Better Together

Community support for patients being discharged from hospital following an acquired brain injury

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ContentsCharity information 4 - 5British Red CrossCanine PartnersHandyvan Service InTouch Home Improvement Agencies East Kent Cinnamon Trust (national charity)Stroke and brain injuryThe Encephalitis SocietyShopmobility

Information about stroke 6 - 7Stroke HelplineThe Stroke AssociationLocal Stroke Support GroupsWorking Age Stroke Communication GroupVolcare Different Strokes: a charity set up for younger stroke survivors

Government and Non Government Agencies 7 - 9British Red Cross Home from Hospital ServiceCitizens Advice BureauBenefitsTaxHelp for Older People (over 60)Disability Information ServiceDisablement Services Centre (DSC)Disability Information Services Kent (DISK)

Social Services information and advice about equipment and care needs 9 - 11Kent Social Services Kent Contact and Assessment Service (KCAS)Kent Supported EmploymentKent Association for the BlindLifelineThe Court of ProtectionCitizens’ Rights for Older People (CROP) Kent County Council Home Library ServiceKABIF (Kent Acquired Brain Injury Forum)

Health 12 - 13Speakability ServiceFind A Voice, AshfordKent SportMaidstone Swimming Club National Key SchemeMental Health support services

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Mental Health support services 13 - 16Psychological Therapies (also known as PTP and IAPT)Ashford KCA Drug Alcohol and Mental Health ServicesMental Health Matters HelplineEast Kent Stop Smoking ServiceIntermediate Care Teams

Leisure activities 16 - 18Rough Guide to Accessible BritainFree cinema tickets for carersTourism for AllVitaliseKent Association for the DisabledEnable HolidaysHorse riding clubs for the disabledSailing clubs for the disabled

Hospital Support 18 - 19League of Friends – Kent and Canterbury HospitalPatient Experience Team (formerly known as PALS)Wheelchair Services

Information for Carers 19 - 21Carers Direct Carers UK Carers support groupsThe Relatives and Residents Association The Stroke AssociationFamily and Carer Stroke SupportCarers Emergency Card Scheme

Social Support 22 - 24Age UK (formerly known as Age Concern)Carers Emergency Card Scheme Community Peer Support Spinal Injuries AssociationHeadway

Transport 24 - 26Driver Vehicle Licensing Agency (DVLA)Driving Assessment and Advice CentreDisabled bus passDisabled Motoring UK Blue Badge Parking PermitCanterbury and Herne Bay Volunteer BureauDisabled Persons RailcardSoutheastern TrainsMotability Subsidised transport services

About this leaflet 27

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Charity information British Red Cross – Maidstone Office, Diane Cox

• Telephone: 01622 690011

Volunteer Bureau - Canterbury and Herne Bay • Telephone: 01227 452278

Volunteer Bureau - Deal • Telephone: 01304 380513

Volunteer Bureau - Ramsgate • Telephone: 01843 590935

Canine Partners

Training assistance dogs for people with disabilities.

• Telephone: 08456 580 480 Monday to Friday 9.00am to 5.00pm. • Fax: 08456 580 481

Handy Man Service

Started in April 2014 and is already proving very popular. Run by Age UK this covers the area of Thanet. The charges are £15.00 per hour for minor repairs and installing safety equipment around the home. Any materials/equipment is paid by the customer. This service is for the over 60’s.

Appointments are necessary to make a booking

• Telephone:01843 223881 • Email: info@ageukthanet.org.uk

InTouch Home Improvement Agencies East Kent - Family Mosaic

Home improvement agencies (HIAs) help older, disabled and vulnerable people repair or adapt their property so they can continue living independently in their own homes. Their advice services are available to people who are private homeowners or tenants of private landlords and live in either of the following local authority districts: Ashford (including Tenterden Town), Shepway and Dover.

• Telephone: 0800 028 3172

Cinnamon Trust (national charity)

Free advice and practical support (such as dog walking, feeding and temporary fostering) for older pet owners who are unable to look after their animals due to ill health or hospital stays.

