic data interchange (EDI)

manufacturer instructions concerning the use required computing equipment and software


numbers supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial

arrangements relevant standards and certification requirements quality assurance procedures emergency procedures


local and international freight regulations relevant Australian Standards and certification requirements relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation


workplace relations regulations workers compensation regulations Australian Dangerous Goods (ADG) Code and regulations

TLIK2010 Use infotechnology devices in the workplace



Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted: in a range of work contexts Infotechnology equipment may include:

bar code readers CD-ROM drives central processors computer driven projectors desktop computers floppy disk drives human interface device keyboards laptop computers mobile phone monitors printers radio frequency devices touch screens USB drives visual display units zip drives

Computer applications may include:

word processing software inventory control and stock management systems electronic data interchange (EDI) systems information databases and storage systems invoicing and payment systems manifests control systems work organisation systems networks including intranet/internet browsers computerised presentation software computerised control/monitoring systems




phone/mobile phones electronic data interchange (EDI) fax email internet radio oral, aural or signed communications






number manufacturer instructions concerning the use computing

equipment workplace procedures and policies for the use of computer

equipment supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice safe working or other notices relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial

arrangements standards and certification requirements quality assurance procedures emergency procedures


relevant state/territory work health and safety (WHS)/occupational health and safety (OHS)legislation

relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations Australian Dangerous Goods (ADG) Code and regulations

TLIK5006 Evaluate software requirements and hardware enhancements

Work may be undertaken: in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in the evaluation of computer software requirements and hardware enhancements

Customers may be: internal or external Operations may be: by day or night The workplace environment may involve:

twenty-four-hour operation single and multi-site location large, medium and small workplaces

Services, products, risks, work systems and requirements:

potentially vary in different sections of the enterprise

Customer and supplier contact and coordination:

is a requirement of these operations

Computer systems may be used for but are not limited to:

stock management information storage invoicing payments


manifests on-board systems work organisation




other employees and supervisors suppliers and clients computer specialists software and hardware companies and distributors users of similar systems/technology management and union representatives industrial relations and work health and safety




Information/ documentation may include:

codes of practice and regulations relevant to the evaluation of computer software requirements and hardware enhancements

workplace operating procedures and policies supplier and/or client instructions operations manuals, job specifications and procedures and

induction documentation manufacturer specifications and instructions for computer

equipment, and software relevant Australian and International standards, criteria and

certification requirements communications technology equipment, oral, aural or signed

communications quality assurance standards and procedures emergency procedures relevant competency standards and training materials quality assurance plans, data and document control conditions of service, legislation and industrial agreements


relevant codes and regulations for evaluation of computer software requirements and hardware enhancements

relevant Australian and international standards relevant state/territory WHS/OHS and environmental protection



licence, patent or copyright arrangements relevant workplace relations legislation relevant workers compensation legislation equal opportunity, equal employment opportunity and

affirmative action legislation

L: Resource Management

TLIL1001 Complete workplace orientation/induction procedures


Australian Dangerous Goods (ADG) Code and freight regulations and codes

environmental protection regulations equal employment legislation and related policies licensing requirements for driving and carrying particular classes

of goods relevant Australian and state/territory work health and safety


the Australian Standards for Manual Handling and the Industry Safety Code

workers compensation legislation workplace relations legislation




clients contractors industrial relations and WHS/OHS specialists local government authorities managers official representatives other professional or technical staff supervisors/team leaders union representatives visitors workplace personnel



Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat


light including UV noise uneven ground, steps, road surfaces, work surfaces vehicular traffic and pedestrians working at heights


accident procedures award, enterprise bargaining agreement, other industrial

arrangements competency standards and training materials conditions of service, relevant legislation, regulations and related

documentation emergency procedures goods identification numbers and codes induction/orientation documentation job specification, site/workplace map and details of organisation

structure manifests, bar codes, goods and container identification manufacturer specifications safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals quality assurance procedures relevant Australian Standards and certification requirements relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code security procedures supplier and/or client instructions workplace procedures, checklists and instructions


by day or night in controlled or open environments in enclosed spaces in exposed conditions



TLIL2008 Complete routine administrative tasks



Customers may be: internal or external Mail items may include: bulk quantities

company procedures emails facsimiles letters single items

Receival and despatch processes for internal and

workplace processes and procedures


external mail/documents/messages follow:


communications equipment hours of operations relevant regulations security procedures site restrictions and procedures use of safety and personal protective equipment (PPE) workplace procedures



management other employees and supervisors other professional or technical staff potential customers and existing clients union representatives









Australian Dangerous Goods (ADG) Code, Australian and international codes for transporting explosives, HAZCHEM codes and other regulations pertaining to the delivery of mail courier items


competency standards and training materials emergency procedures induction documentation international transport regulations, codes and procedures job specifications


manufacturer/client specifications, instructions and labelling advice including safety data sheets (SDS)/material safety data sheets (MSDS)

operations manuals quality assurance procedures supplier and/or client instructions workplace procedures and policies for the completion of routine

administrative tasks associated with courier and delivery operations


ADG Code, Australian and international codes for transporting explosives, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail courier operations

relevant Australian and international standards, criteria and certification requirements


requirements

TLIL2031 Monitor and process attendance records


Employees include: all personnel whose attendance is recorded for timekeeping purposes

Workplaces may comprise: large, medium or small worksites Timekeeping records and systems may include, but are not limited to:

clock cards/identification numbers integrated attendance sheet systems jury leave manual clocking systems maternity/paternity leave rest breaks between shifts/overtime swipe cards/physical recognition systems

Information on attendance records may be obtained from:

absentee records identification system requirements payroll department record cards timesheets


affected customers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives official representatives other employees, supervisors and managers relevant authorities and institutions


electronic data interchange (EDI) email fax internet oral, aural or signed communications


phone radio frequency systems






conditions of service, award, enterprise bargaining agreement, and other industrial arrangements

emergency procedures employee timesheets, absentee records, record cards or

computer files manufacturer specifications for office equipment operations manuals, job specifications and induction

documentation quality assurance procedures regulatory and/or code requirements relevant to the

maintenance of attendance records relevant Australian Standards and certification requirements workplace procedures and policies for the monitoring and

processing of attendance records Applicable regulations and legislation may include:

federal and state/territory award legislation relevant state/territory privacy legislation relevant state/territory regulations and codes of practice relevant

to the monitoring and processing of attendance records relevant state/territory WHS/OHS and environmental protection

legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIL2046 Handle customer luggage/property Operations may be conducted:


Work may be conducted: in controlled or open environments in exposed conditions in restricted spaces

Work may involve exposure to:

chemicals dangerous or hazardous substances movements of equipment, goods and vehicles

Luggage/property can be any article carried or forwarded by the customer

animals bags bicycles household items


using the transport system including:

motorcycles prams and strollers sporting goods

Luggage conveyance can include:

carrying lifting mechanical lifting and carrying packing storage

Lost property may be dealt with by:

forwarding to authorities forwarding to sale forwarding to storage unit forwarding to the owner

Other transport networks may include:

airlines bus coach ship taxi


electronic data interchange (EDI) email/internet face-to-face discussions and memos fax oral, aural or signed communications phone


customers other workplace personnel supervisors and managers






customer service and quality assurance procedures emergency procedures labels manufacturer specifications for office and communications

equipment and materials relevant codes of practice and regulations, including the

Australian Dangerous Goods (ADG) Code relevant forms and documentation for the transfer of luggage

and/or property relevant work health and safety (WHS)/occupational health and

safety (OHS) and environmental protection requirements and policies

work instructions, job description and induction materials





equal employment opportunity and affirmative action legislation TLIL2060 Complete induction to the transport industry Certification requirements In the case of taxi drivers, if the original context of this unit

changes i.e. moving from state to state or territory then the unit may be reassessed for certification

State/Territory Taxi/Transport Regulators Organisational structures may include:

depots, their locations and typical operating procedures operator status and relationships owner status and relationships peak bodies/professional associations regulatory and licensing bodies

Equipment and technology may include:

GPS and other electronic devices that are part of the day-to-day operations of the job role

mobile phone small, medium, large semi-trailers in differing configurations street directory taxicab and associated equipment



Legislative and regulatory requirements may include:

ABN, GST and BAS requirements equal opportunity/anti-discrimination legislation and

requirements fatigue management requirements obligations of a driver as part of the public transport system or

the wider community road safety legislation and regulations state/territory WorkCover requirements Transport Act and transport regulations, and specific regulations

applicable to some types of transport (i.e. taxicabs) various contract arrangements work health and safety (WHS)/occupational health and safety

(OHS) legislation and regulations Policies and procedures may include:

competency standards and training materials emergency procedures induction documentation operations manuals relevant guidelines relating to the use of equipment relevant legislation, regulations and related documentation workplace procedures, checklists and instructions

TLIL3002 Undertake employee payroll activities





Payroll activities may include the processing of information on:

attendance leave records loadings overtime allowances payment details superannuation tax

Payroll and other details may be:

manually or computer generated



Personal protective equipment (PPE) needed in the work area may include:











award, enterprise bargaining agreement, and/or other industrial arrangements



employees work records manufacturer specifications for relevant office and computer

equipment operations manuals, job specifications and induction

documentation quality assurance procedures relevant Australian Standards and certification requirements WHS/OHS procedures and policies workers compensation and superannuation regulations workers conditions of service workplace procedures and policies for payroll activities


privacy legislation relevant codes and regulations for the payroll operations relevant state/territory WHS/OHS and environmental protection


TLIL3003 Conduct induction process Customers may be: internal or external Operations may be conducted:


Instruction methods may include:

demonstration explanation guided site/workplace inspection presentation using an overhead slide projector, computer-driven

projector or video player/monitor provision of program notes and materials written and practical assignments and exercises



clients contractors industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists local government authorities managers official representatives other professional or technical staff supervisors/team leaders union representatives visitors workplace personnel










competency standards and training materials conditions of service, relevant legislation, regulations and related

documentation emergency procedures goods identification numbers and codes induction/orientation documentation job specification, site/workplace map and details of organisation

structure manifests, bar codes, goods and container identification manufacturer specifications material safety data sheets operations manuals quality assurance procedures relevant Australian Standards and certification requirements relevant codes of practice including the Codes of Practice for

Manual Handling and the Industry Safety Code supplier and/or client instructions workplace induction procedures and related instruction

materials Applicable regulations and legislation may include:

dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies licensing requirements for driving and carrying particular classes

of goods relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including


workers compensation legislation workplace relations legislation

TLIL4005 Apply conflict/grievance resolution strategies



large, medium and small companies single and multi-site locations



Operations involve: internal and external customer contact and coordination Conflicts/grievances may arise at all levels of the organisation in a range of possible situations including:

amongst internal personnel between external personnel and the organisation between internal personnel and external personnel such as

customers, suppliers, contractors, equipment manufacturer between internal personnel and management


contractors customers/clients management manufacturer of equipment other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers of goods/materials union representatives work health and safety (WHS)/occupational health and safety


email face-to-face conversations and meetings fax mail telephone




award, enterprise bargaining agreement, workers compensation, and other industrial arrangements

conditions of service, relevant legislation, regulations and related documentation

emergency procedures goods identification numbers and codes job specifications manifests, bar codes, goods and container identification manufacturer specifications safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures records of action to resolve conflicts/grievances and

documentation of agreements reached relevant Australian Standards and certification requirements


relevant codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code

supplier and/or client instructions workplace procedures for the resolution of conflicts/grievances


environmental protection regulations hazardous substances and dangerous Goods licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice trading regulations relevant to business operations

TLIL4009 Manage personal work priorities and professional development





Operations involve: internal and external customer/supplier contact and coordination

Work priorities and professional development are:

directed at maximising achievement of the individual in accordance with the enterprise's objectives and strategic plans

Professional development activities may include:

attendance at formal education/training programs attendance at relevant conferences, seminars and workshops coaching/mentoring on the job completion of internal short training programs networking with other technical, managerial and professional

staff reading of relevant journals and literature workplace training projects




electronic data interchange (EDI) email face-to-face conversation, meetings and workshops fax mail telephone





competency standards customer service standards and procedures customer/client instructions emergency procedures job specifications journals and work-related literature legislation, regulations and related documentation relevant to

business operations manufacturer/supplier specifications, advice, recommended




training notes and materials workplace guidelines on appropriate workplace language and


workplace procedures and policies workplace products and services information


environmental protection regulations hazardous substances and dangerous Goods licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice trading regulations relevant to business operations

TLIL4010 Assess and confirm customer transport requirements The workplace environment may involve twenty-four-hour operation and may include:




Operations involve: internal and external customer contact and coordination Consignments may be: containerised

in gas, liquid or solid form packaged or loose palletised


single and multi-site locations Special freight transport requirements may involve:

dangerous goods hazardous substances live stock oversized/overmassed loads single and multi-site locations specific security arrangements temperature controlled stock

Decision to provide service to customer is:

undertaken within scope of authority

Decisions should reflect: the scope of the organisation to undertake the task and/or to outsource some or all of the task

Key characteristics of the goods/stock to be transported may include the:

aggregate size and capacity of load to be transported load characteristics including perishability, spoilage, fragility,

compatibility packing and stowing requirements for load type of goods to be transported


existing and potential customers/clients management manufacturer other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives work health and safety (WHS)/occupational health and safety


electronic data interchange (EDI) email face-to-face conversation fax mail telephone




Australian Dangerous Goods (ADG) Code and related regulations and documentation including safety data sheets (SDS)/material safety data sheets (MSDS)

customer service standards and procedures legislation, regulations and related documentation relevant to

workplace operations manufacturer/supplier specifications, advice, recommended

procedures, policies and instructions quality assurance standards and procedures


regulations and policies relating to minimising risks to the environment and ensuring compliance with WHS/OHS requirements


reports of accidents and incidents supplier and/or client instructions workplace guidelines on appropriate workplace language and


workplace procedures and policies workplace products and services information


environmental protection regulations hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice trading regulations relevant to business operations

TLIL4021 Coordinate the erection and dismantling of temporary storage facilities Work may be conducted: by day or night



Work involves: individuals coordinating and organising the construction and dismantling of temporary storage facilities from working drawings and erection specifications

Types of temporary storage facilities may include:

compacted earth or fill floors concrete floors concrete side wall sites earth wall sites sites segregated for different commodities timber and/or steel prefabricated wall sites two-way sites



















competency standards and training materials emergency procedures induction documentation manufacturer specifications and instructions materials safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods

(ADG) Code supplier and/or client instructions WHS/OHS procedures


workplace operating procedures and policies Applicable regulations and legislation may include:




equal employment opportunity and affirmative action legislation TLIL4030 Control a furniture warehouse Work may be conducted: by day or night

in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Requirements for work may include:

additional gear and equipment authorities and permits communications equipment hours of operations incident/accident/breakdown procedures noise restrictions restricted spaces site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)

Work may be conducted in: controlled or open environments environments involving the movement of equipment, goods,

materials and/or vehicular traffic exposed conditions limited or restricted spaces

Furniture and effects may require:

location packaging requirements special handling storage and/or

Modes of transfer may be: manual or motorised Storage types may include but are not limited to:

block/stacks containers marked floor space pallets racks and racking systems

Inventory systems may be: automated computerised manual microfiche paper-based


Stored furniture and effects may include but are not limited to:

bed-ends, mattresses and bases carpets, tables and chairs computing and office equipment and furniture fridges, freezers and washing machines lamps and lamp shades lounges and armchairs pendulum clocks television sets, stereo and audio equipment tools and equipment upright pianos, organs and grand pianos


customers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions union representatives


bar code identification numbering systems labels serial numbers


a fire or explosion broken glass/mirrors damaged furniture or pallets debris on floor dust/vapours faulty equipment faulty racking heavy and/or awkward furniture and loads noise, light, energy sources oil or water on floor poorly stacked pallets/furniture stationary and moving machinery, parts or components






gloves high visibility clothing protective clothing


safety glasses safety headwear and footwear two-way radios



client instructions codes of practice and regulations relevant to workplace

operations emergency procedures identification numbers, codes and labels insurance documentation inventory listings manifests, furniture transfers, bar codes, and container

identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction

documentation quality assurance procedures relevant Australian Standards and certification requirements security and safety incident procedures and reporting

requirements workplace procedures and policies


Australian and international regulations and codes of practice for the storage of dangerous goods and hazardous substances

codes and regulations relevant to the storage of furniture and effects

export/import/quarantine/bond requirements insurance legislation and regulations relevant state/territory WHS/OHS and environmental protection

legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIL4032 Implement equal employment equity strategies Work may be conducted: by day or night

in a range of work environments Workplaces may comprise: large, medium or small worksites Recording mechanisms/systems may include:

electronic systems paper-based systems

Work organisation procedures and practices may include:

despatching and collecting procedures employment policies industrial relations policies and agreements payroll systems security procedures superannuation procedures


employees



official representatives relevant authorities and institutions supervisors and managers union representatives







manufacturer specifications for office equipment operations manuals, job specifications and induction

documentation quality assurance procedures regulatory requirements relevant to employment equity relevant Australian Standards and certification requirements workplace procedures and policies for the implementation of

equal employment equity strategies Applicable regulations and legislation may include:

freedom of information legislation relevant state/territory privacy legislation relevant state/territory WHS/OHS and environmental protection

legislation workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIL4033 Promote effective workplace practice Work may be conducted: by day or night

in a range of work environments Workplaces may comprise: large, medium or small worksites Work environment may be: in a depot, a worksite or a store, either as an individual, a team

leader or a coordinator Work may involve exposure to:

chemicals dangerous or hazardous substances movements of equipment, goods and vehicular traffic


customer information quality assurance policy relevant competency guidelines relevant work health and safety (WHS)/occupational health and

safety (OHS) guidelines


workplace procedures Consultative processes may involve:

customers employees, supervisors and managers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists suppliers and contractors








Australian Standards and certification requirements relevant to workplace activities

competency guidelines conditions of service, award, enterprise bargaining agreement,

and other industrial arrangements customer enquiries, responses and records emergency procedures manufacturer specifications for workplace equipment operations manuals, job specifications and induction

documentation quality assurance measures relevant to workplace activities regulatory and/or code requirements relevant to workplace

activities training materials workplace objectives workplace procedures and policies


federal and state/territory regulations and codes of practice relevant to workplace activities


workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIL4036 Develop rosters Work may be conducted in: by day or night

in a range of work environments


Work rosters may cover: long distance freight services long distance passenger services maintenance vehicle operations short distance freight services urban passenger services

Staff covered by work rosters may include:

crew transport personnel driving and driving support crews freight handling personnel interchange personnel passenger assist/customer service personnel revenue collection officers security officers shunting and marshalling crews station personnel terminal personnel traffic officers transit officers transport control centre personnel yard support personnel

Changes to planned services may include:

changes in demand response to emergencies

Real time issues may include:

absenteeism additional support services due to injury emergencies

Support activities may include:

crew transport freight loading and unloading interchange support activities luggage loading and unloading operations control revenue processing shunting and marshalling station support activities training personnel vehicle loading and unloading

Contingency plans may include:

additional services late arrival or cancellation of services non-availability of freight handling equipment non-availability of material handling equipment non-availability of personnel non-availability of rolling stock

Work outcomes or set workings may apply to:

personnel required for support activities transport control personnel transport crews transport planning personnel


electronic data interchange (EDI) email fax internet oral, aural or signed communications


phone radio frequency systems







dangerous goods manifest emergency procedures hard copy documentation manufacturer specifications for office equipment operations manuals, job specifications and induction

documentation quality assurance procedures regulatory and/or code requirements relevant to the

development of rosters relevant Australian Standards and certification requirements safe working forms transport graphs work rosters workplace procedures and policies for the development of

rosters Applicable regulations and legislation may include:

relevant state/territory privacy legislation relevant state/territory regulations, safe working systems and

codes of practice relevant to the development of rosters, including the Australian Dangerous Goods (ADG) Code and the Code of Practice for the Defined Interstate Rail Network in situations where the trains are operating on that network


state, federal or Territory award legislation workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIL4037 Apply and amend rosters Work may be conducted in: by day or night

in a range of work environments Staff covered by work rosters may include:

crew transport personnel driving and driving support crews freight handling personnel interchange personnel passenger assist/customer service personnel


revenue collection officers security officers shunting and marshalling crews station personnel terminal personnel traffic officers transit officers transport control centre personnel yard support personnel

Changes to planned services may include:

changes in demand response to emergencies

Real time issues may include:

absenteeism additional support services due to injury emergencies

Work outcomes or set workings may apply to:

personnel required for support activities transport control personnel transport crews transport planning personnel









dangerous goods manifest emergency procedures hard copy documentation manufacturer specifications for office equipment operations manuals, job specifications and induction

documentation quality assurance procedures regulatory and/or code requirements relevant to the application

and amendment of rosters relevant and certification requirements safe working forms transport graphs


work rosters workplace procedures and policies for the application and

amendment of rosters Applicable regulations and legislation may include:

relevant state/territory privacy legislation relevant state/territory regulations, safe working systems and

codes of practice relevant to the application and amendment of rosters, including the Australian Dangerous Goods (ADG) Code and the Code of Practice for the Defined Interstate Rail Network in situations where the trains are operating on that network


state, federal or territory award legislation workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIL4058 Plan a career in logistics Career development activities may include:

accredited courses/other courses action learning career counselling coaching competency development processes education and training programs higher duties industry experience mentoring networking

Career plan may include: job search tools/methods long-term goals objectives skills development in finding, applying for and winning positions skills development to meet particular job/career requirements strategies timeframes

Sources of career information may include:

career expos graduate career counselling organisations Internet sites job search/personnel placement agencies local, national and international publications media notice of vacancies personal networks social and political information statistical workforce data word-of-mouth workshops

Characteristics may include: desires gaps preferences strengths


the need to develop skills in job search, resume preparation/presentation, networking, and impression management

weaknesses Depending on the organisation concerned, workplace procedures may be called:



career planning proformas data on workforce trends in transport and logistics industry, and

wider Applicable legislation and regulations may include:

relevant state/territory regulations and codes of practice workplace relations regulations

TLIL4059 Implement asset management systems Asset management activities may include:

data capture program introduction of information systems studies

Areas of possible improvement may include:

age of the asset base complexity of assets, including their sophistication and issues

involved levels of service provided or demanded number of assets quality of the assets constructed spot checks

Regular audits may include:

external internal

Assets may include: buildings employees enterprise relationships equipment










emergency procedures quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations reports of assets held and their status technical instructions


relevant national, state/territory legislation, including WHS/OHS and environmental protection requirements

workplace relations regulations TLIL4070 Work effectively in the transport and logistics industry Transport modes may include:

air rail road sea

Current and emerging technologies may include:

artificial intelligence (AI) autonomous vehicles block chain communication systems drones electronic data interchange (EDI) enterprise resource planning global tracking systems on-board computers speed limiting technology Serverless computing warehouse management system

Distribution and warehousing systems may include:

coding systems, including bar codes facility layout and support systems human/machine systems inventory systems layout techniques - process/flow charts, flow diagrams product/process layouts productive/non-productive facilities storage, location, despatch, transportation supply and demand technology, robotics, computers work health and safety (WHS)/occupational health and safety

(OHS) considerations/impact work design, cost efficiencies


environmental sustainability licensing load limitations permits/documentation signage time/day constraints transport configuration WHS/OHS

Future challenges may include:

ageing workforce client demands and expectations


climate change environmental impacts fuel costs/availability globalisation/trade agreements infrastructure quality assurance retraining technical

Service providers may include:

cleaning information technology legal logistic service provider pallets and unit loading devices recruitment/HR functions security shipping transport

Standard operating procedures may include:

communication protocols key performance indicators (KPIs) personal presentation punctuality reporting procedures safe work procedures operating procedures

Unplanned occurrences may include:

changes in supply and demand climatic impacts equipment failure staff shortages

TLIL4078 Coordinate fleet control logistics The workplace environment may involve twenty-four-hour operation and may include:




Operations involve: internal and external customer contact and coordination Consignments may be: containerised

in gas, liquid or solid form packaged or loose palletised

Transport may be: single or multi-modal Modes of domestic transport may include:

air rail road sea


Critical transport factors when scheduling fleet operations may include:

customer requirement driver fatigue government regulations industrial award conditions road and weather conditions work health and safety (WHS)/occupational health and safety

(OHS) requirements Communication equipment may include:

mobile phone (portable or in the cabin) on-board computer paging devices radio satellite tracking systems


customers/clients management manufacturer other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives WHS/OHS specialists




customer service standards and procedures information on equipment allocation, driver allocation, pick-up

and delivery requirements legislation, regulations and related documentation relevant to

workplace operations manufacturer /suppliers’ specifications, advice, recommended

procedures, policies and instructions material safety data sheets quality assurance standards and procedures regulations and policies relating to minimising risks to the



supplier and/or client instructions workplace fleet control procedures and policies workplace guidelines on appropriate workplace language and


workplace products and services information Applicable regulations and legislation may include:

environmental protection regulations hazardous substances and dangerous goods codes


licence, patent or copyright arrangements regulations, standards and codes of practice relevant to

workplace operations relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements

TLIL4079 Manage the recovery process Equipment includes: air bags and cushions

bog mats catch equipment chain saws chains cribbing crow bars cutting equipment fire extinguishers forklifts hacksaws hand tools hydraulic jacks lifting slings and strops personal protective equipment (PPE) pumps road train dolly shovels sledge hammers snatch blocks socket sets track mats uplift and recovery boom winches wood saws




emergency procedures incident and hazard logs job safety analysis (JSA) and work method statements site inductions state and territory heavy vehicle driving licence or permit

requirements state and territory road rules tow authority permit vehicle manufacturer instructions, specifications and








TLIL5019 Implement and monitor transport logistics

Work may be undertaken: in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in transport logistics


by day or night


large, medium and small workplaces single and multi-site locations twenty-four-hour operation

Critical parameters for the evaluation of consignment loads may include but are not limited to:

agreed delivery times and destination pick-up and drop-off points type, capacity, compatibility and capability of load waiting, loading and unloading times

Key requirements for the planning of transport logistics may include but are not limited to:

collection and distribution destination fatigue management return freight transport duration times transport mode(s) and capacity type and compatibility of load use of designated routes

Strategies to address identified deficiencies in operational capability and availability may include but are not limited to:

alternate transport mode(s) outsourcing components of operation re-negotiation of collection and/or delivery times

Consignments may be: and in gas, liquid or solid form containerised packages or loose palletised

Transport may be: single or multi-modal Modes of transport may include:

air rail road sea

Calculation of transport duration times includes:

change-over loading standing times travelling


unloading with due regard to varying transit condition and environments

(i.e. road conditions, traffic flows, weather, local government by-laws)

Transport may involve: the use of designated routes Requirements for work may include:

additional gear and equipment authorities and permits communications equipment hours of operation incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for transport logistics use of safety and personal protective equipment (PPE)




emergency services industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions relevant government instrumentalities suppliers, potential customers and existing clients


bar code readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency communications

Personal protective equipment (PPE) may include but is not limited to:

gloves high visibility clothing safety clothing safety glasses safety headwear and footwear two-way radios





Australian and international codes of practice and regulations relevant transport logistics including the Australian Dangerous Goods (ADG) Code where applicable



dangerous goods documentation where applicable including dangerous goods declarations

emergency procedures manufacturer specifications for equipment and goods material safety data sheets operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant Australian and international standards, criteria and


shifting equipment and storage facilities supplier and/or client instructions suppliers’ advice transport routes and timetables workplace operating procedures and policies


Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances,

codes and regulations relevant to transport logistics equal opportunity, equal employment opportunity and

affirmative action legislation licence, patent or copyright arrangements relevant Australian and international standards and certification

requirements relevant state/territory WHS/OHS and environmental protection


TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises

Work may be undertaken: in various work environments in warehousing, storage, transport, and logistics industries

