Comodo One Administrator Guide · 2016. 1. 29. · Comodo One - Administrator Guide • Acronis Cloud Backup - A perfect solution for all your backup and disaster recovery needs

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Comodo OneSoftware Version 3.0

Administrator Guide

Guide Version 3.0.012916

Comodo Security Solutions1255 Broad StreetClifton, NJ 07013

Comodo One - Administrator Guide

Table of Contents

1 Introduction to Comodo One.................................................................................................................................................. 3

2 Signing up for a Comodo One Account................................................................................................................................... 4

2.1 Logging-in to your Account .......................................................................................................................................... 8

3 The Administrative Console................................................................................................................................................. 10

4 The Dashboard................................................................................................................................................................... 14

5 Managing Administrators..................................................................................................................................................... 20

5.1 Admin Privilege Levels................................................................................................................................................ 26

6 Managing Companies.......................................................................................................................................................... 28

7 Accessing C1 Modules........................................................................................................................................................ 33

8 App Store........................................................................................................................................................................... 35

8.1 Adding Acronis Backup............................................................................................................................................... 37

8.2 Adding Comodo Quote Manager................................................................................................................................. 41

8.3 Adding / Upgrading Comodo Device Management....................................................................................................... 44

9 Managing your Account....................................................................................................................................................... 48

9.1 Managing Subscriptions.............................................................................................................................................. 50

9.2 Viewing Usage Details................................................................................................................................................ 51

9.3 Viewing Billing Details................................................................................................................................................. 52

10 Changing your Password................................................................................................................................................... 53

11 Comodo One Support........................................................................................................................................................ 54

12 Viewing Release Notes...................................................................................................................................................... 55

About Comodo........................................................................................................................................................................ 56

Comodo One Admin Guide | © 2016 Comodo Security Solutions Inc. | All rights reserved. 2


1 Introduction to Comodo OneComodo One is the integrated platform for Managed Service Providers which combines Remote Monitoring, Service Desk and Patch Management modules in a single, easily navigated console.

Comodo One contains the following core components:

• Comodo Service Desk - A fully featured ticket management system which allows enterprises to implement strong and effective work-flows for internal and customer-facing support departments. Comodo Service Desk allows administrators and staff members to respond to tickets, reassign tickets to other departments or personnel, generate reports, create knowledge base articles and more.

• Comodo Patch Management - Provides administrators and MSPs with granular control over the deployment of updatesto operating systems and 3rd party applications on network endpoints. Featuring an easy to use interface, Comodo Patch Manager allows administrators to define patching policies and schedules and to remotely monitor the deployment of Windows and Linux operating system updates.

• Comodo Device Manager (CDM) - Allows MSPs to manage, monitor and secure mobile devices and Windows endpoints which connect to customer networks. Once an iOS, Android or Windows device has been enrolled, administrators can quickly apply configuration profiles which determine network access rights, security settings and general preferences. A powerful addition to any MSP toolkit, Device Manager allows you to secure customer data regardless of the device that holds it. CDM is available by default to customers that signed up for Comodo One version3.0 and later. Customers that signed up for Comodo One prior to version 3.0 version can integrate CDM to their console, if required.

• Comodo Remote Monitoring and Management (RMM) - Comodo RMM is an efficient endpoint monitoring application that allows administrators to monitor and manage multiple endpoints from one centralized console. RMM is available as an integrated module to customers that signed up for Comodo One prior to version 3.0. The customers that signed up for the version 3.0 and later can access RMM through the CDM interface. Refer to the help page at https://help.comodo.com/topic-214-1-771-9524-Remote-Management-of-Windows-Devices.html in the online CDM Admin Guide for more details.

You also have the option to add the following components as Comodo One module.


https://help.comodo.com/topic-214-1-771-9524-Remote-Management-of-Windows-Devices.html


• Acronis Cloud Backup - A perfect solution for all your backup and disaster recovery needs. This cloud-based application has the ability to backup any application and system including Windows, Linux and Mac. Available with pre and post-paid subscription models, this solution fits the needs of any enterprise.

• Comodo Quote Manager - An easy-to-use quotation management solution that enables MSP admins and staff to generate price quotes for hardware and software orders from their customers. Quote Manager provides high sales visibility to MSPs, such as number of accepted orders and their value, quotes that are pending and those that are rejected. You can keep track of submitted quotes, send reminders to customers, resolve customer queries almost instantly and view detailed sales reports.

• Comodo MSSP Platform - Comodo MSSP Platform a.k.a Comodo NxSIEM, is a cloud based next generation security information and event monitoring platform that allows MSPs to provide high level of security service to their customers.It features advanced event log monitoring, built-in reporting, multiple pre-set queries, a powerful custom-query interface, automatic assignment of incidents to personnel, customizable dashboards and real-time alerts.

• Comodo KoruMail - An enterprise antispam and threat prevention solution that uses a sophisticated array of spam filters, anti-virus scanners and content analysis engines to prevent unsolicited mail from ever entering your customers' networks.

• Comodo Antispam Gateway (CASG) - CASG is a cloud based email anti-spam protection for corporate mail servers that can reduce spam by up to 97%.

• Korugan VM - Korugan is a Unified Threat Management (UTM) solution that provides multiple, essential security services by controlling firewall policy, antivirus, intrusion prevention, gateway antispam, website filtering, traffic monitoring, VPN, DNS and proxy servers, in a single package. Korugan needs an appliance installed as a Virtual Machine (VM) on the customer network to be protected. Upon subscription of the service, you can download the ISO image of the virtual machine, to be installed on the customers' networks.

• Korugan Central Manager - Korugan Central Manager allows you to manage several Korugan VMs/appliances installed on your customers' networks from a single central console.

This guide is split into the following sections:

• Signing up for a Comodo One account - How to create an account

• Logging-in to your Account - How to login into the Comodo One interface

• The Administrative Console - A snapshot of main functional areas of Comodo One

• The Dashboard - Displays consolidated, 'at-a-glance' statistical summary of vital information like statuses of managed endpoints, available patches, tickets and more.

