Communications – What , Why and How ?

“The single biggest problem with communication is the

illusion that it has taken place.”

George Bernard Shaw

What is Communication ?

Dimensions

Efficient communications provide only the information that is needed whereas effective communications ensure the timeliness and the format of the communications

What is required , then ?

Efficient and Effective communication

"The difference between the right word and the almost right word is the difference between lightning and the lightning bug.“

Plan !!

No clear perception Noise Obstacles Different Level of understanding

Why Communication is tough?

The audience is shown a Photograph of a famous personality. The Lead needs to find out the name of the person by asking questions. The answers however should be ‘YES’ or ‘NO’

Role

Model

method

N(N-1)/2

No. of Channels

Q-1

Q-2

Q-3

Q-4