Customers may be: internal or external Operations may be: by day or night The workplace environment may involve:



Factors impacting upon the development of operational procedures may include:

changes to technology culture of the workplace domestic and international market variability, political

constraints legislative requirements the principal services, products and competitive advantages of

the organisation Development of operational procedures may be:

internally and/or externally initiated

Transport may be: single or multi-modal Modes of domestic transport may include:

air rail road sea

Transport may involve: the use of designated routes Hazards may include: confined spaces

contamination of, or from, materials being handled fire/explosions hazardous or dangerous materials moving vehicles noise, light, energy sources stationary and moving machinery, parts or components




additional gear and equipment authorities and permits communications equipment hours of operation incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for transport and logistics systems use of safety and personal protective equipment (PPE)


emergency services industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions relevant government instrumentalities suppliers, potential customers and existing clients


bar code readers electronic data interchange (EDI)


email fax internet oral, aural or signed communications phone radio frequency communications


gloves high visibility clothing safety clothing safety glasses safety headwear and footwear two-way radios




Australian and international codes of practice and regulations relevant to transport and logistics operations including the Australian Dangerous Goods (ADG) Code where applicable




emergency procedures manufacturer specifications for equipment and goods material safety data sheets operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant Australian and international standards, criteria and


shifting equipment and storage facilities supplier and/or client instructions suppliers’ advice for the handling, transport and storage of goods

and materials workplace operating procedures and policies


codes and regulations relevant to transport and logistics operations including the ADG Code where applicable


licence, patent or copyright arrangements relevant Australian and international standards and certification

requirements


relevant state/territory WHS/OHS and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors


TLIL5026 Manage export logistics

Work may be undertaken: in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in export logistics

Customers may be: internal or external The workplace environment may involve:


Critical parameters for the evaluation of consignment loads may include but are not limited to:

agreed cost structure agreed delivery times and destination pick-up and drop-off points type, capacity, compatibility and capability of load waiting, loading and unloading times

Key requirements for the planning of transport logistics may include but are not limited to:

bond and customs requirements collection and distribution destination fatigue management return freight transport duration times transport mode(s) and capacity type and compatibility of load use of designated routes

Strategies to address identified deficiencies in operational capability and availability may include but are not limited to:

alternate transport mode(s) outsourcing components of operation re-negotiation of collection and/or delivery times

Consignments may be: containerised in gas, liquid or solid form packaged or loose palletised

Transport may be: single or multi-modal Modes of transport for export may include:

road and rail locally as well as either air or sea, and both local and overseas couriers

Calculation of transport duration times includes:

travelling, loading, unloading, change-over and standing times and with due regard to varying transit condition and environments (i.e. local and overseas road, sea and weather conditions, traffic flows, government regulations)

Transport may involve: the use of designated routes Requirements for work may include:

additional gear and equipment authorities and permits communications/computing equipment hours of operation Australian and overseas contacts


incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for export logistics use of safety and personal protective equipment (PPE)

Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and PPE


employees, supervisors and managers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists international and domestic agents, suppliers and current or

potential clients other professional or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations involved

in export logistics Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:



bar code readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency communications


agents’ advice on available transport options, timetables, schedules and issues

Australian and international codes of practice and regulations relevant to export logistics including bond and customs requirements

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code



emergency procedures information accessed through communications/computer

technology and equipment, and verbal or signed communications


manufacturer specifications for equipment and goods safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance plans, data and document control quality assurance standards and procedures relevant Australian and international standards, criteria and

certification requirements relevant competency standards and training materials supplier and/or client instructions suppliers’ advice for the handling, transport and storage of goods

and materials workplace operating procedures and policies relevant to export

logistics Applicable regulations and legislation may include:

Australian and international codes and regulations relevant to export logistics

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting

explosives o IMDG Code o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) equal opportunity, equal employment opportunity and

affirmative action legislation export/import/quarantine/bond requirements licence, patent or copyright arrangements Marine/Aviation Orders relevant Australian and international standards and certification

requirements relevant state/territory WHS/OHS and environmental protection

legislation transport licence/permit requirements workers compensation regulations workplace relations regulations

TLIL5057 Maintain, monitor and improve transport operations systems








emergency procedures records of transport operations, including those in relation to

time, quality or cost relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations reports of transport activities


transport regulations, particularly as they apply to the monitoring of operations systems

workplace relations regulations TLIL5062 Apply knowledge of logistics, storage and distribution to international freight forwarding International freight forwarding includes services related to:


Logistics encompasses: the process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements

Supply chain management encompasses:

the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. It also includes coordination and collaboration with suppliers, intermediaries, third-party service providers, and customers

Types of warehouses include:

bonded warehouses private warehouses public warehouses

Warehouse equipment and systems include:

automated conveyor lines fully automated warehouse systems lift trucks and very narrow aisle (VNA) trucks order picking equipment racking and layout systems

Warehouse charges may include:

ancillary charges IT-based invoicing storage charges warehouse handling fees warehouse insurance warehouse rent

Distribution systems encompass:

the procedures, methods, equipment, and facilities, designed and interconnected to facilitate and monitor the flow of goods or services from the source to the end user

Distribution centres are: warehousing facilities located throughout a supply chain in which goods are sorted, assembled, staged or stored temporarily






customers logistics, warehousing and distribution contacts and specialists management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions






a FIATA forwarder's warehouse receipt (FWR) a warrant warehouse receipt Australian and international regulations, conventions and codes

of practice for the international forwarding of freight Australian and international standards, criteria and certification

requirements cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment


procedures freight forwarding competency standards and training materials information accessed through communications/computer

technology and equipment, and verbal or signed communications


private warehouse receipt warehousing forms and documentation workplace operating procedures and policies








financial transactions TLIL5063 Review contracts, insurance, risk and liability in the international freight forwarding context International freight forwarding includes services related to:


Provisions and stipulations that should be in a sales contract include:

arbitration clause buyer requires pre-shipment inspection of the cargo by

surveyors detailed description of the goods discharge port, airport or transport terminal and the final

destination documents required and responsibility for their preparation and

provision exact price of the goods final date for shipment with schedules for continuing contracts Force Majeure clause law and jurisdiction clause payment terms precise quantity of the goods and tolerances where appropriate special packaging, load restraint and stowing requirements for

the cargo the correct Incoterm for the transaction the seller's delivery point transport mode

Supporting documents to a service contract may include but are not limited to:

insurance certificate invoice regulatory requirements (including permit issuing requirements)

in both importing and exporting countries Shipper's Letter of Instruction (SLI)

Risks that may occur during international freight forwarding activities include but are not limited to:

breaches of security climate damage to the cargo lockouts natural disasters overbooked carrier political instability port congestion revolution strikes terrorism theft and fraud transport accident war work slowdowns


Ways of controlling risks that may occur during an international freight forwarding project include but are not limited to:

being aware of the impact of impending or current natural disasters on freight transport routes

ensuring packaging, packing and stowage is appropriate for the mode(s) of transport

ensuring that insurance cover is sufficient for the risks involved ensuring that security arrangements are adequate ensuring there are no regulatory restrictions or prohibitions on

the export, import or transit of the cargo keeping up to date with geopolitical and industrial developments making provision for suitable alternative routes monitoring weather conditions

Types of cargo insurance policies may include:

annual policy open policy single shipment policy




Parameters of freight forwarding services relevant to customer requirements may include:

fiduciary and legal responsibilities of either party insurance requirements payment requirements and procedures relevant legislative requirements required import/export documentation and requirements service costs standard procedures for the international forwarding of freight transport security requirements type of transport modes various consignment methods


customers freight forwarding specialists insurance brokers international and domestic agents and suppliers management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions representatives of insurance companies




electronic data interchange (EDI) email


face-to-face conversation fax mail telephone including fixed, mobile and IP phones





procedures freight forwarding competency standards and training materials insurance certificates insurance claim forms insurance policies operations manuals, job specifications and procedures and

induction documentation pre-advice and pre-alert documents sales contracts standard International Federation of Freight Forwarders

Associations (FIATA) forms and documentation such as: a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Forwarding Instructions (FFI) a Forwarders Warehouse Receipt (FWR) a House Air Waybill (HAWB) a House Bill of Lading (HBL) a Master Air Waybill (MAWB) a Negotiable Multimodal Transport Bill of Lading (FB/L) a Non-negotiable Multimodal Transport Waybill (FWB) a Shippers Declaration for the Transport of Dangerous Goods

(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) Multimodal Transport Bill of Lading (MTB/L) summaries and definitions of Incoterms and Combiterms suppliers’ advice for the handling, transport and storage of goods

and materials workplace operating procedures and policies






relevant regulations for the import and export of cargo



TLIL5064 Manage international special freight transport services including dangerous goods and special cargo International freight forwarding includes services related to:


Special freight transport services may include but are not limited to:

special transport projects such as the provision international freight logistics for sporting or diplomatic events, conventions and exhibitions, the development of major industry facilities (e.g. mine, manufacturing plant, oil or gas pipeline or refinery) etc.

transport of artworks transport of classified goods transport of dangerous goods transport of diplomatic and consular cargo transport of flowers and plants transport of heavy-weight and out-of-gauge cargo transport of high value goods transport of human remains transport of livestock transport of perishable goods

Perishable goods may include:

animals blood and tissue samples, embryos, organ transplants and other

genetic and biological material cross-contamination and incompatible substances fresh flowers meat, fish, dairy products, vegetables, fruit, chocolates and other

foods requiring temperature control Pre-transport issues in the transport of perishable goods may include:

control of temperature cross-contamination and incompatible substances handling and hygiene packaging pre-cooling of equipment stacking and stowing

Pre-transport issues in the transport of artworks and high value goods may include:

adequacy of insurance adequacy of packaging adequacy of moisture control planning for security, proper stowage and handling in transit advice to carriers of special needs and processes for ensuring

that advice is followed planning for clearance, delivery and receival during transit and at

destination Pre-transport issues in the transport of dangerous goods may include:

adequacy of insurance for the class of dangerous goods concerned

adequacy of packaging, labelling and documentation for the class of dangerous goods concerned

adequacy of special environmental considerations


adequacy of training for the personnel involved in identification, classification, packing, marking, labelling and placarding of the dangerous goods being transported

advice to carriers of special requirements for the handling and stowage dangerous goods concerned and processes for ensuring that advice is followed

planning for clearance, delivery and receival during transit and at destination

planning for security, proper stowage and handling of dangerous goods in transit


Australian and international freight forwarding codes, conventions, protocols and procedures for special freight transport services and the transport of dangerous goods

Australian and international regulations and conventions relevant to special freight transport services and the transport of dangerous goods

authorities and permits relevant to special freight transport services and the transport of dangerous goods


systems workplace operating procedures

Parameters of special freight transport services and the transport of dangerous goods relevant to customer requirements may include:

contract arrangements fiduciary and legal responsibilities of either party in gas, liquid or solid form insurance requirements packaging, packing, stowage and storage options payment requirements and procedures procedures for forwarding of applicable types of special

international freight and dangerous goods relevant legislative requirements required import/export documentation, labelling and

requirements service costs transport routing transport security checks type of transport modes various consignment methods

Modes of transport may include:

air inland waterway multimodal rail road sea

Australian and international codes and regulations for the international transport of dangerous may include:

for air transport: Civil Aviation Safety Authority (CASA) regulations, CASA training requirements for employees who pack, mark, label and document air cargo, and International Air Transport Authority (IATA) Dangerous Goods Regulations (DGR)

for road and rail transport: Australian Dangerous Goods (ADG) Code


for sea transport: Australian Maritime Safety Authority (AMSA) Marine Orders Part 41 and International Maritime Dangerous Goods (IMDG) Code





customers employees, supervisors and managers global network of international and domestic agents and

suppliers other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions special freight transport specialists (e.g. perishable goods,

dangerous goods, artworks, high value goods, heavy-weight goods etc.)






Australian and international regulations, conventions and codes of practice for the international transport of special freight and dangerous goods

cargo manifests competency standards and training materials customers' instructions and transport requirements dangerous goods documentation where applicable including

dangerous goods declarations data obtained through information and communications

technology systems and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance and customer

service standards and procedures operations manuals, job specifications and procedures and

induction documentation pre-advice and pre-alert documents


relevant Australian and international standards, criteria and certification requirements

standard International Federation of Freight Forwarders Associations (FIATA) forms and documentation such as:

a Negotiable Multimodal Transport Bill of Lading (FB/L) a Non-negotiable Multimodal Transport Waybill (FWB) a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Warehouse Receipt (FWR) a Forwarders Forwarding Instructions (FFI) a Shippers Declaration for the Transport of Dangerous Goods

(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) a Master Air Waybill (MAWB) a House Bill of Lading (HBL) a House Air Waybill (HAWB) Multimodal Transport Bill of Lading (MTB/L) summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies


Australian and international regulations and codes of practice for the handling and transport of dangerous goods, including:



Regulations (DGR) Australian and international codes for transporting explosives Australian and international regulations, conventions and codes

of practice for the international transport of special freight and dangerous goods




relevant regulations for the import and export of special freight and dangerous goods including customs, quarantine and bond requirements


TLIL5067 Develop a passenger transport plan The plan may: be for an event, contract, chartered or scheduled passenger

transport service. Customer and stakeholder requirements may include:

ancillary equipment requirements characteristics and needs of passengers contractual requirements dates and times duration


general nature of passenger transport services legislative requirements level of government involvement location numbers of passengers security requirements work health and safety (WHS)/occupational health and safety

(OHS) requirements Passenger needs may include:

disabled access needs of children, including groups of unaccompanied children non-English speaking passengers or passengers whose first

language is not English non-local passenger movement requirements specific multi-cultural requirements

Passenger transport issues, risks and contingencies may relate to:

adverse weather environmental sensitivity of route or access areas equipment breakdown equipment breakdown support general nature of location, such as major metropolitan, regional,

country or remote high pedestrian traffic volume internal and external delays restricted access road surface or terrain social order and security social order and security support staff sickness traffic issues, such as peak periods and traffic regulations

Compliance requirements may include those mandated by:

emergency services, including fire, police, ambulance land management and protection agencies local government other industry bodies, such as certifying bodies state/territory government, such as state/territory roads

authorities WHS/OHS bodies

Passenger transport resources may include:

ancillary equipment such as trailers buses bus stops coaches depots or transit facilities human resources

Human resource requirements may include:

drivers guides schedulers security supervisors trainers


Contingency and critical incident processes may relate to:

assault or threat involving a vehicle, driver or passenger procedure

breakdown of vehicle procedures developed communications including duress arrangements developed incident management plans developed security procedures fire-in-vehicle procedures medical emergency/person injured or killed procedures terrorism or act of terrorism involving a vehicle, driver or

passenger procedure Procedures to address transport operational requirements may relate to:

adequate provision for buses adequate provision for people who have a disability arrival of clients (dump or trickle) available transport and timetables contacting relevant authorities for information and permission contingency and back up transport options correct registration classification and insurances for task correct type of bus/coach for transport task emergency services presence and access human resource requirements, including marshals, guides and

drivers parking pick-up and drop-off procedures security training requirements vehicle refuelling

TLIL5068 Implement a passenger transport plan Plans may include those for an event, contract, chartered or scheduled passenger

transport service Customer and stakeholder requirements may include:

ancillary equipment requirements characteristics and needs of passengers contractual requirements dates and times duration general nature of passenger transport services legislative requirements level of government involvement location numbers of passengers security requirements work health and safety (WHS)/occupational health and safety

(OHS) requirements Passenger needs may include:

disabled access needs of children, including groups of unaccompanied children non-English speaking passengers or passengers whose first

language is not English non-local passenger movement requirements specific multi-cultural requirements


Passenger transport issues, risks and contingencies may relate to:

adverse weather environmental sensitivity of route or access areas equipment breakdown equipment breakdown support general nature of location, such as major metropolitan, regional,

country or remote high pedestrian traffic volume internal and external delays restricted access road surface or terrain social order and security social order and security support staff sickness traffic issues, such as peak periods and traffic regulations

Compliance requirements may include those mandated by:

emergency services, including fire, police, ambulance land management and protection agencies local government other industry bodies, such as certifying bodies state/territory government, such as state/territory roads

authorities WHS/OHS bodies

Passenger transport resources may include:

ancillary equipment such as trailers buses bus stops coaches depots or transit facilities

Human resource requirements may include:

drivers guides schedulers security supervisors trainers

Contingency and critical incident processes may relate to:

developed communications including duress arrangements developed incident management plans developed security procedures processes/procedures such as:

o breakdown of vehicle procedures o fire-in-vehicle procedures o medical emergency/person injured or killed procedures o assault or threat involving a vehicle, driver or passenger

procedure o terrorism or act of terrorism involving a vehicle, driver or

passenger procedure Procedures to address transport operational requirements may relate to:

adequate provision for buses adequate provision for people who have a disability arrival of clients (dump or trickle) available transport and timetables contacting relevant authorities for information and permission contingency and back up transport options


correct registration classification and insurances for task correct type of bus/coach for transport task emergency services presence and access human resource requirements, including marshals, guides and

drivers parking pick-up and drop-off procedures security training requirements vehicle refuelling

LIC: Licensing Units

TLILIC0001 Licence to transport dangerous goods by road

Training and assessment duration:

It is a licensing requirement that this course be conducted over two or more training days including a minimum of 16 hours of supervised training and assessment





Vehicle refers to: all applicable transportation modes Hazards in the work area may include exposure to:




breathing apparatus gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear

Load restraint systems are: as detailed in the National Load Restraint Guide Preparation of packaged dangerous goods for transport may:

require special precautions as specified by the manufacturer



descriptions for dangerous goods (i.e. proper shipping name, class and division number, packing group, subsidiary risk(s) if any)

emergency procedure guide safety data sheets (SDS)/material safety data sheets (MSDS) transport emergency response plan (TERP) UN or ID number


additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and PPE












current Australian Dangerous Goods (ADG) Code, relevant Australian and international standards

emergency procedures goods identification numbers, codes and signs manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools manufacturer specifications, instructions and labelling advice for

the transport of dangerous goods, including SDS/MSDS quality assurance procedures relevant standards and certification requirements


supplier and/or client instructions workplace procedures and policies for the preparation and

transport of dangerous goods Applicable regulations and legislation may include:

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including current Australian Dangerous Goods (ADG) Code, Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code and International Air Transport Association (IATA) Dangerous Goods by Air regulations

Australian and state/territory regulations related to the transport of dangerous goods by road

relevant Australian and international standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations

TLILIC0002 Licence to operate a vehicle loading crane (capacity 10 metre tonnes and above)

Hazards may include: environmental conditions (e.g. wind, lightning, storms, etc.) ground stability (e.g. ground condition, recently filled trenches,

slopes) Insufficient lighting other specific hazards (e.g. dangerous materials) overhead hazards (e.g. powerlines, service pipes) positioning of crane operator traffic (e.g. pedestrians, vehicles, other plant)

Appropriate standards may include:

Australian Standards especially AS 2550.1 Cranes, hoists and winches

codes of practice industry standards legislation manufacturer specifications

Associated personnel may include:

doggers riggers

Lifting equipment may include:

chain slings eyebolts shackles wire and synthetic slings

Crane includes: a crane with a capacity of 10 metre tonnes and above mounted on a vehicle for the principle purpose of loading and unloading such a vehicle


appropriate worksite protocol hand signals listening questioning to confirm understanding signage verbal and non-verbal language written instructions


Signage and labels include one or more of the following:

control labels crane data plates/labels crane decals load charts

Procedures may include: industry operating procedures manufacturer guidelines, instructions, specifications or checklists workplace procedures (work instructions, operating procedures,

checklists) Controls may include: boom extension levers (where fitted)

hoisting and lowering levers knuckling levers luffing levers slewing levers including brake

Service logbook includes: any logbook history record system where the service and maintenance

history is kept service book

Crane safety devices may include:

audible and visual warning devices horns/sirens lights


fixed frequency two-way radios whistles

Ground may include: backfilled ground bitumen concrete hard compacted soil rock rough uneven ground soft soils

Stability may include: correctly positioning plates or packing deploying outriggers establishing correct size plates or packing

Hazard prevention/control measures include one or more of the following:

adequate illumination disconnected power insulated powerlines movement of obstructions pedestrian controls personal protective equipment (PPE) safety observer used inside exclusion zone safety tags on electrical switches/isolators traffic barricades and controls trench covers

Load destination may include:

ground vehicles

Defined techniques include one or more of the following:

basic reeved slings fixed lifting points


Test lift includes: load is lifted just clear of the lifting plane to allow for checks to be safely made in consultation with associated personnel to ensure that: o adjustments to the slinging can be made in a safe manner o all equipment is functioning properly o load measuring equipment can be used to verify the

calculated weight of the load o loads of unusual shape or weight distribution are correctly

slung o near capacity loads do not overload the crane

Relevant crane movements may include:

knuckling luffing raise and lower hoist slewing telescoping

Communication signals include the following:

hoist down - hand hoist down - whistle hoist up - hand hoist up - whistle luff boom down - hand luff boom down - whistle luff boom up - hand luff boom up - whistle stop - hand stop - whistle telescope in - hand telescope in - whistle telescope out - hand telescope out - whistle

Unplanned and/or unsafe situation may include:

environmental conditions (e.g. wind, lightning, storms, etc.) failure of equipment (e.g. hydraulic system) failure/loss of control (e.g. brakes and steering)

Shutdown includes the following:

folding boom/jib into the transport position idling engine to stabilise temperature locking and securing cabin (where applicable) removing key from ignition (where applicable) retracting boom/jib (where applicable) retracting hoist rope and hook block retracting outriggers/stabilisers securing crane for travel turning off engine (where applicable)

TLILIC0003 Licence to operate a forklift truck Hazards may include: forklift instability (e.g. overloading, poor load placement,

irregular loads) ground conditions (e.g. condition of pavement, slopes) insufficient lighting other hazards (e.g. dangerous materials) overhead hazards (e.g. powerlines, service pipes) traffic (e.g. pedestrians, vehicles, other plant)


weather (e.g. wind, lightning, rain) Appropriate standards may include:

Australian Standards industry standards (where applicable) legislation manufacturer specifications

Communications methods may include:

appropriate worksite protocol hand signals listening questioning to confirm understanding signage verbal and non-verbal language written instructions

Procedures may include: industry operating procedures manufacturer guidelines, instructions, specifications or checklists workplace procedures (work instructions, operating procedures,

checklists) Pre-start operational checks include:

approved modifications and/or attachments fitted to manufacturer specifications (e.g. as per forklift or attachment data plate) are identified

checks for adaptations or modifications outside manufacturer specifications (e.g. not listed on the forklift or attachment data plate) are carried out

external visual check including, evidence of damage, leaks, visual evidence of structural weaknesses (including paint separation or stressed welds) is carried out

forklift attachment is checked for security forklift data plate fitted and interpreted logbook, handbook or operating manuals available maintenance logbook/records checked safety devices where fitted

Post-start operational checks include one or more of the following:

attachment movements and control functions are smooth and comply with operating requirements

hazard warning systems (for example lights and horns), are functional

steering, transmission and brake functions comply with operating requirements

Hazard prevention/control measures may include:

adequate illumination barricades and traffic control disconnected power excavation safeguards insulated powerlines movement of obstructions pedestrian control (barricades, signs, etc.) personal protective equipment (PPE) safety observer used inside exclusion zone safety tags on electrical switches/isolators

Unplanned and/or unsafe situations include one or more of the following:

environmental condition failure of equipment (e.g. hydraulic system) failure/loss of control (e.g. brakes and steering)


Shutdown includes one or more of the following:

appropriate transmission/gear is selected for parking (relevant to transmission type)

batteries are connected to the charger (if applicable) engine power is turned off ensuring access ways are clear fork arms are correctly positioned (tips down, tilted forward,

lowered to ground) hand/parking brake is applied identifying and segregating defective equipment and reporting to

authorised personnel ignition key is removed (if applicable) liquid petroleum gas (LPG) gas cylinder valve is shut off (where

fitted) parking in a suitable location away from dangerous areas securing equipment against unauthorised operation securing the site

Compliance with relevant permit condition requirements from electrical supply authority include:

adequate illumination disconnected power excavation safeguards insulated electric lines maintaining safety observer zone movement of obstructions pedestrian control (barricades, signs, etc.) power disconnection or compliance with electrical supply

authority requirements preserving limits of approach safety tags on electrical switches/isolators using safety observer inside exclusion zone using personal protective equipment

Other specific hazards include:

tidal areas chainsaws pressure washers dangerous materials

Traffic management plan procedures and requirements include:

traffic controllers no parking areas exclusion zones walkways insulated electric lines and power disconnected

Problems and equipment faults, and implementing appropriate response procedures to unplanned and/or unsafe situations include:

contact with overhead electrical conductors damage caused by contact with obstructions environmental conditions including wind, lightning, storms, water

on ground failure of controls illness of personnel loss of power

Definition for: failure of equipment during forklift truck operations

the equipment = attachments fitted to the forklift equipment = part of the load that is supporting the load e.g.

bulker bag splitting or liquid container leaking, or pallet breaking


other equipment = in the workplace that may fail e.g. traffic lights, buzzers, infra-red beams, etc.

TLILIC0004 Licence to operate an order picking forklift truck Hazards include: environmental conditions (e.g. wind, lightning, rain)

ground conditions (e.g. condition of surface, slopes) order picking forklift instability (e.g. overloading, poor load

placement, irregular loads) other specific hazards (e.g. falling from platform, dangerous

materials) overhead hazards (e.g. powerlines, service pipes) traffic (e.g. pedestrians, vehicles, other plant)

Appropriate standards include:

Australian Standards codes of practice industry standards (where applicable) legislation manufacturer specifications

Forklift includes: powered industrial truck of a type where the operator's control arrangement is incorporated with the load carriage/lifting media, and elevates with it

Communication methods include:

hand signals listening questioning to confirm understanding, and appropriate worksite

protocol signage verbal and non-verbal language written instructions

Procedures include: industry operating procedures manufacturer guidelines, instructions, specifications or checklists workplace procedures (work instructions, operating procedures,

checklists) Signage and labels include one or more of the following:

control labels forklift data plates/labels forklift warning decals

Pre-start up checks include: approved modifications and/or attachments are fitted to manufacturer specifications (e.g. as per order picking forklift data plate)

battery charge checks checks for adaptations or modifications outside manufacturer

specifications (e.g. not listed on the order picking forklift data plate) are made

evidence of damage, leaks, visual evidence of structural weaknesses (including paint separation or stressed welds) is sought through an external visual check

fluid checks logbook, handbook or operating manuals are available order picking forklift data plate is fitted and interpreted records are updated as required safety devices/alarms are fitted and operational safety equipment checks


Post-start operational checks include:

checks of the order picking forklift truck and equipment to ensure:

control functions are smooth and comply with operating requirements

hazard warning systems (for example lights and horns) are functional

start-up is to procedures Safety devices may include: deadman switch

emergency descent device (hydraulic) flashing lights reversing beepers safety gates and interlocks

Hazard prevention/control measures include:

adequate illumination bridging plates disconnected power insulated powerlines movement of obstructions pedestrian barricades personal protective equipment (PPE) safety observer used inside exclusion zone safety tags on electrical switches/isolators traffic barricades and control

Safety equipment may include but is not limited to:

appropriate attachment point harnesses lanyard

Unplanned and/or unsafe situations may include but are not limited to:

environmental conditions (e.g. wind, lightning, storms, etc.) failure of equipment (e.g. hydraulic system) failure/loss of control (e.g. brakes and steering)

Shutdown includes: batteries are connected to the charger (if applicable) brakes and motion locks are applied (where applicable) forks are lowered to the ground ignition key is removed (if applicable) motor power is turned off order picking forklift is secured against unauthorized movement

Overhead hazards include: electric lines service pipes doorways roof beams lights fixed structures

TLILIC0005 Licence to operate a boom-type elevating platform boom Compliance with relevant permit condition requirements from electrical supply authority include:

adequate illumination disconnected power excavation safeguards insulated electric lines maintaining safety observer zone movement of obstructions pedestrian control (barricades, signs, etc.)


power disconnection or compliance with electrical supply authority requirements

preserving limits of approach safety tags on electrical switches/isolators using safety observer inside exclusion zone using personal protective equipment (PPE)

Other specific hazards include:

tidal areas chainsaws pressure washers dangerous materials

Traffic management plan, procedures and requirements include:

traffic controllers no parking areas exclusion zones walkways insulated electric lines and power disconnected

Problems and equipment faults, and implementing appropriate response procedures to unplanned and/or unsafe situations include:

contact with overhead electrical conductors damage caused by contact with obstructions environmental conditions including wind, lightning, storms, water

on ground failure of controls illness of personnel loss of power

Procedures for shutting down a boom type elevating work platform (EWP) in accordance with manufacturer requirements and workplace procedures include:

activating E-Stop and switching off machine according to manufacturer requirements

checks for leaks/damage/dents conducting procedures for isolating fuel source as per

manufacture instructions connecting relevant new fuel source to EWP using appropriate

PPE ensuring access ways are clear folding boom/s and jib into the relevant park position idling engine to stabilise temperature isolating work platform controls or positioning as required applying relevant locking pins or tie down devices (where fitted) removal of harness, lanyard and equipment from platform removing key from ignition retraction of boom/s and jib retraction of outriggers securing equipment in accordance with manufacturer

requirements and workplace requirements against unauthorised operation

securing site TLILIC0010 Licence to operate a slewing mobile crane up to 20 tonnes Definition for Rated Capacity (RC) of the crane

the crane’s rated capacity is the maximum weight that it can lift in each configuration required for the work task

Definition for dynamic load dynamic loads are time dependent (sic. on motion) and can be accelerating or deaccelerating, e.g. live load, water tank, bulk bag suspended from attachment hook, etc.