• Managing Administrators - Explains how to add administrators and staff members

• Admin Privilege Levels - Outline of administrative privileges

• Managing Companies - Explains how to manage companies for an account

• Accessing C1 Modules - Explains the methods you can open the modules

• App Store - Explains how to buy other Comodo products and add CDM as a module in C1

• Managing your Account - Explains how to manage your account, subscriptions, view usage and billing details

• Changing your Password - Explains how to change your password to login to C1 console

• Comodo One Support - Explains how to request support from Comodo

• Viewing Release Notes - Explains how to view the release notes for all the versions of C1

2 Signing up for a Comodo One Account

Getting a Comodo One account is very easy and can be completed in a few steps.

• Visit https://one.comodo.com/


https://one.comodo.com/


• Click 'Get Free Tools', then enter your email address in the box

• Complete the short enrollment form.



• Company Name: Enter the name of the company that you want to enroll for Comodo One.

• Telephone Number: Enter the company contact number.

• Sub-domain: Enter the sub-domain name for creating the URL to access the Comodo One modules, like Service Desk module . For example, if you enter the sub-domain 'milkyway' then you can access the Service Desk module by entering the URL 'https://milkyway.servicedesk.comodo.com'

• Email: This field will be pre-populated with email address provided. Enter a new email address if you wish to change it. You will receive the verification link to this email address.

• Email (Again): Re-enter the email address for confirmation.

• Password field: Enter the password for logging-in to your C1 account. The password should beof at least eight characters, and must contain a combination of lower case and upper case characters, at least one numeral and at least one special character chosen from '("!#$%^&*")'

• End User License Agreement: Read the EULA fully by clicking the 'EULA' link and select the 'I have read EULA and accept it' check box.

• Captcha: Enter the Captcha value to verify yourapplication

• Click the 'Submit' button.

A verification email will be sent to the email address you provided in the 'Contact Email' field:


https://milkyway.servicedesk.comodo.com/


• Click the 'Verify my email' link

After verification you will be able login to your account at https://one.comodo.com/app/login

That's it. You have successfully created a Comodo One account. Please note that this account will be automatically granted 'Account Admin' privileges and cannot be deleted. This is effectively the 'Master Admin'. You will be able to create 'MSP Admins'and Staff under this account. Refer to the section 'Managing Administrators' for more details.


https://one.comodo.com/app/login


2.1 Logging-in to your Account As Comodo One is a web application, you can login into your account using any Internet browser by entering https://one.comodo.com/app/login. Alternatively, visit https://one.comodocom and click 'Login' at the top right.

The 'Login' screen will be displayed.


https://one.comodocom/

https://one.comodo.com/app/login


• Enter your username and password to login to Comodo One console.

To set a new password

If you have forgotten your current password, you can set a new one by clicking the 'Forgot password' link in the 'Login' interface.



• Enter your account email address and click 'Send Request'. We will email password reset instructions to the address provided.

3 The Administrative ConsoleThe Comodo One interface gives the Account Administrator and MSP Administrators/Staff direct access to the Comodo One modules. The interface also allows the Account Administrator to add MSP Administrators and Staff members who are privileged to access the C1 modules.



The name of the user that is currently logged in is shown at top right.

• Clicking the drop-down arrow beside the username displays the shortcuts for 'Settings' interface and to logout from C1.

Left Hand Side Navigation

• Clicking the icon at the top left opens the left slider, containing the navigation menu.



Dashboard - The 'Dashboard' is displayed by default on logging into the console. It contains the following sections:

• Overview - Displays pie-charts and bar-charts showing statistical summaries of status of service desk tickets, patches available for enrolled endpoints, application status of patch management policies to endpoints, statistics of operating systems of network endpoints, their online/offline status and more. Refer to the section Overview for more details.

• Notifications - Displays a list of notifications sent to the administrator by Comodo One. Refer to the section Notifications for more details.

Licensed Applications - Allows the Account Admin, MSP Admins and Staff members to access the modules available in ComodoOne.

• Comodo Service Desk - A fully featured ticket management system which allows enterprises to implement strong and effective work-flows for internal and customer-facing support departments. The support ticketing management system



allows administrators and help desk staff to keep track of tickets raised by users, attend to them, reassign them to appropriate department or organizations, generate reports and more. Refer to the dedicated Service Desk guides for more details.

• Comodo Patch Management - Allows granular control over the deployment of updates to operating systems and 3rd party applications on network endpoints. Featuring a centralized, easy to use interface, Comodo Patch Manager allows administrators to carry out various functions remotely such as deploy OS updates for both Windows and Linux machines, update 3rd party applications and more. Refer to the dedicated Patch Management guide for more details.

• Comodo Device Manager (CDM) - CDM allows administrators to manage, monitor and secure mobile devices and Windows endpoints which connect to customer networks. Once an iOS, Android or Windows device has been enrolled, administrators can quickly apply configuration profiles which determine network access rights, security settings and general preferences. A powerful addition to any MSP toolkit, Device Manager allows you to secure customer data regardless of the device that holds it. Refer to the dedicated Comodo Device Manager guide for more details.

• Comodo Remote Monitoring and Management (RMM) - A complete endpoint management solution which combines endpoint monitoring and alerting with ultra-fast remote desktop sharing, a robust ticketing sub-system, application life-cycle management, process and service management, endpoint security management and custom scripting for automated break-fixing. Refer to the dedicated RMM guide for more details.

Note: RMM is available under 'Licensed Applications' interface only to customers that signed up for Comodo One prior to version 3.0. The customers that signed up for the version 3.0 and later, can access RMM through the CDM interface. Refer to the help page at https://help.comodo.com/topic-214-1-771-9524-Remote-Management-of-Windows-Devices.html in the online CDM Admin Guide for more details.

• Acronis Cloud Backup - This module is optional and can be added after creating a Comodo One account. Refer to the section 'Adding Acronis Cloud Backup' for more details. This is a cost effective tool for MSPs to render backup and disaster recovery services for their customers. Available both in local and in cloud for backups, this tool is capable of backing up data from any source and recovers to any destination and system.

• Comodo Quote Manager - This module is optional and can be added after creating a Comodo One account. Refer to the section 'Adding Comodo Quote Manager' for more details. Comodo Quote Manager allows MSP Administrators and staff to generate and forward price quotes for requirements from the customer organizations and manage them.

