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ENHANCING EFFICIENCY IN TAX ADMINISTRATION
COMMUNICATION STRATEGIESIN TAX REFORM
Mrs. AAN ALMAIDAH ANWAR
Deputy Director for Tax Dissemination
+62 816-1987-275
Directorate-General of Taxes
1
Eshtablishment of LTO
2002Eshtablishment of
MTO and STO
2008
DGT TAX REFORM Capacity ofHuman Resource
IT Infrastructure
IMPROVEMENT
TAXPAYERS SATISFACTION SURVEY
Based on Taxpayers Satisfaction Survey in 2015, the index score is
3.16 (scale 4)
Information Material & Dissemination
Human ReSources
TAXPAYERS RESPONSE
Based on various surveys and research from the tax dissemination or services provided to thetaxpayers as well as the law enforcement activities such tax audit and tax collection.
TAX
DISSEMINATION
SERVICES AT
TAX OFFICE
LAW
ENFORCEMENT
Surveys &
Research
Electronic
BILLING SYSTEM
Electronic
REGISTRATION
Electronic
TAX RETURNElectronic
TAX FILING
Electronic
TAX INVOICETax Payment Electronic
System that facilitate taxpayers to paying taxes
easier, faster, and more accurate
applications system based on hardware and software that is
connected by a data communication device that is used
to manage the registration process of Taxpayers
Electronic
VAT REFUND
the application made by the Directorate General of Taxes
for use by the taxpayer to ease of made and deliver Tax Return
Tax Return reporting system using internet facilities to provide convenience for Taxpayer to made an deliver Tax Return (easier, faster, and cheaper)
Tax Invoice that made through an application or electronic system provided by the Directorate General of Taxes
VAT Refund is a facility given by the Indonesian Government which allows tourists to claim back VAT on goods purchased in any store registered as a "VAT Refund for tourist" participant
Electronic
TAX SERVICESOf Directorate General of Taxes
Electronic
TAX SERVICESOf Directorate General of Taxes
https://djponline.pajak.go.id/
DGT provide online "one stop tax service" called
DJP ONLINE that contain all of electronic
service provided by DGT, such as e-registration, e-billing, e-filing, and e-tax invoice (e-faktur)
PROVIDE COMFORT TO SERVE
STANDARDIZATION OF
FRONT OFFICE LAYOUT
STANDARDIZATION OF
FRONTLINER SERVICES
Standardization of front-office interface (layout)and facilities. There are
26 standard of
facilities in front-office
Standardization of service
provided by frontliner in
integrated service office, such
as time service and schedule
of officer duty
Mobile
TAX UNITto reach taxpayer
2015Piloting MTU in Ketapang Micro Tax Office, West Kalimantan.
Mobile Tax Unit is aimed to provide tax
services and dissemination for public and taxpayer incarrying out their tax compliance.
2016Piloting MTU in 10 Tax Offices in Jakarta, MalukuUtara, Kalimantan Barat, Kalimantan Selatan dan Papua
Public Complaint About Taxation Problem
Receiption of Periodic Tax Return and Annual Tax Return
Reprints Taxpayer Idenctification Number
Registration of TIN through e-registration
Tax CounselingProvide Tax Dissemination Tools and Materials
MOBILE TAX UNIT ACTIVITIES
Tax Corner is a Tax Counseling and Services Media for taxpayersand public to meet their taxation obligations that are placed instrategic places.
Tax Corner has Standard Display to increase public recognition of theidentity of DGT.
TAX CORNER
Provide Tax Dissemination Tools and Materials
Tax information Dissemination and Counseling
Registration of Individual Taxpayer
Tax Return Receiption
TAX CORNER SERVICES
DIRECT
TAX EDUCATION HELPDESKDGT employee assigned to provideconsultation in Intgrated Service Office ofTax Office
TAX CLASSESDGT Program to provide education fortaxpayer that regularly helded every 1st and2nd week
KLIP DJPKLIP DJP, a call center in DGT that has phonenumber 1500200, provide taxation information andreceiption complaining about the quality oftaxation service
DIRECT DISSEMINATIONDGT provide tax information disseminationby workshop, tax gathering, technicalsupport, and seminar
ACCOUNTREPRESENTATIVESDGT employee in charge of providingconsultation and fostering particulartaxpayer in carrying out their taxationobligations
FOCUSDISSEMINATION on prominent people (public figures) considering the local wisdom when conducting the
dissemination inclusion of tax awareness in the national higher
education curriculum
Indirect
TAX EDUCATION
DGT WEBSITEDGT website provide a lot of information abouttaxation information that divided by taxpayersegmentation
PUBLIC SERVICE ANNOUNCEMENTDGT provide short film to inform new or existing program or policy
OUTDOOR ADVERTISEMENTDGT placed outdoor advertisement for remindngtaxpayers about new or existing program orpolicy and gain awareness about taxation
TALKSHOWDGT Talkshow is helded in TV and radio byinteractive discussion to provide taxationinformation and remembering taxpayer abouttheir taxation obligation
ADVERTORIALProvide education by advertisement in the formof editorial content in online media, mass media,tv, and radio
PRINTED PUBLICATIONADVERTISINGDGT also placed advertisement in mass media toinform new or existing program or policy and gainawareness about taxation
ENHANCING EFFICIENCY IN TAX ADMINISTRATION
Mrs. AAN ALMAIDAH ANWAR
Deputy Director for Tax Dissemination
+62 816-1987-275
Directorate-General of Taxes
13