For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: SafeWork Australia: General Guide to Industrial Lift Trucks)

Overhead hazards include: electric lines service pipes other plant vegetation (trees) fixed structures

Weather conditions include: wind lightning rain extreme heat Ultra Violet (UV) exposure

Definition for an asymmetric load

an object with an off-centre centre of gravity due to the object's irregular shape and/or composition

Problems and appropriate response procedures to unplanned and/or unsafe situations and environmental conditions include:

wind, lightning and storms failure of equipment including hydraulic system failure/loss of control including brakes and steering obstacles and obstructions unusual or difficult terrains

TLILIC0011 Licence to operate a reach stacker greater than 3 tonnes capacity Assessment of suitability of planned route for reach stacker and path is in accordance with traffic management plan and must consider the following:

clear of obstacles clear of personnel free of ramps or inclines

Problems and equipment faults, and application of appropriate response procedures to unplanned and/or unsafe situations include:

checking for any abnormal instrument readings/warnings, lights and noise/operation

failure of equipment including hydraulic system failure/loss of control including brakes and steering ground suitability including backfilled rough uneven ground and

soft soils obstacles and obstructions rail car/road transport moving unannounced while

loading/discharging structural integrity unusual or difficult terrains

TLILIC0013 Licence to operate a slewing mobile crane up to 60 tonnes Definition for Rated Capacity (RC) of the crane




For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: SafeWork Australia: General Guide to Industrial Lift Trucks)


Weather conditions include: wind lightning rain extreme heat Ultra Violet (UV) exposure





TLILIC0014 Licence to operate a slewing mobile crane up to 100 tonnes Definition for Rated Capacity (RC) of the crane



For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: Safe Work Australia: General Guide to Industrial Lift Trucks)


Weather conditions include: wind lightning


rain extreme heat Ultra Violet (UV) exposure





TLILIC0015 Licence to operate a slewing mobile crane over 100 tonnes Definition for Rated Capacity (RC) of the crane



For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: Safe Work Australia: General Guide to Industrial Lift Trucks)


Weather conditions include: wind lightning rain extreme heat

untraviolet (UV) exposure Definition for an asymmetric load




TLILIC2014 Licence to drive a light rigid vehicle Light rigid vehicle includes one of the following:

rigid bus with less than or equal to 8 tonnes GVM or seats more than 12 adults, including driver

rigid truck above 4.5 tonnes GVM but less than or equal to 8 tonnes GVM


Vehicle handling procedures include:


Pre-operational inspections and equipment checks include:

brakes checking and topping up fluid levels checking: operation of vehicle lights and indicators tyre pressures visually checking vehicle

TLILIC2015 Licence to drive a medium rigid vehicle Medium rigid vehicle includes one of the following:

two axle bus above 8 tonnes GVM two axle rigid truck, not being a prime mover, above 8 tonnes

GVM Vehicle handling procedures include:


Pre-operational inspections and equipment checks may include:

brakes checking and topping up fluid levels checking:

o operation of vehicle lights and indicators o tyre pressures o visually checking vehicle

TLILIC2016 Licence to drive a heavy rigid vehicle Vehicle handling procedures may include:



animals and objects on road brakes faulty: fire in vehicle flooded sections of road foggy conditions leaking fuel


oil on road parked vehicles on road pedestrians crossing road steering mechanism on vehicle wet and iced roads windy sections of road

Traffic and road conditions may include:

negotiating a range of more complex traffic infrastructure (such as roundabouts, traffic lights, stalemate intersections, railway level crossings)

on open or private roads including roads with moderate inclines and declines

operations conducted during the day or night typical weather conditions while at a client workplace or worksite while at a depot, base or warehouse



TLILIC3017 Licence to drive a heavy combination vehicle Heavy combination vehicle includes one of the following:

heavy rigid vehicle towing a trailer - trailer must have at least two axles and a GVM of 12 tonnes or more

prime mover with a minimum of three axles and a semi-trailer with a minimum of two axles - vehicle must have a GCM rating of at least 24 tonnes




brakes checking and topping up fluid levels checking:

o operation of vehicle lights and indicators o tyre pressures o visually checking vehicle

TLILIC3018 Licence to drive a multi combination vehicle Multi-combination vehicle includes one of the following:

heavy combination B-double rated vehicle at least 22 metres in length with more than one trailer, which has all pertinent documentation permits etc.

three axle prime mover with an A and B trailer each with bogie axles






M: Training and Assessment

TLIM4001 Develop safe car driving behaviours in others


road transport law, for example: o equal opportunity legislation in relevant state or territory o legislation and related regulations applicable to driving and

using motor vehicles in relevant state or territory o motor vehicle driver learner permit, driver licence



o workplace relations legislation in relevant state or territory Safe driving principles include:

abiding by the road laws appropriate navigational skills, including ability to plan a trip correct driving position implications of unsafe driving behaviours importance of cooperation with other road users importance of motivation to driving safely, which includes values,

emotions and personal needs management of fatigue, alcohol, drugs and medication requirements of safe driving road safety issues rules and regulations applicable to safe driving safe driving policies

Principles behind low-risk driving include:

beliefs about low-risk driving factors contributing to the formation of opinions human psychological and physiological aspects road safety issues specific factors that constitute an actual risk of a collision

Characteristics of clients may include information in relation to:

age (within regulatory guidelines) client motivation client's capacity to self-monitor own learning and driving


driving experience, including learner driver, mature age driver being re-tested, overseas driver and experienced driver being rehabilitated after an accident

educational background and general knowledge effects of prior and current learning gender individual learning styles novice driver's beliefs about capacity for learning to drive, i.e.

their self-efficacy social and economic background with diverse attitudes


oral, aural or signed communication written communication

Factors that affect client's progress may include:


decision making skills in a range of driving situations effects of previous and current learning external expectations of client performance, e.g.

parents/guardians level of confidence optimism bias (tendency to view negative incidents such as road


self-esteem and peer pressure on client Resources may include: dual control vehicle

enterprise/industry operating procedures funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements





Training delivery and driving may be undertaken in/at:

a range of vehicle types a range of weather conditions a simulated environment controlled or open environments day or night open roads, e.g. freeways, main and busy roads, country roads

and suburban roads restricted spaces


Training delivery methods and practice may include:

coaching while driving combination of the above commentary driving demonstrations explanations facilitation of small group discussions instructor promotion of forms of self-awareness, i.e. self-efficacy

and self-monitoring by novice driver mentoring problem solving

Training sessions may include:

one-to-one demonstration small group demonstration (2 to 6 persons)

Training assessment may include:

affective, e.g. satisfaction with the program cognitive, e.g. knowledge and skills gain modification of techniques based on client feedback, e.g. by use

of client feedback sheets psychomotor skills, e.g. ability to change gear smoothly

Training support may include:

language and literacy specialists trainers, teachers and assessors training and assessment partners

Variables for achieving competency may include:

participant characteristics resources, e.g. time, location, space, people and costs


company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures and checklists record of clients' driving skills, knowledge and abilities standards and certification requirements

TLIM4002 Develop safe heavy vehicle driving behaviours in others


road transport law, for example: o equal opportunity legislation in relevant state or territory o heavy vehicle driver learner permit, driver licence


o legislation and related regulations applicable to driving and using heavy vehicles in relevant state or territory


o workplace relations legislation in relevant state or territory Safe driving principles include:

abiding by the road laws appropriate navigational skills, including ability to plan a trip correct driving position implications of unsafe driving behaviours importance of cooperation with other road users importance of motivation to driving safely, which includes values,

emotions and personal needs management of fatigue, alcohol, drugs and medication requirements of safe driving road safety issues


rules and regulations applicable to safe driving safe driving policies

Principles behind low-risk driving include:

beliefs about low-risk driving factors contributing to the formation of opinions human psychological and physiological aspects road safety issues specific factors that constitute an actual risk of a collision


age (within regulatory guidelines) client motivation client's capacity to self-monitor own learning and driving driving experience, including learner driver, mature age driver

being re-tested, overseas driver and experienced driver being rehabilitated after an accident

educational background and general knowledge effects of prior and current learning gender individual learning styles novice driver's beliefs about capacity for learning to drive, i.e.

their self-efficacy social and economic background with diverse attitude





decision making skills in a range of driving situations effects of previous and current learning external expectations of client performance, e.g.



self-esteem and peer pressure on client Resources may include: dual control vehicle

enterprise/industry operating procedures funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements




age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs


those requiring refresher training Training delivery and driving may be undertaken in/at:

a range of vehicle types a range of weather conditions a simulated environment controlled or open environments day or night open roads, e.g. freeways, main and busy roads, country roads



coaching while driving combination of the above commentary driving demonstrations explanations facilitation of small group discussions instructor promotion of forms of self-awareness, i.e. self-efficacy

and self-monitoring by novice driver mentoring problem solving







language and literacy specialists trainers, teachers and assessors training and assessment partners




company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures and checklists record of clients' driving skills, knowledge and abilities standards and certification requirements

TLIM4003 Develop safe motorcycle riding behaviours in others


road transport law, for example: equal opportunity legislation in relevant state or territory legislation and related regulations applicable to riding and using

motorcycles in relevant state or territory motorcycle rider learner permit, rider licence requirements and

issue procedures applicable in relevant state or territory work health and safety (WHS)/occupational health and safety

(OHS) legislation in relevant state or territory workplace relations legislation in relevant state or territory

Safe riding principles include:

abiding by the road laws appropriate navigational skills, including ability to plan a trip


correct riding position implications of unsafe riding behaviours importance of cooperation with other road users importance of motivation to riding safely, which includes values,

emotions and personal needs management of fatigue, alcohol, drugs and medication requirements of safe riding road safety issues rules and regulations applicable to safe riding safe riding policies

Principles behind low-risk riding include:

beliefs about low-risk riding factors contributing to the formation of opinions human psychological and physiological aspects road safety issues specific factors that constitute an actual risk of a collision


age (within regulatory guidelines) client motivation client's capacity to self-monitor own learning and riding educational background and general knowledge effects of prior and current learning gender individual learning styles novice rider's beliefs about capacity for learning to ride, i.e. their

self-efficacy riding experience, including learner rider, mature age rider being

re-tested, overseas rider and experienced rider being rehabilitated after an accident

social and economic background with diverse attitudes Communication may include:



causal attribution (explains that a rider's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)

decision making skills in a range of riding situations effects of previous and current learning external expectations of client performance, e.g.


accidents as unlikely to happen to them; overestimation of riding ability; and underestimation of accident risk)

self-esteem and peer pressure on client Resources may include: enterprise/industry operating procedures

funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements






Training delivery and riding may be undertaken in/at:

a range of motorcycle types a range of weather conditions a simulated environment controlled or open environments day or night open roads, e.g. freeways, main and busy roads, country roads



coaching while riding (an individual rider or a group of riders, in a public street and off-street training environments)

combination of the above commentary riding demonstrations explanations facilitation of small group discussions instructor promotion of forms of self-awareness, i.e. self-efficacy

and self-monitoring by novice rider mentoring problem solving working in a team with other instructors







language and literacy specialists training and assessment partners trainers, teachers and assessors




company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures and checklists record of clients' riding skills, knowledge and abilities standards and certification requirements

TLIM4004 Mentor individuals or small groups


Mentoring needs may include:

industry/enterprise or other performance competency standards industry/workplace mentoring processes and practices organisational business plans that identify skill development

requirements results of mentoring needs analyses operating and/or other workplace procedures


assessors consultative committees managers/employers mentoring and assessment coordinators mentoring participant/s representative government regulatory bodies team leaders/supervisors/technical experts union/employee representatives

Mentoring delivery methods and practise opportunities may include:

demonstrations experiential learning explanations group work job rotations on-the-job problem solving and decision making peer mentoring presentations problem solving combination of the above

Mentoring participant/s needs may include:

age cultural, language and educational background gender language, literacy and numeracy needs level of confidence and self-esteem physical ability previous learning, training, coaching, mentoring or assessment


Resources may include: enterprise/industry operating procedures finances/costs location personnel materials and equipment time work health and safety (WHS)/occupational health and safety

(OHS) other workplace requirements



O: Security


TLIO0001 Undertake emergency response action to a security threat Operations may be conducted:


Customers may be: internal or external Hazards may include: dust and vapours

firearm handling hazardous or dangerous materials humidity, air temperature persons with felonious intent uneven ground, steps, road surfaces vehicular and pedestrian traffic


clients management other employees and supervisors other professional or technical staff police private security personnel public sector security personnel security consultants

Incidents may include: actual or potential breaches of security arrangements Communication may include:





firearms gloves safety headwear and footwear two-way radios




competency standards and training materials emergency procedures job specifications material safety data sheets quality assurance procedures relevant manufacturer specifications standards and certification requirements supplier and/or client instructions workplace procedures and policies


licensing and permits for firearms and security occupations licensing requirements for driving and carrying particular classes

of goods


relevant Australian Standards and certification requirements relevant state/territory firearms legislation relevant state/territory privacy legislation relevant state/territory road rules and traffic acts state/territory work health and safety (WHS)/occupational health

and safety (OHS) regulations and legislation, including manual handling regulations

TLIO0002 Apply and monitor workplace security procedures

Work may be conducted:


Workplaces may comprise: large, medium or small worksites Customers may be: internal or external Work may be conducted in: controlled or open environments


Hazards may include: chemicals and hazardous or other dangerous materials dust and vapours humidity, air temperature lighting conditions movements of equipment, goods, and materials noise vehicular traffic and pedestrians

Security procedures for high value goods may include:

goods to be secured are tallied identification codes/marks/numbers identified and recorded reporting of shortages and damage storage location matches product characteristics including fire

risks, weather damage or requirements workplace Recording procedures for the receipt/delivery of cargo/freight/mail etc. may include:

cargo/freight/mail documentation cargo/freight/mail, including marks/numbers/identification codes carrier and vehicle registration gate pass and time of exit number of pallets


customs clearance export receival advice gate pass clearance

Depending on workplace context, authorised personnel seeking entry to terminal/wharf/workplace may include:

carriers contractors contractors customs employees of related industries official representatives port authority relevant government departments and agencies responsible for

enforcing Australian quarantine laws shipping agents site visitors union representatives


work crews Personal protective equipment (PPE) may include:






Surveillance areas may include:

buildings, gates and perimeter fence customers, visitors and contractors are safe monies, premises and equipment are secure personnel and property are authorised to be in a secured area


Australian and international codes of practice and regulations relevant to the secure transfer of cargo/freight/mail/parcels including Australian Dangerous Goods (ADG) Code

award, enterprise bargaining agreement or other industrial arrangements

codes of practice, including Codes of Practice for Manual Handling and the Industry Safety Code

competency standards and training materials dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) emergency procedures goods identification numbers and codes HAZCHEM chart/SDS/MSDS induction documentation job specifications and procedures manifests, consignment notes, bar codes, and container

identification/serial number quality assurance procedures safety observation feedback program supplier and or/client instructions' workplace policies, operating procedures and practices


Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Code


o Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code


o Australian and international codes for transporting explosives licence, patent or copyright arrangements


export/import/quarantine/bond requirements marine orders relevant codes and regulations for the transfer of

cargo/freight/mail relevant state/territory work health and safety



TLIO0003 Follow security procedures when working with goods and cargo

Transport and logistics enterprises may involve:

aviation freight forwarding and customs broking maritime multimodal transport and logistics rail transport road transport stevedoring warehousing and distribution

Work may be conducted: in a range of work environments by day or night, including in large, medium or small transport terminals and storage facilities and on vehicles, trains, aircraft and vessels

Security procedures may be aimed at preventing or identifying:

acts or threats of terrorism assault carriage or storage of prohibited goods extortion fraud hijacking of a vehicle, train, aircraft or vessel persons trespassing on security zones and restricted areas pillage, theft and interference with cargo, goods and mail smuggling of goods the carriage of improvised explosive devices in cargo and mail vandalism and graffiti

Security measures may include:

access control into and out of restricted security areas bag check points escorts for visitors in restricted areas explosives trace detection (ETD) screening of passengers,

baggage, cargo and goods locked doors, gates and fences


recording of carrier and vehicle registration details at gates and checkpoints

screening of passengers using hand-held and walk through magnetometers

security guards at access points and gates to secured areas use of ID cards use of personal electronic access cards video surveillance equipment X-ray screening of baggage, cargo and goods




eye and ear protection gloves high visibility clothing safety headwear and footwear two-way radios




Australian and international codes of practice and regulations relevant to the secure transport of passengers and the transfer and storage of cargo and goods


Australian transport security legislation and regulations dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) manufacturer specifications for equipment operations manuals, job specifications and induction

documentation signs and instructions pertaining to security matters supplier and/or client instructions tickets, labels, manifests, bar codes, and container

identification/serial numbers (as applicable) workplace security program and related policies and procedures workplace operating procedures and policies


Australian and international codes of practice and regulations relevant to the secure transport of passengers and the transfer and storage of cargo and goods



Australian transport security legislation and regulations export/import/quarantine/bond regulations relevant state/territory work health and safety


TLIO1002 Follow security procedures when working with passengers and personnel

Transport and logistics enterprises may involve:

aviation freight forwarding and customs broking maritime multimodal transport and logistics rail transport road transport warehousing and distribution

Work may be conducted: at international airports, domestic airports, regional airports and remote airfields

in a range of work environments by day or night in large, medium or small transport terminals and storage

facilities on vehicles, trains, aircraft and vessels

Security procedures may be aimed at preventing or identifying:

acts or threats of terrorism assault carriage or storage of prohibited goods extortion fraud hijacking of a vehicle, train, aircraft or vessel persons trespassing on security zones and restricted areas smuggling of goods the carriage of improvised explosive devices unauthorised airside access at security-controlled airports and

airfields vandalism and graffiti

Security measures may include:

access control into and out of restricted security areas bag check points escorts for visitors in restricted areas explosives trace detection (ETD) screening of passengers,

workplace personnel and visitors locked doors, gates and fences recording of carrier and vehicle registration details at gates and

checkpoints screening of passengers, workplace personnel and visitors using

hand-held and walk through magnetometers security guards at access points and gates to secured areas use of ID cards use of personal electronic access cards video surveillance equipment X-ray screening of passengers, workplace personnel and visitors





eye and ear protection gloves high visibility clothing safety glasses safety headwear and footwear two-way radios




Australian and international codes of practice and regulations relevant to the secure transport of passengers

Australian transport security legislation and regulations manufacturer specifications for equipment operations manuals, job specifications and induction

documentation signs and instructions pertaining to security matters supplier and/or client instructions workplace security procedures and related policies and

procedures workplace operating procedures and policies


Australian and international codes of practice and regulations relevant to the secure transport of passengers

Australian transport security legislation and regulations export/import/quarantine regulations relevant state/territory work health and safety


TLIO2003 Undertake loading and unloading in a designated secured environment



Customers may be: internal or external Hazards may include: contamination of, or from, materials being handled

dust and vapours firearm handling hazardous or dangerous materials humidity, air temperature persons with felonious intent uneven ground, steps, road surfaces vehicular and pedestrian traffic



clients management other employees and supervisors other professional or technical staff police private security personnel public sector security personnel security consultants

Consignment risk may include:

loss through negligence other theft staff fidelity



Security systems/devices may include:

access control systems alarm systems ATM vaults surveillance cameras time delay devices two key safes VCRs

Secured environment may be:

on or off normal site of operations








competency standards and training materials emergency procedures job specifications safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures relevant manufacturer specifications standards and certification requirements supplier and/or client instructions workplace procedures and policies


licensing and permits for firearms and security occupations licensing requirements for driving and carrying particular classes

of goods relevant Australian Standards and certification requirements


relevant state/territory firearms legislation relevant state/territory privacy legislation relevant state/territory road rules and traffic acts state/territory work health and safety (WHS)/occupational health

and safety (OHS) regulations and legislation, including manual handling regulations

TLIO3004 Conduct control procedures for transferring explosives and dangerous/hazardous/high risk goods





Transfer of dangerous goods/ hazards substances and high-risk goods may require:

special precautions and handling procedures as specified by the manufacturer


contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials ignition sources noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components


gloves high visibility clothing mask or respirator and breathing apparatus safety glasses safety headwear and footwear


descriptions for explosives and dangerous goods/hazards substances and high-risk goods (i.e. class, and division, shipping name, UN number, current Australian Dangerous Goods (ADG) declarations, safety data sheets (SDS)/material safety data sheets (MSDS), etc.)

Emergency Procedure Guide Initial Emergency Response Guide


additional gear and equipment ADG declarations authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures


specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)


industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, other maintenance, professional or technical staff










codes of practice including the ADG Code, Australian Explosives Code, relevant Australian Standards, code of practice for manual handling and the Industry Safety Code

competency standards and training materials emergency procedures goods identification numbers and codes, including Australian

Marine Orders and the International Maritime Dangerous Goods (IMDG) Code markings and HAZCHEM signs

manifests, bar codes, goods and product identification manufacturer specifications, instructions and labelling advice

including material safety data sheets operations manuals, job specifications and induction

documentation quality assurance procedures relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of explosives

and dangerous/hazardous/high risk goods Applicable regulations and legislation may include:

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes



o IMDG Codes o International Air Transport Association (IATA) Dangerous

Goods Regulations (DGR) equal opportunity and affirmative action legislation equal opportunity legislation relevant Australian Standards for the types of explosives and

dangerous/hazardous/high risk goods concerned relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations workplace relations regulations

TLIO3012 Manage disruptive and/or unlawful behaviour

Operations may be conducted in:


Customers may be: internal or external Facilities and transportation units may include:

amenities buses/coaches cafeterias carriages depots/other transport facilities stations/interchanges/stops ticket offices toilets

Problems may include arguments drunken behaviour fare evasion graffiti hostilities lack of compliance with no smoking signs lack of compliance with transport regulations physical abuse verbal abuse

Equipment may include: alarms security mirrors security services (internal or external) video/audio equipment warning lighting

Contingency processes may involve:

assistance from other staff if necessary notification of external agencies where necessary e.g. police,

security guards etc. Customer safety surveillance may include:

automatic camera monitoring foot patrol local and remote monitoring vehicle patrol



customers management other employees and supervisors police private and public sector security personnel security consultants




company procedures enterprise procedures established procedures workplace procedures





codes of practice and regulations concerning transport security competency standards and training materials conflict resolution documentation documentation and records of security breaches emergency response procedures job specifications organisation insurance requirements quality assurance procedures relevant manufacturer specifications for equipment used reports of incidents rules and regulations in regard to disruptive/unlawful behaviour standards and certification requirements workplace procedures, regulations, guidelines practices and

policies Applicable regulations and legislation may include:

licensing and permits for firearms and security occupations relevant Australian Standards and certification requirements relevant state/territory firearms legislation relevant state/territory privacy legislation relevant state/territory road rules and traffic acts state/territory work health and safety (WHS)/occupational health

and safety (OHS) regulations and legislation concerning transport security

TLIO5005 Plan and manage security procedures for the enterprise

Work may be undertaken: in various work environments in the warehousing, storage, transport and distribution industries




by day or night



Security may be provided: by internal or contract staff Security coding for the identification of assets may include:

assets register (coded and labelled) stocktakes

Regular insurance assessments may include:

conditions of insurance insurance assessment of premises monitoring insurance requirements

Work organisation procedures and practices may include:

financial/administrative procedures security procedures



internal and contract security staff management other employees and supervisors other professional or technical staff police relevant authorities, government departments and institutions security consultants


electronic data interchange (EDI) email fax mail mobile and fixed phones oral, aural or signed communications radio





codes of practice and regulations relevant to the planning and management of security procedures

communications technology equipment and/oral, aural or signed communications


documentation of physical protection facilities emergency procedures insurance notes and information quality assurance plans, data and document control


quality assurance standards and procedures relevant competency standards and training materials security programs operations manuals, job specifications and

procedures and induction documentation supplier and/or client instructions workplace security procedures and policies



licence, patent or copyright arrangements regulations and codes of practice relevant to the planning and

management of security procedures relevant Australian Standards and certification requirements relevant state/territory WHS/OHS and environmental protection



TLIO5006 Plan and manage security procedures for transferring and transporting dangerous goods



by day or night



Indications of potential security risks may include:

consignment displays evidence of having been tampered with consignment in unusual position consignment is unsealed consignment presents a potential fire hazard loose goods in the consignment signs of possible security breaches

Plans for dangerous goods transfer/loading operations may encompass consideration of:

approved transfer site customer requirements emergency/incident procedures permitted ullage and filling ratios and/or carrying capacities positioning of vehicle safe operating procedures segregation and/or storage requirements specification of required personal protection and emergency

equipment specification of required transfer equipment/assemblies

Planning processes may require:

application of problem solving and contingency management skills


Security arrangements may be:

routine or established for particular purposes

Classes of dangerous goods are as:

defined in the respective Australian Codes

Standard placarding, marking and signage for identified dangerous goods are as:

required in the respective Australian codes, including HAZCHEM codes

Hazards may include: contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials/goods ignition, fire and explosion noise, light, energy sources service lines spill, leakages, ruptures stationary and moving machinery, parts or components




additional gear and equipment authorities and permits communications equipment hours of operation incident/accident/breakdown procedures noise restrictions site restrictions and procedures specialised lifting, transfer and/or handling equipment use of safety and personal protective equipment (PPE)


contractors dangerous goods and work health and safety (WHS)/occupational

health and safety (OHS) specialists employees, supervisors and managers equipment manufacturer and suppliers industrial relations specialists other professional or technical staff regulatory authorities and internal and external emergency

services suppliers, potential customers and existing clients


electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio


face mask and respirators gloves high visibility clothing


safety clothing safety glasses safety headwear and footwear two-way radios




Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances



emergency procedures goods identification numbers and codes, including Australian

Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs


manufacturer specifications, instructions and labelling advice, including safety data sheets (SDS)/material safety data sheets (MSDS)


quality assurance plans, data and document control quality assurance and customer service standards and

procedures relevant Australian Standards, criteria and certification

requirements relevant codes of practice, including the ADG Code, the


relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options supplier and/or client instructions workplace operating procedures, maintenance schedules and

policies Applicable procedures and codes may include:

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian and international codes for transporting

explosives o IMDG Codes



equal opportunity legislation equal opportunity, equal employment opportunity and

affirmative action legislation patent or copyright arrangements regulations and codes of practice related to loading/unloading of

goods and manual handling including relevant road rules and mass and loading regulations

relevant Australian Standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation transport licence or permit requirements and associated mass

and loading regulations

TLIO5017 Manage security of storage facilities


conditions of insurance insurance assessment of premises monitoring insurance requirements

Security coding for the identification of assets may include:

assets register (coded and labelled) stocktakes

Worksite environment may involve:

large, medium and small workplaces security may be provided by internal or contract staff single and multi-site location twenty-four-hour operation







management and union representatives other employees and supervisors police relevant authorities and institutions relevant authorities, government departments and institutions security consultants


suppliers of security equipment Documentation and records may include:


documentation of physical protection facilities insurance notes and information relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations security programs operations manuals, job specifications and

procedures and induction documentation supplier and/or client instructions workplace policies and procedures related to Australian

Dangerous Goods (ADG) code Applicable legislation and regulations may include:

relevant planning and management of security procedures within a workplace



TLIO5018 Manage compliance with customs excise









client instructions customs and related legislation dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) (where applicable) relevant Australian Standards and certification requirements

dumping commodities register internal documentation used for border clearance functions manifests, cartnotes, delivery notes, special clearances,

consignment notes, authorised weighbridge certificates, and special clearances

other regulatory requirements pertaining to border clearance functions


regulations and codes of practice relevant to Australian Dangerous Goods (ADG) code, including safe working and local authority regulations and procedures

relevant sections of the Australian Customs Manual relevant WHS/OHS and environmental protection regulations workplace procedures and policies



Australian Customs Tariff Act 1995 workplace relations regulations

TLIO5020 Advise on and manage security and safety in international freight transport

International freight transport includes:


Work may be undertaken: in various work environments in the international freight transport supply chain including the freight forwarding organisation


by day or night in any weather conditions

Worksite environment may involve:

different time zones large, medium and small workplaces single and multi-site location both in Australia and overseas twenty-four-hour operation

Security services may be provided:

by internal or contract staff by other suitably qualified personnel in the supply chain such as

in warehouses, distribution centres, seaports, airports, freight terminals, transit points, vessels, aircraft and road and rail vehicles

Security risks that may occur during an international freight forwarding project include but are not limited to:

breaches of security (e.g. tampering with locks, packaging etc.) fraud revolution terrorism theft and pilfering war

Safety risks that may occur during an international freight forwarding project include but are not limited to:

damage to the cargo explosion or fire faulty packaging, loading or stowage of cargo incorrect handling of cargo injury to workers or members of the public arising from an

accident during the handling or transport of the international freight

leaks of dangerous gases, powders, biological agents and liquids natural disasters (e.g. flood, fire, storm, tsunami, earthquake etc.) transport accident use of inappropriate or faulty cargo handling equipment


conditions of insurance insurance assessment of premises


monitoring insurance requirements Work organisation procedures and practices may include:

financial/administrative procedures freight forwarding procedures safety procedures security procedures



websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, government agencies responsible for transport security etc.






industrial relations, security and safety work health and safety (WHS)/occupational health and safety (OHS) specialists

internal and contract security and safety staff management other employees and supervisors other professional or technical staff police and emergency services relevant authorities, government departments and institutions security and safety consultants


Australian and international codes of practice, conventions and regulations relevant to the planning and management of international freight transport security and safety


communications technology equipment and/oral, aural or signed communications

customer service and quality assurance standards and procedures

documentation of physical protection facilities emergency procedures insurance notes and information job specifications and procedures and induction documentation relevant competency standards and training materials security and safety programs and related operations manuals


supplier and/or client instructions workplace security and safety procedures and policies


Australian and international regulations, conventions and codes of practice for the safe and secure international transport of freight





financial transactions

P: Administration and Finance

TLIP2014 Capture records into a records keeping system


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:


Records may include: a number of simple series; form-based records (e.g. financial or personnel transactions with limited range of activities in the records)

a simple records series (single disposal class in disposal authority)

action that is either complete or includes sentencing that may be part of the capture process

media that is paper-based, electronic or other format The record capturing process is:

conducted as part of records management activities with the operator using discretion and judgement within established procedures

Operating environment may include:

a sentencing process encompassing review with team procedures ensuring consistency

operating under supervision working as a team effort working solo


debris on floor dust, chemicals and vapours electrical equipment faulty equipment faulty racking height and reach implications of storage facilities


humidity, air temperature, radiant heat noise, light, energy sources pests poorly stacked records or boxes stationary and moving equipment, parts and materials


gloves high visibility clothing protective clothing safety glasses safety headwear and footwear

WHS/OHS requirements include:

elimination/control of hazards machine guarding machine isolation manual handling protective clothing

TLIP2017 Maintain control of records




Records may be: paper or electronically-based Storage requirements may include records in various modes such as:

audio CD-ROM computer disks and reels film microfiche paper-based

The record control process is:

conducted as part of records management activities with the operator using discretion and judgement within established procedures

Record information to be updated may come from:

action officers file transfer slips requests results of file audit supervisor user

Standard reports prepared from the record keeping system may include:

daily correspondence overdue action reports resubmits for following day statistics

Those requiring copies of staff/user lists may include:

managers of record keeping areas those undertaking classification and capture



elimination/control of hazards manual handling protective clothing


barcode readers electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems




customers/clients industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff suppliers and contractors union representatives workplace personnel including supervisors and managers


debris on floor dust and vapours electrical equipment faulty equipment faulty racking height and reach implications of storage facilities humidity, air temperature, radiant heat noise, light, energy sources poorly stacked records or boxes stationary and moving equipment, parts and materials






emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for records management relevant Australian or international standards pertaining to

records management relevant regulations including the privacy and confidentiality

requirements


standards and certification requirements storage specifications and requirements supplier and/or client instructions


freedom of information regulations privacy and confidentiality legislation and regulations relevant Australian Standards relating to records management relevant codes and regulations pertaining to records

management relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,


TLIP2018 Provide information from and about records




Records may be: paper or electronically-based Storage requirements may include records in various modes such as:

audio CD-ROM computer disks and reels film microfiche paper-based

The information service is conducted as part of:

records management activities with the operator using discretion and judgement within established procedures. Boundaries of requests under freedom of information legislation and precedents may need to be considered. Interpretation of access clearances and privacy restrictions for records within particular levels of access and associated security releases may be required

Appropriate format for provision of information may include:

copy of original digital hard or soft copy of original original permission to view information/record


debris on floor dust and vapours electrical equipment faulty equipment faulty racking height and reach implications of storage facilities


humidity, air temperature, radiant heat noise, light, energy sources poorly stacked records or boxes stationary and moving equipment, parts and materials




elimination/control of hazards manual handling protective clothing


barcode readers electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems





(WHS)/occupational health and safety (OHS) specialists other professional or technical staff suppliers and contractors union representatives workplace personnel including supervisors and managers




emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for records management relevant Australian or international standards pertaining to

records management relevant regulations including the privacy, confidentiality, access

and security requirements standards and certification requirements storage specifications and requirements supplier and/or client instructions


freedom of information regulations privacy and confidentiality legislation and regulations relevant Australian Standards relating to records management


relevant codes and regulations pertaining to records management



TLIP2024 Conduct financial transactions




hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular and pedestrian traffic



(WHS)/occupational health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff union representatives

Finance processing equipment may include:

EFTPOS and credit card facilities manual and electronic cash registers manual ticketing resources smart card

Financial transactions are undertaken:

within workplace policy and procedures











competency standards and training materials emergency procedures induction documentation job specifications material safety data sheets operations manuals quality assurance procedures relevant manufacturer specifications and instructions for the use

of transaction equipment relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies


licensing requirements for driving and carrying particular classes of goods

regulatory requirements for conducting financial transactions relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory road rules and traffic acts relevant state/territory WHS/OHS regulations and legislation

TLIP2029 Prepare and process financial documents

Work may be conducted in: a range of organisations in the transport, warehousing, distribution and/or storage industries and may be conducted by day or night

Customers may be: internal or external Requirements for work may include:

authorities and permits communications equipment financial regulations and processes hours of operation privacy and security procedures site restrictions and procedures specified loading operations use of safety and personal protective equipment (PPE)

Processing of financial documents may include:

balancing all transactions preparing and processing banking documents preparing invoices for debtors recording and balancing petty cash transactions rectifying discrepancies as directed

Lodgement of transactions with financial institutions may include:

electronic banking manual processes including the use of third parties

Preparation of documentation is undertaken:

within scope of authority

Business source documents may include:

consignment notes credit notes despatch and receival notes


electronic banking invoices and receipts orders requisitions sales tax statements service statements statements




banking institutions management and union representatives other agencies other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers, potential customers and existing clients work health and safety (WHS)/occupational health and safety






competency standards and training materials guidelines concerning relevant financial regulations, codes and

procedures including relevant taxation requirements manufacturer /client specifications, instructions and labelling

advice including safety data sheets (SDS)/material safety data sheets (MSDS)


quality assurance procedures security procedures supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies



international transport regulations, codes and procedures relevant financial regulations, codes and procedures including

relevant taxation requirements relevant state/territory environmental protection legislation


relevant state/territory WHS/OHS legislation TLIP2030 Conduct courier/delivery cash transactions Operations may be conducted:



hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular and pedestrian traffic



(WHS)/occupational health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff union representatives

Transactions may involve: coins and notes Cash transactions and completion of related transaction records are undertaken in accordance with:

workplace policy and procedures









codes of practice and regulations concerning cash transaction competency standards and training materials emergency procedures induction documentation job specifications safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals quality assurance procedures


relevant manufacturer specifications and instructions for the use of transaction equipment

relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies


regulatory requirements for conducting cash transactions relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory WHS/OHS regulations and legislation

TLIP2032 Maintain petty cash account


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Equipment may include: cash holding box/system

cash transaction record book filing and record keeping system relevant computer software

Recording mechanisms/systems may be:

paper-based or electronic

Business source documents may include, but are not exclusive to:

bank statements cash register rolls credit notes delivery dockets deposit books invoices purchase orders purchase requisitions receipts remittance advice









radio frequency systems Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:



gloves high visibility clothing safety glasses safety headwear and footwear



codes of practice and regulations relevant to petty cash accounts emergency procedures manufacturer specifications for equipment operations manuals, job specifications and induction

documentation quality assurance procedures relevant Australian Standards and certification requirements workplace procedures and policies concerning petty cash

transactions including security procedures Applicable regulations and legislation may include:

audit and financial legislation conditions of credit extension policies and related government

legislation privacy legislation relevant codes and regulations for the provision of credit services relevant state/territory WHS/OHS and environmental protection


TLIP2033 Sell products and services

Work may be conducted: in a range of work environments Goods and services may include:

items sold on an occasional basis such as surplus equipment or stock

marketing or promotional items tickets vouchers

Equipment may include: electronic calculators point of sale equipment pricing equipment ticket machines

Customers may include: employees or external customers Service entitlements may include:

tickets for travel or admission vouchers to be exchanges for services


customers and potential customers official representatives other workplace personnel


representatives of travel agencies and sales outlets supervisors and managers


electronic data interchange (EDI) email/internet face-to-face communication and memos fax phone signed communications





customer service and quality assurance procedures manufacturer specifications for office and communications

equipment and materials pricing information including catalogues and computerised

information published or computerised information on available products

and services relevant codes of practice and regulations, including trade

practice and consumer protection regulations relevant work health and safety (WHS)/occupational health and

safety (OHS) requirements and policies work instructions, job description and induction materials workplace procedures and policies for selling products and

services Applicable regulations and legislation may include:

relevant codes and regulations pertaining to sales of products and services, including trade practice and consumer protection requirements

relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIP2037 Carry out financial transactions and maintain records Tariff structures and hiring arrangements may include:

relevant tariffs, tolls and fees various forms of hiring

Amount owing is determined:

in accordance with workplace policy and procedures in conformance with legal and regulatory requirements

Finance processing equipment may include:

EFTPOS and credit card facilities manual and electronic cash registers manual ticketing resources smart card









competency standards and training materials emergency procedures induction documentation job specifications safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals quality assurance procedures relevant manufacturer specifications and instructions for the use

of transaction equipment relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies


licensing requirements for driving and carrying particular classes of goods

regulatory requirements for conducting financial transactions relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory road rules and traffic acts relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) regulations and legislation

TLIP3026 Maintain financial records in a small business Organisation may include: small businesses or semi-autonomous cost centres in the

transport, warehousing, transport and/or storage industries Customers may be: internal or external Requirements for work may include:

basic accounting software and documentation communications and computing equipment hours of operation relevant financial and taxation regulations

Financial records may include:

computer spreadsheets invoices ledgers tax information wage sheets

Financial operations may include:

basic preparation, interpretation and analysis of financial reports compilation and use of cash receipts and cash payments journals completion of tax documentation and requirements completion of tax reconciliations and documentation development and use of debtors and creditors records systems reconciliation of bank statements with cash records recording and balancing of petty cash transactions for financial

records



Australian Taxation Office (ATO) representatives banking institutions management other agencies other employees and supervisors other office or technical staff relevant authorities suppliers and clients


email fax mail telephone




competency standards and training materials emergency procedures financial and taxation regulations and requirements invoices, receipts and other financial documentation journals and ledgers manufacturer instructions for the use of calculators, computers

and other equipment used in financial operations operations manuals, job specifications and procedures and

induction documentation quality assurance procedures relevant Australian and international standards, criteria and

certification requirements relevant work health and safety (WHS)/occupational health and

safety (OHS) procedures supplier and/or client instructions workplace financial operating procedures and policies



Australian and state/territory financial regulations, codes and procedures

Australian taxation regulations and requirements relevant to small businesses

relevant state/territory WHS/OHS legislation TLIP4001 Develop plans to meet customer and organisation needs The workplace environment may involve twenty-four-hour operation and may include:





Operations involve: internal and external customer contact and coordination Plans may include: financial plans

marketing plans operational plans




maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:



customer/client instructions and assessed requirements insurance requirements legislation, regulations and related documentation relevant to

business operations manufacturer /suppliers’ specifications, advice, recommended

procedures, policies and instructions procedures for the development of workplace plans and budgets quality assurance procedures regulations and policies relating to minimising risks to the


relevant agreements, codes of practice including the industry standards for Services and Operations

reports of accidents and incidents within regulatory requirements and workplace procedures



environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant insurance regulations relevant regulations, standards and codes of practice taxation and trading regulations relevant to business operations

TLIP4002 Facilitate and capitalise on change in the workplace The workplace environment may involve twenty-four-hour operation and may include:





Change may include: changes in work locations changes in work structures new management new products or services new quality systems new training programs new work practices

Learning methods may include:

action learning coaching exchange/rotation mentoring shadowing structured training programs

Relevant regulations/legislation may be related to:

confidentiality contract disputation goods regulatory requirements probity


customers and suppliers industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and




customer/client instructions and assessed requirements insurance requirements legislation, regulations and related documentation relevant to

business operations manufacturer /supplier’s specifications, advice, recommended

procedures, policies and instructions procedures for the development of workplace plans and budgets quality assurance procedures regulations and policies relating to minimising risks to the


relevant agreements, codes of practice including the industry standards for Services and Operations

reports of accidents and incidents within regulatory requirements and workplace procedures



Applicable regulations and legislation may include

environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant insurance regulations relevant regulations, standards and codes of practice taxation and trading regulations relevant to business operations

TLIP4003 Implement, maintain and evaluate dangerous good transport procedures within the workplace Work may be undertaken: in various work environments in the warehousing, storage,

transport and distribution industries Customers may be: internal or external Operations may be conducted:

by day or night in all weather conditions



Plans for dangerous goods transport procedures may encompass consideration of:

approved transfer site customer requirements emergency/incident/breakdown procedures permitted ullage and filling ratios and or carrying capacities positioning of vehicle when loading/unloading safe operating and driving procedures segregation and/or storage requirements specification of required personal protection and emergency

equipment specification of required transfer equipment/assemblies

Classes of dangerous goods are:

as defined in the respective Australian codes

Policies and procedures for the transportation of dangerous goods must:

conform to relevant legislative framework and guidance material

Hazards may include: contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spill, leakages, ruptures stationary and moving machinery, parts or components




additional gear and equipment authorities and permits communications equipment


hours of operation incident/accident/breakdown procedures noise restrictions site restrictions and procedures specialised transfer/transport equipment use of safety and personal protective equipment (PPE)


contractors employees, supervisors and managers equipment manufacturer and suppliers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supplier instructions




face mask, respirators and breathing apparatus gloves high visibility clothing safety clothing safety glasses safety headwear and footwear two-way radios




all relevant Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code



emergency procedures goods identification numbers and codes, including current ADG

code and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs


manufacturer specifications, instructions and labelling advice including material safety data sheets



quality assurance plans, data and document control quality assurance and customer service standards and

procedures relevant Australian Standards, criteria and certification

requirements relevant codes of practice, including the ADG Code, the


relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options supplier and/or client instructions workplace operating procedures, maintenance schedules and

policies Applicable procedures and codes may include:

Australian and international regulations and codes of practice for the handling, transfer and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting


Goods Regulations (DGR) equal opportunity legislation equal opportunity, equal employment opportunity and

affirmative action legislation licence, patent or copyright arrangements regulations and codes of practice related to transport of goods

and manual handling including relevant road rules and mass and loading regulations

relevant Australian Standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation workplace relations regulations

TLIP4005 Manage workplace information The workplace environment may involve twenty-four-hour operation and may include:




Operations involve: internal and external customer and supplier contact and related information coordination

Information may be: in print or electronic form and may include forms, letters, memos, operational data, faxes, manifests, inventories, orders, invoices, freight documentation and other documents, records


and data required within warehousing, stevedoring, transport and distribution operations









emergency procedures guidelines relating to minimising risks to the environment and

compliance with WHS/OHS requirements legislation, regulations and related documentation, including

regulations related to hazardous substances, dangerous goods and environment protection

manufacturer specifications and/or supplier's advice, recommended procedures, policies and instructions

material safety data sheets quality assurance procedures quality or enterprise work specifications and procedures relevant agreements and codes of practice relevant contracts and agreements reports of accidents and incidents within regulatory

requirements and enterprise procedures supplier and/or client instructions workers compensation workplace agreements and awards workplace guidelines on appropriate workplace language and


workplace policies and procedures Applicable regulations and legislation may include:

environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice

TLIP4010 Assess lift requirements and provide quotation






Quotations may be provided for mobile crane lifts in a range of industry sectors including:


Specialised lifts may include:

barge work bridge beams clam shell drive-in movie screens large surface areas-pools lifting high value goods multiple crane lifts passing loads to other cranes pile driving recovery work specialised operations-drag lines tailing out of loads tilt-up panels tree removal and replacement turning loads over work involving work box duties






(WHS)/occupational health and safety (OHS) specialists management


other employees and supervisors other professional or technical staff union representatives









including: quality assurance procedures standards and certification requirements WHS/OHS procedures workplace agreements and awards emergency procedures crane and equipment manufacturer specifications and guidelines induction documentation job specifications and procedures operations manuals including load charts and crane and rigging


TLIP4013 Implement and monitor logistics planning and process Consultative processes may involve:

customers and agents industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors relevant authorities and institutions



goods manifest


quality assurance procedures regulations and codes of practice relevant to Australian

Dangerous Goods (ADG) Code, including safe working and local authority regulations and procedures

relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations workplace policies and procedures related to ADG code


Australian and international explosives codes Australian and international regulations and codes of practice for

the transport of dangerous goods and hazardous substances Australian Marine Orders and the International Maritime

Dangerous Goods (IMDG) Code Dangerous Goods by Air regulations equal opportunity, equal employment opportunity and

affirmative action export/import/quarantine/bond requirements Marine/Aviation Orders relevant state/territory WHS/OHS and environmental protection

legislation transport licence/permit requirements workplace relations regulations

TLIP4028 Administer international trading accounts Work activities may cover: trading accounts related to the international movement of

freight and may be conducted by day or night Customers may be: internal or external Requirements for work may include:

authorities and permits communications equipment international codes of practice international financial control and exchange regulations international markets site restrictions and procedures

Methods of payment may include:

bills of exchange cash against documents consignments factoring letters of credit open accounts

Currency arrangements may include:

dollar rates foreign bank accounts forward rates spot rates

Changes in international markets may include:

changes to government regulations fluctuations in exchange rates foreign bank accounts pricing variations by customers and shipping lines transit delays and strikes

Forms of freight transport may include:

air multi-modal rail


road sea




banking institutions maintenance, professional or technical staff management and union representatives other agencies other employees and supervisors relevant authorities shipping lines suppliers, potential customers and existing clients work health and safety (WHS)/occupational health and safety






competency standards and training materials emergency procedures financial and trading records manufacturer /client specifications, instructions and labelling

advice including material safety data sheets operations manuals, job specifications and procedures and

induction documentation quality assurance procedures supplier and/or client instructions trading documentation, including trading accounts, consignment

notes, bills of exchange, letters of credit WHS/OHS procedures workplace operating procedures and policies



dangerous goods and hazardous substances codes and regulations

international transport regulations, codes and procedures other regulations and legislative requirements pertaining to

embargos, tariffs, quotas and prohibited goods regulations and codes of practice for international trading

accounts and the import and export of cargo relevant regulations for the import and export of cargo


relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation

TLIP4031 Maintain customer credit accounts and services Work may be conducted: by day or night

in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Equipment used may include:

answering machine calculator computer facsimile machine intercom system photocopier telephone












codes of practice and regulations concerning the operation of credit accounts and services

customer requests and works orders documentation and forms used for credit services emergency procedures manufacturer specifications for office equipment operations manuals, job specifications and induction

documentation


quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies including accounting

procedures, credit approval procedures, office organisation procedures, record keeping, credit limits, and levels of credit authority


audit and financial legislation conditions of credit extension policies and related government

legislation privacy legislation relevant codes and regulations for the provision of credit services relevant state/territory WHS/OHS and environmental protection


TLIP4038 Monitor a supply chain operation Supply chain operations may include:

cash flow component suppliers (including first and second tier) customers distribution freight inventory - purposes/costs inventory models logistics manufacturer recyclers retailers third party service providers wholesalers

Organisational policies and procedures may include:

business relationships categorisation and control inventory communication protocols control strategies despatch processes environmental sustainability lot sizing and costs quality systems reporting security procedures work health and safety (WHS)/occupational health and safety

(OHS) Relevant legislation may include:

environmental protection legislation relevant WHS/OHS legislation Sales of Goods Act Trade Practices Act

Quality measures may include:

agile benchmarking systems, for example, Supply Chain Operations

Reference (SCOR)


customer service and satisfaction lean relevant Australian Standards, criteria and certification

requirements quality management system variation analysis

Sales forecasting may include:

customer needs/demands globalisation human/physical resource planning prediction/projection of sales world economy

TLIP4039 Monitor transport operations Transport operations may include:

transportation methods and strategies: o combination o full loads o partials

transport modes: o road/rail/air/sea o national/international

transport systems and infrastructure: o hub o intermodal o ports o spoke


dangerous goods and hazardous substances environmental sustainability fatigue management licensing load limitations permits transport configuration work health and safety (WHS)/occupational health and safety

(OHS) Load applications may include:

handling requirements hazard management quantities Safe Working Load (SWL) or Working Load Limit (WLL)


business operations/objectives and targets customer service standards documentation requirements environmental sustainability reporting procedures security procedures WHS/OHS

Transport security risks may include:

accident prevention breakdowns pilferage public safety


robbery spillage/leakage storage/handling requirements timing of transportation

Cost considerations may include:

client/customer demand demurrage fuel costs staff costs timing transport mode transport volumes and throughputs

Transport performance effectiveness may include:

carbon emission driver training fatigue management fuel consumption fuel measures maintenance cost maintenance measure

Data capturing may include: global positioning system (GPS) software operating procedures

TLIP4040 Monitor warehouse operations Applicable legislation and regulations may include:

dangerous goods and hazardous substances storage and identification

environmental sustainability licensing permits work health and safety (WHS)/occupational health and safety

(OHS) Types of warehouses and their functions may include:

automated bulk capital outlays/cost cold storage distribution centres facility layout and support systems high security leased manual private process layouts for various products size and height temperature controlled

Warehouse management systems may include:

forklift truck mounted devices with bar code readers inventory controller inventory, receiving, storing, picking and shipping (IRSPS) radio frequency identification (RFID) and bar code warehouse inventory tracking solution

Materials handling equipment may include:

conveyors cranes/mobile hoists


fork lifts high rise stackers manually operated equipment mobile/fixed wrappers - sheet, shrink or tape


business operations/objectives and targets documentation requirements environmental sustainability reporting procedures safe work procedures (SWP) security procedures service standards operating procedures WHS/OHS

Receiving, order picking and packing, despatch, stocktaking and replenishment may include:

automated/semi-automated bar coding/RFID readers coding systems, including batch/bar codes/RFID controlled environments conveyor belts cross docking human/machine systems integrated systems - inventory inventory systems management information systems manual labour order picking/despatch processes technology, robotics, computers temperature and humidity

Inventory and stock control may include:

computer controlled vehicles data management - inventory control materials handling order sorting storage systems product recognition/scanning stocktaking transporting systems

Products/goods may include:

dangerous goods and hazardous substances flammability form/shape fragile goods overseas export perishable goods refrigerated products size small parts temperature controlled stock toxicity weight

Engineered standards may include:

advantages/limitations definitions


ergonomic issues origins synthesis from data time measurement units

Warehouse security may include:

accident prevention pilferage risk analysis signage e.g. HAZCHEM surveillance systems/processes type, location, quantity of stock

Security threats may include:

break and entry contraband illegal import/export activity pilferage special handling and safe storage specific commodity vulnerabilities

TLIP5004 Develop a transport and logistics business plan

Work may be undertaken: in various work environments in the warehousing, storage, transport, and logistics industries

Customers may be: internal or external Transport and logistics operations may be conducted:




Business systems may include:

authorities and permits communications systems hours of operation relevant regulations scope of workplace operations transport and logistics policies, protocols and procedures

The transport and logistics business plan may be:

developed for a whole organisation or a business unit within an organisation

Products may be: goods and/or services Consultative processes may involve:


(WHS)/occupational health and safety (OHS) specialists other professional or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations suppliers and current or potential clients


electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo


radio radio frequency systems




Australian and international codes of practice and regulations relevant to business operations

Australian and international regulations and codes of practice for the handling, storage, transfer and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code





induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options supplier and/or client instructions workplace operating procedures and policies


Australian and international regulations and codes of practice for the handling, storage, transport and transfer of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting


Goods Regulations (DGR) equal opportunity, equal employment opportunity and

affirmative action legislation patent or copyright arrangements regulations and codes of practice relevant to business operations relevant Australian and international standards and certification

requirements relevant licence or permit requirements and associated

regulations relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation



TLIP5006 Establish international distribution networks







authorities and permits communications equipment international codes of practice international financial control and exchange regulations international markets limits of authority in relation to determination of contracts


custom brokers financial and government institutions freight forwarding agencies and specialists management and union representatives other employees and supervisors other professional or technical staff service providers suppliers, potential customers and existing clients