• Telephone: 01736 757 900 • Email: admin@cinnamon.org.uk

Stroke and brain injury

You will find information on the stroke charities’ websites:

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• Different Strokes: www.differentstrokes.co.uk

• Connect: www.ukconnect.org

• Speakability: www.speakability.org.uk

• Brain and Spine Foundation: www.brainandspine.org.uk

• Brain Injury Rehabilitation Trust: www.birt.co.uk

The Encephalitis SocietyThe Encephalitis Society supports adults and children affected by encephalitis, and their families and carers. The Society provides advice and information, and works at national level to improve services.

• Administration line: 01653 692583 • Support line: 01653 699599 • Email: mail@encephalitis.info • Web: www.encephalitis.info

Shopmobility

For those with mobility challenges. Allen Jones - Chairman, Folkestone

• Telephone: 01303 226500 • Support helpline: 0800 074 0948 • Email: wchairuser@aol.com • Web: www.wheelchairusers.org.uk and www.shopmobility.org.uk

What is Shopmobility?

Shopmobility is a service that helps all people who consider themselves to have mobility problems (whether through disability, illness or injury) to get around city and town centres independently, with freedom, confidence and dignity. There are several different kinds of Shopmobility equipment to make your shopping experience easier and more convenient, although the following are the most commonly available:

• Manual and electric wheelchairs • Scooters • Rollators (walking aids with seats) • Portable hearing loops

If you are visually impaired or require the use of a manual wheelchair some Shopmobility schemes also offer a service whereby a staff member or volunteer can help guide you for anything up to two hours.

Who can use Shopmobility?

Anyone who considers themselves to have problems with mobility due to injury or disability, whether short or long term, can use Shopmobility to access shops and other services in the town or city centre. Please note: you do NOT have to be registered as disabled, have a blue badge, or be in receipt of disability benefits to take advantage of any Shopmobility service.

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Information about stroke

Stroke helpline

• Telephone: 0303 3033 100 • Email: info@stroke.org.uk • Web: www.stroke.org.uk

The Stroke Association

Stroke House 240 City Road London, EC1V 2PR

• Telephone: 020 7566 0300 • Fax: 020 7490 2686 • Textphone: 18001 0303 3033 100 • Web: www.stroke.org.uk

Local stroke support groups

East Kent Stroke Group

• Geraldine Wyant telephone: 01227 721 319 • Email: eastkentstrokes@btinternet.com

Working Age Stroke Communication Group

Support group for adults of working age who have been affected by stroke. The group meets every third

Thursday of the month.

• Sam Green telephone: 01622 351963

• Email: sam.green@stroke.org.uk

• Web: www.stroke.org.uk

Volcare

Offers a home-based respite care service for carers.

16 Reculver Road Herne Bay Kent CT6 6LE

• Kate Gollop telephone: 01227 749400

• Email: volcare@aol.com

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Different Strokes: A Charity set up for younger stroke survivors

Run by stroke survivors for stroke survivors, for active self-help and mutual support.

• Telephone: 0845 130 7172 or 01908 317 618

• Web: www.differentstrokes.co.uk

Government and Non Government Agencies

British Red Cross, Home from Hospital Service

Practical help and support for people discharged from hospital, including shopping, light housework and companionship.

• Telephone: 01622 625106 • Freephone: 0800 028 0831

Citizens Advice Bureau

Offers free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons. Our advice helps people resolve their problems with such things as debt, benefits, employment, housing and discrimination. The Service is available to everyone.

Advice may be given face-to-face or by phone. Most bureaus can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams. Search for your local bureau to see the full range of services it provides.

