Communication Skills

Communication Skills

Research shows, communication is…

body language55%

words7%

style38%

Commuication Skills

What is Communication?

See the difference in what the girl is trying to convey and what the class is

understanding = Miscommunication

www.firstpersonality.com

Why is Communication

Important?

• to express our emotions• achieve joint understanding• to get things done• to pass on and obtain information• to reach decisions• develop relationships


Why Communicate ?

Type of Communications

Verbal

Monolog

Dialog

Debate

Non Verbal

Body Language

Facial Expression

Eye contact

Written

Material

Formal Language

Demonstrate empathy

Types of Communication

One-way communication

Two-way communication

One to many

Components of Communication

•Verbal Communication

•Vocal communication

•Non-verbal communication

Types & Methods

Television, Newspaper, Magazines, Internet…

Multimedia

Photographs, Paintings, Videos, Film…

Visuals

Facial expressions, Actions, Voice Tone, Silence, Stance…

Gestures

Conversations, Interviews, Phone Calls, Requests…

Spoken

Letters, Memos, Reports…Written


Communication : The Flow

Sender ReceiverMessage

Feedback

Channel

Perception

DeliveryFormulating

Response

Understanding


Barriers to Effective Communication…

Process Barriers

• Wrong Channel/Medium

• Irrelevant Information loading

• Lack of Response or Feedback

• Inappropriate Questions



• Noise• Inappropriate medium• Assumptions/Misconceptions• Emotions• Language differences• Poor listening skills• Lack of attention


Say to yourself, “I will get a Response”

Come up with a topic for discussion everyday

Start improving your pronunciation

Develop a habit of reading – start with the English newspaper / Comics

Understand first, then communicate

Don’t be afraid of asking questions


Overcoming the Barriers

Ways to Improve Communication-Body Language

• Keep appropriate distance• Touch only when appropriate• Take care of your appearance• Be aware - people may give false cues • Maintain eye contact• Smile genuinely

7c’s Of Communication

CLEAR

COMPLETE

CORRECT

CONCISE

COURTEOUS

CONCRETE

CONSIDERATE


Ways to Improve Communication- Speaking

“A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.”

- French Proverb.



– Take initiative

– Be polite

– Be pleasant (smile, jokes)

– Be clear and concise (tone, accent, emphasis,

pronunciation)

– Cite negative opinions honestly, but in a positive manner

– Seek Feedback



– Write down in advance what you want to say and in

what order

– Smile

– Speak slowly

– Always be polite and friendly

– For long messages, follow a script

– Get confirmation

– Monitor your time


Ways to Improve Communication- Phone

• Message Tone – Pleasantries – NO WRITING IN ALL CAPS – Avoid Excess Punctuation

• Check Spelling • Check Grammar• Check Emoticons

Ways to Improve Communication- Emails

“KISS” (KEEP-IT-SIMPLE-STUPID!) Be kind to others’ eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at


Ways to Improve Communication- Writing Skills

• Visualize the reader when you are writing

• Don’t write unbroken paragraphs

• Use numbered paragraphs to make cross-

referencing easier

• Punctuation plays the role of body language in

writing

Communication SkillsWays to Improve Communication

Writing Skills

– Avoid distractions– Do not interrupt unnecessarily– Be active (show interest)– Repeat what you’ve heard– Control your mind.


Listening

– Research (find out facts & figures)– Prepare (Introduce, Discuss, Conclude)– Practice– Be confident– Be Interesting– Use props. Be active!– Be a Performer


Public Speaking

Benefits of effective communication

• Quicker problem solving• Better decision making• Steady work flow• Strong business relations• Better professional image

Essentials of communication (Don’ts)

Don’t instantly react to something in anger.

Don’t use technical terms & terminologies not understood by majority of people. If you are using technical terms explain them in simple language.

Don’t speak too fast or too slow.

Don’t speak in inaudible surroundings, as you won’t be heard

Essentials of communication(Don’ts)

Do not assume that every body understands you, ask questions to confirm learning.

While listening do not glance here and there or engage in some other work as it might distract the speaker, and this is a disrespect to him.

Do not interrupt the speaker.

Do not jump to the conclusion that you have understood every thing ask questions.

The Social NetworkYour growth in the profession depends on your networking skills

Be smart and witty.

Post things which other people can share

Don’t post photos or jokes that you will regret later

Don’t be childish and immature

Pay special attention to grammar and spelling

P ay attention to your grooming and dress appropriately to suit the occasion

Don’t keep sending friend requests. If someone does not accept do not contact them again

Work on remembering people’s names

Find your common ground (interests, life experiences, occupations…) and build upon it

[email protected]

• Brush up on your telephone etiquette.• Always be mindful of your language and manners.• Definitely, keep your drinking to the absolute minimum.• Don’t ever be dishonest about your intentions.• Refrain from dropping names. (`hawa mein baat karna’)• Curb your curiosity to pay too deeply into their business.• Don’t ever speak negative about other people or companies, however

tempting it might be.• Exchange business cards only with people who matter

• And finally, don’t forget to send thank-you and follow-up notes to acknowledgement anyone who was particularly helpful to you, spent considerable time on the phone or in person with you, or gave you a lead or referral (whether it worked out or not).

Professional Networking

Documents

Communication Skills