COMMUNICATION

WHAT TYPE OF COMMUNICATOR ARE YOU?

COMMUNICATION Only 10% of communication is the

words we say The other 90% consists of: tone of voice

and body language. Communication also involves listening. Barriers to communication may involve:

image and identity issues, unrealistic expectations, lack of trust, prejudice, gender stereotyping, experiences

TYPES OF COMMUNICATION PASSIVEInability or unwillingness to express thoughts or feelingsDon’t stand up for themselves or defend beliefs AGGRESSIVETry to get their way through bullying or intimidationDo not consider rights of othersAttack the other person, not the problem in arguments

TYPES OF COMMUNICATION CONT. PASSIVE-AGGRESSIVEAppear passive on the surface, but are really acting out of anger in a subtle, indirect, or behind-the-scenes way

ASSERTIVEExpressing thoughts or feelings clearly & directly without hurting othersDefend attitudes and beliefs, respect rights of others

EFFECTIVE COMMUNICATION SKILLS NECESSARY: SPEAKING,

LISTENING, AND BODY LANGUAGE MAKE SURE YOUR TONE AND BODY

LANGUAGE MATCH YOUR WORDS GOAL IS TO USE ASSERTIVE

COMMUNICATION USE “I” MESSAGES TO CONVEY YOUR

FEELINGS WITHOUT BLAMING OR NAME-CALLING