Customer - Displays Organizations added by Account Administrator to manage their own IT issues and requirements. Any number of companies/departments can be created for the account depending on subscription levels. Companies added here areautomatically added to the Service Desk, RMM and Patch Management modules and be viewed by all MSP Admins when they are in those modules. Module-specific users and administrators can be added under these companies from within each module itself. Refer to the section 'Managing Companies' for more details.

Staff - Admins added here can access all modules in Comodo One and have administrator privileges for Patch Management andRMM modules. For Service Desk, the privileges differ depending on whether the staff member was added with admin privileges (aka an 'MSP Admin') or not. Staff without admin privileges can access only the staff panel in Service Desk while staff member with MSP Admin privileges can access both admin and staff panels in Service Desk. After an MSP Admin or Staff has been created, they will receive an account verification email and be asked to create a unique password. Refer to the section 'Managing Administrators' for more details.

Store: Displays optional Comodo applications that are available for C1 users. Currently only Comodo Quote Manager and Acronis Cloud Backup applications can be added as a fully integrated C1 module. All other applications are 'standalone' and planned to be integrated in the upcoming versions. Refer to the section 'App Store' for more details.

Management: Enables the Account Administrator to manage their Comodo One account.

• Account - Allows the account administrator to personalize and edit the account details such as name, email address, address, phone numbers and notes. Refer to the section 'Managing your Account' for more details.

• Subscriptions - Provides information about your App Store purchases such as product types, payment types and the subscription period. Refer to the section 'Managing Subscriptions' for more details.

• Usage - Provides the module usage information such as the storage used for backup module including total quota and total usage. Refer to the section 'View Usage Details' for more information.

• Billing - Allows account administrators to view past bills as well as current bill invoiced. Refer to the section 'View Billing Details' for more information.

Settings - Opens the 'Settings' interface that allows the currently logged-in administrator to change their password. Refer to the section Changing your Password for more details.




Logout - Allows the currently logged-in administrator to logout from C1.

Help - Clicking the 'Help' link displays shortcuts to visit Comodo One help pages and forum pages. Refer to the section 'Comodo One Support' for more details

Version Number - The version number of Comodo One is displayed at the bottom right of the slider. Clicking the version number opens the Release Notes page containing new features added and bugs fixed in the current version. Refer to the section 'Viewing Release Notes' for more details.

4 The DashboardThe 'Dashboard' is displayed by default on logging into the console. It contains the following sections:

• Overview - Displays pie-charts and bar-charts showing statistical summaries of status of service desk tickets, patches available for enrolled endpoints, application status of patch management policies to endpoints, statistics of operating systems of network endpoints, their online/offline status and more. Refer to the section Overview for more details.

• Notifications - Displays a list of notifications sent to the administrator by Comodo One. Refer to the section Notifications for more details.

Overview

The 'Overview' section of the dashboard shows a snapshot summary of various statuses such as Service Desk tickets, availablepatches for enrolled devices, details of operating systems, policies to endpoints and more.

The 'Dashboard' > 'Overview' is displayed by default after logging in to C1. Also, you can open the 'Overview' screen by the following methods:

• Clicking the home icon at the top right from any screen

• Clicking the menu button from the top left to open the left slider and clicking the 'Comodo One' logo

at its top.

• Clicking the menu button from the top left to open the left slider and clicking 'Dashboard' > 'Overview'



By default, the dashboard will display the statuses of endpoint from all the companies enrolled for the account. To view the dashboard for a particular company, click the 'Company' drop-down:



• Select the company for which you want to view the dashboard

The Dashboard displays the pie-charts in expand-collapsible tiles. To view a pie chart, click the '+' button at the right end of the respective tile.

Details of the Charts

Ticket Status - Indicates the total number of service desk tickets, number of tickets that are overdue and tickets that are unassigned.

• Clicking on a ticket status at the top will toggle the display of the parameter on the pie chart



Available Patches - Indicates the number of OS patches that are critical and need to be deployed onto the endpoints by the patch management module. It also provides the number of optional patches and the number of endpoints that are up to date.

• Clicking on a status at the top will toggle the display of the parameter on the pie chart



Operating Systems - The RMM component displays the detailsof operating systems installed on the enrolled endpoints. The names of the operating systems are displayed on the X-axis and the number of endpoints that are installed the respective OS displayed on the Y-axis.

Activity Status

This pertains to RMM component and displays the number of endpoints that are connected and available and the endpoints that are unavailable. The offline status displays the number of endpoints that are offline for more than a day and less than a day.


Policy Status

This pertains to the RMM component and displays the numberof policies that are applied to endpoints and number of policesthat are pending to be applied.




Device Type

This pertains to RMM component and displays the number of devices that are categorized as workstations and servers. The device type is displayed on the X-axis and the number of devices for a particular type is displayed on the Y-axis.

At the bottom of the dashboard the details of the devices enrolled for each company, their online/offline status, policy applicationstatus an patch availability status are displayed as a table.

Device Statuses for Companies - Table of Column Descriptions

Column Header Description

Company The name of the company enrolled in the account

# of Online Devices Number of devices that are currently connected

# of Offline Devices Number of devices that are enrolled but currently not connected

# of Applied Polices Number of polices that are successfully applied to devices

# of Failed Policies Number of polices that failed to apply on to devices

# of Optional Patches Number of optional patches that are required to be applied to devices

# of Critical Patches Number of critical patches that are required to be applied to devices

Notifications

Comodo pushes the latest news about Comodo One products and these will be available in the 'Notifications' screen. The number of new notifications will be displayed beside 'Notifications' under Dashboard in the left slider pane.



To view the notifications

• Click the menu button from the top left to open the left slider

• Choose Dashboard from the slider and select 'Notifications'

• Click on the '+' button at the right end of a notification to expand and view the news

5 Managing AdministratorsThe 'Staff' screen allows Account Administrators to add MSP Administrators. Once created, these users will be able to login into C1 at https://one.comodo.com and will be able to access the service desk, patch management and RMM modules. You can also transfer the account administrator privileges to another MSP administrator.

To open the 'Staff' screen


• Choose 'Staff' from the slider


https://one.comodo.com/


Staff List - Table of Column Descriptions


Name The name of the administrator or staff member

Email The email address of the administrator or staff member

Admin Indicates whether the user has MSP Admin privileges. If no check mark is present then it indicates that the user is a staff member. An MSP administrator can create only staff members. The master Account Admin can create both MSP Administrators and staff members.