Citizens Advice Bureau, Canterbury 3 Westgate Hall Road (off St Peters Lane) Canterbury CT1 2BT

• Telephone: 01227 452 762 • Web: www.canterburycitizensadvice.org

Citizens Advice Bureau, Swale-Sittingbourne 17 Station Street Sittingbourne Kent ME10 3DU

• Telephone: 0844 499 4124 or 0844 499 4125 • Fax: 01795 431315 • Web: www.cabinswale.org.uk

Citizens Advice Bureau, Swale-Faversham 43 Stone Street Faversham Kent ME13 8PH

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• Telephone: 0844 499 4125 • Fax: 01795 597953 • Web: www.cabinswale.org.uk

Citizens Advice Bureau, Ashford Church Road Ashford Kent TN23 1RD

• Telephone: 01233 626185 • Fax: 01233 610653

Citizens Advice Bureau, Folkestone 20 Church Street Folkestone Kent CT20 1SE

• Telephone: 0844 4994118 (advice line) • General enquiries: 01303 249310 (no advice/appointments on this line)

Benefits

• Disability Benefits advice line 08457 123456

• Pension Credit 0800 991234

• Carers Allowance support 0845 608 4321

• Benefits Enquiry Form Completion Service 0843 850 0101

• Department of Work and Pensions 0292 058 6190

Tax help for older people (over 60)

• Telephone: 0845 601 3321

Disability Information Service

The Disability Information Service provides services for:

• People with disabilities, their carers and families

• People whose work involves providing rehabilitation services

• Students and researchers and anyone else who needs advice about issues relating to a disability.

Disablement Services Centre (DSC) Medway Maritime Hospital Windmill Road Gillingham Kent ME7 5NY

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• Telephone: 01634 830000 • Fax: 01634 817923 • Web: www.kmpt.nhs.uk/ds

Disability Information Services Kent (DISK)

DISK are an independent organisation whose aim is to provide a one-stop point of information to any person with a disability, the elderly, carers, family and service providers. DISK is run by people with a disability for the benefit of people with disabilities.

7 Town Walk Folkestone Kent CT20 2AD

• Telephone: 01303 226464 • Fax: 01303 226312 • Email: disabilinf@aol.com

Social Services information and advice about equipment and care needs Kent Social ServicesCounty HallMaidstoneKent ME14 1XQ

• Telephone: 0300 416161 • Fax: 01622 691135

Kent Contact and Assessment Service (KCAS) If you need a new self-referral form, phone your local council and ask to be put through to the Kent Contact and Assessment Service. They can then email you an online referral form. The social services referral form should be emailed to Contact.Assessment.Service@kent.gov.uk.

Kroner House, Eurogate Business Park Ashford Kent TN24 8XU

• Telephone: 08458 247100 • Fax: 01233 652261

Kent Supported Employment This service is for people with a disability who currently work, or want to work through Kent Supported Employment. It is also for employers who currently support, or want to support Kent Support Employment in the future. You will need to be referred to, or known to Social Services, in order to access this service.

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Maidstone Kent Supported EmploymentKent Social Services Bishops Terrace Bishops Way Maidstone Kent ME14 1LA

• Telephone: 01622 691640

Kent Association for the BlindCanterbury 51 London Road Canterbury Kent CT2 8LF

• Telephone: 01227 763366

Dover Cairn Ryan 101–103 London Road Dover Kent CT16 3AA

• Telephone: 01227 763366• Email: rehab.dover@kab.org.uk

Lifeline24 hour personal alarm. Applications can be made online and demonstrations are available.

Canterbury City Council

• Telephone: 01227 862 540• Email: lifeline@canterbury.gov.uk

Ashford Telecare Ashford Monitoring Centre Civic CentreTannery Lane Ashford TN23 1PL

• Telephone: 01233 642095

Shepway LifelineShepway District Council Castle Hill Avenue

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Folkestone Kent CT20 2QY

• Telephone: 01303 242615 or 01303 242971

The Court of ProtectionThe Court provides information about the Mental Capacity Act and applying for Power of Attorney. It also provides advice about applying for ‘Deputyships’ for finances or care (if someone has not made an LPA and they lose capacity then there needs to be an application to the Court of Protection asking the Court to appoint a deputy to act in the same way for that individual as an attorney would).

