Community Development Toolkit - Community Development Toolkit. The Community Development Project is

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  • Ottawa Public Library

    Community Development Toolkit

    The Community Development Project is aimed at defining and implementing a new way of looking at community outreach activities throughout the Ottawa Public Library. It starts from the premise that we will engage with the community itself to help us define barriers to library service, identify solutions and work together to implement new initiatives.

    2016

  • Table of Contents

    INTRODUCTION ................................................................................................................................... 4 What is Community Development? .................................................................................................... 4 Building Block One - Branch Audits .................................................................................................... 7 Building Block Two - Community Mapping ......................................................................................... 7 Building Block Three - Community Conversations ............................................................................. 7

    Branch & Service Audits ................................................................................................................... 10 Staff ..................................................................................................................................................... 13

    Branch Audit – Physical Spaces ....................................................................................................... 13 Branch Audit – Services - Modified Mystery Shopper (Instructions) ................................................. 14

    Public .................................................................................................................................................. 15 Branch Audit – Physical Spaces ....................................................................................................... 15 Branch Audit – Services - Modified Mystery Shopper non library users (Instructions) ..................... 17

    Community Mapping ......................................................................................................................... 21 Community Mapping ...................................................................................................................... 22 Introduction ....................................................................................................................................... 22 Example of a completed map ........................................................................................................... 24 Example of a list of outreach opportunities both existing and potential ............................................ 25

    Tools and techniques ........................................................................................................................ 26 Helpful hints .................................................................................................................................... 29

    Examples ............................................................................................................................................ 30 Example 1: Word document in table layout ...................................................................................... 30 Example 2: Word document in paragraph layout .............................................................................. 31

    Community Conversations ............................................................................................................... 32 Community Conversations ............................................................................................................... 33

    PART 1: Planning the Conversation ................................................................................................ 34 Step 1: Recruiting Conversation Participants ................................................................................... 34 Step 2: The Logistics ........................................................................................................................ 35 Step 3: Choosing a Conversation Leader and a Note-taker: ............................................................ 37

    PART 2: Hosting the Conversation .................................................................................................. 38 STEP 1: Setting up the Conversation ............................................................................................... 38 STEP 2: Asking the Questions ......................................................................................................... 38 Ask Exercise: .................................................................................................................................. 40

    PART 3: After the Conversation ....................................................................................................... 41

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  • APPENDIX A ....................................................................................................................................... 42 Branch Activities Analysis ................................................................................................................. 42

    APPENDIX B ....................................................................................................................................... 43 EXAMPLE OF SOCIAL MAPPING ................................................................................................... 43

    APPENDIX C ....................................................................................................................................... 44 Community Conversations: Note Taking Tool .................................................................................. 44

    APPENDIX D ....................................................................................................................................... 45 Community Conversation Ground Rules .......................................................................................... 45

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  • INTRODUCTION What is Community Development?

    • Community Development in a library context means connecting, consulting and working collaboratively with community members to understand the needs of the community and to inform the direction of library work and policies.

    The Community Development Project is aimed at defining and implementing a new way of looking at community outreach activities throughout the Ottawa Public Library. It starts from the premise that we will engage with the community itself to help us define barriers to library service, identify solutions and work together to implement new initiatives.

    This toolkit draws heavily on work that has already been done on Community Development in Public Libraries in Canada, Britain and the United States.

    This project is based on best practices garnered from current public library projects and reports including:

    • The Working Together project – A federally funded project to implement a community- led approach to public library service at four Canadian libraries: Vancouver, Regina, Toronto and Halifax. Vancouver Public Library initiated The Working Together project in 2004, using a community development approach to expand ways for libraries to work with low-income communities. Funding for this demonstration project was provided by the Human Resources and Social Development Canada over three years, and then extended to four. Led by Vancouver Public Library, the project included Halifax Public Libraries, Toronto Public Library and Regina Public Library. The main objective of this project was “to use a community development approach to build relationships and partnerships with community, individuals and groups so that the Library could better understand what they wanted and needed from the institution. The hoped for result was a service philosophy for library services that emphasized community consultation, collaboration and a willingness to change in order to meet community needs.”

    http://www.librariesincommunities.ca/resources/Community-Led_Libraries_Toolkit.pdf

    • Edmonton Public Libraries’ Community Led Service Philosophy Toolkit. Edmonton Public library has drawn from the Working Together experience to create a Community – Led Service Philosophy Toolkit that aims at finding and reducing barriers to service rather than focusing all efforts on serving socially-excluded communities

    http://www2.epl.ca/public-files/community-led/CommunityLedServicePhilosophyToolkit.pdf

    • The American Library Association’s work on community engagement led by the Harwood Institute for Public Innovation called Libraries Transforming Communities

    http://www.ala.org/transforminglibraries/libraries-transforming-communities

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    http://www.librariesincommunities.ca/resources/Community-Led_Libraries_Toolkit.pdf http://www2.epl.ca/public-files/community-led/CommunityLedServicePhilosophyToolkit.pdf http://www.ala.org/transforminglibraries/libraries-transforming-communities

  • The focus of this toolkit is on working with the community to find out what barriers exist to using library services and how we can mitigate/correct/ break down these barriers.

    This toolkit is to help branches and services develop a particular kind of community engagement, where the library works collaboratively with community members so that we can understand the needs of the community, and use this understanding