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COMMUNICATION RISK ASSESSMENT
How well is your communication style protecting you
from malpractice claims? (Consider asking your staff to complete this survey)
When I enter an examination or hospital room, I introduce myself and all staff members who are with me to each patient and to their family or friends in the room.
1-never 2-rarely 3-sometimes 4-often 5-always
I allow my patients to explain why they have come to see me without interrupting them for at least 60 seconds.
1-never 2-rarely 3-sometimes 4-often 5-always I ask my patients how their symptoms or conditions are affecting their lives.
1-never 2-rarely 3-sometimes 4-often 5-always I repeat what my patients have told me in order to assure that I have understood them correctly.
1-never 2-rarely 3-sometimes 4-often 5-always I inform my patients of the name of their condition and give a description of it.
1-never 2-rarely 3-sometimes 4-often 5-always I use visual aids (drawings, models, handouts) in explaining their condition to my patients.
1-never 2-rarely 3-sometimes 4-often 5-always I ask my patients for their opinion of any treatment plan I propose, and if there are factors that might make it difficult for them to follow the plan.
1-never 2-rarely 3-sometimes 4-often 5-always
Total score: ________________ If your total score is 28-35: Congratulations! You have excellent communication skills. Have you considered mentoring your colleagues? If your total score is 16-27: You have a good foundation in effective communication skills. Improvements will only help you to have more productive and satisfying relationships with your patients. If your total score is 15 or below: Your communication skills are putting you at increased risk of malpractice claims, independent of your clinical competence.
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