Archway Tower 2 Junction Road London N19 5SZ

• Telephone: 0300 456 4600• Text phone: 020 7664 7755 • Email: courtofprotectionenquiries@hmcts.gsi.gov.uk

Citizens’ Rights for Older People (CROP) CROP is not a campaigning organisation, but a confidential advocacy service. They use trained volunteers, who visit older people in their own home to express their individual needs, either for themselves or through a visiting advocate. All volunteers are police checked to deal with vulnerable old people and carry identity badges with them. CROP ensure that the volunteers are regularly updated and trained to a high standard.

• Ashford: 01223 633444• Canterbury: 01227 789777• Maidstone: 01622 851200• Web: www.cropkent.org.uk/default.asp

Kent County Council Home Library Service• Telephone: 0300 413131 • Web: www.kent.gov.uk/libs

KBIF (Kent Acquired Brain Injury Forum)KBIF is a group of brain injury survivors, carers, front-line professionals and policy makers who wish to advance issues concerning acquired brain injury across Kent.

3 Culverden ParkTunbridge WellsKent TN4 9QT

• Email: chair@kentbraininjuryforum.org.uk• Web: www.kentbraininjuryforum.org.uk

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HealthInformation about all issues relating to cardiovascular health.

Cardiac Rehabilitation Service Trinity House110-120 Upper PembertonEureka Business ParkAshford TN25 4AZ

• Telephone: 0300 7900273 Canterbury, Faversham, Whitstable and Herne Bay

• Telephone: 0300 1231411

Shepway

• Telephone: 01303 858932

Thanet, Dover, Deal

• Telephone: 0300 1231709

Speakability ServiceSpeakability is the national charity dedicated to supporting and empowering people (and their carers) who have difficulties speaking, reading, writing or understanding language.

240 City RoadLondon EC1V 2PR

• Telephone: 0808 808 9572 • Web: www.speakability.org.uk

Find A Voice, Ashford Find A Voice was registered as a charity in October 1996. Since 2001 the organisation has operated from a single storey centre in Ashford, Kent providing services primarily to those in Kent.

Find A Voice supports children and adults who have a severe speech, language or communication difficulty, and who may require some form of augmentative and alternative communication (AAC) support. This can include signing, symbols or a communication aid. Support is provided in person, by telephone and via their website.

• Telephone: 01233 634625 (teaching and library enquiries) or 01233 640443

Find A Voice49 Beaver LaneAshford TN23 5NU

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Kent Sport

Leisure and Olympics for disabled people.

Jennifer TaylorInformation & Admin OfficerKent Sport and Physical Activity ServiceKent County CouncilWorral House30 Kings Hill AvenueKings HillKent ME19 4AE

• Telephone: 03000 412374• Telephone: www.kentsport.org.uk

Maidstone Swimming Club For people with physical disabilities and limited mobility.

Meet every Tuesday 12.00 noon to 1.00 pm at Maidstone Leisure Centre.

• Telephone: Clive 01622 747819

National Key SchemeThe National Key Scheme enables key holders to unlock all disabled toilets in the scheme. Keys cost £3.50. Keys are also available from Age UK.

• Telephone: 0207 250 3222

Mental Health support services

Psychological Therapies (also known as PTP and IAPT)A free confidential service to contact a trained mental health specialist who can work with you to develop strategies to enable you to feel more in control of your life, able to cope with feelings of depression and anxiety, and to make decisions.

Thanet PTP (KCA) 38 West Cliff Road Ramsgate, Kent CT11 9NT

• Telephone: 01843 593832• Fax: 01843 582083• Email: ThanetPTP@kca.org.uk• Opening hours: Monday to Friday 9.00am to 5.00pm (Wednesdays appointments are offered up to 8.30pm).• Referral: Through your GP or self-refer.Shepway

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Counselling Team Ltd First Floor Offices 6–8 Bank St Hythe, Kent CT21 5AN

• Telephone: 0845 456 8972 Fax: 0845 456 8973 • Email: admin@counsellingteam.com

Counseling Team Ltd can also see clients at its Folkestone office or at various GP surgeries within the Shepway locality.

First Floor Offices6-8 Bank StreetHythe CT21 5AN

• Telephone: 0845 456 8972 • Fax: 0845 456 8973 • Opening hours: Mondays, Wednesdays and Fridays, 9.00am to 8.00pm Tuesdays and Thursdays, 9.00am to 5.00pm • Referral: Through your GP.