Account Admin Indicates whether the user is the 'Master' administrator of the Comodo One account. Only one account admin is allowed for a Comodo One account. Only the Account Admin has the privileges to add MSP administrators and staff members for this account and to add additional modules like Comodo Device Manager, Comodo Quote Manager and so on .

The interface allows account administrators to:

• Add MSP Administrators/Staff

• Edit the details of MSP Administrators/Staff

• Remove MSP Administrators/Staff

To add MSP Administrators/Staff

• Click the 'New Staff' button from the 'Staff' interface

The 'Add Staff' form will be displayed:



• Select the 'Admin' check box if you want to add an MSP Administrator. Leave it blank if you want to add a staff member.

Note: Staff with 'Admin' privileges can be added only by the Account Administrator.

• Enter the name of the Administrator or Staff in the 'Name' field.

• Enter the email address of the Administrator or Staff to which the verification email will be sent.

• Click the 'Save' button.

A confirmation dialog will be displayed.

• Click 'OK'

A verification email will be sent to the email address. After clicking the verification link in the mail, the recipient will be asked to set a unique password for accessing Comodo One.

Editing the details of administrators/staff



The Account Administrator can edit the name of an administrator/staff, assign/remove administrative privileges and transfer account administrator rights to another administrator. The administrator can edit only the name of a staff member.

Note: A staff can be edited to assign/remove admin privileges only after they validate his/her email address by clicking the link in their verification email.

To edit a staff/administrator

• Select the MSP Administrator/Staff then click the 'Edit' button:

The Edit Staff dialog will open.

• Update the details as required. Please note the email address field cannot be edited.

• Click the 'Save' button

The following confirmation dialog will be displayed:



• Click 'OK'

To transfer the account admin rights to a different administrator

• Select the administrator and click the 'Edit' button

• In the 'Edit Staff' dialog, select Account Admin checkbox.

A confirmation dialog will be displayed:

• Click 'OK' to confirm



• Click 'OK'.

The account administrator rights will be transferred to the selected administrator and you will be logged out automatically. You can login with the same credentials but will have only administrator privileges.

Removing an administrator or a staff

Staff/Administrators, who no longer required to access the Comodo One console can be removed from the Staff interface.

Note: A staff/administrator can be removed only after they validate his/her email address by clicking the link in their verification email.

To delete MSP Administrators or Staff:

• Select the administrator/staff member that you want to remove from the list and click the 'Delete' button:

A confirmation dialog will appear.

• Click 'OK' to confirm removal.



5.1 Admin Privilege LevelsAccount Admins, MSP Admins and MSP Staff for Comodo One modules are added and managed via the Comodo ONE web console at one.comodo.com. The following tables summarize the privileges of these user types in the web console itself and each of the individual modules.

Comodo One Web Console

Role Description

Account Admin The Account Administrator is the top level administrator and can access all areas and functionality of the Comodo One Administrative console and the individual modules.

From the Comodo One web console, the Account Administrator can:

• Add and manage companies for the MSP account

• Add and manage MSP administrators

• Add and manage MSP staff members

• Transfer the account admin rights to another administrator

• Add integrated modules from the 'App Store' in to C1

• Subscribe for new products and renew licenses for added modules

• View subscriptions details

• View usage details for modules

• View billing details for modules

MSP Admin An MSP Administrator has privileges to create new companies and staff members and has all the privileges of staff.

From the Comodo One web console, the MSP Administrator can:

• Add and manage companies to the MSP account

• Add and manage MSP staff members

• Cannot add new admins

MSP Staff A MSP Staff member can access individual modules and can execute RMM, Service Desk and Patch Management tasks.

A MSP Staff member can login and view the Comodo One web console but:

• Cannot add or edit companies enrolled to the MSP account

• Cannot add fellow MSP staff members

Remote Management and Monitoring (RMM)

Role Privileges



Account Admin • Add endpoints for monitoring and management

• Create and apply monitoring policies to endpoints

• View alerts for policy violations

• Initiate support sessions and accept support requests from end-users

• Deploy diagnostic and repair tools, run procedures and execute jobs on endpoints

• Access endpoint computers through remote desktop connection to correct issues

MSP Admin Same privileges as account admin

MSP Staff Same privileges as account admin

Service Desk

Role Privileges

Account Admin • Access both admin panel and staff panel

• Enroll and manage end-users from different companies

• Attend to and manage support tickets from end-users.

• Assign and reassign tickets to staff members

• Create new tickets on behalf of end users

• Set global prices for attending to different types of devices

• View dashboard and system logs

• Configure service desk via the 'settings' interface

• Manage help topics, SLA plans, ticket filters and more.

• Create and manage privilege based user groups and assign staff members to them.

• Create and manage departments for the MSP and assign staff members to them.

• Generate announcements for staff members

• Generate and view reports

• Update knowledgebase articles like FAQ's and canned responses

MSP Admin • Same privileges as account admin

MSP Staff • Staff members can access the staff panel but not the admin panel • Enroll and manage end-users from different companies

• Attend to support tickets from end-users

• View the dashboard

• Create and manage knowledgebase articles like FAQs and canned responses

The following privileges are conditional on the privileges of the group to which the staff member belongs:

• Assign and reassign tickets to other staff

• Create new tickets on behalf of end users

• Set prices for attending different types of devices for specific company

• Update knowledgebase articles like FAQ's and canned responses.

Note: The restriction for staff members from accessing the admin panel is not implemented in this version. The restriction will come to force in the next version.

Patch Management

Role Privileges



Account Admin • Enroll Endpoints for remotely installing and uninstalling patches and applications

• Add tags to endpoints and create groups of endpoints for bulk management

• Remotely install recent OS patches and applications on to endpoints and schedule patch/application installation policies

• Remotely restart/shutdown endpoints

• View patch management operations and reports

• Configure remote logging and notification settings

MSP Admin • Same privileges as account admin

MSP Staff Same privileges as account admin except:

• Configure remote logging and notification settings

6 Managing CompaniesThe 'Customer' screen allows the Account Administrator and MSP Administrators to add organizations/companies/departments who will use the RMM, Service Desk Patch Management modules and other additional modules integrated to Comodo One. MSP Administrators and Staff members can attend to the needs of the added organizations. The employees of the organizationscan be imported as users and their computers/devices can be enrolled as managed endpoints under respective companies into the modules integrated to Comodo One.

