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About Us
Our Vision: Associates: Preserve our company as the best place to work, so that our multicultural staff
can thrive professionally and thus always perform their best.
Customers: To offer an innovative high-quality service that exceeds all expectations.
Partners: To continually consolidate our network of honest and successful partners.
Revenue: To maximize the investment of our shareholders & help them gain good dividends.
Planet: By means of our hard work instill in others the responsible management of resources.
Our Mission: To serve our customers supported on international certifications ISO 9001 and ADMC, thus ensuring
100% satisfaction to groups, conventions, incentives and special events customers. We create
memorable experiences that leave a lasting impression on attendees visiting each and every one of
the destinations in which we operate.
Our Objective: Always aim for 100 % overall customer satisfaction.
Dear reader,
This month’s issue is about Cuba. This island country is unlike anywhere else you’ve
visited. It’s a place that provokes strong emotions due to its rich, vast culture. Cuba is
unique and we invite you to discover why. Here, you feel like you’ve stepped back in time
with the classic cars from the 50’s, colonial buildings, and long lasting traditions.
Havana is colorful, vibrant, and gorgeous; a very inviting place to retreat and leave behind
the hustle and bustle of the big cities. In Cuba you really do hear music everywhere, with
the sounds of live bands emerging from many bars and restaurants. The landscape is lush
and green; the beaches are simply gorgeous and inviting to relax and smell the roses, so
to speak. Please read on and fall in love with our new destination. Our times are changing
and Cuba too is changing for good. Be an eye witness of this momentous transition before
it changes forever. We are here to serve you.
Sincerely,
Jose-Manuel (Manolo) GARCIA, CIS
President
Message From Headquarters
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Visionary, Founder, & Master Coach
President
General Comptroller
Corporate Marketing and Business Director
Corporate Quality Director
Electronic Publishing
Content and Editing
Managing Director —MyDay Travel
Corporate Headquarters:
Year 9 Vol. 1, Issue 112
Jose-Manuel GARCIA, CDS [email protected] Jose-Manuel (Manolo) GARCIA, CIS [email protected] Trinidad SANCHEZ [email protected] Francisco BAEZA [email protected] Julia ORTIZ [email protected] Alejandro PECH [email protected] Omar GALLEGOS [email protected] Jorge OROZCO, DMCP [email protected] Av. Acanceh 1-01, SM 15 Cancun, Q. Roo, 77500 Mex. Ph. +52 (998) 287-1700 www.ividmc.travel
Contents: Page
Cover Subject
Cuba
FAM Trip Experience
4-7
Brazil Olympics June 2016 8
MyDay Travel—Moscow, Russia 9
Grand Hyatt Playa del Carmen
Special Group Rates 2016
10
Advertise with CommuniQuest 11
The Customer’s Always Right 11
Let’s Cook—Mojito Time 12
Dr. Travel’s
Travel Tip: Hey, Look Me Over!
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© Copyright 2016. All Rights Reserved.
Destination Offices:
Mexico Caribbean Central America South America
IVI DMC² Cancun & Riviera Maya Raquel MIJARES, CIS Marketing, Business & Planning Director [email protected]
IVI DMC² Dominican Republic Genaro ALMONTE, CIS Regional Managing Director [email protected]
IVI DMC² Guatemala, Belize, El Salvador, & Honduras Jorge LAZO Regional Managing Director [email protected]
IVI DMC² Colombia Carolina CALDERON Regional Managing Director [email protected]
IVI DMC² Mexico City, Central Mexico, Puerto Vallarta, & Riviera Nayarit Jaime NELO Destination Managing Director [email protected]
IVI DMC² Cuba Alejandro DEBASA Regional Managing Director [email protected]
IVI DMC² Costa Rica Sonia VARGAS Destination Manager [email protected]
IVI DMC² Brazil & Argentina Andrea MAJELA Regional Managing Director [email protected]
IVI DMC² Los Cabos Mario FOSTER Destination Managing Director [email protected]
IVI DMC² Panama Ligia VARGAS Regional Managing Director [email protected]
IVI DMC² Chile Kenneth WELCH Regional Managing Director [email protected]
Follow us on...
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January 2016
CUBA FAM Trip Experience
Cover Topic:
Interview with Corporate Marketing and Business Director, Francisco Baeza and Regional Managing Director, Dominican Republic, Genaro Almonte, CIS.
After a visit with a full schedule, do you find Cuba different since its resuming relations
with the U.S.? If so, in what sense?
FB: It was my first time to Cuba, and I found the cultural part of La Havana really interesting. It is
a city full of history. I sensed too, that for Cubans, safety is a main concern and they surely make
you feel safe.
GA: I can not compare Cuba today as it was since this is my first visit to the Island but I
can say the this is a very interesting destination. It seems they got on the train to make
improvements. The Colonial part it is amazing and the improvements they are making in that area
will definitely make it the perfect cultural and beach destination
In your opinion, how important is it for IVI DMC² to have opened operations in this
Caribbean country?