Dover and Deal KMPT Primary Care Psychological Therapy Service

Coleman House, Brookfield AvenueDover, Kent CT16 2AH

• Telephone: 01304 216692 • Fax: 01304 216677• Opening hours: Monday to Friday, 9.00am to 5.00pm• Referral: Through your GP.

Ashford KCA Drug Alcohol and Mental Health Services Live It Well Centre 171 Beaver RoadAshford, Kent TN23 7SG

• Telephone: 01233 639 383 • Opening hours: Monday and Friday, 9.00am to 5.00pm Tuesday, Wednesday and Thursday, 9.00am to 5.00pm • Referral: Professional or self referral in writing by letter, fax or email.

Mental Health Matters Helpline• Kent and Medway: 0800 107 0160

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Mental Health Matters Helpline is a confidential service staffed by highly trained and experienced telephone helpline workers, offering emotional support to people. The helpline also provides information on local and national mental health services and can signpost you to further support. You do not need to have been diagnosed with a mental health need to call our helpline. Anyone can contact the helpline about a range of issues, for which they may need emotional support, including bereavement, relationship problems, loneliness, isolation and stress. The helpline can provide ongoing support over a period of time. It is also here to support people who are caring for others with mental health needs. 24 hour support.

East Kent Stop Smoking Service• Telephone: 0800 849 4444

Intermediate Care Teams Canterbury and Herne BayQueen Victoria Memorial HospitalHerne Bay, CT6 6EB • Telephone: 01227 594838

SwaleSheppey Community HospitalPlover Road, Minster-on-SeaSheppey ME12 3LT

• Telephone: 01795 879138

AshfordUnit 3, High Point Business VillageHenwood, Ashford TN24 8DH

• Telephone: 01233 649262

ShepwayRoyal Victoria HospitalRadnor Park AvenueFolkestone CT19 5BM

• Telephone: 01303 854451

New RomneyRomney Marsh Day CentreRolfe LaneNew Romney TN28 8JR

• Telephone: 01797 366774

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TenterdenWestview Integrated Care Centre Plummer Lane Tenterden TN30 6TX

• Telephone: 01580 261500

Dover and Rural (single point of access for both services)Dover Health Centre Maison Due Road Dover CT16 1RH

• Telephone: 01304 865310

ThanetWestbrook House, 150 Canterbury RoadMargate CT9 5DD

• Telephone: 01843 254134

Leisure activities

Rough Guide to Accessible Britain

Ideas on days out across the UK, featuring 100 accessible locations. The guide is £6.99 (including postage and packaging) or free to Blue Badge Holders (£1.99 postage and packaging).

• Telephone: 0800 953 7070

Free cinema tickets for carers

People in receipt of Attendance Allowance or Disability Living Allowance or who are registered blind can apply for a Cinema Exhibitors Card (for a small processing fee). The card is valid for three years and entitles a carer to accompany them free of charge to films.

• Telephone: 0845 123 1292

Tourism for All

Information about holidays and travel for people with special needs and or disabilities.

• Telephone: 0845 124 9971 • Web: www.tourismforall.co.uk

Vitalise

Holidays for disabled people, and for disabled people and their carers together with volunteers who enable

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carers to rest.

• Telephone: 0303 303 0145 • Web: www.vitalise.org.uk

Kent Association for the Disabled

Holidays with care arranged, care provided by volunteers and also short break respite holidays.

• Telephone: 01622 756444

Enable Holidays

Provides package holidays for disabled people, their families and friends.