To open the 'Staff' screen


• Choose 'Customer' from the slider

The Customer interface displays the list of customer organizations added to Comodo One.

Company List - Table of Column Descriptions


Name The name of the company

Contact Email Email address of the contact person of the organization.

Address The address of the organization



Postal Code The area postal code of the organization

Description A short description of the organization

The interface allows Account and MSP Administrators to:

• Add an organization

• Edit the details of an organization

• Remove an organization

To add an organization

• Click the 'New Company' button from the 'Company' interface

The 'Add Company' form will be displayed.



• Fill the details in the respective fields.

• Click the 'Save' button.

A confirmation alert will be displayed

• Click 'OK' in the confirmation alert.

To edit the details of an organization

• Select the organization that you want to update the details

• Click the 'Edit' button



• Update the details as required.

• Click the 'Save' button

A confirmation dialog will be displayed.



• Click 'OK'

To remove an organization from the list

• Select the organization that you want to remove from the list

• Click the 'Delete' button.

A confirmation dialog will appear.

• Click' OK' in the confirmation dialog.

The company will be removed from Comodo One.



7 Accessing C1 ModulesThe Comodo One interface allows you to access various C1 modules for monitoring, administration and management of networks, users and endpoints pertaining to the enrolled organizations from its integrated console. The modules integrated to C1can be accessed from the 'Licensed Applications' interface.

The core modules available with C1 are:

• Service Desk - allows administrators and staff members to respond to support tickets, reassign tickets to other departments or personnel, generate reports, create knowledge base articles and more.

• Patch Management - Provides administrators and MSPs with granular control over the deployment of updates to operating systems and 3rd party applications on network endpoints.

• Comodo Device Management (CDM) - Allows MSPs to manage, monitor and secure mobile devices and Windows endpoints which connect to customer networks. The basic version of CDM is available by default to customers that signed up for Comodo One version 3.0 and later. The Account Administrators can upgrade CDM to premium version, ifrequired. Customers that signed up for Comodo One prior to version 3.0 version can integrate CDM to their console, if required. Refer to the section Adding / Upgrading Comodo Device Management for more details.

• Remote Monitoring and Management (RMM) - An efficient endpoint monitoring application that allows administrators to monitor and manage multiple endpoints from one centralized console. RMM is available from the 'Licensed Applications' interface only to customers that signed up for Comodo One prior to version 3.0. The customers that signed up for the version 3.0 and later can access RMM through the CDM interface. Refer to the help page at https://help.comodo.com/topic-214-1-771-9524-Remote-Management-of-Windows-Devices.html in the online CDM Admin Guide for more details.

The core modules are available by default. If required, the Account Administrator can integrate additional modules to C1, which can also be accessed from the C1 console. The available additional modules are:

• Comodo Quote Manager - Allows MSP Administrators and staff to generate and forward price quotes for requirements from the customer organizations and manage them.

• Acronis Cloud Backup - An easy-to-manage service that backs up any data from any source and recovers to any destination or system.

• Comodo MSSP Platform - Cloud based security intelligence and event management product (SIEM) that features advanced event log monitoring, built-in reporting, multiple pre-set queries, a powerful custom-query interface, automatic assignment of incidents to personnel, customizable dashboards and real-time alerts.

• Comodo Korumail - an antispam and threat prevention solution that uses advanced filtering technologies, antivirus scanners and content analysis engines to quietly and effectively prevent unsolicited mail from entering customer networks.

• Comodo Antispam Gateway (CASG) - An enterprise email filtering solution that blocks spam, email-borne viruses and other unwanted mail from reaching user inboxes.

• Comodo Korugan - Unified Threat Management (UTM) solution, that enables overall management of network security, by controlling firewall policy, antivirus, intrusion prevention, gateway antispam, website filtering, traffic monitoring, VPN, DNS and proxy servers.

The additional modules can be integrated to C1 from the 'Store' interface as required. Refer to the chapter App Store for more details about how to add these applications to Comodo One.

Note : The additional modules require subscription for the respective individual products. The licenses from them can be




obtained from within the C1 console.

Acronis Cloud Backup and Comodo Quote Manager are fully integrated with C1. Other products in the app store are currently 'standalone' but we plan to integrate them with C1 in upcoming versions.

To open required module from C1 interface


• Click on the 'Licensed Applications' menu from the slider.

The shortcuts for opening the modules will be displayed as tiles in the right side pane. Also 'Licensed Applications' menu expands, displaying the list of integrated modules, in the slider.

• Click on the tile of the respective module to open it

or

• Click on the name of the module from the list in the left slider.



The selected module will open.

8 App StoreIn addition to the core C1 modules, namely 'Service Desk', 'Patch Management' and 'Comodo Device Management', the Account Administrator can add and integrate a range of Comodo network security and endpoint management applications to Comodo One console. The integrated applications can be accessed from Comodo One console, through the 'Licensed Applications' interface. Refer to the section Accessing C1 Modules for more details. These additional applications require individual licenses to be purchased from the Comodo One console itself.

Following applications are available from the App Store:

• Acronis Cloud Backup

• Comodo Quote Manager

• Comodo MSSP Platform

• Comodo Korumail

• Comodo Antispam Gateway

• Korugan Central Manager



• Comodo Device Management (Only for customers that signed to Comodo One prior to version 3.0)

The current version of Comodo One allows you to integrate Acronis Cloud Backup and Comodo Quote Manager. Other productsin the app store are currently 'standalone' but we plan to integrate them with C1 in upcoming versions. Selecting these applications enables you to view the product description page and to subscribe for them for use as stand-alone applications.

The Store interface allows Account Administrator to view the available applications and add them to their C1 console.

To open the 'Store' interface


• Choose 'Store' from the slider

The available applications, that can be integrated to your C1 console will be displayed.

The 'Store' interface features the following apps:

• Acronis Cloud Backup - The enterprise backup solution that allows you to perform local backup and cloud backup of alldata from disks, partitions, servers and so on. In case of data loss, you can recover anything easily and quickly, be it files, folders, applications or entire system. Acronis Cloud Backup can be integrated with C1 and managed from the C1 web interface. To know more about how to add this application into C1, refer to the 'Adding Acronis Backup'.