Service providers will be: from a range of organisations and countries, and will differ significantly in their capability and capacity to undertake freight forwarding operations. Assessment should confirm the applicability of new providers to provide a quality, cost competitive service within agreed service parameters


electronic data interchange (EDI) email fax fixed or mobile telephone mail and internal memos radio radio frequency systems




Australian and international codes of practice and regulations relevant to the international distribution of goods and freight

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous


Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code

client instructions communications technology equipment and oral, aural or signed

communications conditions of service, legislation and industrial agreements

including workplace agreements and awards contract documents customer service and quality assurance standards and

procedures emergency procedures insurance documentation manufacturer /suppliers’ specifications, instructions and labelling

advice, including material safety data sheets operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control relevant Australian and international standards, criteria and

certification requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport and distribution options workplace operating procedures and policies


Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting


Goods Regulations (DGR) Australian and international insurance regulations and legislation Australian and international standards and certification

requirements equal opportunity, equal employment opportunity and

affirmative action legislation licence, patent or copyright arrangements regulations and codes of practice for the international transfer of

freight relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

TLIP5007 Contribute to the development of a workplace learning environment

Learning activities may be: provided in various work environments in the warehousing, storage, transport and distribution industries

This unit operates in an environment where:

workplace structures support workplace learning



by day or night



Workplace learning environment may involve:

both internal and external competency-based learning opportunities

opportunities for the recognition of skills and knowledge gained through previous learning and experience

structured and non-structured learning opportunities workplace on-the-job coaching and mentoring

Consultative and learning processes may involve:


(WHS)/occupational health and safety (OHS) specialists other professional or technical staff relevant authorities, government departments and institutions training providers and assessors







codes of practice and regulations relevant to workplace operations



emergency procedures quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and assessment materials training manuals, job specifications and procedures and

induction documentation training materials and learning resources workplace procedures and policies for creation of a workplace

learning environment Applicable regulations and legislation may include:




regulations and codes of practice relevant to workplace operations

regulations applicable to competency-based training and assessment carried out within the Australian Qualifications Framework (AQF)

relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

TLIP5008 Manage a transport and logistics business unit

The business unit may be: a complete small business enterprise a unit within a larger organisation, within the warehousing,

storage, transport, and logistics industries This unit requires the application of:

system management processes to ensure business objectives are achieved


by day or night any weather conditions




potentially vary in different sections of the workplace


customers and suppliers employees, supervisors and managers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations with an

interest in the business activities of the unit/organisation Communications systems may involve:





Australian codes of practice and regulations relevant to business unit operations


business policies and operating procedures communications technology equipment and oral, aural or signed


including workplace agreements and awards emergency procedures operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant Australian Standards, criteria and certification

requirements relevant competency standards and training materials supplier and/or client instructions



regulations and codes of practice relevant to business unit operations

relevant Australian Standards and certification requirements relevant codes and regulations for the carriage and storage of

hazardous substances and dangerous goods, where applicable relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant trade practices legislation relevant workers compensation legislation relevant workplace relations legislation

TLIP5011 Develop and evaluate strategies for transport and logistics enterprises

Work may be undertaken: in various work environments in the warehousing, storage, transport, and logistics industries

Customers may be: internal or external Transport and logistics operations may be conducted:




Planning information may be generated from a wide range of sources, including:

analysts authorities clients industry forums internal personnel peak industry bodies state/territory and federal governments

External consultants may be engaged in:

development, implementation and evaluation processes

Workplace systems may include:

authorities and permits communications systems hours of operation


relevant regulations scope of workplace operations transport and logistics policies, protocols and procedures


contractors employees, supervisors and managers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists market analysts other professional, maintenance or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations suppliers and current or potential clients


electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio radio frequency systems




audit reports concerning quality, WHS/OHS, environment, operations, customer service

Australian and international codes of practice and regulations relevant to workplace operations

Australian and international regulations and codes of practice for the handling, storage, transfer and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code





induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of

transport options supplier and/or client instructions workplace operating procedures and policies



Australian and international regulations and codes of practice for the handling, storage, transport and transfer of dangerous goods and hazardous substances


patent or copyright arrangements regulations and codes of practice relevant to business operations relevant Australian and international standards and certification

requirements relevant licence or permit requirements and associated

regulations relevant state/territory environmental protection legislation relevant state/territory trade practices legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

TLIP5025 Set and achieve budgets

Work may be undertaken in various work environments and involves a leadership role in the warehousing, storage, transport and distribution industries, for example:

at the client's workplace in team and autonomous working situations in the vehicle on the road in the warehouse and/or depot


by day or night



Services, products, risks, work systems and requirements potentially vary:

in different sections of the workplace

Budgets may be: developed for component parts of operations or for specialised service provision

Budgets are developed: within the context of workplace policies and procedures Consultative processes may involve:

contractors employees, supervisors and managers financial managers and accountants industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional, maintenance and technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations related to

the international transfer of freight suppliers and current or potential clients



electronic data interchange (EDI) email fax fixed and mobile telephone mail, forms and internal memos radio





budgetary documentation codes of practice and regulations relevant to the budgetary

control communications technology equipment and oral, aural or signed


including workplace agreements and awards emergency procedures operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials supplier and/or client instructions workplace operating procedures and policies



regulations and codes of practice relevant to budgetary control relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

TLIP5035 Manage budgets and financial plans

Delegations and budget accountabilities may include:

authorising expenditure within limits monitoring expenditure reporting on variances to budget/plan taking remedial action within budget authority




quality assurance procedures relevant Australian Standards and certification requirements



relevant industry codes of practice relevant legislation from all levels of government that affects

business operation, especially in regard to the maintenance of up-to-date, accurate financial information

TLIP5036 Manage assets

Assets may include: assets in the process of being transferred buildings business and marketing contracts facilities land office equipment and furniture plant and equipment vehicles

Asset register may be a computer or manual file and include:

damage/loss/theft date of purchase identifying number insurance policies and claims invoices and receipts location major repairs obsolescence value





management and union representatives other employees and supervisors relevant authorities and institutions suppliers


lists of assets and or asset registers regulations and codes of practice relevant to Australian

Dangerous Goods (ADG) code, including safe working and local authority regulations and procedures

relevant Australian Standards and certification requirements workplace policies and procedures related to ADG code



relevant regulations, codes and safe working systems for the use and checking of assets


workplace relations regulations TLIP5037 Develop workplace policy and procedures


Workplace policy requirements may include:

client requirements codes of practice community issues legislative or regulatory requirements organisational requirements supplier requirements

Sources may include: organisational specifications regulatory or legislative sources relevant personnel

Stakeholders may include: clients employees of the organisation government local community other organisations regulators specialists from outside the organisation with particular technical

expertise suppliers

PC: Pathways Certificate

TLIPC0001 Prepare for work in the road transport industry

Factors impacting an owner driver pathway in the road transport industry including:

basic financial processes heavy vehicle accreditation requirements for insurance and invoicing arrangements tax, GST implications

TLIPC1001 Demonstrate care and apply safe practices at work

Hazard control procedures may include:

emergency, fire and accident procedures hazard identification and removal or, if this is not possible,

establish a hazard control use of personal protective equipment (PPE) relevant manufacturer guidelines relating to the operation and

use of equipment work health and safety (WHS)/occupational health and safety

(OHS) regulations safe use of mechanical, pneumatic, hydraulic and/or electrical

equipment safe use of chemicals and toxic substances


untidy work conditions including poor hygiene practices and unnecessary obstacles and equipment in work areas

sharp instruments, knives or equipment noise hot substances and equipment (stoves, ovens, etc.) electricity and water electrical equipment being careless when using cutting equipment or dealing with

heat or hot surfaces damaged equipment moving machinery


materials handling gases and liquids under pressure working at heights confined spaces inappropriate lifting practices dangerous floor surfaces movements of equipment, goods, vehicles chemicals and other harmful substances including fumes and

dust toxic substances damaged packing material and containers inflammable materials and fire hazards waste management and disposal extremes in weather conditions unsuitable lighting levels water hazards dangerous storage areas

Safe work practices may include, but are not limited to:

manual handling procedures correct posture safe lifting and bending using appropriate personal protective equipment (PPE) good hygiene and health maintenance

Risk to personal wellbeing are actions by an individual which affect their ability to work safely may include:

smoking, alcohol and drug use lack of sleep poor diet lack of exercise stress not using appropriate methods when lifting or moving heavy

objects not wearing proper personal protective equipment (PPE)

Personal protection clothing and equipment (PPE) may include but are not limited to:

gloves masks aprons hair covering uniform safety headwear and footwear safety glasses two-way radios high visibility clothing

Appropriate persons may include:

workplace personnel supervisors team leaders management WHS/OHS personnel other persons authorised or nominated by the organisation


accidents, including those that do not result in injury overheating equipment injuries such as cuts, scalds, burns


health conditions such as fainting, asthma attacks, allergic reactions

spills and leakages of harmful gas and liquids structural failures and breakages robbery fire flooding power failures or shorts


workplace meetings suggestion schemes regular communications with team leaders information sessions


applicable national, state and territory regulations operating procedures applicable to work role quality standards applicable to work role


applicable national, state and territory regulations relevant Australian Standards and related requirements relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation

TLIPC1002 Adapt to work requirements in the transport and logistics industry

Skill gaps are: a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job

Skill gaps may include: physical capacity skills workplace technology skills such as business equipment,

computer technology, machinery, hand tools, knives, lifts, security systems

numeracy skills customer service skills communication skills such as listening and understanding,

speaking clearly/directly, reading, writing technical skills

Skill development activities may include:

training courses IT courses human resources programs coaching and mentoring programs having access to a mentor for questions and advice having the chance to learn a new task or to operate a new piece

of equipment or workplace technology participating in an external or internal training program

Learning tools and practices may include:

learning through note taking reviewing manuals and training guides discussion practice observation trial and error


or a combination of any of these On-the-job opportunities may include:

filling in for a co-worker in a new area going to talks or seminars arranged by the workplace shadowing another co-worker in a different area receiving on-the-job training and supervised practice

Off-the-job opportunities may include:

taking a course with a training provider going to conferences or seminars going on site visits with supervisor participating in workplace social events participating in community events

Appropriate dress and behaviour may include:

personal dress, presentation and hygiene demeanour and attitude displayed to customers and fellow

employees Time management strategies may include:

goal setting prioritisation planning overcoming procrastination dealing with interruptions organising your work environment

Organisational requirements may include:

organisational policies and guidelines common organisational practice performance plans environmental sustainability policies, procedures and guidelines work health and safety (WHS)/occupational health and safety

(OHS) policies, procedures and programs Information and documents may include:




TLIPC1003 Apply effective work practices

Work instructions may include:

job sheets patterns plans drawings designs verbal directions customer orders

Communication in the workplace may include:

listening and understanding speaking clearly and directly reading independently writing to audience needs group interaction the chain of command in which to report questioning to obtain information and/or clarify information and

understanding


routine oral reporting routine written reporting participation in routine meetings in the workplace basic recording of discussions

Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:

estimates of the quantities of materials and resources required to complete a work task

money (cost, invoices, change, etc.) volume weight time length and distance speed area perimeter

A diversity of backgrounds may include, but is not limited to different:

ages genders culture personal values or beliefs race religion political persuasion

Workplace technology may vary widely from industry to industry and may include:

business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders

computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers

other technology such as machinery, hand tools, knives, ovens, stoves, lifts, security systems

Workplace technology precautions may include:

routine checking of equipment regular backups of data keeping a log book of detected faults checking that repairs have been carried out using appropriate clothing

Appropriate action may include:

contacting a supervisor, manager contacting the manufacturer contacting a service provider reporting and documenting the problem

Key personnel may include: supervisor manager fellow colleagues team members


organisational policies and guidelines common organisational practice performance plans work health and safety (WHS)/occupational health and safety

(OHS) policies, procedures and programs relevant legislative requirements in areas such as WHS/OHS,

privacy, anti-discrimination, environmental protection, trade practices, etc

relevant licence requirements and related regulations






TLIPC1004 Complete courier delivery operations

Dependent on the type of pick-up and delivery service being provided, pick-up and delivery points may be to:

personal work areas within an organisation or on a worksite residential or business addresses in an area

Dependent on the type of pick-up and delivery service being provided, resources may include:

communications technology such a mobile sorting and processing equipment (where applicable) street maps or layouts of buildings or sites directories of addresses within an organisation telephone directories delivery technology such as a delivery satchel, trolley, bicycle or

motorcycle (where applicable) Items to be picked up or delivered may include:

letters parcels boxes files bulky items

Special items may include: fragile items bulky items heavy items registered items

Ways in which items may be kept secure include:

packing them in the bags/satchels provided storing them in a locked storage area or bag ensuring that items are not dropped or damaged ensuring that items are kept under close observation during

delivery and pick-up operations Dependent on the type of pick-up and delivery service being provided, transactions may include:

cash cheques credit arrangements other non-cash forms of transaction


applicable regulations operating procedures applicable to work role quality standards applicable to work role records of deliveries and pick-ups receipts for items picked up receipts for transactions completed records of financial transactions records and customer advice in situations where delivery or pick-

up could not be completed



applicable regulations relevant Australian Standards and related requirements relevant state/territory work health and safety


TLIPC1005 Complete small store operations

Dependent on the type of small store service being provided, inventory or stocktake types may include:

simple stock identification, counting and recording for checks against existing stock records

use of simple bar code equipment for stock identification, counting and recording and checks against existing stock records

Dependent on the type of small store service being provided, goods or items may include:

food items gardening supplies small workshop tools and/or materials stationery/office supplies craft supplies books/magazines

Dependent on the type of small store service being provided and the types of goods involved, checking may include:

check of quantities received against order, invoice or other delivery documentation

visual inspection and identification checks for damage checks against specifications as per organisational instructions weighing

Dependent on the type of small store service being provided, ways in which items may be picked (accessed from storage) and despatched include:

interpretation of a personal request and simple identification and selection of items from storage area and issuing by hand

interpretation of an internal written request, simple identification and selection of items from storage area and delivering to internal customer concerned

interpretation of an external request (possibly on a standard form, simple identification and selection of items from storage area and packing items and despatching them by courier or post)

Dependent on the type of small store service being provided, types of inventory or records of stocks may include:

hand written inventory or stock record book simple computerised record system

Dependent on the type of small store service being provided, documentation and records may include:

hand written record book simple computerised record system carbon copy receipt book


applicable regulations from each state and territory operating procedures applicable to work role quality standards applicable to work role


applicable regulations from each state and territory relevant Australian Standards and related requirements relevant state/territory work health and safety


R: Contract Procurement


TLIR4001 Monitor supplier performance


large, medium or small companies single and multi-site location



Operations involve: customer and supplier contact and coordination

The key requirement of this unit is to:

interpret the data and provide appropriate, timely information on the outcomes of data analysis to appropriate personnel

Contracts may be: for singular or continuous supply

Document/data interchange may be:

electronic paper-based

Suppliers may include: corporations domestic and international contractors government agencies

Contract non-conformance must be:

demonstrable

Relevant regulations/legislation may be related to:

confidentiality contract disputation goods regulatory requirements probity


customers and suppliers industrial relations, work health and safety (WHS)/occupational

health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and maintenance

personnel




guidelines relating to minimising risks to the environment and WHS/OHS requirements

legislation, regulations and related documentation, including regulations related to hazardous substances, dangerous goods and environment protection

manufacturer specifications and/or suppliers handling and storage advice, workplace procedures, policies and instructions

material safety data sheets


quality assurance procedures quality or enterprise work specifications and procedures relevant agreements, codes of practice including the Codes of

Practice for Manual Handling and the Industry Safety Code relevant supply contracts and agreements reports of accidents and incidents within regulatory requirements

and enterprise procedures supplier and/or client instructions workplace guidelines on appropriate workplace language and




TLIR4002 Source goods/services and evaluate contractors


large, medium or small companies single and multi-site location



Contractors may be: for one-off or repeat supplies/contract services Document/data interchange may be:


Personnel in work area may include

customers and suppliers external authorities and agencies industrial relations, work health and safety (WHS)/occupational

health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and




legislation, regulations and related documentation, including regulations related to hazardous substances, dangerous goods and environment protection

manufacturer specifications and/or suppliers handling and storage advice


safety data sheets (SDS)/material safety data sheets (MSDS) quality and work specifications and procedures quality assurance procedures relevant agreements, codes of practice including the Codes of

Practice for Manual Handling and the Industry Safety Code reports of accidents and incidents within regulatory

requirements and enterprise procedures specifications for required products or services supplier and/or client instructions WHS/OHS regulations and procedures workplace guidelines on appropriate workplace language and


workplace procedures, policies and instructions Applicable regulations and legislation may include:


TLIR4003 Negotiate a contract

Work may be undertaken: in various work environments in warehousing, storage, transport and distribution industries


by day or night




potentially vary in different sections of the enterprise

Contracts may be for: singular or continuous supply of goods and/or services Document/data interchange may be:


Clients/customers/suppliers may include:

corporations domestic and international contractors government agencies individuals


contractors employees, supervisors and managers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists legal representatives, financial managers, accountants other professional, maintenance and technical staff relevant authorities, government departments and institutions


representatives of other enterprises and organisations related to the international transfer of freight

suppliers and current or potential clients Communications systems may involve:

electronic data interchange (EDI) email fax fixed and mobile telephone mail, forms and internal memos radio




Australian and International standards, criteria and certification requirements

codes of practice and regulations relevant to the transport and distribution contractual arrangements



emergency procedures legal and contract documentation operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials supplier and/or client instructions workplace operating procedures and policies


Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances



regulations and codes of practice relevant to contractual arrangements

relevant financial regulations relevant licence or permit requirements and associated

regulations relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

TLIR4008 Implement and supervise stocktaking procedures


Categories or groups of products or stock may include:

dangerous goods fragile goods goods for overseas export perishable goods small parts temperature controlled stock




dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS), where applicable

industry codes of practice legislation and statutory requirements manufacturer specifications and/or supplier handling and

storage advice policy and procedures for receipt and despatch of goods procedures for stocktake quality assurance procedures regulations and codes of practice relevant to Australian


relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection regulations



relevant regulations, codes and safe working systems for the use and checking of stock


safe disposal of out-of-date stocks workplace relations regulations

TLIR4009 Implement purchasing systems Depending on the organisation concerned, workplace procedures may be called:







management and union representatives other employees and supervisors relevant authorities and institutions suppliers of equipment



emergency procedures purchasing records such as order forms, instructions or invoices quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations workplace policies and procedures related to purchasing, record

keeping and costing workplace preferred supplier lists


privacy legislation trade practices legislation workplace relations regulations

TLIR4010 Plan purchasing Relevant personnel may include:

CEO, managers, leaders, coordinators, supervisors and other persons authorised to commit the organisation to purchases

internal users of purchased goods and services owner and Board specialist personnel involved in purchasing, asset maintenance

and finance Purchasing methods may include:

direct negotiations direct purchases using supply agreements electronic trading invitation of open or select tenders written quotations

Invitations to offer may include:

criteria for selection of suppliers from offers received delivery schedules draft contracts and agreements quality requirements required supplier capacity requirements for off-site storage and warehousing specifications of goods and/or services required

Clarification of issues may include:

requests for further information about specifications not responded to, misinterpretations of specifications and supplementary/add on products or services

Further information may include:

requests about specifications not responded to, misinterpretations of specifications and supplementary/add on products or services

supplier briefings and presentations Consultative processes may involve:


management and union representatives other employees and supervisors


relevant authorities and institutions Communication in the work area may include:





lists of relevant personnel to consult organisation's policies, procedures, strategies, methods and

instructions relevant to procurement proformas and instructions used when preparing invitations to

offer quality assurance procedures technical instructions



award and enterprise agreements and relevant industrial instruments

relevant industry codes of practice relevant legislation, codes of practice and industry standards

related to procurement, for example Trade Practices Act, contract law, sale of goods legislation, consumer protection legislation and legislation related to the import of goods and services, where relevant


workplace relations regulations TLIR4012 Conduct international purchasing Information sources may include:

Austrade and state/territory government departments or agencies and chambers of commerce

catalogues and directories existing databases of suppliers international branches and affiliates of organisation internet trade or industry publications

Assistance and clarification may be sought from:

external parties, for example, regulatory authorities such as Australian Customs Service (ACS), Department of Agriculture, customs brokers and Austrade

manager or other personnel within the organisation Specifications may include: designated timelines

indications of price range to be paid packaging requirements quantities required


relevant quality parameters for goods size, capacity and volume of individual items technical descriptions of goods to be purchased

Criteria for evaluating offers may include:

any preferences for country of origin availability and ability to meet designated timelines clarity of offer cost structure quality parameters value adding offered by suppliers including technical support and

guarantees Specialist expertise may include:

customs brokers, freight forwarders, logistics and transport companies and consultants

expertise within organisation regulatory bodies such as Department of Agriculture and ACS

Actions may include: imposition of fines or penalties interventions by self referral to more senior personnel within organisation, regulatory

bodies and agents involved in arranging importation of goods Communication in the work area may include:





lists of relevant personnel to consult organisation's policies, procedures, strategies, methods and

instructions relevant to purchasing in an international context proformas and instructions used when preparing invitations to

offer quality assurance procedures technical instructions


legislation, codes of practice and national standards, for example:

Australian Customs Act other Australian legislation relating to restrictions and

prohibitions on imports quarantine legislation

TLIR5005 Manage a contract

Disputes and complaints may include disputes over:

additional tasking delivery schedules extensions to scope payment schedules


price changes requirements






legal or other expert advisers other employees and supervisors relevant authorities


contract schedules, specifications and related documentation organisation's policies and procedures on procurement and

contracted services quality assurance procedures relevant Australian Standards and certification requirements

where these apply to the contracted services relevant legislation, regulations and codes of practice related to

procurement and contracted services relevant work health and safety (WHS)/occupational health and

safety (OHS) and environmental protection regulations Applicable legislation and regulations may include:

relevant sections of national and state or territory regulatory requirements and codes of practice related to procurement, including trade practices law, law of contract, commercial law and Fair Trading legislation

TLIR5006 Develop, implement and review purchasing strategies

Relevant stakeholders may include:

clients and customers tenderers, suppliers and contractors

Relevant personnel may include:

CEO, managers, leaders, coordinators, supervisors and other persons authorised to commit the organisation to purchases

internal users of purchased goods and services owner and Board specialist personnel involved in purchasing, asset maintenance

and finance Purchasing strategies include:

criteria for evaluating purchasing performance different policies, procedures and strategies for different dollar

values of purchases key performance indicators for purchasing limits of authority to approve purchases methodology for evaluating purchasing performance organisational and industry codes of conduct and ethics


policies, procedures, guidelines and documentation formats for purchasing from suppliers including entities owned by the organisation, partners, alliance members and local and distant suppliers

requirements for fairness and transparency in purchasing Legal requirements may include issues in relation to:

access and equity accreditation, licence, patent and copyright codes of practice data collection, storage and retrieval ethical conduct and governance industrial relations insurance operation, maintenance and service of tools, equipment, plant

and machinery planning privacy and confidentiality professional development standards (Australian and international) warranties work health and safety (WHS)/occupational health and safety

(OHS) The five rights are: right price:

o value-for-money o cost/price analysis

right quality: o confidentiality and probity requirements o measures to manage risk o key performance indicators o quality accreditation

right quantity: o supply guarantees

right supplier: o due diligence requirements o demonstrable expertise and experience o evidence of past legal compliance o ethical conduct requirements o requirements to use organisations linked by ownership,

partnership, alliance or other arrangements right time:

o supply guarantees Resources include: documentation required for purchasing, such as proformas,

order forms, standard tender documentation and basic standard contracts

human, physical and other resources such as: o software systems o staff to undertake or assist with purchasing

Further information may include:

information sessions and briefings training programs


written information including procedures and internet or intranet-based information


industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors relevant authorities and institutions







quality assurance procedures relevant Australian Standards relevant WHS/OHS and environmental protection regulations relevant workplace policies, procedures and codes of conduct

relating to purchasing and business management Applicable legislation and regulations may include:


award and enterprise agreements and relevant industrial instruments

relevant industry codes of practice relevant legislation from all levels of government that affects

business operation relevant state/territory WHS/OHS and environmental protection

legislation workplace relations regulations

TLIR5007 Manage international purchasing

Strategic implications may include:

business risks compliance requirements economic and financial implications establishment of overseas branches and agencies or

representatives knowledge and information requirements

Export requirements refers to:

business processes and practices of supplier country compliance with legislation tariffs, quotas, trading agreements and international treaties

Cultural considerations may include:

business processes and practices within supplier country culturally appropriate communication styles perception of Australia


values, beliefs and attitudes Legal requirements may include

international law international trade agreements and treaties legislation applicable to supplier country

Australian regulatory controls may include those applicable to:

Australian Customs Service (ACS) requirements Department of Agriculture requirements Australian Taxation Office (ATO) requirements requirements of other government departments and agencies Trade Practices Act

INCOTERMS refer to: the set of international rules for the interpretation of trade terms published by International Chamber of Commerce (ICC) and applied to imports and exports to specify transportation and payment conditions

Controls may include: guarantees insurance other strategies to minimise or transfer risk selection or rejection of particular payment methods specifying a particular currency for payment

Barter refers to: the simultaneous exchange of goods between the importer and exporter

Countertrade refers to: a trading transaction where export sales to a particular market are made on the condition that imports from that particular market are accepted in return

Requirements for pre-shipment inspection may include:

checks made of quality, packaging (including condition of containers), quantities, labelling of goods and containers and separation of goods to comply with Australian regulations such as Dangerous Goods Act

checks of condition of goods prior to shipment Regulatory compliance requirements may include

fumigation and quarantine regulations labelling requirements legislation and regulations related to prohibited imports separation of goods to comply with Australian regulations such

as Dangerous Goods Act Depending on the organisation concerned, workplace procedures may be called:






management and union representatives


other employees and supervisors relevant authorities and institutions



phytosanitary certificates/biosecurity inspection quality assurance procedures regulations and codes of practice relevant to Australian


relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations specialist permit applications workplace policies and procedures related to ADG code

TLIR5014 Manage suppliers

Recommendations may include:

file relevant supplier details for future reference renew agreement for further purchasing seek new sources of supply

Disagreements can be about:

costs, fees and prices delivery schedules interpretations of specifications detailed in documents on which

agreements are based interpretations of terms and conditions detailed in agreement quality of goods or services, including work health and safety

(WHS)/occupational health and safety (OHS) performance standards


industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors relevant authorities and institutions suppliers of equipment






lists of approved suppliers and relevant personnel to consult organisation's policies, procedures, strategies, methods and

instructions relevant to procurement and supplier management proformas and instructions used when evaluating suppliers and

their performance quality assurance procedures


relevant Australian Standards relevant WHS/OHS and environmental protection regulations technical instructions


relevant sections of national and state or territory regulatory requirements and codes of practice related to procurement




U: Environment

TLIU0001 Develop workplace policy and procedures for environmental sustainability

Scope of sustainability policy may include:

addressing sustainability initiatives through reference to standards, guidelines and approaches such as: o ISO 14001 Environmental Management Systems o Life Cycle Analyses o Global Reporting Initiative o Ecological Footprint Assessment o Triple Bottom Line reporting o Product Stewardship

an integrated approach to sustainability which includes environmental, economic and social aspects, or a narrower one to focus on each aspect individually

the parts of the enterprise to which it is to apply, including whether it is for the whole enterprise, one site, one work area or combinations of these

Stakeholders may include: individuals and groups both inside and outside the organisation that have some direct interest in the following aspects of the enterprise: o actions o conduct o customers o employees at all levels of the organisation o other organisations o products o regulators o services o suppliers

Strategies may include: awareness raising among stakeholders training of staff in principles and techniques of sustainability

