• Communication is the way information is sent and received

• Business success depends on clear and effective communications within and between organisations

• Easy to understand and free of jargon

• Sent by an approved method

• Sent to the right person

These depend on the sender making sure that the message is:

• Most commonly used method of communication for quick one-to-one discussions

• Connection available from various companies

• Telephone systems hold, transfer and divert calls

• Dial directory enquiries • Dial 153 international

numbers• Charge for this service

Directory Enquiries

• Dial 1471 to find out who called you• Telephone number can be with

held by person dialling

Call Return

• Displays the number of the person calling• Telephone number can be

withheld by person dialling

Caller Display

• Calls can be made from a public call box and charged against the owner’s bill

Charge Card

• The recipient pays• Calls are arranged through

operators• Additional charge for this

service

Transfer Charge(Call Collect)

• Messages Inbox

• Call Divert

• Internet Access

• Quick Dial

• Text Messages

• Security Access

• Phone Book

Features:

• A specialised type of e-mail

• A computer-linked system for recording, storing and forwarding telephone messages

• Messages are spoken and left in a voicemail box

• Is protected by a PIN number

• The system indicates when messages are waiting to be read

Problems:

• Callers can be kept waiting while trying to contact someone

• System is impersonal

• Some callers may not want to leave messages

• A Local Area Network (LAN) where computers are connected

• Allows internal communication totake place

• Data is exchanged without the need for Internet access

• In-house web pages can be used

• Communication is limited to internal use

• Communication with other branches may not be possible

Problems:

• Inexpensive to operate

• Easily carried

• Beep or vibrate to alert users

• Used by people who need to be contacted quickly

Small hand-held devices which alert users wheninformation has been received

• May be lost due to size

• Messages sent are limited in size

• Allow only one-way communication

Problems:

• Operates through a loud speaker system

• Useful for announcements and general messages

• Can be hard to hear

• Relatively cheap to operate

• Useful for large gatherings of people

• News • Weather

• Finance • TV Listings

• Holidays • Movies etc

• Road Reports • Exchange Rates

Information includes:

• Store information relating to appointments, meetings etc

• Customers’ and suppliers’ details

• Inform staff of important dates, times etc

• Keeps a central record of meetings

Used to:

• Equipment failure

• Information must be constantly updated

• Wrong information may be communicated

Problems:

• Provides a permanent record

• Inexpensive

• Often used between businesses

• Prepared using house style

• Slower than electronic mail

• An internal method of communication

• A short note from one person to another

• Prepared using an acceptable house style

• Internal request for goods to be bought or issued from stock

Requisition

• Sent by the seller to the buyerLetter of Enquiry

• Sent to a supplier requesting information about goods or services

Order

• Buyer can check order with delivery note• Sent with the goods being delivered• Copy is signed and returned as proof of

delivery

Delivery Note

• Sent by the seller to the buyerOrder

• Sent buy the seller to the buyer• Gives details of what was bought

including price

Invoice

• Sent by the seller to the buyer• Acknowledges the receipt of returned

goods

Credit Note

• Sent by the seller (usually at the end of the month)• Advises the buyer how much they owe

and how much they have paid that month

Statement

Quotation

Order

Delivery Note

Invoice

Credit Note

Statement

Letter of Enquiry