Communication skills

Presented to: Inst. Dana Adas

Prepared by : Motasem qamhia

OutlineWhy do we need communication

skills?Communication structure.Types of communication.How to be an active listener?Speaking skills.

See a need, fill the need…

Communication Goals

Employers ranked these applied skills “most important.”

2 & 4-Year College Grads

•Work Ethic 83%

•Teamwork 83%

•Oral Communications 82%

•Problem Solving 73%

•Written Communication 72%

High School Grads

•Work Ethic 80%

•Teamwork 75%

•Oral Communication 70%

•Ethics 63%

•Problem Solving 57%

The communication process

Types of communication

Listening and speaking are used a lot,…

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

…,But not taught enough

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

Amount taught

Hearing VS. Listening Hearing – Physical process, natural,

passive.

Listening – Physical as well as mental process, active ,learned process, a skill.

Be an active listener

Set the stage.

Ensure mutual understanding.

Understand body language.

Suspend judgment.

Useful speaking techniques Know what you want to say.Think before you talk.Control fear.Believe in your message.Repeat major points.Find out what your listener

wants.

Other important skills to considerInitiative.Reasoning.Teamwork.Self-presentation.

Thanks for listening