Sustainability policy may include:

air pollution carbon emission

Business planning may include:

objectives pertaining to: o changes to processes and procedures o environmental issues o education and training o past and future reviews and audits o review strategies, including: o formalising review strategies via re-planning o internal and external audits o monitoring personnel performance following training o monitoring statistics o reviewing effectiveness of new procedures and processes o undertaking quality control checks

targets, such as: o carbon emissions reduction o cleaner production


o lean management o waste minimisation

Resource efficiency for the transport industry may include:

fuel consumption maintenance and servicing, such as importance of correct tyre

pressure the correct use of equipment and vehicles according to

environmental protection regulations and guidelines


Maintaining operating equipment in an environmentally sustainable environment may be conducted:

in a range of work environments by day or night

Customers may be: internal or external Workplaces may comprise: large, medium or small worksites in the transport/logistics

industries Pollutants may include: chemicals and detergents

exhaust fumes gas hazardous substances noise noxious material oils and lubricants rubbish smoke wastes

Plant and equipment may include:

aircraft fixed equipment emitting exhaust fumes/gases forklifts, cranes and load shifting equipment marine vessels motor vehicles, trucks and motorcycles portable equipment emitting exhaust fumes/gases rail locomotives and motive power units spill response equipment tow motors





Depending on workplace context, personal protective

bio hazard suits carbon monoxide (CO) detector eye/ear protection gloves


equipment (PPE) may include:

high visibility clothing mask protective clothing safety headwear and footwear two-way radios



codes of practice for environmental protection emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions safety data sheets (SDS)/material safety data sheets (MSDS) policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, waste

disposal/reprocessing, handling of dangerous goods/hazardous substances and other environmental protection issues

relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions work health and safety (WHS)/occupational health and safety

(OHS) and environmental protection regulations workplace housekeeping procedures and policies


current Australian Dangerous Goods (ADG) Code marine orders relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations

TLIU1013 Prepare for environmentally sustainable work practices

Environmental and resource efficiency issues may include:

minimisation of environmental risks and maximisation of opportunities to improve business environmental performance and to promote more efficient production and consumption of natural resources, for example by: o efficient energy use, seeking alternative sources of energy o minimisation of pollution, through sound equipment

operating techniques o minimisation of waste through effective storage and

recycling Legislation and national standards may include:

Australian Standards award and enterprise agreements licensing arrangements relevant codes of practice relevant commonwealth, state and territory legislation which

affects organisational operation: o environmental issues o industrial relations o work health and safety (WHS)/occupational health and safety

(OHS)


Industry procedures may include:

carbon training emissions policy environmental management strategy lean management techniques resource recovery

WHS/OHS requirements may include:

understanding of company work health and safety WHS/OHS guidelines such as: o appropriate personal protective equipment (PPE)

Reasons for environmental sustainability action may include:

biodiversity and environmental impacts greenhouse gas emissions resource scarcity non-renewable resource use pollution:

o air o land o hazardous materials o waste o water

Appropriate transport and logistics or warehousing environmentally sustainable work practices may include:

improving energy efficiency increasing use of renewable, recyclable, reusable and

recoverable resources preventing and minimising risks and maximising opportunities

such as: minimise usage of fuel or use alternative forms of energy where

appropriate reducing emissions of greenhouse gases reducing use of non-renewable resources

TLIU2012 Participate in environmentally sustainable work practices

Environmental and resource efficiency issues may include:

minimisation of environmental risks and maximisation of opportunities to improve business environmental performance and to promote more efficient production and consumption of natural resources, for example by: o efficient energy use, seeking alternative sources of energy o minimisation of pollution, through sound driving techniques o minimisation of waste through effective storage and

recycling Appropriate techniques may include:

examination of invoices from suppliers examination of relevant information and data measurements made under different conditions

Organisational plans may include:

documented policies and procedures environmental protection regulations and guidelines on correct

use of equipment and vehicles work plans to minimise waste, increase efficiency of water use

etc. Suggestions may include ideas that help to:

improve energy efficiency increase use of renewable, recyclable, reusable and recoverable

resources prevent and minimise risks and maximise opportunities such as:


o minimise usage of fuel or use alternative forms of energy where appropriate

reduce emissions of greenhouse gases reduce use of non-renewable resources

TLIU3011 Implement and monitor environmentally sustainable work practices Compliance includes: meeting relevant federal, state/territory and local government

laws, by-laws and regulations Purchasing strategies may include:

influencing suppliers to take up environmental sustainability

Stakeholders, key personnel and specialists may include:

individuals and groups both inside and outside the organisation that have some direct interest in the enterprise's conduct, actions, products and services, including: o employees at all levels of the organisation o customers o suppliers o other organisations

key personnel within the organisation, and specialists outside it who may have particular technical expertise

Environmental and resource efficiency plans may include:

addressing sustainability initiatives with reference to standards, guidelines and approaches such as: o Ecological Footprint Assessment o Global Reporting Initiative o ISO 14001 Environmental Management Systems o Life Cycle Analyses o Product Stewardship o Triple Bottom Line reporting

initiating and/or maintaining appropriate enterprise procedures for operational energy consumption, including stationary energy and non-stationary (transport)

Suggestions may include ideas that help to:

eliminate the use of hazardous and toxic materials express purchasing power through the selection of suppliers

with improved environmental performance e.g. purchasing renewable energy

identify strategies to offset or mitigate environmental impacts, e.g. purchasing of carbon credits

make more efficient use of energy maximise opportunities to re-use and recycle materials prevent and minimise risks and maximise opportunities such as:

o minimise usage of fuel or use alternative forms of energy where appropriate

reduce emissions of greenhouse gases reduce use of non-renewable resources

TLIU3014 Operate vehicle in an environmentally sustainable manner Environmentally sustainable driving may include:

following distance from the vehicle in front observance of speed limits transmission control tyre pressures


use of auxiliary braking systems vehicle maintenance




state/territory heavy vehicle driving licence/permit requirements state/territory road rules vehicle manufacturer instructions, specifications and


vehicle work diaries or record book workplace driving instructions and procedures


relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory roads and traffic authority driving

regulations and licence/permit requirements relevant state/territory road rules


TLIU3015 Identify wastes and hazards in the waste management industry Waste characteristics may include:

density level of contamination quality quantity shape size volume weight

Waste stream may include: construction and demolition dangerous goods green waste hazardous substances municipal waste

Waste categories may include:

asbestos clinical/cytoxic waste – medical waste, dressings, sharps,

pharmaceutical products, anatomical waste commercial and industrial waste construction and demolition waste – broken bricks, concrete,

plasterboard, glass, metals, soils, tiles, timbers general household waste/hard rubbish hazardous waste – acid, caustic, greasy trap waste, oily rags,

filters, coolants, oily sludges, septic waste, solvents, trade waste (i.e. paints), used cooking oils, batteries

manufactured products – clothing and footwear organic and green waste – fruit, vegetables, fish, all green waste processed food and beverage waste – food, beverages, tobacco

and liquor, used cooking oil


quarantine waste – airport and seaport amnesty bin waste, wash water waste from international vessels and from cleaning of heavy vehicles

recyclable materials – cardboard, plastic wrap, polystyrene, newspapers, magazines, phone books, boxes, cartons and packaging

sanitary waste Hazardous and dangerous waste may include:

all waste depending on the condition, environment and extent of personal exposure

asbestos biological products blood products chemicals electrical wiring glass hospital waste leaking containers medical waste needles and syringes oil and petrol

Non-conforming waste may include:

contamination hazardous or dangerous waste inferior quality and unacceptable waste streams

Contaminants may include: infestation mixing waste types rot or mould sunlight waterlogging

Other potential hazards and risks are those that may lead to:

damage to plant, vehicle or property harm to the environment, including soil and streams illness or injury to employees, contractors or the general public injuries resulting from manual handling and repetitive work

Hazards and risks may include:

broken glass burns clinical/cytotoxic waste (e.g. dressings and sharps) compaction equipment contamination corrosion dust fire fumes narrow driveways other vehicles and equipment overhanging signs projectiles spark-producing equipment weather


TLIU4001 Implement and monitor environmental protection policies and procedures

Implementation and monitoring of environmental protection policies and procedures may occur:


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites in the transport, warehousing,

distribution and/or storage industries Workplace procedures for dealing with hazardous events may include:

consultation counselling and disciplinary processes environmental information including incident and management

practices evacuation first aid hazardous substance containment inspection and housekeeping internal and external auditing maintenance including plant and equipment operational instruction purchasing risk assessment and control specific hazardous materials policies and procedures training and assessment

Environment may include: atmospheric indoor marine outdoor

Environmental protection requirements may be obtained from:

environmental hazard reports relevant legislation risk control procedures workplace personnel and management


chemicals and detergents exhaust fumes gas noise oils and lubricants rubbish smoke wastes

Servicing requirements may be obtained from:

customer requests freight requirements workplace personnel works orders


gloves high visibility clothing safety glasses safety headwear and footwear


two-way radios Personnel in the work area may include:

contractors official representatives site visitors workplace personnel including supervisors and management

Support services can include:

load security/protection loading/unloading requirements receipt personnel special vehicle access/parking

Promotional activities may include:

advertising programs in-house newsletters open days press releases promotional briefings public relations activities publications seminars




applicable legislated safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines


codes of practice for environmental protection emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of

equipment safety data sheets (SDS)/material safety data sheets (MSDS) policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, waste

disposal/reprocessing, handling of dangerous goods/hazardous substances and other environmental protection issues

relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions work health and safety (WHS)/occupational health and safety

(OHS) and environmental protection regulations workplace housekeeping procedures and policies


applicable legislated safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

Australian Dangerous Goods (ADG) Code


relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,


TLIU5006 Conduct environmental audits






Services, products, risks, work systems and requirements potentially vary:

in different sectors of the warehousing, storage, transport and distribution industries

Environmental audits may be conducted:

as part of enterprise or site-specific procedures

Audits may be conducted: alone or in conjunction with other staff from the enterprise or external contractors

Audits may involve: movement of processed materials, dangerous goods, hazardous substances, waste disposal, run-offs, etc.


customers and suppliers employees, supervisors and managers industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional, maintenance or technical staff relevant environmental authorities and local government

departments representatives of other enterprises and organisations related to

the international transfer of freight Communications systems may involve:

electronic data interchange (EDI) email fax fixed or mobile telephone mail, forms and internal memos radio







emergency procedures environmental codes of practice and regulations relevant to

workplace activities local government environmental protection policies and

guidelines manufacturer specifications and/or suppliers handling and

storage advice safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals, job specifications and procedures and

induction documentation quality assurance plans, data and document control quality assurance standards and procedures regulations and codes of practice for the handling, storage and

transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code where applicable

relevant Australian Standards, criteria and certification requirements

relevant competency standards and training materials supplier and/or client instructions workplace operating procedures, instructions and policies

relevant to environmental protection Applicable procedures and codes may include:

Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances



relevant licence or permit requirements and associated regulations

relevant state/territory and local government environmental protection legislation and regulations

relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation

W: Equipment and Systems Operations

TLIW2017 Cut and join materials

Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Timber may be: hardwood or softwood Equipment may include: single or multiple saw positions





chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials


contractors customers/clients industrial relations and work health and safety

(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel


barcode readers email fax internet oral, aural or signed communications phone






emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods

(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)

(where applicable) standards and certification requirements


supplier and/or client instructions Applicable regulations and legislation may include:

ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082

Timber - Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIW2018 Operate hand held air/power equipment for production processes

Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may: large, medium or small worksites Workplace environment may include:


Timber may be: hardwood or softwood Air/power equipment may include:

chisels compressors drills glue guns grinders/sanders hot air guns nail guns planes saws socket drivers spray guns






barcode readers email/internet fax


oral, aural or signed communications phone





(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers and contractors union representatives workplace personnel






(where applicable) standards and certification requirements supplier and/or client instructions



Timber - Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIW2019 Apply surface coatings using a spray gun Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Spray guns may be: air or electrically powered Coatings may be: water or chemically soluble


Spray guns may be: hand held or automated Hazards in the work area may include exposure to:

chemicals and fumes dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials


gloves protective clothing respirators safety glasses safety headwear and footwear













(where applicable)


standards and certification requirements supplier and/or client instructions



Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIW2020 Undertake pallet repairs Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Pallets may be: of timber, metal or plastic construction Pallets may be determined: as non-repairable depending on cost, level of damage, time etc. Hazards in the work area may include exposure to:








barcode readers email fax internet


oral, aural or signed communications phone












equal employment opportunity and affirmative action legislation TLIW2021 Clean and inspect pallets Work may be conducted in a range of work environments by day or night


Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Cleaning operations may be conducted:

by hand or machine involving detergents or solvents

Inspection may be: by eye or using testing equipment Workplace requirements for completing cleaning activities may include:

checking work areas to ensure they meet required workplace standards

completing and maintaining schedules and records


containing used cleaning agents and waste water in an appropriate manner

identifying maintenance requirements of any damaged equipment

sorting and appropriately storing recyclable materials for collection

tagging faulty equipment and notifying appropriate personnel of maintenance requirements of damaged or non-functioning equipment






contractors customers/clients industrial relations and WHS/OHS specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel








emergency procedures job specifications and workplace operating procedures


manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods






equal employment opportunity and affirmative action legislation TLIW2022 Manufacture pallets using automated methods Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Timber may be: hardwood or softwood Major components of pallet machine may include:

boards cams control panel control switches conveyors hoppers nail bowls nail chucks stackers




gloves high visibility clothing safety glasses


safety headwear and footwear two-way radios

















equal employment opportunity and affirmative action legislation TLIW2023 Manufacture pallets using manual methods


Work may be conducted: in a range of work environments by day or night and may cover the full range of standard wooden designs manufactured in the workplace concerned

Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Equipment used may include:

assembly jig compressor or compressed air supply nail gun paint spray gun


chemicals dangerous or hazardous substances debris on floor electrical equipment faulty racking faulty tools and equipment humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials




contractors customers/clients industrial relations and WHS/OHS specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel














Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory work health and safety

(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations including equal opportunity,

equal employment opportunity and affirmative action legislation TLIW2024 Dock boards using computer programmed machinery Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Timber may be: hardwood or softwood Equipment may include: single or multiple saw positions Personal protective equipment (PPE) may include:





















equal employment opportunity and affirmative action legislation TLIW2025 Dock boards on mechanical feeds Work may be conducted: in a range of work environments by day or night Customers may be: internal or external


Workplaces may comprise: large, medium or small worksites Workplace environment may include:


Timber may be: hardwood or softwood Equipment may include: single or multiple saw positions Personal protective equipment (PPE) may include:














emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture


relevant Australian or international standards relevant regulations including the Australian Dangerous Goods






equal employment opportunity and affirmative action legislation TLIW3006 Operate computerised mail and parcels sorting equipment Work may be conducted: by day or night

in a range of work environments Workplaces may comprise: large, medium or small worksites Operations may include: shift work Customers may be: internal or external Hazards may include: dust and vapours

hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise vehicular traffic and pedestrians




Equipment may include: bar code sorter conveyor belts flat mail Optical Character Recognition (OCR) flat sorting machine kingfishers large letters sorting machine large parcels sorting machine letter scanner mail trays, tubs and bags multi-line OCR pallet jack/maverick powered lifters


scales scanners small parcels sorting machine strapping machine tipping belt unit load device (ULD) tipper ULDs and wheeled ULDs (WULDs) vertical sorting frame (VSF) and vertical sorting divisions (VSDs)










competency standards and training materials emergency procedures HAZCHEM chart/safety data sheets (SDS)/material safety data

sheets (MSDS) induction documentation international postcode directory job specifications and procedures label charts mail identification numbers, codes and labels Management Information System (MIS) Management Operating System (MOS) manifests, consignment notes, bar codes, mail and container

identification manufacturer specifications postal guide postcode book, national sort plan and state sort plan quality assurance procedures safety observation feedback program sorting system information including: supplier and or/client instructions


workplace policies, operating procedures and practices Applicable regulations and legislation may include:



relevant codes and regulations pertaining to mail operations relevant state/territory work health and safety



TLIW3007 Code and coordinate video-coding operations Work may be conducted: by day or night






Equipment may include: computer hardware keyboard/mouse operator support devices (OSDs) supervisor's console video-coding desk


gloves high visibility clothing safety footwear











competency standards and training materials emergency procedures HAZCHEM chart/safety data sheets (SDS)/material safety data

sheets (MSDS) induction documentation job specifications and procedures Management Information System (MIS) Management Operating System (MOS) manufacturer specifications performance assessment and analysis information quality assurance procedures safety observation feedback program supplier and or/client instructions workplace polices, operating procedures and practices







TLIW3008 Carry out culler facer canceller operations Work may be conducted: by day or night







Equipment may include: bag frames bag hoist bags bins chairs face up area frame gloves hand pallet trucks hand stamps and table kingfishers knife labels letter preparation lines (LPLs) needle stick holder (biological hazard container) out of course (OOC) stickers plastic and cardboard trays rakes reject baskets trolleys tub/tray holder ULD tippers unit load devices (ULDs) and wheeled ULDs (WULDs)









CFC process information including: o codes of practice, including Codes of Practice for Manual

Handling and the Industry Safety Code o competency standards and training materials


o emergency procedures o HAZCHEM chart/safety data sheets (SDS)/material safety

data sheets (MSDS) o induction documentation o job specifications and procedures o label charts o machine operating manuals o machine specifications o machine specifications o mail and container identification o mail identification numbers, codes and labels o Management Information System (MIS) o Management Operating System (MOS) o manufacturer specifications o quality assurance procedures o safety observation feedback program o size gauges o supplier and or/client instructions o workplace policies, operating procedures and practices







X: Logistics TLIX0001 Determine tariff classification of goods Information on relevant aspects of classifying commodities for import and export of goods through customs may include:

content of Customs Tariff Act 1995 and various sections within the Act as they relate to classifying commodities for import and export of goods through customs

legal notes to the tariff and the context of each note and the application of this context to the classification of commodities for the import and export of goods through customs

principles of identification of goods for tariff classification purposes

reasons for Customs Tariff Act 1995 and for the imposition of duty on imported goods

Rules for the Interpretation of the Harmonized System and the Australian Customs Tariff Act 1995

schedules of the tariff and the sub-heading structures at various levels in order to arrive at correct classification and duty rates


Where identifying material for classification is not available, sample of goods may be in the form of:

photographs (still, video or electronically transmitted image) written description including technical drawings

Resources to classify goods include:

case law dictionaries Harmonized System Explanatory Notes (HSEN) precedents database trade or technical publications websites

Examples of previous related classifications include:

examples from texts and reference materials including World Customs Organisation precedents

precedents Client consultation may be required where:

characteristics of goods cannot be determined from available information or require clarification in relation to use, function, context (as a component of another item)

Assistance may include: advice from supervisor or manager, more experienced colleagues, customs brokers, training staff, technical experts

consulting technical experts in the industry, professional association or a training provider

using reference material within organisation, training providers, professional libraries, trade journals

New developments in classifying commodities may relate to changes in:

processes regulations software application systems work systems

Information on new developments in classifying commodities for the import and export of goods may be obtained from:

Australian Customs bulletins, journals, magazines, books continuous professional development programs external networks such as: staff in regulatory authorities internal networks such as: own work team, staff in other

departments, support staff, managers, training staff websites


quality procedures


electronic data interchange (EDI) email internet oral, aural or signed communications phone


other employees and supervisors personnel in relevant authorities and institutions


Customs and related legislation dictionaries extrinsic material (as defined in the Acts Interpretation Act) Harmonized System Explanatory Notes (HSEN) internal documentation machinery operations manuals,


manufacturer specifications for relevant equipment quality assurance procedures supplier and/or client instructions trade or technical publications workplace procedures and policies

TLIX0002 Initiating cargo border procedures Work may be conducted: by day or night

in a range of work environments Customers may be: external

internal Workplaces may comprise: large

medium small worksites


Cargo may include: consignments imported/exported by air freight consignments imported/exported by parcels post consignments imported/exported by sea freight goods and dangerous goods goods with specialist requirements, including temperature

controlled personal effects wildlife or wildlife products (living or non-living)




industrial relations and work health and safety work health and safety (WHS)/occupational health and safety (OHS) specialists

management representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers and clients union representatives






air waybill (AWB), bills of lading (B/L) or sea waybills certificates of marine insurance, other insurance certificates


certificates of origin cleanliness certificates commercial invoices dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) emergency procedures financial documentation goods identification numbers and codes handling instructions for cargo (especially for dangerous goods

or temperature controlled goods) manifests, barcodes, and container identification/serial numbers manufacturer specifications for equipment operations manuals, job specifications and induction

documentation other documents specific to goods, country of origin/destination packing declarations packing lists permits from regulatory bodies (Australian and international) quality assurance procedures relevant Australian and international standards, regulations and

codes of practice for the import/export of cargo, including handling and transporting dangerous goods and hazardous substances

relevant certification requirements relevant Customs and related legislation and procedures,

including those relating to biosecurity, environment and conservation

supplier and/or client instructions treatment certificates transportation and warehousing instructions workplace procedures and policies

TLIX0003 Conduct advanced border clearance functions New developments in border clearance operations may include:

processes regulations systems technology types and packaging of goods

Information on new developments in border clearance operations may be obtained from:

bulletins, journals, magazines, books external networks internal and external training programs internal networks such as: own team, staff in other departments,

support staff, managers, training staff internet websites

Adaptability to new skill and knowledge requirements required due to the development of new border clearance operations may include:

coaching in the workplace continuous professional development programs external training programs independent reading internal training programs networking with relevant internal and external contacts online learning



quality procedures




clients customs brokers customs technical experts other employees and supervisors


client instructions commercial invoices and packing lists Customs and related legislation Customs Notices dangerous goods declarations and safety data sheets

(SDS)/material safety data sheets (MSDS) industrial relations agreements or contracts internal documentation used for border clearance functions manifests, delivery notes, special clearances, consignment notes

and authorised weighbridge certificates manufacturer specifications for equipment operations manuals, job specifications and induction

documentation other legislation related to border clearance functions permits to import and/or export quality assurance procedures quarantine documentation shipping documentation workplace policies and procedures related to border clearance

New developments in border clearance operations may include:


TLIX0008 Comply with biosecurity border clearance Documentation may include:

Automatic Entry Processing for Commodities (AEPCOMM) requirements policy

industry/enterprise or other performance standards minimum documentary and import declaration requirements

policy non-commodity for containerised cargo clearance (NCCC)

requirements policy non-commodity information requirements policy workplace procedures


consultative committees department personnel industry technical experts managers/employers


mentors and workplace coaches representative government regulatory bodies team leaders/supervisors

Information on new developments in biosecurity border clearance operations may be obtained from:

Biosecurity Import Conditions (BICON) system Continued Biosecurity Competency (CBC) bulletins, journals, books external networks independent reading internal and external training programs online learning and other professional development programs relevant government department

Relevant requirements for consignment specific documentation may include:

government certification transport documentation commercial documentation documents issued and/or endorsed by the Department of

Agriculture and water resources non-commodity documentation other documents

TLIX4007 Implement and monitor integrated logistics support plans

Sources of information may include:

contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers

Integrated logistics support plans may include:

disposal facilities technical data training transitional plans

Organisational policy and procedures may include:

Australian Standards international standards organisational instructions and standards

Performance indicators may include:

costs milestones production resources scheduling timing

Life cycle may include: whole of a particular item/system/process, from identification of a capability need to capability disposal


Compliance requirements may include:

authority delegations environmental legislative organisational policy regulatory

TLIX4008 Conduct integrated logistics support activities

Stakeholders may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers

Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes



Legislation may include: relevant federal, state/territory and local government legislation and regulations


contractors databases duty statements legislation managers peers plans policies procedures publications reference material standards supervisors suppliers

Personnel may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers team members


Integrated logistics support activities may include:

data and information analysis data and information management data and information retrieval identification of data and information reporting research

Resources may include: financial information technology applications and tools infrastructure personnel time

Methodologies and procedures may include:

configuration management life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance systems engineering




Records may include: databases files registers spreadsheets

TLIX4009 Apply integrated logistics support processes and procedures

Organisation may include: enterprises that work in integrated logistics support other government departments or instrumentalities that work

with materiel Resources may include: financial

information technology applications and tools infrastructure personnel time databases



Integrated logistics support activities may include:

integrated logistics support administrative procedures integrated logistics support data collection and storage integrated logistics support data retrieval

Records may include: databases files


registers spreadsheets

TLIX4011 Conduct logistics support analysis activities







contractors databases duty statements legislation managers peers plans policies procedures publications reference material standards supervisors suppliers


Logistics support analysis activities may include:

data and information analysis data and information management data and information retrieval identification of data and information


reporting research



configuration management life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance reliability, availability and maintainability systems engineering




TLIX4016 Implement and monitor materiel sustainment plans



Materiel sustainment plans may include:

disposal facilities finance obsolescence technical data training transitional plans




costs milestones


production resources scheduling timing

Materiel sustainment may include:

the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks



TLIX4017 Conduct materiel sustainment activities








contractors databases duty statements legislation managers peers plans policies procedures


publications reference material standards supervisors suppliers

Materiel sustainment activities may include:



Resources may include: information technology applications and tools financial infrastructure personnel time


configuration management life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance reliability, availability and maintainability systems engineering


authority delegations environmental legislative regulatory organisational policy


Materiel sustainment records may include:

databases files finance systems logistics information technology systems logistics systems registers spreadsheets technical data systems


TLIX4018 Apply materiel sustainment processes and procedures

Organisation may include: enterprises that work in materiel sustainment other government departments or instrumentalities that work

with materiel Materiel sustainment may include:




Materiel sustainment activities may include:

administrative procedures data collection and storage data retrieval

Resources may include: financial information technology applications and tools infrastructure personnel time transport

Materiel sustainment records may include:

databases files finance systems logistics information technology systems logistics systems registers spreadsheets technical data systems

TLIX4022 Implement and monitor configuration management plans



Configuration management plans may include:

disposal facilities technical data


training transitional plans




costs milestones production resources scheduling timing



TLIX4023 Conduct configuration management activities






Configuration management activities may include:



contractors databases duty statements legislation managers


peers plans policies procedures publications reference material standards supervisors suppliers


Resources may include: contractual financial information technology applications and tools infrastructure personnel time


configuration management costing analysis life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance reliability, availability and maintainability systems engineering




Configuration management records may include:

databases files information technology systems registers spreadsheets

TLIX4024 Apply configuration management processes and procedures

Organisation may include: enterprises that work in configuration management


other government departments or instrumentalities that work with materiel



Configuration management activities may include:

configuration management administrative procedures configuration management data collection and storage configuration management data retrieval


Configuration management records may include:

databases files registers spreadsheets

TLIX4026 Apply codification and cataloguing processes and procedures

Organisation may include: enterprises that require codification and cataloguing other government departments or instrumentalities that work

with materiel Organisational policy and procedures may include:


Codification information and data may include:

liaison manufacturer information physical descriptions technical drawings technical specifications

Cataloguing activities may include:

administrative procedures data management data collection and storage data retrieval liaison

Codification and cataloguing records may include:

databases files registers spreadsheets

TLIX4027 Assess maintenance spares and manage repairable items

Spares assessment and supply information systems may be:

developed within the organisation manual or computer-based proprietary systems purchased by the organisation

Suitable substitute parts may be identified from:

drawings, standards and specifications in the case of piece parts and materials

manufacturer catalogues and specifications in the case of complete components (items of products)

modification data



Australian Standards international standards logistics support analysis organisational instructions and standards

Repairable items may include:

electrical system components electronic systems components engines and engine components hydraulic, pneumatic and fuel components instrument system components items of role equipment items of safety equipment mechanical components removable structural components