FB: A lot, it is our baby jewel now.
GA: As the leading DMC in Latin America and the Caribbean, we keep growing and adding
new values for our customers. Being Cuba the second destination in a Caribbean Island for our
company, it comes to complement the array of options we already have.
Cuba FAM Trip
In recent days, top IVI DMC² executives and distinguished customers went on a Fam Trip to Cuba in
order to asses how this emerging destination is evolving in the M&E industry. CQ asked them a few
questions regarding their impressions on this transcendental visit and how Cuba is becoming a great
contender in the DMC arena. Here is their input.
A Supplier’s Perspective
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Cuba FAM Trip
January 2016
Where do you see Cuba positioned in
a few years from now?
FB: It will be a boom for U.S. tourists to
be able to visit the island without
restrictions and having U.S. hotel chains.
It will be a top Caribbean destination in 5
to 10 years from now. Cubans will have
to enhance services and infrastructure
as in all the Caribbean islands.
GA: It is hard to predict the future
specially in an industry like ours, but if
Is Cuba ready for incentive groups?
What can they expect?
FB: Cuba has always been ready. It is a
unique experience for travelers looking
for something outside the box. Do not
expect U.S. standards though, they
should come with time.
GA: I would say yes, at this very
moment for small and medium size
groups, but definitely yes.
the island keeps on the same track and the opening with the USA is made official for
all travelers, I see Cuba within 5 to 10 years from now competing very strongly with
destinations like Cancun, Riviera Maya and the Dominican Republic.
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Cuba FAM Trip
Cover Topic (Continued…)
(Larry DiNorscio, AIMIA Vice President &
Daryl Goodwin, Owner of Goodwin Incentive Consultants, Inc.)
How would you describe your experience in Cuba in
three words?
LD: Amazing, interesting , fun.
DG: Unique, historical, and transitional.
How did your perspective change after your last FAM
Trip to Cuba?
LD: Completely amazing experience, wonderful destination.
DG: My perspective did not change. My concerns were
confirmed that the infrastructure, society, and lack of
technical services may not be ready for large groups. I do
believe Cuba has great potential. What made you think about Cuba?
LD: A new incentive destination, paired with Mexico.
DG: Clients who have and interest and the idea to
package Cuba with other Caribbean or Mexican
destinations for group travel programs.
In your opinion, how does Cuba compare vs. other
international destinations?
LD: It would be very interesting for American incentive
groups who have traveled extensively.
DG: Cuba is far less technically advanced, impoverished
and lacking in upscale properties. However, Cuba does
present a potential opportunity for groups who are
interested in the history and changes taking place.
A Customer’s Perspective:
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January 2016 Cuba FAM Trip
How soon are you considering to bring a program to Cuba?
LD: I will be recommending it to selected clients as their programs renew…One issue is group size, it
seems no more than 50 people would work.
DG: In 2017, for a small group of 40.
What was your overall experience at the hosting hotels?
LD: I thought our hotel was fine, clean, comfortable, internet was an issue.
DG: Good, not great. Location was great, services were good and the room product is satisfactory.
Is Cuba ready for U.S. incentive programs?
LD: Yes, however we would need to be flexible in
a lot of areas, hotel, price transparency,
itinerary etc.
DG: Not sure. I am reluctant to offer to groups
who are not prepared for minimal services. I do
believe Cuba will be a great future destination.
The questions is where and when does Cuba start
with mass transition and how patient will U.S.
groups be to wait to visit? The issues in Cuba are
not overnight fixes. But, they are fixable.
What do you think about not having
U.S. hotel chains?
LD: No problem.
DG: No problem. However, I suspect
that will change.
How do you rate the service?
LD: Very good.
DG: Satisfactory. If Cuba will be
competitive with other Caribbean
destinations, the service must improve.
How do you rate the food?
LD: Excellent!
DG: Satisfactory to good. General suggestions:
DG: I am very interested and I
believe, given the right
political environment, Cuba is
in a position to attract large
groups. Improve Wi-Fi, clean
up housing issues, train
service staff to be competitive
with other Caribbean and
European destinations, and be
honest with expectations for
changes and timing for
improvements.
Contact information:
Larry DiNorscio [email protected]
Daryl Goodwin [email protected]
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The summer Olympics will be held in Brazil in
PLAN YOUR GROUP IN ADVANCE!
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Moscow is the capital and the most crowded city in Russia. The city is a very important politic,
economic, cultural and scientific center of the country and the continent. In Moscow, different
architectonic styles, from renaissance to baroque and modern buildings blend together.
In downtown Moscow, there are many prerevolutionary buildings that were built by the end of
the 19th century and the beginning of the 20th century, before the revolution in 1917. Standing
out as well, are the buildings from the Stalinist period, which style was created between 1930
and 1950. These constructions are commonly found in the main streets and avenues in the
city, like Tverskaya street, and Kutúzovski, Léninski, and Leningradski avenues.