• Telephone: 0871 222 4939

• Web: www.enableholidays.com

Horse riding clubs for the disabled

Ashford

Ashford Valley Group RDA Blue Barn Equestrian Centre Great Chart, Near Ashford Kent TN23 3DH

• Telephone: 0845 241 1351

Dover

Mount Ararat Abbey Road Hougham Dover CT15 7DJ

• Telephone: Jo Murrell, Project Manager 07472910009 • Web: www.avcp.co.uk

Canterbury

Cobbes Meadow Riding and Driving Group RDA Candlers Way Chartham, Near Canterbury Kent CT4 7TU

• Telephone: 01227 830043 • Email: info@cobbesmeadow-rda.com • Web: www.cobbesmeadow-rda.com

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The Paddocks Riding for All Jean Sharratt 76 New House Lane Thanington, Near Canterbury Kent CT4 7BJ

• Telephone: 01227 451721 or 07734189902 • Email: sharratt_jean@hotmail.com • Web: www.thepaddocks.org

Dover

Cornilo Group RDA Sutton Court Farm, Sutton by Dover Kent CT15 5DF

• Telephone: 01304 380369 • Email: corniloriding@btinternet.com

Thanet

Thanet Disabled Riding Centre Maurice House, Callis Court Road Broadstairs, Kent CT10 3AH

• Telephone: 01843 863481

Hospital Support

League of Friends, Kent and Canterbury Hospital

The League of Friends is a charity providing support to patients, staff and visitors in the hospital.

• Telephone: 01227 864030 • Email: ekh-tr.leagueoffriends@nhs.net

Patient Experience Team (formerly known as PALS)

PET helps to resolve any problems or concerns you may have. They listen to your views and experiences and alert hospital staff if any changes need to be made to services.

The Team provides patients with information about local health services such as GP services.

You are welcome to come to one of the offices in person; they are usually manned from 10:00am to 4:00pm, Monday to Friday, or telephone at any time. A messaging service is available and you will be called back within 24 hours or, the following Monday if your message is left at the weekend.

First Floor, Trust Offices Kent and Canterbury Hospital

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Ethelbert Road Canterbury CT1 3NG

• Telephone: 01227 783145 • Email: ekh-tr.patientexperienceteam@nhs.net

Wheelchair Services

Canterbury Area Office Wheelchair Assessment Service Trust Headquarters St Martin’s Hospital Canterbury CT1 1AZ

• Telephone: 0300 7900128 • Fax: 0300 7900129

Folkestone Area Office East Kent Community NHS Trust Royal Victoria Hospital Radnor Park Avenue CT19 5BN

• Telephone: 01303 850 378 • Fax: 01326 311 633

Information for carersNational carers organisations provide information to support carers:

Princess Royal Trust for Carers www.carers.org.uk

Carers Direct Telephone if you need help with your caring role and want to talk to someone about what options are available to you. The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm at weekends. Calls from UK landlines and Vodaphone, T-Mobile and O2 mobile phone networks are free.

• Telephone: 0300 123 1053• Web: www.nhs.ukcarersdirect

Carers UK General enquiries, Monday to Friday 9.00am to 5.00pm.

• Telephone: 0808 808 7717• Web: www.carersuk.org/Home • Email: adviceline@carersuk.org

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Carers support groups

Ashford, Folkestone and ShepwayNorman HouseBeaver Business ParkBeaver RoadAshfordKent TN23 7SH

• Telephone: 01233 664393 • Email: admin@carers-ashford.org.uk• Web: www.carers-ashford.org.uk

A young carers service is also provided.

Swale and Canterbury CarersSuite 9, Bank HouseBroadway SheernessKent ME12 1TW

• Telephone: 01795 583440

Carers Support, Dover District and Thanet80 Middle StreetDeal CT14 6HL

• Telephone: 01304 364637 (Monday to Friday 9.00am to 5.00pm)

Crossroads Association – Now merged with Carers Trust

The Relatives and Residents Association Providing help and advice for people in long term care (long-stay hospitals, residential and nursing homes) and their families.

