Training on Communication & Culture

Training onCommunication & CultureFakultas KedokteranUKDW18 March 2014

Like the title shows already we are separating this training into two parts, resulting in the third, last part. We start with dealing with communication, then with culture and how we are successful in dealing with both topics and then also cross cultural communication1

Brainstorm: CommunicationWhat is communication for youHow do we communicate

Define communication. Brainstorm. Also: How do we communicate?2

Definition of Communicationthe imparting or exchanging of information by speaking, writing, or using some other medium.

the successful conveying or sharing of ideas and feelings.Oxford Dictionaries

Communication

NB: 70% of what we communicate when talking directly with others is through paralanguage.

Paralanguage: refers to messages we give and receive through the above-mentioned means Kinesics: body language facial expression, gestures, posturesTone and character of voice: e.g. rising voice at the end means question or uncertaintyProxemics: interaction distances when talkingClothing: could represent certain occasion, certain situation, certain culture, certain status, certain profession4

Excercise: What do the pictures communicate?

10 minutes to write keywords to the pictures. What do the pictures say? What do they show you?5

Discuss: Are there possible problems when communicating? If yes, what problems?

We have now a rough idea of what communication means and that it contains a lot more than just talking or writing.Do you think there can be some problems when communicating, if so which problems?6

Communication with culturesDefine culture...Brainstorm...

7

Communication with culturesDefinition Culture

A perceptual structure of human activities that include, behaviors, values, arts, beliefs, languages, custom, dress, rituals, manners, religion, laws, morality, & code of honors.

Which culture is that?

StereotypesDefinition: A widely held but fixed and oversimplified image or idea of a particular type of person or thing.Oxford DictionariesThe Germans only drink beerAmericans are ignorantThe French are arrogant

What do you think about this man?

StereotypesDiscuss: Do stereotypes influence our communication?If so, in which way?

Communicating with cultures

cross-cultural communication

Imagine following situation: 13

Communication with culturesDefinition Cross-Cultural Communication

Interacting with &/or comparing two or more cultures, & understanding their values, beliefs & norms.

Strategies for effecitve cross-cultural communicationAsk QuestionsBuild self-awarenessRecognize differencesAvoid stereotypingRespect differencesListen activelyBe honestBe flexibleThink twice

Cross-cultural communicationRole Play: Patient: from GermanyDiagnosis: MalariaTreat me.

Thank you.Terima Kasih.Danke.