• Comodo Quote Manager - An easy-to-use quotation management solution that provides high sales visibility to MSP administrators and staff, such as number of accepted orders and their value, quotes that are pending and those that are rejected. You can keep track of submitted quotes, send reminders to customers, resolve customer queries almost instantly and view detailed sales reports. To know more about how to add this application into C1, refer to the 'Adding Comodo Quote Manager'.



• Comodo MSSP Platform - Comodo MSSP Platform a.k.a Comodo NxSIEM, is a cloud based next generation security information and event monitoring platform that allows MSPs to provide high level of security service to their customers.It features advanced event log monitoring, built-in reporting, multiple pre-set queries, a powerful custom-query interface, automatic assignment of incidents to personnel, customizable dashboards and real-time alerts.

• Clicking on 'Comodo MSSP Platform' tile takes you to the product description page that contains the details of the product, key features, system requirements, pricing information and a link to product purchase page.

• Visit https://www.nxsiem.com/ to know more about MSSP Platform. You can view our online help guide for MSSP at https://help.comodo.com/topic-325-1-675-8359-Introduction-to-Comodo-NxSIEM.html.

• Comodo KoruMail - An enterprise antispam and threat prevention solution that uses a sophisticated array of spam filters, anti-virus scanners and content analysis engines to prevent unsolicited mail from ever entering your customers' networks.

• Clicking on 'Comodo Korumail' tile takes you to the product description page that contains the details of the product, key features, system requirements, pricing information and a link to product purchase page.

• Visit https://korumail.com/comodo-korumail.php to know more about Comodo KoruMail. You can view our online help guide for KoruMail at https://help.comodo.com/topic-290-1-632-8025-Introduction-to-KoruMail-Messaging-Gateway.html.

• Comodo Antispam Gateway (CASG) - CASG is a cloud based email anti-spam protection for corporate mail servers that can reduce spam by up to 97%.

• Clicking on 'Comodo Antispam Gateway' tile takes you to the product description page that contains the details of the product, key features, system requirements, pricing information and a link to product purchase page.

• Visit https://www.comodo.com/business-security/email-security/antispam-gateway.php to know more about Comodo KoruMail. You can view our online help guide for CASG at https://help.comodo.com/topic-157-1-288-3192-Introduction-to-Comodo-Antispam-Gateway.html.

• Korugan VM - Korugan is a Unified Threat Management (UTM) solution that provides multiple, essential security services by controlling firewall policy, antivirus, intrusion prevention, gateway antispam, website filtering, traffic monitoring, VPN, DNS and proxy servers, in a single package. Korugan needs an appliance installed as a Virtual Machine (VM) on the customer network to be protected. Upon subscription of the service, you can download the ISO image of the virtual machine, to be installed on the customers' networks.

• Clicking on 'Korugan VM' tile takes you to the product description page that contains the details of the product, key features, system requirements, pricing information and a link to product purchase page.

• Visit https://www.korugan.com/koruganvm.php to know more about Korugan VM. You can view our online help guide for Korugan https://help.comodo.com/topic-282-1-592-6635-Introduction-to-Comodo-Korugan.html.

• Korugan Central Manager - Korugan Central Manager allows you to manage several Korugan VMs/appliances installed on your customers' networks from a single central console. Korugan Central Manager is free of cost.

• Clicking on 'Korugan Central Manager' tile allows you to download the package in OVA format for installationas a virtual machine on your console computer.

• Visit https://www.korugan.com/ to know more about Korugan Central Manager.

• Comodo Device Manager (CDM) – Manage and secure all endpoints and mobile devices that connect to your customers' networks with a single management application. CDM is offered as a core component with Comodo One for customers that signed up to Comodo One version 3.0 or later. Customers that signed up to Comodo One prior to version 3.0 can integrate CDM to Comodo One from the App Store interface. Refer to the section 'Adding / Upgrading Comodo Device Manager for more details.

8.1 Adding Acronis BackupAcronis solves business data protection challenges with an easy-to-manage service that backs up any data from any source andrecovers to any destination or system.

To add Acronics Backup to C1



• Hover your cursor over 'Acronis Cloud Backup'


https://www.korugan.com/

https://help.comodo.com/topic-282-1-592-6635-Introduction-to-Comodo-Korugan.html

https://www.korugan.com/koruganvm.php

https://help.comodo.com/topic-157-1-288-3192-Introduction-to-Comodo-Antispam-Gateway.html

https://help.comodo.com/topic-157-1-288-3192-Introduction-to-Comodo-Antispam-Gateway.html

https://www.comodo.com/business-security/email-security/antispam-gateway.php

https://help.comodo.com/topic-290-1-632-8025-Introduction-to-KoruMail-Messaging-Gateway.html

https://help.comodo.com/topic-290-1-632-8025-Introduction-to-KoruMail-Messaging-Gateway.html

https://korumail.com/comodo-korumail.php

https://help.comodo.com/topic-325-1-675-8359-Introduction-to-Comodo-NxSIEM.html

https://www.nxsiem.com/


• Clicking View Module will take you to the product description page that contains a description of the product, key features and System Requirements of the client computers and Pricing details.

• Clicking 'Get Module' will take you to the product purchase



• Select the subscription plan from the product list.

• Select the license period that you wish to subscribe for from the 'License Period' drop-down

• In the 'Customer Information' section, select whether you are an existing user under 'User Details'. If you already have an account with Comodo Account Manager (CAM), select 'Yes' and then enter the existing CAM credentials. If you select 'No', then enter the details in all the fields. After successful subscription, a CAM account will be created for you.

• In the 'Payment Options', provide the required credit card details.

• Click the 'End User License/Service Agreement' link, read the EULA fully, select the check and click the 'Continue' button.

• In the 'Order Confirmation' page, review the details and click the 'Back' button for any changes. Click the 'Place Order' button to continue the purchase process.



After the purchase process is successfully completed, the Acronis Cloud Backup app will be added to C1 and will appear in the 'Licensed Applications' interface.

To open the 'Licensed Modules' interface


• Choose 'Licensed Applications' from the slider

The 'Acronis Cloud Backup' will be displayed in both the right pane and under the 'Licensed Applications' in the left slider.