The Ivories, 6 -18 Northampton StreetLondon N1 2HY

• Telephone: 020 7359 8148• Fax: 020 7226 6603• Advice line: 020 7359 8136 (Monday to Friday 9:30am to 4:30pm)• Email: info@relres.org• Web: www.relres.org

The Stroke Association

• Telephone: 0303 303 3100 (calls at local rates Monday to Friday 9.00am to 5.00pm)• Email: info@stroke.org.uk • Web: www.stroke.org.uk

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Family and Carer Stroke Support - Sustain

Jacqui White (Canterbury)Family and Carer Support Co-ordinatorSustainKent and Canterbury HospitalEthelbert RoadCanterbury CT1 3NG

• Telephone: 01227 868 601 or 07940 481554• Email: Jacqui.white@stroke.org.uk

Margaret Swift (Thanet, Aylesham, Ash, Wingham)Family and Carer Support Co-ordinatorSustain

• Telephone: 01227 783 023 or 07799436059• Email: Margaret.swift@stroke.org.uk

Margaret Willson (Ashford and South Kent Coastal CCG)Family and Carer Support Co-ordinatorKingsnorth Industrial EstateAshfordKent TN23 6JS

• Telephone: 01233 626 262 or 07799 436060• Email: margaret.willson@stroke.org.uk

Carers Emergency Card Scheme Carers can register for a free card which, in the event of an emergency [for example sudden illness or accident] will alert others to their caring role. The card has a 24 hour call centre number to ring and an unique identification number which will enable the call centre to activate a pre-arranged care plan. To find out more or to register contact Maidstone Carers Project

• Telephone: 01622 685276 • Web: www.kentcarersemergencycard.org.uk

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Social support

Age UK (formerly known as Age Concern)

Offers advice on:

• Money matters

• Health and wellbeing

• Travel and lifestyle

• Home and care

• Working and learning

• Products and services.

• Freephone: 0800 169 6565

• Web: www.ageuk.org.uk

Canterbury office

The Centre, Castle Row Canterbury CT1 2QY

• Telephone: 01227 462368

Dover office

Riverside Centre, Maison Dieu Road Dover CT16 1RL

• Telephone: 01304 207268

Folkestone office

65 Shaftesbury Avenue Cheriton Folkestone CT19 4NS

• Telephone: 01303 279031

Ashford office

St Johns Lane Ashford TN23 1QD

• Telephone: 01233 668765

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Community Peer Support Spinal Injuries Association

For people with spinal cord injuries.

Community Peer Support Service, Greater London contact Simon Brierley

• Telephone: 07817 758144

• Email: s.brierley@spinal.co.uk

Headway

The aim of Headway is to promote understanding of all aspects of brain injury and to provide information, support and services to people with a brain injury, their families and carers.

Headway East Kent 25 High Street Herne Bay CT6 5LJ

• Telephone Linda Kerley: 01227 370442

Headway Canterbury Headway House Kent and Canterbury Hospital Ethelbert Rd Canterbury CT1 3NG

• Day Centre Manager: Sue Goonery • Telephone: 01227 864 118 • Email: headwayek.canterbury@btconnect.com

Headway Ashford Day Centre Headway House, Wotton Road Kingsnorth Industrial Estate Ashford Kent TN23 6JS

• Telephone: 01233 663881 (24 hour answerphone) • Contact: Sharon Todman, Facilitator or Naomi Jackman Assistant Facilitator • Email: ashfordheadway@talktalkbusiness.net

Headway Folkestone Day Centre Headway House 125 Pleydell Gardens Folkestone Kent CT20 2DN

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• Telephone: 01303 850881 (24 hour answerphone) • Contact: Liz Hatfield, Facilitator or Paula McCormack, Facilitators • Email: support@headwayfolkestone.fsnet.co.uk

Headway Thanet Day Centre Headway House Forresters Hall Meeting Street Ramsgate CT11 9RT

• Contact: Coralie Harding Facilitator, Diane Gate-Ide Facilitator, Paul Marchant Support Facilitator • Telephone: 01843 446 454 (24 hour answerphone) • Email: headwayek.thanet@hotmail.co.uk

Headway Dover Day Centre Headway House The Ark Christian Centre Noah’s Ark Road Dover Kent CT17 0DD

• Contact: Janie Juggins • Telephone: 01304 208616 (24 hour answerphone) • Email: headwayek.dover@hotmail.co.uk

Transport

Driver Vehicle Licensing Agency (DVLA) Drivers Medical Group DVLA Swansea SA99 1TU

• Fax: 0845 850 0095 • Email: eftd@dvla.gsi.gov.uk

Driving Assessment and Advice Centre

South East Driveability Preston Hall Aylesford Kent ME20 7NJ

• Telephone: 01622 795719 • Fax: 01622 795720 • Email: Julie.chatburn@nhs.net

Satellite Centre at Strode Park, Herne Bay, further information available on the telephone number above.