Investigation or additional maintenance requirements may include:

compliance with directives or special technical instructions incident investigation modifications service bulletin compliance service difficulty (defect) report investigation warranty claims

ILS records may include: baselines for reliability, availability and maintainability failure modes, effects and criticality analysis costing analysis life cycle costing data logistics support analysis plans logistics support analysis record data

TLIX4028 Apply knowledge of logistics

Logistics may include: logistics support to capability logistics support to operations and logistics systems

Organisation may include: enterprises that work in logistics other government departments or instrumentalities that require

logistics support Organisational policy and procedures may include:


TLIX4029 Apply knowledge of integrated logistics support Organisation may include: enterprises that work in materiel logistics



Materiel logistics is: the life cycle management of materiel to achieve the stated objectives of capability managers


Australian Standards international standards


organisational instructions and standards TLIX4030 Apply knowledge of materiel sustainment Materiel sustainment may include:


Organisation may include: enterprises that work in materiel logistics other government departments or instrumentalities that work

with materiel Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft

etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes

Materiel logistics is: the life cycle management of materiel to achieve the stated objectives of the capability managers



TLIX4031 Apply knowledge of configuration management Organisation may include: enterprises that work in materiel logistics






TLIX4032 Apply knowledge of technical regulatory framework Technical regulatory framework may include compliance in:

environment safety suitability

Organisation may include: enterprises that work in materiel logistics other government departments or instrumentalities that work

with materiel






TLIX4033 Apply technical regulatory framework compliance management systems Technical regulatory framework compliance requirements:

may include those authorised by the relevant technical regulatory framework and contained in implementation directions from internal authorities

will be based on: o codes of practice o environmental, sustainability policies and legislation o internal policies o organisational policy and procedures o operating procedures o standards

Technical regulatory framework components may include:

configuration management design and design approval engineering including engineering change integrated logistics support logistics materiel sustainment procurement quality

Resources may include: access to appropriate technical expertise communication systems facilities financial human resources information technology capabilities and systems infrastructure time transport

Specified information may include:

plans project plans standing instructions operating procedures work flow charts work instructions work procedures

Breaches may include: penalties, which may include sanctions, suspension, loss of formal recognition or accreditation, and court determination in relation to criminal or civil cases


Public Service Act relevant civil legislation and regulations relevant commercial legislation and regulations

Responsible authority/stakeholder may include:

compliance management team (where relevant) compliance specialists at the operational level legal and business advisors and consultants with expertise in

compliance management project sponsors representatives of professional associations and institutes

relevant to the organisation's operations and sphere of business senior management team technical regulatory authorities

TLIX4034 Apply technical risk management systems and techniques Risks may include: actual

likely/probable perceived potential sources of technical risk and associated documents may include:

o design change o Engineering Management Plan o Risk Management Plan o appropriate standards

Delegated technical/engineering authority may include authority:

appointed in accordance with the relevant technical regulatory framework

subject to frequent change in a multi-disciplinary environment under limited guidance and supervision within agreed authorisation and limits within established organisational framework, procedures and

routines Risk analysis methods, techniques and tools may include:

assisting in qualitative and/or quantitative risk analysis, such as schedule simulation, decision analysis, contingency planning and alternative strategy development

using personal experience and/or subject matter experts using specialist risk analysis tools to assist in the decision-making

process Organisational plans may include:

engineer management plans risk management plans

Others may include: executive authorities higher project authorities other stakeholders project specialists or personnel regulatory authorities team members

Opportunities may include: better means of achieving a result changes in the regulatory framework or broader environment

that offer scope for rescheduling activities to better effect efficiencies or methods to work more effectively, such as ways of

shortening an activity environmental load minimisation and waste minimisation


improvements to technical integrity risk mitigation

Review may include: changes to technical regulatory authority technical integrity of organisation's materiel

Data and information may include:

financial data list of potential risk events (risk register/log) logistics data, including environmental, sustainability issues organisational files and records risk analysis and reappraisal risk diaries, incident logs, occurrence reports and other such

documentation risk management lessons learned risk management plan technical data

TLIX4035 Maintain technical data and information Data and technical information management system may include:

allocating access/security status capturing structural and contextual metadata classifying and indexing items computer-based, paper-based, microfiche and manual systems generating and allocating unique identifiers to data items identifying and recording disposal status items identifying technical data and information creators links between technical data and information items locating and tracking items naming/titling items negotiating transfer of custody or ownership recording the use history of items

Workplace requirements may include:

arrangements for disposal and archiving of technical data and information

identifying disposal and/or archiving criteria numbering system or naming conventions for technical data and

information timeframe for processing

Security and access requirements may include:

intellectual property restrictions protection of privacy security restrictions trade secrets or commercial in confidence information

Monitoring technical data and information which is of direct interest to the business unit may include:

audit trail or log of users and activity in systems compliance with access rules compliance with disposal procedures correct use of spelling, spacing and numbering data integrity disparity, sentencing difficulties or gaps in retention and disposal

coverage disputes arising from matters, particularly access questions failures in tracking or increases in lost items input of metadata requirements legal precedents requiring changes to system/s records of authorisation of destruction


reliability of optical character recognition techniques retention of records scanned clarity of images security space shortages storage standards maintenance volumes of actions or accumulations of records above or below

anticipated levels Authorised systems may include:

applicable industry and international standards authorised data technical information management frameworks

and systems engineering management plans (including technical data

management plans and configuration management plans) relevant organisational instructions relevant technical regulatory framework

Reports may include: ad hoc reports part of a management solution for another support/operational

function regular records management reports specific reports such as:

o defect trends o design support network reviews o engineering delegations o engineering design o engineering instructions and standards o maintenance data o maintenance instructions o system management reports

Format and style of reports may be:

computer-generated formal informal manual

TLIX4036 Analyse, advise on and carry out integrated border clearance transactions Information on relevant aspects of border clearance transactions may include:

functions and responsibilities of a customs broker internal and external review practices available to analyse and

review issues and problems arising within border clearance transactions

processes and practices for advising clients on issues and related solutions arising during an assessment of border clearance transactions

role and authority of customs, the appropriate regulatory authority responsible for biosecurity, and other regulatory bodies and how they fit into the structure of government and customs broking practices

Aspects of border clearance transactions that will need to be examined and analysed to establish any

dispute resolution free trade and other preferential tariff agreements GST requirements import prohibitions and restrictions infringement notices and penalties


interactive effects and problems may include:

permit requirements tariff classification requirements valuation

Aspects of transaction that may be considered in the consideration of interactive effects and issues can include:

client requirements compliance with all legislation and permit requirements cost effectiveness risk assessment (to nominee and corporate brokerage,

regulatory authorities and client) source/s of information timeliness

New developments in border clearance requirements and operations may relate to:

goods legislation policy and guidelines processes systems technology

Information on new developments in border clearance requirements and operations may be obtained from:

external networks such as staff in various regulatory authorities, airline, shipping, road transport and storage; personnel, staff in bond stores and other customs broking firms, etc.

internal and external training programs internal networks such as own operations team, staff in other

departments, support staff, managers, training staff, etc. internet websites official booklets, bulletins, journals, magazines, books, etc.

Ways of learning skills and knowledge required for new developments in border clearance requirements and operations may include:

coaching in the workplace external training programs internal training programs networking with relevant internal and external contacts online learning reading independently






clients management representatives other employees and supervisors other relevant government departments, authorities and

institutions relevant authorities and institutions


Australian Taxation Office (ATO) legislative requirements client instructions information from relevant websites


internal documentation used for border clearance transactions manufacturer specifications for equipment required when

conducting analysis operations manuals, job specifications and induction

documentation other legislative requirements and publications pertaining to

border clearance functions relevant Customs and related legislation relevant sections of Australian Customs and Border Protection

publications workplace procedures and policies


Customs Act 1901and related legislation export/import/quarantine/bond requirements privacy legislation taxation legislation other government and legislative requirements pertaining to

border clearance TLIX5003 Develop and review integrated logistics support plans Organisational policy and procedures may include:

Australian Standards international standards logistics support analysis principles and processes organisational instructions and standards


conceptual documents contractors customers legislation, including environmental, sustainability requirements managers peers plans policies publications reference material standards supervisors suppliers

Standards and legislation may include:

Australian Standards international standards organisational instructions and standards regulations related to such matters as export and import

licensing, taxes and duties relevant federal, state/territory and local government legislation

and regulations including certification requirements Costing may include: labour

life cycle costs money outlay of expenditure resources time

Stakeholders may include: capability manager


contractors customers project managers regulatory authorities subordinates supervisors regulators suppliers team members

Integrated logistics support plans may include:

disposal facilities technical data training transitional plans

Promulgated may include: authorised documented endorsed issued published

TLIX5004 Develop integrated logistics support processes and procedures Stakeholders may include: capability manager

contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members


Organisational policy and procedure may include:


Legislative requirements may include:

regulations related to such matters as export and import licensing, taxes and duties

relevant federal, state/territory and local government legislation and regulations including environmental, sustainability and certification requirements

Logistics support analysis is:

the process for identifying and analysing the functional supportability requirements consistent with the goals of the integrated logistic support program. Logistic support analysis also describes the process for coordinated development of logistics related task data, and the processing of that data to


define logistics resource requirements. Logistic support analysis defines analytical process for the preparation for in-service support and disposal, and the interface with Supportability Assessments (Supportability Test and Evaluation)

Costing may include: labour life cycle costs money outlay of expenditure resources time


TLIX5005 Manage integrated logistics support operations Sources of information may include:

conceptual documents contractors legislation managers peers plans policies publications reference material standards supervisors suppliers


Australian Standards international standards logistical support analysis organisational instructions and standards

Stakeholders may include: capability manager contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members



Key performance indicators may include:

costs milestones production resources scheduling timings




relevant federal, state/territory and local government legislation and regulations including environmental, sustainability and certification requirements


TLIX5006 Manage verification and validation Sources of information may include:

contractors legislation managers peers plans policies publications reference material standards supervisors suppliers

Verification and validation are:

generic terms for the complete range of checks that are performed on a system in order to increase confidence that the system is suitable for its intended purpose, it includes: o performance tests o reliability tests o rigorous set of functional tests


Australian Standards international standards logistics support analysis organisational instructions and standards

Stakeholders may include: capability manager contractors customers project managers regulators


regulatory authorities subordinates supervisors suppliers team members




relevant federal, state/territory and local government legislation and regulations including certification requirements

TLIX5010 Provide specialist integrated logistics support advice Advice may be: ad hoc

by request formal or informal verbal or written and may include advice relating to: acquisitions disposal environmental, sustainability issues inspections in-service support policy implementation staff processes technical manual development trials and interoperability transitional planning transport

Ethical and practical guidelines must:

comply with professional codes of practice (as applicable)


TLIX5012 Develop and review materiel sustainment plans Materiel sustainment may include:






conceptual documents contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers


Australian Standards international standards organisational instructions and standards regulations related to such matters as export and import


and regulations including environmental, sustainability and certification requirements



Materiel sustainment plans may include:

annual support plans disposal facilities in-service support plans system level sustainment plans technical data through life support plans training


transitional plans Promulgated may include: authorised

documented endorsed issued published

TLIX5013 Develop materiel sustainment processes and procedures Materiel sustainment may include:










Promulgated may include: authorised documented endorsed issued


published TLIX5014 Manage materiel sustainment operations Sources of information may include:

conceptual documents contractors legislation managers peers plans policies publications reference material standards supervisors suppliers




Australian Standards international standards logistics support analysis organisational instructions and standards through life support




the process for identifying and analysing the functional supportability requirements consistent with the goals of the integrated logistic support program. Logistics support analysis also describes the process for the coordinated development of logistics related task data, and the processing of that data to define logistics resource requirements. Logistics support analysis


defines the analytical process for the preparation for in-service support and disposal, and the interface with Supportability Assessments (Supportability Test and Evaluation)


costs milestones production resources scheduling timings






TLIX5015 Establish supply chains Supply chain may include: cash flow

entire cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, freight, distribution

use of open and international supply chain management standards



Data may include: electronic catalogues electronic data interchange (EDI) inventory data logistics databases product shipment data real-time warehouse inventory status

Technology requirements may include:

information technology to smooth the flow of data radio frequency identification (RFID), barcoding and scanning

technology wireless application protocol (WAP) to allow personnel to access

logistics databases via handheld or palm-sized devices TLIX5019 Provide specialist materiel sustainment advice Advice may be: ad hoc


by request formal or informal verbal or written and may include advice relating to:

o acquisitions o disposal o environmental, sustainability issues o in-service support o inspections o policy implementation o staff processes o technical manual development o trials and interoperability o transitional planning o transport






TLIX5020 Develop and review configuration management plans Organisational policy and procedures may include:



conceptual documents contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers


Australian Standards international standards


organisational instructions and standards regulations related to such matters as export and import


and regulations including certification requirements Resource requirements may include:

financial information technology applications and tools infrastructure personnel time transport


Configuration management plans may include:

delegations instructions manuals processes

Promulgated include: authorised documented endorsed issued published

TLIX5021 Manage configuration management processes Sources of information may include:

contractors conceptual documents legislation managers peers plans policies publications reference material standards supervisors suppliers



Stakeholders may include: capability managers contractors


customers project managers regulators regulatory authorities subordinates supervisors suppliers team members


costs milestones production resources timings scheduling

Resource processes may include:

financial information technology applications and tools infrastructure personnel transport





TLIX5025 Provide specialist configuration management advice Advice may be: ad hoc

by request formal or informal verbal or written and may include advice relating to:

o acquisitions o disposal o environmental, sustainability issues o in-service support o inspections o policy implementation o staff processes o technical manual development o trials and interoperability o transitional planning o transport



Resources may include: financial information technology applications and tools


infrastructure personnel time

TLIX5036 Manage and monitor technical data and information systems

Technical data and information may be:

as specified and defined in the technical regulatory framework included either explicitly or implicitly in the established system

framework Approved system framework:

is established by an approved authority and issued as the basis of all technical data and information management

contains: o high level accountability and functional responsibilities o high level control/management requirements and protocols o key aspects of technical regulatory framework o outline of the structuring rules for repositories, cataloguing

systems, security access systems, processes and software o protocols on functionality, maintainability and growth o technical context o technologies/standards

Rules may include: allocating access/security status capturing structural and contextual metadata classifying and indexing items generating and allocating unique identifiers to data items identifying and recording disposal status items identifying technical data and information creators links between technical data and information items locating and tracking items naming/titling items negotiating transfer of custody or ownership recording the use of history of items

Measurable performance indicators may include:

those developed for specific tasks those incorporated in the data management system performance indicators that relate to:

o disposal (percentage of data, unsentenced data, overdue for disposal action, functions/data not covered by disposal schedules)

o parameters for tracking of technical data and information o retrieval and access (security and access rules, response to

request time limits, service levels for requests) Data management responsibilities may include:

established systems framework organisation's responsibility and accountability analysis system's rules, standards and procedures

Identified and documented may include:

established systems framework organisation's responsibility and accountability analysis system's rules, standards and procedures

Means of surveillance may include:

examination of results (technical data and information) form/s of reporting real-time observation (security of process) statistical reports


selected snapshots of the system Appropriate authority may include:

chief executive officer delegated individual external public authority nominated senior management representative senior management team technical/engineering authority

Monitoring may include: number of systems single data management system

Variation may include: increases or decreases in the use of particular technologies/standards

variations from the data management system's performance or capacity

variations within the agreed limit but which are consistent Reports may include: technical data and information capture

technical data and information compliance technical data and information creation technical data and information maintenance technical data and information use

Problems and changes may include:

changes in administrative changes to functions/activities changes to organisational structures legislative or technical regulatory changes technological change and implementation

Systemic may include: current technical data management systems technical systems (which generate technical data and

information) storage facilities systems systemic changes which may include:

o amendment to the classification system o bulk movement of technical data and information to control o migration of systems o new classification and control language o new disposal classes or retention periods o new organisational or business unit functions

Revisions may include: access rules and procedures classification and indexing schemes disposal schedules storage projections and requirements technical data and information specifications

Recommendations for system amendments may include:

changes to/enforcement of procedures counselling of non-conforming individuals/business units disciplinary action

TLIX5037 Plan logistics support for deployed operations Limitations and constraints may include:

access to ports, loading areas, lifting equipment access to resupply of fuel, water, food quarantine restriction restrictions imposed by management restrictions on movement


the requirement to maintain a reserve of capacity or capability Critical facts and assumptions may include:

availability of local resources composition of own resources distance load capability of roads location and condition of key equipment turnaround time

Operating environment may include:

availability of local resources movement corridors and routes the location and capability of handling equipment the terrain and climate

Operational factors may include:

any arrangements for the provision of supplies and services availability of local resources effects of terrain and climatic conditions on personnel and

material expected losses and delays within the logistic network and

distribution system through adverse weather, fire or other hazards

mission essential equipment operational period predicted need to relocate stocks during deployment predicted usage rates repair policy, including preventive maintenance requirements for

material in stock service level required at each line of stockholding

Logistic factors may include:

availability of lifting/loading equipment and trained workforce required to provide supply support to the stock

availability of suitable areas, infrastructure and facilities engineering effort necessary to enhance the logistic network and

provide for storage facilities movement lead time between the home location and operating

area planned frequency of replenishment potential variability of usage rates probability of delays in either procurement or delivery transport lift capacities available

TLIX5038 Organise the deployment and delivery of logistics support Technical and functional siting considerations may include:

access cover and concealment drainage facilities and infrastructure hard-standing size terrain

Logistic element may include:

catering health maintenance supply transport


TLIX5039 Plan and conduct road convoy Route reconnaissance may be conducted by:

by using local knowledge inspection by air recon over an area inspection by surface transport using maps, charts, aerial photographs

Vehicle discipline may include:

distance between vehicles modes of communication noise speed use of controls use of light vehicle movement

TLIX5040 Manage contracted support services

Contract obligations may include:

maintain an open line of communication provide a safe workplace provide access to the workplace provide appropriate facilities supply adequate resources to undertake work

Risks to the contract may include:

contractor inability to meet agreements end user or buyer inability to meet obligations limited number of suppliers time limitations or constraints

Contract supervision strategy may include:

administrative support arrangements control arrangements implementation strategy and arrangement for ongoing

management and communication outline of key objectives or mission performance monitoring arrangements summary of the current situation

Performance of the contractor is monitored may include:

file management - audit trail meeting records and follow-ups ongoing review of deliverables regular meetings stakeholder surveys on performance tracking milestones

Contract supervision strategy may include:

action on contract variation action on under performance action on workplace grievances communication strategy limits of authority strategies for continuous improvement

Contract variation to agreements may include:

change of scope dissolution of contracts negotiation of new terms and conditions verbal variations, confirmed in writing

TLIX5041 Organise supply support on deployment Local procurement may include:

the manufacture of items


the purchase of standard, readily available, commercial items or services

Deployment input to central procurement may include:

earmarks equipment pools operating stock reserve stock stockholding levels usage rates

Arrangements for the distribution and delivery of stock may include:

aerial delivery points caching direct delivery distribution points dumping exchange points unit collection

Functional components of a warehouse may include:

administration issues area receipt area stock storage area

Consideration for siting may include:

access cover and concealment drainage facilities and infrastructure hard-standing security size terrain

The principles of warehousing may include:

effective stock control measures efficient use of space logical workflow (one direction) management of information maximise the labour force maximum use of available capacity minimal internal movement minimal stock handling minimise the time to effect transactions safety and security

Stock location methods may include:

checkerboard method matrix method row and module method

Storage principles may include:

maintenance requirements density height stock characteristics transaction rate standard and non-standard items stock classification: oversized stock


palletised stock shelf stock bin stock draw stock hazardous stock sensitive stock

Material handling equipment may include:

fork lift pallet jack

TLIX5042 Organise road transport operations The considerations when planning vehicle movement and tasking may include:

climate driver availability handling of loads loads to be carried, including compatibility issues in regard to

dangerous goods and/or ammunitions method of movement method of operation road network route route capacity support vehicles tactical situation terrain time use of vehicle capacity vehicle availability vehicle types

Route information may include:

assembly areas, including laying up points and turnaround areas bridges, fords, waterways, tunnels and culverts critical points driving time and condition between points harbour and staging areas likely effect of weather conditions en route likely long halt locations and reporting points obstacles other potential routes road width and capacity state of repair or construction en route

TLIX5043 Conduct maintenance on deployed operations Maintenance effort may include:

calibration classification rebuilding recovery repair salvage servicing technical inspection testing


Maintenance technical policy and procedure may include:

engineering instructions maintenance advisory bulletins maintenance doctrine maintenance plans operating procedures technical regulations

Maintenance planning tools may include:

logistic information systems maintenance information systems: back-loading backlog cross-loading current availability scheduling workflow

The considerations of production/maintenance planning may include:

capability capacity duration of repair work location of the equipment parent unit activity priority of the equipment repair policy

Enabling components of maintenance support may include:

competent and qualified tradespeople facilities and support equipment, including recovery equipment repair parts repair pools technical data and documentation time tools and test equipment

Repair/recovery support may include:

back loading of material establishment of equipment collection point forward recovery of material forward repair of material

Repair parts may include: all essential elements, materials, components, assemblies or sub-assemblies of an end item of equipment required for the maintenance or repair of equipment

TLIX5044 Organise health support operations Health support may include:

dental care environmental health support evacuation (forward retrieval) medical imaging nursing care pathology primary health care psych support resuscitation surgical care triage

Health elements may include:

aeromedical evacuation team dental team


environmental health team field pathology team health assessment team laboratory team low/medium/high dependency nursing team medical imaging team mortuary team primary health care team psych support team rehabilitation team resuscitation team road ambulance evacuation team ships medical emergency team surgical team

Preparedness of health element personnel may include:

competent in generic organisational skills competent in health care skills familiar and confident with health element equipment and

operating environment fit and healthy have an authorised Red Cross card and armband have appropriate credentials for position

Health support policy and procedure may include:

health doctrine health instructions health policy directives operating procedures

The principles of health support may include:

conformity continuity control flexibility mobility prevention proximity

Evacuation planning factors may include:

airspace command and control availability and capability of evacuation assets capacity, location and type of supporting health facilities casualty exchange points along the evacuation chain casualty/patient estimates communication plan level of expertise of health care personnel protection afforded to health personnel, casualties, health units,

evacuation assets Evacuation assets may include:

air/sea support ambulance medical equipment pharmaceutical stores trained and competent personnel vehicle adapted for casualty transport

Processes and procedures may include:

check points/rendezvous points/way points forward positioning of evacuation assets


in-vehicle communications navigation aids pre-departure briefing route clearances standard operation procedures tasking information sheet use of casualty exchange points

Evacuation support may include:

casualty retrieval casualty transport compilation of evacuation records en route care handover management of casualty property and effects on-site care

Reception and despatch may include:

handover of the casualty to other evacuation modes liaison with the mode of evacuation movement to and from the despatch point via ambulance transfer to the other evacuation mode

Other evacuation modes may include:

boat/ship fixed wing aircraft rotary wing aircraft

Patient tracking may include:

identification issuing notifications maintaining a record of these occurrences providing updates reporting epidemiological morbidity data reporting on admission reporting on discharge

Health record may include: health reports and returns health treatment statistics medical records patient administrative information

Health logistics may include:

blood general logistic support (supply, transport, waste) health support services (maintenance, catering) mortuary affairs pharmaceuticals

Health related reports and returns may include:

casualty notification epidemiological morbidity data incident report patient holding situation report stock holdings

TLIX5045 Manage and monitor catering on deployed operations Catering support requirements may include:

condiment boxes direct to dinner meals individually packed meals preparation of fresh rations provision of field catering facilities


satellite kitchens semi-permanent kitchens temporary kitchens

Catering support planning tools may include:

feeding matrix ration plan staff roster

Catering support equipment may include:

eating utensils firefighting equipment food storage racking garbage bins gas cylinders kitchen washing-up facilities lifting devices mobile kitchen polyurethane (POL) drums and containers pots, pans and cooking utensils power generators refrigerators storage racks tentage and flooring water heating units water storage drums and containers

Catering facilities may include:

components of field kitchens may include: o kitchen area o messing area o kitchen washing-up facilities and pots, pans and utensil

storage racks o eating utensil wash-up area o refrigeration o hot water facilities o food storage area with racking o garbage area o POL storage area o gas storage area o chemical storage area o firefighting equipment area o preparation area o hand-washing area o water storage for kitchen and messing area o identified drop-off and pick-up area o generators and field power distribution system o sullage disposal system

satellite kitchens semi-permanent kitchens temporary kitchens

Resources required to meet food safety requirements may include:

food safety program for the work area which identifies critical control points, control measures and corrective action

personal protective clothing and equipment as required quality policy, system and procedures


reporting and monitoring systems review/audit arrangements work area or system in which quality and food safety practices

and procedures are to be monitored Food safety programs may include:

a written document that specifies how a business will control all food safety hazards that may be reasonably expected to occur in all food handling operations of the food business

food safety requirements may be specified in general operating procedures

related procedures must comply with legal requirements of the Food Safety Standards and must be communicated to all food handlers

Corrective action may include:

immediate actions to correct or control the non-conformance by the employment of risk management strategies for food

preventative actions to stop the non-conformance from occurring again, for example:

amending operating procedures/work instructions checking and repairing equipment retraining staff

Catering team may include: catering supervisors cooks food service assistants stewards


codes of practice doctrine instructions operating manuals orders relevant Australian Standards relevant Commonwealth Acts operating procedures

Opportunities to reduce waste may include:

rotating and documenting stock accurately storing food correctly and securely use recyclable products using reusable by-products of food preparation

Cost control procedures may include:

following recipes accurately ordering suitable quantities of stock portion control

Storage of food may include:

dry goods storage refrigeration utensil storage

Waste may include: dry waste grey water waste wet waste

TLIX5046 Carry out standard customs clearance practices Information on relevant aspects of customs

business continuity plan procedures Customs Act 1901, regulations and current amendments Customs publications, policy and procedures


clearance practices may include:

Non-tariff controls may include:

import licensing quota

New developments in customs clearance operations may include:


Information on new developments in customs clearance operations may be obtained from:

bulletins, journals, magazines, books external networks internal and external training programs internet websites such as Australian Customs and Border

Protection Service Ways of learning skills and knowledge required for new developments in border clearance operations may include:

independent reading online learning seminars and webinars


quality procedures




agents clients management representatives other employees and supervisors relevant authorities and institutions


client instructions Customs and related legislation Customs Notices internal documentation used for customs clearance functions manifests, delivery notes, consignment notes and special

clearances manufacturer specifications for equipment other regulatory requirements pertaining to customs clearance

functions quality assurance procedures

TLIX5047 Determine customs value Information on the determination of relevant

Customs Act 1901 and Customs Regulations


aspects of customs valuations may include:

principles, theories and history of the Australian valuation system including the World Trade Organization (WTO) Customs Valuation Agreement, and Customs and related legislation

transaction value including: o adjusted price o arm’s length transactions o contract of sale o import sales transaction o price o price related costs o rebates

Alternate valuation methods may include:

computed value method deductive goods method fall back method identical goods valuation similar goods valuation

Adjusted price may include: Australian inland freight and insurance deductible administrative costs deductible financing costs overseas freight and insurance post importation costs

Price related costs may include:

foreign inland freight and foreign inland insurance packing costs production assist costs proceeds of resale

Valuation advice means: completing and lodging an application for valuation advice with the regulator

Verification may include: customs brokers other colleagues within the enterprise

New developments in customs valuation practices including changes in:

case law legislation processes and policies regulations

Information on new developments in customs valuation practices may be obtained from:

bulletins, journals, magazines, books external networks such as professional bodies and staff in

various regulatory authorities internal and external training programs internal networks such as own operational team, staff in other

departments, support staff, managers, training staff internet websites

Ways of learning skills and knowledge required for new developments in customs valuation practices may include:

coaching in the workplace independent reading networking with relevant internal and external contacts online learning


quality procedures





management other employees and supervisors relevant authorities and institutions


client instructions Customs Act 1901and related legislation internal documentation used for customs valuation software application system user manuals workplace procedures and policies WTO Customs Valuation Agreement