• Click the 'Acronis Cloud Backup' shortcut tile from the right pane or click 'Acronis Backup' under 'Licensed Applications' from the slider.

The Acronis Cloud Backup interface will open.



For more details about how to use Acronis Cloud Backup, refer to the online admin guide at https://help.comodo.com/topic-289-1-730-8964-Partner-Documentation-%E2%80%93-Acronis-Backup.html

8.2 Adding Comodo Quote ManagerComodo Quote Manager is a free, easy-to-use web based quotation management solution that enables MSP administrators andstaff to generate price quotes for hardware and software purchase orders from their customer organizations and forward to them. It provides high sales visibility to administrators such as number of accepted orders and their value, quotes that are pending and those that are rejected. You can keep track of submitted quotes, send reminders to customers, resolve customer queries almost instantly and view detailed sales reports. Other features in CQM include customized quote templates, customer reply email templates and more.

To add Comodo Quote Manager to C1



• Hover your cursor over 'Comodo Quote Manager'


https://help.comodo.com/topic-289-1-730-8964-Partner-Documentation-%E2%80%93-Acronis-Backup.html

https://help.comodo.com/topic-289-1-730-8964-Partner-Documentation-%E2%80%93-Acronis-Backup.html


• Clicking View Module will take you to the product description page that contains a description of the product, key features and System Requirements of the client computers.

• Clicking 'Get Module' will add the module to C1.

The End User License Agreement dialog will appear.

• Click on 'EULA' to read the End User License Agreement for Comodo Quote Manager



• Select the 'I Have Read EULA' checkbox and click OK in the dialog

Comodo Quote Manager will be added to your C1 console and a confirmation of the same will be displayed.

Once the module is added, you can access Comodo Quote Manager from the 'Licensed Applications' interface.




The 'Comodo Quote Manager' will be displayed in both the right pane and under the 'Licensed Applications' in the left slider.

• Click the 'Comodo Quote Manager' shortcut tile from the right pane or click 'Comodo Quote Manager' under 'Licensed Applications' from the slider.

The Comodo Quote Manager interface will open.



For more details about how to use Comodo Quote Manager, refer to the online admin guide at https://help.comodo.com/topic-289-1-778-9798-Introduction-to-Comodo-Quote-Manager.html.

8.3 Adding / Upgrading Comodo Device ManagementComodo Device Manager (CDM) is a single, unified platform that allows administrators to protect and manage mobile devices and Windows endpoints from a single console. Software as a Service (SaaS) and this can be integrated with C1.

• For customers that signed up for Comodo One version 3.0 and later – The basic version of CDM is offered as a core module and available from Licensed Applications interface by default. The Account Administrator can upgrade the CDM to Premium version by clicking 'Upgrade to Premium' at the top of the CDM interface and completing the subscription process. The process is similar to subscription for a premium version as outlined below.

• For customers that signed up for Comodo One prior to version 3.0 – CDM is not available by default. The Account Administrator can integrate CDM from the App Store interface.

The rest of this section explains how you can add CDM module to Comodo One from the App Store interface and is applicable only to customers that signed up for Comodo One prior to version 3.0

To add Comodo Device Manager to C1



• Hover your cursor over 'Comodo Quote Manager'


https://help.comodo.com/topic-289-1-778-9798-Introduction-to-Comodo-Quote-Manager.html

https://help.comodo.com/topic-289-1-778-9798-Introduction-to-Comodo-Quote-Manager.html


• Clicking 'VIEW MODULE' will take you to the product description page that contains a description of the product, key features and System Requirements of the client computers and Pricing details.

• Clicking 'BASIC VERSION' takes you to the Sign-up page for basic version of CDM. The basic version is free for one year with unlimited users, if you want to try it before purchasing it.

• Clicking 'GET MODULE' will take you to the product purchase to integrate premium version of CDM to Comodo One

• Click the 'GET MODULE' or 'BASIC VERSION' depending on the version of CDM you wish to add to Comodo One.

You will be taken to the respective purchase page. The example shown below, is for premium version.



• Select the subscription plan from the product list.

• Select the number of users and license period that you wish to subscribe for from the 'Users' and 'License Period' drop-downs. This will apply for paid version only.

• In the 'Customer Information' section, select whether you are an existing user under 'User Details'. If you already have a Comodo Account Manager (CAM) account, select 'Yes' and then enter the existing CAM credentials. If you select 'No', then enter the details in all the fields. After successful subscription, a CAM account will be created for you.

• In the 'Payment Options', provide the required credit card details.

• Click the 'End User License/Service Agreement' link, read the EULA fully, select the check and click the 'Continue' button.

• In the 'Order Confirmation' page, review the details and click the 'Back' button for any changes. Click the 'Place Order'button to continue the purchase process.

After the purchase process is successfully completed, the Acronis Cloud Backup app will be added to C1 and will appear in the



'Licensed Applications' interface.




The 'Comodo Device Management' will be displayed in both the right pane and under the 'Licensed Applications' in the left slider.

• Click the 'Comodo Device Management' shortcut tile from the right pane or click 'Comodo Device Management' under 'Licensed Applications' from the slider.

The CDM interface will open.

For more details about how to use Comodo Device management, refer to the online admin guide at https://help.comodo.com/topic-214-1-771-9454-Introduction-to-Comodo-Device-Manager.html.


https://help.comodo.com/topic-214-1-771-9454-Introduction-to-Comodo-Device-Manager.html


9 Managing your AccountThe 'Account' screen allows the Account Administrator to edit the account details such as contact email, name and so on. The 'Notes' section on the right side can be used to add useful information pertaining to your account.

To open the 'Account' interface


• Expand the 'Management' menu in the slider by clicking on it and choose 'Account'

The Interface contains two tabs:

• MSP Account Details

• Comodo License Account Details

MSP Account Details

The MSP Account Details tab displays the details of your account

To edit your account details

• Edit the details as required.

• Enter any information that may be required for easy reference in the rich-text editor on the right side.

• Click the 'Save' button to save your changes.

A confirmation dialog will be displayed:



• Click 'OK'

Comodo License Account Details

The 'License Account Details' tab displays the name and email address of the Account Administrator to whom the Comodo One license is issued and the Login username. You can change the login user name from this interface.