The Red Square (this name is not from the color of the material it is surrounded by, nor in
reference to the red color of communism) comes from the Russian word Красная1 (Krásnaya),
that means “red”, but in the old Russian meant “pretty”, meaning pretty square.
Did you know?
Canada is almost 30% bigger than Australia
Canada owns the biggest coast line in the world: 202,080 km
Adding salt and pepper to the food may be considered rude in Switzerland
A third of all airports around the world are located in the U.S.A.
Moscow, Russia
January 2016
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For further information on the
fine hotels, deals, activities,
and group packages mentioned
in this magazine, please
contact Francisco BAEZA:
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For further information on the
fine hotels, deals, activities,
and group packages mentioned
in this magazine, please
contact Francisco BAEZA:
IVI DMC²
World Headquarters:
Ave. Acanceh #1-01, SM 15
Cancun, Quintana Roo, Mx
Phone: +52 (998) 287-1700
Email: [email protected]
Serving the meetings, incentives, conferences, and exhibitions industry since 1986.
Find us in over 40 destinations throughout: Mexico Cuba Dominican Republic Belize Guatemala El Salvador Honduras Costa Rica Panama Colombia Brazil Argentina Chile Coming soon...Peru!
The Customer is Always Right
I am writing to express my deepest thanks for IVI DMC2‘s help in
organizing and managing NTS Sales Incentive 2016 in Cancun.
Mariana, from our initial introductions in the planning stages, you
were so thorough and informative in providing all of the suggestions
to me for the program and your proposal had all of the information I
required. I have never organized an event in Mexico before so I
found this incredibly useful and prevented me from having to come
back and ask you for further information - meaning I could plan the
trip a lot quicker and smoother and was not worried at all.
January 2016
Advertise in CommuniQuest Magazine
Advertising and promotional opportunities are now available in
CommuniQuest magazine. Sponsorship placement opportunities
are limited and are reserved on a “first come, first served” basis.
We invite you to advertise in our vastly distributed magazine which
is already available to over ten thousand avid readers. These
readers are dedicated members, stakeholders, and fine suppliers.
The magazine is an inviting 'cover to cover' read, ensuring an
eye-catching and successful advertising.
Click here to receive more information.
Nicole Unsworth
Event Manager
Capita Travel and Events
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LET’S COOK!
Fun Fact
Ernest Hemingway’s two favorite
drinks were daiquiris & mojitos.
Come see his signed quote: “My
mojito in the Bodeguita del Medio
and my daiquiri in the Floridita.”
Preparation:
In a large glass add the mint leaves, sugar, and 3 lime wedges.
Gently crush with a muddler to release the lime juice and mint oils.
Pour in the ice cubes. Add the white rum and the 3 drops of
Angostura. Top off each glass with the club soda. Lightly stir, garnish
with the last lime wedge, and enjoy!
Ingredients:
1 shot glass of white rum
Lime wedges
(cut into quarters)
3 tsp sugar
10 peppermint leaves
1 cup of ice cubes
3 drops of Angostura rum
1/2 cup club soda
Mojito Time
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THANK YOU FOR READING
James Feldman, (a.k.a. Doctor Travel) is a Certified Facilitator and internationally recognized
professional motivator, author, television host, and radio personality. His company Incentive
Travelers Cheque Int’l provides individual and group incentive travel awards for many Fortune 500
companies. His book “Doctor’s Travel Cure For The Common Trip” is an entertaining and
invaluable travel guide whose purpose is not to tell you where to go, but rather to help you get
ready for the adventure. CommuniQuest is pleased to share some of Mr. Feldman’s travel wisdom
with our readers, who from time to time must deal with lines, cancellations, lost luggage, and a
person in the adjacent seat making extensive use of the air sickness bag.
Reprinted by permission from the Author: [email protected]
Like life in general, the M&I Industry seems to move at the speed of
light. As a committed B2B partner, we aim to help you keep up with the
latest industry news and opportunities. CommuniQuest magazine is a
valuable tool that brings you the timely information and analysis that you
need, with a lair for what's hot, relevant, and interesting. I wish you the
best of success in your quest, whatever it may be.
Airports are confusing places, especially if you
have never been in a particular one before. In
addition to the overwhelming size of some
airports, which make gate connections
mammoth treks, changing in flight numbers,
departure times, and gates also add to the
confusion. The best insurance against airport
January 2016
Jose-Manuel GARCIA, CDS Visionary, Founder, & Master Coach
IVI DMC²
Travel Tip: Hey, Look Me Over!
foull-ups is to check and double check all aspects of your flight. All the airlines’ in-flight magazines
have diagrams of the major airports they use frequently. Keep a copy in your briefcase for future trips.
Check an recheck the departure board before heading for your flight
Examine your ticket immediately after checking in for each leg of your journey. Sometimes
agents accidentally take two flight coupons instead of one.
Check your ticket for your mileage number. It should be on your ticket stub. If your mileage
number is there, getting mileage credit for your flight will be easier. If it isn’t there, make sure
it’s recorded when you check in. (Taken from page 126)
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