TLIX5048 Determine import/export prohibitions /restrictions Restricted/prohibited goods/commodities subject to biosecurity and wildlife conservation regulations or other regulatory and/or permit requirements may include:

commodities containing ozone-depleting substances dangerous goods, explosives, firearms and ammunition flora and fauna goods and materials that may be used to construct explosives or

weapons of mass destruction (WMD) hazardous waste heritage and cultural items horticultural and agricultural products imported foods industrial chemicals other commodities subject to Australian and overseas

government regulations and requiring special permits plant, fish and animal products therapeutic goods and complementary medicines vessels and vehicles wines and spirits

Information on relevant aspects of permit requirements may include:

other special permit requirements such as: o commodities containing ozone-depleting substances o dangerous goods, explosives, firearms, ammunition;

chemical, biological and radioactive weapons materials and components; other prohibited imports and exports

o hazardous waste o heritage and cultural items o imported food program and permit regulations o prescribed amounts of cash o requirements for Therapeutic Goods Administration (TGA)

permits quarantine permit requirements such as:

o animal quarantine o approved providers o cargo clearance o conversion quantities o foods containing specified ingredients


o origin o plant and animal exports o plant quarantine o pests and diseases o quarantine treatment o treatments undertaken

wildlife conservation requirements such as: o acquittals and specimen export records (SER) o export/import regulations o international treaties for wildlife conservation o special permit validation for exports o wildlife conservation

Agencies from which permits may be obtained may include:

Australian Customs and Border Protection Service Australian Federal Police Australian Wine and Brandy Corporation Attorney-General’s Department Department of Agriculture, Fisheries and Forestry Department of Defence Department of Foreign Affairs and Trade Department of Health and Ageing Department of Infrastructure, Transport and Regional

Development and Local Government Department of Innovation, Industry, Science, Training and

Research Department of Sustainability, Environment, Water, Population

and Communities Department of the Prime Minister and Cabinet Health Insurance Commission Therapeutic Goods Administration Wheat Exports Australia

Checks made during an assessment of a permit or restriction assessment may include:

accuracy checks checks for missing information checks for unfulfilled requirements checks for whether or not supplementary documents are

required Workplace procedures may include:

quality procedures




client management other employees and supervisors regulatory authorities





goods manifests operations manuals, job specifications and induction

documentation other government documentation covering regulated trade

(including online) quality assurance procedures regulations and codes of practice relevant to import and export

procedures relevant Australian Standards and certification requirements relevant database systems workplace policies and procedures related to t permit

requirements Restricted/prohibited goods/commodities subject to quarantine and wildlife conservation regulations or other regulatory and/or special permit requirements may include:

animals, fish and birds commodities containing ozone-depleting substances dangerous goods, explosives, firearms and ammunition flora and fauna goods and materials that may be used to construct explosives or

weapons of mass destruction (WMD) hazardous waste heritage and cultural items horticultural and agricultural products imported foods industrial chemicals other commodities subject to Australian requiring special

permits plant and animal products therapeutic goods and complementary medicines vehicles vessels wines and spirits

Information on relevant aspects of specialist permit requirements may include:

other special permit requirements, such as: o commodities containing ozone-depleting substances o biosecurity inspections and procedures o dangerous goods, explosives, firearms, ammunition;

chemical, biological and radioactive weapons materials and components; other prohibited imports and exports

o hazardous waste o heritage and cultural items o imported food program and permit regulations o prescribed amounts of cash o requirements for Therapeutic Goods Administration (TGA)

permits o quarantine permit requirements, such as:

animal quarantine approved providers cargo clearance conversion quantities pests and diseases plant and animal exports plant quarantine


origin prescribed substances in foods quarantine treatment treatments undertaken

o wildlife conservation requirements, such as: acquittals and specimen export records (SER) export/import regulations international treaties for wildlife conservation special permit validation for exports wildlife conservation

TLIX5049 Determine indirect taxes Allowable exemptions and specialised schemes refer to:

government initiatives and schemes to promote exports of goods and services

Verification may be undertaken by:

customs broker other experienced colleagues within the organisation

Documentation may be passed on to:

colleagues for further processing customs broker manager for checking and verification

New developments in the application of GST and other indirect tax legislation may include changes in:

Australian Taxation Office (ATO) and Customs legislation lodgement processes and systems rates

Information on new developments in the application of GST and other indirect tax legislation may be obtained from:

bulletins, journals, magazines, books external networks such as staff in Customs, ATO and various

regulatory authorities, staff in other customs broking enterprises internal and external training programs internal networks such as own operational team, staff in other

departments, support staff, managers, training staff internet websites

Techniques to learn skills and knowledge required for new developments in applying GST and other indirect tax legislation may include:

coaching in the workplace continuing professional development external training programs independent reading internal training programs networking with relevant internal and external contacts


quality procedures




management other employees and supervisors relevant authorities and institutions


ATO rulings on GST and other indirect tax legislation client instructions


commercial invoices insurance documents internal company documentation used for the application of GST

and other indirect tax legislation as part of customs broking activities


relevant documentation and guidance materials on A New Tax System (Goods and Services Tax) Act 1999, Customs and other indirect tax legislation as they relate to the implementation of GST and other indirect tax legislation

shipping documents workplace procedures and policies

TLIX5050 Determine origin of goods and apply preference schemes or free trade agreements Information/documents may include:

air waybill (AWB) bills of lading (B/L) or sea waybills certificates of origin commercial invoices Customs Act 1901 as amended Customs Tariff Act 1995 as amended manufacturer specifications for equipment other documents specific to goods, country of origin/destination packing lists permits from regulatory bodies (Australian and international) relevant free trade agreements supplier and/or client instructions


Customs Act 1901 as amended Customs Tariff Act 1995 as amended free trade agreements



Workplaces may comprise: large medium small worksites

TLIX5052 Determine complex customs value Alternate valuation methods may include:

Computed Value Deductive (Contemporary Sales) Value Deductive (Derived Goods Sale) Value Deductive (Later Sales) Value Fall-back Value Identical Goods Value Similar Goods Value

Adjusted price may relate to:

Australian inland freight and insurance deductible administrative costs deductible financing costs overseas freight and insurance


Price related costs may relate to:

commissions foreign inland freight and insurance packing costs proceeds of resale production assist costs royalties and licence fees

Valuation advice may include:

completing and lodging an application for valuation advice with the regulator

Post entry valuation advice may include:

adjusting customs value

Information on new developments in customs valuation practices may be obtained from:

internal and external training programs internal networks such as own operational team, support staff,

managers and training staff regulatory authority World Trade Organization (WTO)


quality procedures

Communication methods in the work area may include:



client instructions Customs Act 1901 and related legislation internal documentation used for valuation invoices and evidence of payment practice statements WTO Customs Valuation Agreement

TLIX5053 Determine tariff classification for complex goods Information on relevant aspects for classifying goods for import and export of goods may include:

Australian Harmonised Export Commodity Class (AHECC) contents and purpose of Customs Tariff Act 1995, Schedule 1, 2,

3 and 4 procedures for classifying complex goods

Complex goods may include:

functional units incomplete or unassembled machines metals multi-function or composite machines parts and accessories sets textiles

Objective classification may include:

collating as much information as possible about the goods and the condition they are in as imported

importer advice and illustrative descriptive material (IDM) managers/employers

Analytical classification may include:

tariff parlance technical aspects of goods


Harmonised system terminology may include:

sufficient identification terminology to be transferred into tariff terminology

Clarification and assistance may include:

advice from client, experienced colleagues, customs staff, industry specific technical experts

classification software commercially available additional resources

Tools may include: Harmonised System Explanatory Notes technical dictionaries trade journals

Summary/overview may include:

AHECC Customs Tariff Act 1995

References may include: Australian Harmonised Export Classification case law Customs and related legislation Customs Tariff Act 1995 and its Schedules dash system illustrative descriptive technical material (IDM) supplied by client

or supplier interpretative rules legal notes material chapters precedents section and chapter notes tariff headings tariff sub-headings type chapters

New developments in the classification of complex goods may relate to changes in:

Australian legislation case law classification processes regulations software system applications World Customs Organization (WCO) Classification

TLIX5055 Apply anti-dumping and countervailing measures Applicable regulations and legislation may include:

Customs Act 1901 Customs Administration Act 1985 Customs Regulations 1926 Customs Tariff (Anti-Dumping) Act 1975 Customs Tariff (Anti-Dumping) Regulations 2013

Documents may include: Dumping Commodity Register Work may be conducted: by day or night

in a range of work environments Clients may be: external

internal Workplaces may comprise: large

medium small worksites

TLIX5056 Carry out additional customs clearance practices


Industry support schemes include:

relevant government department that administers industry support schemes

Tradex Scheme which provides for an upfront exemption from customs duty and taxes on imported goods intended for re-export or to be used as inputs to exports

New developments in customs clearance operations may include:

processes regulations systems technology

Information on new developments in customs clearance operations may be obtained from:

bulletins, journals, magazines, books continuing professional development external networks independent reading internal and external training programs internet websites – Australian Customs and Border Protection

Service (ACBPS) online learning


quality procedures




agents clients customs technical experts management representatives other employees and supervisors relevant authorities and institutions


client instructions Customs Act 1901 and related legislation Customs Regulations 1926 as amended internal documentation used for customs clearance functions manufacturer specifications for equipment other regulatory requirements pertaining to customs clearance

functions relevant sections of Australian Customs Notices and Practice

Statements TLIX5058 Review decisions of regulatory bodies Regulatory bodies may include:

Australian Customs and Border Protection Service (ACBPS) relevant commonwealth government departments

Delivery methods and practise opportunities may include:

experiential learning using real scenarios explanations group work mentoring


problem solving and decision making presentations combination of the above

Resources may include: case law case studies customs policies and procedures relevant legislation scenarios


group discussion points of clarification targeted questioning

TLIX6001 Formulate materiel logistics strategies Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft

etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes

Key stakeholders may include:

capability manager contractors customers project managers regulators subordinates supervisors suppliers


Australian Standards international standards integrated logistics support logistics support analysis organisational instructions and standards

Legislation may include: regulations related to such matters as export and import licensing, taxes and duties



Strategic alliances and cooperative ventures may include:

relatively enduring inter-organisational cooperative arrangements, involving flows and linkages that utilise resources and/or governance structures from autonomous organisations, for the joint accomplishment of individual goals linked to the corporate mission of each sponsoring organisation

Communication channels may include:

electronic media


plans publications verbal written

Processes for the evaluation may include:

balanced score card measures conformance reports customer feedback gap analysis key performance indicators variance analysis

TLIX6002 Contribute to materiel logistics strategies Stakeholders may include: capability manager

contractors customers employees government agencies owners project managers regulators subordinates supervisors suppliers




Legislation may include: regulations related to such matters as export and import licensing, taxes and duties

relevant federal, state/territory and local government legislation and regulations including environmental, sustainability and, certification requirements

Strategies may include: long-term plans which will guide the organisation in achieving its mission

Product may include: materials, parts, components, subassemblies, assemblies and equipment. The term product can encompass a family of products. A family of products is defined as all products of the same classification, design, construction, material, type, produced with the same production facilities, processes and quality of material, under the same management and quality controls, but having the acceptable variety of physical and functional characteristics defined and specified in the applicable engineering documentation


the process for identifying and analysing the functional supportability requirements consistent with the goals of the


integrated logistic support program. Logistic support analysis also describes the process for coordinated development of logistics related task data, and the processing of that data to define logistics resource requirements. Logistic support analysis defines analytical process for the preparation for in-service support and disposal, and the interface with Supportability Assessments (Supportability Test and Evaluation)


series of measurements/targets for each of the key result areas of the strategies

TLIX6046 Plan deployed logistics support for significant operations Operating environment may include:

geographical area of operation climate local population areas of interest the terrain over which logistic capabilities must operate availability of local resources restricted terrain movement corridors and routes

Infrastructure may include: bridges roads buildings/warehouses communications infrastructure ports loading facilities water supply and production facilities fuel storage and production facilities refrigeration hard-standing power stations and nodes health facilities vehicles/trains/airplanes

Risks may include: environmental threats operational threats technical threats health threats

Specialist logistic support requirements may include:

health support catering support transport support maintenance support supply support

Logistic capabilities may include:

catering elements such as: o permanent kitchen o semi-permanent kitchen o satellite kitchen

health elements such as: o dental o environmental health o low/medium/high dependency nursing o primary health care


o rehabilitation o resuscitation o surgical o laboratory o medical imaging o road ambulance evacuation o aeromedical evacuation o psychological support o mortuary

supply elements such as: o procurement o provisioning o warehousing o supply control o return, salvage and disposal

transport elements such as: o road transport o water transport o air despatch o terminal ops o movements control o postal services

Logistic support plans may include:

contained within the logistic support plan may be a number of additional specific plans such as the:

health support plan distribution support plan maintenance support plan mission or objective statement including an explanation of the

purpose for the logistic support, the method it will be achieved by and the end-state which will make the achievement of the mission

outline of the current situation including information on the observed environmental factors, infrastructure and threats within the operating environment

outline of the method of execution including groupings and tasks, key events and timings, sequencing, integration, other organisation, coordination, etc.

the administrative and logistic aspects of the plan including rations, fuel, water, personnel issues, transportation, maintenance, recovery, health care, etc.

the command and control arrangements, including appointments, and issues relating to technical vs operational responsibilities

the communications and information system arrangements including methods to communicate, specified language, schedules, support agencies, hardware/software, training, etc.

TLIX6047 Monitor and provide logistics staff support for significant Corporate training requirements may include:

corporate governance training medical/health training


mission specific training team training


delegations full birth certificate or citizenship requirements identification documents medical and dental clearances (including inoculations) notification of death or injury arrangements official secrecy requirements acknowledgement overseas notification form for electoral office pay and allowances briefs phone, email and postal services relevant licences

Planning data may include: deployment planning data sheets inventories manifest movement tables

Relevant agencies may include:

Australian Customs Department of Foreign Affairs and Trade headquarters/central office movement authorities

Redeployment plan may include:

cleaning, inspecting and clearance of equipment coordination requirements local support number of personnel to be moved quantity of stores and equipment to be moved quarantine or customs requirements resources threats and hostilities (if any) timeframes

TLIX6048 Manage the deployment and delivery of logistics support Integrated logistic team or logistic elements may include:

a combined logistic team which may include: o maintenance support team o health support team o transport and distribution support team o supply support team o catering support team

Corporate training requirements may include:

corporate governance training medical/health training mission specific training team training

Equipment and stores may include:

catering facilities communication devices field accommodation field maintenance equipment health supplies and equipment materials handling equipment trailers vehicles



delegations full birth certificate or citizenship requirements identification documents medical and dental clearances (including inoculations) notification of death or injury arrangements official secrecy requirements acknowledgement overseas notification form for electoral office pay and allowances briefs phone, email and postal services relevant licences


instructions operating manuals relevant Australian Standards relevant Commonwealth Acts operating procedures


Australian Customs Civil Aviation Authorities headquarters/central office other supporting organisations Port Authorities

Siting may include: the physical placement of logistic capabilities onto an area in order to achieve efficiency and functionality of the logistic support to be provided

siting considerations may include: o access o circuits o drainage o facilities and infrastructure o ground o hard-standing o security o size

TLIX6049 Undertake provisioning in support of deployed operations Operational factors may include:

any arrangements for the provision of supplies and services by the local population or other supporting organisations

availability of local resources composition and locations of organisations to be supported concept of operations determination of mission essential equipment effects of terrain and climatic conditions on personnel and

materiel expected duration of operations expected losses and delays within the logistic network and


operational situation and the degree of dispersion required operational viability period (OVP) for which the organisation is

likely to be self-sufficient predicted need to relocate stocks during operations


predicted usage rates range and quantities of equipment held by each organisation repair policy, including preventive maintenance requirements for

materiel in stock service level required at each line of stockholding

Technical supply factors may include:

availability of suitable areas, infrastructure and facilities, MHE and trained manpower required to provide supply support to the stock

engineering effort necessary to enhance the logistic network and provide for storage facilities

movement lead time between the home location and the area of operations

planned frequency of replenishment potential variability of usage rates probability of delays in either procurement or delivery transport lift capacities available

Other logistic planners may include:

catering specialist distribution specialist health specialists maintenance specialist supply specialist

Stockholding factors may include:

dues-in dues-out supply margin type of stockholding usage rates

Time factors may include: consumption period deployment period freight lead time provisioning lead time, including:

o internal lead time o supplier lead time

Provisioning calculations may include:

assets/liabilities maximum stockholding minimum stockholding reorder point reorder quantity supply margin surpluses/deficiencies total liability period usage rate

TLIX6050 Plan distribution operations on deployment Operational and technical factors may include:

arrangements for the provision of supplies and services by a local supply agencies or partners

availability of local resources composition and locations of organisations to be supported constraints, including timings, routes and route classifications,

driver fatigue, load capabilities of vehicles, priority of load, destination and tempo


effects of terrain and climatic conditions on personnel and materiel

expected duration of operations expected losses and delays within the logistic network and


identification of mission essential equipment identification of operational viability period for which the

organisation is likely to be self-sufficient predicted need to relocate stocks during operations predicted usage rates range and quantities of equipment held by each organisation repair policy, including preventive maintenance requirements for

materiel in stock service level required at each line of stockholding (this is usually

between 65 and 85 per cent, but may be higher for repair parts) threats, including local population/gangs/military forces,

environmental, logistic threats and driver fatigue transport operating environment, including the distance over

which dependencies must be supported, the terrain and climate over which transport modes must operate, the location and capability of material handling equipment, partner and local nation support and own capabilities

Distribution planning data may include:

cargo dimensions cargo throughput environmental data such as routes, climate, terrain and traffic forecast demands surge capacity vehicle dimensions

Supply classes may include: Ammunition. This class includes all types of ammunition and explosive ordnance (EO)

Construction items. This class includes construction materials and engineer stores

General stores. This class includes tents, tarpaulins, minor equipment, stationery, and administrative and housekeeping items

Medical and dental stores. This class consists of medical and dental stores, including pharmaceutical items, medical and dental equipment and associated repair parts

Personal demand items. This class includes personal items and canteen stores

Petrol, oils and lubricants. This class includes petroleum, oils and lubricants (POL)

Principal items. This class includes major items of equipment, such as vehicles, together with major assemblies and included accessories

Repair parts. This class includes repair parts for maintenance support

Subsistence items. This class includes foodstuffs, combat rations and packaged water


Provisioning calculations may include:

assets and liabilities maximum stockholding minimum stockholding reorder point reorder quantity supply margin surpluses or deficiencies total liability period

Distribution estimates may include:

supply estimate, including: o provisioning of materiel and services o establishment and operation of supply installations o stockholding requirements o supply control measures

transport estimate, including: o equipment availability reports o cargo dimensions o vehicle dimensions o anticipated and actual cargo throughput o routes, climate, terrain and traffic information o future demands

Distribution capabilities may include:

air transport food storage fuel storage heavy road transport material lifting equipment sea/river transport specialist advisors specialist road transport (water/fuel/special cargo) transhipment depots warehouse

Distribution plans may include:

Details priorities and tasks for distribution assets to conduct in order to support the operation

Distribution control to identify authority and control issues Local purchase policy and approved vendors Petrol/oils/lubricants stockholding levels and locations for

resupply. Includes details of local providers where necessary Rations. Stockholding levels and locations for resupply. Includes

details of local providers where necessary Replenishment process. A description of the replenishment

process by stock, type and level of support Reports and returns policy Specialist equipment stockholding levels and locations for

resupply Target stocking levels. Includes operating and reserve stocking

level policies. Usually supported by a target stocking level matrix Water. Stockholding levels and locations for water resupply.

Includes details of the provision of water, that is local resources, bottled etc.

TLIX6051 Plan maintenance for deployed operations


Information may include: actual repair times backlog reports (particularly if the backlog is manpower or repair

parts related) equipment availability reports estimated repair times (based on actual history) Mean Time Between Failure (MTBF)/Mean Time Between

Maintenance (MTBM) for equipment types production reports productive and non-productive times for tradespersons throughput per equipment type (how reliable an equipment type

is) Maintenance equipment failure and repair data may include:

capabilities vs requirements casualty repair grading equipment casualty estimates failure rate maintenance personnel calculation MTBF MTBM repair liability

Maintenance estimate may include:

equipment collection points fleet specific equipment levels of repair mission essential equipment list out of role repairs recovery process repair limits repair parts holding policy repair pools trade repair

Maintenance plan may include:

back-loading cannibalisation cross-loading destruction external support agencies maintenance policies and procedures repair pool holdings salvage technical chains of command technical support networks

TLIX6052 Plan health support for deployed personnel Health support planning factors may include:

availability of local infrastructure blood sourcing, transport and holding policy evacuation policy and mode availability health capability development requirements waste disposal plan health information and health intelligence marking and notification of health elements resource availability and restrictions, including specialist

personnel, contract health practitioners and equipment


the casualty estimate and its possible effects on the delivery of health support

the link with personnel and logistic staff for handling remains the location of the health facilities

Casualty planning data may include:

anatomic wound distribution assessment of hospital bed requirements casualty accumulation factor casualty flow disease and non-battle injury experience evacuation priorities level of conflict numbers of casualties rate of casualty arrival return to duty rates surgical workload data theatre of operations beds types of casualties and casualty profile walking, sitting and litter percentages

Health risk assessment may include:

the analysis and assessment of health risks the identification of health risks in the intended operating

environment, including: o environment health risks: weather, terrain, vegetation,

animal or disease o occupational health risks: road traffic accident or industrial

injury o operational health risks: physical injury, chemical/biological

injury or psychiatric injury the treatment of risks by developing and integrating control

measures within the health support plan Casualty estimates may include:

calculation of hospital beds and holding policy non-duty casualty rate on-duty casualty rate operational stress reaction

Health estimate may include:

casualty estimate health information, intelligence and surveillance outputs health related characteristics of the environment health related characteristics of the operation summary of the health risks and risk factors

Types of health support may include:

aero-medical evacuation team dental team environmental health team field pathology team health assessment team laboratory team low/medium/high dependency nursing team medical imaging team mortuary team primary health care team psych support team


rehabilitation team resuscitation team road ambulance evacuation team ships medical emergency team surgical team

Health support imperatives may include:

immediate first aid initial wound surgery within three hours prevention resuscitation within the hour

Support control measures may include:

casualty management plans casualty regulation evacuation priorities treatment and holding policies triage and treatment priorities

Health plan may include: administration and logistics - to include holdings and resupply of medical and dental stores; repair of medical and dental equipment; and arrangements for exchange of and reserve pools for litters and blankets, blood supply documentation of casualties

identification of the health mission (mission statement) organisational structure and authority - appointment of a

medical authority and alternatives, locations of medical commanders, medical communications networks, medical reports and returns, medical liaison, health planning groups and conferences

the execution: o casualty evacuation, including procedures for surface

evacuation and aero-medical evacuation o coordinating instructions - matters of coordination necessary

for successful implementation and explanation of the plan o general outline - broad statement of how health support is

to be provided, broken down (where appropriate) into operational phases

o groupings and tasks - a list of health service elements or units in a logical sequence, detailing the health support tasks for which elements/units are responsible during the operation, by phases, where appropriate

o holding or staging policies o locations and capabilities of supporting health facilities o movement of medical elements o opening and closing times of medical facilities o operating locations and boundaries o preventative medicine/environmental health measures o priorities for evacuation and treatment o protection and working of health personnel, facilities and

transport o specific clinical requirements o timings of key events o treatment of local population


Other stakeholders may include:

catering specialist distribution specialist health specialists maintenance specialist

TLIX6053 Coordinate health support operations Health information requirements may include:

casualty encounters environmental information location of onset preventative measures in place severity of condition types of illnesses types of injuries

Health elements may include:

aero-medical evacuation team dental team environmental health team field pathology team health assessment team laboratory team low/medium/high dependency nursing team medical imaging team mortuary team primary health care team psychology support team rehabilitation team resuscitation team road ambulance evacuation team ships medical emergency team surgical team


instructions operating manuals organisational instruction relevant Australian Standards relevant Commonwealth Acts operating procedures

Aims of casualty regulation may include:

casualties are evacuated no further than their condition or the operational situation demands

efficient routing of casualties to the health facility best able to cope with their condition

even distribution of patients, to ensure that there are adequate beds and treatment capabilities for current and anticipated needs

minimise the number of times casualties are handled prevent the routing of evacuation platforms from one treatment

facility to another in an attempt to find available beds or treatment capability

Health related waste may include:

bio-hazard waste (liquid and solid) chemical waste (medical imaging)

Health administration matters may include:

casualty entitlement casualty equipment management


casualty notifications casualty welfare entitlement to treatment records management reports and returns


health authorities parent organisations philanthropic agencies welfare agencies

Monitored may include: bed availability casualty rates (actual vs estimate) compliance with health policy patient holding status and performance of the medical supply chain (and

particularly blood holdings) status of casualties in transit status of specialist reinforcements surgical team availability


ATTACHMENT G: COMPANION VOLUME IMPLEMENTATION GUIDE

QUALITY ASSURANCE PROCESS A CVIG is initiated in accordance with the requirements of the Standards for Training Packages 2012.

The steps in the Quality Assurance (QA) process as they apply to the CVIG are:

1. The CVIG is developed by the SSO in accordance with Standards 11 and 12:

• Standard 11: A quality assured CVIG produced by the Training Package developer is available at the time of endorsement and complies with the CVIG template

• Standard 12: Training Package developers produce other quality assured companion volumes to meet the needs of their stakeholders as required

2. Content is validated and amended as part of the validation stage in the implementation of the Standards.

3. The CVIG is submitted for external QA with the Training Package changes, to ensure it is available at the time of endorsement.

4. The CVIG is reviewed by the SSO to ensure mapping tables are updated and any additional information is added as required. Proposed changes are subject to industry validation as part of the endorsement process.

5. Where changes are made to a Training Package and minor amendments are required for the CVIG, the SSO includes amendments as part of the validation phase and incorporates the reference in the version control modification history at the front of the CVIG.


ATTACHMENT H: COMPANION VOLUME IMPLEMENTATION GUIDE TEMPLATE

COMPANION VOLUME IMPLEMENTATION GUIDE FOR TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE

Mandatory field

OVERVIEW INFORMATION

Mandatory field

Version control and modification history. List of AQF qualifications, Skill Sets and Units of Competency in the

Training Package. Unit mapping information, including equivalence table linking old

to new Units of Competency. Qualification mapping information, including equivalence table

linking old to new qualification. List of imported and prerequisite units in the Training Package. Key work and training requirements in the industry. Regulation and licensing implications for implementation.

IMPLEMENTATION INFORMATION

Mandatory field

Information on the key features of the Training Package and the industry that will impact on the selection of training pathways.

Industry sectors and occupational outcomes of qualifications. Explanation of any mandatory entry requirements for

qualifications. Pathways advice, particularly in line with requirements of the AQF

Pathways Policy. Access and equity considerations. Foundation Skills. Advice on any health and safety implications in the industry. Resource and equipment lists relevant to the Training Package. Legal considerations for learners in the workplace/on placements. Other information relevant to implementation of the Training

Package.

LINKS

Optional field

Resources supporting the companion volume implementation guide.

Other companion volumes as required including:

o Learning strategies guidance, describing the diversity of learners and learning strategies.

o Knowledge guidance, identifying contextual information such as knowledge requirements and resources.

o Assessment strategies, providing guidance on implementation of assessment requirements.

Training Package developer’s quality assurance process for companion volumes.