• To change the login uername/password, click 'Change'



• Enter your new login username and password in the respective fields and click 'Change' to save your changes.

From the next login attempt, you need to use the new credentials.

Note: You can change your login credentials for Comodo One only once.

The 'Management' section also allows allows the account administrator to view current subscriptions for the module and renew the license if required. The usage and billing details for the modules can be viewed from the 'Usage' and 'Billing' sections respectively. Refer to the following sections for more details.

• Managing Subscriptions

• View Usage Details

• View Billing Details

9.1 Managing SubscriptionsThe 'Subscriptions' interface contains details of licenses purchased for the applications that are integrated into C1. The details include whether the license is active or not, the start date of the subscription, name of the product and more.

To open the 'Subscriptions' screen


• Expand the 'Management' menu in the slider by clicking on it and choose 'Subscriptions'

Subscribed modules are displayed under 'Modules' at the top.

• Click on a module to display its subscription details.



Subscription List - Table of Column Descriptions


Product The name of the subscribed product

Subscription ID The identification number of the subscription

Period Number of days the product is subscribed for

Payment Type Indicates how the payment was made to subscribe for the product

Total Price The amount paid for the subscription

Start Date The start date of the subscription

Status Indicates whether the subscription is active or not

If you need to renew or buy a new license for the module, click the 'Buy new Subscription' button. Refer to the section 'App Store' for more details about the license purchase process.

9.2 Viewing Usage DetailsThe 'Usage' screen displays the details of usage of modules, for example, the GB used for Acronis Backup Module. You can also view the total quota subscribed for and total used in this section.

To open the 'Usage' screen


• Expand the 'Management' menu in the slider by clicking on it and choose 'Usage'


• Click on a module to display its usage details.

For example, the usage details for Acronis Cloud Backup module includes the subscribed usage, under what plan the quota is subscribed, whether prepaid or post paid, the backup storage used by each company in the account. The details are shown as time chart for each company as well as total usage for all the companies.

The following image shows the details of backup storage used for each company in an account.



9.3 Viewing Billing DetailsThe 'Billing' screen displays payment information for prepaid/ postpaid plans subscribed for the added modules and displays details such as the billing date, the due date on or before which the bill should be paid, the total amount, usage subscribed for and the status of subscription.

To open the 'Billing' screen


• Expand the 'Management' menu in the slider by clicking on it and choose 'Billing'


• Click on a module to display its billing details.

For example, the billing details for Acronis Cloud Backup module includes the date of billing each month, the last date before which the bill must be paid, the total subscription amount for the bill, the usage allowed for the subscription plan and the status of the bill. For prepaid plans, it will show as 'Recurring' under the 'Status' column and for post paid plans it will show as 'Pending'or 'Paid' depending upon the status.

The following image shows the billing details of Acronis Cloud Backup for an account.



10 Changing your PasswordThe 'Settings' interface allows the Account administrator, MSP administrators and staff members to change their current password for logging-in to the Comodo One interface.

To open the Settings interface and change the password

• Click the menu button from the top left to open the left slider and click 'Settings' from the slider

OR

• Click the drop-down beside your username displayed at top right and choose 'Settings'

The 'Settings' screen will be displayed.



• Enter the current password in the 'Old Password' field

• Enter the new password and confirm it in the respective fields

• Click the 'Save Changes' button to save your new password

• Click 'OK' in the alert screen.

Use the new password next time you login into the Comodo One console.

11 Comodo One SupportComodo is committed to provide the best support for its products. If you need technical assistance, we offer the following convenient support services:

Online Help Guides

Comodo's online help guides available at help.comodo.com contains guides for all its products. You can navigate to the requiredguide from the main page.

To open the Comodo One help guides from this interface


• Click the icon at the bottom left, then 'Help Documents' link.

Each module of the application has its own dedicated help guide containing detailed descriptions of it.

Comodo Enterprise Forum

Find the answers to your questions online at http://forums.comodo.com.

Register at Comodo Forums and join thousands of other users discussing all aspects of our products.

You'll benefit from the expert contributions of developers and fellow users alike and can find answers to any questions you mayhave. Join the forums now.

If you are an enterprise, then visit, https://forum1.comodo.com

If you are an Managed Service Provide (MSP), then visit https://forum.mspconsortium.com

Email Support


https://forum.mspconsortium.com/

https://forum1.comodo.com/

http://forums.comodo.com/

http://forums.comodo.com/


If you are unable to find a solution in either the help guide or the forums, then please email support at [email protected].

Submit a Ticket

You can also submit a ticket by visiting https://support.comodo.com/, the Comodo support web page, an online knowledge-base and support ticketing system. The fastest way to get further assistance in case you find any problem using Comodo One.

12 Viewing Release NotesRelease notes helps administrators to know what are the latest features added to the new releases and what bugs are fixed in the C1 components.

To view the release notes


The version number of Comodo One is displayed at the bottom of the slider.

• Click the version number to open the Release Notes for the current version.


mailto:[email protected]


About ComodoThe Comodo organization is a global innovator and developer of cyber security solutions, founded on the belief that every singledigital transaction deserves and requires a unique layer of trust and security. Building on its deep history in SSL certificates,antivirus and endpoint security leadership, and true containment technology, individuals and enterprises rely on Comodo'sproven solutions to authenticate, validate and secure their most critical information.

With data protection covering endpoint, network and mobile security, plus identity and access management, Comodo'sproprietary technologies help solve the malware and cyber-attack challenges of today. Securing online transactions forthousands of businesses, and with more than 85 million desktop security software installations, Comodo is Creating TrustOnline®. With United States headquarters in Clifton, New Jersey, the Comodo organization has offices in China, India, thePhilippines, Romania, Turkey, Ukraine and the United Kingdom.

Comodo Security Solutions, Inc. Comodo CA Limited

1255 Broad Street

Clifton, NJ, 07013

United States

Email: [email protected]

3rd Floor, 26 Office Village, Exchange Quay, Trafford Road, Salford, Greater Manchester M5 3EQ,

United Kingdom.

Tel : +44 (0) 161 874 7070

Fax : +44 (0) 161 877 1767

For additional information on Comodo - visit http://www.comodo.com.


http://www.comodo.com/

mailto:[email protected]