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Disabled bus pass

The scheme provides free off-peak travel on local bus services across Kent for older people and people with disabilities. It is coordinated by Kent County Council on behalf of the English National Concessionary Travel Scheme (ENCTS).

• Telephone: 0300 418 383 • Email: buspass@kent.gov.uk • Web: www.kent.gov.uk/buspass

Disabled Motoring UK

Disabled Motoring UK is the only campaigning charity in the UK that represents the interests of Blue Badge holders and disabled motorists at a national level.

National Headquarters Ashwellthorpe Norwich NR16 1EX

• Telephone: 01508 489449 • Email: info@disabledmotoring.org

Blue Badge Parking Permit

Applications via Kent County Council.

• Telephone: 0300 416 262

Ashford Borough Council

Civic Centre Tannery Lane Ashford TN23 1PL

• Telephone: 01233 331111 • Web: www.ashford.gov.uk

Canterbury City Council

Military Road Canterbury CT1 1YW

• Telephone: 01227 862000 • Web: www.canterbury.gov.uk

Canterbury and Herne Bay Volunteer Bureau

Whitstable Volunteer Centre

• Telephone: Main Office 01227 772248 (Monday to Friday 10.00am to 12.30pm)

Car Scheme 01227 264 743

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Disabled Persons Railcard

This is a national railcard that entitles a disabled person to travel at a reduced rate.

• Telephone: 0845 6050 525

Southeastern Trains

Assisted travel arrangements for disabled people.

• Telephone: 080052 or freephone 0800 6920792

Motability

A scheme that enables people in receipt of higher mobility component of Disability Living Allowance or War Pensioners’ Mobility Supplement to purchase or hire, new or used cars. Carer can be the driver. Can also be used to buy motorised wheelchairs or scooters.

• Telephone: 0845 456 4566

Subsidised transport services

For wheelchair users in the Canterbury/Whitstable area.

Maidstone (Central Office) Kent Karrier / Dial a Ride

• Telephone: 0300 335712

Canterbury Area, Kent Karrier / Dial a Ride

• Telephone: 0300 335712 for an application form

Volunteer Centre Transport Ashford

• Telephone: 0300 365 50045 (09.30 – 12.30 pm Monday to Friday answerphone service only outside these hours)

Volunteer Bureau Transport Shepway

• Telephone: 01303 253339

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This leaflet has been produced by: Dr Melanie George, Principal Clinical NeuropsychologistKent Clinical Neuropsychology Service in Partnership with East Kent Neuro Rehabilitation Unit, Kent and Canterbury Hospital.

Complaints and Compliments

If you wish to comment on this leaflet call 01732 520441 or Email communications@kmpt.nhs.uk

You may have some concerns about your care and treatment, but feel unable to speak to our staff providing your care. You may just want some information about local health services. You can contact the confiden-tial KMPT Patient Advice and Liaison Service (PALS) or the East Kent Hospitals Patient Experience Team (PET). Both teams are available to help you with any health difficulties you may have.

The KMPT PALS Team can be contacted by calling free:

• Telephone: 0800 587 6757 (West Kent and Medway)• Telephone: 0800 783 9972 (East Kent)• Email: patientexperience@kmpt.nhs.uk

East Kent Hospitals Patient Experience TeamFirst Floor, Trust OfficesKent and Canterbury HospitalEthelbert RoadCanterbury CT1 3NG

• Telephone: 01227 783145• Email: ekh-tr.patientexperienceteam@nhs.net

If you are unhappy with the outcome of your complaint you can contact the Care Quality Commission at www.cqc.org.uk

Publish Date: August 2014 Ref No.172 This leaflet will be reviewed no more than 2 years after issue